93 Port Canaveral (Orlando) to Caribbean - Western Norwegian Sun Cruise Reviews

The ship is pretty small, but I actually enjoyed that. It allowed for closer friendships. However, I found the service very poor. I was routinely ignored at the bars and the sports bar, there’s no towel animals, the ship lost a bag and ... Read More
The ship is pretty small, but I actually enjoyed that. It allowed for closer friendships. However, I found the service very poor. I was routinely ignored at the bars and the sports bar, there’s no towel animals, the ship lost a bag and sent guests a note asking guests to look for it, activities routinely started late. Just a really poor experience when you’re paying so much. The buffet is in a poor location and people were always tumbling over each other during mealtime. Food was either bland or salty, and the shore excursions offered were poor quality. I found better excursions on shore excursioneer. For some reason they held a lot of the big draw entertainment, like the newlywed game, in the teeny tiny lounge instead of the theater. We often had to stand and stretch our necks to see over the crowd. However, my cabin was big and comfortable, the ship was clean, and the comedian, magician, and dancers were all very good. Read Less
Sail Date January 2020
On Deck 6 & 12 there are many, many inaugural port plaques on the wall. An impressive display that says this ship has-been-there-done-that. Built in 2001 it's age shows here and there but the 2018 refurbishment has definately ... Read More
On Deck 6 & 12 there are many, many inaugural port plaques on the wall. An impressive display that says this ship has-been-there-done-that. Built in 2001 it's age shows here and there but the 2018 refurbishment has definately invigorated the beauty, comfort and cruising experience aboard this ship...As veteran cruisers we've come to anticipate and expect bells & whistles, spacious contemporary designs and all the 'wows' of todays mega-ships and new boats. We had uncertain expectations booking a 5 day cruise on this small old vessel but the price was right. In review, this was a highly satisfying cruise surpassing our expectations. The Pros; The crew was pleasent and hard working, they did their jobs. The senior staff was obviously experienced and visible. Our cabin steward Arleine was a new hire and did an exceptional job, such pleasantness and attention, thank you...The food & beverage is consistant with other NCL ships, better than many others, good food and selection. The Specialty Restaurants are exceptional...The ship's size and layout is nostalgic, very clean, nicely decorated and easy on the eye but it is a challenge to navigate...The ship never felt crowded. Limited and modest waits for elevators and buffets...Embarking and disembarking was efficent and quick..."washy washy" prior to entering the buffet is a good and healthy practice, well done, good move...Decent cabin space and comfortable beds Cons; The canvas roof over the aft outdoor dining area on deck 11 is badly stained. It appears to be new, provides very functional shade & cover and is likely expensive. However, when docked next to the Disney ships in the home port and docked shoulder-to-shoulder with three other ships on the Costa Maya pier this canvas is an eyesore ("yep, that's my boat")...Loud band music in the Atrium location makes conversation difficult on three decks...On the upper decks oudoors nearly all viewing is through glass, windows that sea water relentlessly cloud. Guess it is what is. Seek out forward and aft deck 12 and anywhere on deck 6 for clear views. Overall; This is a comfortable clean ship with an air of nostalgia but no bells & whistles. The staff is pleasant and do their jobs. The food is good. The price is right...Our recent NCL cruises were aboard the Encore, Getaway and Breakaway and we would not hesitate to sail this ship again or to recommend. In fact, we have booked The Sun for an Alaskan cruise in August. Read Less
Sail Date January 2020
I'm writing from the point of view of someone that has cruised with Disney a few times and loved it (but it was too expensive) and did quite a few Carnival cruises (cheap, but inconsistent quality). We had heard that Norwegian fits ... Read More
I'm writing from the point of view of someone that has cruised with Disney a few times and loved it (but it was too expensive) and did quite a few Carnival cruises (cheap, but inconsistent quality). We had heard that Norwegian fits somewhere in between these 2 options, and based on our first NCL experience on the Sun, we agree. While the entertainment and service are no where near Disney Cruise Line's offerings, this was certainly overall a step or 2 above our recent experiences on Carnival. The most notable advantage that we observed on the Sun over our last few Carnival cruises (even on small ships) was that the Sun never felt crowded. There were always places to sit and relax, whether at the scenic outdoor buffet on deck 11 or in the shows, bars or other public areas like the library or atrium. Also, contrary to any Carnival ship we've been on, the Sun has enough dining choices, both free and premium/paid, to keep you fed at most times of the day. There are ample free options including multiple buffets, 2 free dining rooms and several premium/paid dining options. We never had much of a wait getting seated in the dining rooms, and the buffets were never very crowded, even on embarkation day. As others have noted, the food in the dining rooms is, in large part, repeated, so don't expect much creativity. However, the food was almost always very good, and the dining room and buffet staff were always attentive (both improvements over our last 3 Carnival cruises). On the downside, since this is a smaller, older ship, it rocked...A LOT. To be fair, we were traveling through some rough seas, with waves from 5 to 8 ft at times. But by far, we felt it more on this ship than any other recent cruise. Also, due to a poor design, cigarette smoke from the casino can become overwhelming at times, and not just in the casino, but also in the Atrium area as the smoky casino air tends to waft throughout midship on deck 7 (note: this is due to be fixed in an upcoming dry dock). Also, another minor annoyance/quirk of this ship is that the older layout can be confusing at times, as you have to travel through venues to get from one end of the ship to the other on deck 6 (ie: you have to go through the Bliss lounge, Windjammer bar, and Photo Gallery to get from the Atrium area to the theater (Stardust lounge). Entertainment was hit or miss. The welcome show was typical (aka a bit lame) cruise fare - it killed some time, but you can skip it if you find something else to do. There was a fun comedian (Dylan Mandisohn) and and entertaining magician (Greg Gleason) onboard for shows on Day 3 and 4. The final show by the NCL performers, World Beat, was high energy and is worth checking out. The cruise director, Alvin, was 'OK', but he sometimes lacked the high-intensity energy and leadership that we've seen from some other CDs. However, we learned at the end of the cruise that he was moving to a different ship, so perhaps that was weighing on him...regardless, you'll have a different director for your cruise. Overall, this was a pleasurable cruise experience and we're now sold on the value of an NCL cruise - not too expensive and not lacking expected services, dining and quality. Read Less
Sail Date January 2020
We are frequent cruisers but had not cruised on NCL for 10 years. This cruise on the Sun was a very pleasant surprise. The ship is in great shape - all the money spent in renovations during dry dock really shows! The food was very ... Read More
We are frequent cruisers but had not cruised on NCL for 10 years. This cruise on the Sun was a very pleasant surprise. The ship is in great shape - all the money spent in renovations during dry dock really shows! The food was very good in all the venues we tried. The food and service was excellent in the Seven Seas MDR. Norwegian is a much more relaxed "freestyle" experience and we enjoyed that after cruising on other lines not quite so relaxed. There were many, many activities available during the day and night with a good amount of live music around the pool, in the atrium, in the Bliss Lounge and sometimes in the Spinnaker Lounge on deck 12. My husband and I are dancers - social ballroom, country and western, Carolina Shag - and none of the venues had great dance floors. The production shows were good. The performers were very young with LOTS of energy in their routines! The comedian and magician were pretty bad. The two ports - Costa Maya and Cozumel were enjoyable and the weather was great with temperatures in the low 80s. We had a little rain one day, but other than that, it was a great January cruise. Our cabin was a mini-suite on the 8th floor. The room was great and had been updated during the dry dock. The balcony was a large aft balcony with a nice view of the ship's wake. One negative note - the aft rooms on the 8th deck are over the theater so there's noise during the shows and when they are practicing during the day. Port Canaveral is a very nice little port. People are more friendly and you don't have all the rush and stress of a large port like Port Everglades. I would definitely take this cruise again! Read Less
Sail Date January 2020
We chose this cruise as a quick and cheap getaway to recover from the holidays and to regroup after the passing of my dad two days before Christmas. I had two good books and just wanted to relax and forget about reality for five nights. ... Read More
We chose this cruise as a quick and cheap getaway to recover from the holidays and to regroup after the passing of my dad two days before Christmas. I had two good books and just wanted to relax and forget about reality for five nights. Plus, it was cheap. $1,100 for a balcony for two. We had sailed on this ship in April 2019 and had fun. We were allowed to board at noon, but got to the port at 12:45. The lines were long and people were sitting around waiting to get on. Apparently, they had to move the gangplank and that caused a backup. Also, the computers went down when we were checking in and we had to stand around and wait for that to be fixed. We were on the ship by 1:50. We went to the buffet and it was a madhouse, but we expected that. However, the layout is so poor. You have to get your own water/juice/tea. The machines are in a hallway-type part of the room where people are walking to get to the buffet. I love having strangers breathing in my water. The food choices were odd...bean stew? No one walks around offering beverages like on Royal Caribbean. We went outside to get two sodas at the bar. They only serve Pepsi products. Two small glasses of Pepsi were $7.20. They are $3.00 each and a 20% gratuity is automatically added. On our previous cruise on this ship, all drinks were included in the fare because it was a short cruise on a smaller ship. Maybe THAT is why we don’t remember it being so bad. Our cabin was a soaking wet rug by the bathroom and smelled musty. We had trouble even opening the cabin door because the rug was buckling. We were told to go to the 7:30 show and they’d put a dryer in there to fix the problem because there were “no other cabins.” We unpacked and went to the show. We returned to the cabin at 9:14 and the blower was still going and it was still smelly and wet. Guest Services came and offered to show us another cabin. We did not ask why we were told there were none. Anyway, the other cabin was directly under the pool and the smell of chlorine was so strong that we chose to smell mustiness instead and stayed where we were. Also, we were exhausted. At 10:30 that night, Guest Services called, woke us, and wanted to know why we didn’t contact them regarding the other cabin. We told them we had, we looked at it, and chose not to move. The next morning we went to Guest Services after getting a note on our door to contact them. We were told we could have an inside cabin to hang out in while the rug dried in our cabin. The employee explained this cabin hadn’t been used because the occupant “got on the ship, felt claustrophobic, and left immediately.” We accepted this offer and went to that cabin. The inside cabin offered was being made up and the occupants had ordered room service and their dishes were everywhere. We were told by another employee that this cabin was rejected by the people it was assigned to because of all the noise from the stewards’ work area right next door. Two employees, two different stories... We opted not to take this cabin either. The rug dried by Day 3 and we got used to the smell. The bed was extremely comfortable and the air was cold. We actually slept well. I will say Guest Services was excellent with trying to accommodate us. They sent champagne and chocolate-covered strawberries and also offered us a $100 credit to a specialty restaurant. We are at Cagney’s and it was delicious. The service was impeccable. Room service costs $9.95 per order, with 20% gratuity added. We ordered once and the portions were plentiful. We had the free continental breakfast one morning. We requested delivery between 9-9:30 am. It arrived at 8:40 am. There are a total of 12 deck chairs on the promenade deck, Deck 6. This was disappointing because they were always occupied during the day and is one of my favorite places to relax. Pool chaises were stacked by 6:15 every evening, so we couldn’t sit outside and enjoy the night sky. There’s no outdoor movie (or indoor movie), so that’s a disappointment. Costa Maya was ok. The shopping area had aggressive shopkeepers. One mumbled something about Americans when I didn’t want to come into their store. We stayed in the ship in Cozumel because we’d been there before and Deck 13 (or maybe it was 12) was empty and relaxing and peaceful. Attitude is everything, so we made the choice to have a great time. We had to overlook a lot, but we did have a good time. Disembarkation was a breeze and we were off the ship and in our car within 15 minutes. As a side note, I wish there was a way to teach people that it’s polite to wait for people to get off an elevator prior to them getting on the elevator! Read Less
Sail Date January 2020
Took an NCL Western Caribbean cruise last year and wanted to share experience with family...what a mistake!! The food presentation was good but taste was very low quality. The desserts were the worst! Even the breakfast pancakes were ... Read More
Took an NCL Western Caribbean cruise last year and wanted to share experience with family...what a mistake!! The food presentation was good but taste was very low quality. The desserts were the worst! Even the breakfast pancakes were clearly packaged and not fresh. Looooong waits between courses, 2 hrs+ for dinner. We chose dining rooms because it was the best of the worst. We did complain to guest services about wait staff, met with lead dining mgr, but nothing changed. Additionally, we reviewed all of the policies for Splash Academy, and there is NOTHING in them about illness. Our granddaughter got sea sick and the staff in Splash Academy were very professional, but they said we had to pay $200 to visit the doctor to have her cleared for return. We understand the requirement to visit the doctor, but not for that fee, no prior notice, and no ability to use health insurance. The doctor only treated for sea-sickness and did not test for viral issues. (What if she had a virus? No quarantine, just $200 please) Even after talking with head of guest services, no apology or accommodation was made for the $200 fee. Beware, if bringing kids. A few other negative issues were: - daughter's room door twice left unlocked after cleaning - men watching TV in daughter's room after dinner (claimed maintenance) - late night (9 p.m) knock to repair a light while granddaughter sleeping - zero ice in room, unless requested - zero towel animals at turn-down (although pushed and sold in photo shop) - horrible smoke filtration in casino - asked wait staff numerous times for more water or butter refills - overall staff attitude acted as if "bothered" (There are still a few staff taking pride in their jobs; But, very few. I actually wondered if the SUN might be a training platform?) I've been cruising over 20 years, on 7+ cruise lines and witnessed the decline of service over costs. This was, by far, the worst cruise for food, service, hospitality, commercialism of ports and general attitude toward passengers and me and my family. Cruise lines should revert back to customer tips in envelopes, not pre-paid tips. This would ensure staff is aiming to please, earning their tips and they are guaranteed to get the money... I will never give NCL any more of my business and let anyone know the truth of this line. Read Less
Sail Date January 2020
First let me tell you the best part of this cruise; the price. 5 out of 5 I found a super deal on an inside room. $149 pp for a 5 day cruise is crazy. I did bid on an upgrade but it was not accepted. Entertainment 3 out of 5. The ... Read More
First let me tell you the best part of this cruise; the price. 5 out of 5 I found a super deal on an inside room. $149 pp for a 5 day cruise is crazy. I did bid on an upgrade but it was not accepted. Entertainment 3 out of 5. The comedian was horrible, just not funny at all. The games were good and they forewarned about potential adult content when present. The Singers/Dancers were very good. The magician was excellent. Room: 5 out of 5 and yes we had an inside room. The layout of this inside room made it better than balcony rooms imo as far as usable space without tripping over each other. Lots of storage options as well. The room steward did a great job. Food: 3 out of 5. The buffets were good and there was certainly plenty of choices. However after having cruised with 2 other cruise lines this one fell short with the dining room options. The service was great and the setting very nice. But it is evident they are pushing people toward their extra fee restaurants. The New York Strip is the same quality as you would get from one of these “steak companies” that sell steaks out of the back of a truck. Not good quality at all. This was the biggest disappointment of the cruise for me. Every other cruise I have taken (5 others), the food has blown me away. This was our first cruise with Norwegian. Staff: 3 out of 5. Our room steward was awesome as was our waiters. I’m not a complainer. I didn’t file a single complaint all week. But on 4 occasions when I asked a question I received a very snippy response. Anybody can have a bad day but this seemed to be commonplace with the Guest services staff. One time I asked for an iron. I couldn’t understand the entire response so I asked the gentleman to repeat what he said. He used a raised voice and said “were sending it” and hung up. Another time was asking a question about declaration forms. They just seemed very stressed and poorly trained. I guess if my job was to listen to people gripe all day it might put me in a bad mood as well. I e just never seen this on the other two cruise lines I have used. The worst part was the public restrooms. 1 out of 5. Our restroom in our cabin was nice and well cleaned. The public restrooms were horrid. From over flowing toilets to no toilet paper to a bathroom with blood all over the toilet and floor. The worst part was after letting staff members know of the condition they were not cleaned quickly (within 30 min). Read Less
Sail Date January 2020
Port Canaveral is an easy enough drive and we were ready for little winter get away. We sailed on the Sun previously. Great experience began with the gentlemen who checked us in. Kudos to the Management of the Sun, as of our ... Read More
Port Canaveral is an easy enough drive and we were ready for little winter get away. We sailed on the Sun previously. Great experience began with the gentlemen who checked us in. Kudos to the Management of the Sun, as of our interactions with the all if the service personnel on the ship was positive. Our Steward, pronounced Yo Man could not have been better. Embarking and Disembarking were a breeze; in fact because of the size and management of the ship we never felt crowded. We also appreciated the ease of flow throughout the ship, no waiting and always a place to sit. I would recommend heading to the Seven Seas dining room upon embarking to avoid the first day buffet craziness. The entertainment was great, in fact I can imagine any of of the talented dancers and singers on Broadway. We were thrilled to have been selected to dine with the officers who were very gracious. The conversation flowed beautifully. We appreciated the opportunity to bid on and win a balcony upgrade. My husband and I especially enjoyed this benefit. I am an early riser and loved the early am quiet time on my private balcony while my husband rested. Read Less
Sail Date January 2020
This was our first cruise and we had a fantastic time. The food was delicious and plenteous. The cabin was spacious and clean with lots of storage and our cabin steward Mike DeLara was exemplary! Our adult children stayed down the ... Read More
This was our first cruise and we had a fantastic time. The food was delicious and plenteous. The cabin was spacious and clean with lots of storage and our cabin steward Mike DeLara was exemplary! Our adult children stayed down the hall from us and loved their experience, as well. The restaurants we ate at were exceptional and we had a server named Nelson Messina who was especially wonderful. He was personable and connected with each person at our table. We were blessed to have him serve us several times. Another server we appreciated was Peter from Domica . He said he had worked for NCL for nearly 25 years and he was so interesting to talk to! Piano player Derrek Wayne was amazing! We enjoyed his arrangements and talent so much. He was fun, funny and made our vacation especially memorable. Thank you to all the NCL staff who work so hard to make our time away from work and home special! Read Less
Sail Date January 2020
We booked this cruise because we wanted something in the 3-5 day range, somewhere warm, and that spanned Christmas. Our ship was The Sun and embarkation went great. We showed up earlier than we were supposed to, but they were already ... Read More
We booked this cruise because we wanted something in the 3-5 day range, somewhere warm, and that spanned Christmas. Our ship was The Sun and embarkation went great. We showed up earlier than we were supposed to, but they were already boarding some groups. We waited a minimal amount of time. They tagged our bags outside, which showed up in our room later without any issues. Overall, I liked the ship. Everything was kept clean and in good condition. They need more public restrooms though. For food, we at at the Four Seasons, Garden Cafe, The Great Outdoors, Moderno Churrascaria, and Teppanyaki. The food at Moderno Churrascaria was amazing. Everything else food related was just average at best. The Garden Cafe can be a pain to navigate. The layout causes bottlenecks in a couple spots. On board entertainment was mixed. Most of the stuff in the Bliss Lounge was borderline terrible, the George Lopez wannabe in particular. The Rock You Tonight show was amazing and I would highly recommend it. We spent a couple nights in the Windjammer and the piano guy was pretty good. Our bartender there, Ardie, was amazing. As was Olga in the Spinnaker. Photography services were mixed. The pictures we seen were good, but several of our photo ops were not in our binder. The pricing on pictures is terribly expensive in my opinion. It cost us $150 for 5 pictures with digital copies. Laundry services were very expensive and the one time I used it, they didn't deliver until I called and reminded them, a day after it was expected. I would not rely on it if I were to cruise with NCL in the future. We had to tender at our second port, which delayed us almost 2 hours, only to find our excursion was canceled without reason. However, the ship staff on the pier were awesome at getting us another one booked ASAP. With only one other cruise to compare to, this trip was sub-par. Unless there is some type of package in the future that is too good to refuse, I don't see us taking another NCL cruise. Read Less
Sail Date December 2019
This being our first cruise with Norwegian, I had higher expectations than we received. With so many other cruise lines, I have no reason to return to this cruise line. This ship and others Norwegian ships have no docking rights, so ... Read More
This being our first cruise with Norwegian, I had higher expectations than we received. With so many other cruise lines, I have no reason to return to this cruise line. This ship and others Norwegian ships have no docking rights, so they don't go pier side, you have to be tendered in. And when the seas are rough, they just cancel your port visit. With a too bad so sad... no refund, NOTHING.... No where did I find that we would be tendered in. You don't know this until on board and read it on the daily itinerary. ONE Line to get off the boat, which was LONG and wrapping around... We paid to go to certain ports, this was my teens Christmas present. ONE port for 5 days. No impressed, and this being a small ship, 4 days at sea, was pretty boring... Many areas of the ship smelled like backed up sewage The ship was sooo rocky, they had to close the pools. the pools were splashing so hard they emptied themselves a couple times in only 5 day cruise. The food in dining was good, it was a long wait after you ordered your meal to get to your table. The buffets were the same all 5 days. Nothing special nor anything to brag about. We were going to get the teens a soda package. However, their were no kiosks that they could just go up to for a refill. Teens had to go to the bars, to get a refill. Teens have no business being around bars. the package also came with no travel mug or anything, regular plastic cups each time. We skipped the whole beverage package deal, such a waste of money. Entertainment was only 30 mins each, vice a hour other places. And the host had the worst lame jokes. It was like they were killing time, to drag out 30 mins. Looking forward to taking our teens on a real cruise, so they can really experience why we love cruising.. Read Less
Sail Date December 2019
We chose Norwegian Sun because we always traveled on Carnival and wanted a different experience. Unfortunately we got a horrible experience. For starters, the servers spraying your hands as you walk in the door was crazy. The food on the ... Read More
We chose Norwegian Sun because we always traveled on Carnival and wanted a different experience. Unfortunately we got a horrible experience. For starters, the servers spraying your hands as you walk in the door was crazy. The food on the buffet never looked appetizing. We got into disagreements with staff on 2 separate occasions at the Four seasons who had the slowest Service Ever on a cruise. This is not a big boat compared to others we have been on. Our cabin steward put soiled bloody sheets back on our bed after we discarded them to be replaced. The people in the Photo Gallery never offer to help or assist with anything but stand around and speak in foreign languages. The black jack table in the casino as well as most other games were definitely fixed. Not going to Cozumel ruined my entire experience and the Guest Services could care less. We got sick on the 2nd night from all the motion on the boat and the half done pizza we ate. We just did not enjoy this cruise/ship. Too many little kids playing in the Jacuzzi. There are no adult only areas on this ship which I hated. Never been on a cruise where so many employees do not speak or acknowledge the guests. Read Less
Sail Date December 2019
While I understand why we missed Cozumel (and agree with the decision the weather was dangerous) absolutely NOTHING was done to make up for this fact. The "additional activities" were the same from the day before leaving us bored ... Read More
While I understand why we missed Cozumel (and agree with the decision the weather was dangerous) absolutely NOTHING was done to make up for this fact. The "additional activities" were the same from the day before leaving us bored and feeling like the rest of the vacation was a waste of money. The onboard activities are too expensive, not interesting, or are those horrible seminars that prey on peoples insecurities - shame on them for having seminars about cellulite etc. The pool was too packed or never had enough water in it. The fitness center is too small to do anything but a cardio machine. The spa staff tries to sell you on products during the massages, which is not relaxing. Browsing the duty free jewelry I constantly had sales reps trying to talk to me - making me leave without a purchase because I was unable to look at the products I was interested in. The organization of getting off the ship at Costa Maya needs work. Those with excursions that leave almost immediately after docking should meet on the ship then be given priority disembarkment. We were in line early and still only caught our excursion as they were leaving. Had this happened, the vacation would have been ruined as we were not on the ship for the days at sea (the excursion itself was wonderful). The 15 dollar a day a person charge should just be included in the ticket price if it is a set fee. Overall, I do not have confidence that I am getting my money's worth with Norwegian and will likely not be booking with them again. I felt like most of the cruise someone was trying to sell me on something - this is not a vacation to me. However, the rooms were not bad, food was decent, and I must stay the staff were exceptional and the only redeeming quality. Read Less
Sail Date December 2019
Let me start by saying that I have cruised over 25 times, and usually travel on Carnival, where I am Platinum. We just returned from 5 day itinerary to Costa Maya and Cozumel. The ports were fun as usual, so I'll spend some time ... Read More
Let me start by saying that I have cruised over 25 times, and usually travel on Carnival, where I am Platinum. We just returned from 5 day itinerary to Costa Maya and Cozumel. The ports were fun as usual, so I'll spend some time talking about the ship. SERVICE/SHIP: I have been on NCL several times before, and it seemed to me that the service was much better on this ship, perhaps because it was smaller. The refurbishment last year resulted in an updated, classy ship with lots of dining choices, but not really enough in the way of amenities.The staff was extremely friendly and some of them spent the time to speak with us individually about their experiences with NCL and the various ships they had been on. The photo setup is really excellent here, as you can scan your card to view and order your pictures instead of scanning walls and walls of photos to find yours. They are also organized in binders so you can see the photos themselves. I wish there was a way to view your folio instead of having to wait in line. It seemed like some folks at the service desk only did specific things, so that was a bit confusing for the guests when they were told to go back to the front of the line and wait for someone else. The displays of gingerbread houses around the ship and the trees were really nice for the holidays! Embarkation and debarkation was one of the fastest and most efficient I have seen. Bravo! FOOD: Freestyle dining is not really a concept that I'm used to, but the boards on various decks made it easy to see what times were going to be the most crowded so you can plan ahead. We went with the 3 meal dining package (purchased the first day), which was a good deal considering that Cagney's steakhouse, Le Bistro, and La Cucina are all a la carte prices (and they are not cheap). What I am not sure of is why some of the restaurants are one up charge ($39 for Teppanyaki, for example) while others are a la carte. Venues are very nice, but overall I felt like the service at Cagney's was a little slow and I would have been slightly disappointed if I had to pay the a la carte prices. La Cucina's service and food were both excellent. Le Bistro was good, but I ordered one glass of wine and the waiter kept "topping it off". I was then charged for 3 glasses of wine, despite the fact that I did not ask for more and my glass was never more than 3/4 empty. The one dinner and lunch we ate at Seven Seas was good, but the service was very slow. The buffet food was also pretty good, but the beverage area is very cramped and you are really better off going to the great outdoors. SPA: I chose a special for $109 which was a massage and eye treatment. This was pretty good, but there was no chance of relaxing with all the noise coming from things banging and being dragged around in the Windjammer bar above.The hard sell at the end for products costing well over $200 also takes a bit away from the experience. ACTIVITIES: The usual stuff for days at sea like bingo, Mr Sexy legs etc. with a couple of fun additions like the Wheel of Ill Will and the musical trivia games. The comedian, Julie Barr was also pretty funny. Alvin the cruise director was a hit, especially during the Cake Master competition. I would like to see more "enrichment" activities where you can learn something. I'd even be willing to pay for something like a cake decorating class or some kind of art lecture etc that doesn't revolve around the art auction. PRICING: I would say this cruise was a great value considering we had an awesome time with a very nice room. I started with an ocean view and wound up with a balcony after I bid on an upgrade. I might not do this next time, as I found out if I had waited to book at the last minute, I could have probably gotten the same room for less, but I did not have the luxury of waiting to book. The only thing to be aware of when booking is that gratuities on things that are "free at sea" are not automatically included and those will be an additional charge. I did have lots of fun overall, and would recommend giving this ship a try. I'm sure I will sail on it again! I hope this helps! Read Less
Sail Date December 2019
A Day in the Life of a experience Cruiser on NCL Sun This was a girls cruise and we booked b2b just to be on the sea. The price was incredible almost unheard of. (10 days for $400).. This was a book on Wednesday on the ship Thursday. ... Read More
A Day in the Life of a experience Cruiser on NCL Sun This was a girls cruise and we booked b2b just to be on the sea. The price was incredible almost unheard of. (10 days for $400).. This was a book on Wednesday on the ship Thursday. My friend was flying in from Canada and her plane was 2 hours late. I had booked a transport from the Orlando International Airport to Port Canaveral. There last shuttle was at 1pm. We were the only 2 for this shuttle and there was no driver. We sat around and asked the customer service rep what was going on. She told us they would be here in 5 minutes. Come to find out the driver was sent home and she was trying to get a hotel to shuttle us. The lady said she had to go get a cig break. 15 minutes later she is back, and nobody has appeared to take us to the port. At this point I am not very happy, so I followed her around until we had a solid plan. They put me in an Uber. We left the airport at 2pm Since we were late boarding was done with no issues. We went right to our room and dropped off our carry ones. The room was on the 10th floor, inside family. Nice room for being inside. Our room steward, Julius, was awesome. When we asked for something, like ice, we got it every time he did service. We loved him. The ship is small and while it was renovated, it was just cosmetics. The ship is not easy to navigate, for one main dining venue, you had to go up one flight of stairs across the ship then down another flight of stairs. There were little areas that we found by accident. A speciality restaurant is being used for a buffet. Great place to eat and never crowded. The sailing had rough waters everyday. That didn’t bother us, we have sea legs. Allot of people were sick, including the staff. Good thing about folks being sick, is they stayed in their room. We were able to find some quiet spots on the ship. Forget being around the pool. Folk were packed and the music was loud. During some of our days at sea, the pools were closed due to rough seas. Referencing staff customer service was non-existed. We asked several times where is this or that, and the answer was always “I don’t know”. We went to guest services to ask about our second leg and can we upgrade to a balcony or at least leave us in the same room. Everyone said they can’t do that until the “sea day”. We heard this twice and even when we were back at the PC port they still couldn’t answer the question. Stardust entertainment. The first night was fun. We enjoyed the show. There was a female comedian who was horrible. I don’t remember her name. (pink hair) She had two shows, one was children friendly. We got to the show and watched part of it and left. Back for the adult show and it was a repeat from the previous one. Then there was a show with the crew. We enjoyed the show. We didn’t bother to go for the second comedian as we saw him in the first night ‘taster’ show and realize he wasn’t our cup of tea. We also didn’t go to the juggler or hypnotist. Our second hero of the trip was the piano man, Derrick. I wish I wrote down his last name. We spent allot of our evening at the piano enjoying Derrick. He was engaging, friendly, and took allot of request. The last night, Derrick stayed late and mingled with the crowd, and did some new music. He has his own music and we were lucky enough to hear some. I hope to see him on my other ships. Jason who is the another singer, is horrible. We ate at the main dining rooms, buffet, and room service. The food was nice and plenty of variety. The ship should make note that there is only 1 waffle maker in a station. There should be more than 1. I watched 4 omelets being made and my waffle wasn’t done. We were on the cruise that got sent away at Cozumel. Since we had b2b we decided not get off at Cozumel on the first cruise. So we didn’t get to see Cozumel. Disappointing however it is safety first. This pier was also the one where the two Carnival ships collided. We were suppose to tender and couldn’t due to water conditions and ultimately were told to pull up anchor and leave port. It would have been nice to see our port fees refunded. We had an extra day at sea. I didn’t mind that, however the ship was not prepared for an extra day at sea. They tried to have extra ‘events’, unfortunately it didn’t come across as successful. Some of these special events you had to pay some type of fee. The other events had staff that didn’t care to be hosting the event. Our first room was 0303. Clean and everything was in working order, clean, and wonderful room stewart. Second cruise we were in 9603. Horrible room. Horrible stewart. Bathroom had cracked counters that were filled in with epoxy. I think a kid did the repairs. The bathroom mirror had started to decay and had damage to 3 sides. Basically the mirror was useless for the bottom portion. The shower had the shelve missing the bar, so nothing could be placed in the shower. I have two more cruises with NCL and have them since I had to use some cruisenext certificates. After that I will be trying some new cruise lines. I’ve seen allot of changes that are effecting the quality of the cruise experience. Read Less
Sail Date December 2019
Just walked off the Sun after our 5 day Western Caribbean cruise, and after reading so many other reviews, I’d love to know how miserable all the other reviewers are or must be in their daily lives. This cruise, our cabin, the ship, the ... Read More
Just walked off the Sun after our 5 day Western Caribbean cruise, and after reading so many other reviews, I’d love to know how miserable all the other reviewers are or must be in their daily lives. This cruise, our cabin, the ship, the crew, the excursion we went on, the food, the drinks, everything was outstanding. The main dining room provided amazing food for us on a daily basis, our steward, Arlan, was our Cruise hero! He kept our room perfect, he always made sure to leave us extra towels, and spoke to us daily about our experiences and our lives. We got to know him and he treated us like family. All the restaurant servers and bartenders were knowledgeable and helpful and served us with A+ service. Definitely suggest going to see Jason Graham perform his musical pieces every evening, he is an incredible musician and performer. We did the Chacchoben Mayan Ruin excursion through the cruise, and it was well worth the 99 USD per person, with the guide being top notch, and easy to get on and off the ship in each port. We were able to participate in 2 of the shows, and won multiple raffles, which enriched our experiences. Embarking and Disembarking the ship was very organized and easy, each process taking no more than 20 minutes each. The ship itself, though older and smaller than the newer ships, is easy to navigate though I always found myself thinking I was on the opposite side, though that’s my fault and not theirs. I never saw trash laying around and felt like every staff member, from the cleaning staff all the way up to the senior officers, went out of their way to make your experience positive. If you’re looking to go on a low key nice cruise, avoid the dramatic reviews and cruise on the Sun, you won’t regret it, unless you’re always upset of course. Read Less
Sail Date December 2019
We are not at all brand loyal in cruising. Internet search engines and fate decide where and when we cruise. We are very old fashioned though- ballroom dancing, libraries and walk around promenade decks are a huge draw. Low prices are ... Read More
We are not at all brand loyal in cruising. Internet search engines and fate decide where and when we cruise. We are very old fashioned though- ballroom dancing, libraries and walk around promenade decks are a huge draw. Low prices are important for me – and I am fine with an ocean view cabin (for the record DW prefers a balcony). The idea is if the price is low enough we can go more often. Days at sea are relaxing. After a few lovely trips on the Jade we were last on Norwegian on the Breakaway out of New York. I was remembering crowds, smoke and the main dining room food budget being a few dollars a day too low. Early December is for some reason a low season in Florida for cruising. I was randomly called to be at a conference Tuesday/Wed in Orlando. A search revealed- the Sun was going out of Port Canaveral Thursday– 5 nights - $179 for Oceanview. That was also the number of vacation days I had left and fit my budget. We were on the Sun many years ago. I had some trouble finding online a recent Freestyle Daily- my DW is OK on cruising but is happier if she can dance and collect her steps aboard. Hint: one lap is 650 or so steps for her. I try and figure out if there is any decent dancing before I book. The Mexican ports were not great- Key West and Nassau are our nearby favorites – but an average port day beats a day at work. The boarding letter said 10:30 and the Uber from Orlando ($67+ tolls+ tip) dropped us off right on time. I had the idea to take an Uber from our hotel to MCO airport then one of the $15 port shuttles but got lazy. There was no one in line but the terminal with loud piped in music and no real amenities (vending machines and flavored water) was dreary, cold and felt like a Soviet bus station. Actually in Europe bus stations can have news-stands and coffee shops but I digress. So we sat outside over by the parking lot. Boarding started at 11:30. Lunch in the Seven Seas was good. I had fish and chips, calamari and salad. The servers were cheerful and we decided this was a happy ship. This was confirmed all week. We are not buffet fans at all. Standing in line behind someone who does not believe in tongs in all it takes. Somebody needs to invent or modify food service equipment for safely filling water bottles and large mugs. Walking around -the ship looked good- the reported common area maintenance issues were not in evidence. Yes the aft awning is a little stained but that is not structural. The atrium and other Deck Six venues (unlike the newer NCL ships) did not smell smoky. They had the Christmas trees up and the holiday music going (a bit too loudly) and the chefs were studying a plywood platform in the lobby for a gingerbread village. Several villages appeared later in the cruise. We took the cheapest “sailaway” OV cabin selection and got 8004. Our $49 pp offer for an upgrade was politely declined. This is way forward next to a forward facing suite. It is quiet and has lots of storage and a large picture window. It is roomy, has a couch but could use a tiny coffee table- which would block the folding of the extra bed from the couch now that I think of it. One drawer and the closet door needed WD40. Pro tip - reports from Housekeeping have to filter up the chain of command. If you call yourself they will arrive in ten minutes and follow up by phone. (This exact issue is actually all over current MBA school case studies on hotel operations). Cabins were ready at 1:30 and luggage arrived 3 ish. Other lines (hint) draft other departments for luggage duty – this was I believe just cabin staff. Our cabin was expertly cleaned and are big fans of our Steward. One morning our sewer line – maybe 10 cabins -was plugged – and a wheeled plumbing snake rig was seen out in the hall. The worst thing for onboard toilets- clothing items- use the trash cans folks. We had eight foot seas leaving Port Canaveral and off Miami so it was bumpy on the way out but the rest of the voyage was smooth and comfortable. I will say an 1100 foot ship tends to ride better in an eight foot sea than a smaller one but there are so many negatives on the larger ones not to mention a higher price. I ran into Igor, the Hotel Director at the Latitudes Party. I congratulated him on having a happy ship- and he said “It’s the software not the hardware”- I had to think a moment but it is the customer service moments and interactions that really make a good cruise. We decided there were two and a half possible dance floors aboard- Bliss, Spinnaker and maybe the Atrium. After dinner the Motown cover band set in Bliss was very good. The talented Show Band did a nice dinner jazz set in the atrium. They had an amazing pair of horn players. We got some Rumbas out of the Latin Duo and we talked the Show Band into playing a ballroom set up in the Spinnaker, which is a lovely space. 45 minute sets were just right. Several kinds of tap beer were in evidence and they had two IPAs. We watched bits of five NFL games (somebody in NCL HQ is listening) and recent movies on the in-room Samsung flat screen TV. NCL must pay attention to Cruise Critic- you could log in to the basic site for free (but not the boards). MDR breakfast, my standard Eggs Benedict, was just right. They brought coffee and hot milk and an extra pot. We all decided they have nailed MDR breakfast. I did start to wonder about “Full English” but you could piece it together from the sides. The cinnamon French toast became a dangerous vice for me. MDR Lunch was good the Fritatta was lovely but the Philly Cheese Steak while tasty was not from Philly. Our servers were cheerful and paying attention. On some lines the servers are nice but it takes half an hour to get coffee. My MDR dinners for the most part - Pad Thai, Bang Bang Chicken, Alfredo (salty) or Oriental Pork- a poor cut of meat -were not successful but we had a lovely Greek Salad and the appetizers were fine. Reports from Specialty Dining were enthusiastic. Officers were all over and asking if we were happy. Seating in the MDR was heavily oriented to couples and it was not crowded. We dropped a note in the comment box but should have sent stuff back which we are not used to doing. More than once it felt like the ship was half full- she was sold out. The newer ships perform an accounting miracle- take the same public spaces, shrink them and add four more decks of cabins. All week there were open seats in the buffet and tables and loungers open. If you hate crowds this is the ship for you. The pool deck band was very loud. The wide promenade deck with loungers was luxurious, quiet and uncommon on modern ships. After a few days DW informed me we got in 10,000 steps on average and I was trying to avoid the desserts. There were real musical shows aboard but we were going to dance. It was a case of so many choices. One of the Latin sets was packed in Bliss (hint take the well done on-board Latin Dance classes) and the Motown band (440) even did a ballroom set the last night. The days at sea at full speed were relaxing and reminded me of a Transatlantic. The library and spaces right outside and inside were quiet for reading and writing and board games. They were selling “lite” $100 versions of the Cruise Next package for shorter cruises, but I could not make any sense of the math. I heard “spend $400 get $250” which baffled me. There was an announcement in the How to Run a Floating Hotel talk they are phasing out plastic beverage bottles soon in favor of glass. They never announce anything in these talks so stay tuned. If you worry about azipods falling apart this is the ship for you. They showed a sturdy propeller shaft in the video of the engine spaces. We all laughed - one of the passengers was very worried the ship would run out of Corona. Truth be told we stayed on the ship in Costa Maya. And we looked out, longingly, at Cozumel and stayed in the loungers on the Promenade Deck. Another advantage of this class of ship for someplace like Alaska- you can access almost every square inch as a steerage (non elite) passenger and free sea views are available in all directions. There was a four-person line to get off the ship at 8AM. CBP has those face recognition carts /machines so there was no separate CPB line. At all. None. This is big folks. We took the NCL shuttle bus/excursion and were in the check in line at the MCO airport by 9:30. Five nights (with two sea days) feels almost like a week in terms of relaxation for me- it is not rushed and great value. Read Less
Sail Date December 2019
Read very carefully your freestyle, it's not free! That was just the start. i was told by my sister, who has cruised norwegian. This was better food, better class of people, better service. Four cruised my sister brother in law, ... Read More
Read very carefully your freestyle, it's not free! That was just the start. i was told by my sister, who has cruised norwegian. This was better food, better class of people, better service. Four cruised my sister brother in law, wife and i. 10-20 cruises between us. The ship the sun! Very Nice, Smaller class. No adult area, but very few kids. The Crew, Very polite, With the exceptions of bar crew. my bar bills were all over the map For the same drink, (long island) even on the day it was the drink of the day! Daily drink package was in in excess of $1140.00 per person. Overheard on person watching the bar staff and complained she paid for top shelf! And was getting bottom. Room! Great, balcony, clean great room service. Food! Buffet was great, main courses not so much. Veil sausage cold gross! Chicken tough and chewy. We opted not to eat most main dishes. Rib meat on noodles, looked like beef stroganoff. Coffee! Let's just say (Coffee on cruise`s aint good) Casino!!!!!!!!!!! Bad dealers!!! Lets just say wow!!!! Small, smoky, high minimums. I personally had to stop the play on the roulette table, have the pit boss called and reviewed the last play. Which i was paid for later. I was watching three card poker, not playing! Watched the dealers not knowing how to pay, exposing players cards by moving other cards, not! At all to rules! Entertainment!!! What entertainment? A (one two shows family/adult) kids could have stayed for the adult show. Comedian (It was funnier on the pool deck watching the drunks) Next was a Juggler and joke teller (can you say County Fair) The last evening was the show by the ncl team it was good. Read Less
Sail Date December 2019
Sincerely reminds me of a Carnival cruise I went on when I was in college 20 years ago. It was a more family oriented cruise in that there were younger people, college students, children, and a mix of old and young throughout. It was ... Read More
Sincerely reminds me of a Carnival cruise I went on when I was in college 20 years ago. It was a more family oriented cruise in that there were younger people, college students, children, and a mix of old and young throughout. It was obvious that this was a budget friendly type of cruise. This was all well and good if it weren’t for the fact that it seems Norwegian Put their training crew on this cruise. The ship is outdated, cramped, somewhat dirty, and poorly laid-out. This is not a cruise I would recommend for the seasoned traveler or An experiences cruiser, As that person is likely to be very disappointed. As a first-time cruisers or someone who has low expectations of the industry as a whole, the cruise will suffice. The bartenders are very slow, the food was lackluster, the bathroom facilities in my room dirty and outdated, The television without any use for channels, and two of my shore excursions were canceled prior to arrival in Port due to A little roster account. My Cabin stewardess was less than helpful and insisted upon parking for cleaning supplies and carts outside of my room consistently and throughout every day. Just services seemed unaware of the company policies regarding cancellation and modification of existing reservations and we’re also unaware of how to access account details for charges incurred prior to cruise departure. This was a pattern of an experience that I witnessed. Read Less
Sail Date December 2019
This was my 28th Cruise, but first on NCL and I was surprised with my experience, considering the negative reviews I read before booking and sailing. We invited a recently widowed friend as our 3rd person, so we decided to book a Penthouse ... Read More
This was my 28th Cruise, but first on NCL and I was surprised with my experience, considering the negative reviews I read before booking and sailing. We invited a recently widowed friend as our 3rd person, so we decided to book a Penthouse Suite. We sailed in room 9202, which also accommodated my special needs father in his scooter. Our butler, Francis and Concierge Armando made this cruise nearly flawless. We were met by both at check-in and immediately knew that they had great personalities and would add to our fun on board. The room was large, beds comfortable and they both heard my request for extra pillows. We had breakfast and lunch in Cagney's, specialty dining in Tempanyaki and Cagney's for dinner and they made sure we were booked in Four Seasons and Seven Seas on other nights. I preferred Seven Seas since it seemed to have more formal attention than the Four Seasons dining room. The food at every meal was amazing! I was nervous after reading poor food reviews, but was never disappointed. We even had wings in the Sports bar and they were fantastic. The chefs in Tempanyaki were entertaining and the steak and chicken were cooked perfectly. We laughed through the entire meal. We had the pleasure of meeting the senior officers and the General Manager Igor even took time to get to know us throughout the cruise. Any issue we had was heard by Igor and he was receptive to our comments. We rarely watch the shows in the evenings on other ships, but were present 4 of the 5 nights on this cruise. The entertainment was excellent and we loved the comedian, Juli Barr. We had some very rude guests during her show, but she handled them with grace and they thankfully left her show without incident. The only "complaints" I have are only comparisons to other cruise lines. For the expense of the drink package on NCL, I feel they could provide a better drink menu for each specific bar, better olives for martinis and more uniform mixology among the staff at each of the bars. We normally develop a rapport with bar staff and this was not an option on this ship, except for one bartender in the pool bar named Mark. I did notice that they had a bar in the dining room, which cut down on the time we had to wait for drinks and wine during dinner and dessert. Costa Maya was a great port and had lots to do without leaving the area. It was easily accessible for a wheelchair or scooter and had plenty of shopping and dining options. We unfortunately had to tender in Cozumel, which meant my father couldn't get off the ship due to the 13 ships in port that day. We did book several spa services, including massages and facials. I regret not learning the name of the blond staff member in the spa, as she called us by name every time she saw us on the ship. The massages were perfect, as was the facial, and the staff made us feel at home. Overall, we truly enjoyed this small ship and were pleased with our first experience on a Norwegian cruise. Read Less
Sail Date December 2019
We selected this cruise because we got a great last-minute deal. Embarkation went extremely smoothly and quickly. Disembarkation was even faster. Customs was on the ship and released us as soon as our photos matched. The entire crew ... Read More
We selected this cruise because we got a great last-minute deal. Embarkation went extremely smoothly and quickly. Disembarkation was even faster. Customs was on the ship and released us as soon as our photos matched. The entire crew was friendly and helpful. Our sailing was five nights long. The entertainment in the Stardust Theater was good. The ship's performers were very talented and put on a great show. They put a lot of work into their performance. We had an off-ship comedian a couple of nights. Her first couple of performances she had trouble engaging the audience, but apparently, she had everyone engaged at her last performance, which was an adult performance. The evening game shows in the Bliss Lounge were hokey but drew a crowd. There were very few activities during the day and the bulk of the activities were for a fee. Deck 6 has a great walking track. The ship's lifeboats were used to tender in Cozumel. Getting into the port went smoothly and quickly. Early morning departures were expected to get a pass, but no one checked the pass as we boarded the tenders. In Costa Maya, we were at the pier next to another NCL ship. We were unable to sit on our balcony there as the other NCL ship was playing music on the pier at eardrum breaking volume. The complimentary dining rooms were hit and miss with their meals. Most of the meats were overcooked and on the dry side. The fish and chips should be avoided. Three of us ordered red snapper one evening and none of us could eat it. That was the first time that we have experienced a meal we could not eat on any of the many cruises we've taken. The shrimp burger on the pretzel roll is very good, the shrimp salad is also good. The bluefin fish is excellent, although a small portion. We have never been compelled to seek a better evening meal at the buffet until this cruise. Please note, we received good service in the dining room, it was just the food that was hit and miss. We ate at two of the specialty restaurants. Moderno had an excellent salad bar, but the meats were all overcooked. The rotisserie pineapple between the entree and dessert was very good. Le Bistro required that you dress up. The NCL website indicates that you can have bouillabaisse, which has not been offered for two years. Our meal started off with stale bread and when we pointed this out we were not offered fresh bread. We were tempted to go down a floor to the Garden Cafe to get some good bread. The mussels appetizer was excellent, as was the shrimp entree. The scallop appetizer has very small scallops and no flavor. The scallop entree was rubbery and improperly prepared. The soul was overcooked as was the steak. Even with an excellent price, we would think twice about taking this cruise again due to the hit and miss food. Read Less
Sail Date December 2019
Well folks gonna try and make this review as honest as I can.This was our first time time on NCL and on the Sun. I made reservations in early in Nov for the 5 day Eastern Cruise on 12/2/19 from Port Canaveral to Costa Maya and Cozumel the ... Read More
Well folks gonna try and make this review as honest as I can.This was our first time time on NCL and on the Sun. I made reservations in early in Nov for the 5 day Eastern Cruise on 12/2/19 from Port Canaveral to Costa Maya and Cozumel the price was right and we've been to both ports before so we knew what to expect. I booked a ocean view cabin on deck 7 which was a forward cabin and you could choose 2 perks with that booking. I chose the drink package and dinning package for 2 nights. Even though those are considered free you have to pay gratuities up front which was $99.00 /pp for drink package and $15.50/pp for dining .Average drinks on board cost about 7-15 dollars for beer and mixed and drinks up to 15 dollars are included on your package. For top tier liquor it cost more. So if you drink more than 15 drinks on the cruise you'll pay for your up front money.Be aware if you are in Port on day of embarkation you'll be charged Fl state taxes which was about 60-80 cents per drink.Hope that info helps on your packages.Now as for the Cruise itself. About a week after I booked the the cruise I got a offer to to "Bid" on a upgrade from our ocean view room to a balcony or a mini suite room so for the heck of it I bid the lowest I could for each room which was 50.00/pp for the balcony and 75.00/pp for the mini suite. After reading some boards I saw where if you were a first time cruiser on NCL and you put in a low bid you probably wouldn't get a upgrade. About a week before the cruise I was notified they accepted my bid for the balcony so for 100.00 I got moved from deck 7 to deck 10 mid-ship balcony. So it's worth a shot to bid for upgrade. Embarkation went smooth took about 10 mins to check in and get your key card. We waited for about 45-60 mins in terminal as we got there a little after 10 am and they started boarding at about 11:30 am. The ship it self is a smaller vessel and doesn't have a lot of amenities of the newer and larger ships.I really wouldn't recommend for kids it as there is not much for kids to do once on board but they do have a kids camp.I felt the ship was kept up and clean along with our cabin no issues at all. Our cabin steward did a good job of keeping up the room.As for the food I thought it was decent and was mostly your standard buffet choices and like most of the buffets I've been to the food could have been warmer on some of the dishes.Over all I thought the choices were good and flavorful.We also ate at the main dinning room for both breakfast and dinner . For breakfast It seemed to me they have about the same choices as other cruise lines I've been on nothing out of the ordinary. I thought the food was good. As for dinner I thought to choices of food they gave you was a good variety and the choices I chose was tasty.The service could have been a little better but the more crowded it got the slower the service became.I think the servers get overwhelmed. The 2 specialty dinning venues we chose was the Japanese which was great and our cook was funny and and entertaining and the food was very good. The second we chose was the Italian and the food and service there was excellent. Now for the bar service.When i went to any of the bars on board it never took me over 5 mins to get a drink and they made a good drink no issues there. Now if ya laying out on deck or in a lounge the service is slow. Sometimes it's best to waddle up to bar to get your own.I thought they had a good variety of things to do during the day and evening. We went to 1 show and the they did a good job of performing and we enjoyed it. The other place we spent most of our evenings was at the Windjammer lounge and listened to a solo guitarist name Jason. He was very entertaining and would take requests and played a variety of music.We really enjoyed him. We also thought the other entertainment we saw did a good job. Disembarkation went very smoothly as we chose to carry our luggage and get off of ship early. However we did have one snafu which disappointed us.When we docked back at the port we ended up docking at terminal 6 instead of terminal 10 were we had left. There was no announcement of this change prior to us leaving the ship. So for those of us who parked at 10 we had to take a shuttle bus back to terminal 10 parking garage and our poor bus driver didn't have clue as to where he was going so after driving around for a bit we finally made it back to our parking garage.Over all We thoroughly enjoyed our first cruise on NCL Sun, it wasn't perfect but then again there always some glitches that go along with cruising however we would sail on the ship again.Hope this review was helpful to you. Read Less
Sail Date December 2019
We have always loved Norwegian Cruise Lines and its super friendly/entertaining atmosphere and staff before this last cruise we just took in December on the Norwegian Sun. However, after this cruise my family and I just took we were all ... Read More
We have always loved Norwegian Cruise Lines and its super friendly/entertaining atmosphere and staff before this last cruise we just took in December on the Norwegian Sun. However, after this cruise my family and I just took we were all highly disappointed with our cruising experience. While there were some positive aspects of our vacation, such as the photography services and the friendly staff that helped us choose and buy our family photos taken onboard, the disappointing aspects of our experience outweighed the positive aspects. Firstly, our dining experience onboard was subpar at best. When we would go to the Garden Cafe for a meal, there were not many options and variety available to choose from and eat. Especially with our family being vegetarian, finding options and options that were tasty were pretty difficult; this is true in the complimentary restaurants as well. Our family even went to the specialty Mexican restaurant Los Lobos; however our family could only choose and eat 1 entree because it was the only vegetarian option (even the rice and beans had meat in them!). Secondly, the staff was noticeably less visible and friendly on this cruise compared to our last two cruises, for example our cruise director Jamie only introduced the first show and only hosted one event (the Newlywed Game Show) and we did not see or hear of her at all for the rest of the cruise. Our housekeeping staff was also not too friendly, even rudely telling my sister and I that we have to leave the room within 10 minutes so they can clean it (the housekeepers waited outside the cabin door knocking for us to leave). Another experience with rude staff was in the Garden Cafe, I was apparently blocking the plate stack while I was serving myself some food and the worker was tapping his foot behind me and gave me an attitude to move over so he could put more plates on the stack, even though it had only been a couple seconds that I was standing there. Lastly, the entertainment felt lazy and unimaginative. All the game shows and events were exactly the same from our past NCL cruises and nothing felt innovative or exciting. Also, the biggest disappointment with the entertainment was that most of the “fun” events were for additional fees, which seems very greedy and vicious from NCL seeing as though everyone has already spend a hefty amount of money to already be on the cruise. It was the constant additional fees and the constant selling/advertising that made me lose most of my respect for NCL and its ethics, they don't seem genuine anymore and it seems that all the company wants to do is suck their consumers out of as much money as they can. Overall, my family and I had a pretty subpar/bad experience this time around on NCL even though we have been loyal to them in the past and are Latitudes Rewards members. I am unsure of if we will choose NCL again for our future cruises after this last experience. Read Less
Sail Date December 2019
Our last experience cruising NCL was on the Jewel back in 2005. My expectations were to expect the same on the Sun...such as a beautiful ship, an updated comfortable room, a buffet that would knock your socks off, a casino I could afford ... Read More
Our last experience cruising NCL was on the Jewel back in 2005. My expectations were to expect the same on the Sun...such as a beautiful ship, an updated comfortable room, a buffet that would knock your socks off, a casino I could afford to place a minimum bid and hearty soulful cocktails. This ship needs to be put to rest. It's all cut up; meaning to get to places you walk thru shops or lounges, no mainstream designated promenade. The outside windows (everywhere) dirty even though they may attempt to clean them. The sofa bed is horrible even as a sofa. To sleep on it, the room attendant throws a folded comforter on top so it's really not made up as a bed. The rooms are not so much "updated" as they claim. The Garden Café buffet consists of sloppy looking food in small metal containers that never seem to change what's in them. We ate every night in the dining room and 2 speciality restaurants-that aren't so special. Had the unlimited beverage package; stick with bottled beer at least you know what you're drinking. I had multiple cocktails and wondered if they where all virgins. Affordable casino, not..$10 min bid. I think someone heard people complain and the next day it was reduced to 5$. Shows you ask? I went to 2 and found them not so good. The Stardust theater again is a reminder that the ship needs an overhaul. People who tried to seat in the chairs on the main floor close to the stage could not get comfortable falling back into the seat. If you didn't have long legs or your height wasn't at least 6' you'll need to move back to the theater seating, but those seats looked like you'll need to be less than a ladies size 14. Our arrival back to Port Canaveral was the straw that broke the camels back per say. They docked at a different terminal and we had to load onto a bus with all the luggage to get back to our original terminal. They make no provisions for you if you're in a wheelchair. Good luck trying to get on a large bus with 5 stairs to board. While leaving the ship, we were directed down an elevator due to the wheelchair and moved to the exit door thru customs. No one asked if we had other luggage to pick up before we walked thru the exit doors. Once outside we were told we could not go back in and had to wait till the terminal was emptied. For 2 hours we stood outside, no benches and no customer service except for a couple of agents from the bus companies hired to move folks back to the original terminal. NCL staff where no where to be found nor come upon our request for assistance thru the security officer. We not only feel like we waisted a whole lot of money on this trip, but a whole lot of vacation time was not anything talking about. Read Less
Sail Date December 2019
Balcony cabin 9044. No AC day one and most of day two. Day three toilet broken most of the day. Day four, midnight into early morning, water was shut off. No ability to shower, brush teeth or use toilet. Cabin steward was conveniently ... Read More
Balcony cabin 9044. No AC day one and most of day two. Day three toilet broken most of the day. Day four, midnight into early morning, water was shut off. No ability to shower, brush teeth or use toilet. Cabin steward was conveniently never around, shoddy cleaning of cabin. We had to request more than one hand towel and washcloths were stored on top of a sharps container. Entertainment was the worst we have experienced on a cruise. Buffet poor selections. Upside, the main dining room. Food was excellent. Pools were well sized, but freezing. Also pools are not handicap accessible and those with mobility issues would have difficulty climbing over the continuous bench surrounding the pools. There is no opening to pool and one must climb over bench to access. Most of the bars were closed on the last sea day and photography was virtually nonexistent. If you love bingo and sitting in a chair reading....this is your cruise. Read Less
Sail Date December 2019
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

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