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214 Princess Caribbean Cruise Reviews

Our cruise started off on a great with a speedy embarkation. However, we got to the room & a balcony chair was broken & our tv (multiple times). Then due to a medical emergency, we were delayed leaving princess cay, which then made ... Read More
Our cruise started off on a great with a speedy embarkation. However, we got to the room & a balcony chair was broken & our tv (multiple times). Then due to a medical emergency, we were delayed leaving princess cay, which then made us late for St. John (the whole reason we booked this cruise was for hiking St. John national park). Princess rebooked but then we were delayed by port authority and without communication, we missed the ferry to St. John and our excursion. Sure we got our money back but then we had to venture out in a foreign place alone to get there. Now Sint Maarten was great. on the way home, our ship was quarantined due to transferring two crew members from a Coronavirus infected ship to our ship & cdc not allowing us to port. So we missed out on Kennedy space center. The food at the first half of the cruise was not great but it did get better starting after St. John. Sure princess did what they could in both situations but it was not what we expected on our first cruise Read Less
Sail Date March 2020
The cruise was free from a L .V. Casino. We did pay $99 to upgrade to a deluxe balcony from the free inside room. Cabin steward Herman was wonderful, efficient and readily met all of our requests. Dining waiter, Oliver, remembered us and ... Read More
The cruise was free from a L .V. Casino. We did pay $99 to upgrade to a deluxe balcony from the free inside room. Cabin steward Herman was wonderful, efficient and readily met all of our requests. Dining waiter, Oliver, remembered us and our preferences from a previous cruise. A superb job. Now to the big negatives. Disappointed by the lack of preparation for virus, especially since Princess already had two quarantined ships. No one permanently stationed at buffet entrances to insure that everyone wash their hands. In view of the crisis, did not have crew serve, allowed everyone to get their hands on everything...this is how virus spreads. Bad news. Proper cleaning products to clean tables were not used after every guest. Chairs were not wiped down. The buffet should be off limits unless Princess properly addresses sanitation. Ditto for proper cleaning supplies in room. We spent an hour with products we brought on board to clean every knob, drawer, service. Room rug was dirty and worn, needs immediate replacement. Couch is made of material and must be shampooed, which it was not. Throw pillows on couch should have zippers so they can be washed and changed between each and every cruise. Princess must step up and do a much better job during this crisis. Additionally pre-screening before boarding was non-existent. We only had to fill out a small form, people lie. No temperature taking, no simple verbally checking and questioning. Way too loose of an operation. We cancelled our upcoming cruise. Read Less
Sail Date February 2020
Just returning from 7 nights Carib cruise. Embarkation was smooth, luggage arrived within a few hours. Our room steward JAMES WAS THE ABSOLUTE BEST WE HAVE EVER HAD ON ANY CRUISE!! Our first stop at Princess Cay was a nightmare. Only ... Read More
Just returning from 7 nights Carib cruise. Embarkation was smooth, luggage arrived within a few hours. Our room steward JAMES WAS THE ABSOLUTE BEST WE HAVE EVER HAD ON ANY CRUISE!! Our first stop at Princess Cay was a nightmare. Only one place to purchase clam shells - woman was rude - told us after we paid that we had to look for a "guy in a red shirt to unlock the clamshell and set it up". There were alot of red shirts, but we soon found out that there was only ONE GUY AND ONE KEY AND THEY SOLD OVER 50 CLAMSHELLS!! We spent 45 minutes waiting for help. The BBQ was ok but again with people reaching into food with their hands and NO ONE stopping them. The food on ship was mediocre at best. Food on MDR on getaway day was tasteless - chicken was overcooked, all dark meat, guest next to us said hamburger was overcooked and tough. Buffet was mismanaged - no one watching people reaching into food with hands, not enforcing hand washing as u enter any dining area; hot foods ?? like sliced turkey, bacon wrapped meatloaf, french fries were cold - fries at Salty Dog were 100 times better. Empty serving bowls on buffet not replenished - just left there for guests to ask if there was more; Alfredo's is suppose to be the best pizza on a cruise ship - dont let a New Yorker eat there then! Crust was perfect but toppings were just average - cheese and sauce - not memorable. Specialty restaurants were not impressive - Spagatinis was very run of the mill tasting food, nice presentation but no stand out flavors. Crown Grill was ok - 22 oz porterhouse had a decent strip but very VERY small filet. Alot of fat on strip- decent flavor. Never been on a cruise that limits you to one entree or pay for additionals - previous cruises always let u choose extra entrees without cost - might understand if i wanted to have 6 lobster tails, but not a regular entree! Medallion App was a nightmare - 4 times we asked for asst from guest services and internet cafe - worked until we walked away then nothing! Never got our free drink that was to be ordered thru app and delivered to us! Excursions desk was ridiculous - they could not answer even the simplest questions - shouldnt they know more about what they are selling??? Tendering to St Maarten was good - cruise director kept everyone in good spirits while waiting. Celebrity Theatre is ridiculous - 2500 plus people on board and theatre holds 600 comfortable - told u have to line up 60 minutes before show and even thats not a guarantee!! In the dailys, they talk about "CHAIR HOGS "- people who grab a bunch of chairs early in the am and then sometimes dont show up to use them until much later - Sky says they monitor them and will remove the unattended belongings - NEVER, EVER SEEN THAT DONE. Alot of us want to enjoy a chair in the sun but not at the expense of setting your alarm for 6am to secure one. If you are going to post it, ENFORCE IT!! Overall, Sky is a nice ship but needs a lot of attention to things that matter most to the guests. Oh, and after hearing the opening to LOVE BOAT 1000 times, it gets old! Cute once or twice but not every port - arriving and leaving and then 4 times when leaving St Maarten. And one last, BUT VERY IMPORTANT thing, where are the female officers??? Need more Captain Kates from Celebrity!!! Read Less
Sail Date February 2020
We had a great time last year on the Caribbean Princess, but not this time on Sky Princess. The embark/disembarkation was easy, the Medallion worked fine to get in and out of the room and buy drinks (all we used it for). Very nice basic ... Read More
We had a great time last year on the Caribbean Princess, but not this time on Sky Princess. The embark/disembarkation was easy, the Medallion worked fine to get in and out of the room and buy drinks (all we used it for). Very nice basic balcony room, clean, nice and brightly lit bathroom. Polite staff. BUT, the crowds of people made a big difference this time. We knew we had to get to the theater early (45 min to 1 hour for production shows), but we did not expect to be shut out of most other evening events in Princess Live or the piazza on 5. If you went to the 8pm theater show, then you were unable to get seats for 9pm events elsewhere. This was the first time we ever ended up watching movies in our room at night. We really enjoyed Mike Misko the magician/comedian. He was the best entertainment and it was great that he had 2 shows. The buffet on sea days was a madhouse at breakfast time and lunch. Yes, it is huge...but it could take 5-10 minutes to wander around to find a seat even for 2. As many others have said, bland food barely warm. Very good omelets. Not enough sinks, and poor compliance with hand washing. The deck chair situation remains awful, not a chair available at 9am even on a cloudy day! Finally got 2 chairs at 2pm. With chairs at a premium - no one should be using the nice padded chairs for footrests!! There was rarely a spot to sit if you got pizza or a burger at poolside. I also think it is strange that Princess uses the passengers to provide entertainment in the piazza area. All dance and Zumba classes are smack dab in the center of the piazza, with all the surrounding chairs filled with guests watching the classes. I am too self concious to Zumba around with hundreds of strangers watching, but I would have taken classes if they were in a lounge or the gym. The MDR was fine, the service was so fast that you could not have a leisurely meal. All the beef dishes were delicious, most other options were beautiful but boring. Just no flavor. Enjoyed Alfredo's atmosphere, the calzone was good and piping hot!! That said, we spoke with people who had been on the ship for 3 weeks in a row and they were happy. Next time I will choose a smaller ship, or one with fewer sea days. Coastal Cay Cruise - overpriced and boring. Vessel too noisy to hear what guide said. Under Two Flags Tour - very good with great guide, Dennis. Lasts longer than 2 hours due to traffic, so be prepared if you book another tour after this one. Lagoon Kayak - very strenous kayaking in a busy waterway with massive yachts. Not "serene and leisurely" as describe. Nice guides. Read Less
Sail Date February 2020
We chose this cruise because we enjoyed a similar Princess Cruise through the Panama Canal and area. We were disappointed in this one. The ship really shows its age--rust on the balcony, scratches on the elevator doors, worn carpets. ... Read More
We chose this cruise because we enjoyed a similar Princess Cruise through the Panama Canal and area. We were disappointed in this one. The ship really shows its age--rust on the balcony, scratches on the elevator doors, worn carpets. Princess has a major problem with communication. Most of the crew speaks broken English, and it's difficult to understand directions. But the pre-cruise instructions seem inadequate. Example: We wanted a restaurant where we could dine with a set number of people each night. That turned out to be Botticelli's, but communications were so inadequate that we learned too late that this place was booked for the cruise. Also, we wanted to take advantage of an expedited exit from the ship--we received a form, but it, too, was poorly worded; we missed out on the deal. Food overall was good, though not excellent. Diners needed to pay extra for high quality. Sabbatini's proved to be very good. The lack of communications by Princess extended to the shore excursions. We booked three of them, and only two were worth it. The first, a trip from St. Thomas to St. John's, included an hour-long small boat excursion across choppy seas. The trip by train was excellent. Also, Barbados had an excellent meal included. We saw only one of the entertainment venues--my wife and I split on our revues on the Magic Show musical. I rated it contrived and trite. The room was OK, I would definitely book at least a mini-suite. Out steward scored highly in our ratings. We will not cruise with Princess again. My wife doesn't want to cruise anymore period. Read Less
Sail Date February 2020
I thought it would be nice to try Princess again after all I love Carribean Princess. I wasn't impressed at all its dis organized from the start. We bought the medallion prior to we walked in hanging over our neck but we were ... Read More
I thought it would be nice to try Princess again after all I love Carribean Princess. I wasn't impressed at all its dis organized from the start. We bought the medallion prior to we walked in hanging over our neck but we were shuffled back n forth 3 times to get us check in with my mom on a wheelchair. We cruise every 4 mths we are not new nor do we like to critic. As far as show we have 2 good days out of 7. Food wise they go back and forth we the same food on different days. It's not bad we do have plenty of varieties. Staffs are not very friendly only a few that will smile and assist us. They do have plenty of staffs, they will attend us but they are just doing their jobs. Just like our room attendant He will keep the room clean but he will rushed you so he can finished what he has to do. He will tell you he has other things to do he does not like to do anything other then what he is doing. He has never smile we don't even know his name throughout the whole cruse. Just don't ask for pillows or more towels he will do it but with an attitude/expression. It's very boring in the day some of the same events in most of the cruise line but other you can at least enjoy watching with activities around. Frankly speaking I wouldn't give Regal Princess a 5 but 4.5. Read Less
Sail Date February 2020
We were booked on a 14 day Eastern Caribbean cruise on the Caribbean Princess Feb 2, looking forward to a relaxing holiday visiting places we have never been to before. We flew to Fort Lauderdale from Victoria BC via Toronto. Due to an ... Read More
We were booked on a 14 day Eastern Caribbean cruise on the Caribbean Princess Feb 2, looking forward to a relaxing holiday visiting places we have never been to before. We flew to Fort Lauderdale from Victoria BC via Toronto. Due to an accident beneath the aircraft after the doors had been closed, we sat on the runway for 4 hours. As a result we arrived in Fort Lauderdale over an hour after the ship was to sail. There was said to be 130 cruisers booked on 4 different cruise ships on that flight, the same day as the Super Bowl in nearby Miami. Thank God we booked through EZAIR. As we banked to land in Fort Lauderdale a groan went up on the plane as we could see two Holland American ships had already put to sea and another Princess ship was gone. Only one ship stayed to get their passengers, the Caribbean Princess. What a relief as there was literally nowhere for passengers that were left behind (117) to stay in the area due to the super bowl. Exhausted we were quickly run through the safety briefing and off to eat and sleep. On the 4th day of the cruise my wife and more than a hundred others came down with the flu, later proven to be Norovirus. Ultimately the Captain reported there were over 300 sick and less than 20 crew. This was a bad one for her, violent vomiting and diarrhea. We were confined to quarters for 24 hours and the medical staff provided medicine and finally a shot that settled her down. Cost were minimal and there was no service fee for the medic to visit her in the cabin. At that point the ship invoked procedures that included crew serving of food, enforced hand washing at eating venues and sanitizing everywhere else along with constant disinfecting of surfaces throughout the ship. It was all hands on deck for the crew who when not doing their primary jobs were cleaning and serving. I even saw the performers cleaning and disinfecting bannisters, elevators surfaces etc. However the illness continued to spread and some people who were supposed to be quarantined were found in the eating areas and escorted out to the disgust of others. Oddly there were far fewer sick crew according to the Captain's regular updates. As for the cruise part, we visited St Maarten and St Thomas, were refused entry in St Kitts, got into Martinique and that was the last port we visited. We missed Barbados, Trinidad, Bonair and Aruba. On day 7 the Capain informed us that we were turning for home and would arrive 3 days early. Initially we were told the company would refund half the cruise cost, excluding taxes. Later we were told in addition to the refund the company would give us a credit equal to the other half of the cruise towards a future cruise that had to be completed within a year. Anecdotally I heard that people who changed their flight plans would be compensated for additional costs. We decided to stay and the company provided accommodation and transportation to a hotel. We ended up in the WR Marriot resort which was very close to 5 star accommodation. IMO this was very generous. I would have taken much less than this considering we were onboard for 10 of 14 days. All that aside (and it is a lot) we really enjoyed the ship. We love the Medallion system which made life easier in a lot of ways. Unfortunately the medallion system does not like really old phones and not every function worked well on my iphone 5s. The entertainment was the best I have seen at sea. Creative performances with lots of high tech included. The ship was full and their were small lineups often but no really long waits for anything, especially the elevators which were really fast and responsive. The cruise days were relaxing (funny how when it is a scheduled cruise day it is fine but when it is a forced cruise day you have a different outlook). We had an inside cabin, as usual, and were satisfied with the arrangement and the surprisingly big TV. Our cabin steward, Rodney, was outstanding and very flexible, especially when DW was sick. The crew worked tirelessly and I mean that literally. Most of them were pulling double shifts by this time. Their attitude was much more positive than the guests. Talking to a server I mentioned that they might get a day off in Fort Lauderdale he replied they would be disinfecting the ship top to bottom and probably not get ashore at all. In summary I tried to hate the cruise but in retrospect found much of it relaxing and enjoyable. The addition of another almost free cruise in the fall makes it more tolerable. The ship did not cause the illnesses and did everything possible to combat the illness and try to prevent its spread IMO. I will definitely cruise on Princess again. Read Less
Sail Date February 2020
We were looking forward to this cruise due to the itinerary. One of the ports of call was Trinidad which was where my father was born so there was a personal connection. WE were disappointed that this 14 day cruse was reduced to 11 days ... Read More
We were looking forward to this cruise due to the itinerary. One of the ports of call was Trinidad which was where my father was born so there was a personal connection. WE were disappointed that this 14 day cruse was reduced to 11 days due to a virus that infected many of the passengers on the ship. We were disappointed in the need to return to port early (and only were able to visit 3 of the 8 ports on the itinerary) but we completely understand the need to do this. We had wonderful weather - so as they say - when you get lemons make lemonade!!! Having said that this was our second Princess cruise within the last 6 months (sailed Alaska on the Coral Princess in September 2019) and we were again underwhelmed. We have one more Princess cruise booked for April 2021 - Transatlantic on the new Enchanted Princess and unless there is a big turn around this will be our last Princess cruise. The embarkation and disembarkation process is all a science now so there are no issues there. Very efficient and well managed. We were in a balcony cabin (A308) which was your typical balcony room. Bed was comfortable and love having access to the outside. There was an overhang which is always good to protect from sun (if needed) or rain. A cabin steward had little personality and as the cruise went on, when we did see him, he always appeared impatient that were were in our room. It seemed as though we had to work around his schedule. We had a late seating with a table of 8. Plan on at least two hours as service was slow. It appears as though Princess has cut back on dining room staff. Every night one of our servers would pour one of the table guests wine and then we would have to either ask for our or get up and get our bottle and pour it ourselves. We often had to wait long periods of time to receive our food and several times the orders were confused. Some of the main meals were very good but on average we were disappointed with the overall selection. We heard form a couple fo table guests that went to the buffet rather than the main dining room that there was a better selection and certainly much quicker at the buffet. Since dining is a big part of our cruise experience we are disappointed in the lower quality of food and service that we have received on our last two Princess cruises. Medallion is the new option for Princess. It has great potential. Again we experienced the reduction in staff when we were wanting a drink around the pool. we couldn't find out steward to take our order so we had to go get them ourselves or order through the app. Ordering through the app expect up to 10 - 15 minute wait. One word of advice however, if you order try not to change your location. One of our cruise partners ordered a drink and then decided to go for a walk. The poor server had to chase her around the ship!!! LOL In this day and age I still can't believe that Princess allows smoking in the Casino. There is a designated smoking are on the ship but it is a free for all in the Casino. Decidedly unhealthy regardless of the venting they have. Even though the ship had undergone a refurbishing in May 2019 the ship looks tired. Read Less
Sail Date February 2020
Chose this cruise as it worked with our travel plans for larger vacation and took advantage of end of year offer as had cruised on Princess before. We drove to cruise terminal and parked as had driven to Florida from NY with stops along ... Read More
Chose this cruise as it worked with our travel plans for larger vacation and took advantage of end of year offer as had cruised on Princess before. We drove to cruise terminal and parked as had driven to Florida from NY with stops along the way in Washington, DC and Charleston and norther Florida and Southern Florida. Easy to park in garage but there is construction work in terminal area so you need to plan to allow time for that. Signage could be better in Port but we figured out where to go. Had not scanned passports into Medallion prior to leaving as had no idea how to accomplish this and Princess never sent information plus would not have received before we left anyway. Took all of five minutes. Only about 50% of people arriving same time as us had done what needed for medallions, some never had heard anything about it. There were plenty of Princess people in terminal and when we boarded telling you about events to learn how to use Medallion but not clear to most people that you needed internet package to use. Plus you were given a printed card indicating either anytime or traditional dining and which dining rooms were designated. You needed to bring at least for the first 2 days. We had booked deluxe balcony to have a larger room than standard balcony that we had on Ruby Princess on Eastern Caribbean cruise previously. This room and balcony were not larger in fact I think they were smaller and way smaller than deluxe balcony on Norwegian Breakaway which had been our most recent cruise about 2-3 years ago. That balcony included 2 lounge chairs. Anyway the bed was comfortable so must have new mattress. The room decor and furnishing were drab, totally brown/beige tones, zero color. We had sort of a lumpy love seat, not a couch. Bathroom tiny but included bar soap and we also had stationery pack. Off to explore ship and locate the dining rooms for Anytime dining. Went to check-out books in library. This became the joke of the cruise with everyone we spoke to, as it was "the library without books". Literally empty cases. It looked like they had put books left behind in a few cases. They did have good selection of puzzles and games. Good thing I had 4 books with me, both in print and more on my Kindle. Off to buffet for lunch. Only ever visit buffet for lunch to have salad. One day had burger from the grill area. Only used the two dining rooms for dinner and had breakfast in MDR, except for disembarkation morning. Symphony seemed overwhelmed when people headed there after the captain champagne event. Did have several fine meals and had nice service in the dining rooms once they sorted out the seating every night. We brought 2 bottles of wine on and so only visited one bar on ship. Embarkation Day we found Vines and enjoyed that as not in a corridor/pass through area. We enjoy sitting on balcony with glass of wine and reading. Not big on entertainment on ship in general beyond MUTS. We did see comedian one night and one night enjoyed hearing jazz band while in Vines. Shame that when we went to hear them in other bar area you could not hear because it was essentially a corridor and hordes of people heading to play bingo. Poor choice to have them play there. We gave up on that quickly. Never went to any shows, games or casino. Shame no promenade deck to walk around ship exterior. We did use the track on 18 and watched the pickleball players a few times. Plus we used the putting green and golf driving cage. Husband went to gym several times. Clean and enough machines. Shame the sauna and steam room are now only available in spa. Hot tubs on ship which we used once were only warm tubs. One afternoon they showed most recent Spiderman film which was so loud it woke my husband up from his nap. Having been to St. Thomas before we would have gone on excursion to St John but all sold out and not motivated enough for take/ferry/taxi so we went up the cable car at the new port, walked into town to browse around and have a beer. Enjoyed Princess Cays, at least did not get a norovirus as we did at the Turks/Caicos stop a few years ago. Have been to St Maarten several times so just walked around a bit and had a beer. We find the days of quality shopping in Caribbean are long gone. Rainstorm mid-day on the last sea day so we went to see afternoon film Yesterday which we had seen in theatre. Did appreciate the opportunity to see Joker in small theatre and on deck to see Judy, Ford vs Ferrari, which we had also seen. Watched Harriet in my room the afternoon that was so windy. Overall a relaxing week and that was all that we expected/planned. Read Less
Sail Date February 2020
This was my first cruise with Princess Cruises. My brother selected this line, ship, and itinerary. Myself and our group of 3 others are in our thirties. What surprised me is that this cruise wins the award for absolute worst fellow ... Read More
This was my first cruise with Princess Cruises. My brother selected this line, ship, and itinerary. Myself and our group of 3 others are in our thirties. What surprised me is that this cruise wins the award for absolute worst fellow cruiser atmosphere of all my 10+ cruises. We came across many people we shared the ship with who were very entitled and treated the staff and other cruisers very poorly. This was quite a disappointment. At the Outrigger Bar at the very back of the ship one night there was a guy who got angry at the bartender and started screaming at him very loudly. Everyone fell silent and was gawking at this exchange. Finally another couple went and broke up the confrontation and the man came back two more times to yell more. We experienced extreme line breaking. Obviously if there is someone with a disability or who has difficulty walking or standing I definitely offer them my spot or offer to help them carry things, etc. The offenders of breaking in line were perfectly able-bodied, entitled people who do not care about anyone but themselves. This was worse behavior than children on a Carnival ship. In spite of the overwhelming negative experiences we had with fellow cruisers there still were great people...our neighbors at the main dining room were a delightful couple that we enjoyed having conversations with. I'm not saying everyone was bad but the poor behavior definitely stood out on this cruise. The ship itself was extremely beautiful. It had luxury high end finishes and an ornate design. The Ocean Medallion system was spectacular! I thoroughly enjoyed this upgrade and hope that other lines follow suit and begin implementing this sort of technology. The seawalk was a very cool feature of the ship. The Regal Princess was somewhat difficult to maneuver in my opinion. I usually have the layout of a ship memorized by my second day but I struggled for my first several days finding my way on this ship. Our cabin was outstanding. We loved the layout and the size. It blows the competition out of the water for the size and comfort of an interior cabin. The bed was comfortable and the decor was nice. Our cabin steward was above average. Our room stayed clean and tidy for the entirety of the voyage. Dining was below average compared to other lines. It seemed like we were having the same food every day. That's great if you find something you like and want it every day. I felt like we had limited options for lunch if we didn't want to have specialty dining. The Trident Grill was underwhelming. The burgers lacked flavor and were cold. The Horizon Court buffet was a train wreck. The lines at the buffet for both lunch and breakfast were long. Also, the seating for the buffet was ridiculous. There definitely wasn't enough seating for diners. It took longer to find a seat than to get your food. Again, I felt very angry and sad at the amount of times I saw people grab ahold of a newly available table instead of offering it to people using walkers or having a hard time with mobility. The entitlement just boiled my blood. There were times I would have liked to have stayed seated after our meal to talk but felt guilty because others couldn't find a free table so we would offer them ours and leave prematurely. My favorite food on the ship was at Alfredo's however it was a small dining area with limited seating, was always crowded and had the worst service I've ever experienced on a cruise ship (more on that later). I did enjoy most of my meals in the main dining room however the dining experience was very poor. We were asked to go to a different dining room every night. We attempted to dine at Concerto and were asked to walk to Symphony. Symphony was a completely different deck and at the very back of the ship. We were told that Concerto was full even though there were visually 20-30 tables empty. We asked if we could wait and get a pager or something and were told that they "don't do pagers" even though there was a desk full of pagers right beside this lady. The Symphony dining room felt like we were sitting right above the propellers. We literally felt every single wave. It was an uncomfortable experience for someone in our group who was prone to sea-sickness. This was a very disappointing aspect of the main dining room experience. We felt that we were treated very poorly by the hostess staff. In spite of Alfredo's having the best food, it had terrible service. I visited 3 times. Two of the visits were okay. The third and final was a nightmare. We were seated and then immediately ordered our food. Our salad and appetizers came out and then our server disappeared. We finished our salad and appetizer and sat there for almost 20 minutes. The server finally came out and then said "Would you like dessert?" We answered that we would like our entrees before thinking of dessert. She got a horrified look on her face and ran away to the computer and looked at the screen, looked back at us, and then looked like a deer in headlights. She went to the kitchen. She came back 5 minutes later and brought my pasta and then said that my husband's calzone would take an additional 15 minutes. We decided just to leave at that point. She had clearly forgotten to "fire" our entrees in the computer system so that the kitchen would begin preparing them. This was by far our worst dining experience at sea. Obviously I love that Regal Princess has an ice cream cone station. What is really great is that its not self serve! It is a station manned by a staff member. I really appreciate this as it prevents people who I don't necessarily want handling cones, equipment, making a mess, being wasteful, etc. The entertainment facilities didn't have enough seating. If you didn't show up 30 minutes early for a show or comedy act then you wouldn't get a seat. The only entertainment that we got to enjoy was the 80s night dance party in one of the lounges. For entertainment we just played cards in the wine bar. We attempted to visit Churchill's cigar lounge multiple times but it was jam packed with cigarette smokers. Its odd that you can't smoke cigars in the designated smoking area on the deck but that cigarette smokers can smoke cigarettes in a cigar lounge. I would have loved to have tried a cigar but couldn't get in there. In addition to the poor service from the main dining room hostess and the server at Alfredo's, we also received poor service at the coffee bar. At the coffee bar they were shouting at people like they were children just for asking questions or if someone needed assistance with ordering. It was definitely not service with a smile. Of all the service workers we had contact with, I'd say that maybe 30% of them were friendly, helpful, and had a good overall attitude. The rest were woefully cold, short, and bothered by anyone's presence. Now for the ports: Princess Cay - C+ - Although the location was beautiful we were disappointed with our excursion that we purchased. We opted for the Private Bungalow rental for four people. The bungalow looked nice but didn't come with the amenities that I'm accustomed to with other lines. We were hassled by the staff member when we arrived. We were under the impression that we received priority tendering for this excursion but that wasn't the case. We weren't given any instructions on where our rental was or how to get there. We just kind of "figured it out". When we found our rental we entered it and started putting our belongings down and then we were hassled by a staff member demanding to see "proof" of our rental. Our wristbands apparently weren't enough. I had to show him my shore excursion purchase confirmation. This was absurd. This guy was very rude and treated us like we were trying to use the shelter without paying. On HAL with a similar excursion they put you on a shuttle and personally take you to your rental. This was a stark contrast. Also on HAL and on Carnival if you get a bungalow like this it usually comes with some drinks like water, soda, juices, and light snacks like fruit, chips, pretzels, etc. This rental came with NOTHING. You had to walk a long way to get to the buffet and bbq food. St Thomas - A+ - This is an absolutely beautiful port with plenty of things to do. We usually get on a shuttle and go to one of the island's many gorgeous beaches. St Maarten - C+ - On this occasion we took the water taxi across the bay to get to a swim-able beach close to the port. Immediately once we stepped off the water taxi we were HOUNDED by hawkers. They were relentless and wouldn't take no for an answer. Some of them started becoming very agitated that we kept saying "no thank you" to all their offers. I felt very uncomfortable while this was happening. At one point I was surrounded by about 10-12 people all shouting at me. It was a scary situation and ruined our time. We went back to the port and ended up just getting some guavaberry coladas. The ladies at the guavaberry place are always very nice and friendly. Debarkation was a breeze and went very smoothly. Read Less
Sail Date February 2020
To be honest we cruised princess once before and we’re not impressed. We only came a second time as it fit our plans and it really was just a rejuvenation week. First the good. Cabin was perfect (super comfy bed). The entertainment in ... Read More
To be honest we cruised princess once before and we’re not impressed. We only came a second time as it fit our plans and it really was just a rejuvenation week. First the good. Cabin was perfect (super comfy bed). The entertainment in the atrium in the last night was a special treat and made that last night memorable (unlike many cruises where they are not so). Food was decent, bar staff not the same friendly faces like on The other mainstream lines. Activities were old. Entertainment was not to the standards of the other lines. The embarkation however was one of the best we have done. If you want to see the show you have to arrive 45 mins early for a 45 min show to get a seat. For a headliner try an hour. Don’t try to use your soda package on princess cay. The ship is beautiful and elegant (not garish). In reality my wife and I would go again if it was less $ than others but couldn’t recommend it to friends. Read Less
Sail Date February 2020
The Crown must lie heavy on the brow of Carnival Corporation. She really needs an overhaul. A generator malfunctioned so the ship could not make speed. Ports were dropped and stays were shortened. Too slow. We did receive some onboard ... Read More
The Crown must lie heavy on the brow of Carnival Corporation. She really needs an overhaul. A generator malfunctioned so the ship could not make speed. Ports were dropped and stays were shortened. Too slow. We did receive some onboard credit. The majority of people we spoke to said the mattresses were like hammocks. Too soft. The coffee in the buffet was so thick and syrupy that a remedy of half coffee and half hot water was used. Too thick. The ship seemed uncomfortably cool in cabins and public areas. Too cold. The cruise director was taking a break from the ship and he did a fantastic job! Too bad. On a brighter note, the ship participated in setting a Guiness World Record for the most wedding renewals by three ships at sea. The Captain and staff did a remarkable job of making this such a memorable moment for over 1400 people. The Crown provided flowers, special food treats, shopping discounts, specialty drinks, and free dinners in the pay as you go dining rooms. Special certificates were provided to help remember the occasion. This was so well done that I have great expectations things will improve. Read Less
Sail Date January 2020
We chose this cruise because there were three ports we hadn't see yet Grand Turk, Saint Kits, and Antigua. We had booked our flights our selves and within ten days of departure we were informed that Princess changed the method they ... Read More
We chose this cruise because there were three ports we hadn't see yet Grand Turk, Saint Kits, and Antigua. We had booked our flights our selves and within ten days of departure we were informed that Princess changed the method they allow passengers to board. Were were assigned a boarding time of 2:30pm, which caused us to change our travel plans. However, we were able to board by 1:30. We also had to change our return flight at a considerable additional cost due to a miscommunication from Princess and take an excursion instead of siting at the airport for hours. Even with the glitches embarkation and disembarkation went smoothly. The ship, was in need of repair, i.e., one of the public bathrooms had a tile that was "glued" on with chalking. A good number is deck chairs had paint splatter on them. It is scheduled for renovation in 2020. The entertainment was mediocre to poor compared to other cruises we have taken. The Port information seminars were nothing more than a sell job of the shops. The food in the main dinning room were OK. The anytime setting fit our excursion schedule and meeting different people at each meal is one of the reason to cruise. The food however was just OK and the service was very slow and on some days even slower. We tried to stay away from cafeteria as it was not worth the effort with even slower almost nonexistent, we would rather eat at the Salty Dog. The hamburgers and hot dogs were pretty good and the service was fast. Due to a broken meat grinder they were unable to serve hamburgers for about half of the cruise but instead of not offering hamburgers they substitute steak. Attention to detail could be improved. We enjoyed every bit of the Eco-Kayaking, Bird Island, Snorkel, Beach & Hike excursion at Antigua. The kayaking was leisurely and relaxing.The hike at Bird Island would have been better if is was before the free Rum Punch as the hike was up a steep narrow path and after a few Rum Punches not so easy. The view at the top was worth it though. We went Whale watching at St. Lucia and saw a large pod of Dolphins but no whales. The 4x4 Safari & Shipwreck Snorkel excursion at Barbados interesting with a tug boat and 18 the Century French Masted sailing ship. However the 4X4 Safari ride sitting in the back of a pickup truck was not worth it. At St. Kits we took the Scenic Railway Ride & Coastal Cruise with the cruise abroad a catamaran very relaxing with attentive crew. However, the train ride back around the island was a bit too long. We originally sat on the top open deck of the first car but ended up going below due to my asthma being irritated by the engine exhaust. At St. Thomas we went on the Coral World, Sea Lion Swim & Scenic Drive excursion. I wouldn’t call it a scenic drive as it was through the town. The Swim with the Sea Lions was very informative and a bit intimidating. These are not your harbor seals but the much larger Southern Seal. The excursion wasn’t very long, which was a good thing as there wasn’t a whole lot of other things to see or do at the Coral World. Gibb's Cay Stingray Snorkel & Conch Demonstration at Grand Turk was great with the Rays swimming all around. Sometimes it took a bit to keep one’s balance when the rays were brushing up against use as we stood in the wast deep clear water. Read Less
Sail Date January 2020
We have been on close to 30 cruises, most on Princess. I was so excited about this cruise; I chose it for the ship, not the itinerary. It was so underwhelming and many shared our feelings. It's similar to the Regal & Royal but ... Read More
We have been on close to 30 cruises, most on Princess. I was so excited about this cruise; I chose it for the ship, not the itinerary. It was so underwhelming and many shared our feelings. It's similar to the Regal & Royal but they are better. I must say Captain Tuvo was among the best. He was always being seen and had a great sense of humor. Our cruise director was also alot of fun as was the comedian. We had one production show and it was excellent but it seems we were cheated on the entertainment. The thing that totally amazed most people was no library. if you want a book, you go to guest services and get to pick from books left by passengers. The claim is people steal the books and Princess decided enough, I guess. As for dining, we have always had traditional seating but got stuck with my time dining. I'm not a fan because sitting with the same people and having the same waiters makes for a pleasant dining experience. Unlike Royal Carribbean, you cannot book the same table and time for every nite. You have to reserve each day and that means waiting on the phone and speaking to someone with poor english or arriving at 5:00. As for the food, the beef was excellent and the rest a matter of taste. Let me say the elevators are the worse! they will pass your floor several times, once when we were in it. And if that isn't annoying enough, when one finally stops, the rude people inside make no effort to make room; in fact, more than once I saw someone push the button to close the doors. Trust me, I can see when there is room. My husband and I both used a cane noone cared. I think with so many elevators, Princess should dedicate one to wheelchairs and walkers. I can't imagine how long they waited to get on. That brings me to, anyone who is familiar with Princess knows they mostly have an older crowd. I'd guess 60 - 80 years average. Children are rare. Princess could do more to accommodate the handicapped. For example, You won't find anything on their website telling you how to reserve a wheelchair for embarkation. I waited 45 min on the phone to reserve 2 chairs and the girl gave me the wrong info. Finally, our cabin. It looks exactly like the pictures. we had an obstructed balcony which wasn't all that obstructed. I love the closets on Princess as they are open and large. Plenty of room for clothes and luggage. The shower was larger than most with a ledge! The tv is on the wall and large. We had a phenomenal steward in Santhosh. First thing I always request is removal of the duvet and a blanket and sheet instead. And ice. He was most pleasant in accommodating any requests. One thing most people noticed was this ship is a bit noisy as in squeaks, etc. I should add, everyone working this ship is friendly and always smiling. Overall, this cruise wasn't cheap and if I had to recommend it, I'd say take the Royal or Regal instead. Read Less
Sail Date January 2020
We chose this ship because we had friends booked and it was a new ship. Very disappointed. We are loyalty Royal Caribbean cruisers and were sorry we leaped over to this ship. Disappointed in my time dining, shows, and same old food on ... Read More
We chose this ship because we had friends booked and it was a new ship. Very disappointed. We are loyalty Royal Caribbean cruisers and were sorry we leaped over to this ship. Disappointed in my time dining, shows, and same old food on the buffet in the evenings. We ended up with traditional dining at 5:15 (we usually eat later) but if we had chosen "my time or anytime" dining, we would have had to wait until 7:30. Food in the dining room was ok, nothing exceptional. We did eat at the steak house and it was very good. Our cabin steward was just ok. He did what he had to do, nothing more. We don't usually ask for anything special. Not many children on board which was a plus for us. The Captain of this ship is OUTSTANDING. He would show up anywhere or anytime, and do photo shoots or just visit with you. Of all the 24 cruises we have been on, this was a first for us. Didn't see the Cruise Director much, if at all. His assistants were great and friendly. Didn't like everything centered around the Piaza area (may have misspelled that). It was always noisy and crowded. Enjoyed the GS bar. The bartenders (Lou and Ryan) were the best. They intentionally got to know you. Casino was fun. Our cabin was a mini suite on the Lido deck and we loved it. Very nicely decorated and plenty of storage space. Andrea who works in the dining rooms was very friendly and helpful. I did a ship's tour and really enjoyed it. You got a nice swag bag with all the free photos delivered to your cabin, with a bathrobe, apron and some other stuff. If you're interested in attending this tour, you MUST sign up immediately after boarding. Only take 12 on the tour. All in all, we had fun even with the negatives. The ship is beautiful. You make lemonade from lemons on things that made you unhappy. If you go on any cruise, it's better than at sitting home. Read Less
Sail Date January 2020
We always cruise with Princess, and each time a new ship comes out, we like to give it a try. The Sky princess is beautiful - we particularly like the more elegant, upgraded furniture, especially in the area just outside the Crown Grill. ... Read More
We always cruise with Princess, and each time a new ship comes out, we like to give it a try. The Sky princess is beautiful - we particularly like the more elegant, upgraded furniture, especially in the area just outside the Crown Grill. It was a good idea to take the wall down by Princess Live - much more open and a good area to sit when there are no activities there. The new configuration of the main pool area is a nice change as well, the new Sanctuary and Retreat Pool are very nice, the theatre productions were excellent, as usual! Alfredos is fantastic! However, the reason for the "3" rating is that there were several things that really bothered us, and if this is the way Princess is moving with their ships going forward, after almost 40 cruises, we will begin to look at a different cruise line. Here are the things that we really don't like: - the Piazza is no longer a place to relax, whether it be in the morning/afternoon for coffee/tea or in the evening for wine pre/post dinner. It is very loud - music, line dancing, all kinds of silly activities, and now in the evening, this seems to be the place to dance. Everyone anywhere near the Piazza is forced to put up with this. Please move these kinds of activities back to Vista, Take 5, or some other area where those who like these things can enjoy them without impacting everyone else on the ship -Take 5 is a very nice spot but only if you like Jazz - I don't mind Jazz some of the time, but not every night. We are used to Skywalkers and Club 6 on the other ships where there is much more music variety. -we were on the ship with a group of 900 passengers who were given sole use of Vista and Take 5 for most of the cruise - meaning that there remaining almost 2000 passengers were not permitted to go there most evenings. This is terrible. We paid for the same cruise yet were not permitted to access all places on the ship. -the deck chair saving is getting out of control and was the worst we've ever seen a a ship. Even the beautiful rattan chairs (which we really like) are reserved - all day. We were on the ship 2 weeks and were only able to find chairs only about 3 times. Please hire someone to specifically do this job. We asked the pool attendant about it and he said it was not their job. There is no point in having rules if you are not prepared to consistently enforce them. -We don't really like the shop area now either. They are pretty much only for those who wish to purchase very expensive jewellery. This is a shame. -the "outlet sales" in the dining rooms are very junky. We used to be able to pick up some nice Tshirts, jackets etc. for a reasonable price. If Princess is trying to get rid of some of their clothing offerings, it would be nice if they could donate them. Bistro Sur le Mer is awful - very smelly, and it looks like a cafeteria. Since Take 5 is strictly Jazz, Vista (when available) is only open later, and the Piazza is far too loud, I would rather like to see Princess go back to a general piano lounge in this area where passengers can relax with a drink and nice music. The Bistro was virtually empty most of the time we were on the ship. Finally - the dress code in the dining rooms is not addressed. Again, there is no point in having rules if nobody is prepared to enforce them. We had traditional dining in the Cielo dining room and every night there were people there in shorts, T-shirts and even flip flops. Dining formally is one of the things we really enjoy about cruising but the dining rooms are becoming just like cafeterias - a real shame. Read Less
Sail Date January 2020
This ship is over “hyped”. Overcrowded. Long waits for elevators. Forget trying to get anytime dining-it’s a joke. They don’t tell you all threes dining room are traditional “assigned “ so none open to anytime dining until ... Read More
This ship is over “hyped”. Overcrowded. Long waits for elevators. Forget trying to get anytime dining-it’s a joke. They don’t tell you all threes dining room are traditional “assigned “ so none open to anytime dining until after 7:30 at least. Half the fresh market buffet is already closed by then and what was still out was barely warm. So not impressed at all with this ship. Can’t wait until we have to fight for lounge chairs near the pools and seats at the theater. They close venues such as the vista lounge to accommodate large private parties forcing everyone else to find somewhere else to hang out. It’s not right. Many items were not brought to the cabins until late such as minibar setups, soda packages, robes. They are probably short staffed such as only one guy working in the Internet cafe all day. My cabin steward has 19 cabins to take care of. The same personnel were at passenger services all day. I think this is way below princess standards and this is only day one for me. Its embarrassing as I invited 4 other people on this cruise Read Less
Sail Date January 2020
I choose it because I would be in Aruba for my 75th birthday and I love Aruba. The age of the passengers was old old old. Not my cup of tea. I would not recommend princess if you want a younger crowd. They were also lacking in movie under ... Read More
I choose it because I would be in Aruba for my 75th birthday and I love Aruba. The age of the passengers was old old old. Not my cup of tea. I would not recommend princess if you want a younger crowd. They were also lacking in movie under the stars and some interesting activities on sea days and half port days. I understand that the ship is going in for another refurbishing in March. It needs it. I’ve been on 16 other princess cruises and I recommend doing the Royal, regal, or their newest ship as a lot more is offered. The explorers lounge had some great acts and games but never enough room for all the people. They should have used the fusion lounge as it is much bigger. Being out on deck I expected more from the movies under the stars and much time nothing was happening. Also, in the cabins there should be music stations for those wishing to just have some music without watching the tv screen. Read Less
Sail Date January 2020
We have been on Crown several times in the past two years. Not through wanting to go on this ship but because of the ports the ship would go into. We knew from a short e mail from Princess that we would not call at Princess Cays and times ... Read More
We have been on Crown several times in the past two years. Not through wanting to go on this ship but because of the ports the ship would go into. We knew from a short e mail from Princess that we would not call at Princess Cays and times in other ports would alter, all due to a problem with one of their engines. Our first problem encountered was the television would not switch on. After calling the steward this was due to dead batteries in the hand controller and was remedied. The second problem was the bed. It seems the double bed is made with two single mattresses . However one mattress was higher than the other, this was not remedied. We have noticed that in the past two years there appears to be shortages of waiting staff in the main restaurant. This was evident every evening. On several nights on this cruise we would sit at our table and watch as the waiters scurried around through having too many tables to wait on. On one night the poor waiter was so confused my wife received a starter and having finished was taken away and ten minutes later he came back with another starter! The main course was often cold and sent back. The main course menu was substandard for a main restaurant, a burger, a Kentucky chicken piece, and rib of beef which had been slowly cooked was still tough as old boots. Princess no longer have a wine waiter and the responsibility remains with the normal waiting on table staff. Our conclusion was that all of these problems were down to “ saving money” The Horizon Court food is arguably better than the main restaurant. However, the English bacon looks like it is either undercooked or boiled. The fried eggs do not appear to be cooked but left under the heating lights awaiting someone to collect and hopefully by then fully cooked. I have to be truthful to say that after being on Celebrity last year, our opinion is that Princess will loose custom to the likes of Celebrity, their menu is far superior, their waiters do not have to serve as many tables, they have wine waiters and overall they are on a par in costs as Princess. Please owners of Princess you have a loyal bunch of clients, we are Platinium , but reduce as you continue will lose these loyal clients. Read Less
Sail Date January 2020
I chose this line because my sister swears by it and the itinerary took us to an island we had never visited before. We chose a balcony cabin because that is the type we choose on all cruises we take. This one was advertised at over 200 ... Read More
I chose this line because my sister swears by it and the itinerary took us to an island we had never visited before. We chose a balcony cabin because that is the type we choose on all cruises we take. This one was advertised at over 200 sq. ft. but that must have included the large balcony because the cabin was too small to accommodate a couch as we have had on all of our other cruises. This meant any sitting was done on the bed except for the desk chair. Television had to be seen from the bed. that makes for very uncomfortable viewing. The shower was so tiny that it was impossible to wash below the knee without sticking your head out of the shower curtain as you bent over. Picking up the dropped soap was a challenge I had not expected. Most people would say that this is a minor issue and on our other cruises I would agree except for the shower. On this cruise it was difficult to get a seat in the venue where the the entertainment we wanted to see was presented, You had to get there before the first evening event or you never got a seat. This lead to our spending many evenings watching movies in our room. They did have an extensive list of recent films in addition to episodes of various television shows available. On the positive side, the staff was very good everywhere and the food was the best we have had on the four lines we have sailed. This ship is not new and the wear is visible in many places such as the public bathrooms and elevators. The cabin's condition was fine except the rug was stained. Read Less
Sail Date January 2020
I’ve enjoyed cruising on Crown Princess before but this trip was not up to par. One of the generators was out and we skipped the stop at Princess Cay because the ship couldn’t run fast enough to make the next port. After St Thomas the ... Read More
I’ve enjoyed cruising on Crown Princess before but this trip was not up to par. One of the generators was out and we skipped the stop at Princess Cay because the ship couldn’t run fast enough to make the next port. After St Thomas the wind picked up and due to high seas we skipped Antigua. Understandable. We made next two ports and then skipped St. Kitts supposedly because of the weather. However, two other ships were able to dock. I think they couldn’t get back to Ft Lauderdale in two days under reduced power. This was a big disappointment. The company gave us 35% credit of the cost of this cruise toward another one plus $75 for missing Princess Cay. I felt we should have had at least 50%. The ship is showing wear and tear and now mechanical failure. I recommend sailing with Princess but would wait on the Crown Princess until dry dock repairs in November. In reading other reviews, the generator has been out since at least November. I enjoyed the food and had excellent service from our wait staff. We ate in Sabitini's (not a fan of the menu) and Crown Grill--love it. They have a pop up Crab Shack that we eat at every cruise--it's a delicious menu. Entertainment included a first class comedian and a fabulous pianist. We listened to his workshop presentations on the tv. There were several big production numbers. The cruise director did a lot of scrambling to fill the 3 unexpected sea days. Speaking of TV, the service went out several times including in the middle of the championship football game. Heard this problem from several other cruisers. The medallion service was a nice addition. we could keep up with our fellow travelers easily. It didn't work properly all the time. The ship is looking tired with stains and scrapes. One of the elevators was out of service the entire cruise. I love the Boss Underwater Scooter in St. Thomas. It's pricey but so much fun! It's the only excursion we did this time as the other ports were cancelled. Read Less
Sail Date January 2020
It's been 20+ years since I last stepped foot on a cruise ship, but this trip seemed to be something that my entire family was going to enjoy, so we booked it relatively last-minute. Loved being out on the water, beautiful views, ... Read More
It's been 20+ years since I last stepped foot on a cruise ship, but this trip seemed to be something that my entire family was going to enjoy, so we booked it relatively last-minute. Loved being out on the water, beautiful views, stunning sunrises and sunsets, gentle rocking of the ship led to blissful sleep each night. Quiet rooms, comfy beds, very relaxed atmosphere, and we got to experience a variety of ports in a short period. The medallion experience was mixed. Great concept - kind of a pain to fill out ahead of time, but worth it for ease of boarding and disembarkation. Got all the materials shipped to home, so we had them prior to arrival.Very annoying that they force a grouping by stateroom , though. My kids are teenagers, so were in a separate room, which made the apps a pain to use, and billing disjointed. Many locations on the ship tried to use the medallion, had it fail, and resorted to manual entry or paper tickets. Transfers from and to the airport were well organized and efficient. The ship overall was great - nice staterooms, well-appointed (if somewhat over the top) decor, roomy staterooms, everything was clean, comfy beds. Staff - a very mixed bag - most crew were friendly, helpful, seemingly eager to provide a great experience. A handful - particularly in the dining rooms, were surly, rude, and clearly just wanted you out of their area as quickly as possible. About half of the casino dealers were devoid of any personality at all. We booked shore excursions at each stop, which I would never do again. They are all run by third parties, and are basically nets to trap tourists into situations where they can be bled dry. Cheaper and more fun to just go it alone, and explore the ports with your group. Lesson learned. Speaking of being bled dry - the nickel and dime charges on this trip may make it another 20 years before i cruise again. $16 a day for lousy internet, $60 a day for soft drinks, another $100 a day for adult beverages, $60 a day for mandatory gratuities, plus 18% on any add-ons. Pay an extra $30-50 per person, per meal if you want to eat at one of the "quality" restaurants. When we booked this trip, it looked like a deal compared to all-inclusive resorts, but the total bill came out to almost double what our initial booking cost. Why not just include everything and let people see what the vacation really costs? Just annoying. Next year, Sandals or iberostar for sure! Overall, a great trip, but not a great value - if budget is a concern, I'd stay away from Princess. Read Less
Sail Date December 2019
Family and Friends have bragged about Princess Cruise Lines for years. We received an offer via email that was too big to pass up. My husband and I booked a New Year's Cruise. I am the sole care-giver for an aging parent and the ... Read More
Family and Friends have bragged about Princess Cruise Lines for years. We received an offer via email that was too big to pass up. My husband and I booked a New Year's Cruise. I am the sole care-giver for an aging parent and the timing on this offer was exactly what I needed. We make the reservations, arrange for care for my Mom and off we went!!! I almost wished we had not spent the money. Princess Cruise really needs to spend some extra funds on the maintenance of the ships in their fleet. We had so many plumbing issues in our cabin, I was never able to take a comfortable shower and/or shave my legs the entire week. Most days my husband had to stay with me so he could operate the nozzle for me. We made the steward aware of the issue, he attempted to fix this himself instead??? Trust me when I tell you, he had other issues to address himself. Our cabin did not appear to have been vacummed. We even purposely left a candy paper on the floor to test this theory. I finally picked it up days later. We had rings left from glasses on the furniture until again, I finally wiped them up. The glasses in the bathroom were never refreshed, or cleaned. The salt spray was never wiped clean so we could enjoy the balcony view, etc etc. Our robes were not delivered to room until Tuesday evening, and that was only after leaving messages at the front desk and with the steward twice. On day 4 we made the front desk aware of the plumbing issue. They did send someone to look at it, but it never repaired the issue. Once the water did start to operate correctly, the drain was so backed up, you were standing in like 2 inches of your own filth at the bottom of the shower stall. It was quite disgusting. It was a full week before I was able to bathe without assistance, shave my legs and feel CLEAN again, unfortunatley that was on shore. There were several other small issues, which would only be a training issue I believe. I asked one of the deck crew for a cup of ice (we had our cups from the Drink Package we purchased), he gave me directions to the nearest pub for me to get the ice myself???? We waited over an hour and a half for a table for table for dinner. We stood for 10 minutes at an outside bar, only to be told by the bartender we had to move around to the other side of the bar (more convenient for him) and then had to wait in THAT line for our turn again....just rude things like this throughout the entire week. We booked one excursion in Jamaica for a horse ride along the beaches where Treasure Island and Papillon were filmed. Then a nature walk through old plantations etc. This "ride" consisted of a tiny circle made by the horses in chest hight water saturated with horse poo and a 10 minute ride around the parking lot...literally. Princess did offer a full refund for this disaster. We were very grateful Although there were MANY negatives, we did find a few bright spots during our week. After the third night with a "shot in the dark" about dinner, we stumbled onto a wonderful team in the Concerto Dining room. Archie and Vermillo were definelty a saving factor for us. There was also a PHENOMINAL employee in the photography Department. Angelica was just what her name implied...Angel! She was able to capture our memories on film and was so very instrumental in assisting us to find our pictures, and arrange a great package to purchase. She was so easy to pose for her, we actually looked for her each evening. I must note that Princess did offer a $100 credit for our issues. But, we spent over $3,000 and several arrangements were made to make this happen for us. Again, we did have a great time...was just disappointed in the concessions we were forced to make to enjoy it. Read Less
Sail Date December 2019
Great trip! This was a 7 day cruise to Princess Cays (amazing!!), Grand Cayman, Falmouth (worst excursion ever, Chukka Horseback) and Cozumel (reef restoration excursion was unbelievable). This was our second time in 6 months to be on this ... Read More
Great trip! This was a 7 day cruise to Princess Cays (amazing!!), Grand Cayman, Falmouth (worst excursion ever, Chukka Horseback) and Cozumel (reef restoration excursion was unbelievable). This was our second time in 6 months to be on this ship. Plenty of servers and roaming bar staff. Some new activities from just six months ago. Sold out ship but never seemed crowded. Everything looked clean and cared for. Easy to embark and debark. Relaxed feel, extremely nice shipmates and staff. Cooking demo is always funny, go for the laughs even if you can't cook. Also always love the question and answer with cruise director event. Was weird that Bingo wins didn't increase with more players though. Surprisingly, we had bad experiences with our unidentified steward (correct, he never introduced himself so I don't know his name), and though I nipped it in the bud the first full day by reporting him, there was a later experience and I will be contacting Princess tomorrow about it. Read Less
Sail Date December 2019
We have done many cruises with multiple cruise lines. The new Princess shop inspired us to try Princess again after not cruising with them for over ten years. However this cruise will be our last Princess cruise. First impression ... Read More
We have done many cruises with multiple cruise lines. The new Princess shop inspired us to try Princess again after not cruising with them for over ten years. However this cruise will be our last Princess cruise. First impression was positive- embarkation was very quick and easy and we immediately got into our cabin with our bags arriving fairly quickly after we arrived. We toured the ship quickly (you will need a map since the layout of this ship is very confusing). Our first surprise was when we visited the sanctuary to book loungers for this adults only area. We arrived immediately after boarding - not only were they sold out for the entire cruise, but they had a full page waiting list!! By 1:00 pm . This was our first red flag. Dinner our first evening in the main dining room was over three hours. (And most evenings was this long). We had two dietary restrictions and yet the maître d’ never stopped by. The servers were amazing ...but they were literally running because they were so overworked. We noticed a huge difference in staff levels on this cruise - like they are upsizing the number of passengers but downsizing the number of staff. Our servers in the specialty restaurant apologized over and over because they were handling so many tables that service was unbelievably slow. Our last night was at the crown grill - it took over an hour just to get drinks. We don’t blame the waiters because they were working so hard - but Princess is clearly prioritizing profits over customer service. The sanctuary, escape room, specialty restaurants were all sold out. There weren’t many activities during the day - we found on-board entertainment to be severely lacking. Our teenage daughter tried to go to the teen club - but there was never anything going on ( in fact it was closed more than it was open). The food was decent- but the buffet had the same food every day, so if you cruise for more than 7 days you will get quite tired of the choices! Unfortunately we did have concerns about their handling of food allergies- we had to ask servers to double check items since we were told “we think it’s nut free” - sorry Princess that’s not good enough when dealing with a nut allergy. I have s gluten allergy and was able to get gluten free bread, waffles, muffins and pizza. Still no gf buns for hamburgers, no cookies or other sweets. There was usually one gluten free dessert in the buffet, and chefs choice for dessert at dinner. I can honestly say that after cruising for ten years as a celiac, there has been very little improvement in gluten free offerings. Our last day was the final straw - by 6:30 in the Morning there were absolutely no chairs around the pool area. By 7:00 there was no chairs around the upper decks. There were some deck attendants that would remove towels from unused chairs, but something clearly needs to be done about this problem. The only positives I have to say about the cruise was that the embarkation and disembarkation was extremely well done. The beds were also amazing, as was our room steward (one of the best we’ve ever had), but those aren’t enough to compensate for the overall poor experience on board so we will be trying another cruise line for our next vacation. Read Less
Sail Date December 2019
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