29 Prague Viking River Viking Odin Cruise Reviews

Our first Viking River Cruise and we will do another one soon. The people on the river cruise were enthusiastic about visiting the sites and experiencing the the culture. The size of the ship, the Oden, was perfect to get to know nearly ... Read More
Our first Viking River Cruise and we will do another one soon. The people on the river cruise were enthusiastic about visiting the sites and experiencing the the culture. The size of the ship, the Oden, was perfect to get to know nearly all guests and make meaningful connections. The professional crew were all that one could expect and the local guides were all exceptional. Prague was able to be explored on our own immediately after the evening city tour that was part of the all inclusive package. Nice to have that included in every stop. We felt that it was a very good value and enjoyed immensely our separate private tour of Giverny outside of Paris arranged by Viking. The transfers to and from the airports were done flawlessly which has not always been the case with other cruise lines. We are also looking at booking a Mediterranean Cruise as well with Viking. Read Less
Sail Date October 2016
The experience with Viking Cruises was wonderful. Specifically with Odin cruise. It was a dream that became reality. We choose the tour Cities of Lights. We arrived in Prague 3 days before the departure, we had time to explore the ... Read More
The experience with Viking Cruises was wonderful. Specifically with Odin cruise. It was a dream that became reality. We choose the tour Cities of Lights. We arrived in Prague 3 days before the departure, we had time to explore the city and take tours in our own, different of the offer by Viking. Prague, is a beautiful city. The embarkation and disembarkation went smoothly in every port. The ship is very nice, our cabin very comfortable and relaxing, it was a Veranda. The housekeeping excellent. The dining it was wonderful, every meal (breakfast, lunch and dinner was a great experience), many options to choose from. The dining servers were very attentive. The crew was wonderful and ready to satisfy any of our request, very flexible and helpful. The ports and shore excursions city visits very well organized and always on time. The motor coach comfortable and the drivers safe. My husband and I enjoyed very much the night entertainments and activities. Our Program Director, Claudia kept us very well informed all the time, we enjoyed having her, she is excellent coordinating everything. Claudia also provided very good information about the Castles along the Moselle River. It was very scenic. She always was smiling and in a very good mood. We liked very much to have "The daily" information on the activities and program for the next day in advance. All the staff and crew are very well trained and made our holidays more enjoyable. We definitely would like to travel with Viking again!!! Read Less
Sail Date September 2016
The cruise we choose was based on the destinations and the extension available, Downton Abby. The cruise was a dream trip visiting many ports of historical interest that added to the overall experience of this trip. We were accompanied ... Read More
The cruise we choose was based on the destinations and the extension available, Downton Abby. The cruise was a dream trip visiting many ports of historical interest that added to the overall experience of this trip. We were accompanied by good friends that added to the experience and added many laughs and good times that will never be forgotten. The end of or cruise was in Paris and a real highlight for us was a trip to the very top of the Eiffel Tower at night, the views were spectacular and the experience was breathtaking. The trip to Oxford England and Downton Abby is one that we will never forget. The guides were very well informed and added a great deal to this experience. There were several surprises along the way including a welcome toast by the dutchess at the Abby. Overall Viking out did themselves with this trip from beginning to end and their professionalism came through by the individuals they had to take care of use at each step along the way. Read Less
Sail Date August 2016
Our previous experiences with Viking River Cruises had been so positive, that we sought to see yet another River, more cities, and learn more. We traveled on the ship Odin from Prague (Bamberg) to Paris (Trier) over 12 days. We explored ... Read More
Our previous experiences with Viking River Cruises had been so positive, that we sought to see yet another River, more cities, and learn more. We traveled on the ship Odin from Prague (Bamberg) to Paris (Trier) over 12 days. We explored Prague on our own the day before, and then learned what we saw on the city tour the next day. In Paris, we chose to take optional excursions to maximize our two days there. Everyday was filled with knowledgeable tours, elegant dining and comfort to the extreme living on the ship. With a special diet need, I found the dining extremely accommodating to my diet restrictions. (This is actually an important reason that we enjoy a Viking River Cruise so much.) There was something to do every day, but we were free to stay on the ship and relax or go off on our own as well. Local tour guides are used in each city, and we get a personal, first hand look at the city, it's history and culture. Activities are planned every night to amuse, entertain or educate. The longship Odin was amazing. Five stars to the crew, their care of us, the pleasantness of every person on the crew, and, of course, our Program Director, Claudia. The ship is newer than others we've traveled on and VRC has designed this ship with comfort in mind. This is evident in the cabins where there is more storage, a lovely patio view, housekeeping services to make our stay care-free and amenities that met our every need. Although we enjoyed the scenery and activities so much, we never did explore the TV entertainment! We try to research the trip and cities beforehand, but we missed the number of locks on the Main River which kept the top deck closed until we got to the Rhine River. The view from the top deck is the best view of all. The cruising especially on the Rhine offered spectacular views. We didn't take advantage of fitness on the ship since we got our exercise in on the excursions. While there were leisure tours offered, we always chose the slightly more demanding tours. I logged in an average of 13,000 steps and 11 flights of stairs each day, all filled with fun, enjoyment and rest and water stops to make it seem like I wasn't exercising at all. My favorite kind of vacation! I'll take another Viking River Cruise again, and probably again, in the future. I like where the cruises go, the care of every need for the days of the cruise, the personal tour guides, the comfort of the ship, and most importantly, the people who take care of us during the cruise, meeting every need. Read Less
Sail Date August 2016
Fantastic itinerary. Wonderful staff Superior service. Would highly recommend Viking to all my friends. Looking forward to our next cruise with Viking The excursions ashore were fabulous Meals great Stayed two nights in Prague ... Read More
Fantastic itinerary. Wonderful staff Superior service. Would highly recommend Viking to all my friends. Looking forward to our next cruise with Viking The excursions ashore were fabulous Meals great Stayed two nights in Prague and added two extra nights in Paris I especially liked how Viking took care of us at the end of the trip. Transporting us from hotel to Charles Degaul airport. They took care of our baggage, signing in and brought us right to the checking in counter. Service top quality to finish our trip on the perfect, full-service finally. The tour guides were absolutely top notch. Each passenger had their own headset so we heard every word and never became separated from our group. Just the right mix of guided tour time and free time at each port of call. Rooms spacious and very nice. We had a French balcony with floor to ceiling slide glass door overlooking the river. Wonderful experience Read Less
Sail Date August 2016
My wife and I wanted to try a river cruise after many prior ocean cruises. The Viking Odin was immaculate with beautiful Scandinavian design. The crew was extremely gracious and attentive. The cruise was made especially memorable by the ... Read More
My wife and I wanted to try a river cruise after many prior ocean cruises. The Viking Odin was immaculate with beautiful Scandinavian design. The crew was extremely gracious and attentive. The cruise was made especially memorable by the Cruise Director, Claudia Diederix, whose role simply cannot be overstated. Claudia became the face of the cruise, her perpetual smile, humor and client sensitivity unparalleled among industry staff to which we've been exposed over decades of travel. If I had to sum up the trip in a single word it would be "easy." Everything about the excursions, on board arrangements, dining was handled so effortlessly that both my wife and I continually remarked on how well being part of this tour turned out. Aside from the entrée during a single meal, I found the food quite pleasant, with reasonable portions, a welcome change from over loaded plates that encourage over-eating (of course you could always ask for more!). If there was any criticism, and I have to really think to find one, it would be how the Prague city walking tour ended. The tour finished in Prague's Old Town, leaving clients there to make their own way back to the trip designated hotel at the city's outskirts. It was implied that walking back was easy, when in fact to someone unfamiliar with Prague it could be a long, warm walk in late July. My wife and I are avid walkers so this was not a problem for us (and we actually walked the distance several times) but for some of the older clients this was perceived as an unnecessary hardship. There probably should have been the option of a Viking pickup point at a designated time to provide transportation back to the Prague hotel. This sort of transportation was available everywhere else on the cruise so it's absence in Prague for this event was an anomaly that in no way diminishes our overall recommendation which we enthusiastically make without reservation. To end on a more positive note, I commend Viking for the inclusion of a "no-fee" day tour in each destination. It's so annoying on a typical cruise to be charged exorbitant prices for shore excursions. The standard tours (there are optional fee based tours available) were of excellent quality and we took advantage of almost every one. I've little doubt we will travel with Viking again. Read Less
Sail Date July 2016
From pick up at the airport in Prague until drop-off at the airport in Paris, we were treated like royalty. The crew is excellent, from room stewards to captain. I was worried there would be too much down time while on the boat. Just the ... Read More
From pick up at the airport in Prague until drop-off at the airport in Paris, we were treated like royalty. The crew is excellent, from room stewards to captain. I was worried there would be too much down time while on the boat. Just the opposite. There was always an activity to join if you wished. Ship accommodations were five star. Bus drivers were friendly, and took passenger safety very seriously. Tours were well managed and guides were very knowledgeable. If I were to make changes to our itenarary, it would be to NOT do as many extra excursions. We would have enjoyed just wandering the locations on our own after the tours if we had planned more free time for ourselves. Our cruise director, Claudia, was a gem. So thoughtful yet fun. Can't believe the skill of the Captain taking us under bridges at a very high water mark. Michael, the Hotel Manager, made every sailing moment a fun experience. Four thumbs ups from this pair of Viking Cruisers! Read Less
Sail Date June 2016
BUYER BEWARE!! Viking purports to be the cruise line that takes care of everything for you. You can't even book a cruise on line - you need either a travel agent or a Viking representative to do it for you. They take wonderful care ... Read More
BUYER BEWARE!! Viking purports to be the cruise line that takes care of everything for you. You can't even book a cruise on line - you need either a travel agent or a Viking representative to do it for you. They take wonderful care of you.....Until you pay your money. Once you pay, you are on your own. We paid $18,989 for a 12 day Prague to Paris cruise. Viking took care of the airfare. We left our home at noon on Wednesday and arrived in Prague at 8:30 PM on Thursday (no airline delays) only to find that everyone else on the cruise had arrived at 9 AM on Thursday. There was a reception earlier in the day. There were no Viking representatives to greet us - actually the airline lost our luggage and there was no one who we could talk to at Viking. We filled out the requested survey - and heard nothing. I sent a letter to Viking and got a call. Their representative told me that it was up to me to "raise any questions I may have regarding air arrangements" when I received our documents. I didn't know I had any questions until we arrived in Prague and found out that we were the only ones who had lost a full day of travel. The bottom line is that you will be charged for a 12 day cruise (we had to leave at 6 AM on the last day) but you will only have a 10 day vacation. Other than the airfare the food was ok (dinners in particular weren't great), our cabin had severe ceiling water leaks which they had to fix twice. The staff is excellent and does whatever they to help. Read Less
Sail Date May 2016
This was the Cities of Light tour. We wanted to see some castles and go to Paris for a few days. We thought cruising the river through Europe would be awesome, and it is! We could not have had a more bubbly and upbeat cruise director than ... Read More
This was the Cities of Light tour. We wanted to see some castles and go to Paris for a few days. We thought cruising the river through Europe would be awesome, and it is! We could not have had a more bubbly and upbeat cruise director than Claudia. The staff on the ship do an excellent job, and overall the customer service was impeccable. We were pampered from beginning to end. The food on the ship is very good and there is a good set of choices each night. Plus they pour wine with the meal and that is included. If you buy the beverage package then you can order wines for the meal (but not share them with other guests). You can also go to a package store and buy wine (and, in our case, whiskey) and bring them on board. They will open and pour your wine for you at the table, if you want, but keep any other liquor in your room. There are excursions planned almost every day, with some optional ones that you can purchase. I found the tour guides to be very good overall, and in most cases, they are knowledgeable people from the area you're visiting (perhaps from local university) who know a lot about what they're talking about. We would never have planned all of these trips on our own, and having everything planned for us was great. There were no kids on board and only a couple people under 30. We were a little younger than most others on the cruise (50's), with average age of probably 65-70, but we found ourselves hustling to keep up with the old people! It is a pretty busy schedule, but you can skip an excursion if you want to just lounge on the boat. You do a fair amount of walking each day, which is good because you are going to eat and drink like a pig! I can't imagine people NOT gaining weight on this cruise. Some have complained about the bus rides, but I think some folks just like to complain. You do have to board a bus typically to be brought to day's planned excursion. Generally a bus ride of an hour or less. I did not find this to be annoying or odd. There is wifi onboard but it can be very spotty and so you have to use it when it is available, which isn't all the time. This is the only area that I wish was better, but I understand the limitations. Overall, we felt that the cruise was terrific and something that we will never forget. Viking's customer service and attention to detail was about as good as it gets. Read Less
Sail Date May 2016
We wanted a cruise that included Paris...so we decided on the Prague to Paris- Cities of Lights- twelve day cruise with 2 nights in Prague, 8 days on the rivers and 2 nights in Paris. Viking Odin was a well organized, efficient team. ... Read More
We wanted a cruise that included Paris...so we decided on the Prague to Paris- Cities of Lights- twelve day cruise with 2 nights in Prague, 8 days on the rivers and 2 nights in Paris. Viking Odin was a well organized, efficient team. The crew was always striving to make our cruise the best ever.... And that is what we received. I highly recommend Viking. We enjoyed it so much that we have booked the European Sojourn next year, and of course Viking Air also. When we landed in Prague, we were greeted by a gentleman with the red Viking lollipop at the airport ( we also had Viking Air). We were greeted at the hotel by Suzy ( our program director). She was with us for the entire trip, and went the extra mile to make sure every moment was perfect. The next day we had a 4 mile, very interesting guide through the high points of Prague. This was the beginning of one of the most wonderful ... A dream of a lifetime trip!!!! Read Less
Sail Date May 2016
This was my wife's and I first river cruise. We did the city of lights cruise and it was great. The service from the time I called to ask questions to the time we where on our way home was unbelievable. Our cruise director was very ... Read More
This was my wife's and I first river cruise. We did the city of lights cruise and it was great. The service from the time I called to ask questions to the time we where on our way home was unbelievable. Our cruise director was very fun and knowledgeable and seemed to be everywhere. The housekeeping could not be any better. The food was excellent and had a wide variety and I am a picky eater, the wait staff waited on us like a 5 star restaurant, kept our glasses full of beer and wine. The rest us the crew was very friendly and made sure that everything was a great experience. The tour guides were very professional and fun to listen to. we learned a lot, the bus drivers were very good also. met a lot of very nice shipmates from all over. The only things I think could be better is the internet service and most people probably did not use it much but I am a late night person and like to be online at night. also not much for TV at night. We also extended our stay in Paris for 2 nights so that we could go to Normandy and Viking did not have any suggestions on what tour guide we should use. we did find one on our self and it was excellent. we will definitely be taking more river cruises in the future. Read Less
Sail Date March 2016
We went cruising to celebrate our 40th wedding anniversary. Some of the things we experienced are: Very good food with the chef giving some demonstrations of special treats Very social environment. We were encouraged to meet with ... Read More
We went cruising to celebrate our 40th wedding anniversary. Some of the things we experienced are: Very good food with the chef giving some demonstrations of special treats Very social environment. We were encouraged to meet with other cruisers Great tours. We signed up for every extra tours. This meant that we were up at 6 am every day, eating breakfast at 7 and touring at 8 or 9. For our anniversary, we were given 2 bottles of sparkling wine. We arrived in Prague and stayed at the Prague Hilton. The hotel was decent. Walking tours were provided that evening and the next day. The third day we spent a long time on the bus touring Nuremberg and then arrived in Bamburg where we embarked. A lot of time was spent on buses. Buses can move between towns faster than the boat. Many days we were bused to a town farther down river and then met the boat. The German cities were great. Beautiful, informative, and fun. We were not impressed by the city Luxembourg but the visit to the WWII cemetery was moving. Then came the 5 hour bus ride to Paris. We stayed at the Le Meridian Etois. It is located near the Arc de Triumph. Debarkation was not as organized as it should have been. Our bus had to be changed in Luxembourg due to a mechanical problem. It took hours to get our luggage in the hotel. Some people didn't get their luggage until 2 am. The Paris tour the next day was fair. It was mostly by bus with a tour of the Notre Dame cathedral. We stopped for 15 minutes near the Eiffel Tower. Normally, you would leave the day after that. We extended our trip 2 days but not through Viking. I highly recommend that. Paris is a city that would take weeks to see. We were able to see more of Paris and do some shopping. We will return to Paris and now know what we would like to see. The computers were down at the hotel when we wanted to checkout. Since we paid for our extensions ourselves, that meant we gave them our credit card and had to let them apply charges later. They emailed the receipt. I didn't like that but there was nothing that could be done. One final thought about the cruise. The majority of the passengers are over 60 (as are we). Read Less
Sail Date October 2015
For a purported "river cruise" there was way to much riding on buses. Two days were spent getting to the boat and then going to our departure city, Paris. Plus during the cruise there were long bus rides to Heidelberg, ... Read More
For a purported "river cruise" there was way to much riding on buses. Two days were spent getting to the boat and then going to our departure city, Paris. Plus during the cruise there were long bus rides to Heidelberg, Rothenberg, and one other city whose name I forget. The boat itself was well laid out. Our cabin was more than adequate, with nice touches such as a heated floor in the bath/shower area. The crew also worked very hard to make everyone happy. Food quality was OK, but nothing special. Because we were in Germany there was a lot of emphasis on "heavy" foods, i. e. sausages. The local guides were of inconsistent quality. Two were outstanding, one was just awful, and the rest were average. Since we had heard the the guides were special on Viking cruises, this was a disappointment . If I were to do another Viking cruise I would focus carefully on how much bus riding was involved. Read Less
Sail Date September 2015
Great itinerary, food was best we have ever had on any cruise line. Cabin was adequate. Ship layout was easy to navigate. Tours were included. IOverall, great experience. The only thing that kept me from giving it a full 5 stars was the ... Read More
Great itinerary, food was best we have ever had on any cruise line. Cabin was adequate. Ship layout was easy to navigate. Tours were included. IOverall, great experience. The only thing that kept me from giving it a full 5 stars was the post cruise extension was extremely overpriced for what I could and should have booked myself. Double the price of what we could have booked at the same hotel for. Also, when we arrived in Prague the hotel was nice (Hilton) but they gave us a room as far away from the elevator as possible. The same thing when we arrived in Paris. Even though these are bought by block I feel we paid premium for such a far location away from the elevator. Read Less
Sail Date September 2015
My husband and I had been on previous cruises with Viking and had wonderful experiences and fond memories, so we were confident that it would be enjoyable on this one. Our cabin and steward were excellent and the food served was delicious! ... Read More
My husband and I had been on previous cruises with Viking and had wonderful experiences and fond memories, so we were confident that it would be enjoyable on this one. Our cabin and steward were excellent and the food served was delicious! The excursions were impressive! I was awestruck when we visited the cemetery in Luxumberg and realized the many brave men who sacrificed their life during World War II. The many sights we visited in Germany were enjoyable even though we had visited a few of them on a prior Viking River Cruise in Germany. Viking had all the fine details planned for everyone's enjoyment during our voyage. Everything went like clockwork thanks to the expertise of the Viking crew! They recommended restaurants to visit on our free time and the hotel stays were excellent! Any question we had they were available to answer it. They were very people oriented! We also looked forward to ending up in Paris for a few days for additional sightseeing. Unfortunately, my younger sister died unexpectedly when we arrived in Paris, and necessitated our return home. Viking personnel were so very, very helpful and kind to me and were fantastic arranging my early return home! I will be forever greatful for all their help and concern for me in my time of grief and sorrow. They worked with my husband to arrange everything for our flight home which was a Godsend. They took such good care of us!! I highly recommend them to take the best of care of their passengers. I would give them an A+ for the whole experience. Even though our cruise ended on an extremely sad note, I have fond memories of the trip, all thanks to Viking! They are truly the very best!!! Read Less
Sail Date August 2015
After 37 ocean cruises, this was our first river cruise. I worried I would not be able to enjoy a vessel without all the amusements of the larger cruise ships, but that worry never entered my thoughts once onboard. This trip "City ... Read More
After 37 ocean cruises, this was our first river cruise. I worried I would not be able to enjoy a vessel without all the amusements of the larger cruise ships, but that worry never entered my thoughts once onboard. This trip "City of Lights" started with 2 days in Prague, 7 days on the Viking Odin and ended with 2 days in Paris. We extended Prague by one extra day and we were very glad to be rested when the tours began. We added three more days to Paris which sounded like a lot when we booked, but regrettably we could have used more time. Five days for the first Paris visit is just not enough. The towns we visited throughout Germany were well chosen and full of history. We saw and experienced the real Germany and I for one cannot wait to explore more of this beautiful country. The staff of the Viking Odin was so delightful. The captain, the Hotel Manager, the Program Director and even the Chef made every effort to make you feel like part of their family and not just a paying guest on their vessel. The food was excellent and each meal was accompanied by the wine of the region we were visiting. Many choices and I cannot imagine anyone ever leaving the table hungry or unsatisfied. All tours were well thought out and very well organized. Buses are very clean all drivers were very personable. This trip was more than I hoped for and we can't wait for another experience with Viking. Read Less
Sail Date August 2015
My first cruise ever. We were treated wonderful for the most part on the Oden. The food was great! The cabin was more than adiquite and the boat was wonderful. Going down the rivers were great. We did encounter a problem in the ... Read More
My first cruise ever. We were treated wonderful for the most part on the Oden. The food was great! The cabin was more than adiquite and the boat was wonderful. Going down the rivers were great. We did encounter a problem in the service the last evening we were there by the servers. They were usually servicing a group of ladies at thier table and another couple came and sat there, we joined them. We were one of the first in the dining room and the last served, feeling somewhat snubbed . The main problem was the shore excursions with many groups of people and lots of tours around us. I like going to a place, taking time to learn and absorb. The hotels were fine, although far away from elevators and such. I think it is just what my needs are. I am an artist and would have liked to just sit and sketch more and take time to learn more about the people and the envirament. We did have some time at one of the German towns. I did a little sketching while waiting for the bus. My husband did not like being withen crowds of people all the time. Read Less
Sail Date August 2015
On the previous week's sailing, the Viking Odin was stranded for several days in a small port near Frankfurt because of engine and electrical mechanical problems. for our trip, the following week, Viking decided to allow the trip to ... Read More
On the previous week's sailing, the Viking Odin was stranded for several days in a small port near Frankfurt because of engine and electrical mechanical problems. for our trip, the following week, Viking decided to allow the trip to continue by staying at the boat still stuck near Frankfurt and bussing us to all the cities in Germany, such as Bamberg, Nuremburg, Rothenburg, Wurzburg, Heidelberg, Trier, etc. We would spend hours and hours on buses each day, with very little time for actual sightseeing at each destination. This was not a river cruise; it was an autobahn trip by bus. By the third day of the trip, the 180+ passengers were ready to mutiny. On day 4, the captain abandoned the boat. Yes, he got off the boat carrying his suitcase. Because of electrical problems, we had no water in our cabin for several days, and no A/C. Dinners were always late becuse of complications in the galley. I thank the city of Bernkastel Germany for providing free outdoor showers to campers and Odin passengers. Viking offered no compensation, except for one-night-only open bar in the lounge only after 9 pm. Very poor customer service, with no regard for passenger comfort. While the Hilton in Prague is very good, with a great breakfast bufffet and pleasant service, the Meridian in Paris is the opposite. The Meridien caters exclusively to large tour groups and conventions; the Convention Center is directly across the street. The room for the breakfast buffet is much too small to handle the hunndreds of tourists who all leave at the same time in the mornings. The buffet is slim pickings; the trays are mostly empty. Front desk staff, housekeeping, dining room attendants are rude or indifferent. There are no coffee or tea facilities in the room. There are vending machines on each floor near the elevators that charge 2.5 euros. The machines on the 2nd floor, where our room was, and 3rd floor were broken. No ice either. The machine on the 7th floor worked. The Odin sun deck was closed off almost the entire time. Not sure why, beacuse we didn't go anywhere. The boat was clean, and the staff reasonably pleasant considering the circumstances. The German chef certainly tried his best in the galley with limited electrical power. The cheese soup with grapes and walnuts was outstanding. Our cabin had only a total of two drawers for my wife and me. The nightstands could have used some drawers or shelves. The 4-inch wide shelving unit in the closet is totally useless. What can you put in a 4-inch wide shelf? There were no drawers under the vanity. The tv did not work, not that we had any time because we went straight to the dining room after spending 9-10 hours every day on those buses. Viking could have and should have done much better. Read Less
Sail Date July 2015
Our very expensive Cities of Light Cruise proved to a huge disappointment. The service crew and tour guides were stellar - God bless them every one. But the boat crew and management not-so-much. There were a number of problems that ... Read More
Our very expensive Cities of Light Cruise proved to a huge disappointment. The service crew and tour guides were stellar - God bless them every one. But the boat crew and management not-so-much. There were a number of problems that weren't properly addressed - some that began on Day One and continued until we disembarked. • Mooring locations o On our final night, we docked in a dismal industrial basin with a view of rusting railroad cars, cranes, shipping containers and a grain elevator. Not what I expected nor what I feel that I paid for. o On at least two occasions, our ship was rafted with another Viking ship. Our expensive balcony was just inches away from a cabin on the neighboring ship. There was no view possible, and for privacy we had to draw closed the heavy drapes making our cabin as dark as a cave. Once this was remedied within a few hours (a few too many), but on another night we had no view and no daylight from before sunset to after sunrise. The blocker was another Viking ship, so I feel strongly that Viking should have planned to avoid this. o The boat rarely stayed in any location long enough for evening strolls through the towns. Often we were too far away from the towns anyway! • HVAC o The thermostat in our cabin was programmed such that we simply could not get adequate cooling. When we reported this on the first day, we were told “we’re working on it.” But from start to end it was never repaired. • No internet access o Access wasn't just spotty -= it hardly existed at all. Nowhere on the ship was the wireless signal any better than 50% and most often it was a single bar that incessantly failed. o I purchased my own router in Nuremburg and installed it in our cabin. This gave me a good feed into the wired network on the ship but the ship’s satellite link never worked at all well. It appeared that antennae at the rear of the ship could have been raised for a better signal, but to the best of my knowledge they never were. o Another passenger bought his own router but his wired feed to his room failed altogether after two or three days. • Buses, buses, buses o We spent far too much time riding in tour buses. Not just at the start and end of the cruise, which was expected, but there was constant bussing from poorly-situated moorings. The hope of taking an evening stroll through some quaint ‘old town’ was seldom realized. • Water problem o Late one afternoon, I stood covered with soap in the shower for just under 10 minutes until the water started running again. One expects that some interruptions might occur when switching between on-board and shore-delivered services, but one also expects to be forewarned. • Food o The food was good, but the ship’s “banquet style” service model let us down. Hot food was often tepid on arrival, and beef dishes were over-cooked. • Sun Deck o The sun deck was closed for about ¾’s of the trip with no explanation until we asked. Stairways were blocked with a chain labeled “closed temporarily” but really it was more like “open” was the temporary condition. • Different walks for different folks o On two of the walking tours, “leisurely” walkers (elderly and handicapped) were mixed in with the fitter folk. This didn’t work well for anybody: the infirm felt rushed while the others were frustrated by the snail’s pace of travel. On balance, I do not feel that I got fair value. There were so many easily-avoidable issues that it is difficult to imagine that Viking will be interested in improving anytime soon. I conducted an un-scientific survey of fellow passengers. Many shared my concerns but few were ready to publicly admit that they’d spent so much money for so little value. Their skewed public ratings may beguile prospective travelers so don 't get taken in. On a final note: I sent this complaints to Viking immediately upon our return to the States. I was assured that someone would contact me to discuss my concerns, but of course they never have done. So much for Viking's customer service... and that's why my renting fell from "poor" to terrible. Regrettably, I must recommend you avoid taking a river cruise with Viking. Read Less
Sail Date July 2015
I know most people have had excellent experiences with Viking, but unfortunately I cannot claim to be one of them. Our tour started in Prague in the midst of one of the worst heat waves that has hit Europe in the last hundred years. The ... Read More
I know most people have had excellent experiences with Viking, but unfortunately I cannot claim to be one of them. Our tour started in Prague in the midst of one of the worst heat waves that has hit Europe in the last hundred years. The Hilton was a nice enough hotel and the rooms were good. The Viking representatives were very nice and since we had arrived several hours early they were able to get us into a room before the normal check in time which we greatly appreciated. We settled into our rooms, took a shower and then ventured out into the city. We found a wonderful little craft fair and wandered around town. Hints: 1 - Money Changers at the airport or train station (TravelEX) have poor rates and high fees. There are a number of places in old town that had better rates and no fees. The best no fee place to change money that I found was outside the main train station. Go out the main doors, turn to your right, walk down the path and when you come to the road there is a small shop across the street on the corner. The guy was very honest and even advised me to "wait until tomorrow" if I could because the rate was going to be even better due to what was happening with Greece. Getting Euros here may have been a good idea as the only places you could change money for the rest of the tour was in banks (until you get to Paris). The ATM machines were always available but many of those in Germany did not have an English Language menu. Also some of them required you put your card in upside down. 2 - Taxis - there were four of us so a larger taxi was needed. The taxi stand inside the airport told us it would cost 700 crowns but we were able to get the driver to agree to 600. 3 - if you go out of the Lower level lobby there is a small shopping center down the steps, right across the street that has a grocery store and coffee shop. 4 - If you continue straight through that shopping center then there will be a metro station and a bus stop. You will need coins to buy a ticket for the metro or bus (inside the metro station) but there is a small smoke shop to the left of the metro station that sells tickets. Make sure you only stamp your ticket one time or if the ticket police check you they will think you were trying to get a better time stamp to cheat the system. Yes there are ticket police and they do check tourists and will confiscate your passport until you pay a hefty fine. We were checked and the fellow in front of us ended up in trouble because he didn't have a valid ticket and they were demanding he surrender his passport as we were leaving. Day 2 - Buffet breakfast was very good in the hotel. Eggs cooked to order and a very nice selection of other cooked items. Coffee was ok but the Starbucks down the road was much better. (Lower lobby, through shopping center, turn right about 1/2 mile down on left side) The tour - It was very hot and when we got off the bus at the castle the tour guide told everyone to buy water at the stand. Viking for some strange reason does not provide water on any tours that originate from any of the hotels but they do for all the tours off of the ship. It took a good 20 minutes before everyone was able to get water. The tour was of only what the non-paying tourists could see. If you wanted to see more of the castle you would have to but a ticket and drop out of the tour or come back later in the day to do the full castle tour. They gave us a break to wander around the court yard for about 15 minutes. Unfortunately we wasted so much time getting water earlier that we did not get to tour the gardens on the way back to the bus. The rest of the tour, the bridge and the clock tower were fine but very hot. We were given the option of staying in old town or riding back to the hotel. We decide to explore a little more. Day 3 - the bus ride Our Cruise Director Suzy was very organized and worked hard to make sure everything went as it should. Unfortunately, we had a couple who were 15 minutes late to the bus so we started out far behind everyone else. Hint - when you get to the rest stop go to the McDonald's they have 5 stalls where as the other shopping area only had 2 which meant long slow lines for the ladies. Nuremberg - we got there about a half hour behind the other buses. Had the famous sausage sandwich. Walked around the shops. Of course there were a couple of other people who were late for the bus this time around. We did have an excellent local guide. We saw the parade grounds. Drove around the Palace of Justice on the bus. Finally off to the ship ; we arrived about an hour later than originally planned. That gave us less than a half hour to get to our cabin, unpack and head to the Captain's reception. No time for a shower. There was plenty of champagne at the reception as much as you wanted. However, I don't drink champagne and was given a single glass of draft beer. When I asked for a second glass I was told I could charge it to my cabin or purchase their drink package. Seemed kind of cheesy to me just didn't make sense. Our cabin steward was not there to greet us when we arrived, nor were our bags placed on the bed to unpack. We were on the top deck of cabins. It was definitely warm in the room. Turned the AC down as low as it would go. Day 4 - hot as the dickens again. Our cabin would not cool below 78 degrees! We had a very personable local guide in Bamberg who had actually lived in the former synagog with several room mates for a bit. She was able to really give that personal touch to the tour and everyone seemed to enjoy her stories and tales. At the end of the tour we were talking and she confided in us that this was only her third tour! She handled it like a pro. It was Sunday so we were not able to go into the church due to the services. The staff in the lounge is getting to know us and we are having fun with them. Some of the dining hall waiters are also very nice. Though, it appears ordering a dark beer with dinner is the exception. I was finished with the main course by the time the beer arrived. Perhaps it was because I asked for a dark beer and they had to get it from the lounge (that's the only reason I can think of since the fellow at the table next to us came in after us and had a couple of light beers). The dining hall was so hot that sweat was rolling down our table mates face. Halfway through dinner they said they couldn't take the heat any longer and left without finishing their meal. Also, there was a very strong unpleasant petroleum smell in the dining hall. This was also true for the next night's dinner. Day 5 - Wurzburg woke up to a most beautiful sight this morning. The fortress on the hill was absolutely stunning. Later in the day we walked up to it and were able to wander around but the museum there was closed. We did the walking tour into town. Saw the Bishops' Residenz. It was certainly built to impress. This was one of the best stops on the entire cruise. Our friend was celebrating her birthday and the waiter allowed us to go into the kitchen. It was surprising how well designed (and compact) it was when you take into account how many people they had to server at each meal. It was also the chef's birthday so it was even more special being able to get a picture of both of the celebrants together. After dessert they bought out a special passion fruit cake for our friend. It was a nice touch. I had to run back to my cabin just before dinner and finally met the cabin steward. Day 6 Heidelburg - Katia was our guide today and she was great! To begin with, she explained to everyone that there was an arm rest on the sides of the seats and that the seats could be reclined if so desired. We were riding the same bus all this time and no one else bothered to explain how the bus work. The cabin was very hot yet again and the wifi which had been spotty was totally out this afternoon. There is no place to go to cool off since all of the common areas are also hot. You have to keep the shades closed to keep the sun out so the dining hall had no views during dinner so far. The upper deck has been closed this whole time because of the low bridges on the Mainz River. At least someone finally explained to everyone why the upper deck was being kept closed. We wanted to sit outside in the shaded portion of the area outside the lounge, but all the tables in the shade had reserved on them. I asked if I could "reserve a table in the shade" and was told no. The explanation for the reserved signs was that there was a group of 30 people and hence they were able to have the tables reserved due to their groups size. Day 7 - Slept until 8 what a treat! There was a storm last night and the heat wave has broke. A lock also broke so we had to take buses into Mainz. The church and Gutenburg Museum were nice. Try the small stand selling ice cream. The ice cream here was very good, Rudesheim is definitely a tourist town with lots of little shops to walk through. We took the cable car to the top of the mountain. It was a relatively long ride and we enjoyed the views and the pleasant breeze. Definitely worth taking. The status at the top was also impressive though not a lot to do there. There was a little stand selling wine that a lot of people seemed to be enjoying. We had dinner on the boat and then went and walked away from town. At the end of the trailer park there were the remains of a bridge that had been boomed during the war that we found interesting. Day 8 - on the Rhine and the top deck is finally open! The weather turned from unbearable heat to the 60's and it was very cool up on the deck. I took the opportunity to see the pilot house. The captain explained all of the workings and even dropped the pilot house a few inches so we could see how that works. There were many castles to see. One of our fellow passengers had a map of the Rhine from a Steve Rick's tour book that was helpful. It'd have been nice if Viking had a map or even a listing of the Castles in the order we saw them so we could have taken notes. We did take a photo of the map so we'll be able to identify the castles after the trip. Cochem was a nice tour. Found the shop selling mustard that is made there and picked some up for a friend. The castle has many interesting features and a lot of original furnishings. Some people were making a big deal of he Captain's farewell dinner. I didn't think it was anything special. For the most part the menu selections that night were fixed with only one or two options. The food and presentation were not quite the cruise ship quality that many have experienced but it was none the less very good. Day 9 BernKastle a nice town and we were out early so we saw the town waking up. The people were very friendly. We decided to hike up to the castle ruins at the top of the mountain. They are in the process of restoring it so we were not allowed inside. However most of the exterior was accessible. We felt it was worth the effort to see it. However, it also took away from the time for exploring the rest of the town. Trier was quite the city to visit. We had another excellent guide. The ruins,castle and churches were again impressive. By the way the Quiet Boxes that were used on all of the tours were the best audio boxes that I have ever used. They were top notch. day 10 Luxembourg - our driver seemed to be a little confused over where the American Cemetery was and took a wrong exit. Late again to the party. Needless to say, it was a very somber visit for all of us. day 11 - I arranged a meeting with a representative from the Paris Greeters organization and he gave us a tour of Montmarte. This was without a doubt the most enjoyable day of our entire trip! We passed on the tour with our group, but had made arrangements to do it with another group the following day. However, after speaking with several couples who had taken the tour they convinced us it was not worth the time. We cancelled with the other group. day 12 - the end of the viking tour. We extended our stay on our own since I wanted to be in Paris for Bastille Day (July 14th). I had made reservations 90 days ahead of time for the Jules Verne Restaurant on the second story of the Eiffel Tower. Seating requests and arrangements are made based on the order the reservations are made. Hence I made sure to be among the first to get my reservation in. I had reservations for 7 PM. The dinner was definitely a fine dining experience. We were there at the table until almost 11PM. The waiter told us we'd have free range of the tower and could go anywhere as guests of the Jules Verne Restaurant which made us feel very special indeed but in the end that was a total lie. You have to have a ticket to get to the top. And the lines were very long even at that late hour it was a minimum of 45 minutes wait for the lift. In the end we just gave up and left. day 13 - our friends decided they wanted a nice leisurely day so we did a boat ride of the canals. It was a very laid back day. We bought some crepes from the fellow down the street from the Meridien hotel. Picked up some wine & beer from the shopping center (bottom floor towards the very back) across the street and had a "picnic" in the hotel lobby. The crepes were outstanding and I highly recommend trying them. day 14 - Bastille day We foolishly thought that we would be able to get close enough to see the parade. That was virtually an impossible task. However, we did get some excellent shots of the air force flyovers on the Champs Elysee. It was a huge party and was well worth the extra days to be part of it. After the fly over we worked our way to the Louvre. It turns out it is closed on Tuesdays, but the exterior is simply amazing. That evening we went back to see the fireworks being shot off of the Eiffel Tower. The fire works didn't start until 11PM. What an amazing display the best I've ever seen. After the fireworks ended it was a quick rush to the Metro since it shuts down at midnight. HINT - the Paris Metro is very easy to navigate. The train direction is indicated by the last stop of that line so it is easy to figure out what direction you want to go in. Also the Meridien has a Metro entrance at the end of the block. It is the Yellow line which has the majority of the things you'll want to see in Paris on it. Note - the cabin (I had a french balcony) was very tight but efficiently designed so that you made the best use of space possible, The showers on the boat were some of the best on the trip. Read Less
Sail Date July 2015
My daughter & I just got back from the Cities of Light cruise. We added two nights in Prague & then cruised the Main, Rhine, & Moselle & eventually ended up in Paris. It was a wonderful trip & worth every penny. The ... Read More
My daughter & I just got back from the Cities of Light cruise. We added two nights in Prague & then cruised the Main, Rhine, & Moselle & eventually ended up in Paris. It was a wonderful trip & worth every penny. The ship is immaculate & all the staff people are exceptional -- friendly, helpful, & gracious. The food was outstanding. Viking organized everything, including luggage, transfers, guided tours, & several on-board activities. Diana, our program director, was 100% on top of everything. We will definitely consider Viking again. Read Less
Sail Date March 2015
This has been a dream of ours for years and before I booked I talked to a classmate who had been on several Viking Cruises. On her rave reviews we booked a "pre 50th wedding anniversary cruise" that started in Prague and ended in ... Read More
This has been a dream of ours for years and before I booked I talked to a classmate who had been on several Viking Cruises. On her rave reviews we booked a "pre 50th wedding anniversary cruise" that started in Prague and ended in Paris. Viking took great care of us! No worries, no hassle! They picked us up at the airport and from then on we were in their capable hands. The hotels were nice, close to town so we could walk and explore. The tours were fun and interesting, the guides were very knowledgeable . We never would have seen so much on our own. The ship was fantastic! We loved sitting on the deck watching the amazing landscape of castles and vineyards and especially enjoyed going through the river locks. The program director was energetic, friendly, and super organized. Each night there was an opportunity for live music and a fun activity; we really liked the glassblower! The food was fantastic and there was always a nice variety and excellent service. One night I asked the head chef about some mustard that we had tried on German night; he said it could be purchased in the grocery store at the town we were stopping at in a day or two. A few minutes later he came to our table with a jar of the yummy brown mustard! So nice! Another day he took some of us into town and we went to a sausage tasting narrated by our chef! At every turn and opportunity Viking staff met or exceeded our expectations. The intimacy of the ship meant you got to know one another quite well after a few days and we made some new friends!This trip of a lifetime was more than we ever hoped it would be! Read Less
Sail Date October 2014
Wow! We really loved our trip from the pre-trip in Prague; River Cruise from Bamberg, Germany to Trier; Luxumborg; and post-trip in Paris! Viking's attention to detail, and friendly, efficient staff, made us feel at ease in foreign ... Read More
Wow! We really loved our trip from the pre-trip in Prague; River Cruise from Bamberg, Germany to Trier; Luxumborg; and post-trip in Paris! Viking's attention to detail, and friendly, efficient staff, made us feel at ease in foreign countries. We never felt alone and knew that if we needed anything, Viking staff would be there to help us! From our Captain, Cruise Director, Chef, Concierge, waitresses and waiters, and cabin steward et al - Thank you for a wonderful cruise! Our Concierge on the Odin was amazing! She was able to link us up with another couple, who already had reservations for dinner and show at the Moulin Rouge in Paris. As a result, long after we left the ship, we were able to fulfill our plans to have dinner and show with our newly found friends! Accomodations for the entire trip was top of the line, and comfortable, allowing us to soak in all the sites and sounds of each location with ease! Lastly, the quality of guides and ability to use the "quiet box", made each tour a delight. We were able to hear all the comments and as a result, learned a great deal. Our champagn toast on top of the Eiffle Tower topped it off! Thanks Viking for making our 50th Anniversary all that we wanted it to be:)   Read Less
Sail Date October 2014
Viking Odin Ratings
Category Editor Member
Cabins 3.5 4.5
Dining 3.5 4.6
Entertainment 3.0 3.8
Public Rooms 4.0 4.5
Fitness Recreation 1.0 3.0
Family 1.0 3.0
Shore Excursion 4.0 4.5
Enrichment 3.5 4.2
Service 5.0 4.8
Value For Money 4.0 4.3
Rates 4.0 3.6

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