429 Port Canaveral (Orlando) Spring Break Cruise Reviews

I chose this cruise because it was going to Key West & Cozumel, 2 places I wanted to revisit and leaving out of Canaveral meant I did not have the additional drive to Miami. We are platinum with NCL so we know what to expect ... Read More
I chose this cruise because it was going to Key West & Cozumel, 2 places I wanted to revisit and leaving out of Canaveral meant I did not have the additional drive to Miami. We are platinum with NCL so we know what to expect Ship: Small which is OK but it is laid out very poorly, you have to go thru too many places to get where you are going Cabin: we had a handicapped accessible room ( I use a wheelchair) Room layout was fine, Bathroom layout was fine. But there were a lot of issues, the toilet would not flush after about an hour of being in the room( it was fixed right away). The shower flooded all the way into the cabin ( they tried to fix it multiple times) it was never fixed. The air conditioner did not work, after they said they fixed it 3 times, until we waited in the room for the repair guy it was finally fixed , 3 days later. Dining: the food in the main dining rooms was good. The buffet is the worst I have seen on a ship. I know this was a smaller ship but the items in the buffet just mirrored on the other side. Poor selection, and some items were there for days. We tried the Sports bar for a change and that was awful. I ordered chicken tenders and my wife ordered a panini , the tenders were limp and rubbery, like someone microwaved a frozen piece of chicken, the panini was on a sub roll with a couple of grill marks on it and what was in it was inedible. We are not food snobs but this was bad Entertainment: saw the Rock and Roll show it was OK, the couple they had singing Country one night in the Bliss were really bad Service: as usual the NCL staff were great, but the room attendant was not so good, I don't think he actually cleaned the room at all, just took out the trash and gave us towels Key West : highlight of our trip, had a good time there Cozumel: too many people hassling you to buy there stuff Getting on & off he ship was fine, actually getting of was the best we have ever had , was in the car by 7:45 Would I go on the Sun Again, NEVER will I go on NCL again, yes , just has to be the right ship and go someplace new Read Less
Sail Date March 2020
Due to having to use tenders, one port was canceled. At the other two, it took hours to re-board. The cruise director did a TERRIBLE job of communicating in Cozumel. Yes, there were a lot of ships which I understand makes it more ... Read More
Due to having to use tenders, one port was canceled. At the other two, it took hours to re-board. The cruise director did a TERRIBLE job of communicating in Cozumel. Yes, there were a lot of ships which I understand makes it more congested. However, they refused to communicate over the loudspeakers as to how we were to disembark on the tenders, leading to mass confusion. It took us 4 hours to get off the ship. We were told they were going to make sure we got there for the excursion, but that time came and went. Then they said the excursions would wait, but when we finally got ashore we were told they left without us. We had a grand total of 2 hours at the port before we stood in line another 2 hours to get back on the boat. I completely blame the cruise director and the crew for their terrible communication and organization. They made an already difficult situation 10 times worse and ruined our vacation. I used to love Norwegian but I will never sail with them again after this. Learn how to make proper announcements so people can plan accordingly and disembark in an organized manner. The dining was actually good, especially Ocean Blue. Many of the cruise staff were amazing through everything, but several were really obnoxious. We missed our first port because of choppy waters, but Jamaica and Grand Cayman were awesome. I highly recommend the ATV excursion in Jamaica and checking out Seven Mile Beach in Grand Cayman. The parties on the ship were lackluster at best, and we really missed the white party which they normally have on Norwegian but didn't this time. Syd Norman Pour House was cool for music but usually too crowded to enjoy. Same thing for the pool. The shows were great as well. We loved Six! All in all, I would not go on another huge ship like the Breakaway again. Q Read Less
Sail Date March 2020
We are a family of four from Montreal, Canada, who cruise extensively. We have 9 previous cruises with Carnival, 22 overall. This trip was supposed to be husband, wife, and son only, but my daughter’s school trip to Europe was cancelled ... Read More
We are a family of four from Montreal, Canada, who cruise extensively. We have 9 previous cruises with Carnival, 22 overall. This trip was supposed to be husband, wife, and son only, but my daughter’s school trip to Europe was cancelled at the very last minute due to “the virus that shall not be named”, so we had to scramble to book her to travel with us. We got absolutely killed on airfare, but Carnival (kudos to them) were very reasonable about changing our booking from a triple to a quad cabin. The fourth passenger’s fare was only slightly more than my son’s, and we upgraded from a porthole to a large outside cabin. Good on them. EMBARKATION: We had Faster to the Fun, so we basically walked onboard at 11am. No delays whatsoever. There is one major flaw to this system, however: there is no counter stop in the boarding process anymore to attach our credit card to the ship-board account. The result was: charges were being declined soon after we sailed. The lineup at guest services was an hour long, with everyone trying to fix this issue. One employee in the terminal could have saved many passengers a lot of trouble: “Is your credit card attached to your account? No? Over here, please.” Faster to the Fun allowed me to skip the line and use the Platinum/Diamond line, so that alone was worth the cost. Waited 10 minutes max and credit was established. Our cabin was ready right away, and keycards were in the mailbox, but no luggage was to be seen. It was supposed to be there already, due to FTTF. Luggage arrived later, after Muster drill. CABIN: We had a large outside cabin, which featured two bathrooms, but only one toilet. Cabin was initially very clean, and we only had it made up once a day, so everything was as expected. TV remote didn’t work properly all cruise. We showed it to our steward, but it decided to work whenever we showed it to him. Then malfunction later on. There was only one news channel, and the news was looped and cut for time. I did manage to locate an audio output on the back of the tv to connect headphones (great for watching TV and not disturbing others who might be sleeping). The fridge worked, sort of…. I propped the cabinet door open but the fridge didn’t work any better. Mattresses on the beds were old, lumpy and uncomfortable. FOOD: This is very subjective, but this was our 9th cruise with Carnival over the years, and every passing year the quality seems to decline, particularly at the Lido lunch buffet. There were perhaps four meat choices, including one carvery choice. Carnival “used to” have the best lunch options at sea, remembering back to our cruises on Dream and Freedom. Not any more. Guy’s Burgers was ok… I found it a bit dry. Mongolian Wok was excellent, as usual. We also ate at the Seafood Shack (snow crab), Italian restaurant and steakhouse, all of which were excellent. We had Your Time Dining, and because we ate late (8:30-9pm) we never had to wait for a table. In fact, the room was nearly empty. The dining room menu had the usual hit-or-miss fare. Prime rib, filet mignon and lobster were good, most chicken dishes were dry/overcooked/kept warm, and the rest was so uninspired I have already forgotten it. Service teams ran the gamut from excellent to downright surly. Room service took about 30 minutes, and the food was ok, I expected better since there is a charge per item now. My wife was looking forward to the dessert offerings and was generally disappointed. She found the cakes lacked sweetness. One night in the Bliss dining room, the accent lighting was blue, which made the food on our plates look absolutely disgusting. Fix this, Carnival! No blue lighting in the dining room. I also found that many Lido buffet servers just stood around, until elbowed by a supervisor to wake up – customer is waiting…. Also, food counter closing times, as announced in the Fun Times, seemed very arbitrary. Some counters closed on time, others were kept open late. No way of knowing in advance. DRINKS AND BAR SERVICE: Drinks were consistently mixed and had a decent amount of alcohol. Service was good, with one exception: during one comedy show in the Limelight Lounge, the floor waiters were short-staffed, and the second waitress (Alejandra, in her infinite wisdom) decided to follow the same route as the other waitress, leaving half the room un-served. I actually got up and asked her to serve our side of the room, but she ignored me. I know she heard me. No drinks were sold in our half of the room that night, and many were not happy. Profits lost, Carnival! Train your staff! ENTERTAINMENT: Cruise director was very good at his job, keeping everyone entertained. Production shows were spotty: some singers were excellent, some were WAY off pitch, and no falsetto voice for the Michael Jackson songs??? Special effects and lighting were very good. Soundtrack was pre-recorded. One thing of note: This ship had the most clueless, abysmal DJs of any ship I have ever been on. The same 12 songs played over and over again. AC-DC and Rob Base seemed to rule, with Run DMC (It’s Tricky) thrown in ad nauseum. The 80’s party had the absolute worst song choices…. and Rob Base & DJ EZ Rock (It Takes Two To Play This Song So Much – and there were indeed TWO most awful DJs on this cruise) cleared the dance floor completely. Good job, Mr. DJ! (perhaps you should stick to reggae… just sayin’). On a positive note, the Quest show was hilarious, and the comedians were mostly very good (again, subjective). Some very ill-bred passengers, of which there were many on this sailing, kept a screaming baby in the lounge for the entire comedy show, and a fistfight almost broke out after the show. Some people have no class whatsoever. Take your child and step outside…. PLEASE! The comedian kept his composure throughout the distraction, to his immense credit. No staff member did step in, though. Afraid… I guess. One piece of advice for those wanting to attend the comedy shows: get there 45 minutes early or you will have to stand. DEBARKATION: An absolute cluster-(you know what) with people blocking the way with later assigned times, waiting to jump first in line. No staff to guide us. Elevators jammed. People exited elevators and jumped a very long line. So we waited an eternity. Once past the card scan, we flowed smoothly, and were outside in minutes with our luggage. CONCLUSION: The itinerary was very good if you like nice beaches. This was a very ordinary cruise, where the only things that truly stood out cost extra. Food was a complete disappointment. We will try another line for our next cruise. Read Less
Sail Date February 2020
Mid winter 50 TH birthday cruise on the Carnival Elation, Some good, some bad and some real ugly. For the record this was my families 8 TH Carnival Cruise since 2013 and our 12 TH cruise overall. This ship is in desperate need of the dry ... Read More
Mid winter 50 TH birthday cruise on the Carnival Elation, Some good, some bad and some real ugly. For the record this was my families 8 TH Carnival Cruise since 2013 and our 12 TH cruise overall. This ship is in desperate need of the dry dock scheduled for next month. I was surprised on how much rust was on the exterior of this ship but not all was bad. We had two rooms E-52 & E-56 and also we were with of group of 38 people in 14 different room, all of which I helped to book, all good friends on mid winter recess from New York State.This was the third cruise in three years that I've help book over 10 + rooms for our Mid Winter recess in February. We will start with the Good: The food, from the MDR (breakfast, dinner & sea day brunch) to Guy's Burgers as well as the Blue Iguana you can't go wrong. The Cruise Director Alex, outstanding job, He is full of energy. The Cowboy Comedian at Punchlines Comedy Club, one of the best I've seen !! Book him long term on all your ships !! The Cabin Stewards, absolute great job once they realized we were upgraded to there block of rooms that they were taken care of. The Itinerary, 5 night with port of calls to Amber Cove & Grand Turks. The Bad: The smaller size boat with less bells & whistles. Not having any additional for charge restaurant options on the cruise. (no steakhouse) Guest Services, no real managers, just a bunch of folks reading what the last representative wrote on the computer screen from previous visits to the guest service desk. Much smaller shopping area. Terribly small Serenity deck that had black soot from the smoke stake dropping on guest utilizing this area. The smell of sewer in hallways on all different decks during the 5 night cruise. The Ugly: The super strong smell of sewer that kept backing up into our stateroom cabin bath room vent and drains. This started right after the mustard drill and got progressively worse. We called and they sent a guest service representative to see for herself, she almost got sick. They said they would send someone to sanitize the bathroom and a plummer to hopefully fix the problem. Day number two this smell got even worse, Went to the guest service desk to complain and they said they will try to fix the problem again and I said that I would like there rooms manger to please come and see for him or herself. Then then admitted that this has been an ongoing problem with this room E-52 and wouldn't be able to fix this until it was in dry dock. They would need to move us to a lower floor, only room available was on the Riviera deck and give us a $200 we are sorry for the bad experience in on board nonrefundable credit. Which we were OK with but it meant leaving our 17 year old son and 18 year old nephew alone three floors up. We trust them so we accepted the move to the Riviera deck R-195 and to be away from that horrid smell. Next comes the ugly, the next day a different customer service representative called to ask if we were satisfied with the way things were handled, We told them that we are still upset and that we do not see the on board credit to our account.The women who was speaking to my wife on the cabin phone stated that it wasn't Carnival's policy to move rooms and give on board money credit, she told my wife that she must be making this all up. My wife was livid being basically called a lair by this representative. We have now wasted over 4 hours dealing with this situation and moving rooms. When it was all said and done we were given the on board credit because the manger who was helping us failed to write this up correctly on there guest services computer. No apologies were offered by the representative for her bad choice of not being a not so good guest relations employee by saying my wife was wrong. If they would've communicated correctly they could've avoided making a bad situation even worse. I felt we were very reasonable and just wanted to be dealt with professionally. I hope someone from cooperate Carnival reaches out to us, I would like them to explain why my family should be loyal to the Brand and someday Cruise a 9 Th time on one of there ships. With so many cruise lines, I'm not sure I will be back without a proper apology from someone from the corporate staff. Read Less
Sail Date February 2020
We got this cruise for free and loved every second of it! The ship has so much to do, we never had the opportunity to be bored and we loved it. Our favorite things were the entertainment, the customer service, and the ports and shore ... Read More
We got this cruise for free and loved every second of it! The ship has so much to do, we never had the opportunity to be bored and we loved it. Our favorite things were the entertainment, the customer service, and the ports and shore excursions. I wasn't incredibly impressed with the ship and the staterooms. I felt that it was outdated and a little dirty, especially our rooms, left like I was stuck in a cheap tacky casino in Las Vegas. The activities and wonderful customer service definitely made everything better. We loved our excursions,due to bad weather we had to cancel one of our port days and the crew members were so good to make our experience wonderful and enjoyable and quickly changed the plans so that we could get to a location with better weather that we could stop and spend the next day at. Some of our favorite crew members were our steward, Akhmad, our waitress Pat, and our waiter Charlie. We went home and talked about Akhmad for days, we absolutely loved him and felt like we were so well taken care of by him. He made sure to call us by name every time he saw us. Every crew member that we came into contact with was incredible and made our trip so enjoyable. We were not impressed with the food either, the waiters and waitresses went above and beyond but the food, was Golden Corral worthy, even in the dining rooms. The only food that I truly enjoyed was the Burgers from Guys Burger Joint, the Tacos from Blue Iguana, the Pizza, and of course the free Ice Cream. I don't know if this is a normal thing for cruises but by day 4 I was completely done with all of the drunk people. Everyone was incredibly obnoxious and began to ruin our cruise, this ship was for sure a party cruise, full of loud music, lots of drinking and drunk people, if you are into that, this is your cruise! Overall had a great time. Read Less
Sail Date January 2020
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. ... Read More
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. I've cruised before so knew what to expect but it was my son's first so it was important to leave a good impression. Embarking was quick and easy, despite waiting for over two hours at Enterprise for a shuttle. Our cabin was inside no window and incredibly small. We made it work but only had one electric port and our steward would not allow anything to remain plugged in while we were out of the cabin which was most of the time. (Make sure you have good batteries for whatever you are using for pictures!) We had the free drink package and headed to a smoking area H20 to grab our first drink. We ordered and were told no I'm not making that I will make you this, and were handed drinks! Not the best way to start off but we blew it off as a communication barrier or maybe he misheard us, and our second drinks were what we requested. Btw, they use some pretty awful drink mixes and a pina colada tastes horrid. There are only two smoking areas on the entire ship besides a small area within the casino, and they fill up fast. Standing room only if you don't get a seat. One is half of a side of a back deck called H20 and then a box of sorts on the 15th deck by the pool. We vape and felt like second class people stuffed into a noisy chatbot as if we were in time out. H20 played football on a large screen alot so if your not into the sports bar scene...good luck. No drink runners to be found any of the times I was in the casino and extremely tight slots. Bartenders so rude at poolside we ended up getting managers involved. Waited about 10 mins to be served and even though the bartenders were making eye contact, they kept helping others. It got so obvious we were being ignored that a group of other people were literally yelling at the staff to assist us!! Bartenders just looked at us and walked away!! We just stood there a bit dumbfounded but got taken care of by the supervisors after we said something. I hate to make complaints..I'm on vacation and nobody has time for that!! Cleaning staff was friendly and the staff at the buffet entrance were awesome. Room steward was punctual..cleaned twice a day and knew our schedule right off as well as our names. No cute towel animals the entire trip though. Missed two ports for weather-so they said. All inclusive days at the private island appear to be hard to come by if you read other reviews. Missed Costa Maya. We were refunded 12 dollars and change for those port misses. Lots of hidden charges on this ship. Drinks are taxed while in US port....and we had some random charge for seeing a comedy show in the theater but by the time this cruise was done and we reviewed our bill, we decided not to bother because the lines to everything were long and staff just wasn't all that friendly. The food was fair...some days really good, other days not so much. Big on handwashing but food was cooler than should be allowed and the seafood was usually undercooked with a strong fishy taste. I'm a huge seafood lover so that was also disappointing. Met a few people that got food poisoning right at the start of the cruise. We were only able to get one reservation for specialty dining so I'm glad we didn't buy the package. We went to LeBistro which was amazing!! Top notch food and service, a highlight for our trip really. Book things as early as you can, shows, tenders, etc or you won't get in or will have to wait in large crowds. Very disorganized. Elevators constantly full and hard to come by. Pool area incredibly small and chair savers made sure no room to lounge. Ship pretty much shuts down at 10pm unless you like nightclubs with the you get crowd. Pot smokers in the smokers box with staff right there. No one did a thing about it. Pot smokers in H20...no one batted an eye. The end of our trip was the straw that broke the camel's back. Our last night we pulled put everything to pack and decided to head to dinner before the packing began. We put on the do not disturb light so our steward wouldn't stroke out on the mess we made and headed out. We had been very diligent utilizing our safe for valuables up to this point but felt safe with our light on knowing we wouldn't be too long. WRONG!!! We came back to find that someone had placed our shore bought liquor in the room and we were missing a kindle tablet and sunglasses that were on our desk before we left!! My son went to guest services about the sunglasses but we knew for a fact the kindle was there because I was going to plug it in and decided against it last minute. I was pretty much in shock knowing that someone breached our security despite the do not disturb light on and failed to make a claim until we got home the day after disembarking. After making a claim I emailed the VP of guest services Paula and was told an investigation would be done. Was later told it was our steward who brought the liquor, and that the security cameras showed him opening our door and placing things inside but that he didn't go in. HA!! Our bottles were in next to our desk...where the missing kindle was placed ....and unless his arms are 8 feet long, he DID absolutely go inside!! After a back and forth with her I realized nothing would come of it (obviously lied to me about not entering the room) and even though things were taken, the biggest issue as far as I'm concerned was that someone came in with a do not disturb light on!! What if I had been in the shower, or worse???? Worst guest service ever!! Will never, ever book again with this cruise line. Save your money!! The service is barely rateable and it appears to be a crooked company with the crap I encountered. Despite it all...our vacation was fun but NCL won't be getting another red cent from our family!! Read Less
Sail Date January 2020
We have always loved Norwegian Cruise Lines and its super friendly/entertaining atmosphere and staff before this last cruise we just took in December on the Norwegian Sun. However, after this cruise my family and I just took we were all ... Read More
We have always loved Norwegian Cruise Lines and its super friendly/entertaining atmosphere and staff before this last cruise we just took in December on the Norwegian Sun. However, after this cruise my family and I just took we were all highly disappointed with our cruising experience. While there were some positive aspects of our vacation, such as the photography services and the friendly staff that helped us choose and buy our family photos taken onboard, the disappointing aspects of our experience outweighed the positive aspects. Firstly, our dining experience onboard was subpar at best. When we would go to the Garden Cafe for a meal, there were not many options and variety available to choose from and eat. Especially with our family being vegetarian, finding options and options that were tasty were pretty difficult; this is true in the complimentary restaurants as well. Our family even went to the specialty Mexican restaurant Los Lobos; however our family could only choose and eat 1 entree because it was the only vegetarian option (even the rice and beans had meat in them!). Secondly, the staff was noticeably less visible and friendly on this cruise compared to our last two cruises, for example our cruise director Jamie only introduced the first show and only hosted one event (the Newlywed Game Show) and we did not see or hear of her at all for the rest of the cruise. Our housekeeping staff was also not too friendly, even rudely telling my sister and I that we have to leave the room within 10 minutes so they can clean it (the housekeepers waited outside the cabin door knocking for us to leave). Another experience with rude staff was in the Garden Cafe, I was apparently blocking the plate stack while I was serving myself some food and the worker was tapping his foot behind me and gave me an attitude to move over so he could put more plates on the stack, even though it had only been a couple seconds that I was standing there. Lastly, the entertainment felt lazy and unimaginative. All the game shows and events were exactly the same from our past NCL cruises and nothing felt innovative or exciting. Also, the biggest disappointment with the entertainment was that most of the “fun” events were for additional fees, which seems very greedy and vicious from NCL seeing as though everyone has already spend a hefty amount of money to already be on the cruise. It was the constant additional fees and the constant selling/advertising that made me lose most of my respect for NCL and its ethics, they don't seem genuine anymore and it seems that all the company wants to do is suck their consumers out of as much money as they can. Overall, my family and I had a pretty subpar/bad experience this time around on NCL even though we have been loyal to them in the past and are Latitudes Rewards members. I am unsure of if we will choose NCL again for our future cruises after this last experience. Read Less
Sail Date December 2019
Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, ... Read More
Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, computer issues were blamed and we were told to see Guest Services once onboard the ship. Here’s where it starts to unravel, gentleman we dealt with was virtually a recording. He disputed the email, from NCL Sr. VP Passenger Services. As our itemized reservation wasn’t enough proof of our claims. Finally after having all his ridiculous and vague questions answered, we got the “We can do nothing on the ship, it must come from the office” on a loop from him. Literally his response to us for the next 5 minutes. We decide to purchase the package AGAIN to avoid paying exorbitant prices for beverages on our vacation. After wasting 4 hours waiting to hear from “The Office”. We head back to Guest Services and miraculously our package was already on our reservation! A Christmas miracle! The attendant asked us why we purchased onboard, a package we already had... we had to tell the ridiculous story for a third time since check in at port. We thought the worst was behind us and we began to enjoy our vacation. Until we were greeted by some of the worst bar staff I’ve ever encountered. I don’t think they served me what I ordered until the third different bar we visited. The language barrier was ridiculous for any guest service position. It’s very frustrating to get blank stares and “ok sure” after simple questions. 2 different areas we visited failed to open at posted hours. The response we were given was, “It open when it open” in the worst broken accent you can think up. All in all, there were some great crew members who salvaged my vacation. However, they’re far outnumbered by staff who are either poorly trained or just don’t care. That’s a good overview of the negatives, I’d like to touch now on some of the positives. We found the food offerings truly awesome, dinners were fantastic, the buffet was wonderful! Our room was quite spacious and had a great view. The people watching on a 4 day “booze cruise” is some of the best entertainment you’ll find aboard. Great stirrup cay is just Ok in my opinion. It’s crowded and was like any other weekend at the beach. This was my first cruise and my GF’s fourth. Neither of us want to get back on the sun! Read Less
Sail Date November 2019
We are a late 30s couple and have just returned from the 4 night Halloween sailing. We have only sailed Celebrity ships but had an idea of the Carnival atmosphere, so we weren't overly surprised with the differences. We tried our best ... Read More
We are a late 30s couple and have just returned from the 4 night Halloween sailing. We have only sailed Celebrity ships but had an idea of the Carnival atmosphere, so we weren't overly surprised with the differences. We tried our best to go into the vacation with an open mind and were determined to make the best of any situation. Embarkment was quick and easy. We arrived around 11 and walked right on the ship. The sea cards were in the cabins but we could order drinks right away with our printed boarding passes. We had a mid-balcony cabin on the 8th deck. Service was okay. No turndown service. Steward was very nice. The rooms could use a good deep clean. Lots of dust. Otherwise, it was pretty comparable to a room on any older ship. Towel animals were a nice touch. The buffet was above us so I expected it to be loud, but other than a couple instances of chairs moving around, it wasn't bad. On the first port day, I was going to go out on the balcony and there was a huge pile of balcony chairs and tables sitting there from other balconies. So odd. Apparently, they had to do maintence but didn't tell us? The next day, we were woken up to banging around on our balcony. I open the curtain and there was a room steward. They should take care of the balconies as they clean the room. Good thing our blinds were closed. Very strange, indeed. The balcony window was super gross. My husband mentioned that someone kept spitting from a deck above and it was landing on the window. Not the fault of the staff but a quick clean would have been appreciated. The food was hit or miss. We did have a great experience with the staff in the Silver at the 8:15 timeslot. All 3 of our servers were great. We danced with them during their little show, which was fun and definitely not something you would find on Celebrity. Try the lava cake. Yum. Avoid the fried chicken (was it chicken? Lol). We liked the thin crust pizza a lot. We had the Cheers package. Warning: they will cut you off after 15 drinks, even if you want to pay for more. Not a deal for me but may be for some. It was next to impossible to get a large bottle of water, unless, of course, you pay. My husband tried to order two small bottles of water at the same time and was denied. So strange. I also found it super weird that you had to sign for every drink, even under the package. We had to pay 18% gratuity (paid at the time of package purchase) on top of the already pricey package but since you had to sign for each drink, we felt pressured to tip more, otherwise the staff seemed disappointed. The Halloween costume and "scary" chest contests were both a riot. The cruise director, Donkey, was awesome. They had a special 12am screening of "It" on the lindo deck outside. Pretty neat atmosphere to watch a scary movie. On Halloween night around 9:30, they started taking all the Halloween decor down. This was before the party even started. Another "Huh? Okay.." moment. We liked the casino, with the exception of the smoke. It's 2019, let's get with the times. Felt bad for the staff having to deal with that all the time. Lots of interesting smells, which seems to be a common complaint. From sewage, to smoke, to weed, you never know what you'll get! We laughed it off. Layout of the ship was weird. The MDR and galley were in the middle of the ship, so you often had to go up to the 5th floor to get all the way across, which happened to be the casino floor. Coincidence? Hmm.. Debarkation was a disaster. We wanted to walk our bags off for "early" checkout so we were up and ready at 7am. They didn't call our floor until around 9:30. We were told that we could stay in the room until 8:30am. I'd recommend leaving earlier unless you want your steward to knock on the door every 5 minutes and other staff to be banging around on that balcony (again, what is with that balcony??). While we did have a fun time and liked the upbeat, change of pace from Celebrity, we likely won't be sailing with Carnival any time in the near future. Read Less
Sail Date October 2019
Embarkation - easy and quick. The cost of parking at Port Canaveral has gone up significantly - now $85 Monday to Friday. Food - distinctly average in the MDR on my time dining. Dinner took 2 hours every night. 30 minute wait before ... Read More
Embarkation - easy and quick. The cost of parking at Port Canaveral has gone up significantly - now $85 Monday to Friday. Food - distinctly average in the MDR on my time dining. Dinner took 2 hours every night. 30 minute wait before ordering. We were a large party but it just took too long. Food was average to good but absolutely none of it was hot. It also took ages to get drinks and we rarely got the drink we had ordered. Breakfast buffet in the MDR was freezing cold. A la Carte breakfast in MDR was good. Windjammer - breakfast was the worst I’ve ever seen - cold, sloppy and disgusting, we went once then ate in the Diamond club. No choice, all cold and poor quality. Lunch was good and we went once for dinner, which was also good. Cafe promenade - we went for pizza after dinner and had to wait for 20 minutes as there was no pizza available. When the pizza was finally cooked and served, it became the only free hot meal I enjoyed throughout the cruise. There was always a queue for pizza every time we walked past, sometimes snaking down the promenade and the service was very slow. Izumi - we went for Teppanyaki for lunch. Was expensive at $40 each but fantastic experience and fabulous food - we all had the premium options so enjoyed beef tenderloin, scallops and lobster. Our chef, Jeffrey, was very entertaining and we enjoyed the experience very much. I also enjoyed some fabulous sake cocktails on the drinks package which were different and supplemented the experience. If you have not experienced Teppanyaki before, I would highly recommend trying this. Lunch is $10 cheaper than dinner and you get exactly the same food and experience. We also had just two other ladies at our Teppan so it was an almost private experience at lunchtime. Drinks - I had the deluxe package which was pre-booked before the cruise. I also had the benefit of Diamond drinks in the evening but I like cocktails and different wines to those on offer. Individually priced drinks are absolutely extortionate - $12-$15 plus an 18% gratuity is just ridiculous. If you like to drink, even if it is just a few cocktails/glasses of wine per day, the cost means you may as well go all out and get the deluxe package. Cococay - this was our first visit to the “new” island; we had been a number of times to the original island. RCL has done a great job, we had a wonderful day. The upgraded food and drink offerings were fab and we enjoyed both the sea and the huge free pool. Unless you want to go on the big water slides, there is absolutely no need to pay anything extra at Cococay; there is an abundance of seating (based on one ship being docked rather than two) and plenty of activities. Floating mats cost $18 each - we took our own inflatables to float in th sea instead. Nassau - this being my 14th visit to Nassau, I have pretty much run out of things to do here. We went to Cabbage Beach on Paradise Island and took the water taxi, which was a big mistake. We had to walk for 30 minutes from the water taxi drop off to get to the public beach access. Regular taxis were charging the same price ($4 per person) and dropped off right outside the beach access route. If you’re going to the beach, take a regular taxi. We paid $40 for 3 chairs and an umbrella. The beach was lovely but the sea was very rough. It is a public beach so it was busy, people were playing music and smoking, and hawkers pestered us literally every 2 minutes we were there. We still had a great time but if you want a private and peaceful beach experience, avoid Cabbage Beach. Around the ship - there was nowhere quiet on this ship. Everywhere we went was incredibly loud. This was my 3rd sailing on Mariner and first after her refurbishment. She is a beautiful ship; it’s a shame she has been put on this party itinerary. Cabin 7579 promenade view - clean enough but very tight to get past the beds into the cabin, luggage had to go over the bed. It was nice to look into the promenade. There was a service station a few doors down where crew took what looked to be used crockery/glasses from room service. Until around midnight each night there was clattering and clunking from plates, glasses and cutlery - very noisy but not from the promenade. Adventure Ocean - my 3 year old niece had a great time at Aquanauts and couldn’t wait to go back each day. This is a party cruise and very much like a floating holiday camp - the quality of food and service is not up to RCL’s usual standards. We still had a good time but won’t be taking this cruise again. Read Less
Sail Date October 2019
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad ... Read More
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad at all. We had 7:45pm reservations every night and we waited maybe 15 to 20 mins tops. We sailed from Port Canaveral. Embarkation and Disembarkation were a breeze! We drove and tipped a porter on the sidewalk to take our bags. We then practically walked right onto the ship with no lines or problems whatsoever! The ship was amazing. It was so clean and there was plenty to do as far as entertainment and activities. We did see Grease and the Fine Line Aqua show. Both were wonderful although Grease was a bit long. My only complaint is that they charged for popcorn for the show. I thought that was a bit cheap but the entertainment was excellent. We also caught the Love and Marriage show, which was quite funny and a couple of pool contests like sexy man and belly flop. These are always fun and entertaining. Our children are 18 and 20 so we really enjoyed the solarium in the late afternoons. It would have been nice to have a pool in the solarium but the hot tubs were wonderful and plentiful with cooling stations. There always seemed to be plenty of pool chairs and we never felt like the ship was over the top crowded. For dining, we did the my time dining because there were no reservations left. This was our first time doing that. It was nice to be able to go whenever if we didn’t show up right on time for our reservation but we missed not getting to know a specific group of servers. We had a different set of servers every night. The service was good but not as good as what we have experienced when we had regular times and the same set of servers. We did not choose any specialty dining as we have done this on past cruises and do not find the food to be that much better. The windjammer was the best windjammer we have eaten at so far with a large variety of quality good food available. The solarium restaurant had a nice salad bar. The park cafe had a wonderful selection of paninis for lunch and breakfast. Sorrentos Pizza was good. There was always a nice selection of pizza. Small bites was the only place to get chips and cheese unless you pay at Sabor, which we did not. They were just ok. We had nice chips and salsa off the boat but it would be nice if they would bring this back in the windjammer with Guacomole and some chunk cheese and crackers. We did not get a chance to try the dog house. We did order coffee and basic fruit as room service but the options are limited for breakfast and we enjoyed main dining and park cafe for our breakfast options. Overall the food was very good. The bars were great! We really enjoyed the Mimosas and Bloody Mary bar in the pub. The schooner bar is always a fav and their lavender daquari is amazing! Boleros has a coconut mojito that is wonderful. Wonderland is fun to pop into for a nice drink and to check out the scenery. Vintages had a nice wine selection. All the pool bars were great with very little wait time and the solarium was the best. All staff were polite and quick. The customer service on this ship is top notch! Our cabin was on the 7th floor. We had an extended balcony. It was wonderful. The rooms on this ship are laid out so nice with lots of storage space and drawers for clothes. We each had our own closet on either side of the room. The bathroom was roomier than any of the other royal ships we have been on. Our stateroom attendant was our favorite so far. She went out of her way to make sure we had a wonderful experience. The excursions were great. Coco Cay is wonderful and it is so nice that Royal honors your drink package and food on the island. The lunch was wonderful. We stayed on Chill Island for most of the day and did go to the pool with swim up bar for a bit. It was busy but so fun. We ended up spending $40 on 2 lounge mats for the day for the beach. I’m not sure that was worth it. I noticed some people brought their own small blow up loungers with netting and I would probably pack something easy like that for next time but the loungers were nice. Next we went to Cozumel and ended up booking an excursion at Mr. Sanchos all Inclusive. It was awesome and we cant wait to go back. I reviewed that on Trip Advisor and that is where I found them. Next, we went to Honduras. I booked Little French Key all island access pass. This was amazing!!! I booked directly online and have also reviewed them on Trip Advisor as this is where I found this excursion. Last we went to Costa Maya. We just got off the ship and shopped around the port. It was a lot of aggressive vendors on the inside that were willing to cut the prices if you started to walk away and a lot of expensive vendors in stores surrounding this. I probably would not get off the ship next time. They did have a pool and swim up bar people seemed to be enjoying. Overall this is our 7th cruise and the best yet! We would love to go back on Harmony of the Seas! Read Less
Sail Date July 2019
We had a great time, but there could /should have been more for the teen age group to do. For example there was a dodgeball tournament , but for adults. Kids ran around the ship a lot, unsupervised. There were several fights in the ... Read More
We had a great time, but there could /should have been more for the teen age group to do. For example there was a dodgeball tournament , but for adults. Kids ran around the ship a lot, unsupervised. There were several fights in the arcade that lasted long enough for my son to video and security knew nothing about it. There were tons if activities for adults and they were all great. The staff is excellent, very helpful, friendly and accommodating. The room was nice, clean and our steward Mudi, was great! At night, the room temp was warm and the air did not seem to be working at its fullest, but not terrible. Getting on and off was very easy for the cruise as well as for the excursions. Food was good and there was plenty of options and choices. Our cruise director marQ was awesome and heand many of the cruise staff learned and remembered many of the guests names. This made it very personal and fun as well. Excursions: amber cove- we did the horseback riding at Seahorse ranch and it was great. Horses are beautiful and Fausto, our guide was very informative on our way there. San Juan: the rainforest and Old SanJuan, very nice and interesting St. Thomas: snorkeling sea turtle cove, this was beautiful and we wish it would have lasted longer Grand Turks: the beach had a lot to do for everyone the water was beautiful. Read Less
Sail Date July 2019
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation ... Read More
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation personnel and passport officers but they cause us to wait sometimes 2 hours in order to get confirmation. Sometimes they do not accept official letters from embassies. So, they must update the visa requirements checklist including special passport holders. As a frequent traveler, I do not want to be treated as a missing visa issue again and again. Because I do not need to have a visa. Furthermore, as a premier guest, we experienced a lot of problems, some restaurant managers trying to tell me that there are 2000 platinum plus members staying on the ship. Therefore they can not give us a priority in the restaurants. Later I learned that this was a total lie. I reported the situation to the general hotel director and asked him that if I can not get any priority why do I need to choose Norwegian again. I received no response. Therefore you can not receive any priority even if you are too loyal to the cruise line. For thermal suite packages, the ship sold more than the available limits in the spa area. Everybody who finds the door open just jumps in. Everybody start having an argument about sitting in lounge chairs. I was assaulted twice by other passengers. I also reported this situation to the general director but nothing changed. The spa personnel most of the time left the door open or some other guests invite others to use spa for free. Therefore the majority f the passengers get really angry for why they paid extra for thermal spa if everybody can jump inside freely. At last, during the disembarkation process, everything becomes chaotic. The ship personnel can able to collect and make passport stamps while we are on the ship and inside the European premises for one week we traveled to Portugal and Spain ports. But they preferred to do EU entry passport stamps on our own during disembarkation at Barcelona. I have to wait a lot of lines, ship exit line, passport stamp line, baggage collection line and taxi stand time. It takes a complete 3 hours. I have been cruised many times but have not seen such a thing in Barcelona for the recent 10 years. I have been many times cruised with Norwegian but their loyalty seems to be nothing more than 2 free special dinners which are limited to 25 USD max order per cabin not per member. I expect them to give unlimited internet or some more dining night for free but once you get platinum, do not try to get higher because once you reach plat plus only thing you get is a dinning chance with an officer as a group of 3-4 staterooms in a main dining room. Especially in this cruise from Cape Canaveral to Barcelona, most of the passengers are really annoyed because only three shows were presented as unique for 15 days. For other days they repeat the shows again and again. Everybody goes to bed at 7 pm after dinner. So we call the ship as a ghost at late times. Epic is a good ship I have traveled with her 4 times in the past. But it was managed well and the level of the service and fun was great. Use to be Burn the floor took a showplace in Manhattan but no more. I have never heard someone playing the piano in the taste also. Furthermore, the waiters are not trained most of them newly joined to the company. Sometimes you have to wait 2-3 hours for a 3-course meal. For even the laundry they keep saying that every day they receive 5000 bags of laundry, they work so hard, they have no time to rest etc. I do not understand why are they acting like this. Read Less
Sail Date April 2019
I am choosing to writing to a review to help someone else who is researching this ship the same way that I did. I’m a mother of 4 and my children have only ever sailed with Disney Cruise Lines before.I have to admit I was a little ... Read More
I am choosing to writing to a review to help someone else who is researching this ship the same way that I did. I’m a mother of 4 and my children have only ever sailed with Disney Cruise Lines before.I have to admit I was a little worried to try Carnival based on some reviews I read. We wanted to experience Disney Parks during our spring break but couldn’t tag the Disney Cruise line into our budget. Carnival Offered a great price for this 4 day Easter Cruise that we could afford. We used Mears transportation from a Disney’s Animal kingdom lodge to Port Canaveral. For $35 a person. We used Carnivals transportation back to MCO airport. You book that through the excisions. It was the same price I believe Both were great On board the Liberty we had 2 connecting balcony rooms on Deck 8 aft. Rooms 8378 and 8380. We had 2 adults and 4 children diving us into 3 in each cabin. The price per cabin was $1500. Excellent deal.the rooms were ready right at 1:30pm like stated upon checking in Prior to booking I started researching the Liberty and found some negative reviews here on Cruise Critic which had me very worried. I am also a Travel Agent so I consider myself a Travel Expert with a lot of knowledge when it comes to what to expect when it comes to Cruising. If you are familiar with Disney Cruise lines you know that they are top notch. High quality. I’m here today to let families know that the Liberty is a excellent ship and I give it 5 stars because even though it is an older ship the staff has done a great job at taking care of it. I constantly saw crew members cleaning, scrubbing grout, being attentive to guests as well as also being very friendly. The service was perfect! The crew members onboard this ship work very hard. The kids club with Dr. Suess was great. The dining room staff was great. The gym was great and very clean. We work out everyday and this was important to me. So I was very happy with the gym. The spa services as well. The evening entertainment was soooo good. The shows were very well done. (I’ve seen some cheesy ones on Carnival before) Lots of family entertainment as well as separate adult entertainment. The dive in movies were perfect choices and they give you a blanket and popcorn. Cookie the cruise director is the best cruise director that I have ever met. Seriously that guy is going to go far in life. He stated he has only been a director for a year. Find the ship that he is on and you aren’t promised a good time. Overall my entire family was very happy with the Carnival Liberty. Guys burgers are the best here as well as The Wok on the lido deck or you can grab a sub sandwich from the deli, pizza, seafood, soooo many choices of food on the Lido deck. We don’t drink alcohol so that is the only area that I lack an opinion on. However the bar service seemed to be very productive from what I could tell. We purchased the soda package and my family did get their sodas in a timely manner. We stayed away from the Casino so honestly we didn’t experience much of any secondhand smoke. Also one of my concerns. No need to worry We sailed to The Bahamas and at Nassau we did the Atlantis Aquaadventure. This was the very best time of the entire week! Highly recommend. Worth every penny For Freeport we did the Beach day at Lucaya for $44. Also excellent. We didn’t purchase the lunch package here. You don’t need it unless you drink alcohol. You are back at the shop early enough to eat lunch when you return. We order snacks and sodas from the bar area here and paid less that $10 for the snacks and the sodas were $4. Also bottled water here is $4 They give you a chair and a umbrella as part of your package. Beautiful beach with volleyball, basketball and straw market shopping. Very safe. Also the day of embarking was so easy and hassle free. The quickest check in I’ve ever experienced. I read other reviews that stated the ship smelled. We did not have that experience. At least not on deck 8 anyway. Our bathrooms in our cabins did not smell. One evening my shower drain clogged and I called maintenance. They were there within 10 minutes to fix it in a jiffy and all was good. I hope this helps a mom out there on a budget who is wondering if a Carnival Ship would be good for her family! I encourage you that it is. We’ve done 9 cruises and mostly all Disney as a family and my children loved this ship! We would sail The Liberty again! Thank you to every crew member onboard. They really do work hard. Also helpful hint I booked this cruise on Black Friday with a special price and gave it as a Christmas gift to my kids knowing we would have school spring break so this cruise served many great purposes for us and like I said was so very affordable Read Less
Sail Date April 2019
In my opinion this cruise was not worth the amount I spent. I have sailed with Carnival 1 other time and it was the worst experience of my life and I almost never went on a cruise again after that. Last year we tried Royal Caribbean for ... Read More
In my opinion this cruise was not worth the amount I spent. I have sailed with Carnival 1 other time and it was the worst experience of my life and I almost never went on a cruise again after that. Last year we tried Royal Caribbean for the first time and loved it and this year I decided to give Carnival another chance. My mistake. I went with my boyfriend and 2 other couples so there was 6 of us in total. To begin, the embarkation process was smooth and quick as well as disembarkation. When we got to the room it was very small with no place to even put our suitcases to get them out of the way. I went on RC cruise line last year and the cabins were much bigger. This is not my main concern. Dining times were filled up so fast we had no choice but to choose 8:15 which was very late to eat dinner. Also, it was the prime time for many events so we either missed the events or we missed dinner. The activities and entertainment were a lot of fun for all ages. The comedians were very funny and the deck parties were a blast. Our entertainment director, Schwartz, was very entertaining and really made the whole cruise a lot more enjoyable. The service was great. Most people were very helpful and friendly and remembered names. We did an excursion at St. Thomas and we did the Turtle Cove snorkel. It was AMAZING and I would highly recommend doing this excursion. Grand Turk was very busy as there were multiple boats there so the beach was packed before we even got off the ship. There were no chairs anywhere so we had no choice but to go to the pool. Puerto Rico was a port I have been to before. Lots of little shops and places set up selling things but other than that there was not much to do. The next topic is the things that bothered me most. My boyfriend and I bought the endless bubbles package. It was not endless. You could only get a drink if you were sailing unless you wanted to pay taxes. The package did not include a cup to refill. You had to stand and wait at the bar to get a drink. Also, if you were thirsty after 2am it was water or nothing. There was no way of getting a drink at night because all of the bars closed and that was the only way to get a drink. Also, every bar closed at about 12-1 am except the casino bar. So if you wanted a drink you had to go all the way down to the casino until they closed at 2 as well. We did not get our use out of our drink package at all and a lot of people we talked to did not even buy the drink package but were still being served drinks. The buffet hours were very weird and things opened and closed at weird times. The only thing open late was pizza which sucked. The food itself was not great. The food choices at dinner were horrible. The desserts at dinner were horrible as well. The buffet was hit or miss but for the most part it was not too bad. The desserts at the buffet were great. The burger joint was probably the best food on the entire boat. Lastly, the picture situation. They took amazing pictures so we wanted to buy all of them like we did on RC. There was absolutely no option to buy all of our pictures. If we wanted them all it was $600. On Royal Caribbean for $300 we got all of our pictures on a flash drive that we got to take home with us. Overall, our experience was not great. We will not be sailing with Carnival again and will be going back to Royal Caribbean. Read Less
Sail Date April 2019
First of all, I must say that our cabin steward was an absolute sweetheart. Many of the ship crew were also great. The downfall is that the ship is old and small. The metal around the decks is painted over eaten away steel. We found ... Read More
First of all, I must say that our cabin steward was an absolute sweetheart. Many of the ship crew were also great. The downfall is that the ship is old and small. The metal around the decks is painted over eaten away steel. We found holes throughout the railings. The carpets throughout are old and many sofa/restaurant bench upholstery have stains. There is a peculiar smell about the ship. Many times there are sewage and/or grey water smells. The buffet was subpar. Desserts were great the first night then thereafter were dry and flavorless. The sit-down dining was better but not outstanding. The ship lacked entertainment. There was a comedy show that was good. Many of the shows in the liquid lounge revolved around what to buy on the islands and promoted their sales in their ship stores. The ship was small and if you are planning a long cruise you might want to choose one with many stops so you are not bored to death multiple days at seas. We were in a cabin with a window. The room was clean the bathroom was dirty in corners with caked on dirt. I suppose they don't have time for deep cleaning since a steward told me when we were leaving the ship that they were boarding again in one day. This ship does not compare to Royal Carribean or MSC. We were disappointed and felt it was a major waste of money. Read Less
Sail Date April 2019
My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were ... Read More
My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were friendly-comedians were hilarious-food allergy attendants were very knowledgeable- main dining restaurants were very good- The Beatles musicians were fantastic The bad: The shows were terrible and there were no family appropriate show options. All of the game shows were held in the attium where the seating was cramped and it was difficult to hear. The casino was right in the middle of the ship so you had to walk through smoke to get to restaurants, shops, etc,. The few options that were family friendly cost an additional fee and were always booked. Disembarkation was the most unorganized thing that I have ever seen. Lines in every direction without any guidance from staff. It took us three hours to get off the ship. We were oin our disignated area at 7:45 when rhey called for us and did not get through customs until 10:45. It was a complete nightmare people breaking in line and no one there to direct you where to go. When we asked where to go we were told to follow the line. The design of the staterooms was terrible. The toilet area was tiny and and there was no privacy. My husband and I kept waking each other up because the toilet was so loud when flushed. The bed was wide, but it’s curved which makes it shorter. I am 5”8 and my feet were hanging off the end of the bed. The ugly:The ship was dirty- our stateroom 11179 was disgustingly filthy. When we entered our stateroom there were crumbs on the bed, the floor and the carpet was stained. We asked our steward to vacuum our room and he apologized and cleared the crumbs. I noticed a stain by the bed where someone had thrown up on the wall and it had obviously ran down to the carpet. I showed the wall to our steward and he said “oh that is an old stain, but I will try to clean it”. As he was cleaning the stain and the dead bug that was smooshed on the wall he picked up a sleeping mask and handed it to me. I explained that the mask did not belong to me and he apologized. In summary, I will continue to cruise , but I will never go on the Epic again. Read Less
Sail Date April 2019
We sailed the Carnival Breeze for our bi-annual Spring Break cruise, April 13-20, 2019. It was a great cruise but did have a few negatives. First, the good and very good: -Embarkation – the new way that Carnival does this worked ... Read More
We sailed the Carnival Breeze for our bi-annual Spring Break cruise, April 13-20, 2019. It was a great cruise but did have a few negatives. First, the good and very good: -Embarkation – the new way that Carnival does this worked very well, and boarding the ship was an easy process. Much better that the prior process of waiting in lines to see a representative, showing your credit card, getting your room keys, etc. Now it’s just walking into the security area, having your boarding pass scanned, getting a boarding group number, having your picture taken, getting screened and waiting for your number to be called. Your room keys are in a tamper-proof envelope in your cabin’s mailbox. -Food – the food everywhere was quite good, especially the desserts in the main dining room and the “Sweet Spot” in the Lido Marketplace. I wanted to try many of the dining options I’ve not tried on my prior Carnival cruises since the Breeze has so many to choose from. BTW, they changed the Tandoori station (which was included) in the aft pool area to a Seafood Shack (additional charges apply). I’m glad they did, as the lobster roll platter was outstanding – 2 rolls with fries for $14, and the lobster filling was fresh and plentiful. I also tried the new Carnival Deli menu – the Cuban sandwich was very good. Also, I tried the Mongolian Wok for the first time and enjoyed my noodles with beef in Sichuan sauce (spicy). I was going to try the free lunchtime pasta bar at Cucina del Capitano, but some of our cruise mates tried it and said it was nothing special. The new food tries also included Guy’s Pig and Anchor Barbecue (very good) and the light soup and salad lunch offerings in the Plaza Café. Of course, previously-experienced Guy’s Burger Joint was visited as well as the Blue Iguana Cantina for a breakfast burrito and lunchtime tacos. All very good as usual. We ate breakfast in the main dining room every morning except one, for Sea Day Brunch or Open Seating breakfast, to avoid the mobs of people in the Lido Marketplace. Food was good; however, it was hit and miss on the poached or over-easy eggs having a soft yolk. Dining room food for dinner was very good with few exceptions. -Drinks – we had the Cheers! Package so we were able to try many different concoctions from many different bars. Our favorites were the Casino Bar, Alchemy Bar and Red Frog Pub. Drinks were consistently prepared, and after-dinner specialty cocktails at Alchemy were a nightly event. -Entertainment – very good shows in the main theater, with talented singers & dancers and nice staging/special effects. The Country/Rock band and singing duet were both great. We enjoyed the live music nightly. They also had a modern string quartet that played today’s songs instead of traditional string compositions. -Shops – the Breeze has a wide variety of shops with reasonable prices. Of course, my wife got a “souvenir” at the EFFY fine jewelry shop. We also won a raffle there for a signature EFFY jeweled panther keychain and ruby pendant necklace. -Service – overall the service was quite good, and the crew we encountered friendly and wanting to help. Service at the bars was quick and efficient. Our dining room team (Early Seating Dinner) was hard working and did a good job all week, learning our names the first night and using them every night thereafter. However, it is apparent that they have reduced staff in recent years and the team was stretched thin on the busy nights (first night, Elegant nights, etc.), as the ship was at capacity, with 4700+ guests on board (standard double occupancy is 3690). The Guest Services staff were some of the best I’ve encountered – I’ll describe an issue I had with the cabin involving Guest Services later in this review. There were some inconsistencies with certain aspects of the service we experienced, which are also described later in this review. -Cabin Steward – our Steward Victoria was probably the best we’ve had on any cruise, on any cruise line. She did an amazing job of keeping our stateroom clean and comfortable and supplied with what we needed. -Casino – it was large with plenty of slots and table games. I don’t gamble, but my wife certainly made some donations on the slots. As mentioned previously, the bartending team was top-notch. However, as this was Carnival and the only indoor venue that allows smoking, be prepared for a constant smoke smell – the ventilation clears the actual smoke quickly, but the odor is persistent. Shore Tours – we did Carnival-sponsored tours in each of our four ports. All were fun and informative. Now, the not-so-good: -Cabin – although our category 8C veranda cabin was Carnival’s usual rather roomy size compared to other lines, with a comfortable bed and couch, our cabin #8441 developed a sewer-like smell shortly after sailing. Long story short, they were unable to resolve the issue during our voyage. Our steward said this was not the first time someone raised this issue, so I would recommend avoiding this cabin. That said, once I raised the issue with Guest Services, they did make every effort to resolve the issue, sending the floor manager, HVAC technician and even a Guest Services representative to investigate the matter. Our workaround was to leave the bathroom door slightly opened, as the air intake vent in the bathroom was quite powerful and kept the air circulating and the smell reduced. We bring a bungee cord with us to prop open the balcony door, so this was also done occasionally – when opening the cabin door at the same time, the air from the hallway comes rushing in to refresh the cabin air. These steps kept the issue to a minor annoyance, and Guest Services compensated us with an OBC that we felt was satisfactory compensation or our inconvenience. -Certain Main Dining Room Service – at Breakfast/Sea Day Brunch, it sometimes took a while to get attention by the servers after being seated. It sometimes took several minutes before we received water and coffee. Also, it sometimes took a while to receive our orders, even when adjacent tables received theirs even though being seated after us. Finally, getting bar drinks/wine at dinner was a challenge, especially in the first few days of the cruise. Things were better later in the week. -Crowds/Lines – this was the largest cruise ship we’ve ever sailed, and as mentioned previously, the ship was at capacity since it was a Spring Break cruise. The chair hogs we out in force, so we didn’t even try to lay out in the sun while on the ship. We got our sun time on our shore tours. Also, lines for certain food stations in the Lido Marketplace could be very long at peak breakfast and lunch times. In fact, the one morning we had breakfast on Lido the lines were so long at the buffet I was able to get a Blue Iguana burrito (no line!) and finish it before my wife returned with her eggs and bacon from the buffet. Finding available tables could also be a challenge. Getting off the ship at certain ports of call also had big backups. The cruise being over Spring Break meant over a thousand kids on board, so there was plenty of hallway running, (every) elevator button pushing, and loud areas. Definitely not a cruise for relaxation. -Debarkation – chaotic and slow-going. It seemed to me they called too many decks (for self-assisted departures) and Debarkation Zones (for checked luggage folks) at the same time, overwhelming the solitary forward staircase and elevators used for this purpose. This needs to be better-managed. -Overall – a great cruise with lots of dining choices, great drinks and service (with a few exceptions) and smooth embarkation process. Although there were some issues (the cabin odor being the main one), the weather was great all week, and we enjoyed the ports and sea days. I would definitely cruise the Carnival Breeze again, just not at Spring Break and not in cabin #8441. Read Less
Sail Date April 2019
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were ... Read More
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were disappointed by almost every significant aspect of the trip. The disappointment began almost immediately. After working with the front desk to sign up for a few activities, we sat down for lunch. The dining room was nearly empty at the time, and yet we were placed immediately next to a bussing station where the noise, which included the waitstaff and bussers neglecting their basic responsibilities, was nearly unbearable. And regarding those basic responsibilities, despite the fact that the dining room was nearly empty, our waiter disappeared for 10 to 20 minutes at a time and our lunch (with our two young children) took about two hours. Our dinner that same night was no better. We were placed in a back corner, again immediately next to a bussing station. And somehow, the service was even worse (Table 115 at the Enchanted Garden, if this helps identify our initial waiters). Our waiters made no effort to interact with us or, more importantly, our children. The busing station was again loud with servers talking and, of course, dishes clanking. And meanwhile, while we were informed that Kids Club personnel would come by our table to grab our children, we never saw them. 30 minutes after they were supposed to come by, we inquired but were told that the Club had already come by. Of course, they had come nowhere near our table. And yet, when we complained to the head waiter, Dan, his response was literally that it was “out of our control.” This response was beyond rude and simply unacceptable. When I finally complained to the front greeting station, someone finally helped us when I recommended calling the kids club. Two young ladies came down to get our children, though once again, I was not impressed by these 2 young ladies— they didn't get down and talk to the kids, they talked amongst themselves and just told the kids to keep up. After dinner we were so upset we went to the front desk and asked for a change in table. Keep in mind that this was all on the first day. The next day we were moved to a new table, which thankfully was better placed and staffed. Cornwall and Nery were lovely—at least they were more interactive and even gave us a few riddles to solve (as a side-note, our stateroom attendant was also quite good. We do not recall her name, but our room number was 7678. A minor bright spot for our trip). Turning back to the dining experience though, there still wasn't any Disney magic to be found. Other wait staff was doing magic tricks for their tables, or folding the kids menus into special shapes or bringing the kids extra napkins folded like flowers or hats. Ours really did nothing extra for us, and while Dan came by to check on us from night to night, it was clear he was doing so not out of a genuine wish to make our experience memorable, but rather to cover himself for the first-night debacle. The 7 nights of entertainment was also extremely disappointing. It had two decent shows with Disney characters etc., and the ventriloquist, Taylor Mason, was great! However, there was also a guitar player whose act seemed to be nothing more than taking requests for older songs from the audience and a talented but extremely boring guitar player. There were also sticks and boards players who were entertaining, but far from headliner quality. The "broadway" night was a man who sang to the crowd for an hour. My daughter fell asleep, my husband and son left after half an hour. That was NOT magical, it was boring, we can listen to CD's at home. We thought there would be at least some dancing in the background or something. The juggler/comedian who performed was quite good, but he was not a headliner, you had him in one of the small rooms, where he couldn't even do certain juggling acts due to the low ceiling. So while there were a few good shows, some of the nights were a complete waste of time. I was told that the entertainment on a Disney Cruise was incredible. That is simply not the case. As for the late-night adult entertainment - Chris was incredible. He made any and all activities fun. But he disappeared after night three of the cruise. The other nights they had mini shows that were mostly boring. The Broadway guy sang—again. The guitar guy sang—again (and did the same show of, “no I don't do that type of music,” and then would play some music that we wanted to play. Really no creativity whatsoever. The juggler/magician once again did a nice show. And the violinist in the champagne lounge was lovely. We did some trivia games (they were okay at best), we did the character drawings (the teachers seemed to be reading off a paper and not very trained). We did the carrot and potato race twice, which was a decent activity. We did the magic show (the kids loved it, but then the magician performed 2 more times, the exact same show). Just like the juggler, one act on repeat. Same with sticks and boards side show, same as stage show. I already talked about the wait staff, the food for the kids was fine, but the food for the adults was nothing special and actually blown away by the food on Norwegian cruise lines. Another disappointment was of course Castaway Cay – the ship tried to dock 3 times and couldn't. We of course understand safety and we appreciate the effort to dock at the island. But this is a significant part of a Disney Caribbean Cruise. How is it that you don't have an alternative plan to get people on the island if currents are strong and wind are high? But more importantly, if you don’t have a plan, where are the plans to make the extra day at sea even somewhat memorable? The plans appeared to be nothing more than a couple of trivia games, another potato race, and a sticks and boards workshop that were thrown together at the last minute. How does that possibly compare a day on a private island with white sands, snorkeling, bike riding, and water slides? Our kids were literally in tears, and yet I couldn’t even begin to lie to them and say that the activities during the day at sea somehow made up for it. Interestingly, the Castaway Cay activities were never removed from the on-board Disney Cruise app (that the staff recommended continuously), despite attempting to refresh the app so that those activities would disappear. Therefore, while we were sitting on the ship that day, whenever we would look at the app we would still have to see the fun activities we were missing. It was a brutal blow to my kids to have to see these activities, but then be informed that those were the ones from the island, and therefore not available. Turning to the Kids Club--you are Disney and the cruise is supposed to be an amazing experience for the children. How is it possible that this was run so poorly? Our kids are seven and nine years old. You had a few sporty activities for the 9-year-old age group in the club rooms. But it was basically LORD OF THE FLIES in there. The counselors did not run the games well, and the games were not fun because they would turn into chaos within just a few minutes. Why would you not organize activities where the counselors lead them on different activities on the boat, such as basketball, or dodge ball? Or at least keep the games organized so the kids can have fun and not be fighting over the rules? Absolutely unacceptable. People had to sign up for the soap race car event early. My son missed this since (like the dinner crew) it wasn't really announced (you had to look for it). My daughter did some cooking, volcano building, and slime making, and she traced a few Disney pictures. These were all fine, but these are the most memorable activities over a 7-day cruise? Meanwhile, our son played video games almost the entire time he was in there. To be clear, my son was on a Disney Cruise, and yet when he was in the Disney Kids Club he was left on his own to play video games. I even saw one of the counselors meanly grab a kid by the arm and push him back because the child was trying to ask a question while I was talking to the counselor. Luckily another counselor came over and took the kids away but if that was my kid, I would have been furious. Given the lack of interaction in the kids club, neither one of my children really met anyone that they now consider a friend. Not surprising when there are about a dozen iPads and 10 other video game screens. Where are the camp counselors getting the kids together and playing name games and other interactive silly games that get kids laughing and making memories? They were usually standing together talking, or just leaning against a wall. Or standing out in front of the hallway directing people in. Not learning kids’ names, not teaching them songs, or how to draw, or playing board games with them, or running other games (there are books and books of games to play as Ice Breakers that kids that age love). After a week the counselors did not even KNOW who my kids where. I would go looking for them and they would have no advice for me, they could only look on the map at their little dot. The kids were literally just blinking GPS spots in their minds. In short, we choose a Disney Cruise, and paid a significant premium, for the Kids Club, the Disney shows, and overall Disney Magic. The other parts of a cruise you can get on any ship. Our decision seems to have turned out horribly. Again, how could our kids spend seven days with Disney counselors and come out not knowing one name, or one story, or one funny joke that was taught to them? This is completely unacceptable. Not having any game plan for a day at sea if Castaway Cay does not work out is similarly unacceptable. And the entertainment/shows were also disappointing. We did our best to try everything and find the Disney magic, but everything was far below what was expected. We took time off of work, flew out from California, and our kids missed school. We sacrificed a lot for this supposedly amazing experience. We could have had a better experience on a 4-day cruise out of Long Beach and still had 5 more days (and thousands of extra dollars) to do something else spectacular. Read Less
Sail Date April 2019
We chose this cruise for my 50th Birthday. It was the first cruise for both of us and I was very nervous because of reading a lot of negative reviews. But we had a great time! We knew there would be crowds and lots of kids because my ... Read More
We chose this cruise for my 50th Birthday. It was the first cruise for both of us and I was very nervous because of reading a lot of negative reviews. But we had a great time! We knew there would be crowds and lots of kids because my birthday was the week before Easter, so we booked a Spa Balcony room so we would have a quiet retreat. Best decision ever! We truly enjoyed the thermal suite and never found it to be overly crowded. We had the UBP and three nights of Specialty Dining. We chose Le Bistro, Cagneys, and the Cirque Show. Food and service was great in all three! We enjoyed the shows, Priscilla, Burn the Floor, and the Epic Beatles in the Epic Theater. Unfortunately we did not get to the smaller venue to see the Beatles in the Cavern Club in time to get seats, which was our own fault. We had great food and service in both of the main dining rooms and also in O’Sheehans. Loved the wings!!! Our room steward, Jingles, was amazing! He kept our room and balcony stocked and spotless at all times and made the best towel animals! We were fortunate to get extra time in Tortola for planned maintenance on the ship. Wished the port time in St. Thomas had been longer, but it’s just a good excuse to go back. Great Stirrup Cay was fabulous. Rented a clamshell near the tacos and tequila... need I say more?!? We will definitely be planning more cruises with Norwegian! We loved the freestyle cruising concept. We honestly had nothing to complain about. We heard all of the horror stories about embarkation and debarkation, but we were on the ship within 45 minutes of our arrival at the port and walked off with our luggage before 7:30 a.m. Truly one of the best vacations we have ever been on! Read Less
Sail Date April 2019
We were originally booked to go on the Oasis of the Seas the same week, but a crane colliding with the ship ended that and we were desperate to get away so we broke ranks from our friends who were doing an itinerary we've been on a ... Read More
We were originally booked to go on the Oasis of the Seas the same week, but a crane colliding with the ship ended that and we were desperate to get away so we broke ranks from our friends who were doing an itinerary we've been on a few times already and decided to book the Epic because of the the stops in Tortola and Great Stirrup Cay. Two places we had never been. The other stop was St. Thomas. We were excited to get down to Orlando and get out to sea as it had been a long winter and both of our jobs were ramping up for a busy summer season. What a surprise we were in for. Below is my review that I sent on my survey. I'm not a cruise newbie by any means. This was my 7th cruise. It was our first time on Norwegian. To be honest something just seemed off from the get go. The Norwegian staff at embarkation in Port Canaveral was rude. The man telling us what counter to go to, actually rolled his eyes at my husband because we stepped too close to spot 23 rather than 22. Everyone was jammed in and there was no where we could go, so we fanned out as the clerk finished with the group in front of us. This man rolled his eyes in disgust and looked at me and said, i told you to go to 22. He was an unpleasant piece of work. ! Next, we walk down to find a place to sit at the port before they started boarding and there were so many seats reserved for "priority" guests, that there was no room for those of us low lifers that were not priority. The woman who wouldn't let us sit in the priority section was completely ignorant and rude. We've never experienced such a ridiculous boarding of a ship. The staterooms were not ready, everyone was crammed into the Garden Cafe like cattle, with again no where to sit and we were stuck with our carry on bags. The whole process was poorly executed and indicative of what was to be an ongoing theme the entire week. We nicknamed this experience the Epic Failure. Once we got to the rooms, we found the layout utterly disgusting. This is our fault for not researching, but who wants a bathroom area split from the shower and separated by a curtain from the sleeping area? Disgusting. I thought Norwegian was upper crust of the cruise industry. Once I saw this, I doubted that and was only provided more proof as the week went on. NCL advertises the free style cruising, but dining areas are always packed and crowded and you wait forever! The way you have to reserve seats for shows and plan reservations just to see them is ridiculous. We were told by hosts at the restaurant doors that we had to have reservations, but you couldn't make reservations online. I called the dining number to make a reservation and was told I couldn't make a reservation. Our other issue was the constant up charge for everything. You want to see a cool show, up charge. You want to use the hotubs in the spa, up charge. You want to set foot in the ice bar, up charge. You want a full face mask for your snorkeling expedition, up charge! I mean seriously, it became our running joke. There were not many fun free activities. Not everyone wants to get drunk. The open air spaces were totally lacking. Come on, you have 4000 people on the ship and you cram them all onto one upper sun deck and one pool deck? There were hardly ANY open chairs in any of the open areas. We spent half our time holed up in a small area near the humidor lounge just to find seating and to stay out of our room. The whole atrium is stuffy and crowded. We tried to make reservations for the Escape the big top game and couldn't get in, we tried to see the musicals and could only get late late times and frankly the whole entertainment crew just seemed off and tired. Speaking of crew and staff, I was rudely and literally yelled at by some bus person on the Garden Cafe straight out over the bridge who told me I should go down stairs to the Italian restaurant instead of waiting for an open table. He then took his time to clear the 20 dirty tables that were in the area. I wasn't leaving that deck and losing touch with my husband, sorry. The only positive encounters I had on the ship with the crew were the interactions we had with Borgy our room steward (who by the way is the sole reason I do not give this sailing an absolute fail rating) and the young lady who greeted everyone in the cafe (washy washy, yummy yummy, coffee coffee) and a lovely woman who took some time to talk with us each morning and literally brought us juice to our table. The rest of the crew just seemed surly and angry at the world. We just didn't have that feeling of being welcome that we have on other cruise lines. Now, let's talk about the worst of it. Debarkation day. What an ABSOLUTE disaster!!! We literally spent 2 hours in a stairwell trying to get off the ship with all of our luggage. We were on Deck 11 trying to make it to Deck 6 and could not get an elevator so we decided to hoof it down the stairs. No big deal, until we were stuck at Deck 9 and could not get down any further. People were fighting. Babies were screaming. All we wanted to do was get off that god awful ship. Then when we finally go to the right deck, someone told us we had to go down to deck 5. We then had to march the entire length of the ship in some mouse trap maze and back to where we just came down from, go through security and then deal with more security in the port. The entire process to get off your ship was over 4 hours! There is something really wrong there! What if you had had an emergency at sea?? I would be scared for my life. You can’t handle embarkation or debarkation, how would that crew handle a disaster? With all this in mind, I am not saying we would never sail with NCL again, but it would have to be one absolute hell of a deal and never ever, ever again on the Epic. That ship ought to be sent that ship to the boneyard. Read Less
Sail Date April 2019
We had the most EPIC vacation on the Norwegian Epic (pun totally intended). The ship had a great layout, the service was great and we really, really loved the food. The Chinese restaurant was the biggest surprise. This restaurant, along ... Read More
We had the most EPIC vacation on the Norwegian Epic (pun totally intended). The ship had a great layout, the service was great and we really, really loved the food. The Chinese restaurant was the biggest surprise. This restaurant, along with the buffet, Irish bar and two main dining rooms, are included in the price of the cruise. The noodle bar that is part of the Chinese restaurant was great!! We ate there every other night. My six year old also loved the child care. The theming was amazing! He attended the pirate, spy and outer space nights and loved them. He even cried when we tried to pick him up early...he was having too much fun with all of his new friends. My only advice for next time would be to book specialty dining early. We enjoyed the Cirque show but would have loved to dine at the Japanese restaurant. It was booked completely. Also, if you are going to the private island, make sure you make a reservation for the tender to the island. We could have had an extra hour or two of island time if we had figured that out sooner. Don’t feel like this was clearly publicized. Overall we will book Norwegian again!! Read Less
Sail Date April 2019
Service was top notch. Price was reasonable, timing worked with our schedule, beverage package was fantastic. Stateroom was a good size with lots of storage, and the bed was really comfy. Bathroom was compact; shower was small, but it ... Read More
Service was top notch. Price was reasonable, timing worked with our schedule, beverage package was fantastic. Stateroom was a good size with lots of storage, and the bed was really comfy. Bathroom was compact; shower was small, but it worked very well. Outside areas were roomy with lots of chairs; no scrounging around to find somewhere to sit! Overall atmosphere was great; lots of fun entertainment, but not total party atmosphere. Hallways were relatively quiet at night, something we’ve had negative experiences with in the past on a different line. Food was very good, but fell somewhat short of our expectations. Breakfast buffets were outstanding, with lots of variety, but the dining rooms not so much. The food was good, just not, well, special. Freestyle dining, however, is a really nice option. Ports of call were great; we did Key West and Freeport, and had plenty of time at both places. Boarding process was incredible; we arrived earlier than our allotted time and expected to have to wait quite a bit. We were pleasantly surprised to not only breeze through the initial boarding process, but to be welcomed aboard and immediately have access to our rooms! That blew us away. Disembarking was just as smooth. We opted to keep our bags with us, which we left in the stateroom while we had breakfast. After a short wait in line once we finished eating, we were off the boat and through customs. Very, very smooth process! Overall we were pleased and will book again with Norwegian. Read Less
Sail Date April 2019
we choice this cruise cause it was just what we needed ….we had our friends that came down from NC and stayed with us, to go on this cruise with us....they're our cruise friends,,,it was short, but great...had a blast and everything ... Read More
we choice this cruise cause it was just what we needed ….we had our friends that came down from NC and stayed with us, to go on this cruise with us....they're our cruise friends,,,it was short, but great...had a blast and everything was really wonderful...and thank you for such a great trip...the rooms and the food was really good, and the drinks were out of this world and plenty of everything....we will go on another one when we can....for sure...we really like the Sun, it's like the Sky lay-out....we had free booze on this one and they were really great....you name it, they make it or have it....the food was plentiful and a wide selection that would please everyone....we had great weather, which is just what we need, to get some sum, as well as some fun,,,we would definitely say that this was perfect for all of us and would go on this cruise again and we want to thank the Sun for coming to Port Canranival , which was only an hour away from we lived....WE WILL BE BACK !!!!!! Read Less
Sail Date April 2019
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything ... Read More
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything felt crowded. Buffet food was just so so. Main dining room was good food though. Overall, no desire to cruise on this ship again. First ship we've been on that did not have a walking/jogging deck. Okay, they did if you wanted to go back and forth on one side with a view of the lifeboats. Discover Cayman tour is way over rated. Private island had little to offer unless you spent money. Best part of trip was Ocho Rios Blue hole and tubing (Karandas tour). Ship groups looked very crowded. Really got tired of them always pushing their 'cruise next' program. Will definitely look for 'Burn the Floor' show when they go on US tour. Read Less
Sail Date April 2019

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