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9 Helpful Votes
Sail Date: September 2017
My husband always wanted to do an Alaska cruise so this was it, although I would love to go again. This is my second time on the Ruby Princess and I just love this ship. We never felt crowded nor did we ever have to wait for a table at ... Read More
My husband always wanted to do an Alaska cruise so this was it, although I would love to go again. This is my second time on the Ruby Princess and I just love this ship. We never felt crowded nor did we ever have to wait for a table at dinner. Food was terrific and the service was excellent - actually customer service was excellent everywhere on this ship. Our room steward, Julie, took really good care of us (room described below). There is a daily newsletter, The Princess Patter, which you receive the night before and you can plan your day's entertainment with that. We never had nothing to do - there are so many things going on around the ship and off the ship that you couldn't possibly be bored. Excursions are plentiful but book in advance because many of the popular ones tend to sell out. I could go on, but just know that Alaska is amazing and easy to navigate no matter what your fitness level is. See you on the next cruise! Read Less
4 Helpful Votes
Sail Date: September 2017
I chose this cruise because it was one of the last sailings for the year and I was hoping to get a chance to see the Northern Lights. This was our primary reason for choosing Princess as they ran Alaskan cruises later than RC or Carnival. ... Read More
I chose this cruise because it was one of the last sailings for the year and I was hoping to get a chance to see the Northern Lights. This was our primary reason for choosing Princess as they ran Alaskan cruises later than RC or Carnival. In fact, this was the last Alaska sailing for this boat this year. Unfortunately, although some other ships were able to see the lights the night before, we were not able to see them on this sailing. We chose the round trip from Seattle due to the fact that we had limited time and free flights to Seattle through Southwest. This limited the number of Alaskan ports we were able to see and if I had more time I would have done one of their non round trip cruises so that we could see a little more of Alaska. Since this was a round trip Seattle cruise it went through Victoria as a port. This was probably the port I was least excited about initially, and we didn't even book an excursion. However, at the last minute we caught the bus into town and went exploring and had an amazing time. I would return to Victoria if I had more time in the future. I was very disappointed in our dining experience. The dining room reserved time was fine but the buffet for breakfast and lunch was truthfully awful. There was never any seating. We tried going extremely early, normal times and extremely late and it was a constant battle to try to find seating. At one point after walking through the entire thing twice I was desperate enough to consider eating on the floor. Sometimes the buffet food was better than the food they were serving in the dining room. They didn't really have as many options at the buffet as I would have thought. If you are a more particular eater or had children it would be a major struggle. If I had it to do again I would probably explore Alaska in ways other than a cruise. The cruise didn't really give you enough time to get the full Alaska experience with limited hours in port. If I were going to do a cruise I probably would choose a non-round trip cruise so that I got to see more Alaskan ports. Read Less
6 Helpful Votes
Sail Date: September 2017
I chose Princess for our group because I knew they had great choices for a cruise to Alaska. We were a group of 14 total, all senior citizens with several having some problems getting around without help. I will start by saying the ... Read More
I chose Princess for our group because I knew they had great choices for a cruise to Alaska. We were a group of 14 total, all senior citizens with several having some problems getting around without help. I will start by saying the crew was more than accommodating, they were there to help you "even if they just thought you may need a hand". No one was wheel chair bound but they did use them to go on and off ship when visiting ports. It was never a problem. Food...Oh my gosh!! Used room service every morning for coffee and juice. The first two mornings out, our coffee was not as hot as we are used to but it was taken care of when I asked for hotter coffee and got it from then on. We ate at Horizon Court often, had the best onion rings, clam chowder, bratwurst, fries and potato wedges at the other walk up eateries. Late night visits to the ice cream shop was a must before bed. Our group of 14 had a table ready each evening in Michelangelo, never waited a minute, and we were treated like royalty. I only had one issue with prime rib being a bit on the tuff side but all other dishes were out of this world. I tried to have one menu item every night that was new to me and was never let down in taste or quality of food. Our room E414 was "obstructed view" price but it was not obstructed in any way, William was our steward and every time we left the room, he would slip in to tidy up, fresh towels and garbage emptied. Wish I could have taken him home with me! The beds were awesome. The whole ship was sparkling clean, impressed by so many crew members keeping it that way. Loved the hot tubs and the big cozy bathrobes. Loved being able to vote on "The Voice" as well. The train ride up the White Pass/Yukon had some of the most beautiful scenery I have ever seen. It was enjoyed by our whole group and a highlight of the trip. We could do as much as we wanted every day but for me just being lazy and enjoying the scenery was almost enough. Loved meeting people from all over the world. The Casino was fun even tho I did not hit any big jackpots. I actually left them more than I care to think about but that was my own fault! All in all, we could not have imagined this cruise to be any better and I look forward to another cruise at some point. Think we will stick with Princess as they are A#1! Read Less
19 Helpful Votes
Sail Date: September 2017
A few quick hits (a few misses) from our week on the Ruby -- Background -- 40s - our 8th cruise on Princess, first time to Alaska and travelling with another couple. Embarkation -- Arrived in Seattle the morning of departure so ... Read More
A few quick hits (a few misses) from our week on the Ruby -- Background -- 40s - our 8th cruise on Princess, first time to Alaska and travelling with another couple. Embarkation -- Arrived in Seattle the morning of departure so headed on over to the port arriving around 11:15. Something different in Seattle, compared to Port Everglades, is that porters for luggage are nearly non-existent unless you are arriving via bus or shuttle. After some confusion we found that we just roll our luggage into the departure hall where it was taken from us. Quickly through check in and our number had already been called so we went straight to the ship and where to our room to drop our carry-ons and up to Horizon before noon. Cabin We had a mini-suite on Dolphin (D422) and took the bait for Club Class. Standard Princess Mini-suite as for size and decor. This was our first time with the new mattress and I will admit that it is much more plush than the previous more firm version. Food/Dining/Wine/Etc Most nights we started the evening in Vines and on the first night discovered that they were out of certain wines on their list. Oddly, they were out of the exact one (Sancerre) that they were out of on the Royal last September. However, they do still have the 50th Anniversary sparkling wine that the waiter admitted they they may finally be about done with many years after the anniversary. We found the same issue some evenings in the dining room for bottles that we wanted. As for Club Class dining, it worked for us. We generally like to eat at about the same time each night but don't like the full restriction of the traditional dining. We found that the staff and set up in Club Class dining was excellent. Each evening there was generally an app and entree special not listed on the menu and many nights and lunches the head waiter was preparing something special table side (some hits and misses with this). Due to our experience for dinner we ended up eating most meals (breakfast and lunch) in the main dining room thus avoiding the hectic Horizon/Caribe areas. In our opinions the food was good to very good on this cruise. A noticeable step up from our last cruise on the Royal. We do wish that they would not be afraid to put a little spice/flavor in some of the dishes though. We also did chef's table one night which was outstanding as always. Be prepared to loosen the belt, open your palate, and enjoy. Entertainment The cruise staff was very visible throughout the cruise. We found that many of their games and activities were not attended by many passengers which was disappointing. Toward the end of the cruise, trivia and various forms seemed to be the only things going on. We attended one of the shows and, not be rude, but found that some of the singers must have slipped through the audition process. It was very tough to listen too. On the other hand, the outside talent on the ship was excellent. The enrichment talks held on board were numerous and very well attended. Some were better than others but it was a pleasant alternative to spend an hour each afternoon actually learning something about the area we were cruising too, versus being sold to (gold chains by the inch, Diamonds International, champagne art auction). Service This is where the Ruby truly shined for us. From start to finish (with the exception of a couple late night wait staff in explorers lounge) we were always greeted by name and with smiles. We have found that on ships where Generoso is the maitre 'd the level of service by the food/beverage staff is just a step above the other ships. Ports One negative was the disembarkation at a couple of the ports. Due to extremely low tides during our stops the decks used for early departure were 6 and 7 -- this resulted in a cluster and lines wrapping through dining rooms and the casino to get off the ship. Crew were stationed to "assist" but the rudeness of many passengers made it an unpleasant experience. Juneau -- Mendenhall Paddle and Trek -- Canoe across Mendenhall Lake and a 2.5 hour Trek on the Glacier -- amazing to actually be up on the glacier. There were only 6 of us on this excursion which added to its high marks. Skagway -- Heli/Hike/Train -- Helicopter over a rain forest valley, four mile hike along a glacial river, and then a return trip to Skagway on the White Pass Rail. Incredible views and a great day. Ketchikan -- Halibut Fishing -- four of us plus a boat captain -- three hours of fishing and we all four kept the captain busy pulling fish out constantly including the much anticipated halibut. Glacier Bay -- Not to be missed -- we were lucky to see huge calving on the port side and words cannot explain the sounds and sights of this "port." Victoria -- Due to timing we did not do any excursions here. Disembarkation Easy Peasy -- Had a leisurely breakfast in the main dining room and then waited for 10 minutes in the Wheelhouse before heading out. Overall impressions -- This was a great cruise on a great ship. Read Less
2 Helpful Votes
Sail Date: September 2017
First and last cruise. Casino was awful and they have not credited me for slot winnings. Casino was usually closed or very few passengers. Once, the crap table was only open on one end due to lack of dealers and players. Restrooms ... Read More
First and last cruise. Casino was awful and they have not credited me for slot winnings. Casino was usually closed or very few passengers. Once, the crap table was only open on one end due to lack of dealers and players. Restrooms were very hard to find and had a bad odor. The food was average at best. Small portions and very poorly presented. They nickel and dimes you on everything. Charged you for coffee and soft drinks. do not select Princess Cruises, very poor return for your money. Shore excursions were very expensive and short. Time in ports was very limited, usually 5 hours or so. Disembarkation in Vancouver was a zoo, with people running in every direction. The land portion was much better. Nicer rooms, better food and lots more time to see local attractions. Most of the cruise was offshore and nothing but open water to see. Read Less
1 Helpful Vote
Sail Date: September 2017
Had taken another Princess cruise a few years back..it was great...but this particular ship is OLD. Carpet heavily stained. Large rust spots on the balcony. I would never call it a beautiful ship. The cabin steward was superb. The ... Read More
Had taken another Princess cruise a few years back..it was great...but this particular ship is OLD. Carpet heavily stained. Large rust spots on the balcony. I would never call it a beautiful ship. The cabin steward was superb. The other staff members were very polite. The food looked good. I would give it a B on taste. The entertainment was FAIR. I would not travel on the Ruby Princess again, just because my own common house is in better shape and more pleasing to the eye. I definitely would not fly Alaska Airlines. They off-loaded our LUGGAGE to decrease the weight on the plane...And we did not get our luggage until we reached the first port...Juneau. 2 1/2 days later. Our compensation was a fifty dollar credit on a FUTURE flight. Ha. Beware. If I were to cruise with Princess again, I would read the ship reviews first. This ship received higher grades than I would assign. No nice vegetable or ice carvings in the dining room. No towel animals ever in the cabins as there are on NCL. The shore excursions are OK. We went to Alaska. Read Less
3 Helpful Votes
Sail Date: September 2017
There was a delay with immigration boarding, but overall the arrival and departure was fine. We stayed on the Deck 10 cabin 317 on arrival we noticed a horrible smell in the cabin musty a bit like grease from kitchens poor ventilation u ... Read More
There was a delay with immigration boarding, but overall the arrival and departure was fine. We stayed on the Deck 10 cabin 317 on arrival we noticed a horrible smell in the cabin musty a bit like grease from kitchens poor ventilation u could smell it from outside our cabin the rest of the corridor was fine. We talked to the steward immediately who was very nice and he said he would report it, he changed our shower curtin, no improvement ,Over the next few days we reported in person to the concierge desk, By leaving the balcony door open this helped with the smell but it was an Alaskan cruise so not ideal obviously a few days later after returning from an excursion we called down and spoke with guest services who promised to send someone to our cabin alas we are still waiting. The cabin decor was old and dated. For the comfort of future guests I would urge you to investigate and sort the problem which really spoiled our holiday The food in the main restaurant and specialty restaurants was good with service there much better The guests we met at dinner was lovely as was the excursions, however I would be very reluctant to cruise with Princess again overall staff service was average and the cabin was dreadful Read Less
Sail Date: September 2017
This was my 3rd cruise to Alsaka, amnd the second one for our friends. We had a great time, the Star Princess is a lovely ship full of great staff and top notch service. For a late September cruise we had terific weather, only one day that ... Read More
This was my 3rd cruise to Alsaka, amnd the second one for our friends. We had a great time, the Star Princess is a lovely ship full of great staff and top notch service. For a late September cruise we had terific weather, only one day that had a little of rain in the morning but cleared up by noon. It was mostly sunny and temps in the mid 60's, we couldn't have asked for better weather. I think the highlight of the cruise was the sunny day in Glaicer Bay. We flew into Anchorage 3 days before the cruise, we did a day trip of the area and visited the Anchorage museum. We booked tickets on the Alaskan Railroad from Anchorage to Whitter where we boarded the ship. Embarktion went very smooth, but it seems to rain everytime we are in Whitter so it was a mad dash from the train to the terminal. In Skagway, we took the tour to the Klondike summit. Doug was a great tour guide and a wonderful story teller. Had some fog in the morning but it gave the drive a mystical feel. In Juneau, we booked the Mt Roberts tramway but didn't use it so it was refunded, we just ran out of time. We did go to the Salmon bake with our friends, what the description doesn't really tell you is that the area is beautiful, with a waterfall and a nice little hiking trail. The food was good and the entertainment was very enjoyable. just a fun afternoon. later we explored the town for a little while, unfourtunatly we had an early departure in Juneau all aboard at 330pm. We wished we could have had a few more hours there. In Ketchikan, we got off the ship and explored town in the morning, in the afternoon we took a walking tour to creek street, Joe Williams was a wonderfull Tlingit guide. We really enjoyed this tour. Disembarkation in Vancouver was a mess, 3 ships came in to Canada place that morning it was mass chaos in the terminal. Overall a wonder vacation, with good friends. saw lots of wild life, and will do this cruise agian in a few years. With Princes of course. Dinning was very good. We tried the Crown Grille for first time. It was very good but too much to eat, we had no room to try dessert. Otherwise food on Princess is always good. Read Less
PrincessCruises3, Social Team, Princess Cruises has responded
Hi froggy9143, we're so happy to hear that you enjoyed another Alaska experience on Star Princess! We truly appreciate your continued loyalty, and will continue to strive for new and innovative ways to give you the best vacation possible. We look forward to welcoming you onboard again soon!
3 Helpful Votes
Sail Date: September 2017
We took our grandson on this cruise. We had the best time with the lovely weather,no rain for 7 days. Our grandson will have happy memories for a life time. Mihaill in the dining room greeted us every evening with a big smile. Mihaill was ... Read More
We took our grandson on this cruise. We had the best time with the lovely weather,no rain for 7 days. Our grandson will have happy memories for a life time. Mihaill in the dining room greeted us every evening with a big smile. Mihaill was also in the Horizon Court.The dining room staff were great, every place we ate they treated us like Royalty. A special thank you to Mihaille. Hope to see you again on another cruise. Our cabin was kept cleaned by Rodney every day, if we needed anything he was there for us.I asked for extra pens which he gave to me. Thanks Rodney! Vancouver cruise terminal was a nightmare. Longggggggg lines 6 hours long to get a cab. If you want a cab go outside to the Pan Pacific Hotel hundreds of cabs there. I just wish we had known. Princess bad planning on your part for having 5 ships come into port at the same time. . All in all a very good cruise. Columbia Beach Read Less
8 Helpful Votes
Sail Date: September 2017
We were a group of 5, 2 of which had never cruised before. Thought the ship was very nice, comfortable, no complaints. Service was all very good (from embarkation, dining, housekeeping, shore excursions, bars, shopping etc). Embarkation ... Read More
We were a group of 5, 2 of which had never cruised before. Thought the ship was very nice, comfortable, no complaints. Service was all very good (from embarkation, dining, housekeeping, shore excursions, bars, shopping etc). Embarkation was quick and our staterooms were ready by 1pm, luggage arrived a couple hours later. Disembarkation was fine, except the port of Vancouver is a chaotic nightmare unless you have a transfer pre arranged. If you are not off the ship first thing and plan independent transfers, prepare to wait up to 3 hours for a taxi. This is a fault of the port and city of Vancouver (really strange taxi laws and no Uber), not the cruise line. We didn't take in much of the entertainment (shows, comedian), but spent a few evenings in the bars listening to bands, recorded music and participating in trivia. We had anytime dining and never waited for a table and we usually dined between 6 and 7. Dining room service was very good. We were disappointed in the buffet, much of the time the food was cold and not particularly tasty. Sabitinis was amazing and well worth the additional charge. The light fare at the International Cafe is also quite good. Milkshakes by the pool were excellent. Pizza ws Ok, as well as the snack bar by the pool. Movies under the Stars was great, all curled up in blankets. Casino was fun, but I do wish it was not smoking all the time. We attended a couple of the port talks which were informative. Our excursions booked with Princess were good, albeit a little pricey. The Salmon Bake in Juneau is excellent as well as the White Pass Train ride. I would skip Jewel Garden in Skagway next time. The lunch served was terrible and really there is not much to see. Overall service on the ship was very good. There were no issues with cleanliness, our cabin was comfortable. Did not experience any plumbing issues and public washrooms were also very clean and seemed to always be in working order. We spent time (independently) pre cruise in Anchorage and Denali. Not much to do in Anchorage, but Denali was beautiful. We stayed at the Princess Wilderness Lodge. Accommodations were very comfortable. We did the 4 hour tour in Denali and I would recommend the 12 hour tour instead if you have the time. You see so much more. Also did rafting with the Denali River Rafters which was a blast. The guys are great. Drove to Talkeetna and walked around there for a bit. Also drove to Seward and Girdwood (just outside Anchorage). The tram ride at Alyeska Ski Resort is well worth it. Glacier Bay and Hubbards glacier scenic cruising was beautiful. We didn't see much of Whittier as it was very heavy rain. Skagway is really neat town, as well as Juneau. Ketchikan is also very nice. We enjoyed all the ports. Vancouver we did independently. I would love to do this trip again. The scenic cruising was amazing as were the ports. Overall a successful cruise for us. Read Less
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