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Sail Date: May 2018
We choice this cruise because we want to see the glacier in Tracy bay, we didn't get into see the glaciers due to flowing ice in the arm area. Do NOT book spa services ahead of cruise you can get better deals on the ship (they provide ... Read More
We choice this cruise because we want to see the glacier in Tracy bay, we didn't get into see the glaciers due to flowing ice in the arm area. Do NOT book spa services ahead of cruise you can get better deals on the ship (they provide discounts) that they don't provide on the internet. SAD. Do NOT book a meal at the Crown Grill the food was disappointing and you can't send it back without them charging you an additional $29 for each meal. Our river rafting was a JOKE we got stuck on several rocks due to very little water in the river they should have cancelled the excursion and gave us a refund but no. They also cancelled the White Train excursion but it was cancelled too, due to a rockslide that damaged part of the train track which we understand, but we had to scramble to find another excursion the night before. Read Less
Sail Date: May 2018
Recommended by a family member. The inside passage was beautiful and the weather was perfect for viewing the rugged, wild coast of British Columbia and Alaska. Menu was extremely limited in the formal dining room. The wait staff was very ... Read More
Recommended by a family member. The inside passage was beautiful and the weather was perfect for viewing the rugged, wild coast of British Columbia and Alaska. Menu was extremely limited in the formal dining room. The wait staff was very efficient and patient, but I felt rushed as they made preparation for the 2nd seating. Staff to passenger communication was problematic. Passengers would have to know who to see about specific issues since most of the crew were focused on their job, they did not seem knowledgeable of the big picture and frequently could not give correct answers to inquiries. The ship officers were not much better. The Captain's voice from the navigation bridge was the exception. He was an excellent communicator. The valet service for baggage at port of disembarkation was excellent. However, timely and correct information about the protocol left a lot to be desired. The paper forms and instructions for that terrific service had 3 contradictions that were not easy to resolve at the front desk. At 2 AM I still had bags in my room with no baggage tags. Disembark was easy and, due to several flight delays booked through Princess CL, we had time for a city tour after arrival in Seattle. Our flight to the East Coast did not leave until 11 PM. The tour guide was outstanding. Read Less
Sail Date: May 2018
Cruised with Princess twice before and had a great experience again this time. Professional, Solid service each time. Cabin was cleaned well each day and had kind, service each mealtime with really good variety and quality of food. ... Read More
Cruised with Princess twice before and had a great experience again this time. Professional, Solid service each time. Cabin was cleaned well each day and had kind, service each mealtime with really good variety and quality of food. Entertainment was good and the excursions were top notch for the money. I'm just sad I lost so much at the casino. They allowed us to upgrade to a balcony cabin for a modest fee of $300, so that was nice to have the extra room. The Lotus spa is overpriced but hey, you expect that on a cruise. I doubt the Lotus spa will see me again after some less that great, better-than-you attitudes. All-in-all, it was a nice cruise that I've come to expect from Princess. They even put a halt to a norovirus outbreak that was threatening, by implementing some strict food handling protocols. I'd appreciate some better rewards for being loyal to Princess, but maybe next time. The position of the TV in the room was not great either. Read Less
Sail Date: May 2018
Convenient in and out of San Francisco. Entertainment was really good almost every night as well as in lounges. Food not so much! Buffet was really bad. No variety, no really quality items. Very cafeteria like. Dinner ding was hit and ... Read More
Convenient in and out of San Francisco. Entertainment was really good almost every night as well as in lounges. Food not so much! Buffet was really bad. No variety, no really quality items. Very cafeteria like. Dinner ding was hit and miss, mostly miss. 1/4 inch steaks??? Fish was good. Lobster the worst I have ever had. Crown Grill too expensive and charges for Iced tea!! Also, a $10 extra charge if you wanted extras or seconds. Would advise eating in the restaurants for breakfast and lunch! Food and choices were much better than dinner choices. Great entertainers in the lounges as well. Poor quality of the food makes this cruise far below average. Ship was clean and service was good. However all the windows were estremely dirty. Ship is one of the older ones in Princess's fleet. Princess is not what it used to be. If you choose Princess don't go in with too high expectations. Read Less
Sail Date: May 2018
We'd been to Alaska before, but this was the only itinerary that fit our schedule. So we went again and enjoyed it. Yes, the Grand is 20 years old, but she's nicely maintained and updated. Family and I don't need, or want, the new ... Read More
We'd been to Alaska before, but this was the only itinerary that fit our schedule. So we went again and enjoyed it. Yes, the Grand is 20 years old, but she's nicely maintained and updated. Family and I don't need, or want, the new higher end "can-you-top-this" features other lines are pushing on their monster ships. We're happy with the calmer Grand Princess, trivia, lectures, and games. Food is decent, and the Crown Grill excellent. Our cabin (balcony) was nice, bed was comfortable. I love the layout of this class of ship, with the main hub spread along deck 7. There are 2 theaters on board (fore and aft) and a large bar with a stage (Explorer's lounge) amidships, that makes it easy to get from one activity to another. Staff is friendly and helpful. I'm happy to sit on my balcony, or in the adult hot tub, and relax. I'd go on this ship again. Read Less
Sail Date: May 2018
We did not plan on going to Alaska this year, but in early May we got a last minute deal offer from Princess and were able to score a mini suite at an unbelievable price, so we jumped on it, and it turned out to be our best cruise ever. ... Read More
We did not plan on going to Alaska this year, but in early May we got a last minute deal offer from Princess and were able to score a mini suite at an unbelievable price, so we jumped on it, and it turned out to be our best cruise ever. Princess brought on a naturalist, who held informational sessions on every sea day, and she was exceptional. Very knowledgeable on a number of different subjects, and I don't think I've learned so much in such a short time since college. Not only was she informative, she presented with interest and feeling, not like a dry professor. She enhanced our cruising experience. We were on this same ship 6 weeks earlier, and while that cruise was ok, this was much better. The entertainment was much better, the production shows were improved, and the staff was much pleasanter. And the wi-fi worked much better. On the earlier cruise we had to ask for a refund. On this cruise we had no trouble getting on-line, and were able to surf the net. The speed is still not up to our home network, but it was much better that dial up. The dining room was excellent on most nights, but Princess has recently changed their meat supplier, and the beef dishes were terrible. The beef was tough and fatty. I tried the beef dishes 5 times and every meal was sent back and I ordered something else. All the other dinner offerings were outstanding, with the exception of the lobster. That too was tough and inedible. Three ladies at our table ordered it, and sent it back. Our room was great but is showing signs of wear. The ship is scheduled for a dry dock overhaul in March 2019, and it can use some TLC.. But the Grand is still a great ship. and we are looking forward to our next cruise on this ship. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because we love Princess Cruise lines and Alaska was on our bucket list. We had read reviews of this ship from others but booked it anyway. It has been our experience with reviews that they are one-sided and often do ... Read More
We chose this cruise because we love Princess Cruise lines and Alaska was on our bucket list. We had read reviews of this ship from others but booked it anyway. It has been our experience with reviews that they are one-sided and often do not give a true representation of the ship. We found the Grand Princess to be a charming older ship but it did not feel or look its age. Yes it had normal wear and tear, the sea is hard on ships. This being said we had a wonderful time and the crew was awesome as always. Our cabin was on the Dolphin Deck D734 and was a Premium Balcony on the back of the ship. We found it strange that we were able to get this balcony room, which also was on our bucket list, for this cruise but after sailing we found out why. It had nothing to do with the room, it was wonderful and the balcony was secluded and covered. Yes they call it an obstructed balcony, but you can not notice it and the balcony is actually protected by the little overhang. The reason we were able to book it had to do with the weather in Alaska, it was a bone chilling cold, even though it did get in the 50's. We did not use the balcony as much as we would have in the Caribbean. The entertainment on the ship was good. I would recommend watching the movies in the Princess Theaters or in your cabin instead of MUTTS. We watched one movie and froze, even though they hand out blankets. The Main Offenders were the ships band and they were very good. We enjoyed listening to them. The comedian was funny and they had two different singers for the piano bar which were very different and good. One played Stevie Wonder songs and the other John Denver type songs. We did very well in the casino, infact our shipboard account after applying our winnings was only $36 so we can not complain. I would recommend playing the machines in front of the pay out windows, we hit on 3 different machines in that pod. Our only complaint about the cruise was the smoking, please this is only our opinion, but I wish the whole ship would be non smoking. Yes they have smoking and non smoking in the casino but when the machines are next to each other it does not matter, you get the full brunt of the smoke as the ventolation is poor. Also near the Princess Theater on deck 6 is the Cigar bar and the hallway reeks of smoke and is very hard to get to the theater through it all. I would recommend entering the Theater from deck 7 instead. We did not go on a tour in Ketchikan, we walked about and did some shopping. In Juneau we did the Whale Watch/Salmon bake tour. The whale watch was fun but for some reason the Captian of the boat kept turning the ship everytime a whale surfaced so he could see, this left many with poor photo oportunities, but they may have had one of the ships photographers on board. The Salmon bake was good but could have been run better. They know in advance how many patrons to expect, but they still did not have the salmon ready. Everyone waited in line over 20 minutes and their sides were cold by the time they got to eat. The Salmon was very good. Also they should have had netting overhead to keep the ravens from bombing everyone for food. The ravens were very brave and had no issue with diving on your table to grab food off your plate. After leaving the Salmon bake we went to the Tram and went to the top. It was not worth $34per person unless you hike, then you can walk the trails. We can not hike due to my husbands knees and my hips. We did however love seeing the Bald Eagle they take care of, it is not able to fly and is blind in one eye so they care for it. It is a beauiful bird and I felt bad for it but you can tell it is well cared for. In Skagway we took the City trolley tour and it was fun. After that we walked the town, it is quite small, and visited the Elks Lodge since we are Elks members. It is a nice little hidden gem in the town. Finally we went to Endicott Glacier instead of Tracy Arm Fjord due to the ice. It was beautiful. We did opt into the Ultimate Breakfast that morning but, there was little that we liked. It was supposed to be smoked Salmon but the texture was of a steamed fillet instead of smoked. Save yourself $45 and just order room service for breakfast if you have a balcony, it is much better and free. We did not get off the ship in Victoria BC as it was raining. We did go to the Crown Grill on the 28th, it was worth every penny. I would recommend everyone go atleast once in your cruising lifetime. We did anytime dining and actually prefer it over the assigned dining. The food was very good, but there was not as much Alaskan food available as we would have liked. There was one Salmon dinner that never changed throughout the whole cruise. We expected to see Alaskan King crab legs on the menu as well as many other types of seafood but we only saw it on the Crab Shack menu which was an upcharge of $29 pp. We have done this on other cruises and did not opt into it this time. We did not utilize the pools or the hot tubs due to the weather. Even the enclosed pool area was very chilly. There were some children on this cruise but you did not notice as they were well behaved. This was a very diverse sailing, most of the folks very mid 50's and older.That being said it was very hard to get a seat in the Piazza as they were parked there all day and night. To our disappointment Vines wine bar was made smaller to make room for Alfredo's Pizzeria. We would suggest removing the Pizzeria and making Vines larger. The Pizza was not as good as the Pizza on the Lido deck. At Vines you can not get the complimentary sushi anymore since it was reduced in size. All in all it was a beautiful cruise, the ship and staff exceeded our expectations and Alaska is beautiful. I would recommend everyone go atleast once, many on this sailing have gone 5-6 times. We did not see the amount of wildlife we expected, Discovery Channel gives you a unrealistic view of what to expect. We saw 4 humpback whales, maybe 10 seals and a couple eagles. We expected to see Orca's as well and did not and also we did not see any bears. It could be because it was the start of the salmon season and it had not drawn enough of the wildlife in yet. I would suggest going anytime from July to September. Read Less
Sail Date: May 2018
What a great time we had. Leaving and returning from SF was a breeze. The Grand Princess truly lived up to her name. There was nothing about this cruise that did not live up to or exceed our expectations. The onboard dining and service ... Read More
What a great time we had. Leaving and returning from SF was a breeze. The Grand Princess truly lived up to her name. There was nothing about this cruise that did not live up to or exceed our expectations. The onboard dining and service was outstanding. The ports and excursion options gave everyone something exciting to do and see. The embarkation and disembarkation process went very smoothly and quickly out of Pier 27 in SF. We arrived around 11:30am and were on board by 12:15. The disembarkation was about as easy. The Princess transfer to the airport went just as smoothly as well. Our mini suite, D229 was outstanding. I especially enjoyed the early morning port arrivals from our balcony. So much beautiful scenery and wildlife to enjoy from the privacy of our own space. The food and entertainment on this cruise was excellent. So may choices to meet everyone's needs and wants. Womil and Saideep took amazing care of us at the Botticelli dining room every evening. We followed our meal with a show at the main theater. Always enjoyed the shows with the great quality of entertainers. For being a ship that is nearly 20 years old, she doesn't show her age much. Walking around the ship on deck 8 and relaxing under the sun on deck 14 at the rear pool were some of our highlights. Read Less
1 Helpful Vote
Sail Date: May 2018
A chance to see Alaska. Boarded in Whittier on May 26th. All seemed ok the first night. However as the week progressed, we were subjected to a sewage smell throughout the ship. The food was mediocre at best in any of the dining options. we ... Read More
A chance to see Alaska. Boarded in Whittier on May 26th. All seemed ok the first night. However as the week progressed, we were subjected to a sewage smell throughout the ship. The food was mediocre at best in any of the dining options. we never ate in the specialty restaurants. There were water drips on the top deck and the carpet in our stateroom was stained and wet by the balcony door. Entertainment was pretty boring. Getting off and on in ports was easy. Bedding was comfortable- in fact that was the best part! Bar staff and room steward were great. Some of the wait staff in the dining options were good but overall felt as if we were bothering them by being there. Disappointed that we were charged $13.50 a day in tips when they did not deserve it. Would prefer to tip based on service. Golden Princess needs a lot of work. Rarely saw any of the ships top managers. Would not cruise on this ship. Read Less
2 Helpful Votes
Sail Date: May 2018
My very first cruise experience was terrible and I will never cruise with Princess again. For an entire week, we smelled disgusting sewage smell every day in multiple locations throughout the ship. Additionally, there were many places in ... Read More
My very first cruise experience was terrible and I will never cruise with Princess again. For an entire week, we smelled disgusting sewage smell every day in multiple locations throughout the ship. Additionally, there were many places in the middle of the ship were water (or something) was dripping through the ceiling tiles onto the floor. On our stateroom floor, this was so bad that an air fan/dryer was placed in the hallway and ran 24/7 to keep the carpet dry. The smell of sewage was so prominent that it ruined my vacation. It was difficult to have an appetite or want to eat any of their food. It made me concerned about their sanitation. Additionally, the products, services and entertainment are all extremely overpriced. The food was well below the quality I expected and was mediocre at best. The fitness center equipment wasn’t all working properly. Hot tubs, steam rooms and saunas weren’t hot. Read Less
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