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1,364 Princess Australia & New Zealand Cruise Reviews

Excellent trip all went well emergency entertainer added in Fremantle was a nice surprise. All fill in Acts were very good as were the large showtime shows in the Theatre. The waiters in the Marquis Restaurant & Horiizon Court ... Read More
Excellent trip all went well emergency entertainer added in Fremantle was a nice surprise. All fill in Acts were very good as were the large showtime shows in the Theatre. The waiters in the Marquis Restaurant & Horiizon Court buffet were attentive, helpful & friendly. The cabin staff also very good, kept the cabin very clean and stocked with fresh towels. The cabin had plenty of coat hangers and a soft bed. The cruise staff were continuously cleaning, giving us a sense of safety. The wash tubs at the buffet were very efficient to keep guests safe as possible from the Corona virus it being so easily passed to everyone at this time. We visited Albany, Port Lincoln, Adelaide & Kangaroo Island,but our voyage finished there due to Burnie in Tasmania and Melbourne closing their ports to cruise ships,due to the virus. Princess has offered a geneorus refund with two refund choices for our loss Worth another cruise ASAP Read Less
Sail Date March 2020
I am really impressed with the way the Captain and crew of the Golden Princess responded to constantly-changing circumstances while we were on our New Zealand cruise. Our captain kept us up-to-date as much as he could with regular, ... Read More
I am really impressed with the way the Captain and crew of the Golden Princess responded to constantly-changing circumstances while we were on our New Zealand cruise. Our captain kept us up-to-date as much as he could with regular, friendly, well-explained announcements whenever new news or regulations came in. Although plans seemed to change daily, the focus was always on the well-being, comfort and enjoyment of the passengers. It must have been difficult for the crew because they had even less certainty about their destiny than the passengers, but they were amazing. They responded to ever-changing circumstances. For example, when we anchored at Akaroa, and eventually found out that we couldn’t disembark, they put on a splendid 3-course lunch at a moment’s notice. Their workload would have increased significantly without passengers disembarking but they continued to provide excellent service with smiles on their faces and did everything they could to ensure guests were taken care of. Victor, our cruise director, responded by adding extra activities throughout the ship to keep the entertainment up. I was surprised at how quickly daily activities sheets and other important information was revised, printed and delivered to our rooms. Although the cruise didn’t go as planned, I had an excellent time and don’t regret going, even though I am in self-isolation now. I cannot fault the way the Captain and staff responded to this difficult situation, and I would definitely go on a Princess Cruise again if I get the opportunity. Read Less
Sail Date March 2020
We cannot praise the Captain and staff of the Golden Princess enough! We have just returned from a 13 day cruise to New Zealand that was cut short by 4 days because of the current global crisis. During this uncertain time we were kept up ... Read More
We cannot praise the Captain and staff of the Golden Princess enough! We have just returned from a 13 day cruise to New Zealand that was cut short by 4 days because of the current global crisis. During this uncertain time we were kept up to date at all times as the situation developed and were treated with the utmost respect. The food onboard was incredible and nothing was too much trouble for our waiters Edzel and Michaell in the dining room. There were many varied activities to choose from and we had lots of laughs participating. The staff were fastidious with hygiene, regularly wiping surfaces after use. Although we were disappointed that we only set foot on land for 1 day due to port restrictions we still had a very relaxing holiday on this lovely ship. A big thank you from my husband and I. We will definitely sail with Princess again sometime in the future. Read Less
Sail Date March 2020
2 nights 3 days to Sydney, we got to the terminal at the correct time to find every one else had the same time ,so 45 mins doing the bag line shuffle , we climbed on board as so many Brisbane folks also did , there where the normal bars, ... Read More
2 nights 3 days to Sydney, we got to the terminal at the correct time to find every one else had the same time ,so 45 mins doing the bag line shuffle , we climbed on board as so many Brisbane folks also did , there where the normal bars, entertainment ,shops we choose a widow cabin as not worth a balcony for the short time trip , the first night was the band on deck ,as we left port ,then they had the bands playing after the evening meal ,in the bars , the entertainment was the comedy show , which was very funny , thes day at sea was a bit slower as the activitys where less then we thought but there where movies on the TV to which we watched , as the evening came we then watched the on deck movie ,we have 2000 people on board yet i counted 10 people watching this movie , for us more room , on arrival in Sydney we waited till the breaky line was slow around 8 am , by this time the line had less then 5 people simply walked in loaded plate and off to the seat , finally finished we simply headed to the gang way and left as our bags where carry on ,so easy , then off the gangway and into the heart of Sydney Read Less
Sail Date March 2020
Hi all My wife and son and myself choose this cruise as it left from Melbourne our home city easier we thought. We found the ship to be leaking and the age group on boat old honestly if you didn't have a walking frame or ... Read More
Hi all My wife and son and myself choose this cruise as it left from Melbourne our home city easier we thought. We found the ship to be leaking and the age group on boat old honestly if you didn't have a walking frame or walking stick or even a ride on bike you felt out of place no offense to anyone just not our thing. As this was the age demagraffic the activities on board suited them it was boring. There where only a few shows on board that suited us and they where not on frequent enough. Now for the rooms we had a stateroom with balcony deck 11 all l can say it is tiny for what you pay we had to upgrade to suite which cost 2500 more really good start to our holiday which we planned 16 months prior. Hard not to update as there was 3 people our son is 22 very disappointing for him he paid his own way and had a single small bed that come out of the roof. This put our finances under pressure from day one. Tour's where call off and expensive for what you get l recommend to anyone don't book before you go book off the boat on shore you will save heaps. Food in the buffet was average. Pizza terrible. Achocol drinks expensive and not even a happy hour and they push the doubles . The shopping on board average just want to push jewellery and art who cares oh yes old people do boring. It's not all bad though the staff are awesome friendly and helpful. The restaurant food was awesome also the staff in there where incredible. The upgraded room was clean and well serviced. I've been on a few cruise ships before but this one has put me off I will not cruise for a long time again and l will be passing this on too my family and friends. Very disappointed Read Less
Sail Date February 2020
This is our fourth cruise and our first trip with Princess cruises. We are both in our early 60's but found that the average cruiser was much older with very few young people and families on board. We make friends very easily, yet ... Read More
This is our fourth cruise and our first trip with Princess cruises. We are both in our early 60's but found that the average cruiser was much older with very few young people and families on board. We make friends very easily, yet found it difficult this cruise, I'm sorry to say. I would not recommend Princes cruises if your under 65 as everything on board is catered for an older crowd, from entertainment to product availability in the stores. Day activities were limited to trivia and bingo, and nightlife seemed to stop at 11pm, so it became boring to say the least. Even the deck chairs were not laid out before 10 am and gathered before dark. The food court was good and never closed which was convenient, there was also free pizza, burgers and ice cream at the centre pool. I know being in your early 60's is not young, but I'm sorry to say that this cruise compared to others we have been on was a snooze- fest! Read Less
Sail Date February 2020
We booked this cruise on the Golden Princess for our Golden wedding anniversary. We had to pay an extra $630 above the advertised price in the Herald Sun. When moving into our cabin (Stateroom is a joke) we found it contained two bunks ... Read More
We booked this cruise on the Golden Princess for our Golden wedding anniversary. We had to pay an extra $630 above the advertised price in the Herald Sun. When moving into our cabin (Stateroom is a joke) we found it contained two bunks folded against the walls above the double bed. This made it very hard to try and get around the bed to get into it. Fortunately our very helpful cabin steward suggested splitting the bed into two singles. This had to do. When moving in and using the drawers some of them would fall open as well as not closing properly through jamming. The desk timber was not in good condition and the whole cabin had the air of general neglect. The Horizon Court is a good place to eat but mostly the cooked food was tepid or cold. This is common on all the Princess cruises we have sailed. The ship however is a good one to cruise on. She is fairly stable and for her age, still tight. We did enjoy the cruising but it was soured by the above issues particularly the unfair price gouge. Read Less
Sail Date February 2020
The cruise itinerary was possibly the worst I have been on. (Seventh to this area). Due to the Corona virus the island of Mare was taken off the agenda. I would much prefer visits to the smaller islands where beaches and the availability ... Read More
The cruise itinerary was possibly the worst I have been on. (Seventh to this area). Due to the Corona virus the island of Mare was taken off the agenda. I would much prefer visits to the smaller islands where beaches and the availability to swim in the clear waters. However knew what to expect when I booked the cruise. Rain and bad weather caused the cancellation of tours on Noumea, but that is something the cruise line has no control over. The ship itself is showing its age and is in need of refurbishment which will happen later this year when P & O take over ownership. Entertainment was of the normal high standard, but the timing of some events clashed slightly and did not allow for shows and dinner. Most staff were of trhe normal high standard and were very helpful. All in all a pleasant cruise but in then end probably too many sea days. Read Less
Sail Date February 2020
This was the cruise of our dreams....and New Zealand didn't let us down. Sadly there was much to disappoint on board. We found organisation often chaotic specially on days we had to tender. You had to queue for tickets to join ... Read More
This was the cruise of our dreams....and New Zealand didn't let us down. Sadly there was much to disappoint on board. We found organisation often chaotic specially on days we had to tender. You had to queue for tickets to join then queue to get off and it took an absolute age. Another occasion we had to queue for a ticket just to join the queue to get off the ship to get on a shuttle bus. We found some of the ship's announcements inaudible due to thick accents, god knows how we would hear in an emergency. Worst was the food services... Often in the buffet no tables, when you found one no knives or forks, then no plates, no teabags....endless. In the main diving room, our waiters constantly brought wrong meals to people until it became a joke. I think they were over worked tbh but it wasn't much fun keep sending food back. There was no bonhomie at all. Entertainment was mixed, didn't fancy ukele player, pianist or violinist, the magician and comic were excellent and apart from one show the ship's' dancers were really class. They did have one weird show about a dream. Very odd. Our balcony cabin was good and our steward Arnold was top class. Worth noting people who bought the cruise in Oz didn't pay gratuities, if you booked in UK they added them automatically. It was often hard finding waiters to serve you drinks in bars, prices were around 4.5 pounds for a small bottle or 6pounds for a pint, cocktails around 8 pounds. overall it was ok but wouldn't do princess again. Read Less
Sail Date February 2020
My first experience with Princess and I have to say on this size ship it will probably be my last. The ship itself was fine, although the elevators were always crammed with people and mobility scooters etc. which made getting from the ... Read More
My first experience with Princess and I have to say on this size ship it will probably be my last. The ship itself was fine, although the elevators were always crammed with people and mobility scooters etc. which made getting from the lower decks to the Horizon buffet on level 15 tedious and frustrating. The cabin was well fitted out and comfortable. The beds were probably the highlight, so comfortable. The balcony area on our level 9 (Dolphin) deck was ok, but because of the design of the ship, those above you had a direct view of the balcony which gave an uneasy feeling when you were out there that prying eyes were always watching. Other than that the new sensor lights mounted to the bottom of the bedside tables were annoying coming on in the middle of the night if a blanket or sheet moved in front of the sensor. The same for the sensor light near the closet/bathroom area which turned a dark cabin into a broadway production in the middle of the night if someone used the bathroom. We chose to use the dining room where a dedicated seat was always available rather than fight for a table in the buffet dining areas where groups would congregate and reserve/hold tables for friends to not only eat but to play cards and games denying those who wanted to eat somewhere to sit. The buffet capacity to properly provide seating spaces for the 3,500 odd passengers onboard is inadequate in my opinion. The service from the waiters was good and of a consistent nature. But to watch people constantly flouting the clean your hands before you enter policy in the buffet area in these days of corona was mind boggling. The food in the dining room was of an excellent quality, but choices of meals if you might not like some of the items listed was limited. The buffet food was again good although certain items ran out and were not renewed. Attended the Princess theatre on most nights and can only comment that the newly formed Irish group 'Emerald Tide' were probably the best act I have ever seen on any cruise, they were superb and received standing ovations. They should be a name that others, not only those on a Princess cruises will hear about in the future..Magnificent instrumentalists, singers (Giselle, what a voice) and dancer. An Australian violinist Patrick Roberts was also fantastic, his adaptions of classic songs with his violin was something to believe. The service from all the staff and crew onboard was great and courteous, not one crew member would pass you without saying hello or stopping to talk. The ports visited, Bay of Islands tour to the hole in the rock was great, a self conducted tour of Tauranga and Mount Maunganui was a surprise, if I can say one thing, don't worry about a self guided tour of Tauranga, spend your time in Mount Maungani it's far better than the bigger town. Opted for our own thing in Auckland having visited before. Napier the same, Wellington again the same. Akoroa/Christchurch we were shuttled 1.5 hrs from Akoroa to Christchurch and 1.5 hrs back again which does not leave a whole lot of time to see much of Christchurch and virtually nothing of Akoroa, Port Chalmers/ Dunedin, this was probably my favourite port, Dunedin surprised me, it was the best port for shopping or finding items than any of the other ports, yes it was freezing compared to the other ports but it was great, the last leg of the cruise before leaving NZ waters was The Fiordlands and Milford Sound which fortunately the ship was able to pass through, unbelievable scenery and photo opportunities galore. My final comment would be for all excursions whether you did a booked excursion or did it yourself is that not enough time is provided in port to really get a good look around and that is for all ports visited. Would I do it again? probably but on a smaller ship, large amounts of pasengers brings with it arrogance, nasty behaviour and rudeness, not from the crew, from the passengers. This is something I have never encountered on smaller ships. Read Less
Sail Date February 2020
Our 7th princess cruise and we felt the food quality is in a downward spiral in terms of flavor, quality and choice. We love Princess but might have to try some different lines and are open to recommendations? Coffee on board was terrible ... Read More
Our 7th princess cruise and we felt the food quality is in a downward spiral in terms of flavor, quality and choice. We love Princess but might have to try some different lines and are open to recommendations? Coffee on board was terrible and we resolved to start bringing our own with a small filter and drip solution. Entertainment on this cruise was great on the positive side. Disembarkation held up by health checks from Australia government but handled well by cruise staff. Bigger delay for next passengers leaving the same day. Ruby was in good shape and well maintained, staff were very well trained in customer service and making our interactions positive and pleasant. Cabin was discretely kept clean, serviced and well supplied by steward daily. He was virtually invisible to us but always on top of things. We already have another cruise booked for October, but let me know if you have recommendations for better food from other similar class cruise lines that would be in our budget range like princess? Read Less
Sail Date February 2020
Once again, Princess turned on an excellent cruise with unsurpassed service & food. We boarded in Sydney effortlessly - I walk with a cane so was given priority at check-in which was very thoughtful and appreciated. We had a balcony ... Read More
Once again, Princess turned on an excellent cruise with unsurpassed service & food. We boarded in Sydney effortlessly - I walk with a cane so was given priority at check-in which was very thoughtful and appreciated. We had a balcony stateroom for this cruise around New Zealand and it was wonderful to view the exquisite scenery, particularly in Fiordland, from that balcony. All staff, without exception, were friendly and went out of their way to make this cruise as enjoyable as possible. We dined in the restaurant on all evenings, using 'anytime dining' and enjoyed beautiful food and fabulous table service. The longest time we had to wait for a table was less than 5 minutes. Our bed in the stateroom was very comfy and we had very little trouble sleeping. Movies, freely available, in our stateroom were a bonus with some of the latest movies available. MedallionClass was a bonus and enjoyed being able to order a coffee etc. from anywhere on the ship and have it delivered. The ship itself was well maintained with staff constantly cleaning (due in part to Corona Virus) and the strict insistence that all passengers kept their hands clean with hand sanitisers everywhere. We went ashore at all ports but didn't take up any excursions as we had been there before and spent most of our shore-visits catching up with family members. On two evenings we enjoyed live music and a comedian who had us all laughing out loud! Another fabulous Princess cruise..thank you. Read Less
Sail Date February 2020
My first Princess cruise and loved every minute. The inside cabin on deck 12 handy to the great outdoors, bar, buffets, and lifts down into the ship. The food in the Horizon Court was better than expexted savoring 21 differenr soups in ... Read More
My first Princess cruise and loved every minute. The inside cabin on deck 12 handy to the great outdoors, bar, buffets, and lifts down into the ship. The food in the Horizon Court was better than expexted savoring 21 differenr soups in 14 days,the clam chowder outstanding. The french onion soup in the Traviata dining room highly recommended. The New Zealand lamb in Sterling Steakhouse ,exquisite . I also learnt some new salad combination from the bowls on the buffet at lunch time. The pizzas were fantastic, went back a second night with new new found friends meet on board at the life jacket drill. All singing all dancing show were standing room only,plenty to laugh at at the comedian or wonder how the magic trick happened. Two white grand piano & one black got a work out in the atrium, great live bands performed ship wide. Ill be back on Princess cruises soon Read Less
Sail Date February 2020
Loved PAST Sea princess cruises. Great food, entertainment and great staff. Completely opposite in staff value. Very unethical and not up to scratch. Head waiter at table completely useless, i complained about a bottle of white wine ... Read More
Loved PAST Sea princess cruises. Great food, entertainment and great staff. Completely opposite in staff value. Very unethical and not up to scratch. Head waiter at table completely useless, i complained about a bottle of white wine that was left open and not refrigerated for TWO days.It was completely off! Nothing was done about it. It cost me another $50 for another bottle. Complained at Service desk on last day, still charged for two bottles, NOT GOOD ENOUGH!! 24th Feb filled out cruise survey, no response. NOT GOOD ENOUGH!! Partner and i have done about 15 cruises between us. No more Princess cruises for us... PENDING IF WE RECEIVE A SATISFACTORY REPLY OR NOT! At least they fixed our cabin woes. But for a bottle wine, no refund! Its the principal of it all! We call it customer service!! Should train their staff to be more understanding at complaint levels Read Less
Sail Date February 2020
We think the crew and the activities supplied for the cruise were fanastic. The choice of dining was outstanding and well presented. Overall good value and a great holiday. We would sail on her again. We think Princess cruises have a good ... Read More
We think the crew and the activities supplied for the cruise were fanastic. The choice of dining was outstanding and well presented. Overall good value and a great holiday. We would sail on her again. We think Princess cruises have a good understanding of our needs and catered to perfection, so that our holiday was an excellent experience. The cabin was well serviced each day and Steward thought of everything to make us feel welcome. Andy the entertainment director was very funny and talented to boot. The entertainment group presented world class shows especially Encore. The onboarding entertainment around the ship daily was really great as well and to a high standard. The Casino was fun and well set out with a variety of machines to play. There are plenty of bars and places around the ship to relax and enjoy the entertainment. The pool areas were well stocked with towels. We would travel again on princess cruises and recommend to our friends. Thanks for a great holiday. Read Less
Sail Date February 2020
One of the attractions of this cruise was that it left and returned to Melbourne, which saved us the trip to Sydney. We were a group of six - myself and husband and our 2 adult kids and their partners. We wanted a value for money, easy ... Read More
One of the attractions of this cruise was that it left and returned to Melbourne, which saved us the trip to Sydney. We were a group of six - myself and husband and our 2 adult kids and their partners. We wanted a value for money, easy holiday to New Zealand and that is exactly what we got. Golden Princess certainly has no frills and is looking her age but overall she does her job well. This was our first cruise with Princess and they were pretty good. So the good things were: The crew were friendly and obliging. Particularly impressed with the dining room staff attention to my son's special diet. They were great. Our cabin steward was great. The dining room food was very good. Good variety, excellent service and the food arrived hot and well plated. We enjoyed our dining experience and ate the vast majority of our meals in the dining room. The inside cabin was remarkably OK. Yes, it was small, but the design with the walk in robe was very efficient use of space and the mirrors were well placed to give a sense of space. Wheelhouse bar was a great space and we really enjoyed the jazz/swing trio who played there nightly. A great spot for an after dinner drink and good space to play card games. Enjoyed the trivia Princess Theatre shows were mostly very good and hit the demographic. Movies were good. Embarkation and disembarkation were very efficient from the ship's perspective.Once we got out of the Uber we got onboard very quickly. The huge car queue for embarkation was a Station Pier problem, not Princess. If more cruise lines are going to use Melbourne there does need to be some upgrading done to Station Pier. We used the ships shuttle to Southern Cross station at the end of the cruise and that worked well for us. Now the not so good things: This ship needs a quiet space were you can relax and read. Usually I find a spot on the promenade deck and watch the sea and read a book. The Golden Princess Promenade deck is too narrow for deck chairs. So that leaves the only outdoor space on very noisey decks with loud music. With three sea days each side of the NZ ports, that makes it a crowded and noisy ship. The Horizon Court buffet was pretty bad. Cold food, hard to find a table and its hard to believe that the same chefs prepared the dining room and buffet food.The curries were bland and the meat dishes were overcooked. Cheese and 'salami' were beyond description. Can't believe that they ran out of English Breakfast tea on a ship that was based in Australia. Some of the port days were very short. Seems that Princess were saving a bit of money here. Needed more time in Wellington and Napier to take advantage of these lovely towns. It wasn't as if the next ports were far away. The Captain's weather forecasts (and those on the Princess Patter) were always 21-22 degrees. These were always wrong. It became a bit of a joke after a while. We got much better forecasts on our cabin TV. The three sea days coming back were pretty boring. On the way over we had good cultural and port lectures which really helped to heighten our excitement for the ports that we were about to visit. On the way back all we got were activities that were based on selling us something or drinking. Enjoy a drink - but not all day. So overall, yes I would cruise Princess again. It is not a luxury line but you get what you pay for I enjoyed most aspects of this ship. Princess delivers a good product and meets expectations. Read Less
Sail Date February 2020
We found the Gold Princess a bit out date, bathrooms & shower a bit to small, the beds were comfortable, and the cabins were always clean, and clean towels at least twice a day. Thank you Marjorie Endeavour Lounge great for ... Read More
We found the Gold Princess a bit out date, bathrooms & shower a bit to small, the beds were comfortable, and the cabins were always clean, and clean towels at least twice a day. Thank you Marjorie Endeavour Lounge great for entertainment, and staff were always very friendly, gave the best service, Benini Restraunt was amazing, great menu, service was outstanding & great atmosphere. Crown Grill was a favourite, with amazing staff that would do anything for their passengers. Special thanks to Maxim. So much entertainment, was AMAZING, Thank you Victor, Kelly & crew.. The food was great, didn’t matter were you ate, and all staff were the best. Thank you for an amazing cruise. Can’t say anymore, don’t think I should have to do a maximum of words Trip was amazing, shore excursions were to expensive, could get them cheaper on shore, for same tours golden princess were offering Read Less
Sail Date February 2020
We tried Club Class this time. Very worthwhile. Enjoyed dining in private section with dedicated wait staff. Always welcomed with warm greetings. Waiters quick to point out excellent daily specials. Tried Crown Grill one night. ... Read More
We tried Club Class this time. Very worthwhile. Enjoyed dining in private section with dedicated wait staff. Always welcomed with warm greetings. Waiters quick to point out excellent daily specials. Tried Crown Grill one night. Steak and lobster for a $47 pp add on fee. Nice special evening. Cruise Director Victor one of the best we have ever traveled with, Shows were overall top entertainment as well. Multiple comedians, mentalist, singers. The four production shows were lavish with the dancers excellent. Singers were young in experience but acceptable. Variety of ports in NZ. Many did not have a full day but multiple tours were still offered. The daily schedule was packed with activities—from music to movies, games to enrichment. No shortage of things to do. Besides the main shows, there are always three or four smaller venues with varying music, Our goal was simply a warm weather break from the US winter. Read Less
Sail Date February 2020
We were on the six day segment from Sydney to Adelaide. So the major issue with this cruise was the poor attitude and service from the staff. With the exclusion of the cabin stewards, the rest displayed attitudes ranging from ... Read More
We were on the six day segment from Sydney to Adelaide. So the major issue with this cruise was the poor attitude and service from the staff. With the exclusion of the cabin stewards, the rest displayed attitudes ranging from indifference to sometimes even hostility. None of the crew seemed to know much of anything about the ship, and seemed annoyed often to even be asked a question. I am not complaining about a single event, but rather a long string of them. This was our fifth cruise and second with Princess. By far it was the worst. Embarkation was smooth. I'll give them that. Shortly after boarding, there was a stand where you could purchase beverage packages. I wanted to purchase a soft drink package, but was told I could not because we were only onboard for 6 days. However, if I wanted to get the booze package that was perfectly alright. I asked for the manager to get an explanation, which basically only consisted of him saying that this was from the corporate office. I then said if its going to be like this I might not want to cruise with Princess in the future, to which he replied that it was OK with him...with a real attitude attached by the way. I had purchased casino credits online. I do this in order to budget for gambling. I expected to find a voucher in the room, but did not. So, I went to the casino to find out more information. The lady in the casino said she had no idea and directed me to the purser. I went to that desk only to be shuffled back to the casino. I eventually found someone, by the grace of God and luck, who knew something about this. This took at least an hour. So, lets look at this as a chain of events. First, the lady in the casino should have known SOMETHING. Secondly, if she did not, she should have offered to contact the front desk for me instead of shuffling me off. I felt more like a ping pong ball than a guest or customer. Wait staff in the buffet was hit or miss. One morning at breakfast we had been waiting for some water for nearly 10 minutes. There was no one to be seen. Out of frustration, I got up and got a jug of water myself...and would you be surprised to find out that two servers appeared within less than a minute to tell us we could not do that. POWs get better treatment...as they do not have to beg for water under Geneva convention. That was really what this cruise was all about...don't bother the staff, and if you do, expect some sort of unpleasant outcome...whether its being bounced around like a ping pong ball...or chastised for getting water...or told they don't care if you cruise with them again or not. Then, I wanted to find out about the laser shooting gallery. No one...out of half a dozen people I asked, knew where it was. I finally located it on my own, and it was locked up tight as a drum. I asked a security person if they knew anything about it or when it would open. They said no and then turned and left like I did not exist, without so much as an offer to call or look into it. Again, I returned to the customer service desk. There I asked to speak with a supervisor, and a fellow named Oggi came out to speak with me. Oggi was initially very defensive about the churlish nature of the crew, but eventually seemed to be receptive. I think he has heard it several times over. After speaking about the difference between customer service on this ship and others, we spoke about the shooting gallery and I was fairly surprised to find out it was closed on sea days. This makes no sense. There is not that much to do on the ship...so why only open it on days when there is something to do by going ashore? On to the dining...which was great at the Crown Grill, but atrocious at the buffet. The thing was disjointed with little to know continuity or logic about where to find stuff, except for the desserts and breads. The food was usually luke warm or cold. The only real vegetables would be at the Salad bar, Coffee was never hot. Now lest talk about the lobster bar. I fancied to treat myself to some grilled lobster. I LOVE lobster and did not think twice about paying extra for this. I am not sure how the chef was trained to cook lobster...but it was certainly not prepared in way I had ever experienced before. It had to have been soaked in salt, boiled in salt, grilled in salt, and rolled in some more salt for good measure. It was so bad I spit out the first bite. I decided not to complain and simply suck this one up because I knew that speaking with the staff would only get me more aggravated. I just wanted the cruise to be over by this point. The only good place to eat was the pizza place...which was fantastic. The service was great, the food was great, and it came out hot. The staff there should give training to the other crew about service. I don't expect to have my rear end kissed on a cruise. I think some people do. I do expect, and rightly, that the crew will be helpful and considerate...placing themselves in the shoes of others. That's just basic civility, which they are lacking. The whole experience with the crew made me very sad...because I always had positive feelings about Princess based on our prior cruise with them. I now have to take them out of the running for future travel because I simply don't want to be mad and aggravated when I vacation. Read Less
Sail Date February 2020
We chose this cruise because of the route from Sydney to Singapore, but it was terminated at Perth because of the Coronavirus. It was announced during a show in the theatre by the captain, whereas we understood the reason ,it had a ... Read More
We chose this cruise because of the route from Sydney to Singapore, but it was terminated at Perth because of the Coronavirus. It was announced during a show in the theatre by the captain, whereas we understood the reason ,it had a deflating effect on the rest of the cruise all the people we spoke to felt the same. One man said it was the most disastrous cruise ever, his wife said “ it was not that bad “ but that’s how my husband saw it , so much so he said he will not cruise again, for us it cannot compare to celebrity cruise line. We found the entertainment poor ,apart from the gymnastic performance , a violinist who was good, how they called the rest of the entertainment headliners, it beats me. The food was disappointing in the Main dinning room , we found the market place food disjointed wandering round looking for food, one man said to me there is no Continuation it doesn’t flow, I understood what he meant, the bacon and sausage were either under done or very well done, the people behind the counters, were so indifferent and did not make eye contact with you and begrudgingly did you a poached egg, why on earth were the omelette station not with the other eggs, the scrambled eggs very wet and unappetising or sliced you a piece of meat. The waiting staff in the market place were very helpful and pleasant, it’s a shame the counter staff were not of the same mind.The bar staff very friendly and helpful worked really hard , the ship was really clean and plenty of elevators. We found the cruise director scruffy looking ie shiny suit and not pressed , on night he had a button missing off his jacket. One last point I submitted that I was lactose free, they brought me the menu for tomorrow’s menu , but it was just plain veg no sauces for the meat or fish that I had, one night I had dry over cooked sea bass, very unappealing , they did make an effort with a Creme brûlée, but it was like rubber. If I can make sauces and make food tasty , I just wondered why I was not catered for by top chefs , my desserts were mainly fruit plates because of imagination. Read Less
Sail Date February 2020
We chose this cruise because it went around parts of Australia and the overall package seemed a really good deal to us. We hadn't cruised Princess before but had heard good reviews and that it was a step above RCI and just below ... Read More
We chose this cruise because it went around parts of Australia and the overall package seemed a really good deal to us. We hadn't cruised Princess before but had heard good reviews and that it was a step above RCI and just below Celebrity so we were really looking forward to it. We started in Sydney on 12th February, the staff were all friendly and smiley (except for the young lady who served us drinks in the bar as we got on! She really didn't want to serve us). The ship itself was a little bit like Ventura in as much as we quickly realised that you had to go to deck 7 to get anywhere but I found it didn't have the flow of Ventura. The shops were ok although overpriced, as are other lines, but we experienced extremely highly pressurised selling unfortunately. We found the entertainment poor overall, although the Fiero show was very good, and there was an extremely good vocalist Rietta Austin on board. Saw both her shows and her voice is magnificent, spoilt only by the "comedy" element she adds in - she really doesn't need that element to her show as her voice is outstanding and I would happily listen to her for an hour or so without the comic stuff (which I didn't like), other passengers I spoke to felt the same. The buffet was much the same as other lines, slightly better organised as waiters came and served your drinks as you sat down, which we found much better than P&O where, in the main, you get your own. The bakery was excellent and I found myself eating rolls and Danish pastries where I wouldn't normally bother! Otherwise we found the food choice and quality not to be as good as P&O or RCI. MAJOR problem for us was not having a kettle to make our own tea and coffee - especially when the jet lag meant we were waking at 3a.m and wanted a cuppa. Ringing and waiting hour 20 mins - half an hr for room service just didn't cut it for us. Also, quite often we couldn't get an answer from room service so that was irritating. We did like the fact that the Entertainment director Andrew held an all denominations church service with hymns and a little talk and was really good, we thoroughly enjoyed that. Service from staff was mixed, our dining room waiters were very nice, but elsewhere (like the coffee lounge) staff weren't very happy at all :-( Sadly our cruise was cut short due to health concerns in Malaysia and we terminated in Fremantle, I have no problem with that as it can't be helped with this Coronavirus business and Princess were looking out for our health and well being. They have said we'll get 50% of our cruise fare back (been back a week and still waiting, apparently it will be at least 10th March before we see any money back) and also 50% off a future cruise with them as long as it's to the same value and we take it before Feb 21st next year!! This last fact of cruise cut short etc has had no impact on my opinions of Princess - some things can't be helped and are no ones fault. IMO P&O and RCI are FAR superior in all aspects apart from waiters fetching drinks in buffet Read Less
Sail Date February 2020
A beautiful ship. Service is the reason we come back for Princess even some not smile, why fuss about little things. Usually February is the best time to cruise Australia, but this year we experienced rain, wind, rough sea, etc.. ... Read More
A beautiful ship. Service is the reason we come back for Princess even some not smile, why fuss about little things. Usually February is the best time to cruise Australia, but this year we experienced rain, wind, rough sea, etc.. Bristol Sur La Mer offered good food but in the wrong location. A partition Is needed to seperate the restaurant and the passengers traffic. Harmony Chinese restaurant is quite disappointed. Food looks good but bland. Our cabin steward is friendly and always greet his guests. Thank you for keeping our room clean. Guests performance always touching and fun to watch. Buffet not much variety but you won’t get hungry. Soup need to be improved. Entertainment is far too loud to enjoy. Finally enjoy the fountain show which we missed on Regal Princess because of the strong wind. We missed the older ship’s promenade deck which you can have a pleasant walk around and enjoy the breeze. Overall a nice cruise. Read Less
Sail Date February 2020
We did a six night Sydney to Adelaide cruise, via Hobart and Melbourne. The ship is beautiful and still fairly new so everything was lovely. Our cabin E707 mini suite was a good size with bath. Two flat screen TVs, balcony was adequate ... Read More
We did a six night Sydney to Adelaide cruise, via Hobart and Melbourne. The ship is beautiful and still fairly new so everything was lovely. Our cabin E707 mini suite was a good size with bath. Two flat screen TVs, balcony was adequate but not large, just standard size and was umcovered. Our friends were also in a mini suite M428 on deck 15 and they had a large covered balcony so do your research. We both received free upgrades from standard balcony to mini suite so we were very happy. As we travelled with friends we did not attend any of the production shows. We did use the MDR mostly, with good service and nice food. We used Crown Grill, which was delicious and heaps of food $35 per head. Service was good although the waiter had several tables so he was really running between tables. We also ate at the French La Mer which was also delicious and $35 a head. One lunch we had burgers and noodles from near the pool area. Noodles were good but burger was just ok. We had dessert once in the buffet, we didn't eat any proper meals here. It was very crowded with queues waiting to go in whenever we went there so we avoided the buffet. The ship has sinks outside the buffet so people have to wash their hands, which is excellent. I really like how Princess is in Australian dollars when cruising from here, very easy for us. The laundries are on most floors and they are excellent with several machines. I only used the iron, but the space was clean and there was no waiting. The champagne waterfall was a fun night, formal night. Lots of people dressed up, lots of tuxedos. It was beautiful. We did our own thing in the ports, hired a car in Hobart and caught the 109 bus into Melbourne and went to the Victoria Markets. Read Less
Sail Date February 2020
Great itinerary but not great pre cruise drink packages no bottled water packages so brought a case on ourselves . Ship was rusty on our mini suite deck and other spare as. Staff were mostly friendly but some could use nicer hellos. Shop ... Read More
Great itinerary but not great pre cruise drink packages no bottled water packages so brought a case on ourselves . Ship was rusty on our mini suite deck and other spare as. Staff were mostly friendly but some could use nicer hellos. Shop had almost nothing with lord of the rings items which was disappointing and quality was limited. Disappointed captain didn’t do the champagne waterfall like other ships have done. Vow renewal was very very nice . Disappointed with quality and type of food, we don’t eat red meat pork or lamb and limited fish and seafood or chicken to same favorite menu item .. buffet many nights offered better selection and quality. Disappointed no local kiwi fruit or fresh fruit from nz no honey etc.. but did love love love the scones with cream and jam every afternoon!, photographers were very good but sadly photo packages were very expensive and many people didn’t buy as many as they wanted . Loved the ports though Napier could be longer . Auckland was somewhat boring . Wildlife tours and seeing lord of the rings places and hobbiton made the trip great. Many great on board photo opportunities which we liked . No happy hour which was disappointing but made it much cheaper for us as we didn’t drink much due to that. Would do this cruise again.. not sure with who as itinerary is paramount but had a great time . Read Less
Sail Date February 2020
Flew from LAX to Sydney 2 days prior to cruise and arrived in Sydney just in time to feel the effects of the remnants of a Level 1 Cyclone. Landed early Sunday morning, and flight was one of the most turbulent we have ever flown. Upon ... Read More
Flew from LAX to Sydney 2 days prior to cruise and arrived in Sydney just in time to feel the effects of the remnants of a Level 1 Cyclone. Landed early Sunday morning, and flight was one of the most turbulent we have ever flown. Upon landing in Sydney, the pilot asked that everyone remain in there seats until health officials came on board to interview a passenger who had vomited during flight. We had a concern that we could possibly get quarantined on cruise ship due to coronavirus, but never thought we might be quarantined on flight and never make it to the cruise ship. Health official boarded the plane in full protective gear and luckily determined that passenger was apparently just suffering a stomach alignment. Pre-cruise, we stayed at the Hilton Sydney, which was centrally located in city but a distance from Overseas Passenger Terminal. Very nice hotel and would highly recommend. We were stuck in hotel room Sunday due to heavy rain and strong winds from cyclone remnants. However, Monday was clear and sunny. We pre-booked for a Hop-on / Hop-off bus tour, which also included a harbor cruise on Captain Cook Cruises. Red line tours the city, which takes you down to harbor next to Opera House. Also took Blue line which took us over to Bondi Beach where we had lunch; reminded me somewhat of southern France ports. Embarkation: Ruby Princess was docked at the Overseas Passenger Terminal, which was located across inlet from the Opera House and adjacent to ferries. Bag drop is available at terminal if you arrive early and want to tour city before boarding. Embarkation went very smoothly. Make sure that you get and complete medical survey from staff before entering terminal and have your New Zealand ETA (visa) available for inspection. Separate line for passengers who obtained Ocean Medallion before cruise. First impression of ship was not positive; could have referred ship as the “Rusty Princess” due amount of rust visible on ships hull and outside balcony. However, crew did a good job of painting over major areas of rust as we arrived at ports during cruise. Went to Di Vinci dining room for lunch rather than buffet, which we generally tried to stay away from due to coronavirus concerns. Cabins were ready early just after 12:30 pm. Entertainment: This was our first Princess cruise, and we were impressed with numerous entertainment venues: Club Fusion, Explorers Lounge, Wheelhouse Bar and Crooners, all of which had various musical entertainment. Band called “Emerald Tide” was excellent, playing a blend of Irish and soft rock/country; sessions became very crowded as cruise went on and a final session was arranged in the Princess Theater. Production shows in the Princess Theater were very good, but arrive early to ensure you get a seat for popular shows. We don’t care much for comedians and solo pianist shows, so we focused on music playing at other venues these nights. Dining: Three formal dining rooms: Di Vinci, Michelangelo and Botticelli, which offered a variety of fixed and open seating options. Since we had a Club Class mini-suite, we dined in a separate area in the Di Vinci dining room, which had a separate entrance and wait staff. This was one of the highlights of the cruise. Cannot say enough about hostess and wait staff, which were excellent and made you feel like family. Head Waiter (Nicoli) offered a specialty pasta dish made table side in dinning room for almost every lunch (sea days) and dinner. We went to both specialty dining restaurants: Crown Grill and Share (by Curtis Stone). Decor in the Crown Grill that of a forma steakhouse with heavy wood accents. Meat and seafood at Crown Grill were very good, and selected dishes form Crown Grill were also offered in other dining rooms for an upcharge. Share was very unique offering multiple courses with manageable portions. Décor was more open and casual feel. Definitely worth a try at least once; however, I don’t believe the menu options changed. My wife an I got separate offerings and “shared.” Carmel cheesecake for dessert was fantastic. Major concern voiced by numerous passengers was that the menu wine selections by the glass were not available in the dining rooms and an alternate was not offered until later in cruise due to complaints raised. This was definitely a concern is you purchased the beverage package. Otherwise, numerous cocktail drink options were available and various bars. Vines Wine Bar on Deck 5 (Plaza) in the Atrium was excellent but often crowded by passengers obtaining food from International Café since seating in Atrium was limited. I would recommend Old and New World wine tastings in Vine Bar; however, your need to inquire with bar staff on dates/times since they did not appear in daily. In addition, various wine tastings in various price ranges are offered on sea days in Botticelli Dining Room. In addition to main and specialty dining rooms, made to order hamburger and hot dog options were available on the pool deck (Lido, Deck 15) at the Salty Dog Grill and various pizzas offered at the Slice Pizzeria. Gourmet hamburgers were also offered at designated times for an upcharge in the Wheelhouse Bar. Horizon Court was very large and had standard cruise buffet fare. Ports: Fiordlands National Park – Crew advised us that our cruise was only the 2nd of 10 cruises to be able to enter the Milford Sound and cruise passages due to weather. We were lucky and the clouds cleared early providing a wonderful viewing experience. Since it was late Summer, we did not see many waterfalls and field were not as green. Dunedin – Ship docked in Port Chalmers and required you to take excursion or shuttle (at cost) out of port area. We booked the scenic Taieri Gorge Railway through Princess, and we were seated in one of the historic rail cars with a volunteer steward. I would highly recommend this tour. In addition to the scenic views, service was excellent. We were initially offered a beverage (coffee, tea, juices) and a cookie, then provided a snack which included a selection of wine, beer and sodas, and finally a very nice box lunch. Wine and beer were served at no extra charge throughout trip. Akaroa (tender) – We booked the Wildlife Cruise by Sailing Ketch. Historic sailing vessel, which we always prefer over powered boats. Again, very scenic with numerous wild life sightings. Captain played music to attract dolphins! At end of dock, turn right for various restaurants/ bars and walk to beach area; turn left for more local scenic walk (lighthouse). Wellington – Docked away from city center in cargo port area but continuous free shuttle bus service was provided. Simply but, this was a big city port call, but had various historical buildings as New Zealand’s capital. Weather was cloudy with light rain/mist later in the day, so me merely took shuttle bus into city and rode cable car up to botanical gardens. Gardens were a disappointment since being late Summer there was very little flowering plants except in one area. We definitely would like to tour again in late Spring. Napier – Booked a 4-hour winery tour to Hawkes Bay. Visited the smaller Abbey Winery, which we enjoyed very much. Casual with outdoor seating area and a nice cheese plate offered. Second stop was the larger and oldest Mission Winery. This was very disappointing, since we were shuffled into a small room with 2 large tables and no air conditioning. Winery guide was entertaining, but wines sampled were disappointing. I would definitely book a private tour if I returned to Napier. Ship also left at 1:30 pm, which did not provide an opportunity to tour city and view Art Deco architecture. Tauranga – Ship actually docked in the Town of Mt. Mauganui, which was a 5-10 minute walk directly off ship. We did a self-tour of town and walked up Mt. Mauganui. Ensure that you walk to the other side of town to see and walk a beautiful beach area. Very few passengers took shuttle over to the city of Tauranga. Auckland – Ship docked right in city center so you can simply walk off ship to tour city; however, beware that extensive road construction if underway near port. City is also preparing for America’s Cup Yacht Race! We booked the Auckland Wine Trail & Tastings Tour and again visited 2 wineries. Thoroughly enjoyed 5th generation Soljan’s Winery, which was very casual and inviting with enjoyable wines. Second winery, which was a more established winery (can’t recall name), was disappointing. Sat us outside (picnic table set-up like set-up) with small sample charcuterie plate. However, wine samples were very meager and generally disappointing. Several passengers we spoke to took the 5.75 hour Waiheke Island & Wineries Tour and highly recommended it. I would book a private tour if we returned to Auckland. Bay of Islands (tender) – Very scenic! Booked the Bay of Islands Cruise & "Hole in the Rock". Leisure and laid back cruise for our last port call. Debarkation: Surprisingly, debarkation went very smoothly. Various mustering areas were identified to assemble to various times (self-assistance, international flights and domestic flights). It was less that 30 minutes from the time we left assemble area in Princess Theater until we had boarded bus to airport. Only issue was that the baggage hold area was small and, therefore, very crowded when trying to find your suitcases. Read Less
Sail Date February 2020
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