3 Helpful Votes
Sail Date: October 2018
We took advantage of an opportunity to board a Silversea cruise in our hometown of Portland, Maine. This was an eight day cruise to Montréal that actually started in New York. Overall, we give this cruise five stars out of five! When ... Read More
We took advantage of an opportunity to board a Silversea cruise in our hometown of Portland, Maine. This was an eight day cruise to Montréal that actually started in New York. Overall, we give this cruise five stars out of five! When we cruise, food and service are very important to us, and both were excellent on the Spirit. Less important for us are entertainment and excursions, especially in North America. On this cruise, the entertainment was the weak link. We’d give it three stars out of five. We could have used help with our luggage at embarkation in Portland. I realize this was something of an experiment for Silversea but we all (about 30 of us getting on in Portland) had to bring our own bags on board. Debarkation was easy with two restaurants plus room service available that morning. We had a deluxe veranda suite and it was very spacious although the balcony was something of a waste on this cold-weather cruise. We did not dine in Hot Rocks or Seishin, but all the others were very good to excellent. We found the food and service to be equally good, and the included wines were up to the task. Our butler, Neil, was certainly very attentive and there were several crew who remembered us from a previous cruise on the Muse in April. That made us feel at home. The DJ in Panorama was good, and we really enjoyed the Art Cafe and The Bar in Dolce Vita (hello, Albert!) There was an unusual vibration, one night in particular, that was annoying. We heard several other passengers comment on it as well. I hope it goes fixed before a long trans-Atlantic voyage. The weather was cold but we really didn’t take this cruise for the ports. That said, we really enjoyed the trip up the Saguenay. The scenery was beautiful! All in all, we had an excellent cruise in Silversea! Read Less
3 Helpful Votes
Sail Date: September 2015
Great personalized service is hallmark of pearl seas. from constant attention to detail to ability for special order foods it was fantastic small size of ship -only 200 lets you get to know other passengers and not be lost in mob ... Read More
Great personalized service is hallmark of pearl seas. from constant attention to detail to ability for special order foods it was fantastic small size of ship -only 200 lets you get to know other passengers and not be lost in mob great value with all included like most excursions, happy hour alcohol and wine with all meals and free internet. personal attention from cabin steward to purser to meals, but especially from Marcie our cruise director like the options and mostly free shore tours largest staterooms over 300 sq feet was magnificient and love private balconys. best staff and cruise ever we have been on over 20 riverboats and pearl seas is the best guest speaker david made learning fun about everything from endangered species to facts on ports Read Less
3 Helpful Votes
Sail Date: September 2015
This was our first cruise with ACL. We found the crew to be very enthusiastic and friendly. The cruise was to the ports in Maine (think pub craw of ports). It was nice to get into ports that the "Big Ships" can't reach. ... Read More
This was our first cruise with ACL. We found the crew to be very enthusiastic and friendly. The cruise was to the ports in Maine (think pub craw of ports). It was nice to get into ports that the "Big Ships" can't reach. The cabin was very clean a spacious. Meals were excellent. The cruise would not be suitable to children because there are not activities for them. The average age would probably be 60 -65. Would recommend this to anyone who like American Made. That is from the ship to the crew. The entertainment was a little dated and would have like a little more choice in shore excursions. Read Less
2 Helpful Votes
Sail Date: August 2015
American Cruise lines slogan is, 'small ship cruising done perfectly' but should be 'too little for too much'. American Cruise Lines missed the mark in everything they did. The vessel looked old and poorly maintained. ... Read More
American Cruise lines slogan is, 'small ship cruising done perfectly' but should be 'too little for too much'. American Cruise Lines missed the mark in everything they did. The vessel looked old and poorly maintained. You could see rust and corrosion everywhere. The food was of poor quality and poorly prepared. The bar was only open from 5:30 - 6:30 PM during the happy hour where hors d'oeuvres were served by the dining room staff. They were frequently cold and poor quality. Something like frozen Pigs in a Blanket. The dining room food followed the same low quality policy. As an example the FIRST NIGHT out the special for the evenings dessert was blueberry pie. How hard is it to plan 49 pieces of pie? It must be difficult because they ran out before the last two tables were served. While Maine is a beautiful State ACL performed poorly by not arranging for good dockage. In one town we were tied up behind a large building used for ship repair. In front to our ship was a facility for repairing buoys. Any attractions were several miles away. We missed one of the most important stops of the cruise. Bath, Maine was completely skipped. This evaluation is just the surface of the poor performance. My letter to the President of American was three pages long. By their actions they must have partially agreed with my complaint as they planned to replace furniture in staterooms and paint the boat. This minimal action will not fix the problem. Read Less
6 Helpful Votes
Sail Date: July 2015
This was supposed to be a 50th wedding anniversary gift for myself and my wife. We love the east coast, being from California we don't get to see it very often, and we thought, what better way to explore that area of the country. ... Read More
This was supposed to be a 50th wedding anniversary gift for myself and my wife. We love the east coast, being from California we don't get to see it very often, and we thought, what better way to explore that area of the country. From the start things went wrong. The information on the website says that American Cruise Lines has modern "brand" new ships. If that's the case, The American Glory is not one of them. The ship is old, and to say it's "tired" is to put it gently. The furniture is frayed, smells musty from being on the water for so long, and the décor is something that looks from the 1980's, and I don't think it's supposed to be retro. I actually asked when was the last time the ship was renovated, and I was told it gets a "light" upgrade in the off season. Well, it needs a major overhaul. We saved for over a year for this cruise and the first impression we got was not what we were sold on. The staff was great, and the only reason why we didn't just get off half way through and take our trip into our own hands. The food was mediocre and unimaginative. The dishes we received weren't what was advertised. We were told these were "award winning chefs" and having a piece of seafood, bland starches and over cooked vegetables aren't acceptable. My wife sent back her dinner 3 times the first night because it was over done and I saw several other tables sending back dishes. After that, we started eating just one large meal at breakfast (it's hard to mess up toast and fruit), and then eating off ship when we could to avoid lunch and dinner onboard. Our room wasn't the "hotel sized room" that we were promised, and again, the carpets were torn, the furniture was damaged and everything looked as if it had been used just too many times. The bathrooms are not friendly to people like me who have mobility issues and my wife was upset about the lack of amenities. Bad cable TV that didn't work very well, there were no robes, no slippers, no high end toiletries, the towels were rough on the skin and finding ice? good luck. There's nothing modern about the room, wifi is spotty and there isn't even a safe for the room. For a price point close to $10,000 we could have gone and done something so much better. I had read the reviews from other passengers, and I should have (and wish I had) paid more attention. What you see in the brochures is not what you get when you come onboard. As far as I'm concerned this is a "bait and switch" company. They show you what may be the absolute nicest room on their nicest ship and then when you get onboard you get something totally different. This especially applies to the people in the photos, they are about 30 years younger than the people you actually find onboard. We were definitely of the younger age group, in our early 70's. Most people on this ship are in their 80's to 90's. I did some more research and saw Viking was coming to the United States in a few years. We have cruised with them in Europe before and loved every minute. We will never cruise with American Cruise Lines again and will gladly spend our money with Viking when they get here. Read Less
Sail Date: June 2015
We just returned from a 10 cruise on the Pearl Mist called The Canadian Maritines. Our weather was great. There were no storms of which I was thankful. The ship had some movement because it was the Atlantic Ocean. We left Portland, Me. ... Read More
We just returned from a 10 cruise on the Pearl Mist called The Canadian Maritines. Our weather was great. There were no storms of which I was thankful. The ship had some movement because it was the Atlantic Ocean. We left Portland, Me. and disembarked in Quebec City, Canada. We visited some interesting small ports along the way. We only missed one port that we were scheduled to see because of the weather. However, we did have to stay overnight in Halifax because of weather problems projected for the next day. The ship is beautiful, the help is smiling and have a great attitude toward the passengers. The service is wonderful, the food was very good. They offered 1/2 portions if you desire, which I did at most meals. There is abundance of food, and lots of beer, wine, and drinks. The cocktail hour with the hordeurves was very good. Of course, you can have non-alcoholic drinks as well. We were on a tour of some kind each day. This trip is a little expensive but the stateroom and bathroom are larger than other small ships we have traveled on. I think the entertainment could be expanded. We had the same group all week, except for 2-3 nights that we had John Spyder who did an awesome job. The historian on board was great but we skipped some of his talks because of the length of the discussions. John Keeneweer was the Pearl Seas representive on board and he was great! Very helpful and congenial. We were on the third deck and had no problems. The balcony was used very seldom because it was too cold or rocking of the ship. All in all, it was a great trip and we have great memories. Read Less

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