20 Norwegian Epic Cruise Reviews for Senior Cruises to Caribbean - Eastern from Port Canaveral (Orlando)

We had fabulous weather. The ports were very nice and of course the crew were exceptional as always on a NCL ship. However, the ship is too large and too crowded to really give everyone the attention they deserve. Embarking was like ... Read More
We had fabulous weather. The ports were very nice and of course the crew were exceptional as always on a NCL ship. However, the ship is too large and too crowded to really give everyone the attention they deserve. Embarking was like herding cattle. Not like any haven embarkation I've ever seen. Especially since we are platinum latitudes level. Even though we had a haven suite we were unable to enjoy the haven pool area as it was so crowded and filled with children. The elevators were jam packed. The haven epic club restaurant was fabulous. Staff and food were excellent. In fact I would forego the specialty dining and just eat there if I had to do it over again. There are just way too many haven passengers to make you feel you are getting your money's worth for anything other than the restaurant. The concierge, David, never came to our room to introduce himself or check on our needs. If you visited him at his desk there were often long lines. However, his assistant, Lillian, was fabulous. I gave her the tip. Singh, our Butler was exceptional. He took care of everything we needed and was available anytime I needed something. I did not go to any show. Apparently with so many people you had to make reservations. And some were an extra charge. What is up with that??? Even the musicians and singers at the smaller bars were so crowded you couldn't get a seat. I like the ultimate beverage package but it seems that with so many people having this option the servers are no longer coming to take your drink orders. The lines are so long as a result. All in all I was not impressed and felt I did not get much value for the amount I spent on this cruise. Read Less
Sail Date March 2019
This was my 15th cruise, 3rd with NCL. We chose this particular Spring Break cruise to join family with grandchildren. The shows we saw ("Priscella Queen of the Desert" & "Burn the Floor") were the best I've ... Read More
This was my 15th cruise, 3rd with NCL. We chose this particular Spring Break cruise to join family with grandchildren. The shows we saw ("Priscella Queen of the Desert" & "Burn the Floor") were the best I've seen on a cruise ship. Loved them. Wish we had known to make reservations for Cirque Du Soleil as soon as we got on board, before muster call. We couldn't get into that one. The food was OK. The service in the restaurants and bar areas was really spotty. Sometimes we had good service but at several meals the waiters acted as if it were an inconvenience to take our order. A large number of guests seemed to have drink packages. I had to wait in line as much as 15 minutes at the bar to get a glass of wine. The food at the Brazilian style Moderno specialty restaurant was quite nice. The main reason for my 2 star review was the debarkation "process". We did the "easy!!!" self assist in order to meet our shuttle to Orlando International. So did everyone else. It was pure chaos with no organization. Everyone was confused and asking which deck to go to. It was not published anywhere in the handouts nor on the TV information channel. The crew we asked gave us different answers. We ended up lugging our suitcases downstairs (30 minutes prior to debarkation time estimate) since the elevators were packed in both directions. By the time the cruise director announced "Deck 7" for self assist the crowd was out of control. We were directed to one "line" that extended from the front of the ship to the back. The "line" went down the entire length of the ship, around the dining room, outside and then back up to the front of the ship. Another "line" went roughly from the back to the front of the ship. There were almost no crew there to organize the lines. We saw only 1 crew member at the front and 1 at the back of the ship. It was a complete free-for-all with passengers coming down the elevators jumping in front of irate passengers that had been queued up for 45 minutes. IT TOOK 1-1/2 HOURS JUST TO GET OFF THE SHIP. The delays were totally on board. Customs and immigration were not backed up. We tipped a porter and went straight thru. The debarkation experience ruined the trip. Read Less
Sail Date March 2019
This cruise was set up for about 150 people by a travel agent who is a member of our fraternal order. It was a great deal, packaging everything into one price (cruise fare, port charges, beverage package and gratuities). Very convenient ... Read More
This cruise was set up for about 150 people by a travel agent who is a member of our fraternal order. It was a great deal, packaging everything into one price (cruise fare, port charges, beverage package and gratuities). Very convenient and a wonderfully great value. There is nothing better than a seven day cruise spent in only 2 ports plus their beach with the rest of the time floating on the sea. The ship was filled with endless activities to choose from, fantastic shows, comedy, entertainment and the largest casino we have seen on a cruise ship. The staff were all friendly and happy to serve us. The dining experience in all the standard restaurants was nothing short of excellent and the food was all up to a nice standard of preparedness, presentation and taste. We have sailed on about 7 different cruise lines and find that Norwegian suits our needs better than most of the others we have sailed. Read Less
Sail Date February 2019
I chose this cruise because my friend was going to come with me. It would be her first cruise ever and I thought Norwegian was a good starting point. I especially wanted her to see The Baths in Tortola. The cruise didn’t turn out ... Read More
I chose this cruise because my friend was going to come with me. It would be her first cruise ever and I thought Norwegian was a good starting point. I especially wanted her to see The Baths in Tortola. The cruise didn’t turn out even slightly like I imagined it would. You can look on YouTube for the many videos of the mess that happened on this ill fated cruise. It was awful. We not only missed all of our ports of call, we also missed the Latitudes parties and dinner with an officer. We were told that all of the officer staff was working on the engine problems. I’m sure the hotel manager was very helpful. The only good thing was that we got our cruise fare back as a future cruise credit. The main disappointment was that we were basically kept in the dark about what was happening. When the captain did come on over the intercom, you couldn’t understand anything he said. Luckily the cruise director would often reinterpret what he said into English. We had 3 separate times communicated to us about our arrival into Port Canaveral. People were crowding the reception area trying to change their flights home. It was ridiculous. Disembarkation was unorganized and hectic. The baggage claim area was a zoo. It was the worst ending to a sorry cruise. Read Less
Sail Date February 2019
This was the 25th cruise for both hubby and I, and our 4th NCL cruise in the last two years. We booked this cruise because we have been to most ports many times, but had never been to Tortola and Great Stirrup Cay. We flew into Orlando ... Read More
This was the 25th cruise for both hubby and I, and our 4th NCL cruise in the last two years. We booked this cruise because we have been to most ports many times, but had never been to Tortola and Great Stirrup Cay. We flew into Orlando the night before and took an Uber to the port. (about $50) Because of a gangway issue, we waited in line for over 2 hours. It was cold and damp then started to rain. At one point there was no cover. We didn't seem to mind so much, but there were handicapped people with walkers and canes standing and waiting that long. NCL should have had someone out there in the lines to help those people. After finally getting on board, and still in good spirits, we found our room. This ship was built in France and the room layout was very strange. There was a ton of storage, but only one closet had hangers and they couldn't be moved. The room we had was equipped with a jacuzzi tub on one side, and a toilet on the other, both behind frosted glass. We didn't know our room would have a tub and you had to climb into it to shower. After knee replacements and a broken femur, this task was too difficult for me. We had to ask our room steward to get us a stool so I could maneuver in to shower. Having a glass door on the toilet area allowed NO privacy. We have been married for 47 yrs, but still need our privacy! The sink was tiny and in the room. The rest of the room was hard to walk around, very tight spaces. You get used to it after the week, but the layout is strange. On the 2nd day out, the engines trouble started and we sat dead in the water for over 2 hours. This was followed by canceling our ports and changing it to Puerto Rico, instead. We limped to Puerto Rico and got in to port in the late afternoon of day 3. Upon entering the port, we hit the gangways and standing on our balcony we watched them crash into the water. The new ship, EDGE was berthed next to us, and people on that ship cheered as we crashed our way in. ( You can watch this on YouTube.....we are actually standing on our balcony in the video). We stayed overnight in Puerto Rico and left the next day, hopefully with a repaired engine on our way to Great Stirrup Cay. Nope. The original 50% off a future cruise was now upped to 100% because now we were heading back to Port Canaveral...….and we would be 8 hours late. This didn't affect us that much, because our flight back to PHL was the following day. We only had to cancel a car rental and contact friends. Others were in a panic trying to cancel flights and get hotel rooms. NCL did offer $300 per person for flight change charges but the lines to use the phones were hours long. We also had the option of staying on board an extra night, but because of custom laws, everyone had to get off the ship, then come back on. Debarkation, although hectic, was smooth and considering the issues and crowds, not bad. Although this cruise had so many issues, we had a fun time. Everyone was so friendly and every time we got in the elevator there was chatter about what was going on. Many jokes and everyone had a story to tell when they got home. We met so many incredible people who were just going with the flow. Everyone was happy about the 100% future cruise credit and although we did hear that some people were unhappy, we never ran across those people. (They were probably down at Guest Services, complaining). We felt that we had a week of fun, sun, great food, and some great adventures all for free. We will be booking our next NCL cruise soon.....but not on the Epic. Read Less
Sail Date February 2019
I chose the Epic after learning of the high marks for entertainment. I had recently been on a Carnival cruise in October and the entertainment was nothing to rave about. I planned this trip with 9 other women. Some had been on cruises ... Read More
I chose the Epic after learning of the high marks for entertainment. I had recently been on a Carnival cruise in October and the entertainment was nothing to rave about. I planned this trip with 9 other women. Some had been on cruises and some were first timers. We were all over 60. This was the largest ship I have been on and I found it relatively easy to navigate - signs indicating which direction for odd and even room numbers were plentiful. As you exited the elevator there was always a map indicating what was on that floor. The food was excellent! We celebrated a birthday in LaBistro and the waiters were so accommodating and made it a very special evening. The shows were truly awesome. The Epicurean Cirque Dreams was worth the extra charge. If you go on this ship don't miss it. As far as the rooms go, they are very tight quarters. Lots of places to store your stuff but not much room to maneuver - a balcony was a help. I had a concern about the layout of the bathroom but we just pulled the curtain across when one of us was using the shower, etc. The sink is in the main room and there is very little light above it but we managed. Because of the hurricane damage to our original ports we ended up going to Jamaica and Grand Cayman. We hired what turned out to be a great tour guide in Jamaica. We wanted to go to a beach fairly close to the cruise terminal and it was fantastic. Our tour guide (Michael Foster owner of Royal Jamaica Tours) was professional and knowledgeable about his country. He spent the day with us and took us to a wonderful beach which was delightful. Food and drinks served to us on the beach which had maybe a dozen other beach guests. I would highly recommend his company if you want a private tour of this island. We opted to do a Norwegian operated excursion on Grand Cayman. It was a bus ride to the White House beach. I would not recommend this excursion. The beach is very small and the pool was not heated. The pool on the ship which was for adults was very warm but impossible to find a chair to lounge on. I would definitely go on this ship again - food and entertainment were epic! Read Less
Sail Date January 2018
We had a balcony on deck 12, found the room very comfortable, our room steward was very helpful, kind and efficient loved the balcony its a great feature on the ship. Found the service to be ok in some areas such as the bars they were just ... Read More
We had a balcony on deck 12, found the room very comfortable, our room steward was very helpful, kind and efficient loved the balcony its a great feature on the ship. Found the service to be ok in some areas such as the bars they were just totally overwhelmed. The best service was in the buffet and specialty dining. The food at the buffet was terrific, just no complaints about the food what so ever, staff just could'nt do enough for us. The ship itself was enjoyable except for the pool, really 3 small pools for 4,000 people, went down the 2nd day at sea at 7:30 a.m. all chairs already staked out for the day yet no one occupied them for hours, why is this allowed? First port of call was Tortolla took cab for $10 per person to Cane Garden Bay beach, what a great day, enjoyable at every turn, and our driver was very informative just terrific, excursion 2 was St Thomas we booked this with the cruise ship because of the short amount of time, what a mistake our bus was just short of a danger to your health and the drivers mic was broken so he got out at traffic stops and ran outside the vehicle to talk with us at $49.00 a person it was a rip off, NCL did try to make it right but it was too little too late.Excursion 3 at NCL own island was cancelled due to poor weather not much done to make up for this on the ship usual fair offered. Last but not least was the 400 students from Clemson UNI that were on our cruise with drink packages, nothing but a drunken free for all, they took over the hot tubs and pools were unruly and out of control and no one from the ships staff did anything about it. disembarkment is a sheer nightmare 3hrs Read Less
Sail Date March 2017
i chose this cruise to celebrate my late mothers birthday who loved to cruise, i began cruising Norwegian Jan 2016 using the money she left for me to travel and spread her ashes, this cruise port is close to my home and the date as well as ... Read More
i chose this cruise to celebrate my late mothers birthday who loved to cruise, i began cruising Norwegian Jan 2016 using the money she left for me to travel and spread her ashes, this cruise port is close to my home and the date as well as entertainment that was onboard along with my favorite destination the Virgin Islands is why i chose this trip, the ship is very large and i prefer smaller ships , the studio cabin was my 1st experience and i actually was comfortable, i met other solo travelers but did not attend any dinners or shows but did enjoy the cocktail hour before dinner i had in mostly upscale dining rooms, i was sorry to see the menu has changed in Cagneys and Le bistro and since i dine alone most night this will effect my purchasing the dining package in the future, the main dining room Taste was lovely when i visited, i loved the pate, and the manhattan room was a nice restaurant. My biggest enjoyment were the shows onboard, my favorite was the Cirque Dreams as well as Burn the floor, i enjoyed Priscilla as well. The ultimate beverage package is what i do not enjoy!!!i Many people had been served too much . my biggest problem is when i booked my excursion to Jost van Dyke only 1 time of day was available it was suppose to be a longer stay at the beach as well as a longer sail to get over,for 139.00 pp it said 5 hours, instead they booked up a 2nd time excursion and we were only on the beach 3 hours, given a rum punch on the way back and hurried so they could go back to get the others...we barely had time on shore on st thomas and the stirrup Caye was missed all together so it was 5 1/2 days at sea....that was very disappointing .,The cruise became a booze cruise.... Read Less
Sail Date March 2017
,We did not pick this cruise out, our friends did since it was their 50th anniversary. The food was very good in the specialty restaurants. We liked Cagney`s the best but LeBistro was also very good. The entertainment in the theater was ... Read More
,We did not pick this cruise out, our friends did since it was their 50th anniversary. The food was very good in the specialty restaurants. We liked Cagney`s the best but LeBistro was also very good. The entertainment in the theater was excellent as we enjoyed Burn the floor and Priscilla. We also enjoyed the Beatles impersonator band who were excellent but the room they performed in was so small you couldn`t get a seat and we couldn`t even see the band from where we were standing. The game shows was fun but at times you couldn`t once again get a seat for the show. Why not have this in the theater so everyone could be seated? Another big gripe of ours was the lack of seating in the pool area. Unless your`re out there by 7:30am-8:00am and put your towel down on a lounge chair, you will not get one. They have room for more lounges but I guess they ran out of these. The rooms were dissappointing. The sink is in the room and so is the shower. I get up much earlier than my wife and I would disrupt her sleep if I took a shower or used the sink. Very poor room design. The only other positive thing I can say about the cruise is you must get the drink package which is so worth the money if you plan to have at least 3-4 drinks per day. Read Less
Sail Date March 2017
The cruise we chose was a 14 day Western & Eastern Caribbean. In fact it was two one week cruises and we had to disembark at the end of the first week and then embark for the second cruise. This process was slow and cumbersome, not ... Read More
The cruise we chose was a 14 day Western & Eastern Caribbean. In fact it was two one week cruises and we had to disembark at the end of the first week and then embark for the second cruise. This process was slow and cumbersome, not helped by the fog that closed the port at the end of the first week nor by the number of passengers (4300 or so on the Norwegian Epic). This was a 25th anniversary cruise. Overall it was a good experience. The service was excellent, the room attendant could not have been more helpful & professional. The room was small and in need of a introductory manual. It took us awhile to figure out how to turn on the lights. Lots a storage. Beds were comfortable & the attendant even added a foam mattress topper when asked. We chose the to pay extra for the Thermal Spa as a way to relax and get away from the crowd. It worked well the first week but became very crowded the second week as it seems the price for the service was dropped (mentioned to us by several participants) and some staff members were also there as participants. There were time when we could not find a place to sit or lounge. The fitness area was well-equipped but be careful of the extra lectures/classes. We attended a 'How to improve your posture' class it it was mainly to way to sell shoe inserts. Were also informed tag orthotics were a waste of money. There was a track on one side of the ship were I walked each day. There was a well-used staff smoking area at one end of the track which seemed odd when focused on fitness. One small observation area on that side as tenders were secure along the side. The food was great overall. We ate at the Garden Buffet were the food variety was excellent but not always hot and sometimes over cooked. Very good experience. We also ate at Taste & the Manhattan Room & the food was really good & service excellent. The Entertainment was excellent. Many bands, Jazz, Contemporary , Rock etc. The Epic Beatles were terrific & The Cirque dinner show, Pricilla, Queen of the Desert & Burn the Floor were outstanding. Choose you excursions carefully. we had one excellent one, one good, one poor and two were cancelled because of winds (private Island). Check out the reviews. Excursion staff were really helpful and understanding and wanted to hear about the experiences. The handled all issues in a pleasant and professional manner. We will cruise again but I am not sure it will ne with Norwegian and certainly not on such a large ship. We were told by many cruisers that the experience on there smaller ships is much better. We are glad we went. The 14 days seemed about the right timing for us. Read Less
Sail Date February 2017
This cruise had three parts for me, the beginning, the middle and the end. Luckily the middle, the cruise was great. The food was excellent, staff were welcoming and seemed happy with guests and co workers, ship was beautiful and ... Read More
This cruise had three parts for me, the beginning, the middle and the end. Luckily the middle, the cruise was great. The food was excellent, staff were welcoming and seemed happy with guests and co workers, ship was beautiful and everything aboard was wonderful. The beginning and ending at the port was quite another story. Getting on the ship and off was horrendous. We left our hotel, which was within sight of the ship at noon and finally after being backed up in traffic and standing in the sun at the port for over three hours, got on board at 3:30. We were exhausted. Same thing as we disembarked, we left the ship in a timely manner, around 9:30 and stood in line to go thru customs for nearly two hours. After finally making it thru the slowest customs lines imaginable, due to the terrible traffic jams we waited another hour for our ride back to the parking lot to our car. We loved the Epic but would never cruise on another ship from Port Canaveral. Read Less
Sail Date February 2017
This was our sixth cruise, and our 4th on NCL. We have sailed on the Star twice and once on the Jade. After cruising with Carnival and Princess, we discovered freestyle cruising and have not left NCL since. This was our first eastern ... Read More
This was our sixth cruise, and our 4th on NCL. We have sailed on the Star twice and once on the Jade. After cruising with Carnival and Princess, we discovered freestyle cruising and have not left NCL since. This was our first eastern Caribbean cruise and our first in the Haven. This ship is huge! I looked at numerous You Tube videos and photos from trip reports and was pleasantly surprised. Photos and videos did not convey the tasteful design of our stateroom or the public areas. I'm sure the peace and luxury of the Haven made our trip better. We luxuriated in our 2 bedroom suite and enjoyed consistent and creative dining every time we dined in The Haven restaurant. Embarkation was smooth at Port Canaveral. Our hotel shuttle recommended leaving at 10 to avoid the traffic at the Port. We arrived at 10:30 and were escorted to the Haven lounge by 11:30. After lunch we took our carry on luggage to the room and toured the ship. I have read reviews complaining about the layout of the ship. We both quickly oriented to the design and learned that deck 15 was preferable for traveling from fore to aft or vice versa. Elevators during high traffic times (after muster drill and after large shows like Priscilla) required long waits and patience. A combination of walking up a few flights or traveling fore or aft usually helped. We both enjoy vacation and our time together, so minor snags are easy to laugh off. Finding quiet outside of Haven always seemed doable, There were always many deck chairs and loungers with sun and shade seating on floor 18 opposite to Posh. My husband went to the Garden Cafe during the breakfast rush and reported it was really full, but O'Sheehans seemed to always have seating and taking a tray down to La Cuccina was another quiet option. We missed the promenade, but understand that the ship maximizes balcony availability in exchange for the traditional deck with a view. We loved the Epic and will gladly sail on her again. Cabin We were on deck 17 and I was a little concerned about feeling the waves a bit more. I'm glad to report it was a smooth sail with perfect weather. I loved the full length window in the master bath and shower. We were initially booked in an aft balcony and I purchased the spa pass after many CC reviews touting the spa. I called upsell 26 days before sailing and was offered the same price for a Haven Suite or a 2 bedroom and chose the 2 bedroom because of the added space. My husband loves to wake around 5 and roam around the nearly empty ship in peace. He could shower, dress and watch TV without waking me using our second bedroom like an auxiliary dressing room/living room. The huge master bath and shower were wonderful. I loved the spa but did not need it as the soaking tub and multi jet shower would have been enough. We were fine with the wc situation. Frankly it afforded more toilet privacy than we usually have at home lo these 37 years together. The bed, while considerably firmer than ours at home was comfortable. We had amazing control of temperature and lighting in this room. Dining The Haven provides the best quality food and the most comfortable dining setting I could have dreamed of. We tried a variety of menu items and my husband really threw our waiter when he asked for a hot dog from the children's menu one night at dinner. My duck breast and his hot dog were served with the same level of elegance. I read complaints about limited wines available through the UBP and really disagree. We were provided with a wide variety of red and white wines by the glass. We paid the corkage fee for wine we brought aboard and would not have bothered if I'd known what was available. We had dinner in Cagneys twice, La Cuccina once and cancelled our third Cagney's dinner to return to the Haven. These meals were superb in quality of food and in service. We went to Manhattan Club once and found it noisy and the service was fair to poor. I think the main problem was the noise level. It is a huge dining room and the cacophony from that many dinner conversations was unpleasant. We picked up a curry lunch at Garden Cafe once to eat in the room it was the usual wonderful curry we have grown to expect on NCL. Entertainment We have never attended much shipboard entertainment and so lack comparisons. We saw the Epic Beatles in the Cavern Club, one of the comedy shows and Priscilla. These were high quality productions that made our trip better. I entered into my old neurotic slot machine experience where I won a little/lost a little more. It continues to be fun! My husband enjoyed the cigar lounge. Service Brilliant all the way through. That included ou wonderful Haven staff as well as all we encountered elsewhere. The ability of the Epic's staff to remain cheerful and helpful in the midst of their long and challenging days was inspiring! Spa services Love the services and really wish they'd quit pushing their products, Let's face it. Cruise spa services are really overpriced and the ever-present sales pitch at the end cheapens the relationship between a healthcare provider and the consumer. Ports and shore excursions We arranged for our own dive at Coki Beach Dive Center on St Thomas. It was a great first dive for my husband and I loved the reef and the expert diving instruction. That beach was amazing! We just walked, shopped and ate on Tortola. All of these were great fun! I went on the ship's stingray encounter which was well-led and great fun. I snoekeled a little and we both enjoyed the island. Truthfully, the Captain could have sailed us around for 7 days and we would have been delighted with our cruise. The weather was perfect, the ship was beautiful and I would gladly go agin! Read Less
Sail Date February 2017
Prior cruise on Epic 4 yrs ago was outstanding. On this cruise cabins seemed smaller. Bar staff was missing in action. Often had to search for server or go to bar. In casino server would take order from person next to me, ignore me. I am ... Read More
Prior cruise on Epic 4 yrs ago was outstanding. On this cruise cabins seemed smaller. Bar staff was missing in action. Often had to search for server or go to bar. In casino server would take order from person next to me, ignore me. I am short, not invisible. Opposite side of ship got clean up early, our side late in day, couple of times clean up and turn down same time. Only 3 stops this cruise. Too much time in a tortilla with nothing to do. St Thomas, only a few hours, leaving port 1:30. Their private islane, the whole day with no shopping except local straw. Guess they wanted us to spend our $$ ON THEIR events, snorkling, etc. We wanted to at least see what you think was there but at noon we tried to get off. Went to aft, no getting off. Called operator, told to go forward, went forward, no getting off. Asked how do we get off? Told go somewhere else. Finally, after walking length of ship twice we gave up. Embarkation was slow, long time in line, no line for silver, gold or platnium. Debarkation was a breeze. Overall, we would still cruise on Epic again, just not the ship and service as 4 years ago. We still love freestyle on NCL and will cruise again. Smokers have more freeom on Epic, 15th deck one side. On Getaway only tiny enclosed space for smokers, like going into smoke cloud, cough, cough. Cirque show was fabulous. Well worth the price strength and agility of performers truly spectaclur.. fun and entertaing. Epic Beatles good show, you could tell who was supposed to be who friends raved about Pricilla, cried! Read Less
Sail Date January 2017
1st I need to stipulate we're loyal to RCL cruisers (Diamond level), so we gave up lots of perks (get that NCL, free perks) to give NCL a go. We booked last minute to sail with family who are NCL enthusiasts. I kept a running log of ... Read More
1st I need to stipulate we're loyal to RCL cruisers (Diamond level), so we gave up lots of perks (get that NCL, free perks) to give NCL a go. We booked last minute to sail with family who are NCL enthusiasts. I kept a running log of pluses & minuses throughout the . I kept a running log of pluses & minuses throughout the week to track all the "goods and bads", not necessarily compared to RCL, but some were measured against Royal. From the start we noted this had an entirely different feel than an RCL cruise, more of a younger, partying atmosphere - geared more towards that, not towards comfort and separate relaxation spaces for seniors or adults only. We don't cruise to drink & party, that is way down our list. So with that in mind, this is how my +/- list finished up. Pluses 11, Minuses 40. Here's the PLUS line items: 1. A good selection of venues for a variety of entertainment. 2. Great NFL game coverage for playoff weekend. 3. Good coffee 4. State room door sign - status wheel. 5. Very good Cirque (circus) show. 6. Music: Guitar by Paulo. 7. Big shower stall in room. 8. Good storage space in room, closet. 9. Bruins game on in pub. 10. Very good dance show, excellent music. 11. Waterslide park. The MINUS line items: 1. No low level outside deck for walking around and viewing. Outside low level deck viewing obstructed by lifeboats. 2. Too much dark wood, darkness in many common areas. 3. Narrow dark stairways, very bland, no art-work here. 4. Traffic bottleneck areas, narrow passages especially around Ice bar and in casino. Then photographers set up here, making it even worse. 5. O' Sheehan's pub is worn, dingy and dirty. Looks like any old pub you'd find in any town in America, complete with wobbly chairs. Unimpressive menu, uncomfortable seating and spotty table service. 6. Poor lighting in room (interior room), especially at mirror for applying make-up or shaving. 7. Poor markings/signage in ship corridors, difficult to find gym in bland generic corridors. 8. Dessert snacks at coffee bar are all extra cost on NCL, free on RCL. 9. 2 basic small pool tables in O' Sheehan's are extra cost, self-leveling upscale tables on RCL Radiance class ships are free. 10. Small main theatre (1 level) doesn't allow big multi-level elaborate stage shows. 11. Developed a stomach illness 2nd morning of cruise...bad food suspected? 12. Boat vibrates more than any other vessels we've sailed on. 13. Weird bathroom set-up; 2 separate stations - don't like leaving toilet area before washing hands. 14. TV in room is too small. 15. Poor mattress in stateroom, sore back every morning. 16. No quick easy snacking stations on lower levels, on RCL easy pick-up stops for pizza, sandwiches and desserts. 17. Deck chairs aren't comfortable. 18. Diesel fumes on top deck while in port, poor horizontal ventilation slots in glass. 19. No ice surface, ice show. 20. No flow rider surfing simulator. 21. No real mini-golf for adults, just a wet one for kids. 22. Too many deck chairs along pool walking paths, too narrow, difficult to walk around. 23. No adult solarium area with pool and light snacks, with comfy chairs for relaxation & reading. 24. PA speaker in room didn't work, had to open door to hear announcements in corridor. 25. Longer elevator waits than RCL, many times gave up & took the stairs. 26. Access to Italian restaurant is through cafe buffet at front of ship, down a flight of stairs. Poor planning. 27. Overall poor layout of ship, no flow, disjointed design. At new RCL ship presentation, host admitted they made many mistakes building this boat. 28. Smoking areas placed randomly on outside decks, sometimes Port side, sometimes Starboard side? 29. No chair in room, only a stool, smallest room we've ever had on any cruise - really no room for a chair. 30. Outside lower level deck very narrow, no room for deck chairs like other boats with full walk-around lower level decks. 31. Very small crowded swimming pools. 32. Difficult access to AC outlets in room, under counter very dark under there. 33. No "schooner type" bar, out of the main traffic - a quiet piano bar lounge hangout with real comfortable chairs. 34. No info delivered to room for disembark process, no customs forms, luggage tags. 35. Nothing like a top of the ship Viking Crown / Olive or Twist lounge for late night music & dancing. 36. Overall food quality and variety, we prefer RCL, not by a lot, but it's consistently better and more variety. 37. No perks for frequent loyal cruisers, except booking early discounts or NCL credit cards. No discount coupons, no free internet time, no free drinks etc. 38. Buffet poorly set-up, long lines due to not enough separate stations. 39. More up-charges on many food & drink items. Drink prices were absurd, we're not big drinkers at all, but still spent a lot on drinks. We'd have spent hundreds less if we'd sailed with RCL and took advantage of our earned free drink package. 40. Tiny adult "party" pool at aft of ship. Summary: NCL isn't our kind of cruise experience; we're 1 and done. Read Less
Sail Date January 2017
Friends that have traveled on NCL invited us on this New Year's Eve.cruise Worst NYE we have ever spent. One glass of champagne and about 100 balloons drop. Cheap hats and noisemakers. From day one we knew we were gonna have ... Read More
Friends that have traveled on NCL invited us on this New Year's Eve.cruise Worst NYE we have ever spent. One glass of champagne and about 100 balloons drop. Cheap hats and noisemakers. From day one we knew we were gonna have trouble when we were boarding , very long lines and someone stopped the escalator while we were on it causing people to fall forward. Now we see our inside cabin(we always book). Shower & toilet separated by a curtain from the bed. Room was dark not enough light anywhere to put on makeup. We found the staff had attitude and were not helpful (you think it was their first day). We had dinner in 5 specialty restaurants, portions small. When I ordered a lobster tail for a $29 up charge it was tough and tasteless. When I told the person in charge he asked for my room number & said he would take it off the bill (he didn't). No quiet place to read, not enough lounges to talk, and don't know why I packed a bathing suit. Found the restrooms dirty,no soap in dispensers & no ply toilet paper. Except for a few trivia games not much to do during the day. This was my 43 cruise, my first with NCL & unfortunately my last. Read Less
Sail Date December 2016
This was our 31st cruise, fourth on NCL and was average at best. The craziest thing we have ever seen is the cabin setup. I'm sure you have seen this in other EPIC reviews but the bathroom is split up into three different areas. Food ... Read More
This was our 31st cruise, fourth on NCL and was average at best. The craziest thing we have ever seen is the cabin setup. I'm sure you have seen this in other EPIC reviews but the bathroom is split up into three different areas. Food was better than the other NCL ships we were on and the service was spotty. One tip: make sure you go over your bill when you receive it. There were a lot of complaints about discrepancies and we were one of them. Ours had to do with the on board credit we had. They didn't apply the purchases we made to the credit. It took three people from the service desk to understand where the mistake was made. Another problem is that if you have on board credit from the casino for food and drinks, only the casino sees that, not the people who are at the Service Desk. Embarkation: Check in was a breeze but the sitting area was chaotic. NCL should take a lesson from Royal Caribbean in that you are seated in section designated by the level you are in their. For example, the level you are in in Latitudes. RCL seats you in the order you arrived. NCL people were all over the place and when your level was called, the people who just arrived got on the ship before the people who were sitting for a long time. They need to be better organized. Cabin: Cabin was setup in a way we have never seen. The bathroom was split up into three different sections. The shower and toilet were by the cabin entrance door with just a glass door on each. When you step out of the shower you are standing right by the door. The sink was at the foot of the bed. The space between the vanity and bed was about two feet so if someone was sitting there you couldn't get by without going on the bed. There was plenty of storage room for clothes. TIP: If your cabin has a sofa, check under the sofa for drawers, that's where we stored the life jackets and a few other things. Our cabin steward Wayne was excellent. Very friendly, efficient and accommodating. Dining: The food was better on this ship than the other NCL ships we were on (Gem, Getaway and Escape). The service was spotty at best. The Manhattan Dining Room has the best service. You didn't have to flag anyone down to refill whatever you were drinking. We ate at 3 specialty restaurants:, Moderno, Tappanyaki and Le Bistro. The service was slow at all three. Tappenyaki is always entertaining but our chef overcooked the chicken and had a couple of mishaps when tossing the food around. TIP: If you go to the Garden View for breakfast and looking for omelettes, either go towards the back of the restaurant or go outside in the area called the Great Outdoors. Instead of going into the Garden View go in the opposite direction. There are two omelette stations which are hardly used. In the 5 days we had omelettes, we didn't have to wait. we walked right up to the station. Inside the garden View there were 6 - 8 people waiting on line. In addition, there is a area with plenty of tables with overhead cover. On certain days it was very difficult find seating in the Garden View. Entertainment: The late night comic was very good. The shows were average. There is one show, Priscilla, Queen of the Desert which if you like guys dressing up as women, then go see it. We walked out after 15 minutes. Burn the Floor wasn't as good as the one we saw on the Getaway. Lots of other activities were being held throughout the ship. Shore Excursions: We've visited these port before (St. Thomas, Stirrup Cay and Tortola) and St. Thomas is the only one we found worth visiting. We heard complaints that the beach in Tortola had a bad smell to it. Disembarkation: We opted to walk off the ship with our luggage. We were told that disembarking would take place at 7:00am, we actually disembarked at 6:25am. People were starting to line up on deck 6 at 6:00am. So if you decide to walk off and want to beat the lines in the Immigration area, get on line early. Summary: For us this was just an average cruise. Service was spotty, food was better than the other NCL ships we were on, the cabin design was not smartly laid out. Embarkation needs to be more efficient and please examine your bill before allowing them to close out your account. Next cruise is the Harmony of the Seas next month. Read Less
Sail Date December 2016
Norwegian did something really smart by creating the Solo Studio for people traveling alone without hitting them with a single supplement. Recently took 7-day cruise on Norwegian Epic with 3 older lady friends. We have the means to travel ... Read More
Norwegian did something really smart by creating the Solo Studio for people traveling alone without hitting them with a single supplement. Recently took 7-day cruise on Norwegian Epic with 3 older lady friends. We have the means to travel but also enjoy the perfect mix of privacy and sociability that the Solo Studio provides. We each had our own room with stand-up shower, toilet, queen-size bed, sink, safe and storage areas but the Solo Lounge provided a great venue to meet other single travelers for coffee, snacks and, from 5-7 PM, drinks at our own fully stocked bar with personable bartender. We met a married couple who were also sailing in the Solo Studios. They liked that they each had their own shower and bathroom and their studios had a pass through door that gave them double the space and facilities for the same price as a double cabin. The food on Norwegian was excellent. I have cruised 4 times on Disney - which retains the crown as best cruise - and once on Royal Princess which was just OK but I'd definitely cruise Norwegian again. Read Less
Sail Date December 2016
This was our eighth cruise, and we chose it because it is only and hour away from our home, and we think we got a very good price for a mini suite. Unfortunately, it was our least favorite cruise of all, which include some very small ... Read More
This was our eighth cruise, and we chose it because it is only and hour away from our home, and we think we got a very good price for a mini suite. Unfortunately, it was our least favorite cruise of all, which include some very small ships in the 1970's and 80's. We arrived at Port Canaveral before noon. Traffic to, and from the ships was bumper to bumper. Essentially one lane for 3-4 ships. Long lines, to get to, and through security meant we didn’t get on the ship until 2PM. Then had to wait for the rooms to be readied. No luggage yet even after we were under way. I finally walked down the hall and found my bags in front of room that was 100 numbers off. Pros: Entertainment excellent once you got into the show. Room clean. Large shower. Food was decent once you got in the restaurant. Cons: Waited on lines everywhere (Restaurants, shows, elevators). Needed to make reservation for shows and restaurants before knowing about them. Over two full hours to embark. Elevators over crowded, time consuming to use. Too few of them. Difficult to get reservations for shows when we wanted them. Too many people for too little space, and facilities. Bed too small for six foot man. Asked to share table for dinner three times, but were never seated with others. Read Less
Sail Date November 2016
We originately booked Norwegian Spirit for Dec. 3, 2016 and was advised the ship had been chartered and we would have to select another ship that had the same itinerary and chose the Epic. The ship was big with 4100 passengers and we ... Read More
We originately booked Norwegian Spirit for Dec. 3, 2016 and was advised the ship had been chartered and we would have to select another ship that had the same itinerary and chose the Epic. The ship was big with 4100 passengers and we thought was poorly designed for the number of passengers. We had an inside cabin which was smaller than other ships we have sailed and had poor lighting and a poor design with a small sink inside the cabin. Reservations were required for dining and shows and lines waiting to be admitted was at each venue. Service at MDR was very slow (almost always had a 3 hour dining, breakfast and lunch experience). One time even with reservations was told they were full and told us to try another restaurant. We made reservations before boarding for the twom free main shows and when we showed up we were told our reservation were not in their system. I recommend making copies of everything before boarding on this ship. Minimum activities are offered during the day if your not a pool person. Due to the Mathew storm we were directed to Nassau instead of Great Stirrup Cay. Been there many times and just walked down thru Bay Street. We had been to St. Thomas many times and this time tool the Gable Ride up to Paradice Point ($21.00 per person). In Tortola we walked to the ferry about 10 min and paid $38.00 to go to the Baths in Virgin Gorda (senior price is $28.00) well worth it. If you can I would recommend going thru the caves. Not recommended if you are very tall or a big person because you will be crawling and going thru very small crevises. Will never book this ship again. This ship is too big and too many pasengers every where. Read Less
Sail Date November 2016
Just arrived from a week at the Epic. First trip out of Canaveral in FL. A big mess boarding due to being the first time out from this port. Don't really blame them for this since the port people were trying to figure out the new ... Read More
Just arrived from a week at the Epic. First trip out of Canaveral in FL. A big mess boarding due to being the first time out from this port. Don't really blame them for this since the port people were trying to figure out the new software and it was messy. Getting out was not fun either. I have never seen such a mess in our many cruises. The "early out, carry your own luggage" was not well organized. They had until 9am to do this and put everyone else about 1-1/2 hour late. If you are going to offer early out, make them go by 8am or stay like the others. The food at the main dining rooms was average, very average. However, the food at the buffet was great. We ate there almost every night and seems like many others did too. One thing I didn't like was the fact that Norwegian seems to nickel and dime you to death, even charging for other items at the main dining room. Lobster night? Forget it, unless I missed it. But you could buy one every day. The cruise line is missing a really good opportunity by not having bar waiters go to the guests around the open decks. If you wanted a drink, you needed to get into a good line at the bar, and a long wait. Only saw two or three waiters going around the pool area, but not the other areas were guests are lounging. The ship was nice, but not Royal Caribbean, Princess, Disney, Celebrity nice. It was good, but not GOOD. Entertainers were very good and the shows were excellent. But, it was never wow... Read Less
Sail Date November 2016
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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