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133 Princess Buenos Aires Cruise Reviews

On a big cruise ship you don't get to go off the ship onto the ice, but the cost is about a third of the price, so we thought we'd try seeing Antarctica this way and if we really needed to touch the ice, we could do the ... Read More
On a big cruise ship you don't get to go off the ship onto the ice, but the cost is about a third of the price, so we thought we'd try seeing Antarctica this way and if we really needed to touch the ice, we could do the expedition ship in a few years. We were not disappointed. Captain McBain took us to places not even on the itinerary, and we had a blast doing them. We got to within a couple of hundred feet from the continent so we were more than happy to stay warm in the luxurious surroundings (compared to the expedition ships down there) and pop outside as we needed to, to take photos and just watch the beauty and to steal a line from the iconic Aussie movie 'The Castle', to watch 'the serenity of it all"! Princess did a fantastic job of entertaining us and showing us the continent. We were lucky to have had calm seas both ways on the Drake Passage and only the first day was foggy in Antarctica (cleared up mid afternoon and from then on it was great). Embarkation in Buenos Airs, once inside away from the traffic (it was raining) was smooth, disembarkation in Santiago also went smooth. Rough seas up the Chile coast meant we popped in and out of their Inside Passage, so as a bonus we got to see some spectacular Chilean Patagonia glaciers and scenery (and green stuff - maybe grass???) Our balcony cabin was great - our first time on deck 12 (cabin A619) and we thoroughly enjoyed the different (higher) perspective this gives - we normally cruise on deck 9. Tim our room steward was attentive and patient when we stayed on our balcony all mornings some Antarctica days - we offered for him to skip our room but he always cleaned it twice daily and always with a smile. Then again we've never had a bad cabin steward on Princess (14th Princess cruise but 25th overall - only new to cruising and have only been doing it for 5 years). Entertainment was more guests than the Princess singers and dancers, although we saw their show Encore for the third time on the third ship and we would be happy to watch this show on every cruise - its that good. On the Bayou was a great show they performed too. 3 guest lecturers were absolutely brilliant, as were the Ice Pilots. One poor comedian Steve Bruner had to compete with the American Superbowl one night and the Captain's free cocktail party on the other night. But those that missed his two shows missed some of the best comedy we've seen in a long time. Thanks for the memories! Minimal shore excursions this cruise - Falkland Islands were the best and I'm glad i booked early and we saw the Gentoo penguins @ Bluff Cove - worth every cent! Montevideo and Santiago okay - Punta Arenas we docked on a Sunday and there was hardly anything to do really. Ushuaia was good (train ride excursion) and had great souvenir shops - plus i bought a cheap ($45USD) big suitcase there for all my purchases. If i knew the Drake Passage was as calm as we had it, i'd book this cruise again for next year. i did not speak to any person on that cruise who didn't consider Captain Todd McBain the reason why the cruise was spectacular. And the ice pilot Bob said on the last day in his summary of the cruise the captain would take us places not on the itinerary (less icebergs than normal so we could go further than they have ever been able to on such a big ship), saying 'they'll get a kick outta this' or 'they're gonna love this'. Thank you captain - more captains should be like you and realise you guys have the capacity to make or break our holidays. Read Less
Sail Date January 2020
The primary reason for this cruise was to see Antarctica - everything else was secondary. Coral Princess is a great ship in very good condition. May have the smallest ration of passengers per ton of any major cruise ship making for a ... Read More
The primary reason for this cruise was to see Antarctica - everything else was secondary. Coral Princess is a great ship in very good condition. May have the smallest ration of passengers per ton of any major cruise ship making for a very uncrowded experience. Superb Captain, very good crew, might be my favorite cruise ship (this was cruise 16.) Embarkation seemed hectic with what felt like a crowded lounge but from arrival to cabin was less than one hour. Disembarkation (Club Class) had a lounge with refreshments and snacks and also went smoothly, less than 20 minutes once our group was called and less than 2 hours after arrival. Dining room was open so we had breakfast before leaving. D412 Cabin (Mini-suite) was spacious, quite and well located (mid-ship). Did not have the squeaks and creaks that we were expecting in this no longer young ship. Note that the large balcony is completely exposed to those above all the way up to the top deck - this is not a private balcony. More outlets than I have ever seen in a stateroom before.Room steward was attentive. Food was very good with the Club Class anytime dining, with a little something extra prepared in the space for you each meal, was outstanding. All the benefits of anytime with the same team serving each evening. Food and wine recommendations were on point. Entertainment options were many, professional shows were okay but not great, few ports meant less variety in the entertainment. Good lectures regarding the cruise destinations. Nice gym, gets good usage as well. Antarctica was simply amazing - this should be on your bucket list! Other ports are small and excursions fill up fast - do not delay in signing up for excursions! Read Less
Sail Date January 2020
This trip included four days cruising around the Antarctic peninsula and nearby South Shetland Islands. Ice bergs - check. Really bid tabular icebergs - check. Penguins on the shore and on floating ice - check. Penguins swimming and ... Read More
This trip included four days cruising around the Antarctic peninsula and nearby South Shetland Islands. Ice bergs - check. Really bid tabular icebergs - check. Penguins on the shore and on floating ice - check. Penguins swimming and porpoising - check. Whales floating, swimming, diving - check. Sea lions - check. Glaciers - check. Large areas covered by continental ice sheets - check. Even recent lava covered ice. Cape Horn encircle - check. Albatrosses and other birds for watching - check. Plus some actual before before and after - Falkland Islands with penguin nesting areas, Ushuaia and Punta Arenas with Patagonian landscapes. And a stop in Montevideo for those who brought shorts along. Nature galore. Great ship with good forward, rear and side (both protected and open) viewing areas. Solid service, good food and a captain who took advantage of conditions to see as much as possible and more than was initially planned. It was summer in Antarctica and it was cold, ranging from 31 to 37 degrees F. Sometimes with winds. Still, a "must do" trip. For those interested in the "cruising" portion, the entertainment was excellent and the food was very good to excellent. Didn't spend a great deal of time on the internal activities because of the constant scenery. Movies under the Stars (tm) was presented, but few takers in 30 degree temperatures (we did snag the popcorn). Read Less
Sail Date January 2020
We wanted to go to Antarctica for an affordable price and were excited when Princess started offering trips there again after 8 years. We took our 2 kids (ages 6 and 8) and my brother even brought his 1 year old daughter. Pros: 1) ... Read More
We wanted to go to Antarctica for an affordable price and were excited when Princess started offering trips there again after 8 years. We took our 2 kids (ages 6 and 8) and my brother even brought his 1 year old daughter. Pros: 1) Antarctica is truly beautiful and amazing. 2) The Falkland Islands were great and the tours are all in personal vehicles so you get a very small group as you go to see the penguins. 3) Overall, seeing the penguins at many times during the cruise was always amazing, as well as whales and other wildlife. 4) The kids club was amazing and kept the kids happy so we could enjoy the scenery. They would point things out from the huge windows so the kids still saw the highlights. Cons: 1) It seems to be about 50/50 for chance of going to Montevideo. 2) More importantly, DO NOT go on this cruise if you're hoping to walk on the continent. Though there is a side trip offered (at $3600), they canceled it this trip (the day before it was scheduled) and the captain said it gets canceled more often than not. People were hugely disappointed and Princess did not seem very consolatory. It was not even based on the weather that it got canceled but on problems with the side trip company they partnered with. 3) For the scenic cruising, many changes were made to itinerary so don't get too attached. For example we didn't get to see Esperanza station or the primary part of Deception Island. It's not Princess' fault, but ice and sea conditions. 4) Finally, there are a lot of at sea days so be prepared! Overall, please understand that we loved the cruise and would go again in a heartbeat. However, I want people to understand that many things didn't go according to plan. Read Less
Sail Date December 2019
Antarctica was the only continent I had not visited before this cruise and it was the last item on my bucket list. I chose a Princess cruise because I am an Elite member and have always found that Princess caters for persons with ... Read More
Antarctica was the only continent I had not visited before this cruise and it was the last item on my bucket list. I chose a Princess cruise because I am an Elite member and have always found that Princess caters for persons with disabilities. I have mobility problems owing to Parkinson's Disease and found the staff friendly and very helpful. Our cabin was, like all Princess cabins, clean and well laid-out, although I found the shower a bit cramped owing to my physical problems. We ate in the Anytime Dining Room when possible, and this is much more civilised than Horizons, which we found a bit "grab and go". The Captain took us to as many places in Antarctica as was physically possible and I do not think this could have been done any better. Embarkation and disembarkation were smooth and stress-free and the lectures were mainly excellent and informative. As for the sites we visited - they were truly magical. The whole Antarctic experience was unlike anything I have ever experienced before. It truly was a magnificent wonderland of ice and Alaska cannot even begin to compare. I will treasure my memories of Antarctica forever, as my lifespan will not enable me to visit it again. Read Less
Sail Date December 2019
The good: The captain and all staff except Guest Relations staff had a great attitude. We had wonderful weather and our fellow cruisers were a good group. The beds are comfortable and the ship was very clean The bad: Worst ... Read More
The good: The captain and all staff except Guest Relations staff had a great attitude. We had wonderful weather and our fellow cruisers were a good group. The beds are comfortable and the ship was very clean The bad: Worst food, bar none, I have ever had on my approx 20 cruises. Extremely limited menu, gristly meat and over-rich sauces. The Guest Relations staff gave incorrect information with amazing regularity - they need additional training and to learn to say "I don't know" instead of giving misinformation. The theater entertainment was mediocre, as was most of the bar and piazza entertainment. The volume of all music throughout the ship was many, many times too loud for enjoyment, as were the mid-ship movies, which I could hear from my aft balcony. I felt sorry for the performers at Crooners because they were completely drowned out by the performances in the Piazza. I am used to pricey shore excursions, but these were way out of line for the value received. We were appalled at the many totally incorrect Trivia answers (yes, we looked them up after) given with absolutely no room for discussion. The moderators were also super quick and allowed no question repeats before the checking process. Read Less
Sail Date March 2019
La ville de départ était Buenos Aires. Il était très difficile de visiter cette ville en taxi car la circulation est toujours arrêtée et le temps pour le faire est trop court. L'embarquement se passe bien, mais ... Read More
La ville de départ était Buenos Aires. Il était très difficile de visiter cette ville en taxi car la circulation est toujours arrêtée et le temps pour le faire est trop court. L'embarquement se passe bien, mais l'atterrissage est pour moi en fauteuil roulant. Je frappe un accroc. Le personnel du bateau n'a pas compris qu'avec mes sacs à dos je voulais débarquer. Passant ensuite à la douane de San Antonio, le transfert du port que j’avais payé très cher n’était pas présent. Ce fut difficile et long de négocier un transport pour moi. Le navire est généralement accessible en fauteuil roulant, la cabine aussi. La nourriture, 3 étoiles. Les animations et spectacles sont nombreux mais certains sont médiocres. Pour les ports et les excursions pour une personne en fauteuil roulant, sont très difficiles et parfois impossibles. Je m'interroge sur les transferts en petit bateau du Star Princess au quai. Que croyez vous qu'il va se passer? Est-ce que je coule avec le capitaine? Je ne retournerai jamais à bord de ce navire. The departure city was Buenos Aires. It was very difficult to visit this city by taxi since the traffic is always stopped and the time to do it before the departure is too short. The boarding is all well, but landing for me who is in a wheelchair. I hit some snag. The boat staff did not understand that with my backpacks I wanted to disembark. Then after passing through the San Antonio Customs, the transfer from the port to the airport that I had paid at a high price was not present. It was difficult and long to negotiate a transport for me. The ship in general is well accessible in wheelchairs, the cabin too. The food, 3 stars. Entertainment activities and shows are plentiful but some are mediocre. For ports and excursions for a person in a wheelchair, are very difficult and sometimes impossible. I wonder about the small boat transfers from the Star Princess to the dock. If a person like me who can not stand does not have the right to board these tenders, what happens if a storm forces the evacuation of the ship, I sink with the captain? I will never go back on board this ship. Read Less
Sail Date February 2019
We chose this cruise for the itinerary. That part was very good. Ship was obviously very pretty at one point but looking a little shop worn now and the food dept need a total overhaul. Staff (outside of the front desk and a few ... Read More
We chose this cruise for the itinerary. That part was very good. Ship was obviously very pretty at one point but looking a little shop worn now and the food dept need a total overhaul. Staff (outside of the front desk and a few waitstaff) were very friendly and helpful with smiles and greetings abounding. Captain was out and about every day and made it clear he was happy you chose his ship!. There was always something going on in the atrium and it was extremely loud. To the point that you could not find places to sit and read or converse. The entertainment and activities were well-thought out and varied, however evening shows often seemed to be trying to hard and did not have that "spark'. Small venues were the exception. Many good musicians to be found there. We chose anytime dining and sat with others. Were always seated promptly and usually had the table fill quickly. Service was good except for coffee or tea. That took forever to get and often needed several promptings to get it. They usually forgot the lemons etc. Food was mediocre at best. Steaks and roast seldom done to correct temps. Gristle and fat thru them. Sauces overdone and heavy. Menus rather limited and buffet had little variety. Some deserts were excellent, however, as a diabetic, I had no choices and the one sugar-free offering each day was usually not good. Our cabin steward was fabulous and knew our names by end of 1st day - impressive ! Embarkation and disembarkation was very smooth as were excursion activities. Best I have ever seen. Efficient and effective. Liked the wash stations in buffet rather than the disinfectant, excellent idea. Front desk had a rather surly and poorly trained staff, who rather than say "I don't know" responded incorrectly or just said that it can't be done. Purser made crediting error within the two travelers in our cabin (we had fully seperate credit cards on file etc) and refused to fix it Claimed they could not and we should just write each other a personal check to fix it. Overall, we had a wonderful time as always, met some terrific people, saw new parts of the world and are very happy we took this trip. Next time, however, we will chose a different and less expensive line.. (everything is a la carte with charges on this line until you get to elite level) Read Less
Sail Date February 2019
We enjoyed the 49-day cruise in 2015 and decided to do this 30-day cruise. It is almost the same itinerary, beginning at Buenos Aires, but without Brazil. Good cruise, especially having Michele Tuvo as the Captain. He is the best we ... Read More
We enjoyed the 49-day cruise in 2015 and decided to do this 30-day cruise. It is almost the same itinerary, beginning at Buenos Aires, but without Brazil. Good cruise, especially having Michele Tuvo as the Captain. He is the best we have ever had! He was very good about telling the passengers when there were whales, dolphins, turtles, etc around the ship. The Captain was out-and-about the ship daily and readily interacted with the passengers. He always ends his announcements with "...nevertheless, Bye bye!" It is unfortunate that Princess does not provide a Bridge Director on cruises any longer. There were 6 sea days on the Buenos Aires to Santiago leg, and 9 sea days on the Santiago to LA leg. The food selections could have been better. There were a number of nights we chose to eat in Horizon Court rather than the dining room because there was nothing appealing on the menu. The deserts are especially disappointing. They look pretty but are mostly tasteless. Read Less
Sail Date February 2019
We loved our month long cruise from Buenos Airies to LA. We had a starboard room and it was the bomb. As we sailed around the point, we had amazing views of the Chilean Andes. The crew was wonderful but the Chef should retire. Sadly, ... Read More
We loved our month long cruise from Buenos Airies to LA. We had a starboard room and it was the bomb. As we sailed around the point, we had amazing views of the Chilean Andes. The crew was wonderful but the Chef should retire. Sadly, this is the only PrincessCruise where the food wasn’t consistent. Plus, can’t you come up with something other than 27 days of vanilla sauce on the dessert bar? The International Cafe was also a huge miss on this boat. No hot and fresh almond croissants in the morning. Bummer - probably great for my waist. They had to also go to the kitchen to fill your plate and not take it from the case. Not sure why but this really slowed down the process. The shows were so great and we were in love with various guitarists. Movies under the stars were all very good and many very current titles. Other than the food inconsistency, everything else was amazing. Read Less
Sail Date February 2019
We chose the 30-night cruise from Buenos Aires to LA because of the itinerary, this and not cruise line loyalty, is our main reason for choosing cruises. It was our second cruise with Princess. The itinerary was great, we were able to ... Read More
We chose the 30-night cruise from Buenos Aires to LA because of the itinerary, this and not cruise line loyalty, is our main reason for choosing cruises. It was our second cruise with Princess. The itinerary was great, we were able to visit every port which apparently is unusual, we heard that several earlier cruises had missed some of the southernmost ports due to weather conditions. The ship: Although a little older, is well maintained and comfortable. Our inside cabin was on the small side though storage space was good. On other cruises the cabin has been large enough to accommodate a small sofa as well as a chair. Here we only had one chair which meant that one of us had to sit on the bed. The bathroom was also slightly smaller than on other cruise lines. The theatre had insufficient seating for the number of guests, some guests broke the rules and saved seats. We learned to go early and take a book. The Horizon Court Buffet was also short on seating as was the Piazza area around the International Café, especially as we weren’t allowed to take food up Level 7 were there was more seating. Staff: The Captain, Michele Tuvo, was very personable. Probably the best we’ve come across. Our cabin steward, Geordie, was friendly and efficient. Most of the restaurant staff were great, with the exception of some of the buffet staff. At breakfast they were quick to offer coffee or juice but didn’t like being asked for tea. They then brought it to us complete with teabags, too strong and nowhere to put the teabags. The Shore Excursions staff were helpful and well organised. In fact, I had no real complaints about any of the staff except for some of those in Passenger Services, some were good, others rude and unhelpful. Interesting that earlier commentators have said the same – take note Princess Cruises. Food: We ate breakfast in the Horizon Court Buffet and would have liked a little more variety. Often there was only one type of yoghurt and only one type of fruit compote. The system for ordering omelettes was crazy. We only tried it once and after much confusion we ended with a cool and dry result. On other ships and in hotels they make them while you watch and wait. Most of the other hot food was OK but Princess need to find another brand of English bacon. For lunches onboard we alternated between the Horizon Court and the dining room. The food in the dining room was mostly good though the menu was somewhat uninspired. Food in the Horizon Court varied between very good and very bad. A couple of times we went to Prego Pizzeria which was good though the choice was limited. We mainly ate dinner in the Capri Anytime Dining restaurant where we usually shared a table and enjoyed chatting to a variety of people. Food here was mostly very good though some items were rather insipid and there were one or two disasters, e.g. the Yorkshire pudding and a couple of poor quality steaks. We found that the menus were repeated over the 30 days. Entertainment: The guest lecturers were great; the Port Lecturer was funny and informative while the Enrichment Lecturer was knowledgeable and interesting. The guest entertainers were a mixed bag, some good, some not so good. Some gave two or more performances using different material but we avoided repeats if we hadn’t enjoyed their first show. Production shows were a bit of a letdown, they lacked the sparkle of those we’d seen on other ships. I fell asleep in a couple but was able to catch them the second time around as they were performed twice over the 30 day period. Excursions: We joined Princess excursions in most of the ports. We found them to be on the expensive side but they were well organised and most of them were very good. We found the one in Santiago to be poor, we viewed the centre of town from the coach window as the bus drove through, no chance to stop and wander. We also got whisked away from lunch before the included folk show had finished. Puerto Vallarta was also bad with a guide who complained incessantly then demanded tips. We were given only a short time at the things worth seeing and a long time at jewellery and tequila shopping opportunities. Would we cruise with Princess again? Maybe, maybe not, it will depend on itinerary and price. So far Celebrity has been the best of the cruise lines we’ve used. We still have two to come, one with Cunard and one with NCL. Read Less
Sail Date February 2019
We chose this cruise for the ports and was not disappointed as we got to go to all the ports listed on this itinerary. We had good weather going round Cape Horn. We were lucky to have Captain Michelle Tuvo who has a great sense of humor ... Read More
We chose this cruise for the ports and was not disappointed as we got to go to all the ports listed on this itinerary. We had good weather going round Cape Horn. We were lucky to have Captain Michelle Tuvo who has a great sense of humor and very visable around the ship as well as very informative taking us on this cruise. We saw penguins, sea lions,sea turtles, dolphins etc. Cabin was nice and spacious with a new TV as well as the new beds. Our cabins steward was good always friendly and checked if we needed anything. We opted for anytime dinning which was good. Breakfast in the dnning room was a hit and miss. Some days it seemed like the waiters just couldn't cope even though the restaurant was not full. Food was good but the deserts in the Horizon Buffet standard has dropped. The entertainment was fair nothing oustanding. Expected more Latin American entertainment. Read Less
Sail Date February 2019
We are a group of 3 couples that enjoy taking longer bucket list type trips such as Russia Scandinavia and Australia to name a few. We all have over 10 cruiises under our belts and usually use both princess and celebrity depending on the ... Read More
We are a group of 3 couples that enjoy taking longer bucket list type trips such as Russia Scandinavia and Australia to name a few. We all have over 10 cruiises under our belts and usually use both princess and celebrity depending on the itinerary we wish to do. we always pick upper priced cabins ( aqua class on celebrity and mini suites on princess. For this trip we all were in club class mini suites. Just for demographic purposes we range in age from mid 60 to mid 70. since this trip was such a long way from our homes we elected to arrive in Argentina 5 days early to visit Iguazú falls and spend time in Buenos Aires before departing. The falls were pretty spectacular we stayed at the Melia in the park (pricy but well worth it) . We did all the normal tourist stuff in BA such as recoleta, a visit to an estancia among others. I independently. Arranged most of our ground tours thru a travel agent in Argentina who then contracted all the guides ect which worked out well for us got us private tours and was much less than the ship offerings. Since I regularly folllow these forums and reviews prior to leaving I was a little concerned about the ship and some of the issues raised. As in anything everyone is going to have different views and experiences of the same things so the following comments are my quick general observations The ship is very well kept up but not the new glitzy style some folks like.because of that there was not a large amount of shopping and the venues are smaller. There were 4 production shows all very well done again not the full broadway variety. We were fine with that and enjoyed them all. We were in mini suite d502 a club class mini. Beds were great room steward Ricky Did a wonderful job, the shower worked so we were happy.Just a note the pull out sofa was very uncomfortable to sit on so be warned it may not be great for sleeping. we used anytime club class dining and in my opinion it was great. We had the same staff for all meals, Jon,Arlene and frabrizio were as good a team as we have ever had on any trip. The food was very good, there was plenty and even though I am picky I managed to find something every night. we enjoyed this dining so much we never made it to a specialty dining room. Did not eat in the buffet either. we were very fortunate that captain Tuvo rejoined the ship in ba and took us around the horn. Anyone that has had the pleasure us sailing with him will tell you that because of his great personality and accessibility he is the best, we concur, he and his officers made this trip very memorable. Just an FYI he will be one of the 2 captains to take over duties on the new sky princess as prior reported just a small comment deforestation closing, sometimes people feel that an outstanding review means the reviewer is a cheerleader for the line. In my case I usually call it as I see it and do not hesitate to be very critical if nesessary. Perhaps on this trip all the stars aligned but we really had a pretty flawless experience overall Read Less
Sail Date February 2019
The outside of this ship is well designed. Not so the inside. First the good stuff. If you like to walk a ship's promenade deck, this one is very nice. It's wide and goes all the way around the ship if you climb a few stairs, ... Read More
The outside of this ship is well designed. Not so the inside. First the good stuff. If you like to walk a ship's promenade deck, this one is very nice. It's wide and goes all the way around the ship if you climb a few stairs, giving you great 360 views of the sea and sky. You can do the same on deck 16, also with a few stairs. The inside is different story. The design is flawed, mainly because of the way the spaces are chopped up, especially in the buffet area. Many activities occur in the atrium, but only about 100 people (out of 3000) can actually see what's going on. Deck six is chopped in a way that makes you go up, and then down a flight of stairs to the dining room. But the biggest fiasco is the poorly designed buffet. If you TRIED to design the most inconvenient buffet possible, you might not come close to this one. You just have to see for yourself. I have been on maybe 20 ships, and have never seen such a poor layout of food service and seating areas. We missed both seafood buffet and the big dessert buffet because it was held in the back portion of the buffet, and no info was posted or announced anywhere. It is a mystery to me that anyone would have ever approved such a poor design. One very positive thing that deserves mention is the sound levels of music and background noise on the ship. The crew and sound people seemed to be very professional and kept volumes at an appropriate level everywhere. In the theater, sound levels always seemed loud enough and without distortion. I mention this because many ships just don't pay attention to this and I have seen poor sound engineers ruin a perfectly good talented performance with distorted volume levels and background music. Read Less
Sail Date February 2019
We flew from LA to Buenos Aires 12 hours direct, arriving at airport 7:20 am, tired and long line at immigration (1.5 hours), Anticipating check-in around 11 am, lunch at noon, nap right after; but it did not turn out that way ... Read More
We flew from LA to Buenos Aires 12 hours direct, arriving at airport 7:20 am, tired and long line at immigration (1.5 hours), Anticipating check-in around 11 am, lunch at noon, nap right after; but it did not turn out that way Embarkation: Major delay by Princess arriving after 2 pm, check-in 5:30 pm. Main reason: few passengers without proper documents having issues with Argentina immigration, delay led to late queuing to the port. Princess staffs at the port did not offer water or snacks during the wait after repeated requests by passengers until 4:30 pm, poor communication among Princess Disembarkation was smooth in Los Angeles Ship (built in 2013) is nice with about 3500 passengers with all amenities Cabin is average compared to other cruise lines, flat TV mounted on the wall to save space, TV menu or guide is easy to navigate Dining: Prefer buffet because it takes up to 2 hours to sit to be served, more Asian food and couple of days with lavish sea food at buffet (lobster, oyster ....), fried noodle available daily. Issue with fruits: Banana often needs to be requested, qiwi was almost as hard as stone Entertainment: Love Princess Production Show even have seen from other ships, some guest performers were excellent, some were average, Princess singers are not up the par to perform as guest performers, sorry Service is very good Excursions: Good Best: Fortunate to see 3 kinds of penguins at Stanley, Falklands Islands, day before and after were not able to due to bad weather Bad: Only one tender dock at Punta Arenas, Chile and not informed by the ship captain, it took 45-90 minutes one way between ship & port, had we been told, some of us would not have gone ashore to ease tender traffic. Worst: Princess does not credit or compensate delay, mistake by Princess check-in process to allow passengers without proper document to get on the ship Advice: Weather was unpredictable in February-March, if you want to see penguins, make sure you book several shore excursions to see penguins as you may not dock at that port if weather is bad Overall rating: 6/10 (Embarkation problem and weather) Read Less
Sail Date February 2019
This was my 48th cruise and 19th on Princess, Buenos Aires to San Antonio. We flew from Phoenix via Atlanta to Buenos Aires and stayed 2 nights precruise at the Hilton. We toured the city and it was very hot and the traffic was awful. ... Read More
This was my 48th cruise and 19th on Princess, Buenos Aires to San Antonio. We flew from Phoenix via Atlanta to Buenos Aires and stayed 2 nights precruise at the Hilton. We toured the city and it was very hot and the traffic was awful. We relied on taxis which were very reasonable. The day of embarkation we received an email stating the ship would be delayed and not to show up before 4pm at the port. The traffic getting to the port was horrific as a container ship had arrived and there were tons of trucks. At the port there was standing room only and no air conditioning as the electricity went out. We waited with 900 people with no water and then had to take a bus to the ship. There were at least 4 stories as to why the ship was delayed. Luggage also had to be transported by bus to the ship. We stayed overnight in Buenos Aires but had no reason to get off the next day and face the obstacles of the port. Our cabin was a DB D332 pretty spacious and decent size balcony, very quiet, good location. There were many Elite passengers so laundry service was slow, we did our own wash one day. We had a bumpy cruise with high winds that made it impossible to go outside. We missed Puerto Madryn although we almost made it to the port but turned around not once but twice to pick up Chilean pilots. More bumpy cold weather but we made it to Port Stanley where we went to volunteer point to see the penguins, this was the best day despite a long drive. We had more cold and windy weather for 12 of 14 days that made it difficult to appreciate the ports we stopped at including Ushuaia, Puerto Montt and Chacabuco. These were tender ports so it was a trial to get on land. At the Captain's Party Captain Nash said he would not sign up for this itinerary again there were so many obstacles, ie, late to port, difficulty tendering not enough tender docks, poor sea conditions, missed ports. I would not recommend this itinerary except for seeing the penguins, very unimpressive and too many sea days which are a snooze. A lot of passengers seemed to use this cruise to get away from colder climates so they were content to sit and read and drink coffee or play cards all day. It was fairly easy to bring wine onboard at these ports, also the ship had some “bargain” wines you could get (I imagine because the wine list changed and they were liquidating some bottles?) Most cruisers were aboard for the 49 passage. We had a good meet and greet, well managed shore excursions with cruise critic people. The food was pretty good especially in the Horizon court. A lot of entertainment in the Piazza including dance and zumba. The production show Silk was a strange melange of pop music and a traditional theme. The shows required getting a seat 30 minutes prior. Debarkation at San Antonio was good as we had a Princess excursion that ended at the airport. We visited a nice winery and had a fair city tour. Read Less
Sail Date February 2019
We chose this 30 day cruise to see South and Central America. We embarked in Buenos Aires, sailed around South America, up the west coast to Los Angeles. We visited 7 countries in all. Embarkation was delayed 5 hours so the cruise did ... Read More
We chose this 30 day cruise to see South and Central America. We embarked in Buenos Aires, sailed around South America, up the west coast to Los Angeles. We visited 7 countries in all. Embarkation was delayed 5 hours so the cruise did not start out well. We then skipped our first port visit in Argentina due to high winds. The rest of the cruise happened as planned. The ship was nice and the staff was pleasant and helpful. The food was very good and well presented. There was always a large selection to chose from. We ate most dinners at anytime dining in the Symphony Dining Room. We ate breakfast and lunch in the buffets on deck 16. We did not participate in formal dinning. We enjoyed most of the entertainment in the Theater. They had a wide variety, but did repeat due to the cruise was divided into 3 segments. We did not participate in other activities. We used the fitness center. It was large and had new equipment, very pleasant. They offered many fitness classes as well, but did not participate in them. There were only 2 swimming pools and a wading pool. I would not consider this ship if you like to spend a lot of time by the pool. Also, due to the length of this cruise, the age group was mainly 60 plus. We had a balcony room which had adequate space. For this length of cruise, I'd recommend a min-suite. Our room was mid ship, close to the elevator on deck 12. Great location. The beds were comfortable but the pillows were too large and stiff for our liking. The sliding door to the balcony was difficult to open. We went on ship sponsored excursions in every port. We were disappointed by some of the excursions, mostly due to what we didn't see as expected. We felt some were overpriced for what we experienced. Machu Picchu itself was outstanding, but the first day was totally wasted on long lines at the airport and late transportation to Cusco. The hotel in the Sacred Valley was superb! It was the highlight of our cruise and highly recommend it for others. The tour was well paced, so was manageable for most seniors. Walking sticks were very helpful in navigating the steps. Disembarkation in Los Angeles went fairly smooth and quickly. We asked to be moved up to an earlier departure which helped expedite matters. Luggage was difficult to find in the terminal however. Overall the cruise was very enjoyable and pleasant. We would recommend this cruise for anyone looking to discover South America, but we would not repeat it again. Read Less
Sail Date February 2019
First ever cruise of more than a few days. Pluses- Well maintained ship Good pool areas, decent amount of sun beds Movies under the stars worked well. Good in house movies. Cabins reasonable size, clean and functional ... Read More
First ever cruise of more than a few days. Pluses- Well maintained ship Good pool areas, decent amount of sun beds Movies under the stars worked well. Good in house movies. Cabins reasonable size, clean and functional Great night club but no one ever used it. Good itinerary about from Puento Arenas (should be changed to ‘Pointless Area’) Efficient embarkation and disembarkation ‘Smash and grab’ buffet food reasonable though seating could be difficult. Fast room service Good laundry facility Great all you could eat pizza, burgers and ice cream Silver service breakfast generally better than Buffett British pub lunch excellent. Excellent destination expert lectures. Shops quite good and reasonable prices for a cruise ship. Minuses- Staff didn’t seem very happy (perhaps because the captain had no personality)! This cruise IS for older people, at 58/56 we were two of the youngest on board. Food in traditional dining hit and miss but service generally good. Piazza area small , layout of ship wasted through lots of corridors etc. Drinks package not available after second day of sailing(???), drinks too expensive otherwise. Excursions were an extortionate price DO NOT book them, lots of DIY options. Entertainment hit and miss, Fernando the chief entertainer was such a.....! Great comedian though. Not much of a fun atmosphere. Afternoon tea awful - service, effort, food choice, needs a revamp Photography and art selling annoying. Art was very amateurish, I mean really?? £5400 including flights from Uk (ocean view cabin) for 2 people is maximum you should pay. Remember the objective of Princess is to extract as many dollars as they can from the captive audience on board. If you want to throw your hard earned cash away that easily even if you can afford to, go ahead. Better to beat the accountants at their own game I think and still have the same experience. If your main objective is to taste South America in a hassle free way this cruise is fine. Read Less
Sail Date January 2019
Why this cruise: to see another side of the world and Machu Picchu with friends. The bad (as it will be shorter): old ship, limited local wine choices, some menu items disappearing quickly, obsolete disco bar in one of the top location ... Read More
Why this cruise: to see another side of the world and Machu Picchu with friends. The bad (as it will be shorter): old ship, limited local wine choices, some menu items disappearing quickly, obsolete disco bar in one of the top location of the ship, senior staff absent. The good: service staff was outstanding, creative and competent. Restaurant staff (Capri) were a lot of fun and Maitre D were outstanding. Cabin service staff were top notch and prove their efficiencies when needed (30 minutes turn around time to get my jacket pressed... my fault). The cruise itinerary met expectations. Port destinations offered were as good as what could be seen. The evening shows were quite good in general, while one was weak. The conferences were very interesting and informative as port destination recommendations (for walkers). Onboarding and outboarding was flawless (my only bad experience was with Budget Rent a Car... no fault of Princess cruise here. I will never rent a car with them again). We took the Machu Picchu land tour option. It was perfect from start to the end (guides, hotel, transfers, staff, destination, food). This tour is on the top end of all tours I have ever done. To keep it simple, if you want to visit South America with Princess, you must include the Machu Picchu tour on your way back. Read Less
Sail Date January 2019
We arrived in Buenos Aires 3 days before setting sail which gave us ample time to enjoy this fascinating city. We stayed in a very lovely little hotel in Palermo Soho. The location turned out to be quite a distance from the city centre, ... Read More
We arrived in Buenos Aires 3 days before setting sail which gave us ample time to enjoy this fascinating city. We stayed in a very lovely little hotel in Palermo Soho. The location turned out to be quite a distance from the city centre, but the inexpensive cost of taxis made the trip downtown less of an annoyance. Take some time to spend in Buenos Aires if you haven't been there before. It's multi faceted and interesting. On the day we embarked the ship, traffic from downtown to the pier was absolutely painful. We finally got there and were very quickly processed and boarded Star Princess in no time. Although the ship is by no means new, it has been kept in good repair and provides an attractive,elegent environment for the 14 day cruise. I am continually surprised by the nit picking that some reviewers use to criticize any minor issues that they encounter aboard ship. Their lives on land must be absolutely perfect. Our cabin, B621, inside, was tight but had ample storage space. The shower was a bit of a joke in size. The most amazing thing about our cabin and about all Princess cabins was the absolute luxury of the bed and bedding. Kudos to Princess!! Service aboard the Star was extremely good everywhere. We purchased the Coffee Card and bottled water prior to leaving home. Both good moves. We tried Sabattinis and the Crown Grill. Liked them both. Wonderful service in both. Food in the main dining room on the other 12 nights was good if not exceptional. But if you have 12 restaurant meals at home will you have 12 exceptional meals? It's the service in the main restaurant that makes a less stellar meal feel quite acceptable. And they were able to handle anytime dining quite efficiently with very little wait especially if you were prepared to share a table with others (we were). Activities during the day were sparse, but a big thank you to Princess for providing the equipment for duplicate bridge and a bigger thank you to the individuals who organized the games. 2.5 afternoon hours nicely spent. Evening entertainment was good. Enjoyed the commedian and singers. Almost forgot to praise the port speaker who was both very informative and extremely humerous. Played to a full house in the Princess theatre each time he spoke. Ports great and varried. When in Puerto Mott, go to Puerto Veras. You might think this lakeside town is in Switzerland. Ended up in San Antonio and took the public bus to downtown to Santiago. Comfortable and cost effective. Did not take any ship tours. Absolutely loved Santiago. Spend some time in this glamerous safe city. Read Less
Sail Date January 2019
This is our second cruise on the Star Princess - 14 years apart. Cabins need refurbishing. The couch in our mini-suite would be a rummage sale reject. The balcony handrails need revarnishing. The ship in general has been spruced up in ... Read More
This is our second cruise on the Star Princess - 14 years apart. Cabins need refurbishing. The couch in our mini-suite would be a rummage sale reject. The balcony handrails need revarnishing. The ship in general has been spruced up in areas but overhaul is more needed. For example in public areas “under maintenance” signs were common. Steam room not operational often. Didn’t feel entertainment staff was as visible as it could be. Food is typical Princess fare and if u have been on as many Princess cruises as we have, you can practically recite the menus. Of course dining staff and cabin stewards were top notch. Itinerary was awesome. Each port - different and scenery incredible. We were blessed with good seas and weather, even made it to the windy Falkland Islands. Private tours we booked through Cruise Critic roll call were great- so much more comprehensive and reasonable, usual by half, of Princess excursions. Read Less
Sail Date January 2019
we chose to repeat an Antarctica/South America cruise that we had been on last year [with another cruise line], to see & do things we had missed. because of flight delay [not ships fault] we lost first day of trip. then ... Read More
we chose to repeat an Antarctica/South America cruise that we had been on last year [with another cruise line], to see & do things we had missed. because of flight delay [not ships fault] we lost first day of trip. then Stanley/Falkland was cancelled [same as last year] because of weather. that was two years in a row. so some of the 'wildlife' we were seeking was missed. ship was fine, cabin was also, dining continues to be a problem on Princess=if you are gluten free. one has to contact a maitre 'd to inform them of such-then one comes to your dining table each evening to pre-order the following days meal=awkward. the buffet is not labeled gluten free for most of the available foods [very few are]. again they request you contact a maitre 'd & then he would walk you around, or explain what was available [one feels like a child doing this]. entertainment was never Princess's strong suite-and remains so. our cabin & dining service was first rate=we were very well taken care of. shore excursions were not up to par, for any of the ports. only one we really enjoyed was the penguin rookery @ punta tombo=finally got to see penguins [lots]! most of the other excursions [both Princess's & others] were not really worth while. Princess's last day was supposed to be a 10hr tour to see Valparaiso, Vina del Mar, Faulk Museum & lunch in Olmue; with pick-up @ pier & drop off @ airport. were supposed to be ~35 people=we had almost 50-made life very difficult-bus couldn't park-so we saw little. lunch in Olmue was buffet [I was supposed to get gluten free meal=ps got sick on way home=meal not gluten free]. montevideo pick something you would like to see & don't take city tour. tierra del fuego national park is just sight seeing-our tour put 25 people out because 2 booked a train ride-so we had 2 30-45 minute hikes [which weren't scheduled] & a 4 hr tour became a 6hr tour. would we go again to South America? possibly but not on this itinerary & would think twice about taking Princess. we have been cruising for over 25 years-have taken over 50 cruises [17 with Princess] so I think we have some idea of what to expect & what not to. Read Less
Sail Date January 2019
We had not travelled on Princess Line since our Alaska cruise in 2011. We chose this cruise because of the timing and the itinerary. We found the room exceedingly small, especially the bathroom...smaller than any other ship we have ... Read More
We had not travelled on Princess Line since our Alaska cruise in 2011. We chose this cruise because of the timing and the itinerary. We found the room exceedingly small, especially the bathroom...smaller than any other ship we have travelled on. The balcony was spacious but of course on this cruise got used less because of the cooler weather. The staff in general was attentive but not really engaging especially the officers. Highlites we our room attendant and our dining room staff. The tender process was tedious and quite cumbersome. Especially with all the early morning tours and mass exodus. Long lines to get back to the ship at every tender port. Entertainment was quite good especially the comedian who kept us in stitches. Ports were interesting with many opportunities and varied excursions. Ship was clean and fairly well maintained although somewhat difficult to navigate with washrooms hard to find at times. The buffet was just ok and we found the dining room selections hit and miss. Read Less
Sail Date January 2019
First, we were not tortured nor were we mis-treated but this cruise to South America was errr......just ok. The itinerary was fantastic but the onboard experience and the ship were just.... meh. We are Elite so boarding was fast and ... Read More
First, we were not tortured nor were we mis-treated but this cruise to South America was errr......just ok. The itinerary was fantastic but the onboard experience and the ship were just.... meh. We are Elite so boarding was fast and easy. We had made our own arrangements at the ARC Hotel in the Recolleta and it was very nice and conveniently located . First day was in port in Buenos Aires and we took an excursion to an Estancia and it was very nice. We sailed and awoke the next morning in beautiful Uruguay. We missed two ports on the itinerary due to winds and weather - Falkland Islands and Punta Arenas (the closed disembarcation at 11:00 am due to very high winds. We were so glad we had planned an afternoon excursion and thus had a sleep in. We are so glad we did not go ashore as the return tender trip, as related by those whom made the trip, was awful and everyone got sick. All of the ports were worthwhile, beautiful and relatively unspoiled. My favorite was Porto Montt, Chile - we will be going back. The glacier cruise by was incredible and the sail through the channel along side multiple glaciers was unbelievably beautiful. The ship is tired and showing signs of age although spotless. The food in the MDR was ok but was more along the line of food service vs. fine dining. Our MDR staff (fixed seating) was not good - they were distracted and the waiter and asst. waiter did not work well together or communicate effectively. Our waiter was distracted most nights and only attempted to make a connection the 3rd from last night - too late. Sabatini's was excellent, everything else was frankly mediocre. The menu has been drastically reduced and there were evenings where nothing really looked very interesting. Weather was not condusive to outdoor activities; however, we had one day at the beginning of the trip in the Sanctuary and it was wonderful. Room steward was personable and efficient. Front desk staff was horrible. The young man staffing the Elite/Suite line on the first day was snarky, condescending, and rude. The rest were barely competent. Mostly staff was proficient but not particularly friendly or engaging. Entertainment was poor and amateurish with the exception of guest vocalists - they were great! We are fans of Princess as a rule, while the itinerary made the trip worthwhile the cruise experience was disappointing. Read Less
Sail Date January 2019
This cruise was quite ordinary. Nothing seriously wrong but nothing exceptional either. "Dining" was more like a "feeding" and entertainment was not what Princess used to provide. We have recently experienced other ... Read More
This cruise was quite ordinary. Nothing seriously wrong but nothing exceptional either. "Dining" was more like a "feeding" and entertainment was not what Princess used to provide. We have recently experienced other cruise companies who are making great strides in "raising the bar" and Princess has not kept up with it's compettion. The benefits in the loyalty program are exceptional and that alone is worthy of our future cruise considerations. The itinerary had to be altered due to weather and sea conditions but Princess handled that very well. The two weeks were simply average and nothing to imprint in my memories. Regrettably, what will imprint is the surly impressions from the front desk staff. Not everyone is an experienced traveller and greater sensitivity needs to be implemented in the customer service training of these individuals. Much of the cruise was all about people doing their job but with little finesse or customer appreciation. Princess is a good product. Just GOOD...nothing more, nothing less. There is room for improvement. Read Less
Sail Date January 2019
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