5 Helpful Votes
Sail Date: April 2019
My husband and I were split. I wanted to travel to Hawaii and rent a house/condo and do some island hopping so we could spend more time in each place and he wanted to cruise. The NCL Pride of America offered a bit of both. We spent two ... Read More
My husband and I were split. I wanted to travel to Hawaii and rent a house/condo and do some island hopping so we could spend more time in each place and he wanted to cruise. The NCL Pride of America offered a bit of both. We spent two nights in ports, so you didn't have that rush to get back to the boat which was a nice change of pace. The ship was clean and well-maintained, but the stateroom was a little smaller than other cruise lines. There was plenty of room to spread out and enjoy yourself. Overall the cruise was a great experience and I would highly recommend it. This was our first time cruising NCL, so things were a little different. First is the "anytime dining." We prefer to have a reservation, sit at the same table each night and get to know the wait staff. Here you sit somewhere different every night, even in the same restaurant. We learned once you get on board that you can make reservations at all of the restaurants (except buffet), but you sit at a different table each night. And note, the times fill up quickly, so don't delay if you want a specific time. Turned out to still be really fun because the wait staff were delightful! We met waiters and waitresses from all over the US and they remembered us from night to night. They would come over to our new table and greet us and ask about our day. One staff member saw us in port and yelled to us "Hey, North Carolina friends..." and then came to talk to us. She didn't have to take her limited shore time to say hi, but she did. Another member of the wait staff is Turkish and my mother speaks Turkish, so they spoke to each other for days. I say all of this to emphasize that the personal touch was still there. There were a variety of activities during the day and evening that appealed to a variety of age groups and interests. We particularly enjoyed the piano entertainer/singer as he played music from the 50s to the 90s. It was great because the age range on the boat varied by that or more! We were a little disappointed in a few of the other entertainment options. The show times also made it tough for people who choose to eat a little later. We often dined at 7:30 which meant we couldn't see the later shows at 8 or 8:30 p.m. Yes, we could have chosen to eat earlier or quickly, but we like to hang by the pool until around 4 or 4:30 p.m., go back and take a nap, then get ready for dinner and have a drink before going into the dining room. And clearly, based on what times were available when we tried to make reservations, many others preferred to dine a little later, too. So this wasn't just us. Napa Wine Bar was a delightful place to have a quiet drink and chat before dinner! It was dark and quiet so it really helped set the mood for a relaxing dinner. Our 14 year old son is a sports fanatic, so he enjoyed dropping by the Gold Rush Saloon to check sports scores from time-to-time. The back pool bar also had a TV and we were able to keep an eye on the NFL draft from there. Another disappointment was that they put a great guitar player in the Gold Rush Saloon and that was a poor choice. TVs were on with sports and people were rowdy, so you couldn't hear him. He would have been much better somewhere else. We learned while on the ship that because it sails under the US flag, 75% of the crew members are US citizens. Just an interesting fact since most other ships employ crew members from many different countries. We enjoyed meeting crew members from NC (our home state) and hearing their stories about why they chose to work on a cruise ships when we asked. My parents also traveled with us. My father is a Vietnam veteran and really appreciated the veteran reception the ship hosted. He said there weren't many people there, but it was a nice way to recognize their service and meet others on the ship who also served. There are PLENTY of shore excursions designed to meet your interests, so you are never at a loss for things to do. However, they are pricey. In most ports you can find the exact same excursion for much less if you are willing to do a little legwork. We talked to a lot of people who rented a car in port and did their own exploring. In Hawaii (Hilo I think), there was a Hop On Hop Off bus for $20 that made 7 or 8 stops. A lot of people did this and really enjoyed it! We chose one excursion a day and did most of them in the morning. We were up anyway since we are from the east coast. We would get back to the ship by 12:30 or 1:30 p.m. and that allowed us time to eat and still get some pool/relaxation time every day. We went rappelling down the waterfalls. Note here - this is a level 3 activity and it was every bit of that! IF YOU AREN'T IN GOOD SHAPE, DO NOT sign up for this. But if you are in good shape and looking for an adventure, this is a great one. Beautiful views and super fun guides! Our 14 year old son did this with us and LOVED IT! There are several opportunities to take a helicopter tour. We did ours over Kilauea. I was expecting a smoking/lava volcano and that is NOT what we got, but we are still glad we did it. We saw an older volcano that had the smoke plumes coming out of the top, but Kilauea was just a small fissure and none of them had any lava or red/glowing rocks like you see in the pics. The views were spectacular, the guide gave us so much history about the Volcano National Park and the volcanos within the park and could answer all of our questions. We also went around some of the coastal areas and the views were fabulous! Other excursions included zip lining in Kauai, the mud bugs(ATV) in Kauai, a bus trip up to the Haleakala volcano, and snorkeling and dolphin trip in Kona where we saw 4 or 5 different pods of spinner and bottlenose dolphins right there at our boat! The trip up to Haleakala included a long, hairpin turns filled road. If you easily get motion sick, take some ginger candy and motion sickness pills. The ride up they gave you multiple opportunities to get off the bus and walk around, but there are no stops on the way down. Two people on our bus got sick coming back down. The mud bugs were fun, but it hadn't rained much so the trip was very dusty and pricey. Definitely one you can book on your own. But boy the views were awesome! Lots of movies filmed within the craters where we were traveling, including Jurassic Park and Jurassic World. Finally to the point of the second part of my review title...the extra charges. We paid for everything up front, or so we thought. Once we got on board, both my husband and father checked our accounts. We discovered that you still have to pay taxes on all of your drinks (usually about $0.50/drink) AND you pay $15+ a day/person for tips. We knew we had paid a service charge up front. When we went to guest relations, they explained that was for food and beverage. The other $15+/person/day is for the rest of the cruise staff. We certainly don't mind tipping but that was NOT made clear up front, nor do we recall seeing anything about that on the website. We ended up paying several hundred $$ extra that we weren't aware of. It isn't a big deal for us, but if you have a budget, make note of this and plan accordingly. The other pain point we had was disembarkation. What a cluster compared to other ships. First, you could select your departure time by picking up colored tags. That's great except they put the tags out on Thursday night at 6 p.m. when 1/3 of the ship's passengers were off at the luau. On Sat. morning, we woke up to lines snaking down the halls and room corridors with people and their gigantic suitcases all trying to get on the elevators to go down to the departure floor. The ship offers to take your luggage and you pick it up in the terminal, but it looked like half the ship chose to keep their bags and take them off personally. You couldn't move around all the people and luggage. My parents had an excursion that morning back in Honolulu and barely made it because they were stuck on the stairs for more than 30 min. No one from the ship offered to help them get off and make their tour. As for my family, we chose to put our luggage outside the door Friday night and let the ship's crew handle it for us. So we waited patiently for our disembarkation color to be called...and we waited...and we waited. They kept calling other colors, but never called orange. Finally they put an all call out for any passengers remaining on the boat to leave now. Several of us looked at each other and realized that we were all orange and they never called our color. So we left the ship and went to get our luggage. Three of our four suitcases were there, but one was missing. We filed a report before leaving and it's now 48 hours later and no word from anyone. I looked at our report yesterday when we got home and at the bottom is says, "Don't call us..." and if they don't find our luggage in 7 days they will email us and tell us how to file a claim, but we will only get $100 back for our loss. That suitcase included most of my dinner dresses, a pair of Jack Rogers sandals and another pair of shoes, at least 3 pairs of my shorts and several of our bathing suits, plus other items that I just haven't discovered yet. $100 won't touch the replacement cost for those items. We've also cruised Royal Caribbean and Princess. At the end of the day, if we have a choice, we'll likely go back to one of those. But for this trip, NCL offered the best option. You didn't waste 3-4 days sailing from LA to HI before getting to land. We were able to spend 7 full days on the islands and really take advantage of the beauty and splendor of Hawaii! Bottom line...take the trip! You will love it! Read Less
1 Helpful Vote
Sail Date: March 2019
Great way to see the Hawaiian Islands. The ship is a nice floating hotel with free food. You travel while you sleep. Friendly crew, very solid entertainment, and well established things to do while at port. Aloha cafe handled the ... Read More
Great way to see the Hawaiian Islands. The ship is a nice floating hotel with free food. You travel while you sleep. Friendly crew, very solid entertainment, and well established things to do while at port. Aloha cafe handled the crowds well and the crew kept up with the crowds. Liberty and Skyline restaurants were well managed and food was quite good. La Cucina gets two thumbs up while Moderno gets two thumbs down. Staff was slow and did not give a good representation of that style of dining. Could not compare to the experience we had while on the Pearl last August in Alaska. It would have been nice if the outdoor (key west bar and grill) was open for more hours and had healthy items to snack on while enjoying the views and great Hawaiian climate. On the one day we did not dock on a pier the process was very slow and the lines were too long. Read Less
5 Helpful Votes
Sail Date: March 2019
My husband and I chose this cruise to celebrate our anniversary. The aloha spirit was everywhere. DO NOT HESITATE to take this cruise. We wanted to see as much of Hawaii as we could and this was a great way to get to multiple islands. We ... Read More
My husband and I chose this cruise to celebrate our anniversary. The aloha spirit was everywhere. DO NOT HESITATE to take this cruise. We wanted to see as much of Hawaii as we could and this was a great way to get to multiple islands. We have cruised with Norwegian for the last 3 years now. We have been on the Getaway and the Jade. The ship, service and food was as great as any of the others ships. The embarkation was super quick and easy. The disembarkation was also a breeze. So much better than what we have experienced in Miami. A shout out to Ferdinand our cabin steward and Nikki the bartender in the Napa bar. They went above and beyond for service and hospitality. We did many excursions offered by Norwegian and they all were great. We did the zodiac snorkel, sunset whale watch cruise and helicopter tour in Maui. We did the waterfalls tour in Hilo. We did the Volcanos National Park tour in Kona. We did the Luau and mudbug ATV tour in Kauai. We came home exhausted and happy to experience the true gem of the USA. Read Less
Sail Date: March 2019
We were on our honeymoon and decided to go all out. We did the 10 day Oahu explorer trip so we were put up in a hotel in Waikiki for the first 3 days. The bus trips were fun and very well planned. Getting on and off the boat was a breeze. ... Read More
We were on our honeymoon and decided to go all out. We did the 10 day Oahu explorer trip so we were put up in a hotel in Waikiki for the first 3 days. The bus trips were fun and very well planned. Getting on and off the boat was a breeze. The activities on the boat were a little lacking. There is no casino since Hawaii is a non gaming state. Most of the entertainment was geared towards an older crowd, which most of the boat was. Even most of the bars closed early. For as much fun as the trip was I would not cruise Hawaii again. It’s was a long flight and older crowd. I would definitely do the Caribbean again before Hawaii. The shore excursions were fun but again it was an older crowd. The highlight of the trip for us was having the penthouse with our own butler. Read Less
2 Helpful Votes
Sail Date: February 2019
We choose to cruise on NCL as it is the only cruise line that travels 4 Hawaiian islands in 7 days starting and ending in Honolulu. We have been used to personalized service on other cruise lines like Princess or Holland America to name 2 ... Read More
We choose to cruise on NCL as it is the only cruise line that travels 4 Hawaiian islands in 7 days starting and ending in Honolulu. We have been used to personalized service on other cruise lines like Princess or Holland America to name 2 out of the 5 cruise lines that we have sailed with on more than one occasion. The service in the dining room on the 5th floor is significantly lacking with delayed wait times and staff who lauder around the main area where they food comes to from the kitchen before it is delivered to you (for both breakfast and supper). In spite of having a pre-set dining time, you are set at a different table each night at the service is mediocre. There was one male server (David) from Long Beach, California who was great but other than that the rest of the staff need significant training in customer service, how to change table clothes in a dining room and overall interaction with guests. NCL limits the amount that you use your soda card and has no centralized spot on the ship to use your card - only in the dining areas. They do not offer a complimentary cup like all the other cruise ships with the soda card. You can not get regular coffee at the coffee bar on the 5th floor but need to go to the 11th floor. There is no charge for regular coffee so that this why it is not on the 5th floor coffee bar as they want you to buy lattes and specialty coffee drinks. We rarely saw the steward to clean our room like in other cruise ships when they were available all the time. We were in/out of room various times in the evening and our room was cleaned during the day and then later in the evening. There is no on turn service of the bed in the evening. We also did the land and sea portion of the cruise. We arrived 4 days prior to the land portion starting and stayed in the Lagoon Tower where we paid on our own. This was a condo suite at the Hilton Grand Vacations. It was large and lovely. And, then when the land portion of the tour started we had to move to another tower in the same area by Hilton Grand Vacations in the Kalia Tower. This tower is outdated and the rooms need extensive upgrades however this is what NCL includes in the land tour portion. The guide on the land tour, Kaou was funny and engaging although at times he talked a bit to much over the course of the 3 days. The cruise ship is smaller and there were only 2 stores on board which had limited selection as compared to other cruise ships that we sailed on. The jewelry store was disappointing in the selections it carried as well. The photograph is quite overpriced for what you get (8 pictures and these are also on a USB stick for $149 USD plus taxes). Other cruise ships you can get unlimited phots for that price or close to it. Dinning in the East meet West Restaurant dining service was disjoined and our waiter took our order and came back once. Other than that there were various servers but no one paying real attention and we would have to call someone to get what we wanted. The service in the Cadillac dining is slow and yet staff are standing around and talking with each. Our waiter (a female) for lunch was awful and I had better service in a McDonalds then at the Cadiillac diner on Pride of America (how ironical the name of the ship!). Similarly, staff in the Aloha buffet stand around, no one will serve you coffee like other cruise ships in the buffet area. I wanted a diet pepsi and the staff member said she could not help me as she is not allowed to take my soda card. The card is paid for already so if she looked at why could she not just request a soda from the staff person who you have to stand in line to get a soda or any other beverage such as a beer. She said NCL does not allow them to be in possession of the customer's card. What a joke! Again, no customer service. The Hawaiian islands are beautiful so that's what made the trip enjoyable. However NCL needs to improve their customer service in a major way! Another positive is the size of the balcony we had on the 11th floor. It was large and the flooring was like a teak so nice to stand or walk on. It is also very private! Read Less
2 Helpful Votes
Sail Date: February 2019
This was our first cruise. My husband and I went with my brother and sister-in-law who had been on a cruise before. It was suggested that we take the cruise out of Honolulu as that way we would get to experience more time on the Islands ... Read More
This was our first cruise. My husband and I went with my brother and sister-in-law who had been on a cruise before. It was suggested that we take the cruise out of Honolulu as that way we would get to experience more time on the Islands of Hawaii. Overall it was a great experience! We had a room with a balcony which made it so nice to be able to open the door and listen to the waves as we set sail to another island. We also got ample opportunities to take sunset pictures which were breathtaking! The bathroom was a little tight maneuvering around, especially for my husband who is a fairly large man. We disembarked onto the islands at every opportunity. We found that talking to natives on the islands provided us with the best prices for exploring the many attractions it had to offer. We save over 40% off what the ship prices provided and we got the experience of the people that live on the islands. Disembarking and embarking went pretty smoothly. You always have to have your ship card on your person as well as a photo id to get on and off the ship. There was many different food offerings on the ship. The buffet was pretty good. It offered the biggest variety and there were several stations serving the same food so that lines were minimal, even at the busiest hours. We did eat at a couple of the restaurants that were not included in our package, and I would say the Steakhouse was the best meal we had on the ship!! The service was excellent and the food was phenomenal. There was a crew member who sprayed your hands with hand sanitizer any time you entered the food buffet area. I reasonable precaution given all the people on board and hearing of illnesses on past ships. The Cruise Director was so friendly, enthusiastic and informative. There was plenty to do on board the ship. Entertainment included comedy shows, magic shows (for adults and children), plenty of music and dancing that varied each night as well. Also, other types of entertainment that involved the travelers such as a "Not So Newlywed Game" which was very funny! Given all the free food offered, I was glad to see this ship had a wonderful fitness center that included many of the latest treadmills, elliptical machines and other fitness equipment as well. I used them daily!! The pools were clean and we also enjoyed the experience of the Jacuzzi and meeting new friends!! Overall, our cruise on the Pride of America was a dream come true for my husband and myself. We would definitely go again, and I would recommend this trip to any of my family and friends! Read Less
2 Helpful Votes
Sail Date: February 2019
This is an old, tired and run down ship that should be retired. The food in the Aloha Cafe was on par with the Golden Corral, tired looking and lukewarm. The bus staff were atrocious. They walked around like zombies, not noticing the ... Read More
This is an old, tired and run down ship that should be retired. The food in the Aloha Cafe was on par with the Golden Corral, tired looking and lukewarm. The bus staff were atrocious. They walked around like zombies, not noticing the dirty plates at the end of the table. We did try the main dining room for lunch and that was a mistake. The nachos and philly cheese steak we order came covered in melted cheese whiz. The food looked like it was under a food lamp for hours. A fast food meal is better than this meal. We must give cudo’s to the staff at Cagney, where we enjoyed a great meal and great service. The manager was very attentive. This meal was deferently the highlight of the cruise. The bathroom in our cabin was small where taking a proper shower was next to impossible. The only standout here was our cabin steward. We did not have time to check out the entertainment as it was poorly planned with the restaurant operations. For example, the Aloha Cafe opens at 6:00 pm and the first show was at 6:30 pm. This meant that we would have to go to later shows Over the earlier shoes. Basically, this cruise is not worth the money we paid for it. The premium we paid for was for an all American crew. There were only a select few of the crew who stood out and truly represented the Pride of America. You’re better flying to each island and booki a hotel on each if. NCL’s POA IS AN EPIC FAIL. Read Less
3 Helpful Votes
Sail Date: January 2019
Have cruised with RCI and celebrity first ncl cruise, chose them because they're only line that starts and finishes in Hawaii. Got to pier at 12:45 was on the ship and had a drink in my hand by 1:00, getting off ship was equally as ... Read More
Have cruised with RCI and celebrity first ncl cruise, chose them because they're only line that starts and finishes in Hawaii. Got to pier at 12:45 was on the ship and had a drink in my hand by 1:00, getting off ship was equally as easy. The ship was smaller then I'm used to but it was easy to navigate once you knew where everything was located. Entertainment was very good the Carole's Kings show was especially good and I'm not a big Carole King fan. Comedian Michael Sommerville was very good saw his early and late show and had the people screaming with laughter at both shows. We had a balcony cabin on deck 9 which was your typical cabin, good for showering and sleeping. Our steward was excellent the room was always clean and he was very friendly always asking us how our day was,what were we doing that day or if there was anything else he could do for us, unfortunately I forget his name and can't give him the credit he deserves. The food was very good we ate in the main dining rooms every night but one. Skyline dining room was horrible because of the service. Our servers were very slow and the dining wasn't even crowded plus they never smiled and weren't very friendly. First restaurant I ever dined in on land or at sea where the server never offered you coffee or tea after the main course. Liberty dining room was much better, the server greeted you with a smile, asked how was your day and what did you do. Service was much better and they offered coffee or tea after dinner. Only had a couple lunches and 1 dinner at the buffet and it was okay, nice selection and very tasty. I'm not a big breakfast guy they had the usual breakfast foods which was fine by me. Excursions were very good except for the trip to Waimea Canyon. It's a 5 hour excursion,4 hours of it is travelling time. Might want to consider renting a car for this one it could be quicker. Overall a very good cruise and I would recommend it to anyone, I would do it again. Read Less
3 Helpful Votes
Sail Date: December 2018
Because of the name NCL Norwegian pride of America. the food was OMG, all the Excursion that I attended were fabulous the luau took my breath away ,pictures for a lifetime great friends great company met a lot of people very friendly love ... Read More
Because of the name NCL Norwegian pride of America. the food was OMG, all the Excursion that I attended were fabulous the luau took my breath away ,pictures for a lifetime great friends great company met a lot of people very friendly love every moment of it. Can't wait for my Alaskan cruise. It was so much to do on the ship you really didn't have to get off for any excursions but I chose to and it was absolutely amazing like I said earlier I would love for my family too join me next time. The staff was so knowledgeable courteous the ship's director Miss Jamie girl you rock. The gelato the prime rib going to the clubs at night and I don't even Club but I did while I was on your ship. And all my memorabilia that I brought that with me souvenirs for friends and family. And it was so easy getting on and getting off of the ship that's a plus that's kudos keep up the good work see you soon. Read Less
1 Helpful Vote
Sail Date: December 2018
First time in Hawaii and thought cruising on the Pride of America would be a great introduction to the islands. Yes it was. Last minute change did not allow us to go around Naple Coast due to extended time in port so we missed that. We ... Read More
First time in Hawaii and thought cruising on the Pride of America would be a great introduction to the islands. Yes it was. Last minute change did not allow us to go around Naple Coast due to extended time in port so we missed that. We stopped on 4 islands and got a great feel for each area. Shocked when we arrived at port and there was NO line. Embarkation was fast and friendly. Luggage was in our room within 2 hours. Cabin was the standard balcony but door to balcony doesn't open very far. Cabin steward was very attentive. Overall ship decor was very nice. Dining left something to be desired. Not a fan of 'freestyle' dining anyway but it was difficult to get reservations from 6 to 8 unless you made them days in advance. Food was not at the level I would have hoped and service was slow in both the Liberty and Starlight main dining rooms. Most of the other dining options were an additional charge. Went to the brazilian style dining room and was very disappointed. We paid additional $60 for poor service and did not even see more than half of the food options that were to be brought to the tables. The buffet was fine for breakfast and lunch but limited options. Entertainment was very good. Both the shows and the poolside entertainers were very talented. Some the the ports have very little to see near the ship. We had excursions scheduled so that was not a concern and the excursions were wonderful. The ship does not seem as well organized in getting people to the excursion however. This is a great way to visit many island but I would not take this cruise a second time. Read Less
Sail Date: November 2018
My wife bought this cruise to Hawaii for my 60th birthday. The one thing we loved was there was never anyone in your face at dinner,lunch,ect taking pictures of you. We love the freestyle dinning. I cant complain,because there was no ... Read More
My wife bought this cruise to Hawaii for my 60th birthday. The one thing we loved was there was never anyone in your face at dinner,lunch,ect taking pictures of you. We love the freestyle dinning. I cant complain,because there was no gambling on this cruise,so I saved money ! I miss the fact that on carnival I could buy any bottle of liquer and have it brought to the room. Not this one. The bartenders especially( Alonso ?) from texas. He was very informative, friendly and fun to talk to. He would be at the pool bar in the morning. As for excursions , we booked all through ncl.Patrick at the excursion desk was very friendly and helped us with any changes we wanted to make. The helicopter and pinnaple tour with pig roast was well worth it. I even managed to get the saints vs dallas game on the boat. I am seriously considering taking another ncl cruise soon. Read Less
1 Helpful Vote
Sail Date: October 2018
My wife and I wanted to take a first time trip to Hawaii and we wanted to cruise. Norwegian's 7 day inter Island cruise was a perfect fit for us. Our included hotel was the Hilton Hawaiian Village - very busy but very nice. We ... Read More
My wife and I wanted to take a first time trip to Hawaii and we wanted to cruise. Norwegian's 7 day inter Island cruise was a perfect fit for us. Our included hotel was the Hilton Hawaiian Village - very busy but very nice. We had an excellent tour guide for our included 4 days in Oahu. I think the Pride of America is a beautiful ship with attractive details and finishes everywhere you went. We treated ourselves to a Penthouse SE suite "with large balcony". The cabin exceeded expectations and came with many perks and amenities including a Butler. My wish was his command! I need to practice piano daily and within a day of our arrival he arranged for two baby grands for me to practice on as much as I needed. We liked the food in the Aloha Cafe and Skyline restaurant. There was always a variety of appealing food to choose from. Our package came with 3 dinners each person at the specialty restaurants. We ate at Cagney's and the Brazilian Steakhouse and they were both excellent. We also had the perk of eating complimentary at Cagney's for breakfast and lunch. Wonderful. There were more than enough entertainment and activities to keep us busy. We rented a car and did our own exploring. However, there seemed to be a nice variety of excursions to choose from. The ship visited four of the islands. (If you want to go ashore at Kona, you'll have to get on the tender boat.) Overall, an excellent choice for a first visit to Hawaii. Highly Recommended. Read Less
4 Helpful Votes
Sail Date: September 2018
We chose this cruise as we had never been to Hawaii and wanted to see several island without having to pack and unpack our luggage all week. I was concerned after reading some reviews of the Pride of America but was extremely happy that I ... Read More
We chose this cruise as we had never been to Hawaii and wanted to see several island without having to pack and unpack our luggage all week. I was concerned after reading some reviews of the Pride of America but was extremely happy that I only have great things to say about our experience. The embarkation and disembarkation process was extremely smooth. We took an early morning Pearl Harbor tour after the cruise and it was great to take the tour and then transported to The Honolulu Airport. Sheldon, our room attendant did an amazing job keeping our balcony room clean and well equipped. We enjoyed our tours; however the lunches served on the were not very good. We also loved our breakfasts at Skyline restaurant and enjoyed all of our dinners at La Cucina, Moderno, Teppanaki, and a Liberty. We like that the serving sizes at the restaurants were a nice size and. Did not lead to overeating. The ship was very clean. We also enjoyed listening to a piano playing singer in Pinks Lounge. Although the balcony room was smaller than other cruise lines we have been on, we got used to the size. I would not hesitate to tell people to take this cruise. We had great customer service, excursions, and dining experiences and fulfilled my dream of seeing several islands of Hawaii. Read Less
2 Helpful Votes
Sail Date: September 2018
The Hawaiian cruise was always on our bucket list.Celebrating our 25th Wedding anniversary and my wife’s 59th Birthday,we were treated with beautiful suite decorations and champagne plus excellent service from our concierge and ... Read More
The Hawaiian cruise was always on our bucket list.Celebrating our 25th Wedding anniversary and my wife’s 59th Birthday,we were treated with beautiful suite decorations and champagne plus excellent service from our concierge and butler.Our cabin steward kept our suite in perfect shape and she was always friendly.This vacation was every thing I expected.We did take alot of excursions and they were excellent.Helicopter tour over Kauai was best plus deep sea trolling meeting good people along the way.You got to enjoy the restaurants (fantastic).Cagneys,Jefferson Bistro,& LaCucina had very friendly waitors and did have you take your time enjoying your meal which were cooked to perfection.Alot of fun with entertaining shows and crafts. Never thought I would make 3 lei ( orchid,kukui nut,& ribbon). Visited Dole pineapple plantation with train ride ( definitely try the pineapple ice cream) then off to Pearl Harbor to pay homage to our soldiers who sacrificed for us. Very touching to see the sunken ships plus very educational. We were able to go on Ford Island to see the sunken Utah.All the beauty of Hawaii was well worth the travel and expense. Read Less
1 Helpful Vote
Sail Date: September 2018
We decide to take the cruise because of the discounted fare. Finding the entrance for embarkation was a little confusing because of lack of signs. But once inside the building things went pretty smoothly. We had a balcony stateroom which ... Read More
We decide to take the cruise because of the discounted fare. Finding the entrance for embarkation was a little confusing because of lack of signs. But once inside the building things went pretty smoothly. We had a balcony stateroom which we enjoyed. Big bed, adequate storage space & great view from the balcony. The only downside was the small shower stall; it was difficult to move around. The housekeeping staff was outstanding, changing towels several times each day and greeting us by name, with friendly smiles. The restaurants were very good. Nice menus with good choices. The buffet was OK but always crowded and hard to find tables. Entertainment in the evenings were great, esp. the comedian, Michael Somerville. Service except for the housekeeping staff, was so-so. Some of the shipboard staff (restaurants, guest services, etc.) were really nice but there were some who didn't seem happy in their jobs. We didn't take any shore excursions, instead renting cars in a couple of ports. There were shuttles that took passengers to shopping malls in several ports which was very nice. But there wasn't enough information to tell us what each shuttle destination consisted of. Overall, it was a good cruise. Based on this experience, we would consider taking other cruises. Read Less
2 Helpful Votes
Sail Date: September 2018
We had some friends that had done this cruise 10 years ago. I always wanted to go to Hawaii and thought it would be a good way to see the Islands. It was wonderful except the tropic storm that decided to come. I wished we had more time so ... Read More
We had some friends that had done this cruise 10 years ago. I always wanted to go to Hawaii and thought it would be a good way to see the Islands. It was wonderful except the tropic storm that decided to come. I wished we had more time so much more to see and do. Culture was beautiful. My husband and I plan to return in 5 years. I would like to say that all the crew was very friendly and always got involved with the customers and made it fun. We only had 1 thing that happened that was upsetting. On Saturday when we boarded the ship we where looking forward to having a couples massage. I called up and booked them for Monday 9/10/18 at 5:45 when we came back to ship we figured we would need these. My husband and I got ready to go up there and when we got there only was told that we did not have any booked in our name. Well that was our let down. But everything else was good. Read Less
2 Helpful Votes
Sail Date: September 2018
Wanted to see as many of the Hawaiian Islands as we could since this was a once in a lifetime experience for us. We are in our 70’s. Choose the 11 day Oahu experience which included 4 days in Waikiki with 3 tours of the island prior to ... Read More
Wanted to see as many of the Hawaiian Islands as we could since this was a once in a lifetime experience for us. We are in our 70’s. Choose the 11 day Oahu experience which included 4 days in Waikiki with 3 tours of the island prior to boarding the ship. Couldn’t have been any better. Tour guide Kimo was perfect. No issues embarking. Our luggage was outside our stateroom upon arrival. We stayed in aft room 10684 with a large balcony. Room was excellent and comfortable. We ate most of our meals in the Skylight restaurant which had a varied excellent menu. We also ate at Cagneys a steakhouse and are still raving about our steaks. The onboard entertainment was excellent. We choose 5 shore excursions. Loved the “Land of the Frozen Fire”, Directors Tour, Maui Beach and Luau. No issues. All the tour guides went out of their way to ensure a fun day. Weather was perfect! We traveled the week after hurricane Lane and had perfect weather on every island. We highly recommend the Pride of America. Also note the age group on this ship varied from babies to seniors. Perfect for anyone. Read Less
1 Helpful Vote
Sail Date: August 2018
Great price and perks. The cabin was a very nice, but small. The entertainment was excellent. The only negative was the handling of the loss days of the cruise and the lost day on land in Honolulu. I was looking forward to the day in ... Read More
Great price and perks. The cabin was a very nice, but small. The entertainment was excellent. The only negative was the handling of the loss days of the cruise and the lost day on land in Honolulu. I was looking forward to the day in Honolulu. They could of extended it the day we got back. The food was very good. Ports were very beautiful. The shore excursions were also very interesting. We dined in the premium restaurants which were very good. The cruise director Jamie was very informative and active on the cruise. Getting on and off the ship in the various ports was very easy. The service overall was very good. it took a while for the customer service group to help us with our lost day in Honolulu. We finally came to a compromise, on the lost day. Not what I wanted but was OK. If I could get the full trip as I paid for I would go again at the same price. Read Less
3 Helpful Votes
Sail Date: August 2018
Never did I guess I'd be on a Hawaiian cruise and have to worry about a hurricane, but it just happened. Only the 3rd hurricane to ever hit the islands. Norwegian was amazing. They changed the itinerary a few times, we missed a couple ... Read More
Never did I guess I'd be on a Hawaiian cruise and have to worry about a hurricane, but it just happened. Only the 3rd hurricane to ever hit the islands. Norwegian was amazing. They changed the itinerary a few times, we missed a couple ports but didn't mind. They took us from Maui to Kauai to avoid the brunt of Hurricane Lane which hit the Big Island. We left Kauai a day early as well and they took us 1000+ miles out to sea. We felt nothing from the Hurricane. The crew and staff were happy thru the event and the Captain kept us informed a couple times a day. Did I miss Kona and Hilo and a Luau on Kauai? Yes. Can I go back and do that? Yes. Did I complain about it? Absolutely not. It is what it is and the crew made it a great experience. Read Less
5 Helpful Votes
Sail Date: August 2018
We had an amazing time on the cruise! We’ve never been to Hawaii before but have been on other NCL ships. This ship is smaller and older but still nice and feels more homey than other ships we’ve been on. The food was pretty ... Read More
We had an amazing time on the cruise! We’ve never been to Hawaii before but have been on other NCL ships. This ship is smaller and older but still nice and feels more homey than other ships we’ve been on. The food was pretty decent in all the free locations and very good in the paid restaurants. We really enjoyed the stake house. The Japanese restaurant was also very yummy. The entertainment and shows were great, the one that stood out was the magician Kyle Marlett. Best magic show we’ve ever seen! They Comedian was also very funny. The crew was pretty great. Most of them being American. You can tell they work hard long hours. We did some activities off the ship. The black sand beach was fantastic. Overall we were very happy with the cruise. No other cruise let’s you see Hawaii like NCL so it’s worth the money. Read Less
13 Helpful Votes
Sail Date: July 2018
I chose this cruise because it was a last minute decision and the only one going to Hawaii on the date that I needed. I will NEVER AGAIN sail with Norwegian. Many of the staff members are not only not very friendly, but downright rude — ... Read More
I chose this cruise because it was a last minute decision and the only one going to Hawaii on the date that I needed. I will NEVER AGAIN sail with Norwegian. Many of the staff members are not only not very friendly, but downright rude — they argue back with their passengers. I encountered this not only myself but was witness to others, too. The elevators were another issue. There are thousands of passengers on board, but there are only seven elevators. Worst of all, they are so slow that I ended up just using the stairs. Norwegian also does not provide free WiFi. What institution in this time and day does not allow free WiFi? So I thought, okay, I don’t need their WiFi because I’ll just use my cellular data. Nope! They prevent you from using yours so that we have to purchase theirs. Norwegian also charges you a mandatory tip of 20% for all additional services from cleaning your room, buying drinks, room service, etc. Due to this MANDATORY tip, the staff feel no need to be extra good to their guests. For just choosing to sail with Norwegian, I had to dole out an additional $650 that was my automatically charged to my account regardless of whether I chose to get my room cleaned or not or whether their staff treated me well or not. Food is another issue. Overall, it’s mediocre at best. The breakfast buffet at Aloha Cafe was acceptable, but lunch was horrible. Dinner was exactly the same whether one dined at Liberty, the one that requires that all adults wear long pants or the Skyline, the one that allows complete casual wear. ALL of their pastries crumbled under my fork for some reason and the many of the foods were too salty for my taste. While on the ship, there was nothing to do. The only activity worthwhile for me were the lei making classes. The two pools that they had next to each other were too tiny that they resembled jacuzzis. Finally, my cabin’s restroom continued to smell of urine whether it was cleaned or not. It seemed that it might have been coming from the drains. The public restrooms in the men’s room didn’t have toilet liners. Read Less
8 Helpful Votes
Sail Date: July 2018
We had a wonderful time on this cruise. A great way to see the Hawaiin islands. We had a balcony room. Although rooms were small, storage space was well organized.King bed and pull out couch. Room steward was excellent. very ... Read More
We had a wonderful time on this cruise. A great way to see the Hawaiin islands. We had a balcony room. Although rooms were small, storage space was well organized.King bed and pull out couch. Room steward was excellent. very quiet. The food was good, service exceptional. All drinks at all bars were spot on. Entertainment was good. Open dinning was lovely, never felt rushed to get to dinner.Cruise was casual dress.Only one restaurant requirred dress code, no formal night We took our 18 year old, All other NCL cruises allow you to sign to allow your child wine or beer in international waters, this cruise does not leave the states, so 21 for adult activities/ drink applies ( some night shows are 21+) Again as it is in U.S/ Hawaiin waters no casino / bingo. The views of the volcano glow are amazing, the Captain will turn off the ships lights so you have a better view ( this is seen on the starberd side of the ship) The coast can be seen on the port side ( with narration and history of what is being seen) Shore excursions were costly, but hop on off buses are available at each port. Lei making classes available on board as well as hula classes to name a few. Very clean ship, hand sanitizer everywhere also I would recomend this cruise to anyone who would like to see the islands without island hopping Read Less
5 Helpful Votes
Sail Date: June 2018
This was a great way to see the Hawaiian Islands with a great itinerary but if you have cruised on other cruise lines you will likely be disappointed in the quality of the service and the quality of the food. While we experienced several ... Read More
This was a great way to see the Hawaiian Islands with a great itinerary but if you have cruised on other cruise lines you will likely be disappointed in the quality of the service and the quality of the food. While we experienced several very good staff members the quality of the service overall is well below what you would expect compared to many other cruise lines. Food quality was eatable but nothing to write home about and the Freestyle dining while it sounds great is inefficient since they are trying to do everything all at the same time. The excursions were good but overpriced. The embarkation and disembarkation processes at the beginning and end of the cruise were good but at ports the disembarkation process was very inefficient. The ship was nice but difficult for those with mobility issues with narrow corridors and the staff kept leaving things sticking out into the corridors so we had trouble negotiating with a wheel chair. Not the quality of other cruises we have been on but it is Hawaii and they are the only cruise line that does this so make sure to get a good deal on you fare and lower your expectations and have a great time. Read Less
8 Helpful Votes
Sail Date: June 2018
To see the Hawaiian Islands..the excursions were terrific..the people, the places were fantastic...but.. The ship is old and tiny! I paid for a balcony cabin, what would have gotten me a nice one on Princess or Celebrity Cruise LInes ... Read More
To see the Hawaiian Islands..the excursions were terrific..the people, the places were fantastic...but.. The ship is old and tiny! I paid for a balcony cabin, what would have gotten me a nice one on Princess or Celebrity Cruise LInes (where I have sailed 4 times before)..barely got one that was big enough to hold two twin beds...18"-20" from the foot of the bed to the opposite wall. Balcony so small out stretched arms could reach each side...two chairs on it, three would not fit, with foot rest extended..went from rail to door no room for anyone to walk behind or in front. The Aloha Buffet had good food, but...there was always at least one machine out of order, Ice maker, Ice cream maker, milk machine, coffee maker, juice dispenser..at least one sometimes two...no Ice in Hawaii?/ Not enough caring staff to clean off tables, they were piled with dirty dishes,,that often we the cruisers piled on other dirty tables to find a place to sit...just not caring. The ship is OLD, I know it was remodeled a few years ago, but it needs to go, showing it's age in decorations, function and cabin size. Read Less
3 Helpful Votes
Sail Date: June 2018
First time cruiser, chose this cruise since it provided an opportunity to see 4 islands over 7 days. At last minute canceled all stops to the big island due to volcanic activity. Local tourism has taken a beating due to the media hype and ... Read More
First time cruiser, chose this cruise since it provided an opportunity to see 4 islands over 7 days. At last minute canceled all stops to the big island due to volcanic activity. Local tourism has taken a beating due to the media hype and it is just hype. They decided to stay in port at Honolulu one more day turning a 7 day, 4 island cruise into a 6 day, 3 island cruise. Not what i paid for and a measly 84 dollar credit for this change. Ship was nice, clean but food was meh. Nothing special. They say this is freestyle cruising meaning eat when you want, except for the 4 hours a day transitioning from breakfast to lunch and lunch to dinner. That just happened to be the times we wanted to eat, late lunch rather than a later dinner. Take note that all onboard charges for services include mandatory 20 % service charge which translates into the worst customer service! They could learn a lot from Disney, smiling, happy greetings, tentativeness. The bar staff were the worst but some of the others such as buffet staff were just as bad. They offer an upgrade option by bidding on deluxe, larger rooms, tried to win one and i made bids aggressively to win one but did not. Good luck if you try. Have to spend more than the cabin would have cost if you booked it. Onboard art auction is another money making scheme, not an auction at all, they start bidding less than but close to the retail price they quote. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.5
Rates 3.0 3.7

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