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6 Helpful Votes
Sail Date: July 2018
We had a RECORD-BREAKING AMAZING visit to Alaska. The weather was BEAUTIFUL every day ... in EVERY Port ... Apparently, quite out of the ordinary! Such a treat to be in such lush BEAUTY without rain or cold! Bright RED Moon one night ... Read More
We had a RECORD-BREAKING AMAZING visit to Alaska. The weather was BEAUTIFUL every day ... in EVERY Port ... Apparently, quite out of the ordinary! Such a treat to be in such lush BEAUTY without rain or cold! Bright RED Moon one night with Mars trailing right behind ... We loved the location of our stateroom ... close enough to the end of the ship so we could get to larger viewing quickly ... quite close to the elevator for quick moves to other floors ... not very close to the FOG HORN which was nice since we had one sailing day in total fog ... blasts about every 3 minutes. You could get to one of the main buffets very quickly so you could grab a snack and be back in your room FAST! Happy to have the onboard Princess Wi-Fi (not regular Wi-Fi that you pay for) that made it possible to connect with fellow passengers with internal texts. Just wish the texts made an alert sound so you could know when someone was trying to catch up with you. It did make it possible to leave messages but you had to check it regularly to see if there was something for you. Totally easy getting both on and off the ship. That was a bit of a surprise ... thought it might be cumbersome but it was slick as a whistle. Liked the production shows ... enjoyed a round of Trivia and Scattergories ... Even tried our hand a Karaoke. Fun! The 6 of us found the perfect table for Farkle and Five Crowns so we made our own fun, too. We enjoyed Seattle before we left AND after we came back. Did the Space Needle, Chihuli, Pike Place Market and had a lovely dinner on the waterfront. Did the Seattle Underground Tour when we came back ... IT WAS SO MUCH FUN! The guides were hilarious and the history of the beginnings of Seattle ... fascinating! Loved, loved, loved the White Pass Scenic Railway in Skagway ... Great for those who want to sit and soak the beauty in ... Photographers can stand on the platforms at the end of the cars so window-obstructed shots were possible. Basically ... our only disappointment was that the excursion to Butchart Gardens was mostly in the dark. We thought that they wouldn't schedule a visit there unless they knew that it would be light later or that the Gardens are lit sufficiently to enjoy a night time visit. Instead ... our bus got us to the Gardens after 8:30 and darkness covered by about 9:15 or so. Some sporadic ground lighting, but the majesty and incredible beauty of the Gardens could not be seen once it got dark. Sat on a bench waiting for the bus to come ... Sad to know that we were so close but not able to enjoy! (And the $$ we paid ...) I guess I should have checked to see when sunset was when I made my excursion payments 6 months beforehand. Just got home this afternoon and now, after thinking about all of our fun ... I'm going to head to bed and dream of my next trip to Alaska!! Read Less
Sail Date: July 2018
There were 13 of us traveling together with kids 5-20 years old and grandparents in their 70's. We chose this cruise line because of all the options it had for all the age groups in our party, and it did not disappoint. My 17 yr old son ... Read More
There were 13 of us traveling together with kids 5-20 years old and grandparents in their 70's. We chose this cruise line because of all the options it had for all the age groups in our party, and it did not disappoint. My 17 yr old son spent every spare minute in the teen club, the outdoor nighttime movie was a hit with all the kids and the food was incredible. We ate in the traditional dining room and our wait staff was spectacular, making each of us feel special and well cared for. There were so many excursions and very well organized with the tour companies on land. Every staff member we had contact with treated us all as if we were the most important people on board. I also loved talking with everyone from all over the world, literally--from those traveling on the ship to those working. I think it's so neat to see people from so many different countries working together to accomplish one goal...customer satisfaction! Read Less
1 Helpful Vote
Sail Date: July 2018
I had been on this same itinerary same cruise line 4 years ago. Here's what improved: Loved the entertainment!! Cruise director Matt was hilarious and I saw my first Crew talent show. We loved the excursions in Skagway- the ... Read More
I had been on this same itinerary same cruise line 4 years ago. Here's what improved: Loved the entertainment!! Cruise director Matt was hilarious and I saw my first Crew talent show. We loved the excursions in Skagway- the Chilkoot trail and rafting were just lovely and our guide Emily was wonderful. Here's what got worse: The Horizon Buffet was not good. The food was often room temp and looked very picked over. There was no variation in the fruit choices: watermelon, pineapple, honeydew cantaloupe and canned fruit- would it kill you to add some berries or papaya? The salad bar also had very little variation. We also had problems each of the 4 times we ordered steak on the dining room menu. It took an unusually long time for the steaks to be served, once half of our party were finished with their non steak entrees before the steaks even came out. The steaks were undercooked, 3/4 times we needed to send back to cook to medium rare. Teen club: our 14 and 17 year old children used the club maybe 3 times for 30 min each. they were told they had to participate in the scheduled activity and could not use the game console if it was not a scheduled "free time" Read Less
Sail Date: July 2018
Love Alaska. The scenery is magnificent and the citizens are great. The weather in Anchorage was rainy and the first day at sea was also. As that was natural, it could hardly have been a negative for the cruise, but it could have been ... Read More
Love Alaska. The scenery is magnificent and the citizens are great. The weather in Anchorage was rainy and the first day at sea was also. As that was natural, it could hardly have been a negative for the cruise, but it could have been better, of course. Otherwise, great. The ships entertainment staff was excellent. The shows were at least as good as any we have ever seen in over 40 cruises on different ships and lines. The ship itself was attractive and not as gaudy as for instance Carnival ships. More traditional wood motifs and much more attractive to the eye than all of the chrome accents on some other ships. The dining rooms were very attractive and the wait staff was attentive and friendly. Princess (Coral) is an very well staffed and attractive ship. It seems I need a few more words to complete my review. This is added for meeting the requirements of the survey. Read Less
Sail Date: July 2018
We started our cruise tour in Fairbanks and traveled through Denali to Anchorage and to Whittier to Board the boat. Every step was well planned, organized and hassle free. Princess and ez air did wonderful carefree work for planning, ... Read More
We started our cruise tour in Fairbanks and traveled through Denali to Anchorage and to Whittier to Board the boat. Every step was well planned, organized and hassle free. Princess and ez air did wonderful carefree work for planning, stops, transfers, etc. Ship embarkation and disembarkation were fast and smooth. Balcony room a must! There are many excursions to choose from. Alaska is a tour to not skimp. The vistas are amazing and it’s important to take full advantage. We booked excursions through Princess and they made it so easy and care free. Princess hotels were very nice, although not in cities easily reached (except for Anchorage). The bed in our cabin was very comfortable and our steward was delightful. Entertainment was fun and family friendly. There is not a lot of shopping in ports other than many many jewelry stores. We felt many of the souvenirs were very similar at each stop. Over the counter medicine was hard to find and expensive, so be sure to bring headache, cold and cough medicine, etc with you. The southbound land sea cruistour is amazing and highly recommended. It was a wonderful first Alaska adventure for us. Read Less
Sail Date: July 2018
Fully met all our expectations from boarding to disenbarkation. The staff were all friendly, helpful and patient, and made our voyage fun, relaxed and one to remember for a lifetime. Our room steward was so sweet and friendly and she ... Read More
Fully met all our expectations from boarding to disenbarkation. The staff were all friendly, helpful and patient, and made our voyage fun, relaxed and one to remember for a lifetime. Our room steward was so sweet and friendly and she worked hard to make our room clean and functional each day. Getting on the ship at the beginning and leaving on the last day ran as smooth as silk. No stress and felt well taken care of. The food was excellent and well prepared. We were served promptly and courteously in both the Horizon Court and the Bordeaux dining room. I had a special diet and Arthur, the head waiter made sure my dietary needs were met with friendliness and professionalism. Our waitresses served us like we were royalty. The meals were delicious. The nightly entertainment was enjoyable and varied , from a magic show to musicals. We looked forward each night to our date night. I would give this cruise a 10 and would definitely cruise again with Princess Cruises. Read Less
1 Helpful Vote
Sail Date: July 2018
Wanted to visit Alaska. Always heard Princess did the best job. Found out otherwise. Dining staff were rude at times, irritable, refusing to give extra items or reluctant to exchange items. Odd for any cruise ship. Difficult getting ... Read More
Wanted to visit Alaska. Always heard Princess did the best job. Found out otherwise. Dining staff were rude at times, irritable, refusing to give extra items or reluctant to exchange items. Odd for any cruise ship. Difficult getting gluten free items. Not many available. Dining staff seemed lazy, didn't want to walk back to galley if we asked for something. Attitude issues. Culture on ship is rigid. Staff seem fearful. Never got baby food ordered ahead. Flooding bathroom floor , stopped up plumbing system, and no cold water entire trip in son's cabin B532 Would pick different cruise line when returning to Alaska because of culture issues with staff and plumbing problems that couldn't be resolved in 7 days. Alex the cruise director, and his team were good. Team had a lot of energy, offered many new games to keep guests involved, including late night adult games. Music was all ok. Magician did little magic, tried to be a comedian, not very good. Actual comedian was very good. Several shows, all different, very funny guy. Very few food choices after 11:00pm . No late night Pizza Read Less
PrincessCruises3, Social Team, Princess Cruises has responded
Hi janet32008, we apologize for your disappointing experience onboard Emerald Princess. Our team strives to provide impeccable service to each and every guest, and we are sorry that you did not receive this on your recent vacation.
2 Helpful Votes
Sail Date: July 2018
We choose Emerald Princess based solely on price at the time of purchase. We knew we wanted to go to Alaska. Because of the cheaper fare, I thought that we might have a budget cruise. That is not the case. We were treated with the utmost ... Read More
We choose Emerald Princess based solely on price at the time of purchase. We knew we wanted to go to Alaska. Because of the cheaper fare, I thought that we might have a budget cruise. That is not the case. We were treated with the utmost respect and felt we were treated exceptionally well just as cruisers who paid for the pricier suites. The ship was beautifully furnished. The service was over the top wonderful and the food extravagant. Embarkation and disembarkation went smoothly and without hassle. I heard from another couple at high tea that they've had nightmare embarkations and Princess handles the process the best. The interior cabin was sufficient and roomy for two people. The dining experiences felt like fine dining every night. I truly felt spoiled with the service. The buffet was extravagant and had tons of food options for all types and ages of cruisers. It was nice to talk to the servers about their home country and how long they have been on board. The ports were interesting and fun and the two shore excursions were worth every penny. Go on the railway excursion if you can. It doesn't disappoint. My first positive cruise makes me a fan and I would definitely cruise again. You feel spoiled, special and are treated so well by all the crew members. Read Less
2 Helpful Votes
Sail Date: July 2018
This cruise was gifted to us and we went with family. It was our first ever cruise, so nothing to compare it to, but it was wonderful. We were on the Aloha deck starboard, with balconies. Our 4 staterooms were all side by side so we were ... Read More
This cruise was gifted to us and we went with family. It was our first ever cruise, so nothing to compare it to, but it was wonderful. We were on the Aloha deck starboard, with balconies. Our 4 staterooms were all side by side so we were able to open the dividers on the balconies. We discovered the Wheelhouse our first night and the amazing Irish duo, The Rolling Waves. We watched a few other shows, but kept coming back to them. Our bar stewardess Joanna was friendly and always had a smile. She knew what we wanted after the first night. The food was good. Breakfast at the buffet go a little tiring at the end, but it changed up at lunch and dinner. The best meal was at Shares. Our cabin wasn't huge, but it was spacious enough for the two of us. The balcony added that extra needed space. It was clean and our Stateroom steward Suraj was amazing.We did one expedition in Juneau, booked through the ship. That went smoothly with no issues booking or otherwise. Overall we had a wonderful experience and want to take our grown kids on a cruise one day. From what we learned on ship, this one is going to drydock next year to get a facelift. Read Less
PrincessCruises3, Social Team, Princess Cruises has responded
Hi Lkernutt, thank you for your great feedback regarding your recent voyage! We're so glad that your Emerald Princess experience was such a memorable vacation. We hope to welcome you aboard again soon!
1 Helpful Vote
Sail Date: July 2018
Princess has the absolute best customer service, staff and crew. The cruise directors are engaging. It's always a fun experience. The food is incredible. The cabins are small, but well maintained. Elegance that has seemed to disappear from ... Read More
Princess has the absolute best customer service, staff and crew. The cruise directors are engaging. It's always a fun experience. The food is incredible. The cabins are small, but well maintained. Elegance that has seemed to disappear from the other cruise lines. The passengers are truly appreciated on Princess. Absolultely love that we could have dinner at different times each night and meet different people. The afternoon tea was delightful. Had a blast with the photo staff taking portraits. Best value for the money to get the portrait package. Includes the thumb drive (in the shape of the ship) AND the prints. No other line does that, (at least none that we've traveled on.) The guest speakers and educators were fun. And their presentations were fun, not boring. Loved the puppies and the ax throwing. One of my favorite things about Princess is how the cruise directors get involved and join in the activities with you. And they go out of their way to make sure you are enjoying yourself. And it's nice to see how well trained the wait staff is. Always there to fill a water glass, clear your plates and bring you whatever you need. By far our absolute favorite cruise line. We've taken 10 cruises and 6 have been with Princess. Booked our next cruise with them already for May. Read Less
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