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1,166 Princess Australia & New Zealand Cruise Reviews

Traveling to far off places is both exciting and enriching. I can’t think of a much further destination than Australia. While this is not our first visit to Australia, it was our longest. Thirty one days is what we spent in total. ... Read More
Traveling to far off places is both exciting and enriching. I can’t think of a much further destination than Australia. While this is not our first visit to Australia, it was our longest. Thirty one days is what we spent in total. Because we fell in love with Sydney on our last visit, we again scheduled a few days stay in this beautiful city at the Westin Inn. We chose this cruise because it circumnavigated the whole continent of Australia. On our last visit, we were at the tail end of a cruise that began in Auckland, New Zealand, and sailed south around that beautiful country, and terminated in Sydney. This cruise allowed us to visit multiple ports as we sailed counterclockwise around Australia. This provided a fascinating overview of the many different geological and commercial venues that adorn this country. A surprise port was in Alotau, New Guinea! Princess Cruises provided numerous opportunities to enjoy excursions in each port of call. There were excursions that all passengers could enjoy. Of course, you have to expect that a particular excursion might be cancelled due to lack of guests signing up. Reimbursements are made in these rare cases. Don’t miss taking the spectacular Skyrail Gondola ride in Cairns, or the Ngilgi Cave trek in Margaret River(Busselton). Entertainment on board featured some of the best musicians that we have ever experienced! Two were especially spectacular, that performed in Crooners Bar Lounge area. They were Pierre Eugene and the Moonlight Duo. Pierre, a pianist from Haiti, sang songs in his mellow, romantic voice, that covered the eras from the 1930’s through the present day. The Moonlight Duo, beautiful young ladies, that played piano and violin, enthralled guests in Crooners as well as in other venues around the ship. I could go on and on, but I’m sure space is limited. Let me end by just stating that Princess made every aspect of this cruise effortless and gracious. Princess remains the number one choice of ocean going cruise lines for us, and we have sailed with quite a few other lines. If you have the time, this will be a cruise of a lifetime, that you will never forget! Read Less
Sail Date November 2019
If you are under the age of 60 and love to have a great time, laugh, drink, socialise and be entertained then this cruise is NOT for you. It was 95% retirees over the age of 70. The activities and entertainment were designed to entertain ... Read More
If you are under the age of 60 and love to have a great time, laugh, drink, socialise and be entertained then this cruise is NOT for you. It was 95% retirees over the age of 70. The activities and entertainment were designed to entertain the same age bracket. We are in our 30/40s and found the activities boring and the demographics were way too old. There was not even any background music playing in the bar/lounge areas and the pool deck areas. My kids ages 12/9 were absolutely bored, there was no entertainment for the kids and they found kids club to be very boring with limited visiting hours. The first night of our cruise the kids club was only open with adult supervision. Most of the time we were getting bold out of the way by wheeler walkers and motorised bikes. Some staff were lovely but majority just did not look happy in general. Services wasn’t that great either apart from a very selected few that were happy to go above and beyond for us. Food in the restaurant was great and the speciality restaurants were also great. Buffet was terrible. Overall we were very disappointed and won’t travel on the cruise line again. Read Less
Sail Date November 2019
We expected a lot more based on the past experiences related to us by friends and family. The room service menu left a lot to be desired even when they delivered what we ordered, which was about 10% of the time. You can't get toast ... Read More
We expected a lot more based on the past experiences related to us by friends and family. The room service menu left a lot to be desired even when they delivered what we ordered, which was about 10% of the time. You can't get toast with breakfast even if you ask for it! Our room was a tired shade of beige, with both lampshades conspicuously held together by sticky tape. I can only assume the shower space was designed by someone who'd never taken one, topped off by a curtain that was about an inch short of serving its purpose, leaving us with a soaked bath mat each time. Lunching in the "anytime" dining room was a queue-early or queue-long experience, with only one of three dining rooms opened to cater to the masses. Having made it in once (after prior aborted attempts) we realised it wasn't worth the wait after all and never went back. Afternoon tea was an exercise in attracting the attention of waiters just emerging from the galley, as we watched the septuagenarians and older finger the sandwiches they wanted on the trays already circulating the room, only to be served ones they hadn't touched by the waiters who let this happen while we watched; you can only hope their hands were clean! The dinner menu changed daily and was a mediocre offering, with the best saved for the last night, presumably to leave us on a high note. Sadly, the five nights prior had already left an indelible mark. I feel sorry for the wait staff who had to continually serve up such middling fare so incommensurate with their excellent service. I can't speak for the drinks in general, but the mark-ups on sauvignon blanc were close to 5 times retail ($46 for a $10 bottle of wine) - far better to bring your own on-board in quantity and pay the $15 per bottle corkage. I don't mind paying for good wine but that is just inexcusable gouging. Hobart was nice, but we arrived on a day when many attractions were closed. Note to self - must do more research as cruise-line obviously doesn't. Will definitely go back there under own steam to explore further. We've cruised on Celebrity Solstice before and almost certainly will again. Cruising on Ruby Princess was a first and a last for us. Read Less
Sail Date November 2019
we chose this cruise in order to familiarize ourselves with this ship as we have booked next cruise from NZ on the 30th of December Embarkation went smooth taken only 15 minutes to be on board. Cabin was very comfortable. ... Read More
we chose this cruise in order to familiarize ourselves with this ship as we have booked next cruise from NZ on the 30th of December Embarkation went smooth taken only 15 minutes to be on board. Cabin was very comfortable. Traditional dining at the Botticelli restaurant was good however for access you have to go to deck 7 walk towards the back of the ship then down to deck 6. or walk on deck 7 towards the back and take the lift to deck 6. Entertainment at the theater was good but not large enough for the number of passengers. you have to go about 30 minutes earlier to got a seat. However The Piazza area is a mess. You cannot find a seat at the International cafe as people go there early in the morning and stay there practically all day reading books or talking with other passengers . Also entertainment should be taken to other areas of the ship to avoid congestion in the Piazza Read Less
Sail Date November 2019
It had been over 10 months since my last cruise and it will be a couple of months before my next cruise so I needed something to tide over my withdrawal pains. This short Sydney, Newcastle, Brisbane cruise was perfect. We hopped on after a ... Read More
It had been over 10 months since my last cruise and it will be a couple of months before my next cruise so I needed something to tide over my withdrawal pains. This short Sydney, Newcastle, Brisbane cruise was perfect. We hopped on after a very short wait in a very non-crowded White Bay terminal, had a port day in Newcastle and then had a sea day before being given Walk-Off 3 at 8:15am at Brisbane. That was a bit different, but very easy with little luggage. I noted many newbies on board taste-testing and many weathered veterans just enjoying cruising like I was. I took along a friend new to Princess so took her along to as much as possible and tried to get to a bit of everything on offer to show her what can be done. We enjoyed a Lotus Spa tour and put our tickets in the drawer for a prize, but forgot to go up for the draw as we were enjoying our pre-ordered delicious crudites and dip and guacamole and corn chips with a bottle of sparking on deck as we cruised out of Sydney. We got to the Art raffle and sadly didn't win, but was nice to be given a pretty print and the story behind it. I scored at the Effy raffle - you just have to be in it and there to win the bling! We enjoyed eating at the Main Dining Room, anytime dining, Horizon Buffet and the Grill as well as enjoying a wine tasting and afternoon tea! No, I didn't put on any weight and actually lost 400g because I always took the stairs. The food was always fresh and delicious and a bit of everything to keep everyone happy. Couldn't fault the staff, always helpful and willing to serve. We enjoyed a highly mirrored interior cabin, that was still a bit dark, even with all the lights on, but we really didn't spend much time there as there was so much more to the ship to enjoy. Will definitely keep my ear out for any more little short cruises like this. Read Less
Sail Date October 2019
We regularly travel for work between Melbourne and Adelaide, and decided to take a Cruise for a change rather than driving. Chance to see Port Lincoln and Kangaroo Island as well which would be a new experience. Splashed out on Cabin ... Read More
We regularly travel for work between Melbourne and Adelaide, and decided to take a Cruise for a change rather than driving. Chance to see Port Lincoln and Kangaroo Island as well which would be a new experience. Splashed out on Cabin S507 - Suite for around $7K + for the two of us for 5 nights. Overall a big disappointment from the outset with the variosu Suite offerings only being made available to us 2-3 days into a 5 night cruise. The state of the Suite (brown water running out of the taps, Deck furniture in a bad state of repair, rust staining everywhere on verandah, unclean verandah until the 2nd night, light fitting hanging out of ceiling, ceiling panels dislodged, excessive vibration when rear thruster used - enough to shake glasses off tables, door seals around the sliding door ineffective) Overall not good. Food quality was also disappointing overall - Sabatinis is very ordinary, Main dining is just OK. Other Cruise Lines leave this ship in the shade with regards to dining experiences. The ship was very crowded being at full capacity. A trip to the Buffet anywhere near meal times saw you sitting outside in the cold such was the way the other travelers were sitting and reserving tables and lingering about. Only good dining experience was Crown Grill but cost us an extra $70 as a cover charge. Spa visit was very ordinary and over priced for what you get. Entertainment was average to say the least. Cruise staff were good and cheery and tried very hard. The only positives out of the cruise were the Embarkation and Disembarkation experience which was efficient, but then again we were actually looking forward to getting off the ship. Never going on Princess again if this is their standard offering for a cruise line. Been on a dozen or more cruises over the past 6-7 years with NCL, Carnival, Cunard, and they are a far better experience - yes even Carnival was knocked off the bottom spot with this ship, and that really took some beating. Read Less
Sail Date October 2019
Melbourne to Melbourne, so no added cost of flights or hotel. Short cruise for friends who were first time cruisers. Smooth embarkation, plenty of staff to help you with luggage, however they lost the tag off ours, so had no clothes to ... Read More
Melbourne to Melbourne, so no added cost of flights or hotel. Short cruise for friends who were first time cruisers. Smooth embarkation, plenty of staff to help you with luggage, however they lost the tag off ours, so had no clothes to change into for dinner. Took a while to locate it. Canaletto Dining Room (Formal Dining) this would be the hardest restaurant to find, only one set of lifts go to the part of deck 6 it is on. Food was average. Crown Grill not up to Noveau restaurant on Carnival Spirit. Wine prices were far too high, realise the demographics of delivery and storage and expect to pay more, but $9 wine selling for $46 Is not acceptable. Advise to take your own and pay the corkage to drink your own in the dining rooms. Cabin and shower area small, our steward kept it very clean, wardrobe space had a good supply of hangers. Entertainment ok and Roel de Vries in promenade bar was exceptional. Read Less
Sail Date October 2019
As we hadn't cruised with Princess Cruises before, we had no big expectations, except to enjoy and experience whatever the Golden Princess had to offer that was included in price of the cruise (which was a bargain at $104 per day for ... Read More
As we hadn't cruised with Princess Cruises before, we had no big expectations, except to enjoy and experience whatever the Golden Princess had to offer that was included in price of the cruise (which was a bargain at $104 per day for a 5 night cruise). Let's start at the beginning - Embarkation Process: from when we pulled in to Station Pier Melbourne in an Uber car (35 mins before the 'close off' boarding time) to when we arrived at our cabin door, all went flawlessly well with little waiting time, good customer service (including security) and smiles all the way welcoming us on board. Our luggage arrived 10 mins after we entered our upgraded balcony cabin (courtesy of Princess, from a guaranteed inside cabin we'd originally booked, and at no extra charge). Our cabin B210 (located forward on the Baja deck - 11) was quiet, and clean with a clever, fairly spacious layout (plenty of hanging and storage options, with everything working as it should. The ensuite bathroom was adequate with good storage space for toiletries and no plumbing problems, and no hot water problems. The balcony, with unobstructed views, was big enough for the 2 of us to extend the deck chairs to lay on with a small round table (which had a couple of red wine round stains on top - obviously overlooked re the cleaning, but I easily removed them the next day). The queen size bed was very comfy, and we slept well, with only a little rolling motion from the waves. Our cruise from Melbourne to Adelaide, (which had an assortment of cruisers of all ages, mostly in the 35 - 80 age bracket) was full of variety of things to do and with various shows/events to experience on board, and activities to be involved in, Entertainment was varied and very good throughout the cruise, and a special mention to the talented Roel de Vries on piano in the Promenade Lounge, who was happy to play and sing many requests (with the trusty help from his ipad/tablet) and encouraged sing-alongs (people even got up to dance!). Even the Comedian was funny in his Princess Theatre shows! Fortunately, the beautiful Princess Theatre had just enough seating for all their shows and you could see the stage no matter where you sat. Karaoke nights were mostly a lot of fun, and hosted well. The huge screen (Movies Under The Stars and showing international music concerts such as Sting, Rolling Stones during the day) made for good viewing too on the decks surrounding the outdoor pool. My partner and I even had a game of Boche and created our own game of Mini Golf putting, with all equipment needed there (and we were the only ones around) behind the screen on the Lawn (synthetic grass) Court. Depending on the time during the day, 2 outdoor heated whirlpools/spas (near Oasis bar) were shaded, so we made use of them, and bring a towel from any of the pool areas with you as there's none provided there. The food overall was excellent - with delicious dinner meals from both the Canaletto Dining Room (which we were assigned to) and the Horizon Court's buffet (Breakfast and lunch), with attentive service from food and beverage/bar staff. we also had a breakfast in the Donatello Dining Room, where you could have side dishes to compliment your cooked breakfast from the menu (I chose buttered mushrooms), as well as a really good cup of tea at Donatello's re their Afternoon Tea service. Each day we had a good Cappuccino or Flat White or a Chai Latte equivalent, for $3.50, and this also included any of the savoury or sweet food displayed - at the International Café (opened 24 hours) and all was tasty! - we both really liked the prawn salad with decent sized prawns! There was plenty of tasty seafood dishes on board and vegetarian options (even fresh sushi varieties on one day) and gluten and sugar free options as well, without going to the speciality restaurants if you're on a budget like us. Alcoholic drinks were pricey, including the Cocktails of the Day, so thankfully, since we could bring soda water bottle and a bottle of red on board, we did!, and had a glass each day on our balcony. Of course you could always try your luck at winning a bottle of champers at one of their events/activities, like we surprisingly did (and shared it with our fellow diners at dinner). Three of the outdoor bars were closed. The biggest let down (and I only looked not booked) on this ship is the adults only Sanctuary that costs $20 for up to 4 hours (drinks with service are extra and same variety of food you can get elsewhere free) - not much protection from the wind, though there is some shade, and mostly padded seated chairs with some lounge chairs, a fair amount of wasted open space (no pool or spa) and potted plants here and there. There's no cabanas or daybeds, except for 2 that you can use if you buy a massage, That is where Celebrity ships shine, as their several daybeds, cabanas and comfy modular lounges with sea views (inside lounge bars and outside) are available to anyone free. Finding your way around the layout of the ship can be daunting to start with, as only certain lifts and stairs will go to certain areas of the ship eg - the Canaletto Dining Room, the Skywalker's Club (bar not opened during the day, only from 9:30 pm), and the upper decks, so keeping the pocket sized, folded ship's map with you is a good idea. I did pre-book and go on Princess Cruise shore excursion - Orientation Tour of Phillip Island, (as I've never been there) which was good with a knowledgeable local, friendly bus driver, but our tour's time wasn't long enough for us to see all the places mentioned in the itinerary, (due to traffic congestion and a too tight schedule) so a little disappointed there. The other huge disappointment for me, was the cancellation of visiting Kangaroo Is (transferring from the ship to the transfer/tender boats to go on shore) because of the big swells and windy weather, as this was one of the main reasons for going on this particular cruise., however, the ship's crew did their best to keep us entertained and I was involved in a few different activities and enjoyed myself nevertheless. :) The Golden Princess is an older ship, but she's been looked after well and oozes of charm and elegance inside, with several; sea themed sculptures and a quite a large art gallery, and has an old world feel, particularly re Wheel house Bar, along with themed Lounge Bars as well. The Disembarkation in Adelaide, also went smoothly, though we waited 30 mins for Uber to take us to the airport (still plenty of time for our flight back to Perth) and those waiting for a cab had a longer wait time. Overall - an enjoyable cruise. :D Read Less
Sail Date October 2019
We were hesitant cruisers who were a little reluctant to try, this cruise was just the right length of time. We were thoroughly impressed that we took the leap over to the cruising style and enjoyed ourselves immensely. We will continue to ... Read More
We were hesitant cruisers who were a little reluctant to try, this cruise was just the right length of time. We were thoroughly impressed that we took the leap over to the cruising style and enjoyed ourselves immensely. We will continue to tour our way but an occasional cruise to particular destinations will be ok. We are not young or old but found this experience of cruising is for all ages. Take the leap like us as you will enjoy the experience. You’ll enjoy the entertainment at nigh as it’s is wide and different in expectations. You can have an easy night or put ,ore effort into it. The shows only go for about an hour so the later shows are ok too. The dining experiences can be great and you don’t have to gain loads of weight as the portion sizes are good. Then again you can order what and how much you like. There are a few thousand people on the boat but you never feel overwhelmed as people do their own thing and you’re not even overcrowded. So as I said take the leap you may enjoy it! Read Less
Sail Date October 2019
We wanted a shorter cruise that provided interesting ports of call. This cruise from Melbourne fitted the bill perfectly. All ports have their own unique reasons for being places worth visiting. As we are from Sydney, so cruising from ... Read More
We wanted a shorter cruise that provided interesting ports of call. This cruise from Melbourne fitted the bill perfectly. All ports have their own unique reasons for being places worth visiting. As we are from Sydney, so cruising from Melbourne gave us the opportunity to travel to Melbourne a few days before and spend time sightseeing, which we haven't done for many years. The whole experience of embarkation and disembarkation went very smoothly. It was easy to catch a taxi from our accommodation in Melbourne CBD to Port Melbourne and the bus organised by Princess Cruises to get to the airport after disembarking was hassle free. The ship was very good, decor very nice and the fixtures well maintained. We had a mini suite, which was very clean and well maintained and we really appreciated the extra space. A key part of going on a cruise is the dining and the dining experience on the Golden Princess was excellent. We had no problem choosing something to our taste at every meal, the meals were delicious and the wine list was very good. There was a very good mix of entertainment and activities to keep us occupied. The shows we attended were excellent and we'd have happily paid to see the same standard of shows at home. There was a good mix of entertainers on board and we had no problem being entertained while enjoying a drink or two in the bars and lounges. The service provided by the crew was very good and we felt well looked after. Our cabin steward was excellent, as was the wait staff when we dined at Sabatini's, one of the speciality dining restaurants. The ports of call were interesting with a good mix of excursions to suit most people. The highlight for me was Phillip Island and the Penguin Parade. However, I enjoyed our day in Adelaide, where we didn't book any excursions as we've been their a number of times before, but spent our time visiting the Art Gallery and city centre. The only disappointment was the cancellation of the Kangaroo Island stop due to strong winds and rough water preventing the ship from anchoring. Would we do the cruise again? Definitely, though we would probably prefer to do a one way cruise starting in Sydney with the same ports of call and then fly home from Adelaide. Read Less
Sail Date October 2019
Having opted for a very expensive Suite upgrade on this short 2 night cruise, I was disappointed in the unavailability of all the promised items. I will make this quick as internet is timed, not based on data. 20 minutes of internet was ... Read More
Having opted for a very expensive Suite upgrade on this short 2 night cruise, I was disappointed in the unavailability of all the promised items. I will make this quick as internet is timed, not based on data. 20 minutes of internet was required to read 1 email and run a speedtest, which failed. Hopefully I can dispel a few outdated statements on the website about Suite "perks". The executive summary is "Save you money and get a balcony room. With the savings, buy yourself an expensive drinks package or lash out at the bar. Visit the specialty restaurants. Don't waste it on the suite." Mini-bar - There is little choice. 1 brand of each Vodka, scotch, brandy, gin. If you don't like the brand, bad luck. You can select to swap out the drinks for another variety, as some have stated. I asked for Scotch. There was none. Settled for (flat-tasting) beer. Room Service - Suite passengers have a "special"menu to choose from in their 24/7 room service. Rang room service and asked for the standard fare; coffee and a club sandwich. "Sorry we only have coffee and cookies because we're preparing for breakfast (in 4 hours time)". I'll just have coffee then thanks. Again, bring some snacks onboard and save your breath and money. Coffee arrived, devoid of any food after a phone call asking again for the room number. I am told the telephone system gives the room number, however.... On the positive side the Cabin was comfy and service was OK with a few "Don't bother me with that, phone room service"from the cabin steward. Food: Nearly choked on a chicken bone in the "Curtis Stone"pot pie at the restaurant. More like a chicken and leek soup with an overdone, dry pastry top. So much was I looking forward to the Curtis Stone featured meals, I chose it against the waiters recommendation. The good news is that my Lady took the recommendation and received a badly cooked slice of non-descript, grisly meat with a few beautifully cooked shrimp on top. This was a "special" addition to the meat dish. Desserts were OK. This is the first cruise I've ever been on where the food in the buffet has exceeded that in the restaurant. I can only hope that the paid-extra-for Specialty restaurant has better fare tonight. I am having difficulty seeing what was received as "perks". Other than the priority embarkation, which you can get through the loyalty program I would go for the cheapest cabin you're happy with and save you money to enjoy yourself. Have the buffet; food was wonderful and varied. Use the $200 each extra for the suite to get a drinks package ($87 per day) and proper coffees (room service coffee is that American style filtered, watery fare). Beer $8.75 as at October 2019 (extra for special Oktoberfest beers. Cocktails range from $11 to $16. Menu didn't show much choice. $3 discount in the Elite lounge for a limited range of cocktails. Wines $13 per glass and from $46 upwards per bottle. Menu showed limited range. With 7 glasses per bottle, you know which to order to get value for money. [ or tee-total for the trip and drink up on-shore ] I don't hold out a lot of hope that things will improve when she changes to P&O. Perhaps that is one of the reasons for the poor showing. People may resent her changing over and take it out on the passengers. I look forward to Breakfast in 3 hours time. I hope I haven't inconvenienced the staff too much by asking for some food early. :( Read Less
Sail Date October 2019
We chose this cruise to celebrate my birthday onboard and try a new brand of ship that we had not yet tried. This was our sixth cruise, first on Princess. I registered a birthday event upon booking and unfortunately it was missed ... Read More
We chose this cruise to celebrate my birthday onboard and try a new brand of ship that we had not yet tried. This was our sixth cruise, first on Princess. I registered a birthday event upon booking and unfortunately it was missed completely by all staff and not remedied after several attempts throughout the day. It was a bit upsetting that I chose this way to celebrate a special occasion and things were overlooked. The ship itself is lovely, interesting and clean with the best bed's and pillows we have ever had. We did not attend the shows as we were only on for the 2 night's but we did see the comedian who was great. Food was a little below our expectations in both the dining and buffet area's. We felt the buffet choices were somewhat limited compared to other cruise lines and the main dining I felt the dishes came out a little too cold and did not have a lot of flavour. We really did like the ship overall and other than the above mention would have booked again in the future. Read Less
Sail Date October 2019
We are Elite with Princess and have never experienced as many problems as we did with this cruise. Embarkation was fine and smooth. We were told the rooms would not be available until 1 pm but we could go and drop stuff off in them. Our ... Read More
We are Elite with Princess and have never experienced as many problems as we did with this cruise. Embarkation was fine and smooth. We were told the rooms would not be available until 1 pm but we could go and drop stuff off in them. Our Suite was ready but noticed a few things missing. Those being the fruit basket, our second mini-bar and the pamper pack in the bathroom. We did enquire about all three to be told the fruit basket was not done anymore, except it is still on the website as a perk, the pamper pack is the sleep pack on our bed - no that is not correct, and the second mini-bar would be delivered when we had consumed the first one. So off we went to Guest Services and they arranged for the mini-bar to be traded for two coffee cards. Tried connecting to the Medallion internet but it would not recognise my credentials. Went for lunch and purchased the soda package but had to carry around the receipt if I wanted a drink as the whole system was down. They apparently were still trying to convert the system from US to Australian. Took all day and was only ready after we sailed. Went to muster and ordered two Lemon Lime & Bitters to drink before it started in the Explorers Lounge. Checked my account the next day and was horrified to discover that we had been charged for the coffee cards and $32.00 for the drinks in the Explorers Lounge. Off to Guest Services where we are told the coffee cards will be removed tonight in the update but yes we had to pay for the drinks as they had Vodka in them. I exploded at the lady and said don't you know what it is in a Lemon Lime & Bitters? It is not Vodka and as I don't drink, and have not for the past 40 years, I think I would know if there was alcohol in it! After much arguing they agreed to remove the charge. As most people know that drink is in included in the Soda package we had purchased so they really had no choice but to remove it. So on checking the account the following day all had been rectified and we settled in to enjoy the cruise thinking nothing more could go wrong. We decided to go to the night trivia, again in the Explorers Lounge, and ordered two Sunshine Daiquiris and one Key West Cooler Mocktails, again drinks that are included in your Soda package (travelling with my Mother-in-law and Husband). Did not enjoy the trivia as it was very American orientated and the host proudly stated I am not here to be your friend- so we never returned. On the off chance that something had gone wrong with the drinks again I checked our account and yep you guessed it - we had been charged $48.00 for the three drinks. Back to Guest Services and this time got a better response. The lady pulled the receipt and again it claimed that we had had Vodka in all three drinks. Luckily she had been near the first time we complained and could not believe it had happened a second time. I then explained even if we had alcohol in the Daiquiri - a Strawberry Daiquiri is $11.00 and has rum in it so how do they explain the $32.00 for two drinks - an overcharge of $10.00? A Mocktail is $6.50 but we were charged $16.00 for the Cooler - another overcharge of $9.50. It was left with her for 48 hours to investigate and eventually the charges were removed. After that we never returned to the Explorers Lounge for the rest of the cruise. The day before disembarkation we checked our account and in horror discovered a charge of $41.25 from that lounge again. Yep another trip to Guest Services where we told it was for Vodka yet again and it had been charged at 9.02 pm. We told them that we were in our cabin that night as I was feeling a bit seedy as the ship had been bounced around all day from the wind and our cabin steward had bought the Patter to us around that time. We again explained that we do not drink and wanted the charge removed. Their response - we will look into it. Three hours later we again approached them demanding it be removed - the gentleman said did you not get a receipt for it? Why do I need a receipt for it when I didn't order it? Oh the penny dropped. He claims he removed it and gave us a new printout showing it had been removed. He asked us to double check it before we left the desk and we said yes all other charges are ours and we have receipts for them. Apparently you can ask the server for a receipt of your drink so you know what you are being charged for - no one has ever told us this or has it been printed anywhere since they went digital for everything. We will definitely be asking in future. Got our account under the door before disembarking and didn't bother to check it. Discovered when I got home that we had been charged $5.00 for a coffee the night before, even though we still had coffees on my card. So decided to check the credit card statement and discovered to my horror that yes the total on my account is nowhere near the figure they are charging me. I have now communicated with Princess and am awaiting a reply. If they do not we will ring them and I am sending an email to Head Office in America as this is nothing but fraudulent activity. Whilst we were in the line the lady behind me told me that her friend didn't get her card back after ordering a drink and finally managed to get the girl's attention before leaving and asked her where her card was. She dug in her pocket and produced not only hers but two others! The ship is lovely but the staff are not trained in the way things are done here in Australia. The queues were long at Guest Services over the first two days as we were all given a letter giving various information on it and right at the bottom was how much we were all going to be charged for Gratuities! You can imagine how many Aussies were lined up signing that piece of paper saying oh no you don't. The staff were overwhelmed by it - well you caused it by putting out the wrong information! I suppose we could feel sorry for them as it was the first time this ship has been in Australian waters but seriously for a company this size there are no excuses! Also please be aware that this ship DOES NOT have hand basins to wash your hands prior to entering the Horizon Court. They are also very lax about people using the hand sanitiser. They do not have an updated Horizon so be warned - the desserts are in with the main food so congestion reigns. As they open both ends and the middle traffic doesn't flow in any direction - worst I have seen! They also don't provide a hot dessert at teatime in the Horizon and if bananas, grapes, strawberries, Green tea and English Breakfast tea are out suggest you grab and hoard them - we had none of the fruit after day 2 or 3 and teas after day 8. Poor management yet again. I can honestly say it will be a good thing when this ship returns to America if this is the service we will get. Funny how the other ships sailing down here, which we have been on several times, do not have these issues. It has certainly left a sour taste in our mouths. Read Less
Sail Date October 2019
We chose this cruise mainly due to the itinerary, to fall in the middle of a month long trip to Australia. I do take the responsibility of not considering the amount of sea days vs port days. Four ports on a ten day cruise was too few, ... Read More
We chose this cruise mainly due to the itinerary, to fall in the middle of a month long trip to Australia. I do take the responsibility of not considering the amount of sea days vs port days. Four ports on a ten day cruise was too few, with three of the four being tender ports (too many tender ports). We are a couple in our late 50’s and felt drastically out of place on this mainly geriatric cruise. We did not feel there was enough to do and those sea days got pretty tiring. Napkin folding, knitting, and bridge (to name a few activities) are not our cup of tea. The production shows did not interest us, although we did check out the Rod Stewart impersonator, who wasn’t good. We did appreciate the Concerts under the Stars, although feel there are enough good bands out there not to have to repeat shows. We also enjoyed the talks from the Alaska crab fisherman and the boat pilot, these were good and would have liked more like these. Food was hugely disappointing, even since our last Princess cruise 5 years ago. The MDR food was bland. Food was often served luke warm. The Horizon court was always jam packed and never enough seating, this got old fast. And watching people cough, sneeze and handle food with their hands was disgusting, I realize not the cruise line’s fault. We ended up eating a lot of pizza and burgers at the outdoor grill, hardly good value for the cost of this cruise. The International Cafe became our go-to, we were sorry we didn’t discover it until later in the cruise. Tendering was horrible. In two ports we were required to pay for shuttle passes to get us to the city/towns. These costs should be borne by the cruise line. We did have an awesome excursion in Airlie Beach with Ocean Rafting. The ship is old and shows its age. A good refurbishment might be an idea. The staff though, was excellent. Very friendly and smiling, always pleasant. We would likely not go with Princess again. Read Less
Sail Date October 2019
Loyal Princess cruises, wife picked the cruise as she wanted us to snorkel on the Great Barrier Reef, Sadly we didn’t because, A) too expensive, B) Got sick with the Flu as grotty people coughed all over me. Alcohol prices ... Read More
Loyal Princess cruises, wife picked the cruise as she wanted us to snorkel on the Great Barrier Reef, Sadly we didn’t because, A) too expensive, B) Got sick with the Flu as grotty people coughed all over me. Alcohol prices outrageous, a bottle of Kim Crawford Pinot Noir cost over $50 AUS but you can get it for $16 on-shore. Rod Stewart Tribute guy, stank! Had to leave after 3 songs. guy who sang broadway songs over amplified, gave up after 2 songs. Stage shows, absolutely tops. Comedian from South Africa was vey good. Cabin very comfortable. Should be more disabled cabins on Princess cruises as they are like Hens Teeth. Overall service very good. had troubles with the toilet, had to get the engineer out twice. Was very prompt to come and fix it. Wife had two dud meals, one had hardly any pulled pork, (a couple of strands), the pheasant was related to the Road Runner in that is was tough and sinewy.. Staff very apologetic and would have got another meal if she wanted. I think the food quality not as good as when we first cruised with Princess. Read Less
Sail Date October 2019
We chose this cruise as we have always enjoyed Princess cruises, the Sun Princess is a particular favourite, and the itinery enabled us to stay close to home, whilst seeing places we had not seen before.We were also attracted by the idea ... Read More
We chose this cruise as we have always enjoyed Princess cruises, the Sun Princess is a particular favourite, and the itinery enabled us to stay close to home, whilst seeing places we had not seen before.We were also attracted by the idea of disembarking in Fremantle - our home port - thus avoiding that often long tiring flight at the end of a great holiday! The flight from Perth to Sydney was without incident, and we spent the night before embarkation in the very pleasant Sir Stamford at Circular Quay, Sydney. As we are Elite passengers, boarding was fast and uncomplicated. At least until, having passed through security we realised that we had left my wife's important medication in the fridge at the aforementioned Sir Stamford. Princess'people were amazing! We continued to board, whilst they arranged with the hotel to get the medication into a taxi, bring it to the cruise centre, where it was met by a Princess representative, who delivered it personally to our stateroom!! Thank you Princess, and the wonderful Susan who made it all happen. Sun Princess was as we expected. She's getting on a bit, and if you want to, you can find a few frayed edges - but she is kept scrupulously clean, and the crew seem very happy to be there,. Nothing was too much trouble for them, and I don't believe the word "no "is in their vocabulary! Our stateroom - a Club Class mini suite was perfect! A good size, with a very comfortable bed, and adequate sitting area. We love the fact that these mini suites have a separate shower stall. My wife has some mobility issues which makes it difficult for her to deal with a shower over bath arrangement - and the mini-suites on the majority of other lines (and most if not all newer Princess ships) have this arrangement. Food on this trip was well above average. On our previous Sun Princess cruise we felt that the standards had slipped - this was NOT the case on this trip. Variety was more than adequate, and everything came to the table hot and tasty. We had a couple of meals in the Horizon Court buffet, and found the quality and range of dishes to be surprisingly good. We have never been much for organised entertainment, preferring to just relax and enjoy each other's company. However, from what we saw, the entertainment is perfect for the demographic it is pitched to.A special word of praise for the solo, duo and trio musicians on board - They all really knew their stuff. The deck band were also very good at what they did - although I have to ask whether - as a young "funky "soul band they were appropriate for the passenger demographic. The service we received was exemplary across the board! From our lovely room steward to our crazy gang of waiters in the club class dining we were made to feel very special. It's sad that these days, one sees very little of the more senior officers. their job is clearly to deal with all things nautical, leaving the hotel department to deal with the passengers. I question too the value of the "Cruise Director" On recent cruises, I have barely sighted the CD, and on this cruise I probably passed her several times without knowing who she was. It used to be that the CD was, for the passengers at least, the heart and soul of the ship. Not so now. In summary then, did we enjoy our cruise? - an unqualified yes! Wee we happy to be back on Sun Princess - again yes! Would we cruise on her again - A BIG yes! Are we fans of Princess cruises - I think you can work that one out for your selves!! Read Less
Sail Date October 2019
I had a good time with my friends always enjoyed princess cruises. The food was good with a spread of selections. The DaVinci and Michaelangelo restaurants were great. The ship is clean and beautiful. The staff is always very helpful and ... Read More
I had a good time with my friends always enjoyed princess cruises. The food was good with a spread of selections. The DaVinci and Michaelangelo restaurants were great. The ship is clean and beautiful. The staff is always very helpful and attentive to our needs.The cabin we are in the semi suit which is very spacious for the 4 of us. The nice guy assigned to our cabin Mr Reynaldo Curitana kept our cabin clean and with enough supply of towels. A few things that kind of dampen our cruise was the rocking and rolling at the Tasmanian sea for about 2 days which made us sea sick for a while. The shows at the Princess Theatre were kind of boring its not what i expected since I've been with other princess cruises before. We went browsing at the fine jewelry EFFY shop I took a liking to a ring but really had no intention to buy but with such persuasion skills of the seemingly nice salesmen Nick Vitalli and Julian I was convinced but the problem was it was too big for my ring finger. They said "oh resizing is easy it will only take about 30 min to an hour" since we are disembarking at Sydney and staying for a few days we were told there is a " Monroe Yorke Diamonds" level 29, 2 Chifley Square so we went only to find out that it was no jewelry place but a reception desk with a receptionist who said they don't do such a thing and gave us a number to call. I think we were duped we were misinformed. We tried that number with an answering machine never returned our call. I called customer care 1877ASKEFFY several times greeted with a busy signal. Are the jewelry we bought real or Is this company even legitimate?????????????? Read Less
Sail Date October 2019
Our expectations had been set to expect a high quality cruise experience. Unfortunately reality didn’t measure up. My husband and I travelled with our 17 year old daughter. This was our first experience with Princess having previously ... Read More
Our expectations had been set to expect a high quality cruise experience. Unfortunately reality didn’t measure up. My husband and I travelled with our 17 year old daughter. This was our first experience with Princess having previously cruised with Royal Caribbean and P&O. We felt that the quality of the food was t great, whilst they use high quality produce we didn’t enjoy many dishes served to us. Proteins were consistently over cooked with the exception of strip steak one night that we all really enjoyed. Seasoning was non existent. The entertainment that we saw one night (Hobart) consisted of a group of Irish dancers from the local dance school, mainly young girls, fundraising for a overseas trip. The advertised pipe band did not appear. There were no announcements ts regarding this. We expected Entertainment in the main theatre to be of better quality. On our last night there was no entertainment in the theatre. We were expecting more production type shows. We did pay for a coffee card but found the coffee quality woeful. More training for the “baristas” is needed. This seems to be the case on most ships unfortunately. This was our first and last cruise with Princess Read Less
Sail Date October 2019
Have cruised with Princess many times and overall, the standard is consistent. This time room steward exceptional, captain and officers daily update and log, exceptional, food average in fact almost disappointing in some areas, captains ... Read More
Have cruised with Princess many times and overall, the standard is consistent. This time room steward exceptional, captain and officers daily update and log, exceptional, food average in fact almost disappointing in some areas, captains club cocktail party very disappointing. Ship in good condition and easy to navigate if sailed Princess before. Shops average. Not much 5o buy if you've cruised before. International Cafe very good but extremely busy. Love Princess champagne waterfal but no officers this time - oh well!!. Buffett boring, and not well organized. Have had much better but still enough selection in buffett to fill an appetite.MDR in but not that impressed with food or menu. Embarkation easy and seamless. Love the fact that Princess gives a local map for each port. All over a reasonable cruise and Princess maintained its consistency - some excellent highlights and some disappointing as expected. My second favorite cruise line so will travel with Princess again Read Less
Sail Date October 2019
5 night cruise from Sydney to Tasmania and back. We had been on a Royal class ship before so knew what to expect with the Majestic. Overall it's a pretty ship and liked that they enclosed the forward Hollywood pool area on the ... Read More
5 night cruise from Sydney to Tasmania and back. We had been on a Royal class ship before so knew what to expect with the Majestic. Overall it's a pretty ship and liked that they enclosed the forward Hollywood pool area on the majestic. We are in our 40's and we felt really, really young on this cruise. Not that we mind what age other passengers are, more that we noticed we just didn't seem to get the same level of service and smiles from the crew as passengers double our age. In fact some of the crew just came across a little rude even. Most of the shows etc really were aimed at a much older audience. On previous Princess cruises we really haven't enjoyed the Dining room experience, so on this cruise we didn't bother. We ate at Alfredo's twice. First time was ok, second food was under cooked and not tasty at all. Buffet was real hit and miss. Some items were very good, while others seemed to be way over cooked and just bathing in oil and fat. It was also very annoying that most items had lids on them which made it hard to see what you wanted, etc. We did try to eat at the Crown grill one night but it was totally booked out. We would have tried the french place but there was a very strong unpleasant seafood smell coming from it. We had a standard balcony which was fine. but not as roomy as basic balconies you find on other Lines. Other points, you need to get to the theater very early to get a seat. Odd that such a new ship doesn't have the more hygenic push button doors to public toilets. The Piazza area is very nice and where a lot of things happen. The enclave area is also worth a visit. I would sail again on this ship, but only for a decent price or interesting ports. Read Less
Sail Date October 2019
My wife and I wanted to visit Tassie so we decided to take a cruise there it worked out to be a great choice . Modern ship great decor, service was very good , the ship was at full capacity but never felt crowded . We had a mini suite ... Read More
My wife and I wanted to visit Tassie so we decided to take a cruise there it worked out to be a great choice . Modern ship great decor, service was very good , the ship was at full capacity but never felt crowded . We had a mini suite located deck 14 mid ship.Embarkation and disembarkation was a breeze no hassles.Meal menus and choices in the dinning areas we felt could have been a little better, still good and should fulfill most people’s appetite.Shore tours where well planned and well organised by the crew . Would recommend you book prior to boarding the ship however as they were limited. Entertainment was good plenty of different themes from musical to comedy . The theatre was big and plenty of seats it’s pillarless and you have a great view of the stage from every seat.I would highly recommend the Majestic Princess for your next cruise. Read Less
Sail Date October 2019
I love princess as a cruise line. I have completed over 30 cruises in my lifetime so far. I have tried multiple cruise ship companies and Princess is on of my favourites. They seem to get the balance of Classy, fun and relaxing correct ... Read More
I love princess as a cruise line. I have completed over 30 cruises in my lifetime so far. I have tried multiple cruise ship companies and Princess is on of my favourites. They seem to get the balance of Classy, fun and relaxing correct every time. This one was a short 5days to Tasmania. This is definitely not long enough. It would be great to see a longer cruise itinerary for this location with more to see. You just start to relax and then it is time to get off. It’s really on 4 days as the 1st day is boarding the ship. We booked the enclave this time and it was incredible. As Tasmania is freezing. It was lovely to have a warm pool, steam room and sauna to relax in each day. It is also really quite private due to the extra expense. It is really worth it. Our cabin was prime position. We got a balcony cabin right near the back lifts. There was no outside noise from the lifts at all and it was only a few floors away from the market place above us and the traditional dining restaurant below us. Renato our cabin steward was fantastic. This ship is one of the newer in the fleet so is beautiful and in great condition. There are more passengers on this ship than some of the smaller ones so this can slow down service. However, I was on this ship a year ago and you can see massive improvements since the last time. This shows that princess really do value our feedback and take it onboard. Great to see :) If you get the chance to see Chris Watkins. Do it. He is incredible :) I have seen him twice now onboard this beautiful ship and he is incredible. Read Less
Sail Date October 2019
Yes the ship is new and big but that does'nt make a ship good it had the most boring entertainment like two people playing violins no rock and roll it just was'nt a upbeat and a happy atmosphere compared to other ships ive been ... Read More
Yes the ship is new and big but that does'nt make a ship good it had the most boring entertainment like two people playing violins no rock and roll it just was'nt a upbeat and a happy atmosphere compared to other ships ive been on. It also was crowded and very hard to get a seat most times. Toilet blocked about 3 times in our cabin and also some were out of order around the ship. Cabin was small but clean but configuration were single beds as there was three of us unlike other ships where there is one doulbe bed and a single. The cabin had a good selection of movies. As for food the world fresh market place on deck 16 was average and crowded and hard to get a seat, the lobster and grill bar sold hotdogs and hamburgers and chips which were good, the chopstix noodle bar was average, the symphony dining room food was mostly good and once we found two good waiters we stuck with them and booked the same table every night they really looked after us. The alfredo pizza shop was very good. The crew at the front desk need more training gave wrong information on several times. All in all i would not sail on the majestic again caters for 90 year olds i even spoke to a lady from new york in her late 70s and she was'nt happy with the entertainment and the ship in general aswell and said she has been on better princess ships. Read Less
Sail Date September 2019
Food was great. Our steward could not do enough for us! All wait staff were very friendly and polite. Our disembarkation was smooth and they allowed me to go on via disabled access with my walker, but only after I asked. ... Read More
Food was great. Our steward could not do enough for us! All wait staff were very friendly and polite. Our disembarkation was smooth and they allowed me to go on via disabled access with my walker, but only after I asked. Sadly Princess aren’t well prepared for people with Disability. Nor do they value their smoking passengers. All areas were particularly cold and this could have been fixed with an outdoor mounted heater. 1 smoking area (back of ship) was nice but lacked bins and service (bar was on next floor down). The other 2 were extremely messy and out of the way. I Booked directly with Princess to get room easily accessible to smoking area but they couldn’t have placed me further away if they tried. I had to settle for obstructed view for the privilege. They should have been honest and just said they were booked out of rooms near those areas and I would have book a later sale date. My $199 soft drink package was a waste as I only drink coke and water out of the can/bottle. None of which is covered. I wasn’t able to purchase or view terms online prior to travelling. Sold to me as I walked in as a ‘today only’ deal with heaps of other passengers queueing behind me. Very Sly! I received a note on the door late the night before an excursion saying I was welcome to do the excursion but without my walker. After waving my travel companion off. I decided to do it anyway and booked an Uber. Bay o Islands fishing excursion was wonderful however I question If the tour should have proceeded given how wet and windy it was and how big the swell was. I fell and hurt my back :( I felt valued like a $ Read Less
Sail Date September 2019
Great ship and cruise but had a problem in the Princess theater. When my partner sat down the seat completely came out of its moorings and both he and the seat landed hard on the floor, causing an injury to him. No one on the ship can ... Read More
Great ship and cruise but had a problem in the Princess theater. When my partner sat down the seat completely came out of its moorings and both he and the seat landed hard on the floor, causing an injury to him. No one on the ship can handle serious complaints, as we couldn't dance anymore, which ruined our trip. I'm waiting for Princess Customer service to call me back. Other than that, it's a beautiful ship. Designed originally for the Chinese market, it's got beautiful Chinese designs and decorations and notably every corner is gracefully curved. The Piazza is larger than any other ship but still not large enough for the multitude of dance lessons they offer. Notably on this cruise often the Piazza entertainment was a lovely cello/violin duo who played classical music and the first Headliner was a showy classical violinist. Everyone enjoyed this, whether you were a classicial afficianado or not. We booked small sized private tours and loved them. Food OK - nothing outstanding, but waiters very accommodating in Club Class. Room steward outstanding. The large size of the ship didn't bother me. Don't miss the outstanding 17th floor solarium, which is free. And this was best time of year to travel - not that cool - definitely better than the hot summer months of January-February - and less crowded. Read Less
Sail Date September 2019
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