996 Port Canaveral (Orlando) Entertainment Cruise Reviews

Let me start by saying the best part of my cruise was my housekeeper Tony, he was awesome. The bad Had a handful of rude crew members, bars were way under staffed, slide shut down, 1 pool shut down ( the quiet kid free pool ), ... Read More
Let me start by saying the best part of my cruise was my housekeeper Tony, he was awesome. The bad Had a handful of rude crew members, bars were way under staffed, slide shut down, 1 pool shut down ( the quiet kid free pool ), customer service stations seemed to be closed more then open, ask crew about something and get wrong answer or a I dont know, Your Time Dining restaurant wasnt what we expected. 2 hrs plus for dinner after sitting down, took forever just to get a beverage at dinner, portions were portions for children so we learned to double everything we ordered. Plates and food thrown out in hallway from room service I suspect, left there for long periods of time. If on Lido deck and you were drinking alcohol you were treated differently then if you ordered a soda. If you ordered a soda they seemed to take their sweet time, look of disgust by them and I assume because Gratuities were not put on them if you had the soda package like alcohol if you had the Cheers package. Before booking I was looking at Royal Caribbean cruise lines and even called about Alcohol Package, wife dont drink I told them and they were willing to just let me purchase Alcohol package, Carnival when I called after booking due to liking the Itinerary better was told, no, anyone in room over 21 has to purchase as well. Told them wife doesnt drink was told it didnt matter. I knew I wasnt gonna drink $500.00+ plus of beer so I had to buy beer by beer to the tune of almost $8.00 a beer. It was my 1st cruise and prolly the last with Carnival. Half Moon Cay was awesome tho. Read Less
Sail Date February 2020
This was our 4th cruise with Norwegian first on the Breakaway. I have never experienced a more reluctant crew to provide service. Many staff members were too busy talking/visiting with each other or cell phones. Here is our list of ... Read More
This was our 4th cruise with Norwegian first on the Breakaway. I have never experienced a more reluctant crew to provide service. Many staff members were too busy talking/visiting with each other or cell phones. Here is our list of disappointments regarding poor customer service on our 7 day excursion. 1. Stateroom- steward removed our opened wine bottle and our chocolates that we set aside. I called and he claimed he didn’t do it. 2. Never had a casino host come to welcome us. (We are Casino at sea members- spend $1-4K each trip) 3. Casino bar staff never came to us we always had to stop them as they were headed elsewhere. 4. Buffet was messy, food mediocre at best. 5. Staff never says “I’m sorry, let’s see what we can do.” Instead they try to give you an excuse. 6. Disembarkation was a little confusing- at the end 2 lines but no warning or reason. We got in line and asked for documents. ??? We have passports- then told one line for passports, one for people without and some sort of Stickers/documents. What does that mean? Why not a sign stating - Passports this line no passports this line?? Pretty simple instead of getting in wrong line! 7. Last night of trip vacuum was running in our hallway at 1:30 ! a.m. ! Then we had our do not disturb sign on at 8:15 a.m. and had a knock on door wanting to check mini bar. I think they could wait until it was our turn to get in line for disembarking. 8. We even tipped cash - additional to wait staff in casino bar hoping that would entice them to come back to take drink order again- but that didn’t work either. 9. Many of the hand sanitizers stations were empty multiple days. During the Corona virus scar you would think it would be a high priority. 10. Restrooms in high congregation places were closed during high use. Many times this happened- at least once every evening. Find a better way to schedule this or don’t close completely during evening dinner times 11. I asked for comment card on last night. I was told they were out. I again asked for something to write a review on and was given a “hero” card. The cards I was given were already filled out. I asked the same customer service person for one that was blank. He walked a few steps and again gave me “hero” cards. I used one of those to give a review. 12. During disembarkation again multiple hand sanitizers either not working or empty. 13. In my opinion perhaps the guaranteed gratuity that is added is expected by staff and they don’t seem interested in going above and beyond. I receive multiple Norwegian certificates from Caesars rewards each year. I suggest that Caesars use a different cruise line in the future if their patrons are treated this way. Not sure if I will use another certificate with Norwegian. Caesars casino treats their clients much better! Read Less
Sail Date February 2020
We chose this cruise to experience the Harmony of the Seas from Royal Caribbean. We have sailed on 4 of their other ships. Also, have cruised with Princess, Cunard, and Seabourn. We had doubts about such a large ship, but we were ... Read More
We chose this cruise to experience the Harmony of the Seas from Royal Caribbean. We have sailed on 4 of their other ships. Also, have cruised with Princess, Cunard, and Seabourn. We had doubts about such a large ship, but we were pleasantly surprised. Yes, there are a lot of people and lots of kids. That is what this ship attracts with all the activities like waterslides, zip line, flow rider, etc. Tons of things for kids! The Aqua Shows, Ice Shows, Grease the musical, Columbus the musical, the comedians were all spectacular!! We couldn't say enough good things about all the shows. We had no trouble getting in as some reviews said. That being said, we still didn't get to see everything! Not enough time in a week!!! Also, the shows all started right on time. If you go about 15 to 30 minutes early, you won't have any trouble without a reservation. Smart to make reservations if you can. Dining: We chose anytime dining which really isn't the case because they still encourage you to make reservations. If you don't, you will wait in line. Go after 8:15 and you won't have an issue. I would recommend the set dining times - I believe they were 6:30 or 8:30. The food was terrific which I don't usually expect on a cruise. This was the best dining room food of any cruise that we have been on. We only ate breakfast once in the Windjammer. Lots of families/kids. Good service though. Specialty Restaurants: We went to Chops the first night on board which we usually do on a cruise to avoid the chaos of the first night dining. The filet at Chops was perfect and delicious. My husband had lamb and loved it. He had lamb a lot! Loved his meals!! The atmosphere is not as nice as other ship's Chop Restaurant. I thought it lacked intimacy as did Jamie's Italian restaurant. (had a somewhat cafeteria feel )150 Central Park hit all the marks for food and atmosphere. Sabor, the Mexican restaurant, was really good. Coco, the waiter, is a riot!! They also give a guacamole class there which I would highly recommend. Very fun and then you have lunch there. It is very noisy because it is right beside the Aqua Theatre. Johnny Rockets is great for burger/fries, milkshakes, etc. Always fun there. The galley tour is amazing!!! Put that on your to-do list. Great buffet lunch at the conclusion of the tour. Ports of call: We had already been to St. Maarten, so we just walked around the downtown area and shopped. Puerto Rico was very interesting! Lots to see in just 6 hours. We always use "Tours by Locals" wherever we travel, and our tour guide, Daniel, was wonderful. He is a native, so was very knowledgeable about the island and their history. He also took us to Bacardi Rum factory. Great tour!! Final day was Coco Cay island which is RC's own island. They say, Perfect Day at Coco Cay and they are right! It was simply wonderful!!! Lots of beach areas, a fabulous gigantic pool (wonderful DJ playing music there). We did not do the waterpark area, but it is just perfect for families with kids!!! Food on the island was also great! So much to do and see! We also lucked out with perfect weather our whole week!!! Staterooms: We had a regular room with an ocean balcony. Rooms are a nice size with plenty of storage. Bathrooms are small, but adequate. Bring your own shampoo/conditioner. Our steward was friendly and nice. I would say that the whole staff on the ship were wonderful. Comfortable bed and linens. We had a very quiet room/ 11th floor #700. Thanks Kadek!!! You can request a robe. We bought the water package (case of Evian) and the coffee card. My husband doesn't drink, so the drink package did not work since you both have to buy it. You are allowed to bring on 2 bottles of wine/champagne. It's possible to bring liquor if you know how, but we all know that is not allowed!! LOL!! You end up buying drinks anyway when you are out and about on the ship. Not cheap! I'd say 12-14$ per drink. Pool areas: Depends on what you like. Main pool has lots of action/good music and great bands - plenty of lounges/chairs - lots of people and lots of kids. Solarium (Adult Only) area was our speed. Nice lounging and great bar area. Someone did have loud music playing...What about AirPods people!! Really, in this day and age...I don't want to listen to YOUR music. Solarium has hot tubs too. They have a buffet there too for all meals. We did not eat there. You will have an amazing vacation on this ship!!!! Read Less
Sail Date January 2020
I have cruised with NCL a handful of times, and have always been satisfied with the value for your money. This would be my first trip where I don’t feel that way. To be fair, the weather can never be predicted - but other cruises I ... Read More
I have cruised with NCL a handful of times, and have always been satisfied with the value for your money. This would be my first trip where I don’t feel that way. To be fair, the weather can never be predicted - but other cruises I have been on with inclement weather seemed to have better contingency plans. I haven’t cruised on a ship this small or old before, so I definitely will book any future cruises based more off of the ship vs the dates and destinations. The ship feels very old, and the rough waters during this cruise were unbearable. I never get sea sick, but there were plates flying on the floor in the restaurants and my closet door even swung open and broke off of the hinges due to the turbulence. The power went out in the casino as I walked through, and even some of the crew members called in sick due to extreme conditions. The outside areas of the ship were virtually useless for a majority of the trip, so most events were moved to the crowded Bliss Lounge. There wasn’t a lot of entertainment on the ship, with the exception of Bingo, Deal or No Deal, board games, and a comedian. Many of the locations and activities didn’t have active servers during the events, like most NCL cruises I have been on before. Some areas even had the bars closed during events, making it inconvenient for our travel party. On day 2, my husband booked an eyebrow wax at the spa. We have done this on other NCL cruises, and he gets them at home every 4-6 weeks. The spa employee completely ripped the skin off of the top and bottom of both brows. Either the wax was too hot or the technique was incorrect, but my husband had scabs around his eyes from day 2 through disembarking. We did show the spa manager, and he was very concerned and conceded that it had to have been a technique issue. He refunded the service, but my husband was forced to wear sunglasses for the remainder of the trip to cover the bloody scabs around his eyes. The dining was very limited compared to the other ships I have been on (even the staple Garden Cafe seemed to rotate hamburgers and hot dogs every day, and lacked variety). We went to the Sports Bar late one evening, and waited 20 minutes without being served, so we left and ordered room service. We dined as a large group at the Four Seasons a couple of times, and the service and food there was great. We brought 16 people, and a few of them were first time cruisers. I kept reassuring them that this wasn’t normal, but I felt bad that their first experiences had so many issues. The crew did a decent job, but many of them were noticeably off of their game due to the conditions. Dave (Trippong) P at guest services was very helpful. I had to visit the desk nightly to get sea sickness medicine. I’m hoping that this trip was a fluke, because NCL has been my preferred cruise line the past 4-5 years, but I definitely won’t go on the Sun ever again. My family is still worn out and seasick a day later. *I hadn’t cruised from Port Canaveral before, and the embarking/disembarking process was the easiest I’ve ever experienced. Read Less
Sail Date January 2020
I know that my title for the review seems bad but it’s a good thing! Look, there’s no beating around the bush. The Norwegian Sun is an older ship- it’s from 2001 so compared to these new mega ships with water parks, ice skating, ... Read More
I know that my title for the review seems bad but it’s a good thing! Look, there’s no beating around the bush. The Norwegian Sun is an older ship- it’s from 2001 so compared to these new mega ships with water parks, ice skating, parks, and even go kart tracks- it’s hard to match up. But this ship is an excellent small to midsize ship. This ship is great if you are 1. A first time cruiser 2. On a budget like me 3. You just like the simple things about cruising. Despite not having the crazy amenities that the newer ships have, this ship still feels like your average cruise with non stop activities, modern and updated lounged and restaurants, and overall great service. Some staff members seemed to care less to be there with the majority was wonderful, patient, and kind. Many of the staff were friendly and took time to socialize with us a bit more than I’m used to which was great- especially the cruise director! He seemed to know most of the guests names including ours. The majority of the crew really do seem to care. Getting on the ship was by far the fastest, most simple process I’ve ever been a part of not just for cruising but for any type of major travel. All in all from the type we got dropped off by our family to the time we stepped foot onto the boat, it took less than 15 minutes maybe even 10. Despite crummy weather in Canaveral on day one, we had a nice time and the drinks were flowing! Quite a mixed crowd but mostly middle aged couples or elderly with some families or young couples here or there. We were definitely one of the youngest couples on the ship (24 and 21 year old males.) but we loved befriending many of our fellow passengers regardless of their age and we felt everyone was nice and up for a good time. The food is overall great! Some dishes were okay while others were outstanding. We did eat at 2 of the speciality dining venues Moderno and Los Lobos. Both were fairly good for the price and I don’t regret spending the extra money especially since service was outstanding at both. The ship feels somewhat small once you’ve gotten the hang of it but I sort of liked this. Perfect for a 4-5 day cruise. I didn’t like the way much of the decks were laid out compared to other ships but Just a small complaint. For example- to get across deck 6 you has to go through Bliss Lounge which took up the entirety of the deck and after certain times it’s adults only club. I feel as though Norwegians decks seem to have odd layouts compared to the competition but nothing that ruins your day lol. This isn’t the most amazing or best ship- but it certainly gets the job done. We had a great time on our budget vacation and got a killer deal with drinks included. I would travel on Norwegian again but maybe next time on a new ship to try something different! Read Less
Sail Date January 2020
This was our very first cruise - we flew out from Gatwick, UK for a 10 night western Caribbean cruise. The embarkation was excellent - we were on the ship by 11 am although we were told it would be by 1 pm. This is purely due to the ... Read More
This was our very first cruise - we flew out from Gatwick, UK for a 10 night western Caribbean cruise. The embarkation was excellent - we were on the ship by 11 am although we were told it would be by 1 pm. This is purely due to the excellent way it is organised. We queued for a max of 10 mins - superb. Our luggage arrived to our room within 2 hours. One of the labels had detached from one case so I would suggest you put the luggage label in something like a lanyard to make sure this doesn't happen - it was pouring with rain when we arrived so nobody's fault! The missing case had been delivered to our room by 5pm as we had an additional luggage label on so was not an issue. The welcome on board show was excellent and we decided we would see as many as possible! We had booked Six! online prior to our holiday and I would highly recommend you do this for all shows as they are very popular and not surprising either - they are absolutely fantastic. The cast from all of the shows are an absolute credit to their craft. All West End/Broadway worthy. We ate in the Italian restaurant, Tepanyaki, Le Bistro and Ocean Blue, the latter to be absolutely exceptional - please book well in advance! We tended to stay around the H20 area - there are 2 hot tubs along with a waterfall cooling area, bar and there is a smoking area too. Sunbeds are limited so get there early on a sea day. The bar staff (bar opens around midday) are fantastic! The main pool gets very busy and is loud as is the main area for outdoor activities, so it is to be expected. The garden buffet food is really good - always hot, fresh and being refilled. We stayed in room 12280 which has a family balcony - enough for 2 people to sit outside comfortably. The premium drinks package has more than enough to choose from - the only thing I would say is coffee and tea is fairly limited unless you buy the speciality package - I love coffee and tea! There was a tea/coffee maker in our room though - just leave a note in your room for your room steward to ask for it to be replenished frequently. We purchased the water package - to be honest they ask you not to fill your own bottles from the dispensers but most people did. I'd consider this before buying it! We didn't book any excursions as we did our own thing when we got into ports. There are plenty of people around to help you if want to organise your own trip but do ask around a few - we almost got ripped off by one but were savvy enough to realise. If you require an iron, you need to call services and you can have use of it for an hour, but need to be in your room to receive it! One thing you must be aware of is the muster training just after sailing - you need to keep any eye on information on where you need to go or just ask somebody once you're on - you need to attend or you can't leave ship until you do - it only lasts 15 mins. Do your research online before getting off in each port so you know what you want to do and there will be somebody to help you with each one - either with the ships own or as you get off. One other thing that is a must is a lanyard - always at hand!! We will certainly be booking again. Read Less
Sail Date January 2020
I traveled with Norwegian several times however, this was the first time with Breakaway. I was very pleased. This time I ordered an inside room as those tend to be quiet. I was decompressing from the holidays!! Sunshine : Deck 8 ... Read More
I traveled with Norwegian several times however, this was the first time with Breakaway. I was very pleased. This time I ordered an inside room as those tend to be quiet. I was decompressing from the holidays!! Sunshine : Deck 8 provides multiple seated areas "mostly shaded" for drinks, reading or just observing the ocean. Mornings had a coffee station for early risers as well as walkers. The afternoons, have a dedicated bar as well as access to restaurants, both large and small.. Thank you for this design as reading outside is a delight! And I enjoy the cozy conversations with fellow travelers. Dining - "Kudos" to the dining organizers,, for opening the Moderno for breakfast and lunch. The buffet was well stocked with a variety of foods in a 'civilized' atmosphere. Sometimes the Garden Café is chaotic. The Manhattan, Cagney's Taste, also provided good food. The bartenders were 'not in a good mood" SUGGESTION: Espresso - please place a machine in the Garden Café. The station in the Atrium was slow, disorganized. The solo area has a machine that I have used before Entertainment: Burn the Floor is not to be missed! The Comedians provided laughs. Ports: Harvest Caye was a delightful surprise. The 'no charge' village is an assortment of beach, pool , butterfly garden, animal pool and shopping village. Bars both in pool and at beach. The layout is similar to the Westin Grand Cayman beach. Costa Maya also a surprise delight, for the same reasons, but not as large. Cozumel has upgraded significantly since my last visit 10 years ago, so I will plan a direct visit. I took the Chichen Itza excursion which I do not recommend. The guide provided IPADs with a Mayan presentation that exceeded expectations. The only reason that i do not recommend is because it is 7 hours of travel and 1 hour of touring. I spent 2 weeks in Roatan Honduras a few years ago and will never go again. However, while on a sofa watching passenger traffic I noticed that others felt the same. Not safe Unexpected : During this cruise, we had bad weather the first 2 days. 60 Mile per hour winds and 14 foot waves. Weather caused a cancel to the 1st port however, the crew quickly published a revised activity sheet. They were quick to provide activities for passengers. Travel is an adventure. I got a discounted massage. :) Read Less
Sail Date January 2020
BEWARE: Extremely overcrowded!!! We chose this cruise because of the extra perks with the purchase of cruise. The extra perks were: Open Bar (all drinks included); 250 Wi-fi minutes; free specialty dining meals. The embarkation ... Read More
BEWARE: Extremely overcrowded!!! We chose this cruise because of the extra perks with the purchase of cruise. The extra perks were: Open Bar (all drinks included); 250 Wi-fi minutes; free specialty dining meals. The embarkation from Port Canaveral was smooth, the disembarkation was a nightmare extremely disorganized. Cabin and cabin steward were excellent, as well as, most other ship crew. The pool area is small due to the kiddie pool and water slides, which produced an extreme shortage of lounge chairs at the pool. People get up as early as 7 a.m. to reserve a pool chair - usually with a towel, misc. So good luck finding a chair later in the day. Be aware -RESERVATIONS NEEDED for specialty dining AND entertainment in the large theater. If one does not make reservations BEFORE the cruise, good luck getting in. Wish we would have know this before booking cruise. We tried 3 months ahead of time and not successful as our specialty dining reservations were lost! Would recommend Ocean Blue restaurant, best on the ship. Entertainment mediocre at best. Hollowing dueling pianos best entertainment on ship, with the exception of Iguana Duo. Ports: Nothing special - Roatan Honduras was fun, great snorkeling with Jolly Roger. Would not sail with this cruise again......... Read Less
Sail Date January 2020
We went as an extended family, all adults trip. Both embarkation and disembarkation was quick and smooth. Our expectations were pretty low both due to some reviews we had read and experience with similar size ships on Princess. We ... Read More
We went as an extended family, all adults trip. Both embarkation and disembarkation was quick and smooth. Our expectations were pretty low both due to some reviews we had read and experience with similar size ships on Princess. We found the Breakaway layout much easy to get around than the Princess experiences. Almost all of the staff was very friendly. Our room steward was fantastic even calling us by our names when he would see us. We enjoyed the food for the most part. Much better than Princess, but not as good as Viking which should be better as very expensive. Both Savor and Taste were good places for breakfast, lunch (when open) and dinner. We found the Manhattan Room to be way loud. There is music during dinner, so it makes it impossible to have a conversation. There is a dance floor, so it seemed that the oldsters who had taken ballroom dancing enjoyed it. We ate at the buffet on occasion, but four of the six of us are not fond of buffets. O’Sheehans was okay for lunch. Not great. We did no specialty dining. We had scheduled online for a couple of the shows. I don’t understand reviewers who did not and felt disappointed as early communication with Norwegian was pretty clear. After boarding and lunch at Savor, we stopped at the Box Office to sign up for other shows. It was a short wait and the service was fantastic. Some shows are first come, first serve. But even for those where you are preregistered, need to get there at least 30 minutes ahead at Breakaway Theater. Favorite show was the comedian-magician. The female comedienne was pretty horrible and gross. John Stringer, comedians, was pretty good with the Fred Bevil being the best. We did the Escape Room which was way too hard. All of us had done them before and this was an experience in frustration as well as a waste of time. With their apparent British accents, it was difficult to understand lyrics in “Six.” But a lot of talent on stage as with “Burn the Floor.” We are a card/game playing group. The game room is small and dark. But we did find other locations to play. Due to rough seas, we could not stop at the first place - Norwegian’s private island. But we were understanding of that. We did an excellent excursion with Charlie Miller’s Roatan tours on our own in Roatan, Honduras. We scheduled it through email. It was only $40 per person and just the four of us in a minivan. Went to the monkey and sloth hangout which was a lot of fun and the driver Stanford gave us a wonderful tour of the island which we found to be our favorite place on our trip. Also did three NCL excursions - although the wait was long to get in the Bamboo raft on Martha Rae, the rafting experience was fun and relaxing. The paddler was focused on our enjoying our trip. We agreed that we could have skipped the Monkey River Eco boat ride. There were lots of Mayan ruins options. We wanted to limit our time traveling, so we chose Chacchoben Mayan Ruins. Four of us went with the intent to check off seeing ruins expecting we would not return to Mexico. So again, low expectations paid off and it was a great excursion. Our guide was extremely knowledgeable and we experienced many ruins. Smoking passengers on the ship were a bit of distraction/unpleasant. The smoke from the casino would linger on floor below. My brother and sister-in-law experienced people smoking off their balconies which is forbidden. And the smoking room near the pool was unpleasant to walk by. It sadly has an open door. For the money, it was a great trip. Read Less
Sail Date January 2020
Not what it's advertised to be. At sea days, very poor shipboard activities. They exist, but are short. When you are so bored you find yourself in the library playing checkers, there is a problem. Although many of the staff members ... Read More
Not what it's advertised to be. At sea days, very poor shipboard activities. They exist, but are short. When you are so bored you find yourself in the library playing checkers, there is a problem. Although many of the staff members were wonderful, there were also rude, arrogant and outright nasty crew members as well. I have been on three different cruise lines and this one by far was the most boring with the worst staff. Our room had the bed made each day, but on a 10 day cruise you shouldn't have to ask to get your sheets changed and bathroom actually cleaned! Rude pool people telling us to instruct our cabin crew to not take towels out of the room, that it was OUR fault they would charge us $25 per towel! Bad service in restaurants - 45 minutes to get a soda!! A paid dinner show, completely falsely advertised!! Free shows were all amazing, but the cruise line didn't care how bad the dinner show was and refused to refund our money - even though we couldn't eat the food! No menu to even see, and served food we couldn't eat. Pulled into a port - without ANY warning, they shut down the gangway so another ship could pull in. I know this must be done, but they didn't let guests know with any amount of time it would shut down so we could get off - so we were stuck on the ship for over an hour and missed all that time in port while we were left to sit around and do NOTHING! Read Less
Sail Date January 2020
We got this cruise for free and loved every second of it! The ship has so much to do, we never had the opportunity to be bored and we loved it. Our favorite things were the entertainment, the customer service, and the ports and shore ... Read More
We got this cruise for free and loved every second of it! The ship has so much to do, we never had the opportunity to be bored and we loved it. Our favorite things were the entertainment, the customer service, and the ports and shore excursions. I wasn't incredibly impressed with the ship and the staterooms. I felt that it was outdated and a little dirty, especially our rooms, left like I was stuck in a cheap tacky casino in Las Vegas. The activities and wonderful customer service definitely made everything better. We loved our excursions,due to bad weather we had to cancel one of our port days and the crew members were so good to make our experience wonderful and enjoyable and quickly changed the plans so that we could get to a location with better weather that we could stop and spend the next day at. Some of our favorite crew members were our steward, Akhmad, our waitress Pat, and our waiter Charlie. We went home and talked about Akhmad for days, we absolutely loved him and felt like we were so well taken care of by him. He made sure to call us by name every time he saw us. Every crew member that we came into contact with was incredible and made our trip so enjoyable. We were not impressed with the food either, the waiters and waitresses went above and beyond but the food, was Golden Corral worthy, even in the dining rooms. The only food that I truly enjoyed was the Burgers from Guys Burger Joint, the Tacos from Blue Iguana, the Pizza, and of course the free Ice Cream. I don't know if this is a normal thing for cruises but by day 4 I was completely done with all of the drunk people. Everyone was incredibly obnoxious and began to ruin our cruise, this ship was for sure a party cruise, full of loud music, lots of drinking and drunk people, if you are into that, this is your cruise! Overall had a great time. Read Less
Sail Date January 2020
Harmony of the Seas was an amazing cruise ship. Very engaging staff who helped made the experience memorable. The ship has a lot of on-board options; whether you're with a large group, with 1 other person, or by yourself. Cabin was ... Read More
Harmony of the Seas was an amazing cruise ship. Very engaging staff who helped made the experience memorable. The ship has a lot of on-board options; whether you're with a large group, with 1 other person, or by yourself. Cabin was fairly small but spacious enough for 2 people to move comfortably with 2 suitcases in the room. Dining options were nice. If you're on a budget, the free dining areas offer plenty of quality options; if you're looking for fine cuisine, the on-board restaurants offer many options/experiences too. The bar staff do a great job of personalizing your experience, with many of them remembering who you are and what your go-to drink is; and this was on a 6,000 traveler cruise ship. The waiters and other restaurant staff were great as well. They consistently looked to make sure you were OK and didn't need anything. The room staff was very good as well, personable. The port time-frames were very good as well, as most gave stops gave you time to explore even with long excursions. As for the excursions, very diverse options that cater to any type of traveler. Read Less
Sail Date January 2020
Went on a quick 3-day on Carnival Liberty over the past weekend. This is my 10th cruise, 7th with Carnival. I am a teacher and a simple guy, so this is a review for regular people just looking to have a nice vacation. Embarkation ... Read More
Went on a quick 3-day on Carnival Liberty over the past weekend. This is my 10th cruise, 7th with Carnival. I am a teacher and a simple guy, so this is a review for regular people just looking to have a nice vacation. Embarkation Quickest I can remember. Literally took maybe 10 min. Amazing...and we were regular passengers, not elite members. Got there around 11 and were eating in the buffet not long after. Debarkation Took a bit. With it being a short cruise, many didn't check bags so that line was longer than those that DID. Smooth overall, people at port were really nice and it was not a problem. On Deck Not enough access to chairs. Ship wasn't all that crowded but too many inconsiderate people who leave their towels on chairs and have no intention of using the chairs. Makes it hard on everyone else. Also, the NEED to heat the pool in the winter! Pool was useless to everyone - rarely saw more than a person or 2 in any of the pools due to them being cold. Simple fix that needs to happen. One more negative....need to exclude kids from the hot tubs. Since pool was closed, kids monopolized the hot tubs and tried to use them as pools! Ridiculous. Ship Great ship overall. Can't expect it to be like Allure or a monster ship, but is very nice. Easy to navigate for the most part, clean and staff was helpful. Cabin Stayed in 7296. Beds were super comfy, nice pillows, temperature was good. Steward did a good job and was always asking how he could make it better. Dining Always amazes me that people complain about the food. Not sure how you eat at home, but I thought the food was really good and comparable to most any ship I've been on. MDR food was very good - prime rib was tasty, enjoyed the stuffed mushrooms and the desserts (Baked Alaska, Melting Cake, Creme Brulee) were incredible as always. Other dining was also good. Buffet was average at best, but Guy's Burgers are outstanding, Blue Iguana has good stuff, the Wok is fantastic and I really enjoyed the BBQ place. Had more food than I needed....and with the pizza place open all night (and with good pizza, I might add), I never struggled to find good food. Entertainment Shows were really good. I love the America Rocks show - excellent music, lot of energy. Flick was good too - definitely glad I saw them both and would highly recommend. Lady in the piano bar was excellent as well. Have to give props to the violinists in the atrium.....amazing! Hasbro Show was pretty decent as well. Activities Was disappointed as they had very little trivia and what they did have was on our one day on shore. Like trivia on the boat - that was sad. Didn't see many activities really - a little weak in that department I thought. Service Dining room is slow....but didn't really matter. Wasn't expecting speed and went to relax and have a nice meal, which I did every time. Great people, always willing to help. Did really enjoy Dinesh, who was a magician that came to our table on many occasions. Funny guy and VERY talented musician. Port Ports are what you make of them. We went to Arawalk Cay and visited Goldie's. I had Caribbean jerk chicken (outstanding) and some conch fritters (which I loved). Buddies had fresh seafood that they couldn't stop talking about. Definitely a homeroom. Also, went to Fort Fincastle and walked down the Queen's Staircase. Cheap (Fincastle was $3 and included a bottle of water) and we had a lot of history buffs in our group (I teach History), so we enjoyed it. Views from the Fort are incredible. Bought a Bahamas shirt (Hawaiian style) from a vendor and LOVE it - $15. Had fun - water was too cold to swim but was a nice day overall. OVERALL Had a great trip as I always do. Good friends, good food, beautiful location....tough to not love it. Read Less
Sail Date January 2020
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. ... Read More
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. I've cruised before so knew what to expect but it was my son's first so it was important to leave a good impression. Embarking was quick and easy, despite waiting for over two hours at Enterprise for a shuttle. Our cabin was inside no window and incredibly small. We made it work but only had one electric port and our steward would not allow anything to remain plugged in while we were out of the cabin which was most of the time. (Make sure you have good batteries for whatever you are using for pictures!) We had the free drink package and headed to a smoking area H20 to grab our first drink. We ordered and were told no I'm not making that I will make you this, and were handed drinks! Not the best way to start off but we blew it off as a communication barrier or maybe he misheard us, and our second drinks were what we requested. Btw, they use some pretty awful drink mixes and a pina colada tastes horrid. There are only two smoking areas on the entire ship besides a small area within the casino, and they fill up fast. Standing room only if you don't get a seat. One is half of a side of a back deck called H20 and then a box of sorts on the 15th deck by the pool. We vape and felt like second class people stuffed into a noisy chatbot as if we were in time out. H20 played football on a large screen alot so if your not into the sports bar scene...good luck. No drink runners to be found any of the times I was in the casino and extremely tight slots. Bartenders so rude at poolside we ended up getting managers involved. Waited about 10 mins to be served and even though the bartenders were making eye contact, they kept helping others. It got so obvious we were being ignored that a group of other people were literally yelling at the staff to assist us!! Bartenders just looked at us and walked away!! We just stood there a bit dumbfounded but got taken care of by the supervisors after we said something. I hate to make complaints..I'm on vacation and nobody has time for that!! Cleaning staff was friendly and the staff at the buffet entrance were awesome. Room steward was punctual..cleaned twice a day and knew our schedule right off as well as our names. No cute towel animals the entire trip though. Missed two ports for weather-so they said. All inclusive days at the private island appear to be hard to come by if you read other reviews. Missed Costa Maya. We were refunded 12 dollars and change for those port misses. Lots of hidden charges on this ship. Drinks are taxed while in US port....and we had some random charge for seeing a comedy show in the theater but by the time this cruise was done and we reviewed our bill, we decided not to bother because the lines to everything were long and staff just wasn't all that friendly. The food was fair...some days really good, other days not so much. Big on handwashing but food was cooler than should be allowed and the seafood was usually undercooked with a strong fishy taste. I'm a huge seafood lover so that was also disappointing. Met a few people that got food poisoning right at the start of the cruise. We were only able to get one reservation for specialty dining so I'm glad we didn't buy the package. We went to LeBistro which was amazing!! Top notch food and service, a highlight for our trip really. Book things as early as you can, shows, tenders, etc or you won't get in or will have to wait in large crowds. Very disorganized. Elevators constantly full and hard to come by. Pool area incredibly small and chair savers made sure no room to lounge. Ship pretty much shuts down at 10pm unless you like nightclubs with the you get crowd. Pot smokers in the smokers box with staff right there. No one did a thing about it. Pot smokers in H20...no one batted an eye. The end of our trip was the straw that broke the camel's back. Our last night we pulled put everything to pack and decided to head to dinner before the packing began. We put on the do not disturb light so our steward wouldn't stroke out on the mess we made and headed out. We had been very diligent utilizing our safe for valuables up to this point but felt safe with our light on knowing we wouldn't be too long. WRONG!!! We came back to find that someone had placed our shore bought liquor in the room and we were missing a kindle tablet and sunglasses that were on our desk before we left!! My son went to guest services about the sunglasses but we knew for a fact the kindle was there because I was going to plug it in and decided against it last minute. I was pretty much in shock knowing that someone breached our security despite the do not disturb light on and failed to make a claim until we got home the day after disembarking. After making a claim I emailed the VP of guest services Paula and was told an investigation would be done. Was later told it was our steward who brought the liquor, and that the security cameras showed him opening our door and placing things inside but that he didn't go in. HA!! Our bottles were in next to our desk...where the missing kindle was placed ....and unless his arms are 8 feet long, he DID absolutely go inside!! After a back and forth with her I realized nothing would come of it (obviously lied to me about not entering the room) and even though things were taken, the biggest issue as far as I'm concerned was that someone came in with a do not disturb light on!! What if I had been in the shower, or worse???? Worst guest service ever!! Will never, ever book again with this cruise line. Save your money!! The service is barely rateable and it appears to be a crooked company with the crap I encountered. Despite it all...our vacation was fun but NCL won't be getting another red cent from our family!! Read Less
Sail Date January 2020
My friends and I have been on 3 Norwegian cruises and this last one topped them all. Although we missed out on 2 of our ports due to weather and it was 2nd time not being able to see Great Stirrup Caye, we still had a blast thanks to the ... Read More
My friends and I have been on 3 Norwegian cruises and this last one topped them all. Although we missed out on 2 of our ports due to weather and it was 2nd time not being able to see Great Stirrup Caye, we still had a blast thanks to the staff. Kasi, one of the bartenders made every day special. His personality and helpfulness was above and beyond what I expected. By the end of the trip he had me drinking Campari shots like it was nothing. Having to say goodbye to him was my least favorite part but now I have a friend for life. Along with Kasi their were a few other crew members that made our trip amazing. Marcus one of the bar waiters felt like family by the end, Iwana created a drink just for us that we named after him, Lee was another great bartender, Deadra from Osheeans dealt with all our drunk loudness after bliss each night, Predrag another bar waiter played the floor is lava with us every time we saw him in passing, Gustav- Guss(our housekeeper) cleaned our 3 rooms with no complaints always helpful and always smiling. These people deserve praise for all the hard work they put in each day and night. Belize was one of our favorite ports because we got the private cabana just steps away the the ocean. It was absolutely beautiful. Another favorite was Nassau Bahamas and Cozumel Mexico. Gian guided us during our tequila tasting for my birthday. He was so informative and genuinely nice. I didn’t expect to like Cozumel as much as I did but now I can’t wait to go back! I could go on and on about how much fun we had. I will definitely recommend this cruise to everyone I know! Read Less
Sail Date January 2020
Reasons why I loved this cruise: - amazing entertainment! - exceptional service! You cannot beat the Disney service- they always go out of their way to make your cruise magical. - beautiful ship - Castaway Cay is a stunning ... Read More
Reasons why I loved this cruise: - amazing entertainment! - exceptional service! You cannot beat the Disney service- they always go out of their way to make your cruise magical. - beautiful ship - Castaway Cay is a stunning island...gorgeous adults only beach with a great BBQ lunch. - adults only areas on the ship are lovely and there was plenty of adult only entertainment! - Beauty and the Beast was a high quality production! It was better than many professional productions I have seen. - Trivia was offered ever day- super fun! -Bingo was very entertaining! - We loved seeing first run movies on the ship! Star Wars was great! - plenty of chairs in the adults only section of the ship - our dinner service staff was phenomenal- Richard and Miguel were the best servers we have had on a cruise! - Good food! And the theming is each restaurant is adorable! Read Less
Sail Date January 2020
The good: -Boarding process: Left out of Port Canaveral and from the time we arrived via hotel shuttle to the port (around 11, boarding started at 12 on paper but they started early) to the time we set foot on the ship was around 25 ... Read More
The good: -Boarding process: Left out of Port Canaveral and from the time we arrived via hotel shuttle to the port (around 11, boarding started at 12 on paper but they started early) to the time we set foot on the ship was around 25 minutes. We waited maybe 5 mins at most outside to be let into the terminal and once we started moving, we never stopped other than the check in desk until we set foot on the ship. Was really impressed with how quick boarding process was. -Food: Did not have one bad meal on the whole cruise. We ate at taste, sushi bar, la cucina, moderno, buffet, le bistro, and ocean blue and did not have one bad meal. Food was amazing. Buffet food was a bit bland IMHO but it's buffet food. Can't really speak about the breakfast because I didn't eat breakfast once on the whole trip but my boyfriend said it was good. -Drinks: didn't drink too many frozen drinks or premixed drinks but liquor selection was good for the free at sea beverage package and had not problem getting my buzz on, this is coming from a heavy drinker. Martinis at shaker's were great, as were the bartenders there, same goes sid norman's pour house and spice h20 staff. Take care of them, don't be rude and they will take care of you. Ship could have a bit better beer selection but not bad. -Service: We were on a completely full ship during once of the busiest vacation weeks of the year and my BF and I both think the staff did an amazing job with service. From servers, bartenders, guest services, to our room attendant, no complaints at all. Ship was kept very clean as well. -Entertainment: We saw burn the floor and the band at sid norman's pour hour house. They were both great. DJ at 80s night could've been better. DJ for NYE party at spice h20 was good. -Ship: This being my first cruise, did not have much to compare this to as far as the actual ship but I thought the decor was nice, layout was a bit confusing at times at first but I picked it up over the next few days. Cannot really comment on pool since we didn't spend much time there, opting instead for spice h20, which we both loved and spent a ton of time at. I would say, if pool space is important to you, might want to consider a larger ship (symphony of the seas, etc) as I though pool space seemed limited on breakaway. The not-so-good: Wifi: Paid for unlimited premium wifi package for both BF and I so we didn't have to worry about sharing 1 internet package. With the amount of money NCL is charging for internet packages, the speed should really be a lot faster. Yes, yes I know, you're on vacation, you're supposed to disconnect but us both being self-respecting millennial internet junkies, we have to have it. Did several speed tests throughout the cruise and I think fastest I got was 3 megs, at around 3am when nobody else is online. At most other times, if you get the internet package, you are going to be waiting for stuff to load. Read Less
Sail Date December 2019
Disappointed. We sailed in the NCL Breakaway in the Caribbean the week before Christmas 2019, and were hoping to have a relaxing time, but couldn't during the day. The one pool is small and very crowded with young adults, as well as ... Read More
Disappointed. We sailed in the NCL Breakaway in the Caribbean the week before Christmas 2019, and were hoping to have a relaxing time, but couldn't during the day. The one pool is small and very crowded with young adults, as well as the hot tubs. Loud bands. You couldn't get away from the noise. The food in the main restaurants was not up to par as compared to other cruise lines we have sailed on. That said, the buffet did offer a lot of choices and was fine. The two main shows were outstanding (Six and Burn the Floor), the rest, so so. The food in the Specialty restaurants, specially Le Bistro was very good.The balcony cabin was fine, except a bit small. Service was very good. We are seniors, but young at heart. Our next cruise will be one more geared to our age group. I/we would not go on this cruise again. Also, this was our 5th NCL cruise, and my wife and I have always traveled together, yet they had me at a lower category from her's and I couldn't get them to straighten this out! One last thing, the day at the beach that we were looking forward to was cancelled a couple of days ahead due to "anticipated bad weather" which did not happen. I understand that they have to prepare their island accordingly with the right resources, but felt this cancellation (and being re-routed to St. Thomas) was premature and unnecessary. That was quite a let down! Read Less
Sail Date December 2019
The Good - Had an excellent roomy balcony cabin with largest shower and balcony have had in several sailings. Room steward also provided above average service, accommodating our schedule. Food was much improved over recent Royal ... Read More
The Good - Had an excellent roomy balcony cabin with largest shower and balcony have had in several sailings. Room steward also provided above average service, accommodating our schedule. Food was much improved over recent Royal cruises. Diversity and quality in both dining room and windjammer much improved. Embarkation and debarkation best have had in recent years. The Not So Good - Entertainment was marginal, Grease was main show and not done very well, too long and too repetitive. Other shows frequently rescheduled or delayed due to technical difficulties. Of 2 comedians we saw, one was worst have ever seen and other not much better. Too much of any venue is roped off for pinnacle, suite and key guests, sometimes as much as 20% of available seating. The Bad - Scheduling for dining becoming ridiculous. "My time" earliest available 6:30PM and never available, or must endure long waits. Early scheduling for other dining very difficult to get. Dining room service deteriorating, staff apparently overloaded. One night was 2 hours between time we sat down and time we received desert, complaints to maitre-d ignored. Disappointing Royal Promenade is focusing more and more on retail shops. Ice cream service is gone, cup cakes are gone, and 24 hour food section shrunk to a 3 foot display case with little diversity and/or variety. Read Less
Sail Date December 2019
We were a party of 4 people and have always cruised with Royal Caribbean and wanted to try Norwegian. The ship is very large and updated and they do a great job of keeping it clean while you are cruising. When talking about the food here ... Read More
We were a party of 4 people and have always cruised with Royal Caribbean and wanted to try Norwegian. The ship is very large and updated and they do a great job of keeping it clean while you are cruising. When talking about the food here the buffet was not very good compared with our previous experience with Royal but when compared with the dining hall experience the food was very good and many different choices and not the same food as we had found in the buffet so this was our main choice. We eat 3 special restaurants on board Cagney Steakhouse was a let down steaks we’re almost unbeatable for all of us the second was Monderno which is a Brazilian buffet and it was good but the best was the Japanese steakhouse It is worth eating every night and the entertainment while they were cooking was awesome. We booked a excursion 4 weeks before sailing pain in full only to find out once we were on the ship that they had sold out of the excursion but the bad part is that we only found out because I went to the desk to ask for the tickets and let me say that the customer service was horrible they acted like it was no big deal and there is no communication at all about how things are done on the ship such as having to book any shows everything got booked up the first day. We had no idea you had to book shows and such we were use to just freestyle and showing up at your convenience to a show with Royal but would have been better if they could have told us but we found out on our own. The rooms were the typical small rooms you find on any ship ours was under I think the laundry room because we heard water and dryer running the whole cruise so least to say we didn’t have much rest. Overall we have been there and tried Norwegian but we will not try them again. Read Less
Sail Date December 2019
So 7 day cruise, that some friends and I yearly go on, we hop around on which line we cruise on. This time was Norwegian. The pluses, unlimited drink package, a bit higher class, and good destinations. Now onto the positives of the ... Read More
So 7 day cruise, that some friends and I yearly go on, we hop around on which line we cruise on. This time was Norwegian. The pluses, unlimited drink package, a bit higher class, and good destinations. Now onto the positives of the cruise. Food was really good all around, rooms were nice and our steward was great. The ice bar was cool too, as well as the ropes course. The casino was fun and had enough elbow room here, so fi you are a gambler this would be a cruise for you. Negatives- Most of the bar staff was pretty rude, they seemed understaffed and over worked. I would say about 70% were in this boat. Everything is a dang reservation, have to reserve eat at some restaurants, get into shows, everything. It really goes against a vacation of just wandering, it is like work, have to plan all ahead of time, be on time, very little flexibility. The common areas for things like the piano bar, comedy show, etc, are entirely too small for a ship of this size, there is never enough room for the crowds, and for most if you didn't make a reservation, no walk ups. Unlike many other ships that have large entertainment areas, this ship does not have those, other than the main stage. This ship was built for about 1500 passengers too many. Also the casino stinks, they need to ozone the area after each sailing, the cigarette stink poisons most of the mid ship, you can really smell it. Also had to interact with the front desk looking for a friends left behind hat, the folks there seemed bothered to have to go look in the lost and found. A big thing too, the adult area to relax does not have a stinking pool, just some water sit down areas and two hot tubs. Now this is a fault that I didn't research this, but most ships of this size have an adult pool area with a pool, such a letdown. Oh and another dumb thing, when coming back from a shore day, none of the restaurants are open except the buffet. Open the dang restaurants, people wanna eat, even the paid ones, make some money on walk ups. This ship just seems to be not managed well for the amount of passengers, and the staff may have been at sea too long. There were many other things that were death by a thousand cuts, and Norwegian will likely never be a line I sail on again, I'll stick with RC or on a budget Carnival. And the price paid on this cruise did not equate to the experience. TLdr; (at the end) Staff was not pleasant, ship has too many people on it for the amenities, adult pool rec area was weak, food was good. Would rather have sailed on RC. Read Less
Sail Date December 2019
I sailed in December of 2019 to the Eastern Caribbean for 7 days on the Breeze - the fourth Carnival ship I have sailed on. Carnival Breeze was the roughest ride by far - the first two days we did up to 45 knots to get to our first port ... Read More
I sailed in December of 2019 to the Eastern Caribbean for 7 days on the Breeze - the fourth Carnival ship I have sailed on. Carnival Breeze was the roughest ride by far - the first two days we did up to 45 knots to get to our first port of call, and the entire Breeze wallowed, shook and rattled at that speed, which made sleeping difficult. The Breeze is not an attractive ship. It's interior is VERY plain and predominantly light yellow, and it's decorations are sparse and cheap looking. It feels like a floating Motel 6. The Breeze is a very loud ship - all of the music in all of the locations was just a little too loud and bounced off of it's hard plain walls. The Breeze was the dirtiest Carnival ship I have been on - the carpets had stains on them, spots of carpet powder that were never removed, and guests leaving food like shrimp tails and pizza crusts in weird public spots. I got the impression that the ship is just too big for the crew to keep up with. Summary - The Breeze will appeal to cruisers who enjoy the latest in entertainment and on-board activities, which were varied and impressive. The Breeze will not impress cruisers who value ambiance, and will prefer the lavish decor of ships like the Carnival Miracle, which encourage the guest to explore it just to see details. Read Less
Sail Date December 2019
Firstly, allow me to state why we were so disappointed... Primarily because we have always liked the service and offerings that Royal Caribbean has provided in the past; however, that said, we all (four of those traveling in our group) ... Read More
Firstly, allow me to state why we were so disappointed... Primarily because we have always liked the service and offerings that Royal Caribbean has provided in the past; however, that said, we all (four of those traveling in our group) discussed the notable decline in both attentive services rendered as well as the feeling of the crew that should have (appeared to have) been both excited in their job, and maybe even (genuinely) happy to have us aboard. As well, we truly felt "attacked" by the apparent onslaught of vendors, scalpers, and showpersons that pressured us to commit-to, or purchase from any one of the ship's specialty restaurants, or buy from their line of goods, or participate in their auctions, etc., etc., etc. It was demonstrably a step down from the class act we had experienced on our previous cruises with Royal Caribbean. It felt like we were in the middle of a Tijuana, Mexico border crossing cacophony of "pitch." With regard to our room/service, when it was apparent that our luggage was (to that point) still not showing up (when everyone else seemed to have not only received theirs but had placed them in their rooms), our attendant identified that our luggage was still being processed -that they were still working on it. However, much later-on WE found our luggage in the passageways... twelve cabins away fro our own, and brought them to our rooms ourselves. Additionally, the restroom smelled like a port-a-potty the entire cruise; even after we contacted thre maintenance crew to remedy. Finally, even though our attendant was pleasant, on our balcony, under our table, were noticeable pieces of cake or cookie -that did not come from us (we never ate on the balcony). In fact, we took (arrival & departure) pictures of the mess just to see how long it would take our attendants to clean it up... they never did. Mind, all the sports activities (tube, FlowRider, min-golf, etc.) were ideal for this cruise and were greatly enjoyed. Likewise, the staff handling these activities were courteous professionals; and greatly appreciated. With regard to the food experience (mainly at the Windjammer), the food was too often under-cooked, or cold. Likewise, the selection seemed too limited. Now, it was a different story at the main dining room, where not only the food was much closer to our expected standards of taste but the service -and especially servers (Eugene and Jodie) performed their roles to match Royal Caribbean's expectations. Th eonly area that we thought needed attention was in the serving sizes, which were much too small (even for European presentation); which was disappointing. And then there were the excursions; first, to Coco Cay, and then to Blue Lagoon -and the stingray experience. Both were well worth the price paid, and the expectations -that ran high! That said, and specifically with the stingray experience where we each got to not only swim with, but handle and even pose with them. In this, plenty of great photos were taken by the staff photographer. The problem was that not a single word was given to any of us of these photos having to be purchased on site; not when they took them, not when we arrived or departed. And neither were there any written instructions (signs?) anywhere to be found. Therefore, the assumption by us was that these would be available at the ship's photo center, which they were NOT. And when asked of Guest Services, the cruise GS Representative basically stated that they didn't know, and that we would probably have to go online when we departed the ship to make arrangements with the folks running Blue Lagoon. NOTE: As of this writing, it has been over twenty days since our email requests of them have yet to be answered. And other than that, they (Royal Caribbean Guest Services were of ZERO help, and did not offer any further assistance. Now, regarding staff attitudes... we should add in here that early-on we identified to Guest Services that we had lost a (FitBit) "Charge-2" watch while boarding -but that was definitely lost while embarked. The response from the Guest Services representative -without looking at his computer, opening up any drawers, removing himself to research their backroom, or asking any of the other GS Reps, was immediate and definitive... "there have been no watches turned in." His actions, of course, sent a clear message to us that neither was he concerned, or interested in going further with this request. Additionally, when about to disembark at Nassau, and with passengers coming in from all directions, my wife politely asked one of the (ship's company) security folks which line should we be standing in, his response was pointed and (quite) discourteous when he simply stated to my wife... "DON'T WORRY ABOUT IT!" Then walked off. The short story to all of this is that we expected MUCH more from our experience with what we perceived to be Royal Caribbean's "Flag" ship, but felt much more like we had embarked on a budget cruiseline; with that assumption being validated by poor attitude, poor service (not by all), poor support, and even worse food presentation (selection/preparation). It has truly dampened our prospects of Rpyal Caribbean being our first choice in cruising. Read Less
Sail Date December 2019
This was a fantastic experience for me my wife and her friend on a big ship. The embarkation was a breeze, on in half an hour from arriving at the port. The ship itself is amazing, the facilities, service, entertainment were all top notch. ... Read More
This was a fantastic experience for me my wife and her friend on a big ship. The embarkation was a breeze, on in half an hour from arriving at the port. The ship itself is amazing, the facilities, service, entertainment were all top notch. We like RC as the promenade always provides a focal point for the ship and this also has the central park area too with all the plants which is fantastic to see on a ship. The cabin (balcony 9158) was spacious although we didn't spend too much time in there as there was so much to do! Entertainment was fantastic, Grease show and Geoff Tracta (comedian,impressionist) was brilliant in the theatre, the Aqua show was unbelievably good and is unmissable imho. We also did the ice skating show which was great and loved the jazz lounge with Les Merle , again a must see for anyone on board. If you are booking this ship please take advantage of booking the shows beforehand, not only does this mean you are a guaranteed a show when you want to go, it also means you wont be disappointed if you don't get the opportunity to see it. The food was as excellent as ever in the main dining room, the Windjammer buffet as mad as ever in terms of service! We booked my time dining as we have had before on the Independence, but the difference on the Harmony is that you have to reserve a slot if you don't want to queue. This may sound a bit odd (my time is when we want to eat), but the first night we went down at 6.30pm there was a queue a mile long on one side and a short queue on the other side of the dining room. We were then informed you have to make a reservation, which I wasn't aware of. After complaining we would miss our show, we managed to get a table. The head waiter Harshad could not have been more understanding and ensured that we would have a table in his section of the dining room with top waiter Deb, we could not have been in better hands. The service and food was absolutely first class and we would like to thank them for making this a fantastic experience. The bar service from the sun loungers was also excellent, and the drinks package was worth every penny the cost of drinks is expensive if not ($7 for a beer or glass of wine, $11 for a cocktail). No problem acquiring a lounger despite the number of people on board. We did Jamies Italian as a fee paid dining experience which was superb. The ports were a bit hit and miss, Cococay was great (just chilled out) and Costa Maya was great for the missus as she and her friend did the Dolphin experience (through RC) and loved every minute. Roatan was a small developing port area and Cozumel extremely commercialised so didn't enjoy those too much but maybe should have booked excursions. The only gripe we had was on disembarkation, we booked the Kennedy Space Centre trip (absolutely brilliant and again a must do ) before the flight back home, and our luggage was for bay 31 which meant having to wait when it should have been earlier to get on the coach, but all well in the end. Overall, a brilliant cruise and would have no reservations about booking larger ships, never had to queue anywhere to long to do anything. Well done Royal Caribbean!! Read Less
Sail Date December 2019
This Ship is Extraordinary! I don't have the words to describe this ship other then to say it is extraordinary, exceptional and simple amazing. This was my first sailing on one of Royal Caribbean's four Oasis Class ships which ... Read More
This Ship is Extraordinary! I don't have the words to describe this ship other then to say it is extraordinary, exceptional and simple amazing. This was my first sailing on one of Royal Caribbean's four Oasis Class ships which are Oasis of the Seas, Allure of the Seas, Harmony of the Seas and Symphony of the Seas with Harmony being now the second largest behind Symphony of the Seas. Harmony of the Seas can hold as many as 5479 passengers and 2,100 crew. I have been on over 20 different cruise ships in the last 30 years but this one is by far the best I have sailed on. And you would think that with this many people on board it would be crowded which was not the case here because of the way they have every one spread out in so call "neighborhoods". The only time we felt like we were on a ship with this many people were at breakfast, at the pool or attending one of the shows. But even then they may sure they were organized and had plenty of seats especially at the pools. I tend to choose my cruiseline and ships on the destinations I am interest in because I'm trying to check off as many place on my bucket list as possible so I try not repeating many of the favorite places I've been to such as islands in the caribbean. But since our plans to Cuba was canceled unexpectedly we had to replace it with another cruise. So I decided it's time to see what the Oasis Class ship were all about and Harmony was dock just 45 minutes away with us living in Orlando. The ship was going to places I have been before but my friend is still new to cruising so we decided this was a good time to sail with Royal Caribbean Harmony. I believe the Christmas Holiday time is one of the best because the ship is decorated with christmas decor and the tree they had in the atrium was one of the largest I have seen on a cruise ship. It makes a great place to take pictures to send to your family and friends to make them jealous and envious. lol. Just joking, ... sort of. We drove to Port Canaveral and parked with GoPort which only charge $45.00 for the week which is just the price for 2 people round trip to the ship. The only draw back is that it's about 6 miles from the docks and the shuttle they used are so small only about 6 to 8 people are packed like sardines. I have written cruising reviews before stating that my motto is if I didn’t get sea sick, food poisoning, my room was kept clean; the weather was decent most of the time (which this one was), the showers work, the toilets didn’t over flow and the ship didn’t sink, then it was a great cruise. Everything else is icing on the cake. With so many people on the ship we prepared ourselves that there were going to be time when we had to wait and to be patient. This was the case a few times at dinner when we and others were lined up and even given a time to come back in about 30 or 45 minutes. This was fine with us because there were so many places on this ship where you could kill a few minutes. And speaking of places on this ship our 7 day cruise just wasn't enough time to see everything she had to offer especially with stops on CocoCay Bahamas, Costa Mayo, Cozumel and Roatan. One of the things we love about cruising is waking up to a nice buffet breakfast in the morning before heading off to the next island and or country. We love having a nice hot egg omelet prepared just the way we like it at the omelet station. But on reading reveiws by others who have sailed this ship I was aware that they no longer did this in the Windjammer so you had to go to Johnny Rocket or to Mini Bites if your wanted a fresh omelet prepared for you. Now after being on other ships I realized why they moved the omelet station because in the main breakfast buffet restaurant most people would prefer a freshly made to order omelet to the regular pre-cooked egg and chesse omelet offered. So this usually creates a long line. But since Johnny Rocket and Mini bites were on another level and section of the ship many people didn't know so they ate whatever was offered in the Windjammer. Out of sight out of mind I guess, so it was our and a few others little secret. This is one reason I love reading others reviews and writing my own because these little tips help improve your vacation experience. Pros: I have already talked about how special this ship is. It's a beautiful ship, well taken care of and laid out. You can go to Royal Caribean web site and You Tube and see pictures and videos of the ship so I won't go into detail here because I could never do it justice. But I will say if you don't mine crowds at times and love cruising then you have to cruise one of these Osais Class ships. The staff was great all around from the person who cleaned our room to those that served us in the main dining room. These people work hard, long hours, spend months away from their families for little pay compared to many of us so we need to show them respect, thanks and be fair with the gratuities we give them. And speaking of gratuities I remember when I first started cruising the envelops we would receive in our cabin near the end of the cruise for housekeeping and the restaurant staff which was replace by just paying it up front which I now prefer. So I was surprised when on our last night our room attendent left a gratuities envelop in our room. Now as alway we paid up front when we booked the cruise so this was unexpected. But since he was great I didn't mind leaving him something extra. Embarkation and disembarkation was the smoothest I have ever seen on a cruise ship. It helps to check in online 3 months before your cruise because they now use facial recognition to get you on and off the ship much quicker. The shows they had on the ship was nice but it's best to book on line once again 3 months before the cruise or you might not make the show on the night you want or have to wait in line until those with reservations go in first. Columbus The Musical was good but kind of quirky for us but some may like it. A Journey in Time was a ice show which was a great show with lots of great skaters and had a nice story. The Fine Line Aqua Show was our favorite with high flying stunts and acrobrats in and out of the water. Just don't sit in the front rows because you will get wet. The Quest is always a delight but this one was the best I ever seen mostly because of the host who is eccentric and hilarious. This show is not for the young. The Impressionist was good and he did a funny impression of Trump. We didn't get to see any of the comedians which we usually make time to see but with dinner and so many things to do we just didn't have time. Cons: This ship has no pool in the Solarium which most ships I've been on has but I've read that Symphony of the Seas does so the RC people must have listened to the negatives review concerning this issue and put it back on their newest ship. There was a couple of shows that had to be canceled because of technical difficuties but these things happen so they were just rescheduled. We enjoyed Grease when they stayed with the original storyline but when they strayed to do something different it was awful. Also there were times that the actors use crude hand gestures for no reason so it not appropriate for kids.True Grease lovers like me felt if it's not broken don't fix it. I love to hit the gym a few times during a cruise to stay in shape and burn off some of the calories from eating so much food. And it makes it easier when there is a nice view of the water but on this ship there are not the huge windows with a nice view but smaller ones. Also, this was the first ship I've been on that didn't have a locker room in the gym with a shower. Just small lockers in the gym to keep your personals. After a few cruises I've learned that the gym was a great place to get away and take a nice shower after working out with room to reach every part of your body. At 6' 4" 210 lbs the showers in the standard cruise rooms can be to small with you continually hitting your hands, arms and legs on the wall, knobs or ceiling. And don't drop the soap because you have to open the shower door to pick it up. But at least cruise ships are getting rid of the plastic shower curtain and replacing them with the glass doors. Nothing like a shower curtain sticking to your back side while you are trying to shower. Lol. It seems like they took the shower and locker room space to place more retail area to up sale the guest. But every cruise line I've been on lately are pushing upselling more produces and service to the guest so it's just the nature of cruising today. But even these cons are over shadowed by the Beauty and Grandeur of this ship. The people at Royal Caribbean and the designers took cruise ship designing to another level, which is going to take other cruiselines years to catch up. It's like being at a mall in a small city and with the technology used I only felt the ship move once so you can easily forget you are on a cruise ship in the middle of the ocean. If you have not been on a Royal Caribbean Oasis Class ship I would say you have to try it at least once. I definitely can't wait to experience the other Oasis Class ships and hope that they will be repositioned to places on my Bucket List I haven't been yet. Perfect Day at Coco Cay, Bahamas What can I say this was a Perfect Day at Coco Cay! The weather was perfect and the changes and improvement they made to the island was well worth the wait. There is plenty to do especially for the kids. We just found a nice place near the pool, bar and food and relaxed. It helps that the drink package we purchased can be used on the island. Once again the video's online give a great perfect description of the island. Costa Maya, Mexico I booked us a private excursion online with The Native Choice Tours because they were going to the Chacchoben Ruins for a great price alone with the Seven Color Lagoon with food and drinks included with the price. We were told the office was a short 4 block walk from the dock's gate but they didn't tell us that it was about 4 blocks from the ship to the gate. So we and a few other had quite a walk with taxis trying to pick us up. At least coming back they drop us off at the port gate. I'm a big history buff so when going to other countries I want to learn as much as I can about their culture, the people and history. Since I've been here before I wanted my friend to experience the Mayan Ruins. Our guide was nice and very informative but acted like a drill sergeant to keep us on schedule leaving little time to take pictures. He would try to embrass anyone who fell behind even if it was just to take pictures. Roatan, Honduras This was a very poor looking country with a lot of new contruction going on which hopefully will help their people and improve their lives. In researching what to do on the island I kept coming across great reviews of a small island called Little French Key which wasn't part of RC excursion list. So I became interested in checking it out so we paid a down payment online and booked it. It didn't start off well because when we got off the ship we had to walk through a sea of taxis drivers trying to get our business. It was a mad house. I stopped and asked a few people where do we need to go to get to our tour guide and gave my first name to a driver who asked and then he just came out and said my complete name in a crowd of people out loud who all turned their head and started laughing. I have a very unique name and I guess our tour guide told his friends there and they all were curious how I would look or if I was even a real person. Our tour guide came out of the crowd with a poorly hand written sign with my name on it and introduced himself. He led us to what I thought would be a tour bus but was a old car with the front window broken and no air conditioning. He begin driving us through the city up and down hills nowhere near the water and this is when I turned to my friend and said I guess this is when we are going to get robbed. She looked at me and said she was thinking the same thing and we both had a nervous laugh. Well he met and transfered us to a nicer car after a few miles which took us to a dock where we took a 5 minute small boat ride to Little French Key. This island was fantastic and even better then the video I saw online and well worth the adventurous ride through the city. They have nice beaches and bars with water sports and where you can even go horseback riding. It's also a wild animal refuge so they have monkeys, pumas, jaguars, parrots, rabbits, deers and even a lion. It was odd to see the worker walk freely in the cages with the big cats. For a price we could get a picture in the cage with them or take a swim in the ocean with one. This is where I passed. My only complaint was when I booked the website said they served lobster and shrimps but when I didn't see it on the menu I was told that they had a fire recently in the kitchen which is the reason they don't serve both anymore. An obvious Bait and Switch but with the beautiful view of the ocean and beaches I ordered the jerk chicken, which of course didn't taste anything like jerk chicken but was still good and along with the 2 drinks that was included in the meal. I sat there wondering why RC didn't have this place on their excursion list and how I would tell anyone that if you go Roatan to definitely visit Little French Key just don't expect lobster and shrimps on the menu. Cozumel, Mexico This was our last stop before a sea day and then back to the real world. I have been here many times and even took my friend recently so we just decided to do some shopping near the dock, they have plenty of nice stores with great bargains, and eat at Margaritaville. The food was great and there was a band as we got some specially made margarita's drinks made at our table while listening to Margaritaville and 5 O'clock Somewhere. I would definitely recommend this cruise Read Less
Sail Date December 2019

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