Portland (Oregon) to the USA Cruise Reviews

First the good points - the American Harmony is brand new, and the cabin & bathroom are a great size. The Housekeeping, Shore side & Excursion Teams were good. All the crew were courteous and friendly. Unfortunately the Restaurant team for the most part had no prior experience or training. Dinners were particularly disappointing in selection, quality, lack of imagination and limited options (3 ...

The food was poor to say the least. The airline chicken consisted of an unseasoned piece of meat with BBQ sauce poured on top. To make matters worse, it was raw in the middle. The short ribs were cold when they came to the table and heavily laced with fat and grizzle. The portobello mushroom sandwich consisted of two burnt pieces of toast and a mini mushroom in the middle. The baked potato was ...

We have been on a lot of ocean cruises and decided to try out river cruises. The following is what we sent to our travel agent who then forwarded it to the ACL rep and their response was not worth mentioning here. Let's just say the lack of customer service showed in that response. Before we left, I inquired about the type of room that we would get in Portland as part of the pre cruise package. ...

We chose to cruise the Hood and Columbia River’s for the scenic beauty. We selected American cruise lines because they had the best selection of sure excursions for our photographic needs. We were disappointed. The American Song is a nearly new river cruise ship will still undergoing Break-in. The water in our cabin smelled spoiled. We did not taste. We requested and will refused bottled ...