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Sail Date: February 2018
The waiters are rude in that they ignore you or at best say "yes"?? How about they hire wait staff who understand the language enough to have a conversation. You feel like you are talking to robots. Our rooms were clean (but not ... Read More
The waiters are rude in that they ignore you or at best say "yes"?? How about they hire wait staff who understand the language enough to have a conversation. You feel like you are talking to robots. Our rooms were clean (but not to the standard of Royal Caribbean) and the beds were so comfy (better than Royal Caribbean). Entertainment was so so, not bad but not A grade. Food was good, not great. Lots and lots of older people so no loud music at all will be tolerated lol. Pretty boring really no activities for kids other than kids room. Most bars are closed until 3pm and no real entertainment, an Irish singer (love Ireland but can only hear so many Irish tunes). A piano man again so so and a duo playing violin and a Caribbean band that's it guys. They have shuttleboard but couldn't find the rules. It was nice but the staff made it a very disappointing cruise with their lack of warmth. PRincess need to check who they are hiring. We missed all ports due to bad weather but that didn't bother me. The captain made the right decision and kept us safe. I would have had a lovely time if not for the coldness of most of the staff. I hate to complain but Couldn't stand how they were. Read Less
Sail Date: February 2018
My wife and I wanted to see Cairns Australia and travel on the Kuranda railway. We selected this cruise for this purpose, but unfortunately the ship could not dock in Cairns because of high winds. This also applied to other ports on this ... Read More
My wife and I wanted to see Cairns Australia and travel on the Kuranda railway. We selected this cruise for this purpose, but unfortunately the ship could not dock in Cairns because of high winds. This also applied to other ports on this cruise, except for Airlie Beach. Apart from this disappointment the actual cruising was great. I must also mention that it had been my policy, not to cruise with other Australians. It is difficult to put this diplomatically, but I went against this policy for the efficiency of embarking in Brisbane, not far from our home, where we could drive to the port and park nearby. To say we were soon disappointed and embarrassed with our fellow Australians (and some New Zealanders) is an understatement. The "bogans" as we call them here were everywhere. The wandering of the ship with beer bottle in hand by poorly attired men (and some women too) was repulsive. I better leave it at that, but I could go on a lot further. Needless to say, I will re-instate my previous policy from now on. The dining room (Traviata Dining Room) staff were outstanding. It was an absolute pleasure meeting them and to be served by them. The dishes we tried each night were superb, if a little low on volume. I cannot see Americans accepting the low portion sizes. The usual problem with finding a table in the Horizon Court was in evidence on this ship also. It seems to be a universal problem. I do not like being forced to eat food at a table with people I do not know. I was expecting The Sea Princess to look a little dated after reading feedback from other people. I know it has been refreshed lately, but I found its condition to be superb. Apart from previously mentioned disappointments I enjoyed this cruise for what it was. Read Less
1 Helpful Vote
Sail Date: January 2018
To see New Zealand again on a third attempt to see Milford Sound and Auckland - plus catch up with friends in Wellington. One out of three happened! Tender service long and slow - long waits to disembark at ports and to get back on ... Read More
To see New Zealand again on a third attempt to see Milford Sound and Auckland - plus catch up with friends in Wellington. One out of three happened! Tender service long and slow - long waits to disembark at ports and to get back on again, standing in rain and sun with no protection. Overcharging for drinks - limited day time activities, when at sea for more days than expected. Acceptable to not be able to enter Milford Sound with weather condition for safety reasons, but hey provide more things to do, lots of miserable and moaning faces. Auckland was also missed dearly for a lot of people unaware they could not catch up with family, due to technical difficulties (hey, can they not sort that out with 6 weeks prior to departure?) Most staff were lovely - a few very inexperienced and it reflected more as the cruise passed. Not as much entertainment as on previous cruises and as usual the slowest internet, that made even more people grumpier! A lot of money to pay to feel we couldn't wait to get home :( Read Less
Sail Date: January 2018
We did the 13 night ex Melbourne to NZ but only finished up with 5 ports as Auckland was cancelled a month prior to sailing (officially due to lack of full engine power). A small $150/person on board credit as compensation was given but ... Read More
We did the 13 night ex Melbourne to NZ but only finished up with 5 ports as Auckland was cancelled a month prior to sailing (officially due to lack of full engine power). A small $150/person on board credit as compensation was given but obviously most passengers were not pleased and rumours ran amok about the 'real' issue. The other itinerary adjustment was due to bad weather with the Fiordland cruising abandoned. Again gps tracking showed the change in direction 24 hours before an announcement and this upset many people. I am no sea captain but as much as the Milford Sound entrance is narrow and shallow this is not the case with Doubtful and Dusty Sounds so maybe the captain is not that confident or mindful of the dollar savings by not venturing that way. Also on the way back from NZ the ship cruised so leisurely that one person joked a person had jumped overboard for a swim but after 1 hour had to wait for the ship to catch up. Now about the ship. Yes it is going into dry dock late March/early April after this Australian/NZ season so with the above engine issues it is not looking good for passengers travelling over next few weeks. Definitely a senior age age passenger list with a huge percentage from Melbourne and Victoria (ex Melbourne and return the single biggest drawcard, but true anywhere in the world) and a very very small sprinkling of international people. Staff are always polite and helpful. Dining room service and food is very good. Speciality dining rooms are exceptional value at $29/person with superb food and service. Many people look at the extra cost rather than view it as an experience. The Horizon Court buffet is acceptable but disappointed for lunch with many tired food choices and tired looking food towards the end of the cruise. This is well below average especially as NZ has excellent food but they seem to get nearly all of the food from Australia. Entertainment is OK without being anything special ie some good some not. Activities for the additional sea days were very poor with no additional effort or thinking put in hence people attended a couple main choices and everything else was bare. A couple of the activities staff are below standard. A big major NEGATIVE - smoking is allowed in two sections of the ship - one at the rear in a non thoroughfare next to a small pool (fine & OK) and one on promenade deck, the only around the ship circuit, where thousands of laps are done by walkers, many having some nasty comments to and from the smokers. Simply not good enough in 2018 - other lines changed policy a decade ago and avoid this! Ship management toe the HO line of we will note the comments - but nothing is done. If you are adverse to cigarette smoke (there are many more than the occasional smoker on promenade) then check out the details before deciding which ship to sail with. Almost forgot, embarkation - there was no check that your cabin number matched with the suggested boarding time, so many people turned up early well before the schedule obviously with their excitement or ensuring they got lunch on board. Sum- satisfactory cruise with lost opportunities for it to have been even better. Yes we will travel with Princess again (this was cruise 4 with them) but do more research beforehand. Read Less
1 Helpful Vote
Sail Date: January 2018
I don’t know why I picked this one should have picked another one, ship looked run down toilets kept blocking food in the horizon court was poor quality more aimed towards the Asian market, prior dining room times and seating ... Read More
I don’t know why I picked this one should have picked another one, ship looked run down toilets kept blocking food in the horizon court was poor quality more aimed towards the Asian market, prior dining room times and seating arrangement changed to anytime dining,I get the impression princess didn’t care about the passengers on this cruise bathroom in the public areas paper towel runs out and they put a box of tissues in to use to. Dry your hands entertainment average in the lounges and bars atmosphere was flat, Promenade was always beening closed, have a lot more to say but read the survey I filled in selling poor quality power adaptors that didn’t work no speciality restaurant like Curtis stones SHARE , or sterling steak house , so that just lets me know princess have a lack of communication unless it’s plus for them, I now refer to the golden princess as the goldenPig Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise because it went everywhere we've always wanted to visit in New Zealand. It was also a celebration of a milestone birthday for me, so we chose a 2-day bus shore excursion from Milford Sound to Dunedin, staying overnight ... Read More
We chose this cruise because it went everywhere we've always wanted to visit in New Zealand. It was also a celebration of a milestone birthday for me, so we chose a 2-day bus shore excursion from Milford Sound to Dunedin, staying overnight on land and rejoining the ship in Dunedin. We were also looking forward to visiting family in Auckland & seeing the magical Fiordland. Well, we got the feeling that this cruise was doomed from the start. Firstly, a month before our sail date we were told that Auckland was cancelled due to a faulty engine. Not a good omen we thought. We tried to reschedule to a later trip but were refused. We got a measly $150 onboard credit each as compensation. We sadly told our Kiwi family that the much-anticipated Auckland visit was off. We boarded the ship thinking that we'd try to enjoy the cruise nevertheless. Imagine our desolation when we were told that Fiordland had also been cancelled due to bad weather! We couldn't help but wonder if the engine problem also had something to do with the cancellation. For us the blow was doubly devastating as it meant the end of our special birthday overland excursion also. Trying to make the best of it we tried to book another excursion in Dunedin, but couldn't as all were booked out. My birthday was spent in drizzling Dunedin with nothing much to do. Oh well, c'est la vie! Our stateroom was okay, but it had no bright light for bedtime reading. After all, that's about the only activity available to us during the interminable day after day at sea due to the cancellation of Fiordland. The carpet had seen better days, and the balcony sliding door was almost impossible to open as it would stick. Having sailed on this ship before, we were disappointed with the quality & presentation of the food & the unimaginative menu. It was essentially pub fare. The standard had deteriorated greatly since our previous trip 15 months ago. The wait staff were the best part of the cruise, although there seemed to be some tensions between staff in the Traditional Dining Room. We changed to Anytime Dining in another restaurant where staff were more pleasant & provided excellent service. The onboard entertainment was equally sub-standard compared to our previous cruise. After a couple of shows we decided to stay in our rooms & try to read or watch television. The TV offerings were dismal, with few choices & little range of films on offer. We were quite literally bored out of our minds most of the time spent on board. The shore excursions we did do were excellent, and the shore staff knowledgeable and interesting. However, overall we felt hugely disappointed, and were left with a feeling that the crew didn't really care about their passengers and didn't bother to explain the cancellations and port tender delays satisfactorily. We weren't alone in feeling cheated and disillusioned as many of our fellow passengers expressed similar sentiments. In our opinion Princess Cruises are over-priced, falsely advertised and thoroughly disappointing. Spend your cruise dollars elsewhere! Read Less
Sail Date: January 2018
First time on the Golden Princess cruising to New Zealand from Melbourne. As we took an overnight flight from Perth we arrived very early spending a number of hours at Tullamarine to burn some time before sky bus and tram to station Pier. ... Read More
First time on the Golden Princess cruising to New Zealand from Melbourne. As we took an overnight flight from Perth we arrived very early spending a number of hours at Tullamarine to burn some time before sky bus and tram to station Pier. many were disappointed that there is nowhere to wait under cover at all, not like other ports so be prepared if it's hot or raining. We were let into the port facilities at about 11.30 AM and soon after boarded. Ship interiors were as good as we have seen as far as cabin, restaurants and public areas go. Exterior is a bit worn, many of the spa pools were out of action for the entire cruise. Had issues with our cabin toilet as well taking up to 15 minutes to flush some mornings but it was repaired about 10 days into the cruise. Staff were fantastic as usual, great cabin steward, waiters etc. As we are platinum members we were treated to special afternoon nibblies in Skywalkers nightclub every day. Must say there seems to be a little more economizing every time we cruise. No more happy hour sessions at all. We had a cyclone travel through New Zealand on the way so Fiordland was cancelled. We received $25 each port tax credited to our accounts as recompense. This was after we received $150 each pre cruise as Auckland was also cancelled. Entertainment was the same old performers we have seen up to three times in a row on Princess so if you are a regular be prepared for a repeat. Unfortunately despite the new hand washing and sanitizing before meals and being very careful my wife picked up a cough which has descended into a chest then kidney infection since returning home. Overall we enjoyed ourselves dancing the night away most nights. We shall return. Read Less
Sail Date: January 2018
After a two week holiday in New Zealand for mum, dad and three children, I had planned to take mum and the kids on a short voyage back to Sydney on the Sun Princess. I have been on a few cruises but mum and the kids had never sailed on a ... Read More
After a two week holiday in New Zealand for mum, dad and three children, I had planned to take mum and the kids on a short voyage back to Sydney on the Sun Princess. I have been on a few cruises but mum and the kids had never sailed on a cruise before. I thought that a four day voyage would give them a sample and perhaps if they liked it, we would be able to take a cruising holiday in the future. Unfortunately, as we were ascending the ramp in Auckland our noses were assaulted by an awful smell like that of sewage, such as that from a septic tank. I said that we should hurry up and get on the ship to escape it. But guess what; the smell was coming from the ship, not the ramp. Some parts of the ship were free of the smell. Our rooms were on Baja deck and my son and I were in a cabin which was only a short distance from my other half and my two daughters and our cabin was free of the smell. Unfortunately, the mini suite occupied by the girls was affected very strongly. My daughters disliked it but were not sick. The missus though, felt quite ill for most of the journey and threw up several times. She could not eat for most of the time so missed out on the delicious meals that the rest of us were able to enjoy. We complained to the sympathetic cabin steward who told us that many other people were also suffering from the stench and that the crew were attempting to fix the problem. He suggested that we leave the windows open, but it was too hot and humid for that. The promenade deck forward on the starboard side was also badly affected by smell and though also terrible, it was slightly different, although it still smelled like sewage. This made it unpleasant to use the deck to walk around for some excercise. Just about everything else about the voyage was good. For the first couple of days we dined in the Marquis restaurant, but we soon decided that the buffet was much better and didn't return to the restaurant. There was a greater variety of food to be had in the buffet and it was excellent. Also the smell was not evident in the buffet though it was in the dining room, though not to such an extent as in the mini suite. There was a very good variety of movies and entertainment both on the big screen or on the tv in the privacy of the cabins. The swimming pools were just the right temperature for us and were never crowded so we spent quite a bit of time in them. Everything was as good as it could be apart from the smell. Now it looks as if we will not be taking another cruise. The kids and I said that we would like to, but the missus does not want to risk that, and I would not put her through such an ordeal again so I guess that's the end of that. Read Less
2 Helpful Votes
Sail Date: January 2018
We have sailed with Princess on 8 occasions which has included 1 previous trip on this ship so we knew what to expect about its age and condition. However in my opinion it is time to completely refurb or retire this ship as it is really ... Read More
We have sailed with Princess on 8 occasions which has included 1 previous trip on this ship so we knew what to expect about its age and condition. However in my opinion it is time to completely refurb or retire this ship as it is really getting too shabby and the constant sewage smell on the promenande deck makes it really unpleasant, The food quality is OK in the main dining rooms but appalling in the buffet - cold, drab and 'boring' food - no theme nights on our trip at all. Steak restaurant well worth the cover charge with great staff. At the main dining room our table for two request was met with a nightly 'eye roll' and grimace from the lady at the front desk - even when we made it clear we didnt mind waiting for a table it was the same response. If they dont want to accomodate this then they shouldnt offer it. The Happy Hour became a free for all with other guests carrying off baskets full of bottles and then drinking to oblivion on the promenade deck - who would have thought building beer bottle towers would have been a good idea on a moving ship ! Sun lounger hoggers abounded with no action taken and therefore it was difficult to get a good spot in the shade. Cabin was fine and as expected for an inside cabin and the cabin steward an absolute hero. There were some great passengers to chat with which always make for an enjoyable cruise but i'm not sure we will come back to Princess - giving Celebrity a go next time ! Read Less
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