3 Norwegian Epic Cruise Reviews for Senior Cruises to Caribbean - Southern from Port Canaveral (Orlando)

We were looking forward to another cruise with NCL, since our experience on the Pearl was good. This was awful! *The embarkation was a fiasco, with the problem being more Port Canaveral's. It was a cold morning, and they had to ... Read More
We were looking forward to another cruise with NCL, since our experience on the Pearl was good. This was awful! *The embarkation was a fiasco, with the problem being more Port Canaveral's. It was a cold morning, and they had to stop allowing people up the escalator to the indoor waiting area. Fights were taking place, and security had to be called. Most were cold, hungry, tired and confused, since there was no communication from anyone. This became a constant theme throughout the cruise! But at no time did anyone from NCL apologize for it and take some responsibility. When you were finally on board it was as if nothing had happened. *Pools are a real joke!!! 3 of them, with one being in the quiet area. Very small, more of a stand-up pool. If any more than 4 people were in it, it became overcrowded. The main pool area was the only pool space with shade, but the stupid music was so loud you couldn't talk to each other. Ridiculous! Even after request to turn the music down, nothing! *Waiting for an elevator became a game. No matter which was it goes, climb on because you may never see another one! Too many scooters!!!!!! * To see any show, you had to wait in line for an hour, then seats were gone quickly. I have never had that experience on any other cruise. Venues are way too small for that size of a ship with that many passengers. *Front desk was somewhat rude. I asked a young lady where the library was (mapped showed it very close to their desk). The girl grabbed my map and sent me to the back of the ship. I came back and told her it should be near where we were. She simply repeated her orders. It was across the hall and behind a door! *Layout of this ship is terrible. Hard to maneuver around anywhere comfortably. *Talent on board, except for a few, was pretty bad. Howl at the Moon singers were not singers! * Onboard activities: Napkin folding! Just Dance! *Movies selected were unbelievable! Overboard, Adrift and Showdogs?! Really! Who picked this garbage? (Andre'?) One good day they showed "It's A Wonderful Life" and it was standing room only! *It was Christmas. Why not organize an evening of caroling, or show more holiday related movies? Other than decorations, it was never mentioned or celebrated. Very disappointing. *That leaves us with debarkation. We were herded onto the 6th floor, with no announcement from anyone, just rumors, to try and organize a line, which went from the front to the back of the ship. There was 1 person from staff I saw and she was yelling at someone who was trying to take the escalator to 5! Apparently, some big wigs from corporate were suppose to be there for our leaving, but never saw a single person!!!! No, wait...there were two lovely ladies waving goodbye and thanking us...Washy Washy Girls!!!! That was it. No thanks for spending your time, your money and your sanity with us. They could have cared less. We will never cruise NCL again! Read Less
Sail Date December 2018
Good Point: Emarkation Port close to our home city, Atlanta, Georgia Bad Points: 1. Ship needs dry dock and soon! 2. Tile floors near restaurants are cracked and broken, carpets are dirty, lights malfunctioning in elevators, I ... Read More
Good Point: Emarkation Port close to our home city, Atlanta, Georgia Bad Points: 1. Ship needs dry dock and soon! 2. Tile floors near restaurants are cracked and broken, carpets are dirty, lights malfunctioning in elevators, I had to fix the "plug in" for the coffee maker, the ship is OLD, only 10 years old, and it shows it... 3. We were in a AFT balcony and the vibration when pulling in and out of ports was horrendous, so bad the cabinets over the head of the bed vibrated like they were going to fall. The glass windows on the BALCONY were never cleaned the whole cruise, the crew cleaned some but never finished and the rust is showing real bad... 4. Staff was not trained, for instance the line at the help desk was so long that the people would just walk up in front of the line and there was no one to "police" the line. When ship was releasing from port in Cozomuel, the crew while releasing ropes started pulling the wrong rope in, people were throwing chicken bones off the back of the ship into the water, and no staff to stop them. It was so cold in the TASTE restaurant we had to carry our beach towel with us to stay warm...And to top it off we got back into port at Canaveral on December 5, there were only 2 (TWO) Custom's Agents at the port trying to disembark over 4000 guest, IT WAS A TOTAL CLUSTER in the baggage claim area, almost missed our flight back home. 5. We did not buy the beverage package, my wife is "non-drinker"... A beer was $10 and a "double" drink was $22 (a single shot was $12). The ship no longer gives plastic straws, only paper and you have to ask the bar folks for them. It took 20 minutes just to get Sugar Free jelly and the tables were always out of the yellow package sweetener. The food on the dinner menus have become sub-standard. 6. We are Platinum Plus and never got a invite or a notice of any Captians Party for the previous guest, had to ask for our bottles of water...NCL has lost their management policies. 7. I rated Entertainment HIGH (VERY GOOD) that is because of "BURN THE FOOR" and "The Beatles Mania" shows were GREAT! Read Less
Sail Date November 2018
Chose the cruise as it had good itinery of stops and the price was reaonable. Did not like our stateroom as it was tight to move around and the bathroom setup was poorly designed. The staff and room stewart were excellant. Food was ... Read More
Chose the cruise as it had good itinery of stops and the price was reaonable. Did not like our stateroom as it was tight to move around and the bathroom setup was poorly designed. The staff and room stewart were excellant. Food was very good and dining staff were freindly. This was a 4300 passenger ship and we prefer the 2400 size of ship as this one was too crowded. Long waits for the elevator. Theatre seated 800 passenagers same size as on the smaller ships. Did not like the crowded pool area on the upper deck- too crowded not eneough lounge chairs. The enteratinemnt was for the most part was mjust OK. We have experienced better entertainment on the smaller ships in the past. We traveled with 2 other couples and like to play cards but the small games room was always full, smae size room as on the 2400 passenager ship size. Will not cruise on the EPIC in the future. Read Less
Sail Date November 2018
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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