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298 Princess Alaska Cruise Reviews

We booked this ship for a family vacation with extended family and we were all deeply disappointed in this cruise. We all travelled together on Princess approx. 10 years ago and the quality of service and food has greatly declined since ... Read More
We booked this ship for a family vacation with extended family and we were all deeply disappointed in this cruise. We all travelled together on Princess approx. 10 years ago and the quality of service and food has greatly declined since our first cruise. During bad weather (wind) this ship is unable to dock in Ketchikan. While 2 other ships were able to dock shortly before us the Coral Princess was unable to dock and decided to keep sailing towards our final destination at half speed in rough waters. Not a fun day. Missing 1 of 3 stops was extremely disappointing. Since this was an expected shore day they were very short staffed on this day. Service was non existence. The should not be sailing to Alaska with ships that are unable to dock when every other ship is able to. Holland America passengers were told that our ship did not have powerful enough thrusters to get us to the dock. Princess should not be using this ship for Alaska if they are unable to dock when every other ship is able to. Dinning room was HORRIBLE for the first three days. Our entire party walked out twice. Service was fixed once we spoke to head of Dinning who made sure we had proper service. Entertainment was lacking. They had the same two comedians for the first 4 nights. We sailed with Princess 10 years ago and the level of entertainment and service was much lower than previously experienced. GLACIER BAY WAS AMAZING!! We did express our complaints and concerns to the Princess Cruise line who dismissed every concern we had. My entire extended family have decided that in future we will not sail with Princess. I would highly recommend Norwegian for Alaska. We received much better service for a fraction of what we paid to sail with Princess. Read Less
Sail Date September 2019
we picked this cruise so that we could experience Alaska and sail back to Australia. The overall experience was not that good. The food was not very good at all and had very little variety and flavour. The entertainment was extremely ... Read More
we picked this cruise so that we could experience Alaska and sail back to Australia. The overall experience was not that good. The food was not very good at all and had very little variety and flavour. The entertainment was extremely disappointing and not up to par with other cruises we had had prior to this. There were a lot of minor things that made this cruise much less enjoyable than what we have previously experienced.The onboard activities were very poor and not much variety offered at all if anything I have never felt as bored on this cruise and I have on other cruises that my wife and I had taken and really could not wait for the cruise to be concluded. Overall the staff were very helpful and friendly but there were some that it seemed too much bother for them to help. The overall cleanliness of the rooms and other areas of the ship were very good but there were a lot of negatives during the cruise that made it memorable but for all the wrong reasons. I hope princess can imrove on this as our previous experience with them was nothing but great and memorable for all the right reasons. Read Less
Sail Date September 2019
I have to say straight away that the natural beauty of Alaska is GREAT, and reading the following review should not deter anyone from going to see such a wonderful place. Looking over the side of the ship to see Pacific White-Sided ... Read More
I have to say straight away that the natural beauty of Alaska is GREAT, and reading the following review should not deter anyone from going to see such a wonderful place. Looking over the side of the ship to see Pacific White-Sided dolphins and Orca whales playing in the ship's wake is a real thrill. The train ride in Skagway is Great - The Glaciers are AWESOME. So for the Natural Beauty part - Alaska REALLY ticks all the boxes. We did tour Denali park an Anchorage on our own - had a great time. On morning of Sept 11 we dropped off the car at the airport, took a taxi to Alaska RR station and got the train ride to Whittier. It was a really neat to see whales, seals and eagles along the way as the train travels along the waterfront. And we weren't even on the ship yet! Cool! Now for the Princess part...did we come back "new"?... not really. More like "disappointed". We had paid extra for the full "suite" experience because we were looking forward to the nice amenities Princess would provide to us - wowzer we were surprised... The main problem wasn't that the balcony decking in suite C703 was broken with sharp holes - ask me how easy it is to get bloody feet if you're not wearing shoes. The balcony roof leaked in the rain and dribbled water down the sliding glass door into the room. The shower didn't work (trudge up 3 flights to the spa to get a shower), the hair dryer wasn't working, there were other people's clothes left in the drawers (the room was cleaned that well prior to our arrival) and the bed was worn out years ago. The main problem was that after we talked to the room steward & the front desk on the ship...and then calling the front desk and even trying to call the Princess main landline from Skagway: Absolutely nothing got fixed. OH - the front desk told us they'd have maintenance crew up there right away. They were pleasant enough. And we did see maintenance crews working on everyone else's bathroom. Apparently they didn't like us though since our room never got serviced. We tried asking several times....nothing. The only contact I've had with Princess since then was I got in touch with their "Customer Relations" department - and they say it'll be at least 10 WEEKS before anyone at Princess will get in touch with us. That's how much Princess cares really cares about their customers. They need to do better. Just keep that in mind if you book Princess... I would highly highly recommend you get a newer or more recently refurbished ship. The size and design of Coral is OK, but boy - at least for C703 - that lady needs to go in for some TLC. Read Less
Sail Date September 2019
This was my first Princess Cruise and although we paid a great price for a balcony cabin we were 12 hours leaving port, due to a mechanical problem, our itinerary changed, we did not go to Juneau as planned, we did not cruise the outside ... Read More
This was my first Princess Cruise and although we paid a great price for a balcony cabin we were 12 hours leaving port, due to a mechanical problem, our itinerary changed, we did not go to Juneau as planned, we did not cruise the outside of Vancouver Island which I was looking forward too. The communications regarding the mechanical problem were poor but in general I would say all communications on board the ship were poor. The buffet food was adequate in quality, but nothing to get excited about. Getting off the ship at Ketchikan was a nightmare, we didn't arrive til 1:30 pm and the line to get off the ship was very long and took quite some time to leave. Getting on and off the ship for the first and last time went very well. I really liked the decor of the ship...it felt nautical, it felt like a ship which I like. Read Less
Sail Date September 2019
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. ... Read More
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. Unfortunately, we did not get to see any of those things. Due to mechanical issues on the ship, we experienced a 12 hour delay at the Vancouver port and Princess Cruises cancelled the Juneau destination. They provided a $100 on board credit and 15% off our next cruise (if booked by 9/20/2020) as "compensation," which is both laughable and offensive. This was my first vacation in 4 years, and something I spent a long time saving up for. I can't simply book another cruise within a year, nor would I want to with Princess Cruises. In the end, $100 does not make up for the sights and experiences we were denied, and it was a general consensus amongst my party that we felt robbed. Other items of comment: - The buffet food was terrible and barely edible, but the dining room made up for it. I typically saved my appetite for a dining room meal. - I do not recommend this cruise for anyone under the age of 50. There are very few entertainment options on board, especially for a younger crowd. I was most excited for the 90's Music Night, but ended up being the only person in the room that knew any of the music. There was not a single person on the dance floor. - The theater entertainment was subpar. I have seen high school musicals with better production value, and the ventriloquist act was cancelled due to the talent having laryngitis. The irony of the situation was not lost. - Princess Cruises replaced the Juneau destination with the Port of Prince Rupert in British Columbia. Other than the fact that this was not an Alaskan port on an ALASKAN CRUISE, this port does not experience much tourism and couldn't accommodate 2,200 visitors. There were no sights to see, and only a couple excursion options (the majority of which involved walking around a park, which you could do for free). There was a rumor on board that we only went there because they had the parts needed to repair the ship. Read Less
Sail Date September 2019
We had mechanical issues so we left Vancouver 11 hours later than expected. Then was told we could only travel at ½ speed. So they changed our itinerary to Ketchikan - Prince Rupert from Juneau - Ketchikan. Was hoping to see a ... Read More
We had mechanical issues so we left Vancouver 11 hours later than expected. Then was told we could only travel at ½ speed. So they changed our itinerary to Ketchikan - Prince Rupert from Juneau - Ketchikan. Was hoping to see a glacier(s), of course that didn’t happen. Only spent 6.5 hours in Ketchikan our only Alaskan stop and 11 hours in Prince Rupert. Had to cancel our original tour planned for Ketchikan. Princess Cruises gave us $100 credit to our onboard account for completely missing a port. Prince Rupert was not expecting us so they were not prepared. Because of the time of year the bears were not around, the tours offered were mostly town tours. The only bright side to that stop was that it was sunny outside. The stateroom is showing it age, the beds are very comfortable. Entertainment in theatre was average. Comedian was not so funny. Dancers were okay, lots of steps to know for the same 12 dancers. Microphones worked 80% so could not hear some singing. Like any buffet the food was average and over cooked. I feel this cruise is equivalent to 3 star all inclusive resort. Read Less
Sail Date September 2019
Chose this cruise to see Juneau, glacier bay and mendenhime glacier. Due to engine problems, we had a 12 hour delay leaving originating port of Vancouver Canada. Due to the delay The itinerary was changed eliminating Juneau, Alaska and ... Read More
Chose this cruise to see Juneau, glacier bay and mendenhime glacier. Due to engine problems, we had a 12 hour delay leaving originating port of Vancouver Canada. Due to the delay The itinerary was changed eliminating Juneau, Alaska and adding prince Rupert, Canada which we had no desire to see and did not get off the ship. To compensate for the change we were given a credit of $100 each. We felt this was not an adaquate amount. The food onboard was mediocre and very disappointing. The crew was very good. Our balcony stateroom was great, and we loved the queen bed. We enjoyed room service for our breakfast. There were many activities to participate in if you wanted to. There were many promotions for onboard sales events. To much paper was wasted promoting these events. The casino did not pay! Would not recommend wasting your money. Overall we were disappointed as we had booked this trip 6 months in advance and we were veer excited to take it. We will not cruise with princess again. Read Less
Sail Date September 2019
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over ... Read More
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over 12 hours later than scheduled and at partial speed so Juneau was completely removed from the schedule and when we got to Ketchikan it was pouring rain so our excursion there was cancelled as well. Major disappointment. Wish there was an opportunity offered to people to re-book on an alternate date. Alaska cruise with very little experience time in Alaska! Very smoky in the central area of the ship (Atrium) as well. The Youth program, however, is fantastic and if it weren't for that, this really would have been a complete disaster of a family trip. Ship was clean, although very tired and in need of updating (built in 2003). Read Less
Sail Date September 2019
I chose this cruise so I could get my family to experience a cruise to Alaska-Ketchikan and Juneau. But alas, the cruise did not complete the itinerary they advertised. The ship was delayed in sailing for more than 10 hours because its ... Read More
I chose this cruise so I could get my family to experience a cruise to Alaska-Ketchikan and Juneau. But alas, the cruise did not complete the itinerary they advertised. The ship was delayed in sailing for more than 10 hours because its marine engineers/technicians did not keep this ship in tip top shape to cruise its way up to Juneau. Instead of going to Juneau, the ship turned back and made a brief stop at Prince Rupert, Canada as alternative. No amount of entertainment, on board ship credit or 15% discount could make up for the lost of time and missed experience at Juneau. Dining, shows and other activities were okay. The dining staff we encountered were pleasant enough and some had a good sense of humor. The photos were over-priced. Check in was horrendous for some of our family members who had a non-US passport. They almost passed out in the queue. On disembarkation, the guides were rude and were shouting directions as we were deaf. This cruise did not meet our expectation and so I would not recommend Island Princess. Read Less
Sail Date September 2019
Like many others an Alaska cruise was a dream of ours for a long time, we had planned this trip for years. Bottom line is we did NOT get to go to the ports Princess promised, no Juneau, no glacier, no snow capped mountains.... Ship was ... Read More
Like many others an Alaska cruise was a dream of ours for a long time, we had planned this trip for years. Bottom line is we did NOT get to go to the ports Princess promised, no Juneau, no glacier, no snow capped mountains.... Ship was broken and we went to some other places, but not the "crown jewel" of the whole trip. I get it, things break, but giving us a $100 to spend on board for merch at your store doesn't make it all good Princess. Otherwise ship was nice, food was good, service was great, room was nice etc etc. Inside passage sailing is AWESOME, and the ports we did limp to were good, but lets face it you dont get to just 'go back" to Alaska anytime you want....this trip was years in the making. Princess Im waiting on a REAL DEAL to send me to where you promised you would take me, contact me..... Read Less
Sail Date September 2019
Dates, price, and ports were desirable. We've traveled with Princess on an Alaskan cruise and I based my good prior experience on booking with Princess again. However, I was disappointed in how old and poorly maintained the Star has ... Read More
Dates, price, and ports were desirable. We've traveled with Princess on an Alaskan cruise and I based my good prior experience on booking with Princess again. However, I was disappointed in how old and poorly maintained the Star has become. The overall feel of the ship is "aged". Our stateroom smelled of urine upon arrival and unfortunately that never faded throughout the week! The staff was not as friendly as expected, with the exception of a handful who did go out of their way to make us feel welcomed. The food both in the buffet and the formal dining rooms was only "acceptable". Not once did we receive a "hot" meal, but more like "lukewarm". However, the pizza parlor and grill were exceptionally delicious and fresh (most likely because they make the food as it's ordered). We enjoyed the Ketchikan, Juneau, and Skagway ports but were disappointed with the Victoria port. We arrived 30 minutes before dark and left approximately 4 hours later...not much you can see or do in that time frame so we felt it was a total waste! On a positive note, the bed and bedding were stupendous - best part of the ship in my opinion. Read Less
Sail Date September 2019
*Hour wait to get on ship in Whittier, poorly organized *Rooms at McKinley & Denali were like camping or hunting *Hotel Captain Cook was excellent and restaurants were superb *Salmon Berry Tours is excellent in Anchorage ... Read More
*Hour wait to get on ship in Whittier, poorly organized *Rooms at McKinley & Denali were like camping or hunting *Hotel Captain Cook was excellent and restaurants were superb *Salmon Berry Tours is excellent in Anchorage *Train ride to Whittier was long, be prepared. No water for purchase *Excursion issues in two cities: Train in front of us derailed for the White Pass Scenic Railway. We had to go backwards to Canada (show passports) and have rescue buses pick us up. A 2h45m tour turned into 6 hours. Got refund but did not care to see the town after that. Juneau- paid for Mendenhall glacier and Whale Quest tour. Guaranteed to see whales! Our most exciting part of the trip was cancelled because the boats were not working. We got to the dock, full bus, just to turn around. Will never see whales. Still waiting for refund. *Engine caught fire on our way back to Vancouver. *Had good experience at Sabatini's, bad at Crown Grill. *Cabin steward (Teofilo) was excellent *Entertainment, especially,comedian AJ Jamal was great Read Less
Sail Date September 2019
We chose this cruise as our friends had already chose and booked the cruise in advance. We have cruised several times to several destinations, but this was our first time with Princess. The entertainment and shore excursions on the ... Read More
We chose this cruise as our friends had already chose and booked the cruise in advance. We have cruised several times to several destinations, but this was our first time with Princess. The entertainment and shore excursions on the Princess Star were good. Compared to other cruise lines we have been on, we were not happy with the quality of the food on board. After attending and not happy with our late dining, We tried the specialty restaurant (Crown Grill). Even the food at Crown Grill was not up to the same standards as other cruises we've attended. We tried to eat off the ship as much as possible. We did enjoy the bar staff. As far as our cabin, we had a view (obstructed). I was nervous that the obstructed view would be a problem, but it was not at all! Every time we left the cabin, we came back to a clean room, which we enjoyed. The beds were very comfortable. The cabin was older and the drawers didn't work. The main problem we encountered was that our air conditioning did not work. The first night, my husband called maintenance twice and he waited until 1:30 a.m. and the maintenance crew never showed up. In the morning, we went to the front desk and they had a maintenance supervisor go to our room. He put a paper in front of the air conditioner vent and said that the paper was moving a little bit and felt that the air conditioner was working. They said that at the next port, if a guest does not embark, we can change rooms. We never heard back from the supervisor. But we did get a credit on our on board account for the inconvenience. We had to stay in the hot room for seven nights. Read Less
Sail Date September 2019
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put ... Read More
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put out about colds/flu being reported on the ship, and I was already experiencing symptoms. I followed the recommendations and went to the medical clinic, where there were numerous very sick people. My symptoms weren't as serious as those I saw, but my concern was for my husband because he has a compromised immune system. I had no fever and the doctor said I only had a cold and I was right to be concerned about my husband. If you were diagnosed with the flu, you and your companion received Tamiflu and any shore excursions you had paid for were stamped and you would receive a refund. When I asked about my circumstance, the doctor told me I would be fine and go ahead and enjoy my excursions. By the end of the next day I had almost totally lost my voice and remained that way the rest of the trip. A couple days after I got sick, my husband became ill also. When I got home, a week after becoming ill, I went to my doctor. He swabbed me and my husband and we both tested positive for the flu. We then received Xoflueza, a flu medicine which we really needed in the first 48 hours, but he hoped it would help us some. He told us we were highly contagious, the first flu cases reported in our area, and to go home and stay away from everyone. He said they had to sanitize everywhere we had been. That's when we realized that when we walked onto the Golden Princess, we walked into the flu, because there was no way there was time between cruise sailings to disinfect that ship. The morning we left the ship, we were told to be out of our cabins by 8AM, because they had to be ready for the next group of people by 11:30AM. We had to wait in the Wheel House Lounge until departure about 10AM, using the public restrooms, having no idea we had the flu. When we left the ship, we collected our luggage and waited in an area until our bus to Seattle arrived. As we stood there, we watched people checking in for the Golden Princess. It's sad to think that people walk into this situation, completely unsuspecting and it's just the luck of the draw who comes into contact with the flu bug. I imagine whoever got our cabin next had an unpleasant surprise waiting for them. Princess doesn't care; they already had our money and made even more money on the medical charges; they don't accept insurance. I've been home nearly two weeks now and I'm not well yet, which has not only been miserable but has ruined other plans I had when I returned home. I hopes this helps save someone else from a disappointing trip!! Also, we got very tired of having a camera in our face every thing we did and the pushy sales on the ship. Some of the crew were pleasant, but many were rude and didn't speak very good English. An example: one evening they had sled dog puppies that you could see and pet. Each puppy was on a pillow and tired and sleepy. When you pet the puppy, they had to take your picture petting the puppy. My cousin, as she walked away from petting a puppy, just reached down and patted another puppy on the head. She was immediately told that she wasn't allowed to pet "two" puppies, that she had already petted a puppy. Of course, all these pictures were for sale, $25 a picture. We mostly dined at the Horizon Court Buffet, because we prefer to dine early and be free to dine as we wish. We were encouraged to dine traditional in the main dining room by the tour group we were with, but that meant dining at 7:15 every night at the same table with the same people and since we wanted more flexibility, we chose anytime dining. I celebrated my 70th birthday on the cruise and we ate at the Crowne Grill. It was very good; the steak was cooked just as we ordered. We especially liked being able to choose a sample plate of the four desserts available. We also ate one day at the pizzeria and once at the burger place; they weren't anything special, but good. We didn't participate in any ship activities, except the Glacier Bay assembly, which was very interesting and informative. We enjoyed viewing the glaciers and wildlife all day, as we wandered in and out and viewed the glaciers from different places on board the ship. We enjoyed all of our shore excursions, despite being ill most of that time. In Skagway we rode a bus throughout the town to the White Horse summit, into Canada and back. It was a nice informative ride, but unfortunately mostly foggy, so a limited view. In Juneau we visited a salmon hatchery, where we enjoyed seeing thousands of young salmon. From there we visited Glacier Gardens, colorful and a nice ride through the Tongass Rainforest and a beautiful cafe and gift shop. Our last stop was at Mendenhall Glacier, which was beautiful and my favorite glacier, that we saw. In Ketchikan we took the Historical Walking tour with a local Tlingit guide. That was the best tour we had while on the cruise portion; it was very interesting and a good look into the local native culture. We also visited the Saxman Native Village in Ketchikan; we were disappointed that the native carver of totem poles wasn't there and the native dance was interrupted by lots of babies crying and noises behind the curtain; not very professional. There were some interesting totems to see. As far as our guides and tour bus drivers, all were very good, giving us a lot of insight into the Alaskan life. Service on the cruise ship was mixed. Our cabin steward was very good, but some of the waiters in the dining areas didn't speak very good English and were almost rude. And some of those in sales situations were downright pushy and rude. We bought some metal pictures on the ship, and when we picked them up a couple days later, the person helping us didn't seem to know they were supposed to be individually wrapped and have hangers with them. We talked to others that had the same problem. There were 3 jewelry shops, a cologne shop, a miscellaneous shop with some clothing and a travel shop onboard. It would have been nice, since it was an Alaskan cruise, to have had more nice Alaskan merchandise. Although there were good things on the cruise, mainly the scenery and wildlife, because of the exposure to the flu and the pushiness of sales, it really dampened our spirits about the cruise ship and we won't likely cruise again! Read Less
Sail Date August 2019
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. ... Read More
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. However the cruise part of the trip was a huge disappointment. First there were so many sick coughing and hacking people everywhere.on board and on all the excusions. Having been a nurse I know an outbreak when I am in one and this boat should have declared a respiratory outbreak but did not. Even worse was the food on board. Was that tang they were serving for orange juice or what? It was some powdery substance we know was not real orange juice. The dryed out toast had a crust on it so thick that we needed a chainsaw to cut through. We were basically stuck ordering the same chicken over and over because the selections were mostly fish or pasta. If you wanted a steak you had to pay extra for it. Formal night the menu was no different from any other night. The sauces and dressings were watered down and runny, the fruit loked like it came from a second hand warehouse, our salad had rust on somepieces. We observed one man take a bite of his main fish plate and push it away and another woman next to us the next night ate a sample the spagetti and meatballs and pushed her main entree away as well. Being so sick we ordered room service on the last night.I got the same every day soup of the day which was potatoe and hubby ordered a roast beef sandwich with coleslaw as a side. That coleslaw looked like a dog barfed up in the little bowl. Totally disgusting. When we disembarked it was well organized but those next passengers on their way to Australia we heard, that same day were probably going to have the same nasty respiratory illness on board. We sure didnt expect to pay over ten thousand dollars for a cruise to eat food that I believe our local homeless shelter prepares better. There are way better crusie lines that have their passengers satisfaction as a priority but Golden Princess sure did not. A complete stranger boarding a plane told us she would never sail Princess ever again because of the lousy food and we are in total agreement with her. Read Less
Sail Date August 2019
This was our first cruise and it was a little disappointing. My expectations were sorely not met. The embarkation was very confusing. We were not given any direction upon boarding and were handed papers without any explanation. When we ... Read More
This was our first cruise and it was a little disappointing. My expectations were sorely not met. The embarkation was very confusing. We were not given any direction upon boarding and were handed papers without any explanation. When we asked what we were given the crew stared at us like we were crazy. We had to find our cabin on our own as the crew just pointed to the elevator and said "go up to 8". Our cabin was not turned from the previous guest. The room had hair that wasn't ours everywhere and dirt on the ground. Our steward tried their best but I don't think they understood what we were trying to convey. We were pleasantly surprised by the size. Overall the food wasn't what we were expecting. We were expecting interesting food that we couldn't get anywhere else. It was mediocre at best. There was a good selection of vegetarian options. The pizzeria was probably the best. It was also difficult to get drink orders outside of sitting at the bar. The International Cafe was the most consistently good service and food. The public spaces were nice and the themes were interesting. The entertainment was not what we were expecting. We were expecting multiple different types of entertainment but there wasn't any. There was one theater show and 2 comics the whole 7 days. Most of the activities were during the day while in port, and in the evening it was just sales pitches or musicians performing in the bars. A lot of the interesting things overlapped and you had to choose what was more important, movie under the stars or the comedian or eating dinner, you couldn't do it all. Lastly the crew... some that were nice and greeted us every time we walked by but there a lot of rude interactions. Multiple times the front desk where the interaction was aggressive and rude. I called to ask if the coupon book was delivered to our room and the crew member repeatedly told me the book was "redeemed "and that I "needed to look better". When I walked down there the extremely rude staff told me again that the book was redeemed and then proceeded to call and yell at our steward. The front desk forced our steward off his break and come talk to us which cause our interaction with him strained and uncomfortable the rest of the trip. The worst was the Medical staff. They made my mother feel as though she was being punished for being sick due to the food and would not explain anything. The only saving grace of this cruise was the fabulous weather and scenery. Read Less
Sail Date August 2019
Our travel agent recommended Princess and we chose it because the travel dates worked the best for our schedules. This was our first cruise. We took a train from Denali to Whittier where we boarded the ship. The train ride was long but ... Read More
Our travel agent recommended Princess and we chose it because the travel dates worked the best for our schedules. This was our first cruise. We took a train from Denali to Whittier where we boarded the ship. The train ride was long but comfortable and scenic. Embarkation went smoothly. The muster drill was delayed so we had to eat a hurried supper at the buffet. The ship seemed old and outdated. Several times we smelled a sewage type smell. The pizza was good but the other dining venues were underwhelming. We ate in the dining room once for breakfast. It took 45 minutes to get our food and it was cold. The butter wouldn’t even melt on the toast. Most of the food on the menu was the same food offered at the buffet. We ate at the Bayou Steakhouse and the steak was tough. The food at the buffet was just ok. Nothing was hot, just lukewarm. There was not a lot of variety in food options. Our cabin size was adequate but the furnishings were outdated and worn. The bathroom was small and there seemed to be a leak behind the toilet. There was a magician/comic who was pretty good. There was another comedian that was not very good. We played several of the trivia games and they were fun. The White Pass Railroad in Skagway and 5 glacier seaplane tour in Juneau were our favorite excursions. We did not enjoy Ketchikan that much and our bear watching excursion was the most expensive one we did but was also the least enjoyable and biggest waste of money. Disembarkation was smooth. Read Less
Sail Date August 2019
Cruise to Alaska on Princess Ruby Aug 24, 2019 RT from Seattle, WA. We invited friends to go, their first Princess cruise and their LAST. Their desire was to see Alaska. Due to Princess' contract air carrier Delta, our friends ... Read More
Cruise to Alaska on Princess Ruby Aug 24, 2019 RT from Seattle, WA. We invited friends to go, their first Princess cruise and their LAST. Their desire was to see Alaska. Due to Princess' contract air carrier Delta, our friends endured the first day at the airport, due to Delta delay 3 times (supposed mechanical issue). Our friends arrived at Seattle dock at 3:28 p. m. and could not board the ship due to the gangway being pull up. TAKE AWAY - EZ Air by Princess IS NOT a guarantee you will make the ship on time, nor does their insurance provide assistance for extra expenses. BTW - there were several couples involved with the Delta delay and missing the ship in Seattle. Our friends were flown to Juneau, where NO one would take the Delta Vouchers given to them - taxi, hotel or food - be aware this is an out of pocket expense, which you may get reimbursed for, friends are still working to get their money back (Sept 7, 2019). The next day when the Ruby arrived in port our friends had to wait for people to disembark before they could get on and the 4 of us had a 2:00 p.m. excursion scheduled. We advised the passenger service desk they were boarding in Juneau due to missing the ship in Seattle, because of Delta. Once they were on the ship and Passenger Services provided them the necessary cruise card we headed to their assigned Cabin, only to discover that the guaranteed Cabin they booked in May had been assigned to someone else, so we go back to Passenger Services. (Passenger Services also had their steward take the luggage to the guaranteed Cabin and we advised him he needed to meet us at the Desk to discover what Cabin they would now be assigned). It appears that Princess gave our friends an upgrade Cabin from Deck 12 to Deck 5 - we are still baffled by the upgrade. At least they had a Cabin and NO they will NOT cruise Princess again. Upon returning to the Service Desk, I requested to speak to a Manager 4 times and was refused each time - s/he was busy. No one cared was the message being sent. In the meantime, where were their excursion tickets, the specialty dining coupon and the photo coupon - these never arrived at the new cabin and for the remaining days of the cruise they were back at the Passenger Service Desk every day, including needing to request the documents for Canada and disembarkation. The Passenger Service Desk was NO Service Desk and the Captain's Circle Hostess was NO help, either. Every time our friends went to the Desk they had to deal with someone different and had to restate their experience to another person. What a NIGHTMARE and NO they will NOT cruise Princess, again. By the 7th day of the cruise a customer service rep called our friends to offer a credit of $275 pp for their . . . The above info is for those, who fall for the "refer a friend" promotion Princess has available. We like our friends more than we like cruising! As for our trip - we did not "come back new", my husband and I were never stressed out so much on a vacation and we have had many trips over 30+ years - Princess ships; planes; trains; road trips, etc. We both have noticed that the QUALITY of Princess Cruises has declined over the past 10 to 12 years, and understand it is due to Carnival acquisition. We once enjoyed Princess Cruising and often tell others about the WONDERFUL experiences we have had, but we can no longer say that and will no longer promote them. Except for the specialty dining, the food is OK, nothing outstanding. Service in the dining room Botticelli was lacking this time, not sure why but appeared to be less staff. Service for breakfast at the Da Vinci was exceptional. Service in Crown Grill was exceptional, as always! Our embarkation was very smooth and easy. Having driven to Seattle we were able to walk off - this disembarkation was the GREATEST we have ever had. Read Less
Sail Date August 2019
The cabin was fine, and the cabin steward did a good job. Nothing special except ice - no towels folded into animals, for example. The food was medicre, except for pizza and hamburgers, which were very good. The dining room food, ... Read More
The cabin was fine, and the cabin steward did a good job. Nothing special except ice - no towels folded into animals, for example. The food was medicre, except for pizza and hamburgers, which were very good. The dining room food, though, clearly showed efforts at cost cutting - New York strip steaks were a little on the tough side, for example, and I think that the scallops were not scallops, but rather a whitefish cut to look like them. They were tiny! Deserts in the sit down dining area were good, but those in the buffet area tended to be dry. Service in the dining room was lackadaisical in some cases. Drink packages did not appear to be a good deal. An upgraded meal in the main dining room was as expensive as at a good establishment on shore, which seems odd - after all, you have already paid for some meals. Nevertheless, it felt as if we were subjected to a constant upsell. The music in the production shows was good, but the choreography was clumsy in two of the three relevant shows. The magician was good; the comedian was doing impressions of old comedians - using their jokes - which wern't all that great when the originals gave them (exception - excellent Jack Nicholson impression). Good naturalist, but this was his last trip. One of our party was hadicapped. Good help getting that person on board at the beginning, but none with debarking or reboarding for shore excurions. This was our first and last experience with Princess. Previous trips with both Carnival and Royal Carribbean were better for food, service, and onboard shows. Read Less
Sail Date August 2019
This was our 11th cruise with Princess. This is our first negative review. Very disappointed in management's poor decision to cruise Alaska with this ship. First, the Royal did NOT go inside Vancouver island as advertised. ... Read More
This was our 11th cruise with Princess. This is our first negative review. Very disappointed in management's poor decision to cruise Alaska with this ship. First, the Royal did NOT go inside Vancouver island as advertised. Second, we were UNABLE to get into Juneau Aug 20 because the winds were beyond the "operational capabilities" of the Royal Princess. By the way, weather.com said the winds were about 13 knots. All other large ships sailing that day and that week got into Juneau with no problems. We missed a major brown bear excursion via sea plane ... this was the most recent of many cruises on a Princess ship and we're pretty upset they sent a ship to Alaska that was not able to navigate the waters with ease........and with safety. Earlier in the year, Southeast Alaska Pilots Association (SEAPA) was worried about the Royal's ability to maneuver in these waters.....and it was suggested to have tugs stationed to help the Royal due to her limitations. But apparently due to the expense of the tugs, the cruise line balked at the price of the service. Third, Royal's poor maneuvering capabilities (and planning) affected us in another way as well. Namely, just 3 days before departure Princess notified us that the Royal was going to depart one hour before the previously scheduled departure time ... due to tides. Really! I skippered a small boat for 8 years and I can tell you that any skipper can look up what the tides will be like months or even years in advance. This last minute change forced us to change our flight date by an entire day.......and we had to purchase last-minute accommodations in a very crowded and, therefore, expensive Vancouver hotel. What was Princess thinking sending this ship into Alaskan waterways. We have cruised many times on Princess and we would never have thought the company would have made such an error in planning. The Royal Princess is a beautiful vessel and we enjoyed the creature comforts, entertainment, and food. But, it is of overriding importance that the ship the cruise line chooses for a particular voyage is fit for the trip being offered. Read Less
Sail Date August 2019
Leaving from Seattle was a nice plus for me. Getting to ship was easy and embark process was quick and easy. Had a balcony cabin, and having a balcony was my favorite part, especially with all the fjords and passageways. The room was a ... Read More
Leaving from Seattle was a nice plus for me. Getting to ship was easy and embark process was quick and easy. Had a balcony cabin, and having a balcony was my favorite part, especially with all the fjords and passageways. The room was a bit dated but overall was satisfied and it was very clean. Plenty of space for a stateroom . Decor could be updated. Dining was absolutely awful. Both anytime dining options were very very bad. Service was mediocre. Other options for food was the buffet which was just ok, the international cafe which had almost the same selection all week and almost as bad as main dining. Didn't try the pay places because we figured would be equally bad. The theater entertainment was pretty good, nice shows etc. A lot of the onboard activities were kind of a joke though. The cruise director was super cheesy and overall vibe of the cruise was very cheesy. How many times can you be begged to clap for the same thing. Maybe some people enjoy this type of thing, just not for me. To be fair to the cruise director he did a great job, I just think he had to play to the vibe that princess wanted. The cruise was mainly folks over 55 and families with young kids. Stateroom service was wonderful. Room service pretty good as well. Ports seemed a bit rushed, especially Victoria and Juneau. Shore excursions were overpriced. The lumberjack show is awful. Overall service staff isn't very friendly or helpful. Alaska was great but would not recommend this brand or ship. Read Less
Sail Date August 2019
First the positives: Great embarkation/disembarkation process. Very efficient. Itinerary was nice and Alaska was beautiful. That's where the good ends. For the negatives: This was the most outdated ship I've been on. The back ... Read More
First the positives: Great embarkation/disembarkation process. Very efficient. Itinerary was nice and Alaska was beautiful. That's where the good ends. For the negatives: This was the most outdated ship I've been on. The back deck smelled like sulfur/sewage most of the time. The Casino smelled different but equally as bad. We toughed it out an gambles a few times but no one in our party was offered a free drink while playing (maybe that is a company policy but their sister company carnival offers drinks to players). Very noisy near our state room making it hard to rest. Paper thin walls where you could hear your neighbors conversations. Beds not very comfortable. We booked twin beds but arrived to a one bed and had to wait until the beds were separated before settling in. Most activities on the ship were nickel and dime scenarios trying to separate you from you money. The food was just ok. dining room was a bit better but not by much. Most events were very unorganized. Many of which not starting on time and then not allowing you to get to something else in time after. I've been on several cruises and this is the first bad experience I've had. Maybe it was just this particular ship but not anxious to try Princess again in the future. Read Less
Sail Date August 2019
I chose Princess Cruises based on the strength of the cruiseline's reputation and the many glowing recommendations of my travel agent and friends. I was incredibly disappointed in the land portion (7 days) of our Cruisetour that ... Read More
I chose Princess Cruises based on the strength of the cruiseline's reputation and the many glowing recommendations of my travel agent and friends. I was incredibly disappointed in the land portion (7 days) of our Cruisetour that preceded the actual cruise which probably set us up for a disappointing experience on the ship. Princess has been doing this a long time and this shows in the seamless embarkation, disembarkation, and handling of our luggage. These things went extremely well. However, so many other things that COULD have gone well didn't... and I attribute this to the volume of business Princess handles. The excursions staff are poorly trained and so when things don't go as planned, no one knows how to handle the situation. Missing buses, mis-handled excursions, and incorrect billing are all things that happen... but they also need to be remedied and not addressed with a shoulder shrug. Amenities should also be as advertised. The "Fun Zone" was closed on the ship, the video arcade removed, and the space where Princess Links was supposed to be located was nothing more than some old astro turf with a few cup holes. Kid-friendly really means "kid-tolerant" as there was nothing for my young boys to actually do that was age appropriate aside from parking them at the Kids Club. (Needless to say, they aren't anxious to cruise with Princess again although we might be able to get them on a Disney ship.) NOTE: I spent a lot of time walking around the ship to entertain my boys and our favorite game became spot the broken stuff. The busted and missing railings count was up to 7 when I disembarked. As for the food. I don't understand why so many people rave about it. The Horizon buffet is mediocre and there is so much sodium in the food, it make me feel sick. We had dinner at the Crown Grill which was delicious (which should be with the extra charge!), but our celebratory Wedding Dinner at Sabatini's could have been bested by The Olive Garden. Our main courses were simply inedible, overcooked to the point where we couldn't even cut the shrimp. The special Crab Shack night was fun, but definitely not worth the $29 cover charge per person. Fortunately we tried Donatello's and it proved to be the best choice; so we dined well here for the remainder of the week. What did got well was the attentive service by staff in the bars and restaurants. These members of the staff work incredibly long hours and they make an effort to ensure the passengers are having a good experience. The same can be said for the Steward who cared for our suite. There were plenty of entertainment choices for the varied tastes of my family members (Bingo and the game show style events were our favorites), but the Lotus Spa (which I really looked forward to) was a bit of a disappointment. Services were of average quality (mani/pedi, massages, facial, blow out, and a shave were all had by my family) for premium prices which was expected, but the hard sell of products by the staff was extremely distasteful. The adjoining Fitness Center was also a bit of disappointment as hygiene wasn't a concern. I showed up for the yoga class which was held in the same area as spin class... and the instructor didn't even pretend to clean the gross floor before rolling out a bunch of dirty mats for the passengers. I have never felt so ripped off for the $17 I spent for the class. If you have read my review and gotten to this point, I do want to say that a lot of people around us LOVED the cruise. I can see how a lot of people wouldn't have cared about any of the things I mentioned. If you don't have young children, have low expectations for the quality of your meals, and just want to be on a floating hotel where you can drink, be entertained, and see some sights in Alaska, then a Princess cruise IS for you. Read Less
Sail Date August 2019
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby ... Read More
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby Princess Cruise, both good and bad. Because we had a suite the embarkation process was great. We got on board around 3:30. We had reservations for Crown Grill (free because we were in a suite) so we didn’t want to eat too much. Cabin-Our cabin D737 was great. So nice to have a large cabin on a cruise. We were completely aft which I worried about having to walk too far, but it wasn’t bad and the view was amazing. I have to say for 2 people my husband and I agreed the suite wasn’t necessary. However , we did love the perks from the suite. The nightly canopees were too fancy for us, so we didn’t order anymore. Liked the daily fruit. We told our steward exactly what we wanted in the fruit delivery. Also asked for ice and bottled water every evening. Food- this was the biggest disappointment. My husband and are are not fancy eaters. That’s one reason I chose Princess. My last princess cruise I found the food constantly good and not too fancy. This time the food was mediocre to tasteless. The buffet had a large variety but the food was wasn’t good. I did love the breakfast buffett. I had French toast, bacon, fruit, oatmeal everyday. We did order room service breakfast a few days and I still went up to the buffet for more. For lunch we ate in the Club Class dining room. That was very nice for lunch. I had a hamburger from Salty Dog Grill by the pool (different from the Salty Dog Grill Cafe that you pay for) it was okay. Crown Grill for dinner was worth it. Service and food were excellent. We ate in the dining room for dinner 2x . Again the food and service was good. Horizon Buffett has a lot of variety, but the food wasn’t good. Entertainment- the magician was excellent. The big production the second to the last night was great. My husband and I didn’t find the comedian funny at all, we left early. My husband enjoyed the lounge singers each night. We did the deluxe ship tour $ 150 per person. We loved it. Very interesting and a great swag bag. Skagway zip lining at Grizzly Fallswas fantastic. Glacier Bay was disappointing . Not Princess’s fault. I visited it years ago, there were not really any impressive views. I kept telling my husband just wait. Then the announcement came on that we were leaving. I couldn’t believe that was all. Overall, we won’t be sailing Princess anytime soon. We plan on trying another company. Keep in mind, these are just our opinions. I’m sure people loved the food and entertainment. I’ll answer any questions you may have about the Ruby or having a suite . Read Less
Sail Date August 2019
Chose a connoisseur land/cruise tour based on advice from travel agent and brochures. Amenities not as stated in the brochures. Cruise did not meet our expectations. Length 7 days. Embarkation and disembarkation ok until you get ... Read More
Chose a connoisseur land/cruise tour based on advice from travel agent and brochures. Amenities not as stated in the brochures. Cruise did not meet our expectations. Length 7 days. Embarkation and disembarkation ok until you get to lengthy customs. Ship entertainment very sparse at best. Not as stated online and in the brochures. Only 2 short shows the whole week. Nothing for 19-21 year olds to do. Food average in the buffet and anytime seating. Crown Grill dining the best. No whales sited. Our stateroom was on deck 16 and unfortunately there were very noisy kids on deck 17 running up and down ALL DAY & ALL NIGHT! Port stops ok. Typical tourist stuff. Skagway was fun. Museum, downtown shopping and a show representing the old "red light" district. Excursions were plentiful. We did our own and saved money. Glacier and wilderness the best. Tram (dont take if you don't like heights...1800 ft off the ground)in Ketchikan and shore plane tours ok. Read Less
Sail Date July 2019
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