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6 Prague Avalon Waterways Avalon Panorama Cruise Reviews

First the Danube River Cruise with Avalon Exceeded our expectations. The crew and accommodations were first class and professional making us feel at home and welcome. The shore excursion's were not only educational but just the ... Read More
First the Danube River Cruise with Avalon Exceeded our expectations. The crew and accommodations were first class and professional making us feel at home and welcome. The shore excursion's were not only educational but just the right length so that you have plenty of free time to just explore. The guides all being local offered particular insights to the local history and culture. The dining options were numerous to accommodate everyone's particular likes and offered some unusual local choices that make experimenting someth9ing you just should do. A special thanks to the crew and management of Avalon as some adjustments had to n=be made due to the level of the Danube. They all handled and managed the unfortunate situation with great caring for their guests. We just went with the flow and really didn't miss a thing otherwise. Would definitely use Avalon again and have referred numerous friends to Avalon from our experience. Special thanks to Kaye Huyskens our cruise director. She anaged a difficult situation with the cange in plans the highest degree of professionalism Read Less
Sail Date September 2018
While most people were notified before they left home, we were not, that our cruise would not be sailing as planned. I had no idea the river levels were too low in places until I arrived in Prague for the land portion of the cruise. The ... Read More
While most people were notified before they left home, we were not, that our cruise would not be sailing as planned. I had no idea the river levels were too low in places until I arrived in Prague for the land portion of the cruise. The theme of this so called river cruise was how many hours can we put you on a bus instead of enjoying your relaxing river cruise? This cruise has been a joke from day 1 and when they finally announced mid-cruise that not only were we going to miss the first 2 days of our cruise, but also the last 2 days, most of the people onboard pitched a fit. The cruise director who is an independent contractor, said hey, don't blame me, call Avalon. She wanted everyone to smile and just take it apparently. So what that we spent a fortune to celebrate our 30th wedding anniversary. I get it, they don't control the weather HOWEVER, if you can't deliver what you promised to people you should, at a minimum, give them a big discount. And how about throwing in some free drinks or shore excursions. Something to say we are sorry we cannot provide you with the experience you shelled out $10,000 for. I could have bused/trained myself around the area for far less money. What a rip off. I will never book a river cruise again. They don't even compare with ocean cruises. The service is lousy and the food is pretty pathetic. This was the biggest vacation disappointment ever. DON'T BOOK AVALON. They don't care what your experience is as long as they have already cashed the check. It's going to be hard for them to stay in business when it gets around that they don't take care of their customers and won't do the right thing by them. Read Less
Sail Date August 2018
I was with my siblings and mom, five of us total. We spent the three extra days in Prague and had a great time exploring. Each day we found new area and less touristy areas to explore. Our cruise director, Hendrick, was very ... Read More
I was with my siblings and mom, five of us total. We spent the three extra days in Prague and had a great time exploring. Each day we found new area and less touristy areas to explore. Our cruise director, Hendrick, was very informative. Due to last minute river rising, our cruise itinerary changed. We could not board in Nuremberg. However, Avalon was very accommodating in that we were comped "optional excursion" and our cruise was still a full 7 nights. As with any tour guide, it is hit or miss which one you get. Some were exception, but all were good. We loved the housekeepers and reception staff. The servers were also a joy. We had great conversation and learned much about the life of cruise staffer. The food was great and often we chose to eat on board instead of in town. We had plenty of wine with lunch and dinner. In fact, we had to cover our glass to refuse another pour. Prior to leaving, there was a change in our included airfare. One member in our party was unable to attend due to this change. The member that did not travel has a very bitter taste towards Avalon. However, as the main contact for our group, I have no complaints. Avalon only did what was written in the terms of our booking. And in the end, they even refunded money they did not have to. So for that, I applaud the customer service and management. I hope to travel again in two years and will most likely use Avalon again. Read Less
Sail Date September 2017
We liked the idea of visiting many cities over a short period of time with no hassles e.g booking in and out of hotels and transfers etc. We found the staff friendly, the food very good and the accommodation outstanding. The tours ... Read More
We liked the idea of visiting many cities over a short period of time with no hassles e.g booking in and out of hotels and transfers etc. We found the staff friendly, the food very good and the accommodation outstanding. The tours that were included with the cruise were well organised and very interesting. All the buses we went on were very modern. One of the buses even had 5G wifi available! The only negative we encountered was the wifi on the boat. It was fine to check emails, but not strong enough to send pictures etc. The food was of a good standard with just enough variety for boredom not to set in at dinnertime by the end of the cruise. Service was quick and efficient. Wine and beer were available with dinner only, it would be nice to see it served with lunch. The bathroom was excellent with a large shower and lots of space around the basin for toiletries etc. The bed was very comfortable and the room spacious. The large sliding doors which opened directly onto the railings, made sitting in the room very relaxing when travelling down the Danube. The hotel in Prague was very average. The rooms were extremely hot with no way to cool them down. The food and drinks at the hotel were easily double the price of the local restaurants we went to. We would definitely recommend the Prague to Budapest cruise on Avalon's Panorama Cruise ship. Read Less
Sail Date October 2016
Overall the river cruise was very good, it was just misleading in selling to us that all cabins are balcony, when in fact the level one was not. The several ports visited was more than what I expected. There was race discrimination ... Read More
Overall the river cruise was very good, it was just misleading in selling to us that all cabins are balcony, when in fact the level one was not. The several ports visited was more than what I expected. There was race discrimination on service especially the head of the dining or banquet including a female server. People were already seated and having their wine and were asked to leave and transfer to another table because this favored race came in. The hotel in Prague on their breakfast servers were also very rude. These people in hospitality industry should know how to treat with people of various colors of their skin!! The food was good and with just right serving amount, not too much and overwhelming. The cabin was clean all the time. The embarkation and disembarkation process were smooth. Being the first river cruise and comparing it to the regular cruises that we have experienced, it has its pluses and minuses. The broader tours are the big plus. Read Less
Sail Date October 2016
We have taken many ocean cruises, and felt it was time to try a river cruise since they have become so popular. While there are some similarities, this is a far different experience a large ocean liner. Some examples: Easy on/off the ship, ... Read More
We have taken many ocean cruises, and felt it was time to try a river cruise since they have become so popular. While there are some similarities, this is a far different experience a large ocean liner. Some examples: Easy on/off the ship, little in the way of activities, less walking on board, food gets repetitive after a few days, cruise directors that act like a human being rather than a stage performer, etc.Overall, this was a very enjoyable vacation and was well worth doing. Our cruise was 7 days packaged with 3 nights in Prague. We were booked into the Pargue Hilton, a very large but well run hotel that seems to cater to large groups and business travel. The staff was very friendly and helpful, and the food was excellent though expensive (breakfast was included). The hotel is not convenient to the historic area of town, about a 20 minute walk which was a problem for some in our group wiyh mobility issues. Otherwise, no complaints about the hotel. Avalaon ran a trip for a folkloric show with dinner that I felt was tourist tacky and overpriced, bit many people love that stuff. Our cruise was supposed to start in Nuremburg but high river levels caused a change to Passau. This eliminated 2 days of actual cruising where we sat in Passau. This is the hidden problem with river cruises, that high or low river levels disrupt the planned itinerary. The ship itself is immaculate and attractively designed in a minumalist modern style. (Nothing like the ornate lobby of a Tauck ship that we docked next to one day). Our mid-priced cabin was nicely designed with sliding doors that could be fully opened to create a balcony effect. The bathroom was really well designed with a large walk in shower and excellent toiletries provided. Our tour stops included Passau, Linz, Melk, Vienna and Budapest. All had many interesting sights and were well worth visiting. The free morning tours were mostly good but basically superficial. There were optional afternoon tours at additional cost that provided more depth of information, or you could wander around on your own, pr book a local tour at less cost. In Linz we took a tram car to a monastary at the top of a mountain which had a spectacular view stretching to the alps. At 6 euros each, it was the best bargain of the trip. Food was generally excellent, although dinner choices were a bit limited, and mysteriously offeredr pike several times during the week, Basically there were 2 nightly offerings and 4 anytime selections. Breakfast was a typical buffet, and lunch was either a set menu or buffet that was usually tied to local cuisine. Entertainment was a house pianist, a staff revue, a classical duo, and a British woman singer who was a veteran of West End, and who put on a very good show. Service was excellent all around from the cruise director (Isabel) to the housekeeping. While I still prefer ocean cruising, this was a very relaxing and worthwhile trip. Tip: Plugs are European type, so bring an adaptor or coverter. Read Less
Sail Date June 2016
Avalon Panorama Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 5.0 4.5
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 4.0 4.3
Enrichment 4.0 4.0
Service 4.0 4.6
Value For Money 4.0 4.1
Rates 3.0 4.1

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