I have cruised NCL many times and have been on the Jade before. Things have changed with this cruise line. Customer service was not good. Could not get a water bottle or even a pad of paper and pen for the room. Was told this was only available for full suites and above, we had a balcony suite. Terrible entertainment with no real production show. Food in there free restaurants was awful. Again ...
First off, the ship was way too crowded. You can't walk out of the stateroom without having to push people away. The main pool was literally more human than the actual water in the pool. The slides and ropes coarse were closed the whole time for some reason, and we were charged random daily fees that we didn't know about ($80 a day). Worst of all, we didn't even go to our last location because of ...
We have cruised multiple times with multiple cruise lines this was such a disappointment to our group of 10 and a 16 month old. I will make this easy to review:
1. Long waits for everything
2. Since the casino is so large and covers so much of the 6th floor on the boat there is a constant smell of cigarette smoke on the floors above and below.
3. The kiddy pool is the size of a blowup ...
I have cruised other cruise lines several times. This was my first trip on Norwegian. The good thing about the ship was that we had a nice balcony room, that was soundproof even though near the elevators and stairs.
The rest was very poor.
1. Food was terrible. They did not even have the choices they listed on their website as their standard menu. They served the same core selections ...
The budget cutting on NCL shows for passengers who have cruised NCL before. For example, there are no hash browns at breakfast and they are not available by request, even in the sit down restaraunts. The entertainment (Choir of Man) is fine and in line with other companies, but it is not the exceptional entertainment that NCL used to be known for. The food in the main dining rooms has been pared ...
This was our 4th cruise with NCL we have cruised 5 times with Disney and 1 with Royal Caribbean. This will be our last NCL! The staff was rude and they didn’t care about their customers. We waited in 30 minute lines just to get a drink even a soft drink. The food was horrible except at Cagney. The excursion we booked was to include a catamaran but didn’t…they only refunded us 30.00. They ...
I should have done my homework before I subjected my family to the EPIC. Embarkation was painless but waiting 3 hours for your stateroom to be ready was painful.
The Family Balcony Suite was excruciatingly small. It was dated and absolutely of poor design. The commode was 2 feet from your head while sleeping. The room accommodates at most three guests and somehow they allowed 4 in ...
I typically do not take the time to write a review but I felt compelled to save people from wasting their money on this ship. I must state this is our 11th NCL cruise and my family is loyal to NCL. Also have travelled on the Epic in 2019. WHAT HAPPENED?
I want to start by recognizing the good. The cruise next team were fabulous and the service in Cagney's and Le Bistro top notch! We were able ...
What an experience on the Epic. I booked a family balcony and got an obstructed view with no way to see the ocean. There are only a few of these balconies but there is not a different room type for these. I tried to change rooms and was told no. I explained the room type does not say it’s an obstructed view and they said “ I will write a report and get back to you”. 6 days on ship and no follow ...
This was the worst vacation I’ve ever experienced. I was told I didn’t have the free at sea package on the first day, then they wanted to charge me $1800 dollars more to have it added on. I definitely purchased the drink package when I booked but was told I didn’t. Then on day 2 we were turned away for our dinner reservation due to a time zone change that we were unaware of so we were an hour late ...