165 Norwegian (NCL) Pride of America Cruise Reviews for Senior Cruises to Hawaii

We chose this cruise for the itinerary. "Pride" is the only cruise ship that stays in the Hawaiian Islands (no days at sea). We went 2 days early - to make sure luggage arrived before sailing, and to enjoy some sights on Oahu. ... Read More
We chose this cruise for the itinerary. "Pride" is the only cruise ship that stays in the Hawaiian Islands (no days at sea). We went 2 days early - to make sure luggage arrived before sailing, and to enjoy some sights on Oahu. We arrived at port about 3:00PM, and there were very few people waiting for check in. Embarkation went very quickly and smoothly. We originally purchased a balcony cabin, but had bid on and "won" a suite (more later). So the butler introduced himself as soon as we checked in and took us to a nearby sitting area with refreshments. After a few more people joined our group, he did a short talk on what we could expect as suite guests, then personally took us to our suites and showed us the amenities. We had carefully examined the "Free At Sea" offerings, and had the option to select ALL. Knowing about the HUGE automatic gratuity charge on the "unlimited drink package", we did not choose that. We chose the 3 nights dining in specialty restaurants, and doubled up on the $50.00 discount per day on shore excursions. We did not need the wi-fi, since our Verizon had good connectivity near the islands (but lost it between them). We couldn't use the "free and reduced airfare" since it could not accommodate our need for extra leg room. Although we enjoy shows, we ended up attending none due to timing with our dining. Also, being seniors, we don't stay up late. We thought the shore excursions were well handled. There are "many" luaus available in the Hawaiian Islands, and I really think Norwegian should offer more than one as shore excursions. We did the Volcanoes National Park tour at Hilo, submarine at Kona, and "Director's Cut" on Kauai, all of which were good. Dining was fine. Suite guests were invited to enjoy breakfast and lunch in Cagney's Steakhouse, which we did on several days. The food, as expected, was excellent. We also had both in the dining rooms and buffet, which were well done. Our dinners in the specialty restaurants were excellent. The shops were as expected. There were a few basic pharmacy items (if you may need something, BRING YOUR OWN, Consider buying it on land BEFORE you get on ship). We missed the advertised 50% off sale, but $99.00 for an Aloha shirt???? Buy your souvenirs on shore. My only complaint is that sometimes, the ship was FREEZING. This was mostly in our cabin, but also in the corridors and even in the Bistro. I was happy to find the public areas, particularly the pool deck, were not BLASTING music. I've been on other ships (not Norwegian) where earplugs were needed to lounge around the pool, and we had to scream in the central area of the ship since the live music was being amplified 5 decks above. It was a joy not to have a casino. I'm happy to play blackjack for a few hours on a cruise, but HATE the cigarette smoke. No smoke to deal with here! GREAT CRUISE! Read Less
Sail Date December 2019
This was definitely a vacation from hell!! I have been on many cruises in my lifetime and this by far was the worst.. First of all they nickel and dime you for everything, Whoever heard of charging a $15 corkage fee for each bottle of wine ... Read More
This was definitely a vacation from hell!! I have been on many cruises in my lifetime and this by far was the worst.. First of all they nickel and dime you for everything, Whoever heard of charging a $15 corkage fee for each bottle of wine you bring on board that you don’t need them to open. Secondly, the staff is very rude and it almost seems like they don’t want to be there..Most ships I’ve been on the staff are usually very friendly and upbeat. There is a lack of entertainment on this ship, I didn’t expect to spend 7,000 ( for my husband and I)on a cruise and have to find ways to entertain myself.Also this cruise seems to cater to the senior citizens because everything shut down pretty early. One night I was at the poolside bar with a couple of friends and there wasn’t a person in sight, I’m guessing that everyone turns in early for bed. One thing that really annoyed me about this cruise was the fact that everyone on our floor toilet stop working for a minimum of 15 hours and we were asked to use community washrooms in the hallways which were disgusting with vomit and feces all around them. Save your money and choose another cruise line because this one definitely dropped the ball in so many ways Read Less
Sail Date November 2019
Had a chance to go to Hawaii, and I always take advantage of those opportunities. This ship was part of a package, so I had no choice of cruise lines. This is an old ship, in need of an update. The cabin had a lot of storage, but not much ... Read More
Had a chance to go to Hawaii, and I always take advantage of those opportunities. This ship was part of a package, so I had no choice of cruise lines. This is an old ship, in need of an update. The cabin had a lot of storage, but not much else. The bathroom was simply substandard. The bed lamps are in a horrible location, preventing you from sitting up in bed. The food was adequate. The ship had the worst "roll" of any ship I have been on, and in good weather! I got tired of staggering down the hall like a drunken sailor. Crew was excellent, and this review in no way reflects on them! My second cruise on Norwegian, probably my last. Except for the comedian, entertainment was mediocre. Hate being dropped off at a distant dock, and fending for myself to get to town! Ice cream was good! Read Less
Sail Date October 2019
My husband and I wanted to have a chance to see multiple islands to see which might be our favorites. We’d only been to Oahu previously. Embarkation and disembarking was very easy. We utilized NCL transfer transportation from/to the ... Read More
My husband and I wanted to have a chance to see multiple islands to see which might be our favorites. We’d only been to Oahu previously. Embarkation and disembarking was very easy. We utilized NCL transfer transportation from/to the airport which was great. These were handled extremely well. Food was mediocre at best in the buffet. We ate at Cadillac diner, Skyline and specialty restaurants. The food was incredibly better in those locations. Beware if you have allergies be sure to share at each meal because the wait staff doesn’t always know what’s in the food. We have a severe allergy and ordered an entree Fettuccini Alfredo and it contained an ingredient not generally included in this recipe. Luckily I was able to taste it and didn’t eat any more of it. Paying extra for the obstructed view room wasn’t worth it. I was very frustrated when I saw they were offering the same room for $400 less just a month before our cruise. They put the us in a room that had bunk beds and set up our room with a queen bed. You couldn’t get around the bed and it took us two days to reach our steward to get our bed changed to twins. Rooms are small. We never got our bathroom trash emptied during the entire cruise. Very limited shore excursion options for disabled guests. We did the ones available and basically heard the same stories over and over again at different ports. Perhaps this was due to only utilizing disabled options. Extremely limited options if someone uses a wheelchair. Luckily my husband didn’t need to take it all of the time. I worked with their shore excursion desk to change an excursion from volcanoes national park to one they said would be better for my husband and he could take his wheelchair with him. He had to stay in the parking lot because this new excursion included using over 185 stairs. He did get to see one waterfall from the parking lot. It was a complete waste of our money. I don’t know if it was due to the size of the ship but you’ll definitely feel constant movement. Not for anyone who has motion sickness. Luckily neither my husband or I have that problem. Cost of alcohol was very high in comparison to other cruises we have taken. We don’t drink very much so it doesn’t pay for us to purchase the all inclusive beverage packages. We just order bottled water in advance and purchase the soda package. I was disappointed overall with the cruise. This was the only time we have cruised with Norwegian. The islands are beautiful and we enjoyed seeing them. The weather was perfect. The majority of the NCL staff are incredible and go out of their way to provide you with a wonderful experience. Perhaps we’ve just been spoiled by our other cruises by different companies. I would really encourage anyone to think about what’s most important to you before booking this cruise. Read Less
Sail Date October 2019
Embarcation: our booking said our check in time was 1200 but in actual fact, check-in was FROM 1200 so we wasted much of our day in Honolulu (having arrived the day before) and wished we had checked in by 5pm. We checked in and then ... Read More
Embarcation: our booking said our check in time was 1200 but in actual fact, check-in was FROM 1200 so we wasted much of our day in Honolulu (having arrived the day before) and wished we had checked in by 5pm. We checked in and then got off the ship again to walk up Diamond head and arrived back at 4:30pm but realised later, we need not have checked in so early. Cabin: we had the cheapest cabin on the ship so I was expecting a tight squeeze, we lost an upgrade 'bid' so didn't think about it too much, however we were pleasantly surprised by how much space and storage it had for two ladies. We weren't disappointed. Dining: The food in the restaurants was impeccable. So glad we didn't have the enormous American style portions and the food and presentation was excellent quality. We didn't have the specialty dinner package but we didn't need to. We ate in the Asian restaurant a couple of times and we felt that was like having a specialty dinner package. You really don't need to go extra on the restaurant upgrade. I liked having lunch from the buffet and taking it to a table outside with a cocktail at the back of the ship. That was nice. My only complaint was that the American diner looked very cheap and cold. We didn't eat in there but I imagine it would have been good for kids. It could have been furbished to look warmer than a burger king. Entertainment: My friend and I were celebrating our 50th and were up for a fun, good time but the ship got fairly quiet by midnight and we found ourselves going from lounge to lounge looking for a bit of action. The ship had a lot of older people who seemed to get up at Dawn and go to bed early ready for the next dawn. The shows were average except for the Jazz band. They were great. Comedian was rubbish, but then I"m not American, so slap stick jokes aren't our thing. The disco on some nights could have been much better. A couple of nights the DJ was there and that was good, but for some nights the music was just a tape and that was disappointing. Having said that, we liked the fact that there was lots of options and if Karaoke, bingo and quiz was your thing, there was plenty to do. Although I felt our demographic was in the minority, it was so easy to hang out and meet people. Everyone we came across was very friendly and chatting to strangers was so easy. I did not feel at all uncomfortable to go out on my own and sit at a bar or table or chat to someone nearby. It was thoroughly relaxing and I loved the fact that it was a do what you want, when you want, how you want type of cruise. Service: impeccable 99% of the time. Everyone was courteous, the dining staff went over and above, our cabin was serviced twice a day, loved how they had beach towels for you when you got off the ship and offered a fresh cup of water when you arrived back. I'd say the ship was clean, well groomed and maintained and the bar staff were productive. I only would have complained once about one bar staff who tried to tell me I couldn't have a cocktail as the bar had just closed and he'd turned the ice machine off, but then when I asked him what cocktail I could have, he turned it on (pressed a button) and ta da, he made me the cocktail I originally asked for in less than a minute and the three staff were still working there. His attitude didn't impress me, but that was the once and only time. Other than that I was extremely impressed. Ports: We loved the itinerary and were out all day in the ports so we missed what was going on on the ship. We did two big excursions in Maui which were great but because these trips are so expensive, we decided to do our own thing in the other ports. The ship has the hopper on and off trolley's that take you from the ship to the town and other places of interest. We did those and got to see some great places. It is very easy to rent a car as a shuttle takes you from the ship to the airport to do just that. There are also plenty of taxis to get you around so you don't need to do an excursion if you don't care for that. My only complaint would be the port in Maui. We docked on the boring side, so if you are not doing an excursion, get yourself over to Kanapali beach side on the south. Kauwai is the most beautiful and most scenic, shop in Kona, not Hilo and snorkle in Kona but look for turtles in Hilo. If you make time in Honolulu, a big mistake we made is thinking we could turn up to Pearl harbour and get tickets for USS Arizona, but you have to buy tickets at least a day in advance. We got over there (an hour on the trolley) and couldn't go out on the boat to the Arizona unless we had pre-paid tickets. We walked up to the top of Diamond head in 25 minutes flat without stopping, but allow 45 minutes unless you are unfit. Tips: Pre pay gratuities. I hate tipping. unless you have a good reason not to, purchase the drinks package, especially if you are travelling with a friend. It saves a lot of "its your round, not mine". It certainly makes for a more relaxing cruise not worrying about paying for drinks. I would do this cruise with my children next time. I think they would love it. Overall it was fantastic and highly recommended but we did have to disembark early to catch our international flight from Honolulu so we missed the last trip around the coast. We were very sad to leave when we did. Read Less
Sail Date October 2019
Wasn't sure what to expect but we had a great trip. Service was top notch and the route was a great way to see the main islands all in one trip. Food at Cagney's and the Brazillian Steakhouse was delicious and while we ... Read More
Wasn't sure what to expect but we had a great trip. Service was top notch and the route was a great way to see the main islands all in one trip. Food at Cagney's and the Brazillian Steakhouse was delicious and while we didn't get to dine much in other areas of the ship the bits we did enjoy were very good. Scuba Diving in Kona was my favorite Shore Excursion, but the biking down the Crater in Maui was a close second. Everyone we met was so nice both on the ship and during the island excursions. Such a beautiful state to visit like this. Loved being able to see so much and not having to pack and unpack over and over. We sprung for the suite so we really felt like VIPs all week. Our butler and concierge were amazing and the steward kept the suite feeling fresh and new. Nothing to compare it to cruise wise, but vacation wise it was top notch! Read Less
Sail Date October 2019
If you want to cruise several islands, NCL is you only choice. Our high expectations for the beauty of the islands was fully met, but the ship was quite disappointing. Most disturbing was frequent sewage odor in our stateroom. Each time we ... Read More
If you want to cruise several islands, NCL is you only choice. Our high expectations for the beauty of the islands was fully met, but the ship was quite disappointing. Most disturbing was frequent sewage odor in our stateroom. Each time we complained, we got an aerosol spray and were told there was a plumbing problem that they were working to fix. They never did. Everywhere we ate, the food was fairly bland. The only place we could reliably find something acceptable to eat was in the Aloha buffet, but it was understandably very crowded, and to get to it from the most convenient elevator we had to walk across a tile floor that was always wet from traffic from the kitchen. This was a safety hazard as our shoes got wet, the tile was slippery, and since the whole buffet area was tiled, we would feel like we were ice skating. Excursions, specialty dining, and drinks were all very expensive, but I fear this my be the industry standard. We got incorrect or misleading information from both customer service and excursions staff onboard. We are old, so jet lag combined with tiring excursions meant we were usually too tired to attend entertainment events, but those we did attend were excellent. If you are willing and able to carry your own bags, disembarkation is easy. Otherwise you will probably have a nightmare baggage claim experience. We are not sorry we went, but we were certainly disappointed by the ship. By the way, if you get a balcony, get one on the starboard side so you have the best view of the Napali coast. Read Less
Sail Date September 2019
We love NCL, always have. The staff is wonderful and always helpful and smiling. We were treated like VIP's and even had a decorated cake for our anniversary. Using a cane is sometimes difficult but not on this vacation. Special ... Read More
We love NCL, always have. The staff is wonderful and always helpful and smiling. We were treated like VIP's and even had a decorated cake for our anniversary. Using a cane is sometimes difficult but not on this vacation. Special care was given to make me not feel I was holding anyone up when on excursions. The ship itself is beautiful and so well kept. The food again, was excellent. Too good actually as I gained 8 lbs. My next cruise will be back to Hawaii via NCL with my daughters as I want them to experience the time I had.The entertainment was excellent as well. There was a Polynesian show, magician and comedian as well as two excellent broadway type shows by their own production crew. We made ribbon leis, oragami and enjoyed the fact they encouraged familes to participate. Look forward to our next cruise which will be back to hawaii with my daughters this time. Read Less
Sail Date September 2019
We had chose this cruise to celebrate our 32nd Wedding Anniversary & also my daughter;s MA graduation, but also to see the Islands Of Hawaii. This is out fourth cruise , but first time crusing in Hawaii. We enjoyed the itinerary ... Read More
We had chose this cruise to celebrate our 32nd Wedding Anniversary & also my daughter;s MA graduation, but also to see the Islands Of Hawaii. This is out fourth cruise , but first time crusing in Hawaii. We enjoyed the itinerary through the 4 Hawaii Island, but completely did not enjoyed NCL Pride Of America. In my opinon, having been on 4 other cruises on other cruiseline, NCL took advantage of being the only ship monopoly sailing the 4 island, inflated the fare to average $1617.00 per person , is what we paid, family of three $4850.74, offered horrible food, sloppy services, dirty smelly ship, public areas and stateroom. On embarkation @ 2:50 Pm, Our Anniversary Champange gifted to us by The Ourtrigger Hotel Waikiki was confiscated by NCL, citing security reason ! No welcome at embarkation, there were no one except security at the ship entrance. we did not have our lunch and make our way to Deck 11, Aloha Cafe, which was suppossed to be 24 hours buffet, as you would expect in any cruise ship. Most of the food station was empty and or half empty. Fruits juices that you dispensed from the dispenser were so diluted and taste so bad that you are better off drinking plain water and have your senses and taste bud insulted. The balcony stateroom was so small that when the third person extra bed in set up, there;s literally no walking space without having to climb on beds to wealk through. Stateroom floor was always empty, amenities not refilled, we have to call almost every other nights to get our conditioner replenish. Imagine the girls going wihout conditioner on their hair ? On our 2nd day on the cruise, raw sewage stench begin to exit into the ship HVAC System corridor and stateroom, it was so bad for several days that we have to open our balcony slider to take fresh sea air. Complaint to guest services were met with 'sorry' and a 'plate of chocolates'. My daughter and spouse nauseated several times. The raw sewage odor is so revolting that you will be overcome by it. See photos attached, breakfast at the buffet was like a 'war' packed with crowds fighting for table space and food. Most of the buffet chafing tray are always empty and or almost empty. I have yet to visit a day without seeing one easy, happy morning breakfast. Dirty rusty brooms are an usual sight on this ship ( See Photos ) One morning we decide to try the Main Dining room skyline Breakfast, for a change, our order for omelette was responded with, 'It will be a 45-minutes wait, Sir', would you like a scramble egg instead ? If you considering cruising Pride Of America, beware the ship's is very old and have serious mechanical HVAC Issues, permiting raw sewage stench into the guest staterooms and public areas, we came home feeling very sick from inhaling the sewage raw stench and eating the poor bad food served on board. See attached photos Read Less
Sail Date July 2019
The NCL Pride of America is the only American based ship that stops on four Hawaiian islands, without a stop out of the country, ie, a Polynesian Island. This means the ship has different "rules". There is no casino, the drink ... Read More
The NCL Pride of America is the only American based ship that stops on four Hawaiian islands, without a stop out of the country, ie, a Polynesian Island. This means the ship has different "rules". There is no casino, the drink packages are overpriced, everything has a service charge, it is an all American crew, and all American chefs. The cruise departs from Honolulu and stops in Maui for two days, Hilo, Kona, Kauai for two days and then back to Honolulu. For reference, the cruise cost us $7,100 for two people. If you did what we did with a land only trip, you would spend close to $13,000 without airfare. If you go into the cruise being aware of its deficiencies, then it's easier to look past them and enjoy the trip. The port in Honolulu is clean and was easy to navigate. Took an Uber to the port, dropped us off right at door. We used a porter to get our bags to security and waited in a small line to get on the ship. I think going later in the day, after 3pm helped with the lines and time for embarkation. Debarkation was a little less organized as a lines formed on the sixth deck to get off the trip. Took about 30-45 minutes. The ship as a whole is old and run down. It needs a lot of updating. Due to the fact that this cruise is routinely sold out, it seems NCL doesn't think it's necessary to update the ship. There are two dining rooms, a buffet, a 24-hour diner and five specialty restaurants. All were mediocre, except Cagney's Steakhouse. That was by far the best meal of the trip. All the stops were fine. We recommend renting your own car and doing things on your own. The costs of the excursions is high. We also recommend finding your own Luau. The one run by the ship ran our of food according to reports and was drawn out. Finally, keep an eye on your bill. They nickel and dime you for everything on that ship, including 29$ for an umbrella and 5$ for a poncho. Read Less
Sail Date July 2019
have been to Oahu twice before and decided to get a brief taste of the other islands so pride of America was the obvious way to go, embarkation was a breeze very helpful desk person on board quite quickly, cabin was not ready so went and ... Read More
have been to Oahu twice before and decided to get a brief taste of the other islands so pride of America was the obvious way to go, embarkation was a breeze very helpful desk person on board quite quickly, cabin was not ready so went and had lunch at the aloha café buffet, the ship although looking a bit dated was very clean and well presented. the house keeping did a great job keeping the cabin clean and tidy. all the staff in the bars and public areas gave good service and were friendly, only ate at the aloha café buffet which I found quite good in fact some of the food was quite amazing. entertainment was very good went four shows including music in a couple of the bars. all in all I would recommend this cruise . finally a special word for Tanya who served in the pink champagne bar a credit to the ship and cruise line a very friendly person very good customer service. Read Less
Sail Date June 2019
We chose this cruise because we were visiting Oahu anyway and wanted to see more of the islands. The Pride is the only one that tours the islands of Hawaii without a major ocean crossing. Our cabin was very comfortable with a king size ... Read More
We chose this cruise because we were visiting Oahu anyway and wanted to see more of the islands. The Pride is the only one that tours the islands of Hawaii without a major ocean crossing. Our cabin was very comfortable with a king size bed and enough storage. The balcony was on the small side but had a railing with steel bars that made it easy to see thru when seated. Other ships sometimes have solid steel plates that prevent you from seeing the water when seated. Overall the dining experience was good. The selection at the buffet was good albeit very unusual at times (I've never seen carved duck at a buffet before). The main dining room food and service was excellent. We ate at two of the specialty restaurants, Cagney's is a traditional steakhouse and Moderno is a Brazilian style steakhouse. At Cagney's both my wife and I had steaks that were very tough. A complaint to the manager got us some chocolate covered strawberries delivered to our stateroom. Moderno is an experience worth having in itself. The food was also excellent. Of the two, Moderno is the best choice. We do not travel with children but it didn't appear that there were many activities for kids. The pools were basic and there were no slides or other kid friendly attractions that I could find. Read Less
Sail Date June 2019
My husband and I wanted to do Hawaii for our 20th wedding anniversary. This trip (NCL part of it) was recommended by my husband's parents. We flew into Honolulu on 5/1 and stayed until 5/4, where we boarded the Pride of America for ... Read More
My husband and I wanted to do Hawaii for our 20th wedding anniversary. This trip (NCL part of it) was recommended by my husband's parents. We flew into Honolulu on 5/1 and stayed until 5/4, where we boarded the Pride of America for a 7 night/8 day cruise. We selected several excursions through the ship. I also purchased a Happy Anniversary room decorating package and a Romance Package, which were both very nice and a really good deal. Before we embarked, we were offered the chance to improve our stateroom by bidding on two larger (upscale) rooms, as we were in the basic cheapest room. We won the bid, and wound up with a large room with balcony! Only cost me $100 more total! The excursions we picked (four of them) were amazing and we had so much fun. We had dinner in La Cucina one night, and the food and service was phenom! We tried the sushi bar one night as an appetizer to our main dining room, and we enjoyed that as well. All in all, we had a great time, the staff was very nice, the ship was clean and easy to navigate inside and out. The entertainment was really good too. Those kids dance their hearts out and they are very talented! Read Less
Sail Date May 2019
This was our first trip to Hawaii. We thought the cruise stopping at 4 Hawaiian islands would be a good way to get an initial taste for the islands. We opted for the three days in Honolulu prior to the start of the cruise itself. While ... Read More
This was our first trip to Hawaii. We thought the cruise stopping at 4 Hawaiian islands would be a good way to get an initial taste for the islands. We opted for the three days in Honolulu prior to the start of the cruise itself. While it was tough getting around Honolulu with the traffic, the Hilton Hawaiian Village and Waikiki beach did not disappoint. From Booking our cruise and selecting activities through meeting us at our flight, transporting us to our hotel, taking us on excursions, to the ship, embarking, ship board and port activities at the various islands, disembarking and transport from the ship back to the airport, Norwegian had their act together. The only delays we experienced were due to things like traffic and late cruise passengers. Norwegian and contracted support personnel were professional, competent, patient and upbeat. The ship was medium sized by current standards. It was clean and well maintained. Everything seemed to be working. It seemed like the ship sailed at much less than full capacity. This made getting services easy with minimal waiting - except for perhaps the breakfast buffet. It seemed like the average age of passengers on board was 65+. This obviously impacted activities on board the ship during the cruise. Our cabin was somewhat small but standard fare on cruise ships these days. The bathroom was small but functional. There was ample storage space. Everything in our cabin worked. The balcony was smaller than what we have seen on other cruise ships and had too much furniture on it for its size. I would rate our dining experience as good but not great. Overall the service in the dining facilities was excellent. Overall the food as good but not great. We had several meals that were warm (not hot) when they were served. Wait time for our entree in Le Cucina was and hour and a half. We had the meal package at three specialty restaurants which the restaurant greeter's seemed to point out in each case. If Norwegian provides these packages as an incentive to cruise with them they should not make customers feel like second class citizens for having them. Rank order from best to worst for dining experiences would be Le Bistro, Cagney's, Skylight, Liberty Dining Room, La Cucina, Cadillac Diner, Aloha Grill. As far as ship board entertainment was concerned, it was a surprise to us that there was no gambling. I must have missed that in the Norwegian Info provided about this cruise. We sailed on the Epic last year and were spoiled but the variety and quality of the entertainment provided on that ship. Compared to the Epic we felt the entertainment was limited. With very few exceptions, service on the ship was excellent and probably the strongest feature on the cruise. Staff was cordial, efficient and extremely helpful. Norwegian was well organized at each of our ports of call. Getting on and off the ship was straight forward. The port facilities were basic but adequate. The shore excursions were well done. Our bus driver was a pro. I had been looking forward to visiting Pearl Harbor for some time and it was clearly a highlight. Wish we had more time at the Battleship Missouri. The Polynesian Cultural Center was interesting and a learning experience. The trip to the ranch was limited by weather so we weren't able to experience all it normally had to offer. The ship used its own life boats to tender us to Kona on the big island (the ship had to anchor off shore). This was handled expertly. We did not travel with children. I think the cruise was more geared toward mature passengers. The excursions were geared toward older people with perhaps limited physical capabilities. We rented cars and did our own thing on Maui, the Big Island and Kawaii. This allowed us to focus on sites we were most interested in and spend our time as we saw fit. This allowed us to do, for example, more hiking than would probably been possible with excursion groups. Small cars were also able to access places large tour buses could not. I can see us visiting the islands again on the future. Not on a cruise but rather focusing on specific islands and points of interest. Read Less
Sail Date May 2019
We just arrived home from seven day cruise in Hawaii aboard the Pride of America. We were so excited to board as this was to be the trip of a lifetime. Boarding the ship was very easy and within a couple of hours of boarding our stateroom ... Read More
We just arrived home from seven day cruise in Hawaii aboard the Pride of America. We were so excited to board as this was to be the trip of a lifetime. Boarding the ship was very easy and within a couple of hours of boarding our stateroom was ready. We had a room with balcony on the 10th floor. Oddly our balcony had walls on each side hindering the view. The room is small but room enough for two. Storage is limited. Drawers difficult to open and shelves dusty. Definitely need some upgrading of the rooms. We had booked adjoining rooms as we were travelling with friends. Thinking our balconies would be adjoining as well but were disappointed to find they were not. Food was mediocre. Both complimentary dining rooms serve the same menu. Aloha cafe is dingy and very crowded. Entertainment was good. We only seen our room Stewart once and that was because I had to contact him with an issue. Often there were odours throughout the ship that I don’t even want to know what it might be. Most ports the ship is docked at cargo units. Not much of a view to enjoy. They seem to like to do repairs and maintenance on the ship when docked in port. Doesn’t make for quiet relaxation on balcony. Always noisy. We received a notice one day they would be painting balconies and workers would be entering through staterooms. They announced on a Tuesday they were skipping our next port call in a Kona due to minor mechanical issue. Not to worry though each stateroom got a $50 credit. Wow! Please do not book this cruise. It just is not worth it. Read Less
Sail Date April 2019
Not an all inclusive trip. Extra for internet, tipping, bottled water, photos, etc .you think you have everything paid for but then they tack on an extra charge everyday for each person. I expected the excursions to be a little bit more ... Read More
Not an all inclusive trip. Extra for internet, tipping, bottled water, photos, etc .you think you have everything paid for but then they tack on an extra charge everyday for each person. I expected the excursions to be a little bit more considering the price. But most were just a bus ride to a free admission park. Very disappointed in most of them. Occasionally they would include a box lunch with one bottle of water. Weather was terrible one day but because they did not cancel we would have lost our money had be not gone. Couldn’t see anything but rain and clouds for the sunset at Haleakalā. Glassbottom boat in Kona was a joke - only saw a few yellow fish and only got about 10 feet from shore. They booked our flights but failed to tell us that we would be dropped off st the airport at 9:30 and the American Airlines gate would not open until 11:15 so we had to stand in line waiting to check our bags for almost 2 hrs. Read Less
Sail Date February 2019
Don't bother going on this cruise liner...…...staff were very good on the whole but nothing else was!!!!! FOOD - no diabetic or low calorie choices, even the packet breakfast cereal was high sugar. Bread was stale, fruit and ... Read More
Don't bother going on this cruise liner...…...staff were very good on the whole but nothing else was!!!!! FOOD - no diabetic or low calorie choices, even the packet breakfast cereal was high sugar. Bread was stale, fruit and vegetables not ripe. We arrived at 6pm for dinner and they had just opened the casual dining café....the food was cold!!!! even the French fries were cold?????!!! PAID FOR DRINKS PACKAGE - but each drink was taxed so even if you chose a drink below the stated $15.00 limit once they added tax and service charges you ended up with a charge on your account. SMOKING AREA- only one for the whole ship....and it is a big ship! The area allocated was small, hard to get to for older passengers or those with disabilities or those not good climbing two lots of stairs with buffeting winds as it was aft and on deck 13, totally unprotected from the elements!!! CABIN- LAYOUT & SIZE OK. Rooms were not ready till approx 4.30pm. Our balcony door could not be locked and on one night because of rough seas I had to get up 6 times/ grab the curtain pull it back inside the cabin and shut the door. I was travelling with my elderly mother who attempted to do this when it first happened and she fell and could have SUSTAINED A SERIOUS INJURY AT 87 YEARS OF AGE! When I rang guest services there was no answer although I tried several times to report the faulty door. The next morning I went to guest services and complained....late that afternoon a workman came to replace the locks and stated he had been VERY BUSY AS MANY DOORS HAD TO BE FIXED!!! Towels and sheets were not changed throughout the 7 days. Toilet broke down on the second day and was not fixed till late that afternoon approx 4pm so had to access the public toilets all day!!!! Hand basin plug not functioning and could not drain the water out of handbasin. Again was not fixed till late that afternoon. LIBRARY - unable to get library books out on weekends and only after 5pm weekdays....what? most people want to sit on deck , relax, lap up what little sunshine we got and read a book IN THE DAY TIME??????? And as we were stuck at sea it would have been nice to get a book and read for the day as there was nothing else to do!!! ENTERTAINMENT - very poor, stuck at sea for two full days, unable to dock anywhere and no extra entertainment organised to help pass the time. The shows we did see were amaturish and short (one only just over half an hour). No movie theater or big screen. PORT & SHORE EXCURSIONS - We were suppose to dock in six ports and got to call into two apart from Honalulu were we joined the cruise........ Read Less
Sail Date February 2019
We wanted to have a chance to see the greatest number of islands without the headache of transportation. The cruise was the answer... Simply unpack once and you are shown all the sites. Food was the highlight.... and when you want ... Read More
We wanted to have a chance to see the greatest number of islands without the headache of transportation. The cruise was the answer... Simply unpack once and you are shown all the sites. Food was the highlight.... and when you want it. The open dining was a real treat in the Liberty Dining room and not treated like a bunch of cattle in a buffet. That's right real waiters and a menu. Open seating. We never had to wait. Then when was considered too habitual, not often, we went to the 50's diner for a quick snack.. Of course the buffet was still there with all the ice cream and deserts as needed !. The aft deck was a treat for viewing... especially during departure from Honolulu. Night with city scape. ooooh!! Don't miss the Na Pali Coast cruise by on the last day. The views are amazing Shops ok. but who really wants to go shopping on the ship We spent some time getting the games from the Library and going to the game room to challenge the couple we were traveling with. . Dancing available in the Pink Champaign room but limited dance floor to many different types of music. We went on 4 paid shore excursions and enjoyed every one of them. Cruise staff all VERY nice and friendly. STAY away from the margarita tasting event. BAD, BAD, BAD. Read Less
Sail Date February 2019
I was a bit leery after reading negative reviews of this cruise, especially in regards to the food and the service. We found that to be not true at all. The food was fresh, hot, and tasty in the buffet and especially in the specialty ... Read More
I was a bit leery after reading negative reviews of this cruise, especially in regards to the food and the service. We found that to be not true at all. The food was fresh, hot, and tasty in the buffet and especially in the specialty restaurants. The specialty restaurants arem a separate fee, but a package price is available. We found that the staff went out of their way to assist, and interact. The entertainment was good but not great, but they had many extra activities like dance classes and lei making. The shore excursions seemed overpriced, so we just rented a car in each port and that worked very smoothly. We were able to see the things that we were most interested in. The price was more than your ordinary cruise elsewhere, so it scored lower on the value area. We are glad we took this cruise and would highly recommend it. Read Less
Sail Date January 2019
Our travel agent recommended it to us. My husband really doesn't like big ships and lots of people but his cruise did not feel over populated. Dining in the Skyline restaurant was excellent as opposed to La Cucina which cost extra ... Read More
Our travel agent recommended it to us. My husband really doesn't like big ships and lots of people but his cruise did not feel over populated. Dining in the Skyline restaurant was excellent as opposed to La Cucina which cost extra and was no means worth the extra cost. We enjoyed the shore excursions but didn't like the "cattle herding" on the bigger ones especially in Kauai which we were upsold by shore excursion desk! Cabin was great, good use of space. Toilet was fixed promptly when it wouldn't flush. Loved the towel animals and the steward did a great job. The entertainment was first rate, the magician and the comedian were excellent as were the other entertainers. Television programming was lacking. Wi Fi was free and good. All the staff were friendly and polite and we received good service. On the whole though we had a great time and would choose NCL again when we go to the Caribbean next year. Read Less
Sail Date January 2019
We choose this cruise because our son is in the Army stationed on Schofield Barracks in Oahu. We have cruised many times on Carnival, Celebrity and Royal Caribbean. This was our first and probably last on Norwegian. It seemed perfect for ... Read More
We choose this cruise because our son is in the Army stationed on Schofield Barracks in Oahu. We have cruised many times on Carnival, Celebrity and Royal Caribbean. This was our first and probably last on Norwegian. It seemed perfect for us, a seven day Island tour round trip from Honolulu. We stared out quite impressed with the ship and food. But from day one it went down hill! Our travel agent suggested we let the ship pick our ocean view room. We were quite happy to see the ocean side of our smaller room was all window, but when we opened the curtain we had a view of a lifeboat! From day one our toilet did not work. I called and complained immediately, but only got lip service that people flushed things they should not. I expressed that on all the other cruise lines we have been on have the same systems and if there was ever a problem, it was fixed. On day six of a seven day cruise the worked on it and it operated for a few hours. Not only could we not use our bathroom, many times we could not stay in the room because the toilet was full and would not flush! After day two we noticed the food was never hot, warm at best! We went to the formal dinning rooms and the buffet with the same results. How likes cold eggs? The food was good when warm. The shows were good for the most part. The crew was very friendly and accommodating. The upgraded state room view of a lifeboat, non working toilet and cold food has made us say never again on Norwegian. Read Less
Sail Date December 2018
First time cruiser, so much of the information below was gleaned from that perspective. I'm a planner, and want to have information before a trip begins... We chose this cruise because my mother (Deaf, senior citizen, mobility ... Read More
First time cruiser, so much of the information below was gleaned from that perspective. I'm a planner, and want to have information before a trip begins... We chose this cruise because my mother (Deaf, senior citizen, mobility impaired) wanted to see "all" of the islands, for the last state on her list of visiting all of the United States. Of course, seeing ALL of the islands isn't possible, and inter-island transfers are prohibitively expensive, so we chose to do the NCL cruise. My parents have been on an NCL Alaskan cruise, and were happy to go again. My husband and I have never wanted to do a cruise, and this experience cemented that opinion. Yes, it was handy to unpack once, have food available when wanted, and to be moved from island to island. However, there were well over 2,000 guests onboard, and there are ALWAYS people EVERYWHERE. Getting on and off the ship was quite time consuming, and the tendering in Kona caused my mobility impaired mother to have to stay on the ship (and this tendering was NOT advertised in the materials, nor was it included in the 'before you sail' documents). We had a few other suggestions for improvements, but the cruise did the job of getting us to 4 separate islands. On the flip side, the times when I interpreted (sign language) for my parents, the staff were very accommodating and welcoming. This included the mandatory drill, shopping, disembarkation, embarkation, and dining. The cabin they were in was for disability, but not for Deaf/Hard of Hearing. The ship provided a mobile door unit (lights up when the door is knocked upon), and our steward changed the batteries on the second day. It worked well after that. Because the excursions through NCL were crazy marked up, especially for a group of 4, we rented a car in each port, except for Honolulu. That process also took upwards of two hours for waiting for/riding the shuttle, rental, gassing up, and the return shuttle. Even so, getting a car was the best choice. We got to do what we wanted, when we wanted, without being with a crowd of co-passengers. Even with the car rental fee, we saved money over paying NCL prices for tour tickets. Parking overnight was explained by shuttle drivers...obviously much more up to date than comments online. No problems with that in the 2 locations that were overnight in port. (Maui was overnight parking at/by the airport, use the shuttle to get to/from the ship; Kauai was at the ABC store just down the street ($20) or on that street (free)--a walk of 2-3 blocks. Easy. We booked a Maui Gold Pineapple tour (excellent), and were able to bring our complimentary pineapples onboard. Hawaii has a contract with airlines so that they can be carried on a flight with no extra charge. Our steward "G," was AMAZING, and helped to redeem the onboard experience. I'd hire him in a heartbeat for ANY job. We were aware that cruise lines are all about entertainment, including programs for kids, programs/shows for adults, and shopping. There are a variety of shops onboard, and similar shops at ports. I know that in Juneau, the cruise line owns many/most of the shops at the port...so am suspecting that may be true on Hawaii, as well. Go away from the port to shop, or to get a true Hawaiian experience. We met many amazing locals by exploring. The shows were really geared toward people who enjoy the Vegas-type experience...or summer camp on steroids. We went to one, and that was enough. With a full day and a good dinner, we just had quiet evenings in our cabins. My parents got a balcony cabin, so we all enjoyed the views. We chose a Luau at Lahaina, and it was wonderful! I looked at the pictures from the cruise-sanctioned event on Kauai, and it didn't come close to the excellence level of the Old Lahaina Luau. Again, a car is necessary to do most activities not provided by NCL. The end of the cruise included a swing by the Napali coast. Fortunately, my parents' balcony room was on the port side, as that's the side that saw the coast (luck of the draw, as that information is not provided ahead of time). The coast is beautiful...we left port at about 2:00, arrived there at about 5:15. We wish we'd had that time frame, as we had dinner reservations at 5:30. It was nice that the windows at La Cucina are on the port side, as well, so we could continue to view the spectacular scenery. If you are at all sensitive to wave motion, do NOT book a cruise. It wasn't stormy, but MANY guests were seasick the first couple of nights (staff, too). The seas weren't flat, just had swells. The movement of such a big boat was amazing! Passengers were laughing down the hallways, because we all looked like drunkards. This made it difficult for my mother, who uses a cane for stability. She had to hold on to the railings, or to us. Hand rails are missing across doorways, so when the ship is really rolling she held onto us. The 2 nights sleeping in port were lovely, no movement. Food: There is a staff member standing at the doorway of the buffet to squirt sanitizer into everyone's hands. There are stations as well, but many passengers go right on by. And then you see the people who sneeze all over their hands and touch things. Sigh. The buffet food was ample and had many choices. The burger buns were amazing, and the rest of the food was chain hotel average to above average. Breakfast pastries and soft serve ice cream only offered on one side. LOTS of people, and many don't seem to understand that there are LOTS of people, and so should be not standing stock still in the middle of everything, looking at what to eat next (or shouldn't just push in to the front of a line). Or standing in a group, having a conversation. Watch out for people who allow their children to run. Be prepared. Don't expect to be able to get through quickly. We ate Friday night at La Cucina ($$ on top of the "complimentary" dining), and it was worth it. Not excellent, but very good, and the windows provide great views. The setting was much more intimate than the buffet area, and the service was stellar. Beverages: Only water, coffee, tea, orange/cranberry/apple juice, milk and lemonade were available with the cost of the cruise. All alcohol is extra, as is pop/soda/coke. I can understand the alcohol, but soda? That's cheaper than juice and milk! It's $7.95 per person, per day for soda! The alcohol is priced at hotel bar levels. The drink of the day is $8.95, about a dollar less than the regular price, and each day's offering is listed in the newsletter. They aren't stiff drinks, but not watery, either. There was a whiskey tasting "class," which turned out to be all Jack Daniels products. The lecturer passed along misinformation, but overall a nice hour. $19, and totaled about 2 shots. If you desire to drink, do it onshore. Or, buy wine at the market and pay the $15 corking fee, it will save you big bucks. Wine: A bottle that I know is under $10 at the grocery store was on offer for almost $50. Glasses start at about $8. 2 days after the cruise was underway, a "Vino" package was mentioned in the newsletter (not online prior to cruising), which turned out to be a choice of 4, 6, or 8 bottles for a flat price (tiered for expensiveness of the wines). I don't know if it was available from the beginning; talk to a bartender or server for information. All of the above said, we're glad we chose to do the cruise, because it enabled us to see 4 of the Hawaiian islands. It was very much like being in a huge, all-inclusive resort. Not our cup of tea, but it served its purpose, and I know that there are (obviously) people who desire that type of vacation. We loved seeing Hawaii, and had a great time with my parents. Read Less
Sail Date December 2018
My wife bought this cruise to Hawaii for my 60th birthday. The one thing we loved was there was never anyone in your face at dinner,lunch,ect taking pictures of you. We love the freestyle dinning. I cant complain,because there was no ... Read More
My wife bought this cruise to Hawaii for my 60th birthday. The one thing we loved was there was never anyone in your face at dinner,lunch,ect taking pictures of you. We love the freestyle dinning. I cant complain,because there was no gambling on this cruise,so I saved money ! I miss the fact that on carnival I could buy any bottle of liquer and have it brought to the room. Not this one. The bartenders especially( Alonso ?) from texas. He was very informative, friendly and fun to talk to. He would be at the pool bar in the morning. As for excursions , we booked all through ncl.Patrick at the excursion desk was very friendly and helped us with any changes we wanted to make. The helicopter and pinnaple tour with pig roast was well worth it. I even managed to get the saints vs dallas game on the boat. I am seriously considering taking another ncl cruise soon. Read Less
Sail Date November 2018
We enjoyed our trip to the various islands. Disappointed that we did not get to see the Na Pali Coast; they did give us each $100 for on ship credit. The food was good, I was hoping for a variety of horderves to try. The coffee in the ... Read More
We enjoyed our trip to the various islands. Disappointed that we did not get to see the Na Pali Coast; they did give us each $100 for on ship credit. The food was good, I was hoping for a variety of horderves to try. The coffee in the Gold Rush lounge was always barely warm. The staff was very nice and helpful. Laundry service was more expensive than other cruise lines but they did do a good job. We played checkers and shuffle board on deck, that was fun. The pools were nice, one hot tub never worked and several of them worked to well, pushed water into your face. They had nice shows for entertainment, the show on the last night was amazing. Having more options for when your on the ship at night would have been nice, like cooking classes, etc. I liked the ability to store luggage under the bed and there were a few drawers which limited how much we had to access the suitcase. Read Less
Sail Date November 2018
I have never done a cruise before. I don't know that I ever will again. I went on this cruise to accompany my 86 year old father and spend some times with friends from Australia. We had a mid-ship cabin with a full view balcony that ... Read More
I have never done a cruise before. I don't know that I ever will again. I went on this cruise to accompany my 86 year old father and spend some times with friends from Australia. We had a mid-ship cabin with a full view balcony that had a bit of rust. There was plenty of closet space and ample room under the bed. I don't know if this is normal, but the shower was extremely small, making it impossible to wash your legs. The service on the ship was excellent, which surprised me given some reviews I had read. The buffet was edible, and the specialty restaurants have some pretty good food, but don't go on this cruise for the cuisine. The steak at Cagney's was very good, and the Teppanyaki was good and fun. The service in the bars, especially Pink's was excellent. The singers and dancers in the cabaret type shows were extremely good. We did not take any tours offered by the ship, opting for renting a car in Maui and Kauai and taking some smaller private tours in Kona and Hilo. Have a car in Maui was nice, but the logistics are pretty much a nightmare. It is a long walk through the terminal, and security at the port is very officious. Despite my begging and throwing out the Americans with Disabilities Act, they would not let me pick up my dad and other elderly people at the entrance to the terminal, making them walk about another 100 yards passed the security gate. Finally we had to spend 20 bucks to take a taxi the 100 yards to get them to the rental car. I had a Budget car, and the only overnight parking offered was to park at the airport, paying $15, taking the shuttle to Budget, and then taking another shuttle to the ship. Needless to say, we just sent the elderly back to the ship on another taxi. We did not take the road to Hana in the Suburban I rented. I download the Gypsy app, which cost about $10 bucks for Maui and another $8 for Kauai. The data is downloaded on your phone and narration is triggered by GPS location. We got a big kick out of the app, so it is worth using, although it was useful having a passenger using Google maps to get us going in the right direction. We explored the far western coast up to Kaanapali one day and the southern western coast down to Wailea the second day, stopping to snorkel on a nice beach at the southern end of Kihei. We stopped in Kihei at the Paia Fish Market, a place with walk up service and some of the best fresh fish I have ever had along with some local brew. Rental in Kauai was much better. The terminal is smaller and security lets you pull up your car pretty close. You can buy a parking pass at JJ's Broiler in Anchor Cove Shopping center to park your car, and the shopping center runs a continuous shuttle back and forth to the ship. We again used our Gypsy app and drove in the morning to Waimea Canyon, exploring the beaches at Poipu and the blow hole at Spouting Horn Park and the way. This was only about a three hour jaunt and very nice. We drop our friend back on the ship for a Luau her family had booked, and my dad and I drove through Kapaa and up the east coast to Kilauea lighthouse. It was closed when we got there, but the view was worth the trip. The next day we back to Kapaa and got some Hawaiian shave ice the gypsy app talked about every time we passed. OMG, this stuff is to die for. I had locally made soursop combined with an organic ginger syrup with mochi balls added. My friend got ginger, mochi balls and some coconut ice cream. We both made moaning noises. My dad didn't, but he ate the whole huge thing. We then went back to Poipu beach park, parked dad in a picnic area, and had some great snorkeling. This beach is very nice, but it is pretty much solid rock in the water, so bring some aqua shoes if you go there. We managed without them, but we were the only ones there without them. For tours on the big Island, we took a local company right off the ship. I'm not sure they were supposed to be soliciting there, but it was excellent. For Kona, we had booked MaryLou's, which was excellent. I would recommend them for the two days on the big island. In Hilo, terminal was not too big, and security was not officious, so it was pretty easy to get off the ship. For Kona, we had tenders, which are little boats that take you to the harbor. The process went pretty much as smoothly as it could, and I give commendations to the ship's crew for executing such a difficult task. I'm not sure it wouldn't be better to say in Hilo for two days and just drive or take tours to Kona. We did the standard tour stuff. We saw some beautiful Japanese gardens, farms, bees, etc., but I would have liked to have spent a few hours in the water at some of those beaches. Even though they were black rock, the water was blue, calm and inviting. Rainbow falls is a must see. It is worth going to Pu'uhonau O Nonaunau, which is a national park and sacred Hawaiian spot. If I were doing it over again, I would book a private tour with Marylou's and have them combine some sightseeing with a snorkel tour. We stayed on Waikiki after we got off the boat, but had been to the island a couple of times before. You have to get off the boat so early in the morning that there is no reason to stay there the night after unless you want to explore Oahu. I would recommend going there long enough before the ship embarks to make it worthwhile renting a car and skip the stay afterward. Anyway, I scoped out lots of places I would like to go back to. I am probably not a cruise person, and my wife definitely is not, so she stayed home, but I had a great time beside myself and can recommend this cruise even if you think it is not your sort of thing. Read Less
Sail Date October 2018
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.5
Rates 3.0 3.7

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