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3 Helpful Votes
Sail Date: November 2018
We managed to have a nice time but upon further reflection, I’d have to say it didn’t meet our expectations and couldn’t compare to our experience with AMA and the Normandy trip. Some of that is driven by the totally different ... Read More
We managed to have a nice time but upon further reflection, I’d have to say it didn’t meet our expectations and couldn’t compare to our experience with AMA and the Normandy trip. Some of that is driven by the totally different venue....the makeup of the Seine vs the Douro but a lot of it was just a poorly orchestrated itinerary. As I’m sure you’re aware, unlike the Seine, the river boats can’t cruise the Douro at night which probably presents some logistical issues. That said, as a more upscale provider, I would have expected UniWorld to have figured out how to compensate and address this. The other issue is that while the Douro is lovely and the scenery beautiful, there isn’t tons to do. Unlike the Seine, there are few cute little villages (except Porto) to explore along its banks so understandably, every sight or at least most, we were bused to. However, they did these bus rides/tours in the morning which meant rising at 6/6:30 to dress and get breakfast so we could be on the bus usually by 8:30 (one morning may have been 9). Then they’d get us back on the bus and back on the boat midday for lunch and an afternoon of sailing. Nothing of real substance to do except drink (btw the wine is delicious!). I should note that one day was a full day trip to Salamanca so of course we had to be up and out early but the others were half day excursions. If memory serves me, 3 of those morning / half day excursions involved wine tastings! Really....at 10am!!!!! Had they flipped the schedule and allowed for more leisurely mornings to eat breakfast and watch the countryside go by, the whole experience would have been more enjoyable and relaxing. We finished the cruise depleted and exhausted! Two other points. Lisbon. They put us up at the Corinthia Hotel on the outskirts of the city. The hotel was fine but the location made it difficult to get out and easily enjoy the city. On the return we stayed in the heart of the city (unfortunately it was only for one night). How much more delightful our Lisbon experience would have been had we been there for 3 days at the front end! I’m not sure if other tour companies offer a more centrally located hotel. If this is typical then I would urge you to suggest that people make their own hotel arrangements in Lisbon so they can take advantage of the city. There are plenty of local guides and a hop on hop off bus to get an overview of the city and then people can get out on their own and explore. The Douro is very dependent on the weather. Our week was cloudy, cold and rainy. The week before was lovely. But since there is so little to do, it’s extra important to have good weather. I wouldn't book beyond mid October. The food was inconsistent so disappointing. The buffet food at lunch was not always hot. Ama had a few things you could order from the kitchen, such as pasta, that came out hot. Uniworld was only buffet and carving station. Seafood was usually over cooked. They didn’t have some Portuguese specialties like shrimp in garlic or large prawns. Or even lobster. I expected this on a luxury line. It did seem like they were serving less expensive foods. The pork tenderloin the first night was excellent. The rest of the dinners were not memorable. Red Wines were excellent even though they were pretty inexpensive (we looked In stores). Our waiter, we had the same table all week, was outstanding. The Sandeman trip was a highlight - beautiful ride up. Would recommend the duo the last night in Porto be put on the first night in Porto - they we’re outstanding. Kirsten, the cruise director, was ok but a little misleading on what a disabled person could do. Also, the wine guy who explained the wine was worthless. It didn’t really tell us anything so I’d just eliminate that part. I would also recommend that Uniworld send more information in advance of the cruise. We skipped the dinner at the local winery, because we didn’t want the bus ride in the dark, or more cabbage soup. The dinner on the ship that night was mediocre. People said the winery dinner was not very good but the evening was fun. Coimbra was lovely, even though it poured. Read Less
2 Helpful Votes
Sail Date: October 2018
We have cruised with Uniworld two other times on the Danube mostly with some time on the Main River This cruise was quiet with only a limited number of excursions compared to the other cruises we took with Uniworld Embarkation and ... Read More
We have cruised with Uniworld two other times on the Danube mostly with some time on the Main River This cruise was quiet with only a limited number of excursions compared to the other cruises we took with Uniworld Embarkation and disembarks was smooth and very nice The layout of the boat was fine but the « fitness « room was so tiny and crowded that I was lucky no one ever wanted to use it when I was there. The lounge was very nice but we missed having a library or game room for the evening hours. To follow are my suggestions to make the experience better for future cruise guests I am a vegetarian and when we made our reservation we told everyone. When we embarked one of the chefs or sous chefs should have spent 5 Minutes with me to see my parameters for food choices, as was done on previous cruises. The breakfast and lunch buffets were spectacular l always found good food to eat with enough cheese and other options for protein intake. Dinner fell short on that issue. The « eat light » or vegetarian options were not what I would consider choices for myself. So the first two nights I asked for different vegetables so I had food that I enjoyed and met my needs. These requests eere met with a lack of understanding of what I needed to eat but we’re able to accommodate me. We finally found an incredible waiter,Armindo, who talked to me about what I liked to eat and always helped prepare good nutritious food for me. After meeting him we reserved a table to be in his area and all was good. This issue could have been avoided if the chef just spent 5 Minutes with me to understand what I could eat. Fine dining on River cruises is a very important part of the trip, so please for future passengers make a little effort for those people with special food requirements before the first dinner As for shore excursions, I know there is limited things to see and do as in the Douro valley it is all about Port and wine. Which was fine. The excursion to Salamanca was a waste of time for us. We spent as much time riding back and forth on the bus as we did there. The comfort break was helpful for using the bathrooms but we did not need coffee, tea, and pastries as we just finished breakfast two hours before this stop. If we had not wasted time being fed again we could have spent more time in the town. So for future guests think hard about this trip. It Takes a long getting there and you have limited time to explore the city although the cathedrals were lovely to see but travelers need to weigh travel time verses time in Salamanca The other tours were mostly excellent. The Douro museum and the vineyard visit with dinner were great as was the archeological hike and e bike to the ocean. Since the boat could not travel at night we did spend a lot of time “relaxing” while we cruised the Douro. So if you want a quiet relaxing cruise this is for you. The reception staff excellent especially Pelipe All staff excellent as was service on board. Read Less
3 Helpful Votes
Sail Date: August 2018
We chose this cruise based on recommendations of American Express platinum travel services and reviews. Prior to leaving we had reservations as we had read some not so great reviews on the ship and service .We contacted our Agent as ... Read More
We chose this cruise based on recommendations of American Express platinum travel services and reviews. Prior to leaving we had reservations as we had read some not so great reviews on the ship and service .We contacted our Agent as well as Uniworld and were assured that all our concerns had been addressed and that Uniworld had trained the Portuguese crew and that it was not their ship but leased it out Let’s start by being positive,the Portuguese staff were great and all spoke English and went out of their way to please you ,unfortunately as I’ve been in the hospitality industry for over 40 years doesn’t matter how great you are if there are not enough of you it’s impossible to give the level of service demanded on what is meant to be a 5 star crise The actual boat ,the cabins and itinerary were also very good but because ships are not allowed to travel at night it’s a lot of wasted time Now for the bad ,Uniworld staff on board pretended to be sympathetic to all your needs but always came back to you with the same line our head office says we can’t give you what was promised but will accommodate you to the best we can ie as our flight was outside there time allotment they would order us a taxi of which we would have to pay Secondly our power in our room blew up my wife’s hairdryer and my shaver blew We used the same transformer in Lisbon and it worked great ,was told it was our issue and said I could buy some stuff in the shop ,no way after making a stink they brought me some disposable razors and some shaving cream Next our neighbors cabin was leaking dark brown sewage out of her toilet which we could smell The food at best was average we were told we would be getting fresh local foods especially fish , haha we had fish 2 times and once it was about 1by 2 and we did get sardines at our last lunch Breakfast and lunch were good but dinners were to many courses (my opinion less choices and more quality ) would be best served .once again staff tried everything to accommodate us by making special treats to try and compensate We also go sick after the second day both vomiting and diarrhea and learn that many other passengers suffered same fate Lastly some of the excursions we had especially the last dinner outing to a winery was just terrible,the food inedible We met many other guests on board who had been other Uniworld crises from Amsterdam and other ports that were fantastic,I guess this one is there biggest money maker but if the want my business back they will need to really make me an offer I could not refuse Planing a trip to Vietnam and Cambodia and heard similar issues as they don’t own boat or have control of staff Might have to look into other lines Any suggestions would be greatly appreciated Read Less
5 Helpful Votes
Sail Date: August 2018
Just completed the Douro River Cruise. Would not recommend based on level of service, weak excursions and nightly double and triple parked boats at the respective docks. Fuel smell, noise and overall commotion was distracting from the ... Read More
Just completed the Douro River Cruise. Would not recommend based on level of service, weak excursions and nightly double and triple parked boats at the respective docks. Fuel smell, noise and overall commotion was distracting from the expected advertised trip. Over paid and will not recommend nor return based on a total lack of interest from Uniworld. We paid for balcony and were at times less than 2 feet from adjacent boats. Just very disappointing based on all the advertising. This will be last trip for us on Uniworld based on their lack of interest in the failures with regard to expectations. Never seen triple parking before. Had to walk through 2 other boats to get to ours when returning to the boat. Shore excursions were like a drill when they said we had 20 min to shop and use restrooms. Depending onlines you could be waiting in line for 15 min. Just not worth the price............... Read Less
3 Helpful Votes
Sail Date: July 2018
We chose the Uniworld tour on the Douro River in Portugal because we were looking for another adventure with Uniworld. Three years ago we did a river cruise with Uniworld in France and greatly enjoyed it. When we chose this adventure we ... Read More
We chose the Uniworld tour on the Douro River in Portugal because we were looking for another adventure with Uniworld. Three years ago we did a river cruise with Uniworld in France and greatly enjoyed it. When we chose this adventure we knew very little about Portugal. Our cruise started in Lisbon and this included not only a guided tour of Lisbon but also a day trip to Sintra and Queluz, two very different and interesting castles presenting a very interesting contrast. On our way by bus from Lisbon to Porto we stopped in Coimbra for a tour of the library. Once in Porto we were immediately welcomed aboard the ship and were presented a short introductory talk. When we reached our cabins our luggage was already there. The days were a very comfortable combination of time sailing through the lovely rural scenery and excursions to wineries and other points of interest. Our guides were always knowledgeable and friendly. The dining room was very attractive and always a large array of choices at the breakfast and lunch buffets. Dinner was a little more formal and the menu included an ample number of choices. Some local specialties. Uniworld really takes care of their passengers. Everything is included and it is all topnotch. Their staff members are friendly, and work at making sure their guests are happy. I highly reccomend traveling with Uniworld. Read Less
1 Helpful Vote
Sail Date: June 2018
Started Wed June 13 in Lisboa. Met at airport and transferred and given handout for restaurants etc around hotel. Site representative and most folks start the next day. We visited the zoo on Thurs. Briefing was Thurs night. Fri was city ... Read More
Started Wed June 13 in Lisboa. Met at airport and transferred and given handout for restaurants etc around hotel. Site representative and most folks start the next day. We visited the zoo on Thurs. Briefing was Thurs night. Fri was city tour in am and on own in PM (too few picked extra cost optional). Sat was on own or optional extra cost guided tour. Sun transforms to visit with stop at Coimbra Univ. Then finally on ship at Cais Gai. Trip ok. Problem for me is other than visits to Port vineyards and hearing about port wine, there didn't seem much of interest on the Douro. Maybe that is why the start in Lisboa and day trip to Salamanca. And after getting to Salamanca we were mostly by ourselves. Memorable events were the visit to the Archeolgical site at Coa (NOT for folks with mobility issues), going through the Carrapatelo dam (2nd upriver from Porto) the deepest in Europe and "Mr Bean" at the dinner at the Enoteca da Avessada. The most memorable was an accident. The ship was docked at Cais Gai the evening of June 23 before Sai Joao day. Great fire work display at midnight right in front of us from boats in midriver and the bridge. Unlike others I really like the diff Portuguese food. And one could always ask for e.g. the striploin steak and fries etc from the alt menu. Read Less
4 Helpful Votes
Sail Date: May 2018
I am a three-time Uniworld cruiser and have been on about a dozen river/ocean cruises and never have I had a more terrible experience than this one. On the first day, my cabin smelled like something had died in there. The crew confirmed ... Read More
I am a three-time Uniworld cruiser and have been on about a dozen river/ocean cruises and never have I had a more terrible experience than this one. On the first day, my cabin smelled like something had died in there. The crew confirmed this to be true. The terrible hotel director Andre (who seems to have a chip on his shoulder that he isn’t using his law degree) refused to acknowledge or confirm there were any issues on the ship. For the first night they had to put me up in a hotel the smell was so bad. My dad went in my place as he didn’t like the idea of me in a random hotel by myself. The next day the smell was gone because they masked it with a heavy floral perfume scent. No other cabins had this scent. The hotel director offered to put me in a crew cabin instead but the crew member pulled me into her cabin to show me her room smelled too. Although frustrated I didn’t want to spoil my trip so resolved to stay out of my room as much as possible. Unfortunately, there was an Australian couple who told me “they weren’t racist”, but they were inclined to think poorly of my family and friends because we were all Asian. The couple, explained that there were a lot of Chinese people in Sydney, where they were from, who were so rude so they expected us to be the same. Later on, while on tour, the husband got in my face and screamed at me to “go away” and then shoved me. I can only surmise what I did that enraged him but I was speaking to his wife and I think he somehow interpreted it as a threat. Uniworld’s response was ambivalence. So here I was, unable to go into my cabin because of the horrid smell and unable to leave because of fear that this violent racist man (who was located on the same floor as me) would do me further harm. Both during the trip and after, Uniworld corporate lied to our travel agent about what was happening on the ship (they said everything was fine and indicated concessions (a bottle of win, chocolate) were made that only materialized after we showed the email stating they had done so to the hotel director. Additionally when our travel agent told Uniworld to reach out to us directly by phone after the trip they told her they would not. Instead they sent us a form letter apologizing for the lack of A/C . (The A/C was never at issue) and a $250 future cruise credit and $400 check for the inconvenience. I have no desire to spend luxury dollars on a uninhabitable living space only to be shoved by violent racist guests. I understand Uniworld has no choice in their guests but that doesn’t mean I should have to put up with them either. For those who feel inclined, especially if you are a POC, avoid, avoid, avoid. This cruise line doesn’t deserve your business. Additional info: -I did explore Porto before the cruise. It’s a lovely city and deserves plenty of time. -embarkation and disembarkation went smoothly -dining: food was average but service was excellent. All the waiters attempt to outdo each other in service. -entertainment and activities: it’s a small ship and short cruise so there’s not much in the way of activities outside a general pianist/entertainer who plays retro hits after mealtimes. There’s a performance by a “tuna” (Portuguese a capella band) and a pair of singers one other night. -ports and shore excursions are subject to last minute changes but that is the nature of cruising so as long as you aren’t 100% set on the itinerary posted you will enjoy yourself. Our cruise director was thoughtful, well-spoken and kind. The excursions are a nice mix of free time and information making for an overall relaxing experience. -I did not travel with any children -given the other issues mentioned in the bulk of the review, I would not go again. Read Less
6 Helpful Votes
Sail Date: March 2018
This was my fifth European river cruise (first on Uniworld, the others on Avalon). Uniworld is marketed as a Six Star Luxury river cruise line. We decided to give them a try. Portugal was a destination on our list so we booked the only ... Read More
This was my fifth European river cruise (first on Uniworld, the others on Avalon). Uniworld is marketed as a Six Star Luxury river cruise line. We decided to give them a try. Portugal was a destination on our list so we booked the only Uniworld itinerary offered, roundtrip Porto on the Queen Isabel. Our first surprise (of many to come) was the arrival of our cruise documents. This consisted of a piece of paper with the name of the ship, name of the itinerary, sailing date, and two luggage tags. No detailed itinerary or instruction. We were told we had to go on their website, download (which required cut and paste) and print. Three days before sailing my wife received an email from Uniworld that advised us the ship would not be departing from Porto because of high water on the river. Instructions were sparse – go to the Porto port the day of sailing, look for the Uniworld representative, and she would direct us to a bus for us to be driven to the next port to board the Queen Isabel. There was no mention of the location of where the rep would be or the time to meet her. Instructions in the email also recommended we call the boat the day of sailing if we needed assistance. Wanting more details, my wife called the Uniworld sales office in LA the day before sailing, and was given the same information. No additional details were provided. The morning of sailing, my wife called the sales office again, only to be told the boat was departing from Porto, and to go to the pier to board the ship. Wrong information. Each time my wife called, she was placed on hold, so the agent could talk to a supervisor to try and find out more information. The only information given was for us to go to the port and a Uniworld representative would be there all day to meet us. There was no one there when we got to the port and after three phone calls to the boat, we were told the rep was on another boat, at the end of the port, the third one out .We had to walk through these two to get to her. All the while dragging luggage from one end of the port to the other. The next surprise was the ship. The toilets weren’t working right, and hot water was intermittent. Movies were not available. When they got the toilets working that same day, we had to endure a high pressure flush that I’m sure woke up the surrounding rooms (because I certainly heard them) as it ended with a boom! This was never fixed. Due to high waters, the ship only moved across the river to a refueling point the first five days. In the meanwhile, we were bussed daily to different destinations (Porto twice). We finally sailed to Porto on day 6 and the plan was more excursions to Porto for the remaining two days. The food on this ship was not up to advertised luxury cruise standards. The crew was very professional. It appeared the operational decisions on our daily routines were made late the night before. The actions by Uniworld on this cruise were not worthy of a “Six Star” luxury cruise line. I would think twice before going on this Uniworld cruise. Read Less
2 Helpful Votes
Sail Date: November 2017
This was the second to last cruise of the year. Things ran smoothly, and the crew were a well-oiled machine. They were faultless, professionalism and enthusiasm were apparent. We felt cared for. Food was to a very high standard. Not ... Read More
This was the second to last cruise of the year. Things ran smoothly, and the crew were a well-oiled machine. They were faultless, professionalism and enthusiasm were apparent. We felt cared for. Food was to a very high standard. Not classic but excellent which is what you want on an unpretentious cruise like this. Evenings were smart but laid back and most of all fun. I expected to find the staff looking forward to their break and being a little bored with the guests, but that was not the case. Ana in the dining area is exceptional, Ricardo as cruise director knows his stuff and the Captain very professional and caring. I had one issue. The crane above our cabin was used at 2am to shift the gangplank. Only one night and once explained we got on with it. I would say a cruise on the Duoro is perfect early autumn like this. Temperatures were cool but good enough for anyone from the UK. 20c being the average. The trips off the ship were excellent. I particularly liked the visit to Sandeman and Mr Bean (Go, you will understand). The river is just stunning at this time of year. The colours were amazing. It must be one of the most picturesque of all river cruises as you are always in touch with the riverbank and wildlife. Thanks, Uniworld, I loved it..... Keep up the good work! Read Less
3 Helpful Votes
Sail Date: November 2017
From start to finish this cruise was amazing, how anyone can complain is beyond me. The staff is all areas were very friendly and helpful especially the bar staff Jose and Riocardo who remembered each night what we drank. The tour guides ... Read More
From start to finish this cruise was amazing, how anyone can complain is beyond me. The staff is all areas were very friendly and helpful especially the bar staff Jose and Riocardo who remembered each night what we drank. The tour guides spoke very good English and were very knowledgeable. All the tours were fabulous and well worth it. The choice of food at the buffet breakfast and lunch was the best I've ever had and each lunch time there was a different selection of hot meats including a salt baked salmon. The evening meal was silver service the food was simply amazing, four courses every night apart from the Welcome and Gala nights which had 6, and a different white and red wine every night depending on the area of the Douro we were in. The evening entertainment was great fun. The cabins were exceptionally clean and very luxurious, the maid cleaning every day. I simply can not fault this cruise it has to be one of the best holidays ever, we met some lovely people and had such fun. You are never going to please everyone but take my word for it it was worth every penny. Read Less
Sail Date: October 2017
We have travelled with Uniworld on other cruises and had found them very good. The Douro Valley was on our 'must do' list. Both the cruise and the ship exceeded expectations. Although the usual things ( mentioned below) met ... Read More
We have travelled with Uniworld on other cruises and had found them very good. The Douro Valley was on our 'must do' list. Both the cruise and the ship exceeded expectations. Although the usual things ( mentioned below) met expectations it was the attitude of the staff on board and on arranged tours that made the trip very special. The staff were more than just friendly and helpful - they were an integral part of the experience. Their humour alone was worth the trip. Shore excursions were effortless and enjoyable, the scenery along the way was magnificant. Were held a professional conference on board for 80 delegates and although the ship was not designed for conferencing the ships crew did everything necessary to facilitate the smooth running of our conference including the rearranging of furniture and the set up of conference facilities daily, rescheduling tours, meals and events to accommodate conference sessions. Read Less
9 Helpful Votes
Sail Date: July 2017
My brother has done several river cruises with UNIWORLD and has always spoke highly of those experiences. We decided to join him and his wife on the Douro River cruise on board Queen Isabel. I expected a five star trip but this was not the ... Read More
My brother has done several river cruises with UNIWORLD and has always spoke highly of those experiences. We decided to join him and his wife on the Douro River cruise on board Queen Isabel. I expected a five star trip but this was not the case. The actual cruising time is only four nights. I don't think we needed two nights in Porto before sailing. We certainly did not need two nights at a place that is nothing more than a fly spot on the map whilst waiting to be transferred to Madrid. Yes there was a tour to Castillo De Rodriguez but that only took care of three hours or so of that stopover. To be fair, I enjoyed the shore excursions put on by Uniworld and have no real complaints about them. However this does not apply to the food and drink on board. It really annoyed me that most of the decision on what to eat was restricted to main course only. This occurred on three occasions of the five nights aboard. The menu for the rest of the courses had been decided by the Chef. The food was not of five star quality- I had better on a recent cruise on board Celebrity Solstice. The wines were a big disappointment as like the food, all came from Portugal. The wines on offer were very high in acid. There was no Champagne and no other alternatives for the wines. Some of the wines we purchased ashore were of a far better quality than those aboard. The service was mixed. The waiters tried very hard but due to the lack of numbers of them, were often forgetful when servicing the needs of the diners. In particular, the situation on the sun deck. One (very new to cruising) waiter tried to meet the demands of at least 40 people. Just couldn't cope and rightfully so.There was also a language problem in that few of the waiters were fluent in English. Please know that this is not a five star cruise despite the very expensive price tag and the experience in my view, is a smear on UNIWORLD'S reputation. I understand that UNIWORLD charters the Queen Isabel and has little intervention over the use of Portuguese staff, food and beverages. Maybe UNIWORLD needs to rethink its presence on the Douro River. Scenic does the same trip and it is booked out. Maybe that is because Scenic has its own boat and does not have to compromise its level of service or its reputation. It would take quite an incentive for me to chose to cruise with UNIWORLD again. Read Less
Sail Date: July 2017
I chose this cruise because I've always wanted to explore Portugal. Uniworld offered waived single supplements & I and several of my friends decided on this trip. From the moment we arrived in Lisbon to the day we reluctantly ... Read More
I chose this cruise because I've always wanted to explore Portugal. Uniworld offered waived single supplements & I and several of my friends decided on this trip. From the moment we arrived in Lisbon to the day we reluctantly left the cruise ship we were pampered with excellent service, delicious food, entertained with wonderful local talent and guided by amazing tour guides. I thoroughly enjoyed the language lessons, the castles, churches, shopping, & Quintas. Our waiters were so much fun. My cleaning lady left my room spotless. The cruise director was very knowledgeable & very well organized. 4 of my friends had met last year on The Uniworld Paris to Normandy trip. This year we added 2 additional friends who now love Uniworld as much as our original group. We've already booked a June 17, 2018 river cruise to Bordeaux with a Uniworld. Waived single supplements make it possible for us to thoroughly enjoy the Uniworld experience Read Less
7 Helpful Votes
Sail Date: May 2017
Uniworld was recommended by our travel professional and from online reviews, we could only surmise that Uniworld knows how to do a river cruise. And guess what? The recommendations were spot on! The Queen Isabella is a fine ship and the ... Read More
Uniworld was recommended by our travel professional and from online reviews, we could only surmise that Uniworld knows how to do a river cruise. And guess what? The recommendations were spot on! The Queen Isabella is a fine ship and the crew is just spectacular. Our cruise director, Tomas, is top notch and the entire crew matches him in professionalism, dedication, focus, and motivation. The ship itself is a fine vessel, although not quite as good as those we have sailed with with Avalon Waterways on three previous river cruises. Our cabin was a bit cramped compared to similar Avalon cruises but that could simply be a function of the Douro River. Also, we would have really enjoyed a second lounge onboard, similar to those present on Avalon ships. The food service on the ship was spectacular. In every way. Excellent choices of entries, sides, and desserts and every type of beverage possible. We even had a waiter who made a special cappuccino for us after every meal. Cabin service and laundry service were superb. Evening entertainment was consistently fun and of top quality. Our tours were also top notch. Fine choices and well informed and accessible ad understandable gives who provide solid and interesting information at every port. Surprisingly, Uniword did allow a smoking area on the upper deck of the ship. For nonsmokers like me, this was annoying. Smokers should not be allowed to smoke anywhere onboard. Would we use Uniworld again? Absolutely! Cannot wait. Read Less
Sail Date: March 2017
We were surprising my wife's sister and her friend. We had planned the trip for six months ane were able to keep it a secret until we caught up with the at the hotel in Lisbon. We were surprised to find the Douro River so scenic. ... Read More
We were surprising my wife's sister and her friend. We had planned the trip for six months ane were able to keep it a secret until we caught up with the at the hotel in Lisbon. We were surprised to find the Douro River so scenic. The stops and excursions were all excellent, picturesque and informative. We had 10 days of cloudless skies and moderate temperatures. We particularly liked Salamanca, Spain. The food and service were excellent and all the staff members were very attentive and accommodating. We particularly appreciated the fact that excursions, gratuities and beverages were all included. It's very nice not to be nickel-and-dimed to death with a myriad of extra expenses. The extra days in Lisbon and Porto were a pleasant extension to the overall trip. This was a very easy-going voyage and we would highly recommend it to others who do not want an extended-day vacation. Read Less
4 Helpful Votes
Sail Date: August 2016
We heard so much about how wonderful Uniworld is...Well not on this trip We came to find out that Uniworld doesn't operate this tour..they lease it out. The first thing they should do is get their name off of it What a ... Read More
We heard so much about how wonderful Uniworld is...Well not on this trip We came to find out that Uniworld doesn't operate this tour..they lease it out. The first thing they should do is get their name off of it What a disappointment....the service was bad, particularly the dining room,. Our waiter told us we should have gone on Viking, as they are better. Perhaps he is right. There was no air conditioning for most of the trip and the temps were in the 90's. In the lounge, where drinks are included, it was impossible to get one. 88 people on board, one waiter..one bar tender. One of the passengers tried to get behind the bar himself. Awful. On the deck, you had to ring for a waiter...good luck with that. There is more, but you get the idea... When we got back I reached out to Uniworld customer service, asked for some compensation. They said sorry, but no. But they would give us ship board credits on next voyage. There will not be a next voyage with this company.... Lots of other vendors...don't need to be disappointed.... Read Less
23 Helpful Votes
Sail Date: August 2016
Extensive Review of Uniworld cruise… Very Disappointing!!! We expected a 10 but experienced a five. September 2016 Douro River Cruise Beware…this is not a Uniworld product. The ship and crew are leased from Douro Azul River ... Read More
Extensive Review of Uniworld cruise… Very Disappointing!!! We expected a 10 but experienced a five. September 2016 Douro River Cruise Beware…this is not a Uniworld product. The ship and crew are leased from Douro Azul River Cruise Lines, according to the ship hotel manager who was one of only two Uniworld employees on board. Both of the Uniworld managers had only been on the ship since the day before we arrived. They were as frustrated with the staff and as disappointed as my nine guests and I. The manager stated that he had never encountered a crew that cared less about customer service and pride in performance than this one. The crew, I was told, is not trained by Uniworld but by Douro Azul. Throughout the cruise there seemed to be an element of animosity and contempt from the Douro Azul crew towards the Uniworld management. The attitude seemed to be that “we are Douro Azul, not Uniworld.” We all felt very sorry for the Uniworld manager. He seemed out of his element. Evidently they have partnered with Douro Azul since 2011 so you’d think they would have their act together by now. The capacity of the ship is 118 and I was told that there were only 90 passengers on board. I am a travel agent and veteran of over 30 cruises. Along with my wife I brought four other couples along on this cruise. All are discriminating travelers and foodies with whom we have traveled to Scotland (Awesome), Africa (Inspiring), Italy (Delicious) and South America, (Celebrity cruise in Aqua Class… Outstanding). We did the Douro River because they have done almost everything else. I convinced the group to take the Uniworld brand because it was named best river cruise line for 2016 by Travel + Leisure Magazine. I ended up rebating my full commission back to my clients…here’s why: First the hits: The ship was clean, the bedding was superb, the showers in the cabins were the best I’ve encountered on any cruise ship. Housekeeping was good. The river venue was pleasant and the day tours were well done with an excellent tour director. Now the many, many misses: The service and the food was not what we expected from the number one river cruise company of 2016. We expected superb service and over-the-top food as touted in all of Uniworld’s advertising. Unfortunately the service was extremely poor and the food was, at best, mediocre. There was only one public restroom on the ship just outside the dining room. This restroom was in constant use during dinner but was in a constant state of untidiness. Several times we complained to the manager on duty. His comments, without apology, was that his colleagues were supposed to have taken care of it. Even then, it was not handled. This was a nightly occurrence and was even a problem on the last evening. The personnel in the dining room always seemed understaffed. Requested drinks and water were often overlooked or entirely forgotten. There was no anticipation on the part of the wait staff. When asked for water or wine refills, only the person who requested the refill was taken care of then the waiter was off without filling other glasses. Some guests were almost finished with their meal before others were served. Orders were forgotten. Clearly the wait staff was not properly trained. At least four more wait staff or even busboys were needed to accommodate their guest adequately. On the pool deck, there were never enough towels for the guests. Even when requested, it took more than 30 minutes for additional towels to arrive and then only three or four were brought. There were seldom waiters on the pool deck. There were buttons to push for service, but seldom did any waiters appear. More often than not, passengers went down to the bar to get their own drinks. When we commented, they told us they were understaffed and took care of passengers in the lounge first so if you want drinks, come and get them yourselves. On the first day, during the passenger orientation, the temperature in the lounge was in the mid-eighties. Everyone was fanning themselves and requesting the air be turned up. The air conditioning could not keep up with the outside temperature which was in the nineties. We were told it had been even worse the last two weeks as the outside temp was over 100. If it’s always this hot, why don’t they have a/c that can accommodate? In two of our staterooms, the air conditioning was very poor as well. On the night we were in Porto, I felt badly for the passengers that were on the right side because they were tied up against the wall and had no view. We had a beautiful view of the city from the left side. During dinner, a Douro Azul ship pulled up alongside us and completely blocked our view too. We were there for two days with nothing to look at but the side of the other ship. Obviously Azul had more priority than Uniworld. At another port, we were pulled up alongside a parking lot with several dumpsters full of garbage only a few yards away. There were flies everywhere and they entered the dining room and our cabins in the evening. I noticed two Viking ships were moored on the other side of the river. The next day they were gone and we moved into their spot. It seemed that everywhere we went, Viking ships had the best moorings and we were secondary. Each of my guests had a $50 per cabin credit. Other than the small gift shop there was no place to spend the money except for massages, so all of us used the credit for laundry. Upon checkout, we were indignantly told “It is the policy of Douro Azul that cabin credit cannot be used for laundry.” As the group leader, I told the front desk woman that there were no indications anywhere that this was not allowed. She looked me in the eye and angrily said “It is policy! You cannot use!” This was typical of the negative feeling we felt from the crew. I later talked to the Uniworld rep and he gave us the credit. The windows on the entire ship were never washed from day one on. Nothing could be easier on a river boat than washing windows in each port. The windows seem to have not been washed in weeks, if not months. Now the worst part… Two of my guests were in cabins that had a toilet blockage down the line that backed up into their cabins. The first guest encountered the problem at five a.m. when she arose to use the toilet. She stepped into two inches of sewer water. She called the front desk immediately. At five thirty she called again but was told that they could not find the engineer. The other couple awoke at seven to the same problem. Shortly after seven the engineer appeared. At this point their suitcases were wet as was everything on the floor. Getting prepared for the day tour was very inconvenient. They went to breakfast and after breakfast it was time for an all day shore excursion. They were told that they would be upgraded to a higher cabin but when they returned, their cabin had been cleaned and dried by an on shore flood repair company and they were not given a new cabin. The cabins continued to be very humid for the next two days. As an apology, each cabin was given a bottle of prosecco for the room and two massages. (As an aside, I had two clients on a Viking Cruise a few months ago that missed their connection because of weather. They had made their air arrangements through Viking. Their late flight was met at the airport by a Viking rep, they were taken to a five star hotel, taken to the next port the following day, given a $300 on board credit, two bottles of champagne, upgraded to a suite and given a 50% credit for their next Viking cruise. All Viking was obligated to do was get them to the next port.) Kudos to Viking. If you were a travel agent, which line would you send your clients on? We were a group of foodies. We chose Uniworld because of their advertisements showing lobster and oysters on the half shell among other wonderful taste sensations. We were so disappointed. The food was at best a five on a scale from one to ten. Breakfast and lunch were buffet with much the same selection every day. The daily specials were meager. The eggs benedict were served on a slice of un toasted white bread with no ham and a cloying, sticky, heavy cheese sauce. We had been in Lisbon, independently, for the previous three days and had eaten in some wonderful restaurants. In some of these restaurants we took pictures of almost every dish. On the ship, we took only one picture of a dessert on the very last day. The preparation and presentation of the food was unimaginative and pedestrian. There was not one outstanding dish the entire voyage. There was a coffee machine outside the dining room that was available 24 hours. It made coffee from a pre-mix and cappuccino, lattes, and other coffee drinks were available. We expected that in the dining room the cappuccino would be made from a dedicated espresso machine but, instead, the waiter went out to the mix machine for the caps. I was told by the hotel manager that they were getting a real espresso machine next month! When we were in the bar one of my guests ordered a coffee and Bailey’s. He was told (not asked) to go downstairs to the machine and get his own coffee because they were too busy! At mid-cruise a “How are we doing” questionnaire was handed out. After discussion with my guests, I filled out the questionnaire for all of us. Under service I wrote “very poor” and under food I wrote “mediocre at best”. I wrote my name and room number and said I was willing to go into detail if they were interested. When I returned from the daily excursion, I spent 90 minutes with the two Uniworld employees. They told me of their frustrations and said please don’t judge Uniworld by this cruise and that my group should try another one. I told them this cruise was ruining their brand and that they should take this voyage off line until they can fix it. We paid about $5,000 per person. Douro Azul River Cruise Line operates the same cruises for less than $2,200 per person. That is about what this cruise was worth. That is why I returned my full commission to my clients. Upon returning home, I see that the Cruise Critic rating on this cruise is only 63% positive whereas most of the Uniworld voyages rate 90% or higher. In reflection, I wish I’d checked CC before I booked this cruise. Read Less
3 Helpful Votes
Sail Date: August 2016
We were very excited when we booked this cruise. It sounded wonderful from the description by Imagine. We then read the reviews and were very down. We went with low expectations but we needn't have worried. We enjoyed it all ... Read More
We were very excited when we booked this cruise. It sounded wonderful from the description by Imagine. We then read the reviews and were very down. We went with low expectations but we needn't have worried. We enjoyed it all particularly the ship. We had a junior suite which was excellent. We had been with Cunard Grill Class previously so some refinements missing but it was more than we expected. Huge comfortable bed, large shower etc and good balcony. Fully inclusive, any drink could be obtained. Food very good rather than exceptional. Excellent variety for buffet breakfast and lunch. Staff all very obliging and efficient. Our only concern was that on our return to Porto we were berthed next to a disco which continued until 4am - not so good when we had to vacate ,the room by 8am! Perhaps Uniworld should try to dock further along. The Douro very relaxing and excursions well organised - and included! Not having been all-inclusive before it was a novelty not having to pay for anything - we were even given cash to buy lunch on the trip to Salamanca! Highlight was the meal at the Quinta following the Mateus palace visit. £5000 all in was good value we thought. We will go again. Read Less
3 Helpful Votes
Sail Date: August 2016
Having heard Uniworld was supposed to be a large cut ahead of the rest, I decided to explore Spain and Portugal on a cruise tour from Madrid to Lisbon. The tour director and organization of the sightseeing were outstanding. The Duoro River ... Read More
Having heard Uniworld was supposed to be a large cut ahead of the rest, I decided to explore Spain and Portugal on a cruise tour from Madrid to Lisbon. The tour director and organization of the sightseeing were outstanding. The Duoro River is definitely not a tourism area, so there was no local entertainers; in fact, there was nothing to do after dinner. Women would dance together in the lounge. That is the one negative. Food and sevice were excellent for the size of the crew. Dinner could be very slow. Travel companions were fun and interesting, about a third American and Canadian, one third British and the other third Australian and New Zealanders. The sites were beautiful. The wineries looked beautiful but the product was only fair. Tours in metropolitan areas were very interesting and enjoyable. We saw a variety of towns from medieval times and contemporary. We saw two impressive universities. We saw where and got an idea of how Jews were excluded during the Inquisition. I enjoyed the cruise but would appreciated a larger room with better storage. Read Less
11 Helpful Votes
Sail Date: July 2016
After spending 2 days in Lisbon we were taken by coach to the Queen Isabel, stopping for a buffet lunch at an hotel along the way. After a short wait in the lounge with a welcoming drink we went to our cabins where our luggage was waiting ... Read More
After spending 2 days in Lisbon we were taken by coach to the Queen Isabel, stopping for a buffet lunch at an hotel along the way. After a short wait in the lounge with a welcoming drink we went to our cabins where our luggage was waiting for us. We had opted for a Junior suite cabin on the third floor which featured a small balcony. Room was nicely decorated with an adequate bathroom and includes slippers and robes. There was no Nespresso and tea station as advertised in their brochure and as far as I am aware nobody else had it in their cabins. There was a tea and coffee station on the second deck, as well as lemon water and biscuits, where you could help yourself. Staff are lovely and charming, but there would seem to be strict rules to be adhered to on this ship, and there is no flexibility or regard to customer satisfaction in some respects. Miguel plays the piano and sings during afternoon tea and after dinner in the evening and this finishes at 11.00pm. Although he would like to sing more, he is not allowed in case he disturbs other guests. As down below the lounge is the restaurant and we had the first cabin nearest the lounge, we know that you could not hear the music in other parts of the ship. Evening meals can be confusing as the menu was often inaccurate, eg minestrone soup turned out to be a very watery vegetable soup and orange pudding was cinnamon pudding and steak turned out to be veal. So we were well versed to being told that it was a mistake on the menu, which was quite disappointing to be served something you didn't think you had ordered. Apart from the vegetarian menu, the main menu offered either a meat or fish course as the main meal. One evening my husband asked if he could have the rosti that accompanied the lamb shank with his fish meal instead of the risotto, but this was refused by the chef. We have never experienced such an uncompromising attitude with regard to food choices before and although when bringing this to the attention of the cruise manager who agreed with us, many other people encountered the same problem. I would say that the food was a bit hit or miss, portions are small and there is a lack of vegetables with main courses. Although a small eater, after the first night I had all courses, because I still felt a little hungry. The excursions are good, but the first one on the trip to the Douro Museum was boring and I would skip that one. We did go on all of them and it can be quite tiring, so not quite the relaxing trip down the river we were hoping for, but that was our choice at the end of the day. Salamanca was excellent, a full day trip with an 8.00pm departure, and the evening meal at Quinta da Avessada was also great fun, as the owner was very entertaining in the style of Mr Bean. The last two days we were docked in Porto which is a lovely city. However we were docked next to a very noisy bar/restaurant which attracted a very young crowd from 11.00pm and the partying didn't stop until gone 4.30pm. Also a few boats away was a booze cruise which also had loud music until the small hours. However, the most disappointing part of the Uniworld cruise was departure day where we had to vacate our cabins at 8.00am and there was no courtesy room available. This meant that until our pick up there were 38 of us with the use of one toilet. In fairness this did not prove to be too much of a problem, as we were advised that there were plenty of restaurants with toilets along the dock and some people left the boat and used these. This is not what most people expected to be advised though. It would have been nice to have explored Porto further, but as there were no changing facilities, a lot of us did not want to get hot and sticky, as we were unable to change our clothes for the flight home. Also we were not served any alcoholic drinks until lunchtime, when we were only allowed 'simple' drinks. Gin and tonic was not one of them, wine, beer or soft drinks were the only options available. When you consider we didn't arrive on board until late afternoon and didn't have the opportunity to visit the bar until early evening, we certainly didn't get our full 7 days all inclusive package. Lunch provided on departure day was sandwiches, cheese, fruit and cake, quite adequate, but even at 2 small quarters each, run out before everyone was served and we had to ask for more to be provided, which they did. It is just not nice for something that bills itself as a luxury all inclusive boutique cruise to be so mean at the end, it did leave rather a sour taste and all of us were made to feel persona no grata. Our departure was brought forward by half an hour, as they clearly wanted to get rid of us, and this resulted in us queuing for 40 minutes for the check in to open at the airport. We also discovered that there was a couple onboard that had to be accommodated in one of the crew's cabins because they were overbooked. So although we very much enjoyed the Douro River and aspects of this river cruise, we will NOT be booking with Uniworld again. Read Less
21 Helpful Votes
Sail Date: July 2016
We saw this cruise advertised and thought it rather expensive but advertised as 5 star luxury so went ahead and booked a cat 2 cabin. I cannot call it a stateroom as there was nothing stately about it, ok so it had a hairdryer and a ... Read More
We saw this cruise advertised and thought it rather expensive but advertised as 5 star luxury so went ahead and booked a cat 2 cabin. I cannot call it a stateroom as there was nothing stately about it, ok so it had a hairdryer and a huge shoehorn but little else - no fridge or minibar, no tea/coffee making facilities (had to queue in corridor one floor up to use machine for early morning coffee), no room service, a filthy half window but always docked against a wall so nothing to see. The shower room was a good size unlike the cabin, and had L'Occitane toiletries bolted to the wall. The worst was to come when a tremendous noise repeated itself frequently, this turned out to be the pump syphoning every time anyone, anywhere on the ship flushed a toilet, most annoyingly late at night or very early morning before 6am when the crew awoke. We were told by the Uniworld representative that you get used to this after a week or two but we were only on a 7 day cruise! The whole ship felt crowded, we were told that it was fully booked with 116 passengers on board. On gala evenings there were insufficient seats in the lounge for everyone and it became so hot it was obvious that the air con couldn't cope. The two bar staff ran around each evening trying to manage all the drinks orders, they looked exhausted. Likewise in the restaurant the tables at dinner were so close that the waiters couldn't get between them and ready filled plates of food were passed down the tables, no service at table. The food was adequate but nothing special as would be expected for 5 star rating. At lunch the self service buffet ran out of hot food after about 10minutes and was not refilled, so the queue for the pasta cooking station was ridiculously long as that was the only hot food available. The scenery was amazing and the included excursions were well planned and always ran exactly to time with excellent guides. The scenery and excursions were my reason for giving an overall 3star rating rather than a lower score which the ship deserved. There was one public toilet on the ship, shared by both men and women and crew, and after 8am on disembarkation day was the only facility available for toilet, washing and changing for everyone. I was pleased to leave the ship and go home having spent a lot of money on a disappointing holiday. My impression was that at some point Uniworld or Douroazul had got greedy and converted the lower deck cabins from staff quarters to passenger cabins, we were told that crew now shared four to a cabin - unbelievable! An old deck plan showed all lower deck to be staff cabins, this was not dated however. Without the lower deck cabins there would be accommodation for around 86 passengers, about right for the size of the ship in my reckoning. Read Less
15 Helpful Votes
Sail Date: May 2016
We chose Uniworld because we had sailed with them last year and were very happy. We had a state room with a full sliding door, room 214. It was comfortable at 192 sq ft. You adjust to the space; the luggage fit under the bed, there were ... Read More
We chose Uniworld because we had sailed with them last year and were very happy. We had a state room with a full sliding door, room 214. It was comfortable at 192 sq ft. You adjust to the space; the luggage fit under the bed, there were enough drawers and hangars, etc. We did the 3 day extension ahead of the cruise in Lisbon and highly recommend it. 3 nights at the InterContinental let us adjust and see beautiful Lisboa. We did the Uniworld included tours in Lisbon, day trip around the city to see the sites: Belem Tower, monastery, etc and the bus trip to Sintra and Cascais. Great days. The day we embarked was a 3 hour trip north to Porto. We stopped in Coimbra, where 6 Portuguese kings were born and the toured the country's oldest university. We were given a traditional lunch at a great restaurant. Then we boarded the QI and sailed almost immediately. We found the day tours terrific, the guides knowledgeable and the staff good to great. The bar staff and the restaurant staff were the best; the hotel mgr and the cruise director were a little cold to guests IMO. We enjoyed all the day trips, they were included in the price. The only boring bit was a port wine lecture in Pinhao or Regua. Uniworld could dump that. We had scenic sailing 3 or 4 days of the week, we saw all of Porto, Regua, Pinhao, Salamanca Spain and all of the hired guides spoke great English and were helpful. The best though is the Douro itself; just a true jewel. Read Less
13 Helpful Votes
Sail Date: April 2016
April 14 - 27, 2016 Duoro river cruise to Portugal and Spain: The Douro river was closed to all boat traffic the entire cruise due to high water levels and dangerous currents of the river. The ship was unable to make it to Porto so ... Read More
April 14 - 27, 2016 Duoro river cruise to Portugal and Spain: The Douro river was closed to all boat traffic the entire cruise due to high water levels and dangerous currents of the river. The ship was unable to make it to Porto so we were docked 30 minutes from Porto in a small residential docking area the entire time. Never sailed, the boat never left the dock. It was very disappointing that we never were able to cruise at all. We saw what we could by bus. Most of the itinerary remained close to what was published. A few new things were added and a few things were dropped. We did have to leave the ship a day early so we could start our journey to Madrid by bus. Uniworld did give us money for food for the times we could not eat on the ship. They also gave everyone a free 7 night cruise to make up for not being able to provide the cruise that we expected. The bar and restaurant staff had a rough time this cruise. Don't know if it was because of everyone being disappointed that we could not cruise. Could not tell if they were understaffed or what was happening?? But orders were forgotten, the serving routine was not followed at several meals. A number of passengers noticed the same thing. The staff really had a couple of off days. Any one scheduled for the Douro cruise should contact their travel agent/Uniworld before you get on the Airplane.to see if the water levels have improved. Read Less
6 Helpful Votes
Sail Date: November 2014
This was a cruise of the Douro River and since we had gotten a super good price, decided to take this cruise . The ship is actually ran by a Douro Azul which owns several other ships that cruise from a Porto . The good: The staff were ... Read More
This was a cruise of the Douro River and since we had gotten a super good price, decided to take this cruise . The ship is actually ran by a Douro Azul which owns several other ships that cruise from a Porto . The good: The staff were amazing, so personable and always smiling The food was excellent as well as the wines served with dinner The excursions were hit and miss with a couple that could be rated as Fantastic and others just do-so The bad: The temp in room could not seem to get regulated from being HOT to warm to ok, not consistent . Not getting to go to Salamanca because were told two licks were closed due to rain BUT they did do a 3 1/2 hour bus ride into Spain at Santiago . Some felt cheated since it would have only been another 30 min. to have gone on to Salamanca. We would try Uniworld again but not this cruise.   Read Less
9 Helpful Votes
Sail Date: November 2014
My wife and I recently completed or first river cruise and ver much enjoyed Portugal. We had previously been on two ocean cruises with Carnival and found the experience to be overwhelming due to the size of the ship and the continuous ... Read More
My wife and I recently completed or first river cruise and ver much enjoyed Portugal. We had previously been on two ocean cruises with Carnival and found the experience to be overwhelming due to the size of the ship and the continuous lines for everything because of the large number of guests. The river cruise was more to our preferences for number of guests, size of ship, quality of the included excursions, food quality and options. I also prefer to have everything included in the price at the time of booking. We are fit couple that walk regularly and recently retired. We opted for the three days in Lisbon prior to the cruise. The hostess/ manager/ guide - Pilar was excellent. This provide a time to adjust to the time changes and enjoy a very nice city. The hotel was very good and the included breakfast was enjoyed each morning before a full day. The hotel was accessible to do some sight seeing by walking to this area of the city. We did one afternoon walk around the hotel area and an afternoon at the Gulbenkian Museum. An included excursion in the city was excellent. We also did the optional excursion to Sintra and Cascais by bus - very good. The tree days in Lisbon were unseasonably warm between 25-27 C. We walked to very good restaurants around the hotel area each evening and felt safe and only required a long sleeved shirt for comfort. The bus trip to Porto was long, but managed well with a few stops. We enjoyed the visit to the University in Coimbra especially the library and chapel. At Porto, we had a city tour walk during a very rainy afternoon. Overall the weather in Northern Portugal during Porto and the river cruise was reasonable with one day low of 14C and most days at approximately 20C. The ship was very good with the low point being the compact cabins. We opted for the mid grade cabins that include the french balcony. This was very good with sufficient light and a wonderful view during a few afternoon cruises. The wash room was a good size and the shower very good size compared to ocean cruise cabins. You could actually move without hitting something. The food each day was excellent with the chef participating in the dining room each meal. Dennis was very friendly and welcoming. The dining room manager and staff were excellent, as well. The views of the river were picturesque, stunning and relaxing. The small towns and villages were laid back and easy to navigate on foot. The wine served with meals were very good in quality and choices were available. The include excursions were excellent with very good guides, especially Ricardo. The buses were clean and the distances not too long, except the two hour drive to Salamanca a university city in Spain, that we believe was worth the time. There was never any more than three people in a line ahead of you on the ship. My only criticism was the shortage of on board evening entertainment. The first night on board was excellent - singer and piano. The evening visit to Quinta da Avessada family winery and restaurant was also excellent. The Flamenco session in Salamanca was also very good.   Read Less
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