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Ketchikan

We chose this cruise because of the itinerary.  The crew is excellent and the true wealth of the Princess Cruise Line.  The balcony cabin on the Aloha deck was tired and in need of a serious makeover.  The food on this cruise was sub-standard and poor quality--tough pork and beef--poor selections--fish (trout) that the wonderful waiter told me not to order--he had already returned several portions to the kitchen from other diners.  We enjoyed the ports and   the beautiful views and slept very well on the new mattresses but the cabin had peeling wallpaper and stained carpet--our wonderful cabin steward made it as comfortable as possible.  This is our second (and last) problematic cruise with Princess. Their shortcuts are showing and it is not pretty.  Other passengers commented to our party of four about the poor food quality.  We spent extra to have burgers at the Salty Dog Pub--2 of the 4 burgers were tough and grizzly.

Great Itinerary--Ship not so great

Good service, food and entertainment but public areas need new upholstery- old, stained and grimy. The excursions were enjoyable except for the “foodie walking tour of Naples”. We paid a lot for tiny portions eaten on our feet. Walk around on your own.

Our foodie tour in Rome was much better. Toni Brancatisano did an excellent job of showing us her local places. Our archeology tour in Santorini was educational and the wine tasting and lunch were good. Katakalon was interesting and our guide was excellent. You’ll miss a lot if you do it on your own.

The production shows, as always, were well done. The guest performers ranged from comedians to musicians to opera singers to Broadway stars. The guest lecturer had worked in the tv/movie industry for 30 years and we looked forward to his lectures.

The singer in Crooners, Tommy McPhee, was great and we liked the Maridor Duo in Wheelhouse.

25 day cruise

We chose this cruise mainly based on the itinerary but also our only previous cruise experience had been with Princess on an Alaskan cruise and we had a great time.  Overall we had a wonderful trip and really didn't have any of the negative experiences/issues I had read about on this site.  We had one of the club class mini suites which has a more central location on the ship but the main perk was the club class dining which is an area of the main dining room with expedited seating.  Only having one prior cruise I don't have much to compare the room or the ship to but it was perfectly clean and didn't show any signs of advanced "wear" or "tiredness" I had read about.  Now nothing is brand new, I think the ship was built in 2006, but everything looked great and all the ship's spaces were pretty cool.  The bed was extremely comfortable.

     Embarkation/disembarkation was flawless

     As for our overall dining experience, the food was very good, I don't think its gonna be local restaurant "blow your mind" food but we were always happy.  Full disclosure, we did not eat at the Horizon buffet, but dined mainly in the MDR and tried all the specialty restaurants.

     The shore excursions were all booked through princess and were wonderful, amazing places. Nothing negative to say, especially loved our tour guide in Santorini, he was hilarious. 

     Entertainment on the ship was nothing special but again I don't have much to compare it to, but we missed one of the main shows because there was no seating left.

    Service was amazing as noted in previous posts

Wonderful Mediterranean Cruise

This was our 4th cruise with Princess, but this was the first time where we had difficulty obtaining a seat in the Horizon dining area due to people placeing objects on chairs and tables to reserve seats for others that were not even in the Dining area at all. Walking shore excursions were somewhat rushed although very factual for the time we had. Tenders were great with the exception of one which was totally disorganized and late getting off the ship. The Horizon dining area was total chaos during meals with no organization at all for traffic flow through the buffet. Again, the staff did the best they could and if not for them, I would probably not sail on princess again. Although with the Pitfalls as mentioned, it was a nice cruise and we met alot of friends and very nice people. I do not base Princess on this one cruise but by the others combined. I will try them again in the future for sure.Although we did not utilize most of activity or excercise areas, there was plenty of room for walking and the entertainment , theatre and displays lived up to preious cruises we have been on with Princess. I mostly hung out in the bars at poolside and the all the staff were exceptional as usual. My favorite morning spot was the expresso bar where Carman made me my favorite Americano expresso. My hats go off to all the Princess staff.

Barcelona to Rome

Fantastic Dream Mediterranean Cruise on the Crown

The Itinerary and time of year was great.  It was a repositioning cruise.  Many people on board that do this as they fly in early to enjoy Europe and then get back to the US.

The itinerary was nice and interesting.

Most disappointing was the food quality and their menus besides had no flavor and was cold, when it was served at the sit down dining.  This was new for us as the food quality and service was always superior.   Many perks were gone from this cruise line.  We always could get fresh fruit in our cabin, which was not offered this time, the menu was smaller for the sit down dining.   Many times our head waiter was never around and his assistant only came at the beginning and end of the meal.    The quality of the coffee at the International cafe was not what it was previously.

The dancers,singers and band are always excellent.

We have always enjoyed our cruises on Princess but this one was a disappointment.

How can they have a Mo Town Review with no black performers?  They put one man in a black afro... In other performances, wonderfully talented singers and dancers were  stuck with mediocre material.  The Crown Band was great.

The Magic to Do show was fun. We liked Eileen Gray and the 3 Tenors.

There was a problem with people saving seats.  Princess needed to give out tickets and if people didn't show, open up the empty seats for standby.  

I would have liked to have known in advance the activities and entertainment, not just the night before so we could plan ahead.

A full third of the ship was Chinese with limited English.  It would have been nice if Princess had subtitles overhead as the opera often does so they could follow along, especially with the comics. 

The music in the atrium was wonderful and I caught the tail end of a band on the top deck  who sounded great.

My nook broke so I went to Princess's library...There were maybe 200 books with a very odd selection to choose from.  Princess need to spend some money on enlarging the choices.

We did not do any Princess excursions but booked on own for half the price and travelled in  Mercedes Mini vans instead of a big bus.

We loved the afternoon tea which was so relaxing after a busy day.  The tea and food was exceptional. 

The food in the main dining room was good but not particularly adventurous.  The steak was overcooked the night we had it.  The vegetables, on the other hand, were exceptional.  They were a delight each night.

Crown Princess Entertainment

Saint-Tropez

Good deal on an excellent ship.  Nice Itenary. visiting fascinating countries.  Food was reasonable and the staff was always professional. Would definitely cruise with Princess again. They demonstrated great attention to the details and kept their focus on the passenger.

Princess personnel do a wonderful job with embarkation. The cruise begins when you get on board,   Nice aptmosphere on a can well laid out boat. Ship size is excellent, not too big or small. 

Entertainment Director and staff are very good, enthusiastic, organized and committed to the passenger. On board games were fun and well managed.

Ships entertainment was satisfactory.  Generally the entertainers were good and performed great shows.  The comedian was outstanding and the tigers and dancers were nicely trained and enjoyable.

Dis embarcation was another strong point for Princess. It was fast, efficient and nicely managed. 

Excursions were well presented, fairly priced and managed very well. Service personnel were always close to answer questions or solve problems.]

This was a very good experience for my wife and I we are looking forward to our next Princess Cruise.

Great Mediterranean Cruise on an Excellent Ship

I thought the boat was nice and the cruise destinations were good, however the staff and cruise line were very uninformative. There was a change to our first port of call and we were not told at all.  Hence missed out on a tour for the Amalfi coast drive not booked through the ship.

Customer service of staff was appalling and the staff did not make us feel like we were welcome.  everything was such a struggle. it felt like the staff did not want to be there.

Part of our cruise was overrun (i mean thousands of them all from the same tour company) by non-English speaking people that also made the disembarkation from tendering and exiting the cruise liner chaotic and frankly annoying.  More communication and resources for non-English speaking passengers is necessary.

Don’t bother pre purchasing any beer packages as you can’t get them at the bar (which would have been an obvious place to get them) no we had to order them from room service and have them delivered to our room.???? Who wants to drink in their room or have to go back to their room to get a drink when there is a facility to get drinks from a bar.

I would not choose Princess again for our cruise.  

When we disembarked from our ship to collect our bags one of our bags was damaged (droped, dinted and wheels broken off). the staff at the dock were not very helpfull they filled out a report for the damaged bag and sent us on our way. No appology or concirn to temporarily fix the bag to enable it to make the trip home. No one even had any tape to wrap around it.

Customer service disapointing on ship

We are a senior couple who choose this cruise mainly for the ports which didn't disappoint.

We used princess transfers before and after cruise.  We also booked our flights and our cruise insurance thru them.  Using princess transfers we got to the ship early afternoon.  At that time our cabin was ready. Our cabin was E320 obstructed view on deck 8 mid ship. The obstruction to the outside was minimal which made us happy.  Everything was in good working order and our cabin steward, Roger was very pleasant and efficient.  

We always choose anytime dining as we like to meet new people.  The wait for a table was not excessive.  We ate in the MDR every night.  The food was average, sometimes good, sometimes not so good.  Did not care for the buffet, not enough choices & the same almost everyday.  We always enjoy the International Cafe for a lite snack or quick lunch.  Afternoon tea on sea days was a nice treat & well done.

We only saw one show with the ships singer and dancers which was very entertaining.  We especially enjoyed Crooners Lounge w/ an excellent piano player.

We did one ship excursion to the Amalfi coast which was mediocre, at best.  The were too many people & the boat was crowded.  At the remaining ports,we used local guides or the HOHO buses...

The service was really where Princess shined.  Our luggage was lost in transit by the airlines. The passenger service desk was outstanding in tracking our luggage & getting it returned to us in a reasonable length of time. In the interim, they gave us an allowance to buy some necessities to tide us over.  I must mention an outstanding supervisor  @ passenger service, Vitus Patel.  He was so pleasant & efficient @ a stressful time. 

our disembarkation was very smooth as was the embarkation.  We got to the airport in plenty of time.  We had a great time & even the weather was great.

Excellent ports & great staff

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