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Sail Date: September 2018
Anniversary and Birthday trip-we both turned fifty and it is our thirtieth wedding Anniversary. We had decided to treat ourselves to something special a we have always Wanted to see Alaska and see something “once in a ... Read More
Anniversary and Birthday trip-we both turned fifty and it is our thirtieth wedding Anniversary. We had decided to treat ourselves to something special a we have always Wanted to see Alaska and see something “once in a lifetime”. Alaska Which was absolutely fabulous, provided that experience. We were blessed to see pods of whales migranting south from the ship as we sat on our baloncy. Arriving in Ketchikan, the beauty of God’s was everywhere. Our excursion was the Eagles,Lighthouses and Totems, we saw several eagles and could spot them on our own after a brief lesson from the captain. Next stop was Tracey Arms Fjord, we took the tender boat into the Fjord and it was simply beautiful that I do not possess the vocabulary to do it justice-but a word of advice is to spend the money and do it. Juneau at the Hangar, we had the best crab legs ever. Unfortunately, our Captain was unable to port the ship in Victoria due to “high winds” but the two ships that came in following ours were able to dock so we missed that stop. The only complaint is the the food was substandard compared to previous cruises. The quick service pizza and burgers were just lacking. The burgers would be defeated in a head to head competition with a rec league concession stand. Service by the dining room were polite and knowledge of the diner menu but slow. The dining room food was average at best. Entertainment-we enjoyed the outdoor movies. We attended one comedy performance in the theater, it was a fun time. Weather was perfect Ship was clean and decor was up to date. Go and enjoy yourself!! Read Less
Sail Date: September 2018
It quickly became evident that our most recent cruise experience was going to be less than stellar. From empty serving pans and poor service at the buffet when we boarded, to the poor quality of food that we received at their pricey ... Read More
It quickly became evident that our most recent cruise experience was going to be less than stellar. From empty serving pans and poor service at the buffet when we boarded, to the poor quality of food that we received at their pricey specialty restaurant...one thing gradually led to another, to exemplify just how far the cruising industry has degraded over the years. Apparently, the cruise industry is much more interested in seeing how many people they can stuff aboard a single ship, than concerning themselves with customer satisfaction. We loved most of the ports that we visited, and most of the tours that we took. It's a shame that the tour descriptions opted to overlook aspects of tours that would prove daunting to handicapped passengers, and omit the fact that another area of one of their tours will simply not be available to passengers, even after they've paid for the tour. The dining room food quality was disappointing, at best. Ship stabilizers were over-reactive, and often tossed the ship harshly from side to side. Crewmembers admitted that this is not the smoothest ship they've ever been on. On the day of disembarkation, you have to be out of your stateroom by 8:00 am. Guys, make sure you use the restroom before leaving your stateroom, because after you leave your stateroom, and go to the buffet, you'll discover that EVERY men's toilet facility in EVERY public men's room on the ship has been locked, with a sign that reads, "UNDER MAINTENANCE". How interesting that EVERY men's room toilet broke all at once. Or, could it be that the cleaning staff has decided to clean them early (as they will need to turn the ship around in a few hours) and couldn't care less if you've gotta "go" or not? No Board of Health to report them to, I guess. Most of the cruise lines appear to be affiliated with one another these days, so I don't know if one line is any better than any other. Just don't set your sights very high, and you shouldn't be disappointed. Read Less
Sail Date: September 2018
I chose this cruise for two reasons. 1st because it was round trip from Los Angeles. and 2nd so I could evaluate the cruise. I am a new Princess Commodore, and I wanted to be able to share my experiences on this cruise with future ... Read More
I chose this cruise for two reasons. 1st because it was round trip from Los Angeles. and 2nd so I could evaluate the cruise. I am a new Princess Commodore, and I wanted to be able to share my experiences on this cruise with future potential customers. The convenience of Round Trip out of Los Angeles was the major reason we chose this cruise. The crew of the ship were absolutely wonderful !!, from our room steward Charlie, who made our room feel personal and welcoming, to the cruise director Mario, the assistant director Aaron, Baby Face bingo, Gabby, Vanessa & Mark. Our wait staff in the Portofino restaurant were excellent and very attentive. Remembering each person in our party's special likes and dislikes. The head waiter even brought me caramel syrup for my morning waffle at the buffet. Crafts were fun and Vanessa & Gabby were excellent instructors. The bed in our cabin was excellent. Charlie made a point of keeping our ice bucket filled and remembered we needed an extra towel for showering. Overall, the food was not of the high quality that I remember Princess to have on prior cruises. And I was a bit disappointed in the appearance of the ship, the Star Princess, as the shower curtain in our cabin had mold around the bottom edge. The Women's public bathrooms were consistently under repair with many closed at any given time. It was important and reassuring to see crew constantly cleaning the public areas. The excursions were absolutely excellent. I will be giving them excellent reviews on Trip Adviser. We went Bear watching in Ketchikan, Rode the Tram in Juneau, and went Zip Lining at Grisley Falls in Skagway. I give all of them the top rating of 10 Very Satisfied. The shows aboard were also excellent. The Princess Singers & Dancers were wonderful and the entertainers brought on board were Excellent. We really enjoyed the Star Gazing and the movies under the stars. The informational shows on the ports was very informative. Shopping on board and in the Princess shops ashore was nice but repetitive. Same shops in all ports, carrying the same merchandise. I purchased the savings book and probably won't do that again. The coupons were the same in each port, but almost non existent in Skagway. Most coupons were much the same as we were given as we left the ship at each port. Not really worth the purchase price of the book. While the Internet service has improved from even last year, it is still very frustrating. Overall I would rate the cruise 8 out of 10, due to the drop in quality of the food and the maintenance issues I previously listed. Read Less
Sail Date: September 2018
We chose this cruise because 1, it was going to Alaska, nd 2, it left and returned from Los Angeles. We couldn’t afford our normal balcony room, so we opted for a window room. It was just ok. We did learn a lesson though. We ... Read More
We chose this cruise because 1, it was going to Alaska, nd 2, it left and returned from Los Angeles. We couldn’t afford our normal balcony room, so we opted for a window room. It was just ok. We did learn a lesson though. We won’t opt for a upgrade option. We were put in a room we wouldn’t have chosen. It was too close to the front of the ship instead of the middle or closer to the back like we needed. Like usual on Princess ships, the International Cafe was our favorite place to start and end our days and nights. The waitresses were the BEST!!! Friendly, fun, got to know us by name and favorite drink! The food was just ok. Sabatinis was the best meal we ate! The coffees in the International Cafe were great. Just wish we didn’t have to pay for them. Wish they offered coconut milk as an option. Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise to try out a 12 day cruise and we loved it! We have never been to Alaska and we enjoyed it but probably wouldn’t go there again as we are used to sunny weather. The Star Princess is by FAR the best ship we have ... Read More
We chose this cruise to try out a 12 day cruise and we loved it! We have never been to Alaska and we enjoyed it but probably wouldn’t go there again as we are used to sunny weather. The Star Princess is by FAR the best ship we have EVER been on. The attitude of all the staff was unbelievably upbeat, helpful and kind. The casino staff was wonderful and the bar tenders great. The cruise director and the bingo guy babyface were outstanding and I loved the morning “Wake Show”. We ordered room service every morning and the young man who delivered it was GREAT. The night before disembarkation we were told that we could not order breakfast the last morning. Our guy brought us breakfast and surprised us. It was very special. This was consistent with our entire experience - smiles everywhere we went. We will definitely go on the Star Princess again. Read Less
Sail Date: September 2018
We like L.A. to L.A. cruises for their convenient location. We also like sea days. Star Princess is familiar for us and we like the old Skywalkers for cocktails at 5pm. I thought the guests entertainer singers were better than usual. We ... Read More
We like L.A. to L.A. cruises for their convenient location. We also like sea days. Star Princess is familiar for us and we like the old Skywalkers for cocktails at 5pm. I thought the guests entertainer singers were better than usual. We had Teacake and Ric Steele. I enjoyed both. The production show "Born to Dance" was excellent also. Will be doing 15 day Hawaii run again on Star Princess in Nov. so I guess you can say we like it. We like ships in the 1,500 to 2,500 passenger size, and have no desire to cruise on the new mega ships. Some critics will knock Princess Cruises because the Line is not overly fancy or the food is just very good, but we have used several other Lines and have found Princess Cruises and Celebrity Cruises to suite our needs the best.This cruise we traveled by ourselves, but often we travel with friends and they also prefer these Lines. Oh, and we also like Inside cabins, Go figure? Read Less
2 Helpful Votes
Sail Date: September 2018
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the ... Read More
Terrible slow service in the restaurant and a bad waiter. We had a pre-paid reservation for the same restaurant for another night but canceled due to our bad experience. Princess also needs to make sure that the beautiful pictures on the boat that shows the pictures of the food dishes should match what Is served to you. It is almost like night and day difference (have some look at the picture on display of the short ribs pasta dish and then go order it in the restaurant). You will be shocked. Also, our bathroom in our suite was dirty as there was mold on the shower grout walls. The shower curtain was stained yellow across the bottom. Also, the fitness center was truly the most disappointing fitness center I have ever seen on any cruise ship that we have been on. Stuck in a room with no windows and just staring at walls is unreal. How could you ever enjoy working out? Many comments from passengers on board said they would not work out because of the fitness center location. We have been on many cruises and will most likely not go on Princess again. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise primarily because it has been a dream of ours to see Alaska and it didn’t disappoint. The scenery was outstanding and the excursions we took, were all amazing and gave us a real taste of what Alaska has to offer. ... Read More
We chose this cruise primarily because it has been a dream of ours to see Alaska and it didn’t disappoint. The scenery was outstanding and the excursions we took, were all amazing and gave us a real taste of what Alaska has to offer. We booked our Juneau and Skagway excursions before we left and Ketchikan on the dock near the ship. The Emerald Princess was the second cruise ship we have been on, the first being Celebrity Reflection, weeks after it first sailed and there was a huge difference in both ships in terms of standards, Celebrity really had the upper hand as their ship was brand new. Emerald Princess is quite dated but it still has a lovely charm about it which we liked. We stayed on deck 10, Caribe balcony room 722, loads of space and a fantastic room steward Reynaldo! We chose an anytime dining package and ate mostly in the buffet restaurants. Here’s a few reasons why I think the trip failed for us though. The food really wasn’t great. It was tasteless and oftentimes looked like slop especially the curries and casseroles. I got sick mid week after eating breakfast, I had scrambled eggs and half way through the meal I knew they weren’t tasting great. It put me off the food for the rest of the cruise. We ate later in the week in the Botticelli twice, however we found the waiter to be pushy about selling us a wine tasting package for the following evening as we were having our meal!!! On that note, there really is a ‘sell, sell’, policy on board. We just felt under pressure constantly to cough up cash! Before departure we were offered a cocktail on the deck with no mention of a charge until we had both taken sips of each drink (we weren’t fooled again!!) when we were asked for our room keys to charge us!! We didn’t purchase a drinks package because we don’t drink a lot but when we did purchase sodas we were told by bar staff we’d be better off buying the packages and why hadn’t we done so!!!!! There’s plenty of lemonade, ice tea and water in the dining areas and also tea and coffee making facilities so we were happy with that! The entertainment was very good and varied. We especially loved the on board naturalist, her commentary as we cruised was superb throughout as she pointed out so many wonders along the way. The only other big issue we had was with our stateroom bathroom. We thought our shower was leaking as the curtain wasn’t very strong so we were mopping up after each shower but we couldn’t figure out why there was water pools on the bathroom floor all of the time! We realised to our horror though on returning to our room unexpectedly one morning there was an engineer replacing our toilet bowl! So we were mopping up leaking toilet water rather than shower water!!!! Only for our untimely return to our room we would have been none the wiser. We complained about this being a health and safety issue twice at the guest services desk. On both occasions the staff were uninterested and despite logging our complaint and promising that a supervisor would contact us, no one did.This was the second last Alaskan cruise of the season and I just felt the staff were ‘tired’. In particular the guest services desk team appeared to be withered from dealing with people. We went to the gym most days and it’s very well laid out with great views. The spa is located on the way into the gym but like the reception desk, the girls at the Spa reception desk never had a smile or a quick Hello as we passed, so that put me off trying one of the treatments which in fact were heavily discounted towards the end of the week. The ship was extremely full but we never felt overwhelmed. We had a time change as we traveled further North but the wall clocks on each deck were either wrong or not working. All in all though, we had a fantastic week, we will certainly return to Alaska to explore more of the beautiful landscape. It really is a trip of a lifetime. We enjoyed our Princess experience despite the issues detailed and would cruise with them again. Read Less
1 Helpful Vote
Sail Date: September 2018
My husband and I were celebrating our 20th wedding anniversary with an Alaskan cruise aboard the Emerald Princess. Loved the staff and crew! They were professional, friendly, and fun. Strike up a conversation with any of them and you will ... Read More
My husband and I were celebrating our 20th wedding anniversary with an Alaskan cruise aboard the Emerald Princess. Loved the staff and crew! They were professional, friendly, and fun. Strike up a conversation with any of them and you will learn so much about them, where they are from, and get a little glimpse into their lives......very honored to have met everyone we did. The excursions were great. Really enjoyed the catamaran ride to Tracy Arm Fjord to see north and south Sawyer glaciers as well as whales, porpoises, eagles, and a bear. The public decks and the dining areas were always clean. The wait staff and crew were always respectful, courteous, and professional. Loved our mini suite with balcony. Had great views of the sea for whale watching and of the ports and towns. The bed was so comfortable and our steward took such great care of us all week. Cannot wait to book our next cruise with Princess Cruises!! Read Less
Sail Date: September 2018
Wow!! Princess runs an extremely well organized cruise. Our excursion was fantastic. The service on board was amazing and the picture package was a total value!!!! We had the best formal dining room experience with an incredibly wonderful ... Read More
Wow!! Princess runs an extremely well organized cruise. Our excursion was fantastic. The service on board was amazing and the picture package was a total value!!!! We had the best formal dining room experience with an incredibly wonderful wait staff. It was every thing we would have wanted in a cruise experience. The comedian on board was the best comedian I’ve ever seen in person. My kids and I enjoyed the warm weather and sat in the hot tub on many occasions. The couples massage we received on board was fantastic except for the sales pitch that came at the end of the massage. Unfortunately, that tainted our relaxation experience a little bit. They tried to sell us oil and acupuncture treatments at the end. Bad call and disappointing. Honestly, that is the only negative experience we had for the whole week. I really can’t say enough good things about our cruise experience. We would travel on princess anytime. The boarding and disembarking was so smoothe and easy as well. . Read Less
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