140 Port Canaveral (Orlando) Singles Cruise Reviews

Embarkation went very smoothly. The line was constantly moving, and a cast member gave out forms to fill out in line to cut down on waiting time (have a working pen with you). Security screening was quick (get rid of liquids, port ... Read More
Embarkation went very smoothly. The line was constantly moving, and a cast member gave out forms to fill out in line to cut down on waiting time (have a working pen with you). Security screening was quick (get rid of liquids, port authority won’t let you in otherwise) and I was walking on board around noon. Disney goes out of their way to welcome you by announcing you onboard into the atrium. Super awesome. The attention to detail on this ship was to be expected given the incredibly high standards of Disney. The atrium was magnificent. Parts of Disney are blatantly Mickey (which is super fun and whimsical) while other parts (especially the adults sections of the ship) were more hidden Mickey style. The Dream has three main restaurants plus two specialty restaurants (Palo and Remy). I went to Remy the first night so I missed the Enchanted Garden, but did go to EG for breakfast. The restaurants are very well themed, and I think EG was my favorite themed restaurant. It was gorgeous. Disney rotates you to a different restaurant each night so you have a chance to see all of them. Your waiters go with you, so no worries. I did not try Palo (I regret not doing that brunch) but Remy was equivalent (to me) as Victoria and Albert’s. Men are required to wear a jacket, so that should tell you there is a dress code. No jeans. Ladies must wear a dress or pant suit. The food was delicious. I did my hardest to get through all seven courses but my stomach gave up. Alas. The beef wagu was superb. The waiters were knowledgeable and explained in detail what everything was. The regular restaurant waiters were awesome! One liked to play games with us and gave us puzzles to work out while we waited for our food. We had three waiters for our table and they were very knowledgeable and had great suggestions. They also know who you are immediately. They knew my name when I showed up for dinner the second night after being a no show the first night. My jaw dropped before I could tell them my name. They also loved to heckle each other, much to me and my fellow dinner companions’ amusement. Royal Table and Animator’s Palette were also well themed and I loved the food. I only ate at their buffet, Cabanas, a couple of times, but the food had a lot of variety and was very good. Juice and soda are free (unless you go to a specialty place), as is room service, unlimited soft serve ice cream, and the hotdog/pizza/hamburger places. Pizza was very good too. Next to Cabanas is Venelope’s, which is a dedicated former sweet shop. We’re talking Willy Wonka people!!!!! The most beautiful, glorious cupcakes, fudge, chocolate covered strawberries, lollipops, cake pops, gelato (they make elaborate sundaes!)...I was definitely the kid in the candy store. They have a good variety of kid friendly movies on their “funnel vision” and kids can watch movies while swimming in the pool. I loved their Aquaduck slide. They have a movie theater that shows free, first run movies, and another HUGE theater for their broadway caliber shows. Golden Mickey’s, Beauty and the Beast and Believe are what Disney’s excels at. Please do not miss these shows. While Disney does have two dinner seatings (if adults only I suggest taking the second seating), they also play the shows twice so both seatings have a chance to see them. They have miniature golf, a sports simulator, numerous Character Meet and Greets (you have to book ahead of time for the Princess characters or you won’t get a pic of them) and all sorts of activities. I grabbed a Rainforest spa pass and loved Senses. The heated lounge chairs overlooking the water was so relaxing, and I love their variety showers. I didn’t travel with kids, but did walk through for a tour. It’s a Small World is a nursery for the three and under’s. Reserve those ahead of time if you want adult time, as that’s the one kiddy place that books full the quickest. It’s also the only one that charges you $9/hour to watch your baby. The other kids’ clubs are the Oceaneers Club (which made me really jealous of the kids that got to play there), the Edge and the Vibe. The Vibe, for teenagers, have their own pool. Adults also have their own pool, jacuzzi, decks, deck chairs (of which there was more than enough for us) specialty coffee and drink places, excursions, shipboard activities, and the District, which holds a variety of pubs, champagne areas, clubs with live music, and so much. I literally was not wanting for anything. Disney thought of everyone!!! I was not the least bit bothered by the kids on board, and I encountered no drunken brawls or obnoxious people. The staff were incredibly friendly, polite, and excellent conversationalists. They were also strict enforcers of the “adult only” sections, so you were left with peace and quiet if you wanted to stay in those areas. Castaway Cay was the highlight of the trip, and just as well themed as the ship, right down to the cute bathrooms! They also have an adults only section that had hammocks, a bike rental (which was super relaxing biking all over the island) and a dedicated place to get some fruity coolers or beer. There’s also a BBQ place. Didn’t hang out in the family side, but they also had all of that, plus some fun snorkeling places and water slides. Disembarkation went smoothly. If you wish for them to take your luggage off the ship for you, you must leave your luggage outside your door by 10pm. Make sure you remember to set aside clothes to wear off the ship the next day or you’ll be walking off in your pajamas. They issue out colored tags so finding my stuff in customs was easy (that, and I had obscenely bright Disney luggage so my eyes found it immediately). Just so you know for breakfast getting off the ship, they’ll do final breakfast based on what your dinner seating was. If you were first seating, your breakfast will be earlier. Second dinner will have breakfast after 8am. I highly advise AGAINST booking a flight before 3pm. You will be super stressed out and rushed and may have to skip breakfast, as everyone is getting off the ship and you’ll still have to get your luggage through. I had accidentally booked their bus back to the airport when in fact I was going to WDW after pulling in, but they were able to put me on one of their buses with scarcely a wait. Also, you do have the option of dressing up for Pirate Night. The ship plays pirate movies and music, the crew dress up in pirate gear, including the characters, and the guests join in the fun. I brought a costume had and had a ton of fun. There’s a pirate show followed by fireworks followed by a deck party followed by another pirate buffet. As you can see from this incredibly long review (should have done a table of contents and chapters), I was incredibly impressed by my first Disney cruise! To hear the first seven notes of “when you wish join a star” play on the ship’s horn during the Sail-a-Wave party made me teary eyed. The ship also has a variety of other musical horns, and they’ll play them either in port. If you’re fortunate, maybe you’ll be treated to a horn battle with other ships. I went for my 40th birthday. I went solo. Still loved this cruise to death. Do not let anyone tell you that this ship is only for families with kids. This is false. If you love traveling on ships with high standards, attention to detail, and are young at heart, please give Disney a look. They blew my previous cruise lines away. WOW!!!!!! I put money down for a placeholder before I even finished my cruise. Read Less
Sail Date February 2020
$th time on this ship & it never disappoints. I read the article on this site about keeping healthy-as a Nurse x 50yrs,I'm always health conscious.We were in deck 10-10185(Cent.park balcony) Wiped down all surface areas upon ... Read More
$th time on this ship & it never disappoints. I read the article on this site about keeping healthy-as a Nurse x 50yrs,I'm always health conscious.We were in deck 10-10185(Cent.park balcony) Wiped down all surface areas upon getting into our cabin-wiped down remote & out in a zip lock bag.Told the cabin attendant,I would be following her with disinfectant wipes due to my med condition & she was ok with that & appreciated the explaination. We booked the Solarium Bistro for our evening meals-after you chose your appetizers,they take your order.We washed our hands frequently,supplemented with hand gel,no problems.In Phillipsburg we did the Eco-snorkle-ok,but a long walk to & from the site off the ship area-saw some fish,but not many. We walked around San Juan as we went to the Cathedral up the hill on our last trip in November on HAL.We did use my shipboard credit toward the Cocoa Club& it was more than work it-Surf & Turf for lunch with all kinds of salads etc. Snorkeling with a small blacktip shark under me,a lemon skark next to us & lots of Rays(no not the TB team!) It was sheltered due to the seawall & broke the wind which was pretty breezy when we first got there. Cabin Attendant-superior to all I had in the prev. 19 cruises(Sandra is a keeper).Excellent service in the Solarium.We saw 2 dive shows,skating,,Mos5iac(sp) group,Grease all which were excellent. Still heavy smoking in the Casino & the odds are NOT in your favor,but did play enough to get 200bucks off my next cruise.This was a Casino comp& I'd go again in a heartbeat-flu or no flu! Read Less
Sail Date February 2020
Let me start by saying I have been on many cruises. CCL, NCL, RCL, Disney and on the River Nile. Any time in the Caribbean in February is nothing I can complain about. Embarkation was pretty smooth. Debarkation was chaotic. I ... Read More
Let me start by saying I have been on many cruises. CCL, NCL, RCL, Disney and on the River Nile. Any time in the Caribbean in February is nothing I can complain about. Embarkation was pretty smooth. Debarkation was chaotic. I don't understand why St. Thomas was such a short stop. Either you went to the beach for a couple of hours or you shopped. No real time to explore St. Thomas or St. John. The ship was absolutely packed to the gills. Only two elevator banks for that many people? We thought we remembered more on the Getaway two years ago, or different location for them. Perhaps someone elss knows if I am wrong about that. The bars were ridiculous. You had to wait way too long for drinka. When you know you have that many who have the alcohol pkg, you should increase your number of bartenders. The bartenders did an amazing job considering that challenge. The food. Boring pretty much in the main dining. Nothing special. No filet or lobster night. And their salad bars are a joke. That is one of the things I most look forward to on Carnival ships. They have an amazing salad bar. Upcharge restaurants - it is true, no more crab at Ocean Blue. Cagney's was pretty good, except that we hsd a couple of crew, young performers on the ship clearly on their first date, and they gossiped about many of their colleagues by name all during the meal. Moderno was pretty good. Best salad bar on the boat, and never-ending meat, some of which was overcooked. The pool area. What pools? One pool for over 4,000 people? It looked like spring in Cancun. And the hot tubs were crawling with children all day. We thought we remembered at least another pool on the Getaway back by the Spice H2O area. The thermal suite was amazing. Well worth the money. The rest of tg h ed spa is just expensive, as usual. Entertainment - good. We saw Six, which I really liked. Those girls can sing and dance. We did not see Velvet. Escape The Big Top was sold out. The 80s band, Switch, at Syd's Pour House was good. The other band that played there I thought was only ok. Nowhere near as big a crowd. Didn't go in the disco. Stateroom - We upgrade bidded for a spa balcony. Probably paid too much, but I'm not sure of that. It was fine, deck 14 way up front near the bridge. Alot of people had problems with their toilet not flushing.no more towel animals and our room steward had absolutely no personality but he did an ok job. I think that is all I have to say. Maybe I will think of more. But I will not go on the Breakaway again. Too many others to choose from. And I am selling my cruise credits. A friend of mine was cruising Royal at the same time, and he posted a picture of them all dining on filet one night, and 30 lobster tails to share between 10 of them. This was in the regular dining room. You still get that on Carnival in the regular dining. Read Less
Sail Date February 2020
We had such a great time on the Norwegian Sun! As with most cruises, the service on this ship was superior. The staff made every effort to ensure the comfort of it guests. There were only a few times I saw people getting aggravated ... Read More
We had such a great time on the Norwegian Sun! As with most cruises, the service on this ship was superior. The staff made every effort to ensure the comfort of it guests. There were only a few times I saw people getting aggravated with the staff and it was usually the customers fault. I will never understand why folks are rude to service staff. The food was decent in the buffet and MDR. We didn’t eat in any of the specialty restaurants this time but maybe Le Bistro on our next NCL cruise. The entertainment onboard was a musical medley from the 80s and a magician. Both had us up and cheering. The vocalists on the sun are truly magnificent. The only thing I would do differently is maybe go on a larger ship with more bells and whistles. I thinking would be a better fit our particular style of cruising. Overall, we had a blast. We liked Norwegian so much that we are now booked on the Bliss in November 2020. Read Less
Sail Date January 2020
I traveled with Norwegian several times however, this was the first time with Breakaway. I was very pleased. This time I ordered an inside room as those tend to be quiet. I was decompressing from the holidays!! Sunshine : Deck 8 ... Read More
I traveled with Norwegian several times however, this was the first time with Breakaway. I was very pleased. This time I ordered an inside room as those tend to be quiet. I was decompressing from the holidays!! Sunshine : Deck 8 provides multiple seated areas "mostly shaded" for drinks, reading or just observing the ocean. Mornings had a coffee station for early risers as well as walkers. The afternoons, have a dedicated bar as well as access to restaurants, both large and small.. Thank you for this design as reading outside is a delight! And I enjoy the cozy conversations with fellow travelers. Dining - "Kudos" to the dining organizers,, for opening the Moderno for breakfast and lunch. The buffet was well stocked with a variety of foods in a 'civilized' atmosphere. Sometimes the Garden Café is chaotic. The Manhattan, Cagney's Taste, also provided good food. The bartenders were 'not in a good mood" SUGGESTION: Espresso - please place a machine in the Garden Café. The station in the Atrium was slow, disorganized. The solo area has a machine that I have used before Entertainment: Burn the Floor is not to be missed! The Comedians provided laughs. Ports: Harvest Caye was a delightful surprise. The 'no charge' village is an assortment of beach, pool , butterfly garden, animal pool and shopping village. Bars both in pool and at beach. The layout is similar to the Westin Grand Cayman beach. Costa Maya also a surprise delight, for the same reasons, but not as large. Cozumel has upgraded significantly since my last visit 10 years ago, so I will plan a direct visit. I took the Chichen Itza excursion which I do not recommend. The guide provided IPADs with a Mayan presentation that exceeded expectations. The only reason that i do not recommend is because it is 7 hours of travel and 1 hour of touring. I spent 2 weeks in Roatan Honduras a few years ago and will never go again. However, while on a sofa watching passenger traffic I noticed that others felt the same. Not safe Unexpected : During this cruise, we had bad weather the first 2 days. 60 Mile per hour winds and 14 foot waves. Weather caused a cancel to the 1st port however, the crew quickly published a revised activity sheet. They were quick to provide activities for passengers. Travel is an adventure. I got a discounted massage. :) Read Less
Sail Date January 2020
Harmony of the Seas was an amazing cruise ship. Very engaging staff who helped made the experience memorable. The ship has a lot of on-board options; whether you're with a large group, with 1 other person, or by yourself. Cabin was ... Read More
Harmony of the Seas was an amazing cruise ship. Very engaging staff who helped made the experience memorable. The ship has a lot of on-board options; whether you're with a large group, with 1 other person, or by yourself. Cabin was fairly small but spacious enough for 2 people to move comfortably with 2 suitcases in the room. Dining options were nice. If you're on a budget, the free dining areas offer plenty of quality options; if you're looking for fine cuisine, the on-board restaurants offer many options/experiences too. The bar staff do a great job of personalizing your experience, with many of them remembering who you are and what your go-to drink is; and this was on a 6,000 traveler cruise ship. The waiters and other restaurant staff were great as well. They consistently looked to make sure you were OK and didn't need anything. The room staff was very good as well, personable. The port time-frames were very good as well, as most gave stops gave you time to explore even with long excursions. As for the excursions, very diverse options that cater to any type of traveler. Read Less
Sail Date January 2020
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. ... Read More
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. I've cruised before so knew what to expect but it was my son's first so it was important to leave a good impression. Embarking was quick and easy, despite waiting for over two hours at Enterprise for a shuttle. Our cabin was inside no window and incredibly small. We made it work but only had one electric port and our steward would not allow anything to remain plugged in while we were out of the cabin which was most of the time. (Make sure you have good batteries for whatever you are using for pictures!) We had the free drink package and headed to a smoking area H20 to grab our first drink. We ordered and were told no I'm not making that I will make you this, and were handed drinks! Not the best way to start off but we blew it off as a communication barrier or maybe he misheard us, and our second drinks were what we requested. Btw, they use some pretty awful drink mixes and a pina colada tastes horrid. There are only two smoking areas on the entire ship besides a small area within the casino, and they fill up fast. Standing room only if you don't get a seat. One is half of a side of a back deck called H20 and then a box of sorts on the 15th deck by the pool. We vape and felt like second class people stuffed into a noisy chatbot as if we were in time out. H20 played football on a large screen alot so if your not into the sports bar scene...good luck. No drink runners to be found any of the times I was in the casino and extremely tight slots. Bartenders so rude at poolside we ended up getting managers involved. Waited about 10 mins to be served and even though the bartenders were making eye contact, they kept helping others. It got so obvious we were being ignored that a group of other people were literally yelling at the staff to assist us!! Bartenders just looked at us and walked away!! We just stood there a bit dumbfounded but got taken care of by the supervisors after we said something. I hate to make complaints..I'm on vacation and nobody has time for that!! Cleaning staff was friendly and the staff at the buffet entrance were awesome. Room steward was punctual..cleaned twice a day and knew our schedule right off as well as our names. No cute towel animals the entire trip though. Missed two ports for weather-so they said. All inclusive days at the private island appear to be hard to come by if you read other reviews. Missed Costa Maya. We were refunded 12 dollars and change for those port misses. Lots of hidden charges on this ship. Drinks are taxed while in US port....and we had some random charge for seeing a comedy show in the theater but by the time this cruise was done and we reviewed our bill, we decided not to bother because the lines to everything were long and staff just wasn't all that friendly. The food was fair...some days really good, other days not so much. Big on handwashing but food was cooler than should be allowed and the seafood was usually undercooked with a strong fishy taste. I'm a huge seafood lover so that was also disappointing. Met a few people that got food poisoning right at the start of the cruise. We were only able to get one reservation for specialty dining so I'm glad we didn't buy the package. We went to LeBistro which was amazing!! Top notch food and service, a highlight for our trip really. Book things as early as you can, shows, tenders, etc or you won't get in or will have to wait in large crowds. Very disorganized. Elevators constantly full and hard to come by. Pool area incredibly small and chair savers made sure no room to lounge. Ship pretty much shuts down at 10pm unless you like nightclubs with the you get crowd. Pot smokers in the smokers box with staff right there. No one did a thing about it. Pot smokers in H20...no one batted an eye. The end of our trip was the straw that broke the camel's back. Our last night we pulled put everything to pack and decided to head to dinner before the packing began. We put on the do not disturb light so our steward wouldn't stroke out on the mess we made and headed out. We had been very diligent utilizing our safe for valuables up to this point but felt safe with our light on knowing we wouldn't be too long. WRONG!!! We came back to find that someone had placed our shore bought liquor in the room and we were missing a kindle tablet and sunglasses that were on our desk before we left!! My son went to guest services about the sunglasses but we knew for a fact the kindle was there because I was going to plug it in and decided against it last minute. I was pretty much in shock knowing that someone breached our security despite the do not disturb light on and failed to make a claim until we got home the day after disembarking. After making a claim I emailed the VP of guest services Paula and was told an investigation would be done. Was later told it was our steward who brought the liquor, and that the security cameras showed him opening our door and placing things inside but that he didn't go in. HA!! Our bottles were in next to our desk...where the missing kindle was placed ....and unless his arms are 8 feet long, he DID absolutely go inside!! After a back and forth with her I realized nothing would come of it (obviously lied to me about not entering the room) and even though things were taken, the biggest issue as far as I'm concerned was that someone came in with a do not disturb light on!! What if I had been in the shower, or worse???? Worst guest service ever!! Will never, ever book again with this cruise line. Save your money!! The service is barely rateable and it appears to be a crooked company with the crap I encountered. Despite it all...our vacation was fun but NCL won't be getting another red cent from our family!! Read Less
Sail Date January 2020
Firstly I’d like to say I’ve been on other Norwegian Cruise Line ships and they have been great but this cruise was an unmitigated disaster and it’s really sad because I was on the Getaway the sister ship of the Breakaway recently ... Read More
Firstly I’d like to say I’ve been on other Norwegian Cruise Line ships and they have been great but this cruise was an unmitigated disaster and it’s really sad because I was on the Getaway the sister ship of the Breakaway recently and it was an AMAZING experience. Now onto the 11 day nightmare cruise so it all started pretty much night 1 when I though I heard banging and what sounded like “slushing ice in water” coming from the room next door I was in solo cabin 11545 and the room next door to my right seemed to have one of those “door decoration” stickers on it with someone’s name on it this isn’t really strange or out of the ordinary but it’s important. So night after night I kept hearing those noises and everyday I would go down to the desk and complain and let my hallway steward know what was going on and they would either say “we will send a tech to check on it” or they would send me a box of the stale chocolate covered strawberries and some cheap wine and continued to tell me they would check on it. This went on for around 5 of the 11 nights of the cruise “they wouldn’t move me because they continually told me the ship was full” and then night 6 I was told a room opened up it was a interior room on deck 5 but in order to take it I would have to lose the access to the solo lounge and they wouldn’t be refunding me the significant price difference between the solo room and the interior room that they were offering so I had to reject it they were also saying I was going to have to pay for the “difference in currently reflected pricing” if I wanted to switch so I had to politely decline the offer. So day 6 I get a call from guest services and they tell me they sent a technician down to the room while I was out and they “heard an unexplained noise while in the room” and wanted to offer me “compensation” for my issue........ they offered me a complimentary show and dinner at a premium dinning option. Which for my issue was a nonsense solution since they knew I had a dinning plan, premium plus alcohol plan and what is the point in a show if I can’t sleep ? So I rejected that and later that day they offered me a $50 onboard credit which was kind of insulting since the entire price of the cruise with everything was $3000 + . This kept going on night after night and I would continue to report it now we come to night 9 which is where this gets very interesting these boxes and tool bag get left outside the room next door at night which made me wonder what was going on please remember this door had one of those “door decoration” stickers on it so for all intensive purposes it appeared occupied so that morning I knocked on the door to inquire with the passenger in the room if they are hearing anything “I didn’t do this earlier in the cruise simply because mostly the only time I was in the room was at night and didn’t want to wake that person up”. so I knock on the door for a fairly long amount of time thinking maybe they are in the shower I definitely know I can hear someone in there so I finally get these two gentlemen come to the door after they have turned off the lights and they ask me if everything is ok I ask them about the sounds and they proceed to tell me that they are maintenance people who have been working on replacing the floor and some other things in the room THE ENTIRE CRUISE the room was basically entirely stripped down of furnishings by the 9th day ! They said NO one has been a paying passenger in the room and the “door decoration” was left up from the previous guest ! This means that NCL guest services clearly knew the room next door was being worked on and didn’t bother to let me know they could have said this BEFORE I checked in or given me the option to upgrade or cancel but they didn’t and they have been lying to me about “not knowing the origin of the noise ! That night I got a letter on my bed from NCL about there being “extensive work being done in the room next door and a apology for any issue this was causing” this is after 9 nights of an 11 day cruise ! NCL made some sort of “cruise next restricted limited time voucher” offer but why would I ever want to go on another NCL SHIP AGAIN ? NCL should have offered me a partial refund or a upgrade the day I embarked and lying to me about the cause to make things easier for them in the short term was uncalled for and they lost a customer over it. The guest services on the Breakaway for this cruise was not only a group of liars but unable to solve a very fixable problem as well. Read Less
Sail Date January 2020
We love cruising and have cruised 4 times in the past 3 years! This was my first time on the Mariner of the seas and I was excited for my small children to experience the Perfect Day at CocoCay. This cruise fell short of my expectations ... Read More
We love cruising and have cruised 4 times in the past 3 years! This was my first time on the Mariner of the seas and I was excited for my small children to experience the Perfect Day at CocoCay. This cruise fell short of my expectations and truly left a lot to be desired. Boarding was easy and painless. It only took about 20 minutes from the parking lot to the ship. For this review, I will begin with the pools. There are 2 pools on the main deck surrounded by 4 large hot tubs. There is not a designated pool/water play area for children on this ship as opposed to some of their other ships. Children bombarded the hot tubs and made them nearly impossible to enjoy. Drunk adults were in the hot tubs with the children and it was cringeworthy. The boat has a solarium for adults with 2 hot tubs and 1 pool but children were consistently passing through this area running, yelling etc. to reach the main pool via the aft elevators. On prior cruises, the lifeguard would ask that they leave the area but the people on this boat could care less. Lunch in the windjammer was a madhouse on the first day. People were touching the food and putting it back. There was hair on my food and to be fair, it could have come from the patrons or the staff. I lost my appetite and did not eat there again. The sky pad was fun when it was open. It did close quite a few times even though the app said it was open during the cruise and I’m not sure why. The slides are okay for kids 48 inches or taller. Also, there is a small climbing apparatus for kids that should be replaced for a wade pool or some sort to keep them entertained and away from vacationing adults. The rooms were well taken care of by the staff and they entered 3 times a day to replace towels, make the beds, replace used water glasses etc. The dining room staff is amazing! They make us feel special and remembered little things about us. Ours called us by name and that is very nice. The shows they prepared for us were boring to me. It reminded me of a high school talent show. It was not entertaining. The cruise director really tried his hardest but neither he or the comedians were funny. The kids fell asleep and we left early. The most fun they had were in adventure ocean. Otherwise, the itinerary missed the mark. The ice skating show began but stopped abruptly. They took an intermission and then began again. The boat also had Bingo, a casino, NFL games on the big tv outside, and Laser tag while the ship docked in Nassau. I wish they had laser tag again during the forced sea day. This ship was scheduled to dock in Nassau, Bahamas and then dock again on Royal Caribbean’s private island, CocoCay. The “Perfect Day at CocoCay” was cancelled. The announcement that we heard said that the Ship failed to dock but the staff said that it does happen sometimes and the ship just doesn’t go there. Hundreds of passengers were upset and asking if they will receive compensation and were told that they would not. The sea day was boring, cold, and quiet. Royal Caribbean has to do a better job entertaining the guests in the event that the ship cannot dock. It took more than 2 hours to revamp the itinerary and the first activity wasn’t scheduled until after 1pm. We learned that the second port was cancelled before 8am. The guest services crew was rude, even when I asked them a question unrelated to the itinerary (I was changing credit cards for shopping). The lady took a deep breath and mumbles under her breath. Future cruising on this ship or any other Royal Caribbean ship is a no go for us. I had no idea that they sometimes do not go where they promise to and in the future, we will steer clear!! Read Less
Sail Date January 2020
We have always loved Norwegian Cruise Lines and its super friendly/entertaining atmosphere and staff before this last cruise we just took in December on the Norwegian Sun. However, after this cruise my family and I just took we were all ... Read More
We have always loved Norwegian Cruise Lines and its super friendly/entertaining atmosphere and staff before this last cruise we just took in December on the Norwegian Sun. However, after this cruise my family and I just took we were all highly disappointed with our cruising experience. While there were some positive aspects of our vacation, such as the photography services and the friendly staff that helped us choose and buy our family photos taken onboard, the disappointing aspects of our experience outweighed the positive aspects. Firstly, our dining experience onboard was subpar at best. When we would go to the Garden Cafe for a meal, there were not many options and variety available to choose from and eat. Especially with our family being vegetarian, finding options and options that were tasty were pretty difficult; this is true in the complimentary restaurants as well. Our family even went to the specialty Mexican restaurant Los Lobos; however our family could only choose and eat 1 entree because it was the only vegetarian option (even the rice and beans had meat in them!). Secondly, the staff was noticeably less visible and friendly on this cruise compared to our last two cruises, for example our cruise director Jamie only introduced the first show and only hosted one event (the Newlywed Game Show) and we did not see or hear of her at all for the rest of the cruise. Our housekeeping staff was also not too friendly, even rudely telling my sister and I that we have to leave the room within 10 minutes so they can clean it (the housekeepers waited outside the cabin door knocking for us to leave). Another experience with rude staff was in the Garden Cafe, I was apparently blocking the plate stack while I was serving myself some food and the worker was tapping his foot behind me and gave me an attitude to move over so he could put more plates on the stack, even though it had only been a couple seconds that I was standing there. Lastly, the entertainment felt lazy and unimaginative. All the game shows and events were exactly the same from our past NCL cruises and nothing felt innovative or exciting. Also, the biggest disappointment with the entertainment was that most of the “fun” events were for additional fees, which seems very greedy and vicious from NCL seeing as though everyone has already spend a hefty amount of money to already be on the cruise. It was the constant additional fees and the constant selling/advertising that made me lose most of my respect for NCL and its ethics, they don't seem genuine anymore and it seems that all the company wants to do is suck their consumers out of as much money as they can. Overall, my family and I had a pretty subpar/bad experience this time around on NCL even though we have been loyal to them in the past and are Latitudes Rewards members. I am unsure of if we will choose NCL again for our future cruises after this last experience. Read Less
Sail Date December 2019
Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, ... Read More
Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, computer issues were blamed and we were told to see Guest Services once onboard the ship. Here’s where it starts to unravel, gentleman we dealt with was virtually a recording. He disputed the email, from NCL Sr. VP Passenger Services. As our itemized reservation wasn’t enough proof of our claims. Finally after having all his ridiculous and vague questions answered, we got the “We can do nothing on the ship, it must come from the office” on a loop from him. Literally his response to us for the next 5 minutes. We decide to purchase the package AGAIN to avoid paying exorbitant prices for beverages on our vacation. After wasting 4 hours waiting to hear from “The Office”. We head back to Guest Services and miraculously our package was already on our reservation! A Christmas miracle! The attendant asked us why we purchased onboard, a package we already had... we had to tell the ridiculous story for a third time since check in at port. We thought the worst was behind us and we began to enjoy our vacation. Until we were greeted by some of the worst bar staff I’ve ever encountered. I don’t think they served me what I ordered until the third different bar we visited. The language barrier was ridiculous for any guest service position. It’s very frustrating to get blank stares and “ok sure” after simple questions. 2 different areas we visited failed to open at posted hours. The response we were given was, “It open when it open” in the worst broken accent you can think up. All in all, there were some great crew members who salvaged my vacation. However, they’re far outnumbered by staff who are either poorly trained or just don’t care. That’s a good overview of the negatives, I’d like to touch now on some of the positives. We found the food offerings truly awesome, dinners were fantastic, the buffet was wonderful! Our room was quite spacious and had a great view. The people watching on a 4 day “booze cruise” is some of the best entertainment you’ll find aboard. Great stirrup cay is just Ok in my opinion. It’s crowded and was like any other weekend at the beach. This was my first cruise and my GF’s fourth. Neither of us want to get back on the sun! Read Less
Sail Date November 2019
You have to keep in mind that this is a smaller, dated ship. Your expectations should be equal. I only had one bad experience with LeBistro and would not recommend it. The service on this ship is top notch from one end of the ship ... Read More
You have to keep in mind that this is a smaller, dated ship. Your expectations should be equal. I only had one bad experience with LeBistro and would not recommend it. The service on this ship is top notch from one end of the ship to another. I truly felt like I was part of the Norweigan family. This is a smaller ship and the entertainment quality is not like big ships, but still pleasing. The amount of activity is enough to keep you entertained. There are plenty of games and chances for you to meet and intermingle with others. There is an average amount of shopping onboard. The photos are kept in books, which I enjoy that privacy as opposed to out in the open for all to view. There is a good amount of bars and a good selection of dining choices. The bar staff will keep you entertained. I would have liked to have seen a bigger selections of televisions only because it is football season, but they were strategically placed and I understand why. The atrium is very small and I believe during their refurbishment they should have put more emphasis on this. I believe that they could work with what they have and add more entertainment in that area. I like the fact that there were “get togethers and meets” for different groups. Embarking was confusing. There should be more announcements, more staff, and better visual signage for those who have had a long night or have difficulty with direction. Overall, excellent value for the money, fun time, and enjoyable memories. Read Less
Sail Date September 2019
Lets start out by saying that we know the free at sea air program is new but.... it needs a serious overhaul. They had us going from el paso to seattle then to orlando the way there. 6pm -6am . Shuttle from the airport doesn't arrive ... Read More
Lets start out by saying that we know the free at sea air program is new but.... it needs a serious overhaul. They had us going from el paso to seattle then to orlando the way there. 6pm -6am . Shuttle from the airport doesn't arrive until 9 and doesnt leave until 11. No food allowance for the 12+ hours of sleepless travel and we couldn't change anything so we stuck it out. The embarkation process was the best thing. Private escort so we didnt have to wait in line, VIP lounge with snacks and refreshments expedited check in. Amazing. But they lost a couple items from the drop off to our rooms, nothing to bad but rather a small annoyance ( among many) The view from the balcony was one of the highlights of our trip. Although it is unusable for the majority of the trip. It's super windy when the boat is moving and the hot tub takes for ever and a day to fill and was way to hot even for a hot tub. complimentary bottle of champagne, everyday snacks delivered was one thing the was amazing to have but there were days when the snacks weren't allergy friendly so the entire room couldn't enjoy them. The buttler francis was amazing but the concierge rubbed us very wrong from the beginning pushing expensive villas we repeatedly said we didnt want was one of the first. The room attendant was great and very attentive to our room but had complaints from others on our floor. They stopped doing towel animals which was sad but our butler did them for us. It was a hit or miss for enjoying our balcony because spinnackers bar was directly over us and a nice quiet still night turned into an obnoxious frat party real quick almost every night. The suite is in the front of the ship and all the dining options are in the back so you had to walk but it wasn't a very big ship for it to be a problem. My main complaint/concern is that we didnt know what duties and amenities were available to us from the staff. Feeling like we didn't utilize all the perks of our room was a little disappointing. Dining was great. Cagney's had complimentary breakfast and lunch for VIPs so it was a nice place to go to have a quiet meal. Portions are perfect. Enough for you to taste the food and go through all the courses. I never felt like I couldn't make make it to desert. Con: the staff is so fast at cleaning and clearing the table that I often found that I had to reorder a course because I blinked and it dissapeared. The food wasn't exotic. It was delicious and always had a variety but there wasn't something on the menu every night that I have never had before which was a little disappointing. Entertainment was great from the comedians dancers bands and performances. Glow party was a hot mess. There were couples and trios that got way too drunk and way too inappropriate. Not sure if was a rave or a public orgie. Layout got a bit confusing because the aft had only entrances so in order to travel to ANYWHERE else on the ship you had to go a couple floors up or down then towards the front. Once you hit the aft elevators you couldn't get out of the dining area. Elevators were tiny and only fit like 4 adults before you were ontop of another person. Spa was nice but the lady who did my massage insulted my post pregnancy belly and made me cry on two separate occasions by asking way to personal questions and didnt stop. Hurricane humberto was the reason why we couldn't go to great stirrup cay which was understandable and not to upsetting and many passengers expressed how unhappy they were with the decision to take a sea day instead of spending two days at a port or rerouting us to another one. Myself included. Each person was given a 20$ credit for the inconvenience. Overall it was nice but I dont think I'll be splurging on anything over a small balcony for future cruises with Norwegian. Read Less
Sail Date September 2019
First, I was a single traveler on this trip. My wife had girls outing in the Lake of the Ozark so I decide to travel alone. I learned a lot about traveling alone. There are no perks for being a single traveler and what there is, is ... Read More
First, I was a single traveler on this trip. My wife had girls outing in the Lake of the Ozark so I decide to travel alone. I learned a lot about traveling alone. There are no perks for being a single traveler and what there is, is based on double occupancy. The only benefit is my drink package was based on one traveler and two. I would really think hard about booking a single cruise with Royal Caribbean again, This cruise turned out to be a humanity cruise and not a pleasure cruise. Due to the massive destruction in the Bahama, Mariner of the Sea changed it sailing itinerary and we lost our day at sea. The original itinerary was leave Port Canaveral, day at sea, Nassau, then Coco Cay. What we got was Port Canaveral, Freeport, Nassau where we spent overnight and two days then we went to Coco Cay. The reason why was, Mariner stopped at Freeport and dropped off several thousand of meals and supplies and then loaded several hundred refuges and then we went directly to Nassau to allow the refuges to disembark there. I like to commend Royal Caribbean on there efforts in helping the victims of the hurricane. My only complaint is no one knew about the changes until 30 minutes before departure. My travel agent got the memo after we left. I miss my day at sea, to me this is very peaceful but giving the big picture I understand. By the way, all of the refuges were restricted to the auditorium and was not allowed to mingle with the passengers. The refuges were taken care of. I enjoyed the Mariner of the Sea and this is the third trip on her. The staff were great and my room attended went above and beyond what he was required to do. He later received a nice reward. The food is still the same and there was not changes there. I had to laugh, when I went into the Windjammer and one of the staff I have seen before was not singing “Please wash your hands”. He recognized me and we had a good laugh when he pointed to his guitar and said that he needed a break. If you have ever traveled on the Mariner of the Seas you will know what I am talking about. The jingle is one of those songs that plague your mind and you keep repeating if over and over almost as bad as Disney “it’s a small world”. Despite the changes I am booking another cruise I just hope I get my day at sea. Read Less
Sail Date September 2019
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad ... Read More
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad expensive. Norwegian open bar was really not worth it the staff was so rude and made the guest feel unwelcome like we were annoying them. The food on the ship was disappointing. A lot of the food was like hospital food with little flavor. The service from the staff was horrible. The majority of the staff including the bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service. I have travelled on other cruise lines so I understand what quality customer service is and it was not there on this trip. When I would approach a staff member with a simple question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?” We upgraded one of our rooms to a balcony and it wasn’t worth it. The room was so tight that you literally had to jump over one bed to get in the room. I really wish I had a picture of that mess. Also, before cruising I was told I had to put a $300 hold per room. I did not have to do that my room key was disabled from making purchases which was fine I did not want to make any purchases. So if your wondering I set my payment to cash on checkin and never went to the service desk to change it. No $300 hold and cards disabled. For smokers they don’t sell Newport’s so don’t run out. Based on this experience this will most likely be our last cruise with Norwegian. Read Less
Sail Date August 2019
This was a last minute trip and we were able to get a cabin in a great position (9 Starboard/Aft) and perks included 1 special restaurant meal, 100 min of wifi, and drinks package. Our TA upgraded the drinks package to Premium Plus which ... Read More
This was a last minute trip and we were able to get a cabin in a great position (9 Starboard/Aft) and perks included 1 special restaurant meal, 100 min of wifi, and drinks package. Our TA upgraded the drinks package to Premium Plus which got us the nicer brands as well as bottle water, Gatorade etc. This sailing was packed with families (last week before school starts locally) and packed with many Bridal-Girls getaways. Embarkation-- Super smooth. We were at the pier by 11:30 and they were already boarding group 2...having already boarded Priority folks. Waited maybe 10 min to board (group 13) Lunch--plenty of choices for lunch. Daily Buffet is fine. Bar service at Great Outdoors Cafe was slow at embarkation compared to our last sailing (Aug '18). Sail Away in the Spinnaker Lounge-- they have some but not all of the brands of wines/liquors on the Premium Plus Package. Still they had a few to choose from and the view is great. First Night-Dinner at Le Bistro was EXCEPTIONAL. We enjoyed our meal so very much. The service was outstanding. Food was one of the best at land or sea. The smoked duck salad is delightful. The duck is tender and moist, a hint of smoke and is perfectly pink. Escargot was delicious--plenty of garlic and butter. The rack of lamb -- ordered rare was cooked to perfection. Dining companion thoroughly enjoyed the Steak au Poive. Because we had the Premium Plus bev package we enjoyed plenty of Veuve Cliquot and an incredible bottle of Chateauneuf du Pape. The head waiter chose wisely--the wine was a perfect pairing. We were so please with our meal and wrote out cards to thank both the server and chef. Word was sent to the Chef at how much we enjoyed our dinner-- he came out to our table to greet us. A very nice and thoughtful gesture. (Chef agreed the server choose the wine well too!) Grand Stirrup Cay-- we stayed on the ship to enjoy the quiet. Tendering to the island was taking a good deal of time. From what we heard from those who enjoyed the beach--they said the beaches were very nice. Second Night- Dinner MDR -- We had a table by the aft windows and enjoyed a lovely view over dinner. Service was exceptionally good. Again our Premium + package allowed the waiter to bring us a great bottle of red which paired perfectly with the Pappardelle and Braised Short rib. We tried the Gnocchi with pesto... and they were perfectly cooked. We wished the pesto was bolder and similar to the pesto on our starter/app. (garlicky and bold with basil) The flourless chocolate cake was excellent as was the fig/apple crumble. Bliss Lounge- Went to hear the Reggae band and stayed for the "Not so Newlywed Game". Hilarious. Nassau-- Rain squalls blew through as we planned to walk into town-- so back to the pool deck for us. Once folks returned from excursions the pool deck was mobbed.MOBBED. Lines at the bar were slow and they claimed to have no Gatorade. They were so busy no one would go fetch it. Disappointed because not having Gatorade on the Pool deck (part of our bev package) --it a real "miss" in service. The DJ cranked up the music which was entirely TOO LOUD. Our phone decibel screening put it Waaaaay up there.. It was absurd and unnecessary. Third Night- MDR -- after having several great meals in MDR on our Aug 2018 sailing on the Sun... and dinner the night before being so great---our last night's dinner in MDR was a miss all the way around and an unpleasant surprise. Apps-The potstickers were yummy as were the cheesy potato app. That is where the bright spot ends for this meal. The app of Asian noodles salad was so under seasoned--it was as though they forgot the dressing. The seabass was so overcooked and VERY dry. We should have sent it back. The Calamari over orzo was ok..we had it as a side dish. Desserts were all misses, the cannolli was not nearly as decadent as a ricotta filled cannoli should be, the coconut cake had no real coconut flavor and the carrot cake was missing spices and a decent cream cheese icing. Service was good and the waiter choose an excellent Sauvignon Blanc. Stateroom-- Our stateroom seemed like it had been refurbished. The cabinets were in great shape (amazing amounts of storage) and the bathroom was in great shape. Carpets, drapes, bedding all were decent. This differed from last year's stateroom Aug '18 also on this ship. Last year--our stateroom on deck 8 was in bad shape and the cabinet drawer fronts were loose. Stateroom attendant.. rarely saw him.... Room was spotless. WiFi We had 100 min of wifi and when I tried to connect-- it was so slow/bogged down, I gave up. Turned the cell phone back to airplane mode Misses-- --At Guest Services I asked for distilled water for CPAP about 2pm embarkation. Didn't arrive. T So the next morning when we saw our attendant -he said that the Guest Services had not gotten a message to him. He fetched the water for use the other nights. --Bartenders at pool deck were overwhelmed. Got wrong orders and the bar was out of Gatorade. Bartenders had eyes and attention for the girls-trip groups in thong bikinis and overlooked others. In fact the girls in front of myself and an older woman behind me--ordered for us at the bar because the bartenders seemed to not "see" us. My traveling companion had the same problem with other bartenders as well. Hits--Exceptional meal and Exceptional service at Le Bistro. Stateroom was kept very clean. MDR Seven Seas Dining staff works hard and delivers nice service. Hit/Miss-- Kitchen for MDR--after having several great meals-- delivered one evening of almost all misses. Read Less
Sail Date August 2019
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad ... Read More
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad at all. We had 7:45pm reservations every night and we waited maybe 15 to 20 mins tops. We sailed from Port Canaveral. Embarkation and Disembarkation were a breeze! We drove and tipped a porter on the sidewalk to take our bags. We then practically walked right onto the ship with no lines or problems whatsoever! The ship was amazing. It was so clean and there was plenty to do as far as entertainment and activities. We did see Grease and the Fine Line Aqua show. Both were wonderful although Grease was a bit long. My only complaint is that they charged for popcorn for the show. I thought that was a bit cheap but the entertainment was excellent. We also caught the Love and Marriage show, which was quite funny and a couple of pool contests like sexy man and belly flop. These are always fun and entertaining. Our children are 18 and 20 so we really enjoyed the solarium in the late afternoons. It would have been nice to have a pool in the solarium but the hot tubs were wonderful and plentiful with cooling stations. There always seemed to be plenty of pool chairs and we never felt like the ship was over the top crowded. For dining, we did the my time dining because there were no reservations left. This was our first time doing that. It was nice to be able to go whenever if we didn’t show up right on time for our reservation but we missed not getting to know a specific group of servers. We had a different set of servers every night. The service was good but not as good as what we have experienced when we had regular times and the same set of servers. We did not choose any specialty dining as we have done this on past cruises and do not find the food to be that much better. The windjammer was the best windjammer we have eaten at so far with a large variety of quality good food available. The solarium restaurant had a nice salad bar. The park cafe had a wonderful selection of paninis for lunch and breakfast. Sorrentos Pizza was good. There was always a nice selection of pizza. Small bites was the only place to get chips and cheese unless you pay at Sabor, which we did not. They were just ok. We had nice chips and salsa off the boat but it would be nice if they would bring this back in the windjammer with Guacomole and some chunk cheese and crackers. We did not get a chance to try the dog house. We did order coffee and basic fruit as room service but the options are limited for breakfast and we enjoyed main dining and park cafe for our breakfast options. Overall the food was very good. The bars were great! We really enjoyed the Mimosas and Bloody Mary bar in the pub. The schooner bar is always a fav and their lavender daquari is amazing! Boleros has a coconut mojito that is wonderful. Wonderland is fun to pop into for a nice drink and to check out the scenery. Vintages had a nice wine selection. All the pool bars were great with very little wait time and the solarium was the best. All staff were polite and quick. The customer service on this ship is top notch! Our cabin was on the 7th floor. We had an extended balcony. It was wonderful. The rooms on this ship are laid out so nice with lots of storage space and drawers for clothes. We each had our own closet on either side of the room. The bathroom was roomier than any of the other royal ships we have been on. Our stateroom attendant was our favorite so far. She went out of her way to make sure we had a wonderful experience. The excursions were great. Coco Cay is wonderful and it is so nice that Royal honors your drink package and food on the island. The lunch was wonderful. We stayed on Chill Island for most of the day and did go to the pool with swim up bar for a bit. It was busy but so fun. We ended up spending $40 on 2 lounge mats for the day for the beach. I’m not sure that was worth it. I noticed some people brought their own small blow up loungers with netting and I would probably pack something easy like that for next time but the loungers were nice. Next we went to Cozumel and ended up booking an excursion at Mr. Sanchos all Inclusive. It was awesome and we cant wait to go back. I reviewed that on Trip Advisor and that is where I found them. Next, we went to Honduras. I booked Little French Key all island access pass. This was amazing!!! I booked directly online and have also reviewed them on Trip Advisor as this is where I found this excursion. Last we went to Costa Maya. We just got off the ship and shopped around the port. It was a lot of aggressive vendors on the inside that were willing to cut the prices if you started to walk away and a lot of expensive vendors in stores surrounding this. I probably would not get off the ship next time. They did have a pool and swim up bar people seemed to be enjoying. Overall this is our 7th cruise and the best yet! We would love to go back on Harmony of the Seas! Read Less
Sail Date July 2019
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on ... Read More
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on Tuesday...Embarkation and disembarkation were very smooth! That being said..... I didn't have big expectations for the ship, although the Norwegian Sun was refurbished in 2018 and the public rooms and cabins had the refreshed look, the feel of the ship was still old and out dated. Also, I wasn't aware that every passenger on the ship had the free drink package...so really, this is a "drunk" cruise. Beware! It felt like a half step up from a Carnival party cruise. On that note, one thing I was disappointed in was that there were no enrichment activities available during the day, such as classes or tastings, etc., that I have always enjoyed on other cruises. I believe that that this is due to the open bar policy, and Norwegian doesn't expect that a bunch of drunk cruisers would have the need for learning anything. They did have PLENY of BINGO though! yay :( I upgraded to a balcony cabin so that we could receive the "Take all" package offered to balcony guests. This is where I had the most problems with this cruise. BEWARE BEWARE!!! This offer included the top shelf drinks package, 100 minutes of WIFI and specialty dining for all nights of our cruise. There was also a $50 credit for a shore excursion for ONLY 1 passenger per cabin, but because most of the excursions cost a lot more than needed to be, we opted to not book one. The only package to be worth this upgrade was the drink package. We did enjoy top shelf alcohol (Grey Goose and Hendricks martinis, and a very nice bottle of champagne at dinner. at no additional charge!) very enjoyable! As far as the specialty dining, I made reservations for the Cagney's steak house the first night, followed by the Italian restaurant the 2nd night, and the French place on the 3rd night. After reserving these dining options, I was prompted to add them to a shopping cart, and then 'check out'. So, if you don't have the dining package like I was offered, you would see the cost of the restaurants in your cart, and have the option to pay the upgrade as these specialty places are not included in the included cost of the cruise. In my cart, however, the extra cost for my reservations came out $0.00, so no extra charge for the 3 nights dinners. Or so I thought! On the first night we had an outstanding dinner at Cagney's complete with a fantastic bottle of wine and absolutely exceptional service from our waitress Rhoda! We couldn't wait for the next specialty dinner. However, When we arrived for our table the next night at the Italian restaurant, we were informed that we had been entitled to 1 specialty dining experience for the length of the cruise and we had used that the last night, and it would cost us each $40 additional to eat there. I brought my printed payment proof document down the customer service desk to find out what was up and was told that according to my cruise card we were only assigned 1 specialty experience. I then showed the annoyed rep that I had made the 3 reservations and that the payment came out to $0. This is where I really feel that Norwegian has lost my business forever...back and forth the reps went with each other for over 20 minutes, only to conclude that they didn't feel that we had the bookings according to the "Ultimate Dining Package" that I had upgraded to receive, only reservations. Anyway, I got the same response as many other passengers I had talked to, that they would send a message to the Miami headquarters, and hopefully receive a response the next day, or later. This made me really confused as I asked how was that going allow me to eat at the specialty restaurants without having to pay for them as my package entitled me to? Needless to say, we never heard one word from customer service, or from the Miami office since and it left me with a very disappointed feeling overall for the cruise experience! Also, the "free" WIFI was useless, as neither me nor my roommate was ever able to get a web page on our phones or my tablet...just kept loading, while using up the free minutes! Very inadequate system. In conclusion, I know that this is a way too long review, but I am just trying to warn folks to beware of the so called 'free perks', as they may not be as expected. This cruise cost us over $800. each for 3 nights. I feel that we could have saved a lot by booking on Carnival for a similar, but much cheaper experience! Thanks for listening. Read Less
Sail Date June 2019
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet ... Read More
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet area is so small and crowded on this cruise ship and the food offerings are that of a basic cafeteria. The upgraded restaurants particularly the steak house and French restaurant are NOT worth the money. The steak house cooked my steak wrong 3 times and the French restaurant served me cold food. It was not worth the upcharge. The Italian restaurant was good and the sushi was good. The room was nice and updated and the pillows were soft and the bed was comfortable. The entertainment was okay but again subpar to its competitors. The NCL owned island was pretty and offered lunch but that about it. The excursions on this island are extremely high and I feel they take advantage of the cruisers especially since they own the island. There is no shopping at this port if you are a shopper. Its more of a lounging day if that is your thing. The comedian was not very good and again i've seen better on other ships. I feel this cruise line is for cruise beginners or those looking for a cheap get away. Its definitely not for the avid cruiser and definitely not worth the dining package upgrades they offer. Spend a few more bucks and get a memorable experience in another line. Read Less
Sail Date April 2019
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many ... Read More
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many times, no answer ever). Bottles of water in room are not free - $5 each. Had room attendant clear out the booze and water from the room. If not on a drinks package, You pay US$16,19 and 23 per drink NCL offers daily drink at $9. At the The Garden Cafe on the 15th floor be prepared to be welcomed by a high pitched irritating greeting of “WASHY, WASHY, HAPPY, HAPPY, YUMMY, YUMMY” every single time you enter this place, shame on NCL for needing their staff to act so juvenile. The buffet meals are tepid at best, and staff behind the counter need to be reminded to replenish the food in the serving dishes. The Manhatten and Taste restaurants have the same menus and the smallest portions you have ever seen. Shanghai is the best free restaurant with great service and good sized portions. Half the warm chairs in the Spa weren’t working... and it doesn’t face the sea or anything, not worth the extra $$. Continuous marketing and nickel & diming you. Most surprising: Day 4 newsletter quote: “Very Important Guest Advisory: Additional taxes may apply while in certain ports and whilst the ship is sailing in territorial waters.” : sail route on TV screen showed an unscheduled sail to Rabbat (Morroco). Also, if you’re a Canadian passenger NCL will convert your invoice from $US to $Cdn plus a 3% margin...and charge this to your credit card - another NCL cash grab! Thank goodness I met and enjoyed some great people on this cruise, but that’s a usual experience on any cruise. Forget this ship...There are far better others out there... Read Less
Sail Date April 2019
I chose this specific time/ship because of the Solo cabins that were so highly rated. This was actually a 7 day cruise to Great Stirrup Cay, Ocho Rios, Georgetown, and Cozumel. This was my 1st time sailing with NCL and it will be my ... Read More
I chose this specific time/ship because of the Solo cabins that were so highly rated. This was actually a 7 day cruise to Great Stirrup Cay, Ocho Rios, Georgetown, and Cozumel. This was my 1st time sailing with NCL and it will be my last. There was a serious lack of communication, disembarkation for excursions, and at the end of the cruise were a nightmare and not well organized, over all cleanliness was an issue, and energy level of the staff was seriously lacking. The solo room and spa were the best part of the cruise ship itself. Excursions were over booked and for the money you paid, didn't get the value. Food was average at best (I did not go to the pay restaurants), only to the complimentary options. Entertainment was awesome (Burn the Floor show and 2 comedy shows). I love to sail, but I will not be considering NCL in the future. Read Less
Sail Date April 2019
After reading all the bad reviews of the Epic's February and March cruises, I was very apprehensive about my upcoming April 6 cruise. My worries were for naught. The cruise from Embarkation to Debarkation was very satisfying. ... Read More
After reading all the bad reviews of the Epic's February and March cruises, I was very apprehensive about my upcoming April 6 cruise. My worries were for naught. The cruise from Embarkation to Debarkation was very satisfying. Although the ship is huge, it didn't feel any more crowded than the smaller boats I've been on. Elevator wait times were not bad except when shows were finished. The wait for drinks at the bar wasn't bad, no more than 3-4 minutes at times. The specialty restaurants were excellent. The service was impeccable. Not only in the specialty restaurants but also in the free dining rooms. The food at Cagney's was very good, I had the lamb chops. The food and performance of the cook at Tepanyaki was excellent. The food at La Cucina was outstanding. There wasn't a dessert offering at Teppanyaki, I always ordered two appetizers since there was no additional charge. The food at the two free dining rooms was o.k., but the service was excellent. The entertainment was great. Broadway or West End equivalent. Pricilla Queen of the Dessert was not for kids.. It was up there with The Book of Mormon. Burn the Floor was fabulous and thats coming from one who i not crazy about dancing shows. I skipped the ports since I've been to them all before. Not a fan of most of the overpriced activities. Would go again on the Epic. Read Less
Sail Date April 2019
first Norwegian cruise ! choose the Epic for the studio rooms for solo travelers - the room is perfect for one person and the use of the studio lounge was nice = met a lot of nice people there as well as on the ship - the shows were ... Read More
first Norwegian cruise ! choose the Epic for the studio rooms for solo travelers - the room is perfect for one person and the use of the studio lounge was nice = met a lot of nice people there as well as on the ship - the shows were great [as usual ] - my only complaint was that the food I ate at several restaurants was cold and had to be returned - this was at the Taste, Sheehans Pub & grill and the worst was at Stirrup Cays buffet - the hot dogs, and hamburgs were cold as well as the corn on the cob [also tough and not sweet ] - found the pools to be small for such a large ship !! also the food at Shanghais was also cold & sent back - I've been on 3 different cruise lines on 5 cruises and this was my first encounter with being served cold food - as I said I like the solo room and the price !!!!!!!!!!!!!!!!!!!!! Read Less
Sail Date April 2019
I have only cruised one other cruise line prior to this one, OMG was it different. Debarkation was horrible and the bed in my cabin slept like I made a pallet on a mountain of rock. The bed separated down the middle and made it very ... Read More
I have only cruised one other cruise line prior to this one, OMG was it different. Debarkation was horrible and the bed in my cabin slept like I made a pallet on a mountain of rock. The bed separated down the middle and made it very uncomfortable and restless. I was pretty tired and had back pain when I got back. On another note mostly everything else was good. I liked the cleanliness of every place even the restrooms outside of our rooms, and the buffet dining areas. KUDOS!!! THE FOOD WAS AMAZING!!!!! The beverage and dining packages were an added plus, we were able to try some exceptional cuisine. Being that this was my first Norwegian cruise I had no idea that I had to book my dining or entertainment prior to the cruise for optimum access, but I won't make that mistake again. I wanted to try so many things that were sold out like Escape the big top, send the cirque dinner show ( I paid 47.00 but the show's after mine were 36 dollars) I heard no idea why. My first NCL experience wasn't bad, the bed situation took it down a little because I had to work on my back when I got back, but overall the experience was pretty good. Read Less
Sail Date March 2019
I have been travelling on the NCL Epic since 2013 as the ship suits my needs if and when I am travelling alone. I simply love the studio cabins and lounge. I appreciate the fact that you can dine as a group in the evening, having ... Read More
I have been travelling on the NCL Epic since 2013 as the ship suits my needs if and when I am travelling alone. I simply love the studio cabins and lounge. I appreciate the fact that you can dine as a group in the evening, having previously experienced whilst travelling alone some good but sadly more often than not some "not so good" dining experiences. I love chatting to others but don't necessary want to spend the whole cruise with them or for people to feel sorry for me because I am alone and it is nice to speak to like minded people. I have also met and kept in touch with others over the years often meeting up again. Personally I wish they would perhaps change the itinerary on the EPIC as after my next trip I will have I think "done it all", I am due on my 11th or 12th cruise on this ship shortly. The studio cabins I must admit are getting ready for a face lift, doors missing and beginning to look tatty. Some of the "team organisers" also I think, try too hard sometimes in their pursuit to "organise" the solos, with games etc but apparently they need the good reviews. I cannot believe after reading cruise reviews that people are still complaining about the other cabins on this ship regarding the sink and bathroom set up. Yes its different and yes it has proved not so good and for that reason I believe no other ships were designed like that. Since I have been travelling on this ship and the introduction of the drinks package there are more lines for the bar but that is life I suppose. My only serious complaint with the ship is that since the "taking off your own luggage" was introduced and become so popular it is frankly a nightmare disembarking the EPIC. I agree with an earlier review in that I think it is dangerous. I am surprised they have not sorted this out by now. Perhaps stopping this practice altogether. Read Less
Sail Date March 2019

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