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3,283 Princess Alaska Cruise Reviews

I read the reviews and thought it was best cruise for our first cruise together. This cruise exceeded our expectations, ALASKA IS BEAUTIFUL!, we will definitely be back but will do it in reverse order, land first, water second. From ... Read More
I read the reviews and thought it was best cruise for our first cruise together. This cruise exceeded our expectations, ALASKA IS BEAUTIFUL!, we will definitely be back but will do it in reverse order, land first, water second. From embarkation to disembarkation, the staff of Princess Cruise was on point. Our steward Inri, always had a smile and made our stay much more pleasant. They had really good and diverse entertainment, Symphonie was exceptional. The food at the Horizon was outstanding and well prepared and we loved that we could get a slice of pizza, burger etc., on the deck. The anytime dining was the way to go, we weren’t tied to a specific time, it allowed us to explore enjoy more of our time on the ship. The only negative was the internet package, it was not consistent and only one device at a time could use it, it should’ve been accessible to both of us, we each had only one device. Read Less
Sail Date September 2019
We have been on about 15 cruises, last one 15 years ago. We have been all over the Caribbean, Mexican Rivera a number of times. Been through the Panama Canal, New Zealand and Australia. First cruise I have been on were I was charged ... Read More
We have been on about 15 cruises, last one 15 years ago. We have been all over the Caribbean, Mexican Rivera a number of times. Been through the Panama Canal, New Zealand and Australia. First cruise I have been on were I was charged for a soda. First cruise I have been on were they wanted to charge me $40 per person per day to look off the stern of the ship. Charged $29 per day service charge for my stateroom and 18% for every drink or soda I ordered. And that was after I paid $4,000 for the cruise. This will be the last Princess Cruise for me. The stateroom was nice, the service was great and the entertainment was good. That embarkation and debarkation was handled great. They did a great job handling luggage on and off the ship. Picked it up at the airport, next time we saw it was in our stateroom. Getting off, put our luggage outside our stateroom and didn’t see it again until we were at the airport. I have to give them a excellent grade on that. Read Less
Sail Date September 2019
We are elite with princess and last cruised on Princess Grand 3-2019 for the Mexico Rivera cruise. This trip was Alaska, 10 days round trip from San Francisco. Its my opinion that service on Princess Grand has improved. Staff constantly ... Read More
We are elite with princess and last cruised on Princess Grand 3-2019 for the Mexico Rivera cruise. This trip was Alaska, 10 days round trip from San Francisco. Its my opinion that service on Princess Grand has improved. Staff constantly ask if everything is ok. horizon court seems to have improved. We are a fan of the club class dinning option and each meal we get an additional item not on the regular menu. Wait staff in club class dining is excellent. Our head waiter was Giovanni and he always fixed an extra dish, usually a delicious pasta. All our excursions were excellent, timely etc. I think this is here Princess excels. What we are not a fan of is the constant promotion of sales and the unnecessary sales flyers that clutter the Princess patter news letter left in our state room. It is an unnecessary waste of paper and printer ink. Passengers should be allowed to opt out of sales promotions and save the environment. The piazza on decks 6 & 7 reminds me of a garage sale with all the tables of sales items. I think & have suggested that the sales items be moved to improve the ambiance of the piazza area. Internet speed has improved since Grand has been wired for medallion, although not on it yet. Entertainment, Grand is still offering the British Invasion and Motor City which we have seen several times over the years. I must say the British Invasion this cruise was the best performed of any of this musical. The Hungarian strings and Piano in the Piazza was superb. This is another area that we like the performances in the Piazza. Read Less
Sail Date September 2019
After reading some of the negative reviews about this ship we had our concerns prior to the cruise. We like to think our standards are extremely high and we expect a good service. This cruise ship and all the staff on board ... Read More
After reading some of the negative reviews about this ship we had our concerns prior to the cruise. We like to think our standards are extremely high and we expect a good service. This cruise ship and all the staff on board totally surpassed our expectations. We chose this cruise for the wildlife and the experience of going to an area that is inaccessible any other way. Yes, the Grand is an old lady now but there were really hardly any concerns or negative comments we could say about the ship itself. We booked the Owners suite on the back of the ship and the perks of being in a full suite were fantastic. From being personally escorted to our state room on the first morning in San Francisco, minibar set up, welcome bottle of champagne, refreshed water and ice every day, extensive fruit bowl, fresh orchid delivered to our room, speciality suite breakfast in the Crown restaurant every morning, free laundry ..... the list goes on and on. We also had a designated concierge contact Lucy, who called numerous times, just to check all was to our liking. On the first night we had a free speciality dinner in the Crown Grill which was fantastic and every other night we ate in Da Vinci club class restaurant. The staff were so attentive in every restaurant we went into, we never came across anybody who was anything less than professional and friendly. Giovanni and his team always went over and above what was necessary to give us a great experience every evening, even remembering our preferences after the first night. We cannot really comment on the evening activities as we tended to enjoy a pre-dinner drink at the Explorers bar (fantastic frozen Margaritas) then go for dinner and then we would go back to our room and enjoy the facilities in our suite and balcony. This was the same for during the day as well, we wanted to see the wildlife rather than sit indoors, so again we spent most of our days at sea on our balcony. We were extremely lucky with the weather and had glorious sunshine most days. Read Less
Sail Date September 2019
San Francisco to San Francisco by way of the inner passage to Alaska. Eleven days of comfortable cruising, great service, no lines, exciting excursions and great food. The worst part of this cruise was San Francisco, not a great city ... Read More
San Francisco to San Francisco by way of the inner passage to Alaska. Eleven days of comfortable cruising, great service, no lines, exciting excursions and great food. The worst part of this cruise was San Francisco, not a great city anymore but the rest of the cruise was outstanding. Balcony room was smaller than my Oceanview on the Emerald but it had a nice balcony that is essential on an Alaska cruise. Anytime dining was great due to food. The wait staff was not up to par and for the first time I could tell anytime has less care than having defined dining and servers. Not bad, they just didn't seem to care. Horizon Court Buffet was excellent. Wait Staff, food quality, temperature and appearance were all top notch. I never had to wait for a table at breakfast or lunch, a first for me. Pizza on Deck 14 and Alfredo's on Deck 5 were very good. Salty Dog grill was also good. Fast service, food was hot and the new pager notification system sped everything up. Explorer Bar was outstanding, the bar staff and wait staff were excellent at night. Entertainment was nice, several new games and things to do made it interesting. Cruise Staff was not the best we've seen but overall pretty good. The only negative was the Asst Cruise Director ruined the Marriage Match Game, usually one of the funniest things all cruise but this time a yawn fest. Casino was good, too much smoke. I wonder how long it will be before they stop all smoking inside the ship? Perfect weather led to more outside activities and they were all good, some very interesting. Highlight of the trip was easily the Chef's Table Dinner. We've done this several times on Princess and other cruise lines and the Grand's was the best due to the Executive Chef and Head Maitra Di. Perfect meal, superb service and entertaining, mutual respect between the Chefs and the Wait Staff led to an amazing meal. Read Less
Sail Date September 2019
This was my third cruise to Alaska aboard the Grand Princess and it was as amazing as ever! The amount of food available was as plentiful as ever. The level of entertainment was good and we really loved the comedians! Can't wait ... Read More
This was my third cruise to Alaska aboard the Grand Princess and it was as amazing as ever! The amount of food available was as plentiful as ever. The level of entertainment was good and we really loved the comedians! Can't wait until next year when the /rand will have implemented the Medallion Class! We went from a balcony to a suite this time and it was worth it! We choose Anytime Dining, which the food is always on the Horizon Deck, however, you also have the option of going into the Dining Room. We had dinner at the Crown Grill, which is an additional cost, but it's also a different experience. It's a steakhouse which is separate from the Dining Rooms on the ship. They cook amazing steaks. I always go for the filet mignon and it's cooked to perfection! We also spend some time in the Sanctuary, which is a very serene quiet area with super big and comfy lounge chairs. Massage is optional. You get served and waited on and it's a beautiful, quiet area on the upper, upper deck of the ship. The cost is $20 for 1/2 day or 4 hours and $40 for 8 hours. Well worth it to escape the noise and crowd temporarily. I'm a serial cruiser and Princess is my preferred method of traveling. I have cruised over 30 times on various cruise lines but love the classiness and sophistication if Princess and plan to continue traveling on Princess! Oh if you work out the Grand Princess has a gym that is very conducive to the athlete then go next door for a complete body treatment at the Spa, we ended some days relaxing in the ever beautiful Sanctuary onboard the Grand Princess Read Less
Sail Date September 2019
We have sailed to Alaska on celebrity infinity in 2012 and could t say enough good things about our trip. Fast forward to September 2019 and we cruised again to Alaska and thought we would try a different ship. We got a recommendation from ... Read More
We have sailed to Alaska on celebrity infinity in 2012 and could t say enough good things about our trip. Fast forward to September 2019 and we cruised again to Alaska and thought we would try a different ship. We got a recommendation from a friend and decided on the star princess. Day one.. the bathroom smelled like an outhouse the whole time we were aboard. The food was subpar at best. Fairly disappointing. The buffet was fairly good. The hamburger grill and pizza were pretty good but the fancy restaurants were pretty bad. The king crab was very dry and chewy. The lobster was like chewing on rubber bands. They also served quail and venison in a meatloaf pate form that other people at our table found inedible. Another occasion I ordered a seafood combo and it also came as a meatloaf wrapped in seaweed. It was gross. Had the menu said it came as a pate I wouldn’t order it. The elevators were packed nearly constantly making it hard to get from one place to another with my handicapped spouse. Then there were our lovely F bomb yelling neighbors adding to the ambiance. The ship truly seemed over crowded. Trying to go to the theater for shows was difficult to find anywhere to sit at all. We had to leave no room. Read Less
Sail Date September 2019
We chose this cruise as our friends had already chose and booked the cruise in advance. We have cruised several times to several destinations, but this was our first time with Princess. The entertainment and shore excursions on the ... Read More
We chose this cruise as our friends had already chose and booked the cruise in advance. We have cruised several times to several destinations, but this was our first time with Princess. The entertainment and shore excursions on the Princess Star were good. Compared to other cruise lines we have been on, we were not happy with the quality of the food on board. After attending and not happy with our late dining, We tried the specialty restaurant (Crown Grill). Even the food at Crown Grill was not up to the same standards as other cruises we've attended. We tried to eat off the ship as much as possible. We did enjoy the bar staff. As far as our cabin, we had a view (obstructed). I was nervous that the obstructed view would be a problem, but it was not at all! Every time we left the cabin, we came back to a clean room, which we enjoyed. The beds were very comfortable. The cabin was older and the drawers didn't work. The main problem we encountered was that our air conditioning did not work. The first night, my husband called maintenance twice and he waited until 1:30 a.m. and the maintenance crew never showed up. In the morning, we went to the front desk and they had a maintenance supervisor go to our room. He put a paper in front of the air conditioner vent and said that the paper was moving a little bit and felt that the air conditioner was working. They said that at the next port, if a guest does not embark, we can change rooms. We never heard back from the supervisor. But we did get a credit on our on board account for the inconvenience. We had to stay in the hot room for seven nights. Read Less
Sail Date September 2019
7 days to Alaska. We were supposed to go to Sawyer glacier but the capt. decided the weather was too bad to go. That was to be the highlight of the cruise. The star is an older ship but still looks good for the most part. Be very careful ... Read More
7 days to Alaska. We were supposed to go to Sawyer glacier but the capt. decided the weather was too bad to go. That was to be the highlight of the cruise. The star is an older ship but still looks good for the most part. Be very careful on the Lido deck when it has water on it. My wife slipped twice and the second time banged her knee pretty good. The deck is very slippery. We had a table for 2 confirmed for early seating only to find out it got changed to a table of 8. We were told they couldn't change it so we went to anytime seating and got a table for 2. The menu in the dinning room had 3 very good nights and 4 that were just so so. We ended up with salmon that is on the everyday side of the menu. The Buffet on lido deck wasn't very good for the most part. Pizza was just sauce and cheese on cardboard. Hamburgers were the best part of that deck. They have soft serve ice cream all day. The shows were good for the most part.. The magician was good, the so called comedian just wanted to swear which isn't funny but a big turn off. It was too bad he was on twice. The internet was very slow., other ships have much faster internet. The windows in the public areas were dirty and some you could hardly look through. Being elite status, if you are a drinker you get free mini bar, all the drinks you want at the captains party and free wine tasting. If you don't drink you get nothing-just a bottle of water. they discriminate against nondrinkers. Ports of call were Skayway, Ketchikan, Judeau, and Victoria (from 7pm to 11 pm) so you are there at night. Being in Alaska is always nice and pretty. Read Less
Sail Date September 2019
We started our cruise from Seattle, staying overnight at the DoubleTree hotel at Seattle, booked through Princess Cruises. I would recommend this hotel prior to a cruise. Part of the booking the hotel was the Transfer from the airport ... Read More
We started our cruise from Seattle, staying overnight at the DoubleTree hotel at Seattle, booked through Princess Cruises. I would recommend this hotel prior to a cruise. Part of the booking the hotel was the Transfer from the airport to the hotel and Hotel to the ship. The embarkation was very fast of the ship through checking and security on board in 20 minutes from getting of the coach. Of the three cruises we have been on this was by far the fastest. Our cabin was on Caribe deck 502, it was small as was the bathroom, the balcony was large as was the flat screened 32 inch tv that overpowered the room, you have to be careful not to hit your head on the corner of the tv which i did on occasion. The queen size bed was very comfortable. plenty of hanger space and I liked the shelving unit too, incidentally the safe was not working. The washroom was very small compared to the other cruise ships we have been on. The shower is vey tiny, a word of warning be careful with the shower faucets, the number are printed on the shower faucet and cannot be seen from inside the shower, you can be badly scalded if you are not careful. To read the numbers you have to get out of the shower. Dining was the biggest disappointment of the cruise. We went to the Horizon buffet when we boarded the ship as our cabin was not ready, as we entered the buffet there are two sinks where you have to wash your hands, standing there was a crew member instructing you to wash your hands, I was impressed, as it was embarkation day the buffet was busy, after lunch we decided to explore the ship, we made our way the Atrium, seeking out the Library, we found it off the Atrium, it was a small library with 3 relaxing chairs plus numerous computers, in the entrance was a crew member to give any help to those who needed it to use the computers. Most of the action takes place in the Atrium, the noise was so loud the cruise director chatting on his microphone on the highest volume setting possible, the Atrium is like a long tube reaching up through the middle of the ship, with decks and lounges going off them, how can you concentrate in the library/Internet cafe is beyond me. You can always find the Atrium by following the noise. The lounges are the same quiz games dance lessons and other entertainment are in the lounges at one time or another. The quietest place we found was the Skywalkers disco and lounge, I spoke to several people up there, they had come there for the peace and quietness, but no drinks or coffee are available. We are not open until 10pm we were rudely told when we asked a barman. There was one more place for peace and quiet and that was the Sanctuary, I believe it was $40 a day each to use, very expensive to have to pay for a little peace of silence. We found the ship was noisiest on sea days when in port it was much quieter. Back to the Horizon buffet, on the sea day my wife was ill, I left her in the cabin to go for lunch, I found a table vacant at one side of the entrance, as I entered I noticed there was no one supervising hand washing, as I sat there eating I counted 50 passengers walking past the wash stations in 10 minuted. What is the point of me washing my hands, then going and using utensils used by passengers with dirty hands. On other surmise ships and the International Cafe servers serve your food no passengers are allowed to self serve. I would class the Horizon buffet as an health risk. When we booked the cruise we asked especially for a table for two as my wife is deaf in one ear and partially deaf in the other ear, she uses one hearing aid in the partially deaf ear. She gets confused when in a crowd of people at a dinner table. On our third evening we decided to go to the Amalfi dining room our designated dining room for the 7.15 dinner. When we were shown our table we were surprised that it was set for a table of 8, I mentioned to the waiter that we required a table for two, we were told rather abruptly no tables for two are in this restaurant, I had been down to the restaurant to make sure we had a table, but during the day it was closed. The waiter then crossed examined us asking who hadn’t we been down before and also where had we eaten, we ordered our meals and ate as quick as possible, we ate in the Portofino restuarant after that Entertainment, Princess does a good job when it comes to shows in the princess theatre. The entertainment was first class Service was good except for the dining waiter who might have been having a good day. We only did one Shore excursions, that was at Skagway, we did the White Pass railway. Which was fantastic. We are a senior couple of 70 and 75 no children. We wont travel with Princess again, I realize its a family oriented cruise line, the noise levels are far to high for us.especially for my wife who’s hearing aid is so sensitive to noise. The other cruise line we used before this one, is more suitable for seniors. Read Less
Sail Date September 2019
Overall a nice experience. Great cabin, balcony was well used and steward was perfect. Food was not up to other Princess ships I've been on but service was wonderful. I should clarify, Horizon Court Buffet at times reminded me of ... Read More
Overall a nice experience. Great cabin, balcony was well used and steward was perfect. Food was not up to other Princess ships I've been on but service was wonderful. I should clarify, Horizon Court Buffet at times reminded me of college dorm fare. Shows were very good. The most annoying thing was the constant announcements of sales. Yes, they have to make a profit but sometimes it's the little things that make a customer feel special. It was exciting to receive a packet in the post with documents, luggage tags and great expectations of an upcoming adventure. Now you have to print yourself documents etc etc. Nice touch at the end of the cruise was the airlines luggage program. Bags whisked away not to be touched again until you land at your home airport. Note the Star is getting a bit long in the tooth. Showing some age, it gets hard to maintain a ship after 15 years of service. Read Less
Sail Date September 2019
Overall we had a wonderful time. I looked forward to the captain's greetings which always ended with "bye-bye". We purchased the steak and lobster balcony dinner, however this being our first cruise we thought you would dine ... Read More
Overall we had a wonderful time. I looked forward to the captain's greetings which always ended with "bye-bye". We purchased the steak and lobster balcony dinner, however this being our first cruise we thought you would dine on a special balcony of the ship. Not so, you are supposed to have a balcony room for this feature (they really should include that in the ad) so we asked the dining staff how we could amend this and they rose to the occasion. We had our own private waiters, James and Nino, who set us up at table on the aft balcony of the ship and dusk. They kept our champagne glasses filled, they took photos for us and even shelled our lobster. They provided us with a night of amazing memories. Alan, our cabin steward was also amazing. The first day he knew our names and always greeted us with a smile, even took a moment to ask about our excursions or our experience. He made us feel like family, not guests. Read Less
Sail Date September 2019
Celebrating 65th Birthday with an amazing cruise to Alaska was the trip of a lifetime. We started in Seattle with a tour of Mt. Rainier which was lovely. Perfect weather in Seattle. Embarkation was easy, efficient and smooth. We were ... Read More
Celebrating 65th Birthday with an amazing cruise to Alaska was the trip of a lifetime. We started in Seattle with a tour of Mt. Rainier which was lovely. Perfect weather in Seattle. Embarkation was easy, efficient and smooth. We were in our balcony cabin shortly after boarding, unpacked and joined the sail away celebration. Star Princess was beautiful. Dining in all the venues was delicious and plentiful, our favorite was Crab Shack and The Crown Grill, The buffet was delicious and plentiful with lots of seating. We never had a problem finding something to eat and somewhere to sit. The coffee in the buffet was very good. Our cabin steward William was attentive and responsive to our needs and requests. The entertainment on board was fun and just right, including the enrichment series. Very informative about sea life and the bounty of Alaska. The shore excursions were perfect, we enjoyed each activity in each Port. The Alaska Rainforest and Raptor Center where we saw Sitka the Bald Eagle was just amazing. Whale Watching and Mendenhall Glacier in Juneau was simply breathtaking and we got to see many whales, including Orca’s up close. The Skagway White Pass Railroad was absolutely beautiful. Victoria is a beautiful City and we enjoyed our chocolate experience at Roger’s Chocolates. The weather the first week of September was beautiful, with the only exception being the fog that caused us to not be able to sail into the Tracy Arm Fjord, Service onboard the Star Princess was top notch with friendly and helpful staff. We would definitely love to do another Alaska Cruise and love Princess Cruises. Can’t wait for the next Princess Cruise adventure. I highly recommend this Star Princes Alaska Cruise. Read Less
Sail Date September 2019
Our suite was very spacious and very clean. The steward always had the room cleaned and beds made by the time we returned from breakfast. Before retiring for the evening the beds were straightened out and chocolate placed on bed. Loved ... Read More
Our suite was very spacious and very clean. The steward always had the room cleaned and beds made by the time we returned from breakfast. Before retiring for the evening the beds were straightened out and chocolate placed on bed. Loved the comforter Clean towels at all times and adequate soap was supplied. The cabin had two glass double doors along one wall. Great view. Balcony had two chairs and table and also two deck chairs. The food was excellent including excellent service. Lots of meal choices catering to any pallet. The waiters were kind, attentive and at times entertaining. They made you feel like part of a family. They went out of their way to make you feel special. Entertainment was great. The comedian on the ship was absolutely hilarious and rightfully received a standing ovation. The dancers performed like professionals. Alaskan scenery was breathtaking and I recommend the Ketchikan Duck Tour. Embarkation and disembarkation was well organized with minimal waiting times. There were plenty of people guiding you through. Lovely Cruise. A must! Read Less
Sail Date September 2019
It was arranged by a local bus tour company and it was a dream of mine. My husband and I decided that life is too short to sit around waiting for the lottery. The ship was awesome and our cabin was comfortable and clean. The bed was very ... Read More
It was arranged by a local bus tour company and it was a dream of mine. My husband and I decided that life is too short to sit around waiting for the lottery. The ship was awesome and our cabin was comfortable and clean. The bed was very comfortable as were the pillows. The dining was an experience in different tastes and an awesome and overwhelming journey. It was prepared well and it allowed us to experience different foods i.e. ate escargots for the first time and they were delicious. Anyone who said they were bored just were not taking advantage of what was available from bingo, bible study, casino, crafts, exercise, comedy acts and Broadway acts, etc. We also went on shore excursions in Ketchikan, Juneau and Skagway and they were all fun in their own way, Saw a good deal of country, spoke with many people and it was truly an awesome experience. The steward, Reinir was just a lovely individual who worked hard but was very genuine in his dealings with us. No phoniness about him. He was very good at giving us advice and directions about things on the ship and what was available. In the dining room we had Rhoderick and he guided us in an adventure in dining. Ate a variety of meals and they were second to no one. The chefs knew their way around a kitchen and the blends of flavours they used were out of this world. We ended our cruise in Seattle but prior to that we were in Victoria BC Canada. We arrived at 7 PM PST and it was beginning to darken soon after we embarked on a shuttle bus and we walked to Chinatown. If we had arrived at 4 PM the excursions others had taken would have been enjoyed a bit longer because the main complaint from others was they couldn't see anything because of the lack of light. ALL IN ALL for hubby and I it was a tremendous experience. The weather at times was abysmal but it's September in Alaska,,,rain and fog were a chance we took and we did not get to the TRACY fjord due to the dense thick fog and that was disappointing but safety was a factor and I am glad the Captain went on the side of safety. Read Less
Sail Date September 2019
This cruise was to celebrate my upcoming 70th birthday and that we did. All the excursions we took were wonderfully laid out with experienced guides. The only problem I had was the amount of walking involved both on the ship and the ... Read More
This cruise was to celebrate my upcoming 70th birthday and that we did. All the excursions we took were wonderfully laid out with experienced guides. The only problem I had was the amount of walking involved both on the ship and the excursions. The Star Princess is very large, with long, well lite, narrow hallways and several banks of elevators to move you from floor to floor. With roughly 2,600 passengers and 1,100 crew members on board, that is a lot of people moving around. Breakfast and lunch seating can be a bit difficult between 9:00 and 10:00am, so go a little earlier, when it’s easier to find a table. Sharing a table with someone you don’t know can be fun and interesting. You really need to go a few minutes early for the shows you want to see because, again seating fills up quickly. But the people I met and the adventures I had, created memories that will last a lifetime. I loved this cruise and may repeat it in the years to come. Read Less
Sail Date September 2019
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put ... Read More
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put out about colds/flu being reported on the ship, and I was already experiencing symptoms. I followed the recommendations and went to the medical clinic, where there were numerous very sick people. My symptoms weren't as serious as those I saw, but my concern was for my husband because he has a compromised immune system. I had no fever and the doctor said I only had a cold and I was right to be concerned about my husband. If you were diagnosed with the flu, you and your companion received Tamiflu and any shore excursions you had paid for were stamped and you would receive a refund. When I asked about my circumstance, the doctor told me I would be fine and go ahead and enjoy my excursions. By the end of the next day I had almost totally lost my voice and remained that way the rest of the trip. A couple days after I got sick, my husband became ill also. When I got home, a week after becoming ill, I went to my doctor. He swabbed me and my husband and we both tested positive for the flu. We then received Xoflueza, a flu medicine which we really needed in the first 48 hours, but he hoped it would help us some. He told us we were highly contagious, the first flu cases reported in our area, and to go home and stay away from everyone. He said they had to sanitize everywhere we had been. That's when we realized that when we walked onto the Golden Princess, we walked into the flu, because there was no way there was time between cruise sailings to disinfect that ship. The morning we left the ship, we were told to be out of our cabins by 8AM, because they had to be ready for the next group of people by 11:30AM. We had to wait in the Wheel House Lounge until departure about 10AM, using the public restrooms, having no idea we had the flu. When we left the ship, we collected our luggage and waited in an area until our bus to Seattle arrived. As we stood there, we watched people checking in for the Golden Princess. It's sad to think that people walk into this situation, completely unsuspecting and it's just the luck of the draw who comes into contact with the flu bug. I imagine whoever got our cabin next had an unpleasant surprise waiting for them. Princess doesn't care; they already had our money and made even more money on the medical charges; they don't accept insurance. I've been home nearly two weeks now and I'm not well yet, which has not only been miserable but has ruined other plans I had when I returned home. I hopes this helps save someone else from a disappointing trip!! Also, we got very tired of having a camera in our face every thing we did and the pushy sales on the ship. Some of the crew were pleasant, but many were rude and didn't speak very good English. An example: one evening they had sled dog puppies that you could see and pet. Each puppy was on a pillow and tired and sleepy. When you pet the puppy, they had to take your picture petting the puppy. My cousin, as she walked away from petting a puppy, just reached down and patted another puppy on the head. She was immediately told that she wasn't allowed to pet "two" puppies, that she had already petted a puppy. Of course, all these pictures were for sale, $25 a picture. We mostly dined at the Horizon Court Buffet, because we prefer to dine early and be free to dine as we wish. We were encouraged to dine traditional in the main dining room by the tour group we were with, but that meant dining at 7:15 every night at the same table with the same people and since we wanted more flexibility, we chose anytime dining. I celebrated my 70th birthday on the cruise and we ate at the Crowne Grill. It was very good; the steak was cooked just as we ordered. We especially liked being able to choose a sample plate of the four desserts available. We also ate one day at the pizzeria and once at the burger place; they weren't anything special, but good. We didn't participate in any ship activities, except the Glacier Bay assembly, which was very interesting and informative. We enjoyed viewing the glaciers and wildlife all day, as we wandered in and out and viewed the glaciers from different places on board the ship. We enjoyed all of our shore excursions, despite being ill most of that time. In Skagway we rode a bus throughout the town to the White Horse summit, into Canada and back. It was a nice informative ride, but unfortunately mostly foggy, so a limited view. In Juneau we visited a salmon hatchery, where we enjoyed seeing thousands of young salmon. From there we visited Glacier Gardens, colorful and a nice ride through the Tongass Rainforest and a beautiful cafe and gift shop. Our last stop was at Mendenhall Glacier, which was beautiful and my favorite glacier, that we saw. In Ketchikan we took the Historical Walking tour with a local Tlingit guide. That was the best tour we had while on the cruise portion; it was very interesting and a good look into the local native culture. We also visited the Saxman Native Village in Ketchikan; we were disappointed that the native carver of totem poles wasn't there and the native dance was interrupted by lots of babies crying and noises behind the curtain; not very professional. There were some interesting totems to see. As far as our guides and tour bus drivers, all were very good, giving us a lot of insight into the Alaskan life. Service on the cruise ship was mixed. Our cabin steward was very good, but some of the waiters in the dining areas didn't speak very good English and were almost rude. And some of those in sales situations were downright pushy and rude. We bought some metal pictures on the ship, and when we picked them up a couple days later, the person helping us didn't seem to know they were supposed to be individually wrapped and have hangers with them. We talked to others that had the same problem. There were 3 jewelry shops, a cologne shop, a miscellaneous shop with some clothing and a travel shop onboard. It would have been nice, since it was an Alaskan cruise, to have had more nice Alaskan merchandise. Although there were good things on the cruise, mainly the scenery and wildlife, because of the exposure to the flu and the pushiness of sales, it really dampened our spirits about the cruise ship and we won't likely cruise again! Read Less
Sail Date August 2019
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. ... Read More
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. However the cruise part of the trip was a huge disappointment. First there were so many sick coughing and hacking people everywhere.on board and on all the excusions. Having been a nurse I know an outbreak when I am in one and this boat should have declared a respiratory outbreak but did not. Even worse was the food on board. Was that tang they were serving for orange juice or what? It was some powdery substance we know was not real orange juice. The dryed out toast had a crust on it so thick that we needed a chainsaw to cut through. We were basically stuck ordering the same chicken over and over because the selections were mostly fish or pasta. If you wanted a steak you had to pay extra for it. Formal night the menu was no different from any other night. The sauces and dressings were watered down and runny, the fruit loked like it came from a second hand warehouse, our salad had rust on somepieces. We observed one man take a bite of his main fish plate and push it away and another woman next to us the next night ate a sample the spagetti and meatballs and pushed her main entree away as well. Being so sick we ordered room service on the last night.I got the same every day soup of the day which was potatoe and hubby ordered a roast beef sandwich with coleslaw as a side. That coleslaw looked like a dog barfed up in the little bowl. Totally disgusting. When we disembarked it was well organized but those next passengers on their way to Australia we heard, that same day were probably going to have the same nasty respiratory illness on board. We sure didnt expect to pay over ten thousand dollars for a cruise to eat food that I believe our local homeless shelter prepares better. There are way better crusie lines that have their passengers satisfaction as a priority but Golden Princess sure did not. A complete stranger boarding a plane told us she would never sail Princess ever again because of the lousy food and we are in total agreement with her. Read Less
Sail Date August 2019
I had not sailed on Princess before and not sure I will again. I suggest before selecting a cruise, check the age of the ship and when it was last updated. The Golden Princes was in need of updating and repair. It was older and seemed very ... Read More
I had not sailed on Princess before and not sure I will again. I suggest before selecting a cruise, check the age of the ship and when it was last updated. The Golden Princes was in need of updating and repair. It was older and seemed very sad and dingy, the carpet needed to be replaced through out the ship. In addition, the staff was not very friendly and they charged for everything...even bottled water. I would rather they just bump up the price a few dollars to cover for bottled water and don’t charge. On board the ship the food was not all that good and lacked variety. It felt as though the the crew was tired since this was one of the last cruises this season. Although we only participated in one onboard activity (Bingo), I can't speak to the entertainment on board. The one Bingo session seemed lack luster and tired. The was a large amount of excursions to choose from and we were pleased with the ones we selected. Prior to the cruise, we took the escorted land tour and it was excellent! First class service and the food & tours were really good. Most meals were included as we were given vouchers for the restaurants on site at the lodges. The lodges were not updated as much as I thought they should be but overall there wasn't a problem with the accommodations. Our tour guide went above and beyond to accommodate the variety of people in the tour with diatery needs and/or special requests for accommodations I suggest, to do your homework before spending as much money as I did. Read Less
Sail Date August 2019
It was our relatives that were going on and it was recommenced by our travel agent. we were astonished by the number of activities. we were not pleased with the breakfast accommodation especially for the people that wanted a quick ... Read More
It was our relatives that were going on and it was recommenced by our travel agent. we were astonished by the number of activities. we were not pleased with the breakfast accommodation especially for the people that wanted a quick breakfast and cup of coffee without having to pay extra. also, we were not appreciative of the fact that we that we tried on sunday to make a reservation for thursday and we were told that there were no reservations available. this was calling five days in advance. Not happy. when we tried to make a reservation we were put on hold for a long.........................period of time. we finally went to the customer service desk and they were able to get to the dinner reservation call center after a long period of time and they were told there were no reservations available for the rest of the week. (this was on sunday when we were trying to make reservations for a wedding anniversary) !!!! Read Less
Sail Date August 2019
Alaska is a beautiful place and getting there is more than half of the fun. The Royal Princess is a beautiful ship with many things to do, see or enjoy from early morning to late at night. Always book a balcony stateroom. We loved ... Read More
Alaska is a beautiful place and getting there is more than half of the fun. The Royal Princess is a beautiful ship with many things to do, see or enjoy from early morning to late at night. Always book a balcony stateroom. We loved seeing the world go by without having to get dressed. Balconies are private but you can hear your neighbors clearly when you’re all on your balconies. We enjoyed sleeping with the balcony door ajar or wide open. The Royal had “smart casual” and “formal” nights. Most women were in dressy slacks and something sparkly on formal nights in Anytime Dining and men wore dark slacks with nice long sleeved button up shirts. In Traditional Dining, it was tuxedos and ball gowns. Smart casual meant no jeans or shorts so khakis/ dress slacks with nice shirts or blouses/sweaters were common for both men and women. It is a floating global community so be aware that there can be curious cultural behaviors that are new to many passengers. English was the primary language on our ship. Hygiene signs translated into Chinese, German and French would have been helpful so all passengers would wash their hands before every meal when entering the buffets or dining rooms. We did catch colds near the end of the cruise and noticed that staff had stopped supervising dining room hygiene on the third day. We seldom saw other passengers at the handwash stations after that third day. We walked around Ketchikan on our own. We visited Mendenhall Glacier National Park and Mt Roberts Tramway in Juneau. 90 minutes at Mendenhall is not enough time to walk to Nugget Falls for a closer glacier view and see the visitors’ center. Stay longer. The Tramway is amazing with a good restaurant at the top and fun hiking trails where we saw bears in the distance. In Skagway, we took a motorcoach to the Yukon Territory then rode the Skagway-Yukon Railroad back to Juneau from Fraser. Getting acquainted with the sled dogs in CarCrossing was a highlight. Skagway was a ghost town by 7:00 pm and that’s why the ship leaves by 8:00pm. From the ship, we took the Princess train from Wittier to Denali, stayed in Denali Princess Lodge then went by motorcoach to Fairbanks from which we flew home. The train was a wonderful day of travel but the highlight was the next day on a flightseeing tour which was 200 miles though the National Park including coming within 1/2 mile of Mt Denali/McKinley. Denali Lodge was tired, dark and dank. Food choices were limited at the resort. Traveling near the end of season means places are emptying their inventories so several menu items were not available in different restaurants near the Denali Lodge. Stay at the Princess Mt. McKinley Lodge instead of the Denali Lodge unless it gets renovated. Skip Fairbanks completely (tourist trap) and return to Anchorage for your flight. Read Less
Sail Date August 2019
This is our third Alaskan cruise and probably the best overall! We live in Vancouver and it is so nice to be able to do a round trip cruise and not have to fly. We arrived at the port around 1:00 pm and the embarkation went smoothly. We ... Read More
This is our third Alaskan cruise and probably the best overall! We live in Vancouver and it is so nice to be able to do a round trip cruise and not have to fly. We arrived at the port around 1:00 pm and the embarkation went smoothly. We picked up our Medallions and went through security very quickly. There was a bit of a delay going through US customs but with that many people it is to be expected. We boarded and went to our stateroom and our luggage was already there! We had booked an inside guarantee and we were upgraded three days before departure to a deluxe balcony with an obstructed view! We were thrilled! Our stateroom was very nice and the view was not obstructed above the railing. We had a sofa which was great. The only disappointment about the departure was the time we left Vancouver which was 1:00 am. We love the sail away out of Vancouver under the Lions Gate Bridge and the view of the beautiful city from the water but missed it this time due to the tides being low. We had anytime dining and after the first couple of nights waiting for a table we decided to make reservations in the morning for dinner that evening. The food was very good! We were pleasantly surprised to have Alaskan King Crab and Halibut on the menu two evening's on our 14 day cruise. It was wonderful having food from the place you visit. The crab was delicious! We had dinner one night at Alfredo's and the pizza was great! We also ordered a Crown Grill steak from the dining room to accompany our meal one night. We ate lunch at the Horizon Court and every sunny day took our lunch out to the aft. The entertainment was very good especially comedian A.J. Jamal who we saw four times and each show was fantastic. We also loved Charlotte Newman a singer and guitar player who has an amazing voice. She played in Crooners and other locations throughout the ship. Matt O was the cruise director and he never disappoints, he was on our Canada New England cruise last September. A very funny and likable guy. We also enjoyed watching football on the big screen in the sunshine! The service on the Royal Princess was probably the best we have had on a Princess cruise ever. Everything was kept clean and the ship looked fantastic. The staff was very attentive, experienced, warm and friendly! We had exceptional service and mentioned as many crew members as we could in our Princess Review. As we have been to Alaska a few times we didn't feel the need to do many excursions but we did go whale watching in Juneau which was fabulous. We went with Juneau Tours & Whale Watch and it was a wonderful experience. We saw orcas, humpback whales and sea lions. We got off the ship at all the ports and walked around for a few hours at each stop. We saw thousands of spawning salmon in Ketchikan. Cruising the glaciers was amazing! We had warm sunny weather and the views were breathtaking! We saw whales from the ship on several occasions. We loved everything about this cruise, and the Royal Princess, and we will definitely cruise to Alaska again! Read Less
Sail Date August 2019
We chose this cruise because we love the Royal Class ships and we knew who the maî·tre d'hô·tel was. On the Royal class ships the Enclave as part of the Spa is just such an incredible place to unwind, and it's only on the ... Read More
We chose this cruise because we love the Royal Class ships and we knew who the maî·tre d'hô·tel was. On the Royal class ships the Enclave as part of the Spa is just such an incredible place to unwind, and it's only on the Royal class ships. We selected Club Class Mini-Suites because we loved the extra experience in club-class dining and were not disappointed. We have sailed to Alaska a few times and Princess has always been wonderful from start to finish. Our only blemish on the cruise was an excursion in Skagway, Photography, which was more time in the van than taking pictures. However, it was followed up with the glass blowing experience at the Jewell Gardens which was wonderful. We also purchased the photography package which allowed us to keep all the pictures taken on the ship and they are provided on a thumb drive too. This creates an excellent set of reminder memory for the cruise, and because they were on a thumb drive they were shareable immoderately Read Less
Sail Date August 2019
Chose this cruise to Alaska based on a recommendation from friends. It was so good the first time they cruised last year, they wanted to go again! After reading all the reviews here, I was concerned. But rest easy, this was a truly ... Read More
Chose this cruise to Alaska based on a recommendation from friends. It was so good the first time they cruised last year, they wanted to go again! After reading all the reviews here, I was concerned. But rest easy, this was a truly marvelous experience. I am not easily impressed, but Princess really sucks you into the experience! Room attendant, "Carl" remembered and used our names on day 2! Room was clean, bed comfy, bathroom as advertised. Enough space for a week for 2 in a room with a view (partially obstructed), nice t.v. with tons of relevant programming....and movies! Great pillows, comfy beds and linens. Lots to see on the ship and lots to do. I went to 3 trivia games! I missed the sled dog puppies, and was amused by the art auctions and bingo games. SO. MUCH. FOOD. Casual snacks, salads, sammies, and sweets (SF options too!). Dinner at the same time, same table, same server every night or casual dining, pick your time, smorgasbord of servers! And then, the buffet. Ooooo. The buffet!!! Ports were lovely. Every last one. Rented a car in Juneau to see Mendenhall Glacier. Fun! Friend in Skagway drove us around the City and then we took the Red Onion GoodTimes Girls walking tour of the City, by the gracious Daisey May Doya. Ketchikan is steeped in history... past the gift shops. Our only excursion was the Lumberjack Show. Very entertaining and fun. This beautiful city needed a little further exploration. Vancouver B.C. we didn't disembark. It was a late, short stop, at night. Coffee was very good indeed. I bought a coffee card for floofy coffee, and it was worth it. Didn't buy an alcohol package because I don't drink that much, but I did buy some drinks. Price includes tip but prices are the same as bars here in Oregon! However, the pours were different at each bar for the same drink. Ship had, luckily, smooth seas. Hot tubs and pools in working order and clean. But they close at 8:30 pm. Pizza, hot dogs, burgers, fries, chili, Cali-toast, street tacos, stromboli, on Deck 15 were.....FABULOUS. Crew always says hello. Ship was kept spit-spot and ship-shape constantly (but unobtrusively). Announcements could be challenging! Shops were great. What's up with Tanzanite??!!!! And, folks complaining about heavy sales pitches, it just didn't happen. Unless you went to a sponsored event. All in all it was a really great time. Glacier Bay and the weather, were awesome. Princess does a great job. So enjoyable. Just, please FIX THE OCEAN CONCIERGE program. You know what I'm talking about!6 Read Less
Sail Date August 2019
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go ... Read More
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go there and eat, you will not be disappointed. The Casino was fun we won some and lost some but overall it was fun. The artwork was pretty, not my style but nice to look at. We got the coffee card, but could have done without it. The coffee in the Horizon was just as good and free :). Soft serve ice cream was perfect, my hubby's favorite. :) We had great weather, only rained in Juneau. We did a little shopping in Juneau. We did the train ride in Skagway, that was beautiful. I would go again! Glacier Bay was beautiful, so peaceful and relaxing, we did see a portion of the glacier break but did not get pictures.The Lumber Jack Show in Ketchikan was really cute and fun, great for the family! We did the Pedi-Cab ride in Victoria, BC, I recommend seeing the city this way. The stop in Victoria is short and Pedi-Cab makes it to where you see the whole city in 2 1/2 hours. So you still have time to shop if you want. Overall the best vacation we have taken in years. We are looking forward to our next cruise, I really want to got to New England & Canada cruise. Read Less
Sail Date August 2019
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