Disappointment in the quality of this cruise. This is my third NCL and 5th cruise and was the least enjoyable of my experience. The staff was frequently rude in numerous departments. You had to wait in line for everything including all restaurants and bars, which I've never experienced before. It was a minimum 20-30 minute wait for all bars & restaurants for service. There was a lack of activities ...
After several cruises in Europe, we really wanted to visit the Caribbean. NCL seemed as good a choice as others. We went for the itinerary.
In short; the ship and service was great. Although she felt somewhat 'outdated' to us.
We had a nice aft balcony stateroom.
The 'strange lay out ones' as you can read all over You Tube...
A cupboard didn't close. A nightlamp didn't work, but ...
My wife and I have been on 17 cruises including this one. On Carnival, Royal Caribbean, Holland America Line, Cunard, Viking and 4 previous NCL cruises. This one was the worst.
Lines:There were lines for everything. We had to wait at least 1 hr before a show in line to get into the theater. We couldn't even get into cavern club due to no seats yet the Spiegel tent was unused for most of the ...
I take no pleasure in saying that I've never dealt with a company that treats customer service as recklessly as NCL. There are several points for improvement. I'll focus on the most glaring issue.
On the final day of our cruise, a staff member at the photography studio yelled at us, and became extremely condescending, over their inaccurately labeled and stated prices. We were provided several ...
I have been on a couple of cruises and thought I would try out Norwegian for the first time. Sailing on the Epic made me question whether I want to sail with this line ever again.
The ship is just super outdated! Particularly the rooms. I stayed in a balcony and they have these weird couches in them that are extremely stained and make me question if I even want to sit on them. The carpets are ...
Long lines at all bar locations, not enough wait staff on deck causing long lines for beverages which reduced the value of the beverage package. Bottled water was not part of the bar/beverage package.
Show reservations were needed for Burn the Floor but were not made obvious or clear.
Ran out of some beverages (beer, daiquiris, mud slides etc.)
Room had fluid leak on the carpeted floor ...
We have cruised on Royal Caribbean, Carnival and Holland America cruise lines. This was our first time on Norwegian and sadly it will be the last. We booked it to celebrate our 20th anniversary and having heard good things about Norwegian Cruise lines we were very excited to experience it. Unfortunately, we were really disappointed not only in the ship but the overall experience was ...
For starters we are a traveling family. So we are well travelled. We heard many great things about cruises and was told that as far as cruise lines “Norwegian” is top tier. As first time cruisers we decided to splurge and go with what as been advertised and described as the best.
We chose this cruise line because it was supposed to be luxury and family friendly. This was not the case. What we ...
First, this was the first time I've ever been on a cruise for more than 1 day. This was a 7 day Caribbean cruise. Overall, it wasn't much different than staying at a floating theme resort. The stops along the way definitely were worth the trip. That said, there isn't much out there to prepare a Newby for such an experience. The staff was nice, but not very helpful. They couldn't answer any ...
Our cruise experience started off with a bad note right from the start. This is my 3rd cruise first on Norwegian. Connecting with the app was a nightmare sending me to customer service right off. Was told the new Wi-Fi will not be available for several hours because they were changing accounts from the previous cruise. Several hours later it wasn’t much better. We found out in order to keep in ...