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3,282 Princess Alaska Cruise Reviews

The embarkation was terrible it took 41/2 hours to get us all aboard. There were three cruise ships, 9,000 people boarding at the same time. Lots of people saying they have never experienced such a wait and would never do this cruise ... Read More
The embarkation was terrible it took 41/2 hours to get us all aboard. There were three cruise ships, 9,000 people boarding at the same time. Lots of people saying they have never experienced such a wait and would never do this cruise again. Definately put me off going on a Princess cruise again. Ended up leaving an hour late! The food was mediocre, and please when you do an Italian dish, look it up as it was was not made properly. Our room was cold and a shower would be better then a bath as people with certain disabilities find it hard to climb in. Otherwise the entertainment was great, but the casino could have more of a variety of slot machines. Ship is very clean and so is the restaurant. When making milkshakes straws are used NOT spoons. The staff were excellent and very helpful. The advertising for Effee needs to be toned down a lot. On the whole I had fun. Read Less
Sail Date September 2019
This was a back to back cruise at the end of the Alaska season for the Golden Princess. We left Vancouver for Ketchikan, back to Vancouver, then sailed on to Victoria and San Francisco in a second 3 day cruise. End of season cruises are ... Read More
This was a back to back cruise at the end of the Alaska season for the Golden Princess. We left Vancouver for Ketchikan, back to Vancouver, then sailed on to Victoria and San Francisco in a second 3 day cruise. End of season cruises are the best! After spending months on the Alaska run, the crew was heading to Hawaii and then on to Australia and they were in high spirits. The entertainment crew was able to shed their Alaska lumberjack costumes for Hawaiian shirts. Because these were short cruises (4 day and then 3 day) the schedule was packed with activities. It was a delightful experience on this lovely ship. The Golden is an older ship with a passenger capacity under 3000. It has been refurbished and was in really excellent condition even after months on the family-packed Alaska itinerary. It has a lovely atrium around which there are numerous restaurants and bars. The lower floor Vines is a favorite and this one did not disappoint with an excellent selection of wines and superior service. Don't miss the wine and chocolate pairing. This level also has the International Cafe that offers a selection of included sandwiches, soup, salads and desserts in addition to a full bar and coffees. Upstairs is Crooners bar that was always busy and featured a good piano player. From Crooners, one wanders toward the back of the ship to the Explorers Lounge with a stage and frequent entertainment then the Wheelhouse bar for quieter enjoyment and finally on to the Vista Lounge. Centrally located are the Italian Restaurant and Steak House that are available for a small additional charge. Not being red meat fans, we chose the Italian restaurant and found the food and service to be excellent, well worth the extra charge. This ship had a really excellent wine list and we were able to enjoy a favorite bottle of Central California red wine with our dinner at a very reasonable price. For daily dining, we always choose seated dining at a large table. The crew has a talent for seating a together a group of compatible people and this trip was no exception. The food and service were excellent and so was the company. I can't say enough for the entertainment and activities. The entertainment staff went above and beyond. There was daily Zumba and tai chi plus trivia and an ever changing schedule of challenges ranging from Passenger Feud to Moose Racing to an egg drop that challenged passengers to create a device that would prevent a raw egg from breaking when dropped from two stories up to the atrium floor. I came home with a nice Princess water bottle and wine bottle stopper for participating and I had a great time doing it. On both legs the captain sponsored a champagne waterfall in the atrium with ample champagne for the passengers. The pool deck is inviting and was not crowded. This ship has an open pool area and also a covered pool that was more used in the cool and wet Alaska weather we encountered. There was simply too much fun to be had below decks for us to make much use of it. Service was excellent across the board. It always amazes that crew can remember you and your preferences with ever changing passengers. This ship was especially good. Our dining room waiter worked in the anytime dining room for breakfast and lunch and always came over to say hello. The bartenders in Vines and Skywalkers remembered us and our drink preferences and were always ready with beverages and conversation. Our cabin attendants were excellent. Even though we did not select these cruises for the ports and shore excursions, Vancouver proved to be better than we could possibly have expected. We did a Fraser Valley Wine Tour that was really excellent. Who knew? These Canadian wines are not readily available in the US and they are excellent. We also very much enjoyed Granville Island where we did a brief pre-cruise stay. Overall, this was an absolutely terrific week and we look forward to doing it again next year! Read Less
Sail Date September 2019
We wanted to experience the suite life on a cruise. Golden is among the ships with the cheapest suites (the window suites) and a short cruise (4 days) is among the cheapest types of cruises. YES I'm frugal but still enjoy cruising. ... Read More
We wanted to experience the suite life on a cruise. Golden is among the ships with the cheapest suites (the window suites) and a short cruise (4 days) is among the cheapest types of cruises. YES I'm frugal but still enjoy cruising. Everything on board was fabulous (this was our 6th cruise). Staff and the ship were great. We had the champagne welcome, the afternoon tea, in room canapes and fruit bowl. We had the free bar set up and I managed to swap it out for the stuff I prefer. The menu and staff in the Club Class dining room were great. We entered when we wanted and NO WAIT. We had a choice of tables. A couple of dinners we shared tables with other couples. Nice people and great conversation. A couple of meals we had just the two of us. We also had the mimosa breakfast in the Crown Grill. Different menu but all good food and staff. I especially enjoyed the Bircher muesli with mixed berries. Of course I have a few grumbles. Starting with US Customs. A 3 hour wait. They know they had 3 ships leaving, they could have put on more staff. At least the Cruise Terminal staff were efficient and had seating arranged so I was only standing for two 20 minute sessions with seating in between. When we finally got to customs, we ran our passports through a scanner, got our tickets, handed them to the agent and walked through. Three hour wait for an automated scan. And you can't do anything about the rain in Ketchikan. We were smart and brought rain coats. In the gift shops people were scrambling for cheap disposable rain coats. We docked at pier 4. As far from the tourist part of town as you can get. I wanted to visit Creek Street. There was a free shuttle with a line up but I couldn't be bother to wait in the rain and then walk about. We hit a couple of gift shops and went back on board for lunch. Read Less
Sail Date September 2019
We picked this cruise to see Alaska, especially the inside passage and Ketchikan. Although scheduled, the cruise skipped both. That was extremely disappointing. Princess did nothing to make up for it. The staff were excellent, friendly ... Read More
We picked this cruise to see Alaska, especially the inside passage and Ketchikan. Although scheduled, the cruise skipped both. That was extremely disappointing. Princess did nothing to make up for it. The staff were excellent, friendly and efficient, especially in the bars and restaurants. The food varied from good to poor, but there was a lot of it. The drink “packages” were overpriced, I don’t recommend them. The room service menu was surprisingly limited. The Coral Princess ship was nice. We had taken this cruise before on other ships, and the ports and shore excursions were excellent, but on this cruise we took no excursions primarily because of the bad weather. Embarkation was easy and quick, but disembarkation was a nightmare. Customs was easy, baggage collection was easy, but the line to get a taxi took two and a half hours! Standing in the cold with 2,000 of my best friends for that length of time was miserable. Overall, of ~20 cruises I’ve taken, this was the poorest. Good luck. Read Less
Sail Date September 2019
We booked this ship for a family vacation with extended family and we were all deeply disappointed in this cruise. We all travelled together on Princess approx. 10 years ago and the quality of service and food has greatly declined since ... Read More
We booked this ship for a family vacation with extended family and we were all deeply disappointed in this cruise. We all travelled together on Princess approx. 10 years ago and the quality of service and food has greatly declined since our first cruise. During bad weather (wind) this ship is unable to dock in Ketchikan. While 2 other ships were able to dock shortly before us the Coral Princess was unable to dock and decided to keep sailing towards our final destination at half speed in rough waters. Not a fun day. Missing 1 of 3 stops was extremely disappointing. Since this was an expected shore day they were very short staffed on this day. Service was non existence. The should not be sailing to Alaska with ships that are unable to dock when every other ship is able to. Holland America passengers were told that our ship did not have powerful enough thrusters to get us to the dock. Princess should not be using this ship for Alaska if they are unable to dock when every other ship is able to. Dinning room was HORRIBLE for the first three days. Our entire party walked out twice. Service was fixed once we spoke to head of Dinning who made sure we had proper service. Entertainment was lacking. They had the same two comedians for the first 4 nights. We sailed with Princess 10 years ago and the level of entertainment and service was much lower than previously experienced. GLACIER BAY WAS AMAZING!! We did express our complaints and concerns to the Princess Cruise line who dismissed every concern we had. My entire extended family have decided that in future we will not sail with Princess. I would highly recommend Norwegian for Alaska. We received much better service for a fraction of what we paid to sail with Princess. Read Less
Sail Date September 2019
My second cruise on the Coral, this time in a balcony A610. A great location with covered balcony allowing us to step out even in the rain and not get our feet wet! This cabin was on the port side, a fantastic location to view the ... Read More
My second cruise on the Coral, this time in a balcony A610. A great location with covered balcony allowing us to step out even in the rain and not get our feet wet! This cabin was on the port side, a fantastic location to view the glaciers. Embankment was smooth and efficient. Sailaway was under sunny skies for a 7 day Alaska cruise-last of the season. We had the beverage package, gratuity and OBC as perks for this sailing. Very convenient for all drinks including specialty coffees and bottled water. Was very wet and stormy in Juneau, Skagway was phenomenal as was Glacier Bay. We were unable to dock in Ketchikan which was very disappointing. Activities on board were great but many overlapping so had to choose. Could have had more variety in entertainment comedian twice ventriloquist twice and on show was the Piano bar Don Juan show. Great show. Read Less
Sail Date September 2019
Staff excellent- nothing was too much trouble for them. All equally good. Food really good, with service too match. Cabin was also excellent. Plenty of on board activities on on shore excursions for those who wanted them. 10 out of 10 in ... Read More
Staff excellent- nothing was too much trouble for them. All equally good. Food really good, with service too match. Cabin was also excellent. Plenty of on board activities on on shore excursions for those who wanted them. 10 out of 10 in all respects - would definitely book this ship again - if we do I hope they have the same staff. We did not use all the facilities, but those we did use were very good. There were plenty of places to have a drink or a coffee, or a snack. We were watching from our balcony when one person was late in returning from an on shore trip - but the ship waited for her and the staff were helpful in getting them on board even after the gangway had been taken up earlier! I hope we get the chance to rebook the Coral Princess - that would be my first choice. Read Less
Sail Date September 2019
DW and I choose this cruise due to no flying. LA round trip to Alaska. First kept getting delayed boarding notices. Was supposed to board around Noon but instead 6 PM. Then our traditional dining at Allegro which was booked and ... Read More
DW and I choose this cruise due to no flying. LA round trip to Alaska. First kept getting delayed boarding notices. Was supposed to board around Noon but instead 6 PM. Then our traditional dining at Allegro which was booked and confirmed 1 1/2 years go was changed to Anytime. Had to take vacation time to change it to a not as good substitute set seating dining at Symphony. The room steward was perfect, he met all our needs and went beyond the call of duty, gave him the highest rating on the post cruise eval. Entertainment was uneven. The main production numbers were cut short. We had done the Royal last year October and we saw more versions of the Princess singers and dancers. Some of the guest entertainers were very good and some not. Jennifer Singer was terrific. Was disappointed in the Princess whale excursion out of Ketchican, saw none. The Juneau Tour and Whale Watch was great, saw many whales, saw 3 spouting next to each other, several flippers hitting the water, several diving with tails in the air, and several jumping out of the water and making very large splashes. Food was good or just OK in main dining, worse with few exceptions at Horizon, very good at International Café, very good at Alfredo's, excellent at Sabatini's. Balcony cabin was smaller than older Princess ships. Matt O, cruise director, was all over the ship and terrific, made the otherwise too many sea days in a row do-able. An on that note, Victoria was skipped due to the last portion of the new extended dock not being finished due to that part lost a sea during a storm. Princess should have substituted another port, say Vancouver. Read Less
Sail Date September 2019
Our cruise was almost 5 hours late leaving San Pedro (LA). Because of this our port time in both Ketchikan and Juneau was severely shortened. Our stop in Victoria, B.C. was skipped entirely! Very disappointed. Buffet foid was always cold! ... Read More
Our cruise was almost 5 hours late leaving San Pedro (LA). Because of this our port time in both Ketchikan and Juneau was severely shortened. Our stop in Victoria, B.C. was skipped entirely! Very disappointed. Buffet foid was always cold! Even breakfast items like oatmeal, eggs and waffles were cold. Very minimal low carb or low sugar items available. Sabattinis extra cost restaurant was disappointing. Not worth the extra. Crown Grill extra cost restaurant was superb. Our cabin steward Jadeah was supern! Room was kept made up and very clean. Shore excursions were very goid even in limited by time in port in both Ketchikan and Juneau. Yukon Adventure and Whites Pass & Yukon Railway excursion in Skagway is not to be missed! We saw orcas on our whale watch from Juneau and bears eating salmon on our excursion from Ketchikan. Our ship did not allow us to go ashore in Victoria, BC as was advertised. Overall our cruise experience on the Royal Princess was positive. The extremely late departure from LA cause several very large disappointments later in the cruise. Read Less
Sail Date September 2019
On board: the room, balcony, was adequate; food also adequate, however, if pastry is your thing you will not find a decent croissant on Princess; flour to fat ratio all wrong. The room attendant was very friendly and helpful. In fact the ... Read More
On board: the room, balcony, was adequate; food also adequate, however, if pastry is your thing you will not find a decent croissant on Princess; flour to fat ratio all wrong. The room attendant was very friendly and helpful. In fact the entire staff was very well trained, helpful and friendly, with the exclusion of one surly female at the spa reception desk. On board lectures limited. Entertainment was enjoyable. Cruise entertainment director energetic, personable, funny and enthusiastic. Ports of Call: time spent in each port was sufficient. However, the ports of call were all geared towards retail sales with tee shirt shops and jewelry stores three to a block. Excursions offered were what one would expect. We choose a rafting trip. However, the waterproof gear given to us was wet and dirty on the INSIDE, even the boots were wet with sand and pebbles inside Not a pleasant experience. This was our second Princess cruise and probably our last. Not because of one bad excursion experience, rather a culmination of the entire Princess Cruise experience. Read Less
Sail Date September 2019
My very first cruise. It was very nice and a non-party animal atmosphere, adult oriented. Great food; Pretty good entertainment; Great staff and service; Gorgeous views and nice port stops. Highly recommended. I am a vegetarian. The main ... Read More
My very first cruise. It was very nice and a non-party animal atmosphere, adult oriented. Great food; Pretty good entertainment; Great staff and service; Gorgeous views and nice port stops. Highly recommended. I am a vegetarian. The main dining room options were limited, But once the Head Waiter heard of my dissatisfaction, he jumped in and made sure that I had plenty of wonderful options. Sabitini's specialty restaurant was the BEST. Wish we had some better Movies under the Stars. Bingo was fun, but expensive. Took a trolley car at Ketichkan and did some shopping; Did Mt. Roberts tram in Juneau and did some more shopping; Did the Summit bus in Skagway. All very enjoyable and affordable. Skagway was the cutest downtown with LOTS of shopping!!! Victoria was a waste of time as only arrived at 7 PM and left by 11 PM. Tracy Arm Fjord was breathtaking!!! Already booked my next Princess cruise for Hawaii out of Seattle for 2020. Read Less
Sail Date September 2019
We primarily chose Princess because of the ease of sailing with them and the knowledge that we would at least have decent food. Last year we sailed on a competitor's line and my bed was hard and the food was not good. We came back to ... Read More
We primarily chose Princess because of the ease of sailing with them and the knowledge that we would at least have decent food. Last year we sailed on a competitor's line and my bed was hard and the food was not good. We came back to Princess knowing it might not be one of those huge ships with all the activities but maybe we didn't need all that. It turns out good food and a comfortable bed made me very happy. The Star is not a new ship by any means but the crew on her is just amazing. We just had such a nice time. I can't express how well they took care of us this time. It was above and beyond. We splurged and got a mini-suite and it was such a treat!!! I would highly recommend it if you have the opportunity. It was very, very comfortable. The MDR was very, very good. I only had one dinner that was just ok all week. The food was good. I especially enjoyed all the seafood options. My only bad meal was at the Crown Grill and it was more of a service issue versus the food. We had a 2 1/2 hour dinner that just drug on and on for no reason. I definitely will sail with Princess again many times but I just don't know if I will go back to the Crown Grill. The crew show was a really fun!!!! My grandkids enjoyed the kids club and the pool a lot. All in all it was a lot of fun and we had a great time!!!! Read Less
Sail Date September 2019
Princess makes you feel important the entire time your on board.You feel safe and secure knowing that they have your best interests in mind on and off the ship. 5 star service. Huge assortment of food and drink and it’s GOOD food made ... Read More
Princess makes you feel important the entire time your on board.You feel safe and secure knowing that they have your best interests in mind on and off the ship. 5 star service. Huge assortment of food and drink and it’s GOOD food made from someone who cares not from a frozen box. Lobster, great steaks, seafood galore something for everyone guaranteed. Cleanliness is impeccable!! The staterooms were amazing the beds and pillows are straight from heaven you don’t want to leave them in the mornings. You come home rested and feel good, no other accommodation or vacation does that. You feel your money spent on the cruise was a fair trade and and of full value for your experience. I guess the most important vacation for us is knowing your money was well spent.The embarking and disembarking at every stop was smooth and speedy no standing and waiting, ones with children went well and enjoyed all the options available for them on board. Princess covers all the bases, it has the entertainment choices food choices drink choices and they cater to all different age groups and personalities. All the Alaska port of calls were unique and had tons of options for excursions and shopping so everyone had something to do.What’s really special is when the Captain mingles with the passengers throughout the cruise. Great job princess! I always say go Princess or don’t go!!! Thanks again for an amazing cruise... Read Less
Sail Date September 2019
The cruise was fine. Standard for a traditional line. The ship had entertainment venues that were waaaayyyy too small (more than once it was standing room only in the main theater and we left). I did NOT like getting asked/pitched to ... Read More
The cruise was fine. Standard for a traditional line. The ship had entertainment venues that were waaaayyyy too small (more than once it was standing room only in the main theater and we left). I did NOT like getting asked/pitched to purchase drinks in the dining room however. Especially when we said no and they continued to pitch it. Previous reviews mentioned the international cafe as a great place to grab food that should cost money. I don’t know why to be honest. The food never changed here and the desserts were exactly the same as the buffet. The buffet food was standard: large selection but mediocre quality. Some of it was really good (they had a pasta that was delicious and the waffles in the morning were a staple) and some was really bad (sushi - it could barely even be called that and Mexican fajita meat supposedly but it just tasted bad). The dining room was traditional. I was a little upset that on formal night they allowed guests in with sweatshirts and jeans (other cruises would’ve asked that they change or eat somewhere else). Rather if they’re going through the effort of setting things up for formal with a higher menu and staff and ask people to dresses up yet you don’t maintain that standard for your guests what’s the point? The main dining room has decent food. They have a staple menu that never changes (which I have mixed feelings on: on one hand you’re guests have something to fall back on, on the other it seems like a cop out so you don’t have to try as hard). The other menu changed daily and was generally good. I’m fairly picky and had something to eat every night. As far as princess themselves (company - not cruise staff) I will not be returning. I arranged flights through them. No where did it mention the port is an hour drive from the air port in that. It had a section that said call travel agent to arrange shuttle to port which is fine but that makes me think a taxi will work. So three days prior to cruise I look into getting a taxi and realize how far it is and the restricted tunnel you have to go through that many taxis won’t take (it can take up to 30 minutes to get through if you don’t time it right). I called my travel agent and they called princess only to be told they can’t add it on with only three days (why?) and I should’ve booked it sooner. Fine. Mishandled and miscommunicated. But fine. I booked a private company for The same price and it’s less money that I gave to Princess. Add on my issue with flights that changed constantly and needed rebooked for more expensive options. Flights were booked through the cruise line, they called me at some 800 number to ask me to change them because it supposedly didn’t follow their requested windows. I didn’t answer because well it’s an 800 number I assume it’s a robot so they left a message. I called back to figure out what’s happening and was put on hold. 40 minutes later I’m still on hold. So I hang up (it told me it was the end of the day and and they probably wouldn’t get to me - super great after waiting 40 minutes). I called back in the middle of the day the following and I asked how long the hold was before they did and was told an hour. An hour. On hold. For an issue that wasn’t reflected in their website. When they’re the ones that called me. With no call back option like every other company that has long hold times. Dealing with my cable company was easier and friendlier honestly. Even if the cruise was great I wouldn’t be using princess again from that miserable experience. Also I never changed my flight and it was fine and they never called me back so I guess it wasn’t that but it an issue? When I brought this up to an agent they said nothing. Customer service on the ship (shore excursion desk) wasn’t much better. I had a question and was asked if I didn’t read the excursion instead of them just answering my question. Thanks princess. You get me so frustrated before the cruise that you’re right I will come back new. Most of the cruise staff on the actual ship was great. The shows and entertainment were all geared towards like 60 year olds. So entertainment for the under 30s isn’t really a thing. Also! There is no where to hide in this ship. There’s a “library” that’s right off the main piazza and is also the computer lab for anyone who needs access to their reservations. It has exactly 4 uncomfortable chairs for reading and you have to put up with sound leaking in from the center point of entertainment on the ship and people being frustrated over their reservations. Everywhere else is a meeting room that rotates events. The only place to be alone and not kicked out or bothered is the deck. On an Alaskan cruise. Or your room. Not great. Read Less
Sail Date September 2019
This was suggested by our travel agent because we wanted to pair it with a land Cruisetour. Land tour was amazing. The ship seemed very old. You could see where repairs in a number of areas needed to be made. Shopping was limited ... Read More
This was suggested by our travel agent because we wanted to pair it with a land Cruisetour. Land tour was amazing. The ship seemed very old. You could see where repairs in a number of areas needed to be made. Shopping was limited aboard ship and very expensive. Dining room food was pretty good, but Horizon Court was pretty bad. Entertainment was so so. Very little interactment with the staff. Unable to hear an announcements in our cabin and even if you could hear them the PA system was very muffled. It seemed like there wasn’ enough staff in the dining rooms. Sometimes we waited quite a while for service after getting water poured. Sometimes we were asked if we wanted a drink and sometimes not and sometimes we had to ask them or remind them. After such a wonderful time on our land tour the cruise part was pretty disappointing. Read Less
Sail Date September 2019
We wanted to see the interior of Alaska, as well as the tidal glaciers and seaports. Our guide on land was outstanding. Alexa was so knowledgeable and she was able to give us history or the area, plus making sure our tours and ... Read More
We wanted to see the interior of Alaska, as well as the tidal glaciers and seaports. Our guide on land was outstanding. Alexa was so knowledgeable and she was able to give us history or the area, plus making sure our tours and accommodations were ready for us. We had Club Class dining, and that was a new experience for us, but and really enjoyed the extras that came with that. Most of all the wait staff was great and there was never a line to get seated. The excursions were very well done as well. We enjoyed the gold panning at Dredge 8, and sternwheel trip on the river, the train ride out of Skagway was over the top. It is a wonder the rail road got built and how the people made the trip to the gold fields was amazing. They must have had the true pioneer spirit. The entertainment on board the ship was fantastic !!!! We really enjoyed the productions shows and the comic was really funny and the singer had a wonderful voice. I highly reccommend this cruise. If you go in Sept. as we did, dress in layers and be prepared for rain and it was chilly late at night when we went out to see the Nnorthern Lights. Read Less
Sail Date September 2019
This is by far the worst cruise we’ve taken. Noise, noise, noise every morning starting at 4 am and lasting until1-2pm. Then after that time if still in the room now there’s running, heels noise from shoes. We was on the 14 floor. We ... Read More
This is by far the worst cruise we’ve taken. Noise, noise, noise every morning starting at 4 am and lasting until1-2pm. Then after that time if still in the room now there’s running, heels noise from shoes. We was on the 14 floor. We complain they say we have to investigate, Internet wasn’t working, we was told we have to investigate. Blood on the sheets, we was told:oh not blood maybe food from eating in the room. We go to the diner hall, I asked for Gluten free bread and was told how are you gluten free, you didn’t fill out a gf card. We’re going to do it but we’re going to see how this goes. The food was horrible. Every other day and sometimes the same day, we had the same same food. The pillows and bed, very uncomfortable.I’m a proud black America but to pay all the money that was paid. I felt like I was being Discriminated against. On this ship the 2% seems to not matter. It was 12 of us and we’ve also spoken with others black and white that proves this score. Not for young people! Read Less
Sail Date September 2019
we picked this cruise so that we could experience Alaska and sail back to Australia. The overall experience was not that good. The food was not very good at all and had very little variety and flavour. The entertainment was extremely ... Read More
we picked this cruise so that we could experience Alaska and sail back to Australia. The overall experience was not that good. The food was not very good at all and had very little variety and flavour. The entertainment was extremely disappointing and not up to par with other cruises we had had prior to this. There were a lot of minor things that made this cruise much less enjoyable than what we have previously experienced.The onboard activities were very poor and not much variety offered at all if anything I have never felt as bored on this cruise and I have on other cruises that my wife and I had taken and really could not wait for the cruise to be concluded. Overall the staff were very helpful and friendly but there were some that it seemed too much bother for them to help. The overall cleanliness of the rooms and other areas of the ship were very good but there were a lot of negatives during the cruise that made it memorable but for all the wrong reasons. I hope princess can imrove on this as our previous experience with them was nothing but great and memorable for all the right reasons. Read Less
Sail Date September 2019
A relocation cruise seeing new ports looked great.Hi trip was OK, but a lot of little issues stopped us from putting deposit on future cruise – It started at beginning – not given cabin number till couple days of sailing, then week ... Read More
A relocation cruise seeing new ports looked great.Hi trip was OK, but a lot of little issues stopped us from putting deposit on future cruise – It started at beginning – not given cabin number till couple days of sailing, then week later in Vancouver having to move a few cabins up the hall?Re cabin my wife and I hit head or shoulder on bed hanging on wall a few times. Accepted captain’s invite to cocktail party, asked a few passing waiters for a drink(would have been our first) none returned- a message of this was put in captain’s dropbox, we never got a reply, we didn’t bother going to the next FREE cocktail party.At Victoria port we were told about the beautiful gardens – hard to see when you arrive at 7pm. , for other ports the imfo sheet listed many sites, but most were outside the map supplied?We privately booked a -Hop on Hop off at Honolulu, found our way to town and collected tickets( where told because Princess didn’t get enough booking, Hop onHop off, wont invited to the port.)It’s the little thing you remember. Read Less
Sail Date September 2019
My wife have always wanted to visit Alaska by a cruise ship. So it was between Princess and Holland America as they offered the most itineraries with Glacier Bay. Holland America's Eurodam had a very similar itinerary as our Ruby ... Read More
My wife have always wanted to visit Alaska by a cruise ship. So it was between Princess and Holland America as they offered the most itineraries with Glacier Bay. Holland America's Eurodam had a very similar itinerary as our Ruby Princess and almost chose that over the Ruby. The service aboard Ruby was very good. Room steward was excellent. Our mini-suite cabin was more than spacious for 2 passengers. We had assigned seating for the 5:30 PM dinner in DaVinci and the food and service was good. We also tried Crab Shack and Share. The food was probably a little better than DaVinci but the service and roominess was much much better. DaVinci dining room is a little crammed with a lot of tables. The extra pay restaurants offer much more room which seems like a real luxury when on a cruise ship. The buffet food in the Horizon restaurant was OK but the problem there is over crowding. It was very hard to find a table and when you did, you almost always had to hunt for silverware because they were not replenished quickly enough. I believe the staff there worked very hard. Perhaps Princess just does not have enough personnel in the buffet restaurant during peak hours. Anyway, by second day, we started to use DaVinci for breakfast also. If you go there when the restaurant opens up, you can get seated right away. Or, if you don't mind seating with fellow passengers, you can get seated right away also. This ended up being much more fun anyway because after the first, "Where are you from?" you never have a dull meal. You'd be amazed how many interesting people you meet from all over the world. On our cruise, we met a lot of interesting Australians who were travelling all the way back to Sydney on the Ruby as this was her last Alaska trip of the season and will be travelling to Australia for 6 months. I believe the Cruise Director had a very good programming for the entire cruise. We did some Zumba for the first time in our lives, sat through some lectures on Alaska, watched some live shows and watched movie on the top deck. All was pretty good and the vibe of the ship makes you relax. When I was tired, it was awesome to be able to just retire to your room to take a nap or whatever. One thing that disappointed me during the cruise was the myriad of tired and worn furniture I saw. I thought the Ruby crew could have done better with ship appearance. Perhaps the corporate office reduced the budget for ship upkeep? The stops on this trip was great. We did a Princess sponsored excursion at each port except Victoria. Embarkation and disembarkation was very smooth. Pro tip: Arrive for embarkation at the Seattle port after 2 PM. The lines are very short by then and you get get on board in less than 30 minutes. Read Less
Sail Date September 2019
I truly chose this cruise for my parents, myself & sister because of the great deal. We were able to stay in a beautiful suite at a great discount. But we loved the huge balcony and appreciated the size of the suite and would have paid ... Read More
I truly chose this cruise for my parents, myself & sister because of the great deal. We were able to stay in a beautiful suite at a great discount. But we loved the huge balcony and appreciated the size of the suite and would have paid more for the wonderful week we experienced. Our only complaint was the lack of seating at the Horizons buffet (Dad is a buffet fan, but the crowd was a nightmare, so we only ate 2 lunches there) We appreciated the special attention received at the Da Vinci Dining room. The service was wonderful! We enjoyed two nights at the Crown Grill (our first night there was complimentary) Great steaks, as expected. We also enjoyed SHARE. And the Salty Dog Gastropub was a fun lunch (normally only open for dinner, but opened at noon the last day since we were in Victoria during dinner hours) I was told on the cruise that I would not have to sign for a bar bill under $50. I wish I did. The prices of wine seemed to vary from night to night. ??? Read Less
Sail Date September 2019
First time to go on cruise, Alaska cruise to be exact, close to home . Embark Seattle, WA. Embarkation and debarkation process were smooth and easy compare to airport. The ships is beautiful and clean, our cabin (interior) is spacious for ... Read More
First time to go on cruise, Alaska cruise to be exact, close to home . Embark Seattle, WA. Embarkation and debarkation process were smooth and easy compare to airport. The ships is beautiful and clean, our cabin (interior) is spacious for two, spacious compare to some regular hotel room. Dining are wonderful, lots of foods selections and lots of dining areas to go to, you never go hungry while on board. You will not get bored due to lots of entertainments and activities to do on-board. The movie at sea is great, we watched movies even though it is cold and windy. The highlight of our cruise is the outstanding services that we got during our stay, all the staffs are very polite and very helpful. Ports and shore excursions are good but not great, depends on where are you going. Just one negative that I want to share; If the ship is rocking, don't go to Lotus Spa to get a massage. My wife and I had a massage when ship is rocking. we didn't realized that staffs who give us massage are both sea sick. Both staffs didn't gave us a good massage that we paid for. They keep on stopping and leaving the area, in the end we didn't get the full 70 minutes services (probably 30 minutes less. The price is too pricey and with the experienced we had, I don't recommend. We are planning to go on cruise again with the Princess cruise, maybe Mediterranean or Europe cruise this time. Thank you Princess Cruise for the good experienced we have with you guys, Read Less
Sail Date September 2019
This was our first cruise with Princess Cruise Lines. Princess has quickly became our favorite! The embarkation process was extremely smooth and organized! We were amazed at how quickly it went! The ship was spotless from top to ... Read More
This was our first cruise with Princess Cruise Lines. Princess has quickly became our favorite! The embarkation process was extremely smooth and organized! We were amazed at how quickly it went! The ship was spotless from top to bottom everywhere you looked! We took the Ultimate Ship Tour which allowed us to see the areas that most guests are not allowed into and it was very interesting...and clean! All of the staff was extremely helpful and friendly! The food was excellent! Our waiter made our dining experience fun and pleasant! Our cabin was very spacious with a steward wiling to help us with whatever we needed. We were busy everyday with the excursions and all of the activities onboard the ship. We booked our excursions through Princess and they were all great except for the one in Victoria. We arrived there at 7:00pm and the tour guide tried his best to point things out to us but it was too dark to see anything. Had it still been daylight it would of been excellent. We are looking forward to our next cruise with Princess...before our cruise was over we put down a deposit for our next cruise! Read Less
Sail Date September 2019
We stayed in one of the larger suites C409 (Penthouse), and we're disappointed mainly regarding the balcony, although the cabin was dated. The furniture was old with black mildew on most surfaces and in disrepair. The lounge chairs ... Read More
We stayed in one of the larger suites C409 (Penthouse), and we're disappointed mainly regarding the balcony, although the cabin was dated. The furniture was old with black mildew on most surfaces and in disrepair. The lounge chairs had stained cushions that were often wet, and the hardware was so corroded that they could not be adjusted. With that said, the crew was overall very nice. The food was good. Alaska was spectacular! Will I cruise on Princess again - NO! As a frequent cruiser on Royal Caribbean, I will return to their ships. I was told that I would be happy with Princess, but plain and simply the Grand Princess is not worth it. To me the balcony is my favorite part of a cruise and I was not able to enjoy it on this ship. Princess should completely refurnish this ship or retire it. Unfortunately, I was told that this ship was refurbished in March of 2019, this is absolutely untrue. Door locks were being changed out in the middle of our cruise. This created problems for our door closing properly and could only lock it by shutting the door extremely hard. Several times I went up to my door and was able to push it open without any use of the key card. At one point there was a problem with a public toilet on the top deck. I reported black coming out of the toilet to the front desk (as in the water was black). When I went to the sink, the water was black/brown there, too. I showed the first crew person that I could find. He agreed it was a problem - they did NOT close the restroom! I checked the next day, and the water in the toilet was clearer, but the bowl was black and off colored water came out of the sink. I immediately went and used lots of hand sanitizer. Our travel agent has contacted Princess with photos - unfortunately they have not responded. Read Less
Sail Date September 2019
Never been to Sitka or Haines. Big ships rarely go there, but to Skagway and Ketchikan instead. Overall good experience but dampened by toxic second-hand smoke throughout the ship's common area from casino. Even gets into the ... Read More
Never been to Sitka or Haines. Big ships rarely go there, but to Skagway and Ketchikan instead. Overall good experience but dampened by toxic second-hand smoke throughout the ship's common area from casino. Even gets into the staterooms via casino smokers and non-smokers who then bring the smell and carcinogens back to their rooms. Other than that, the staterooms are excellent, in particular the mini-suite, which doesn't have an equivalent in other cruise lines I am familiar with. There are lots of drawers / cubbys, etc. and we didn't even have to use them all. However, the beds were very soft and unsupportive, and not good for those needing firmness for bad backs. The ship's personnel are all very helpful and friendly. The embarkation / debarkation procedures were efficient and went smoothly. The buffet food was average to occasionally quite good. Would be nice to have a 24/7 drink station for Kool-Aid, lemonade and water like some other cruise lines. Read Less
Sail Date September 2019
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