2 Royal Caribbean Enchantment of the Seas Cruise Reviews for Family Cruises to Caribbean - Eastern from Port Canaveral (Orlando)

This was my third cruise, but first on RCCL. I will NEVER sail on RCCL again unless someone I know and trust can assure me that they have done a full overhaul of their ships and crew training. The positives: Alberto and Davon were our ... Read More
This was my third cruise, but first on RCCL. I will NEVER sail on RCCL again unless someone I know and trust can assure me that they have done a full overhaul of their ships and crew training. The positives: Alberto and Davon were our dining room servers and they were AWESOME. Fast and friendly service, very efficient and professional. The strawberry bisque was sensational. Our cabin stewards were efficient. The bungee trampoline was an enjoyable experience for my girls. Plenty of trivia options for those (like me) who enjoy them, and offered in non-smoking areas. The negatives: Where do I start? There were so many of them. We were cruising in a group of 16 people. Check in went fine for some folks, but was a horrible experience for others. My son has Autism so we were assured priority check in, yet my family was the LAST one to get through check in and it wasn't because they were making sure that all of our needs had been met or trying to meet other needs. I have no idea how RCCL got the Autism on the Seas certification because they were pathetic at meeting our basic needs. And the personnel doing our check in acted as if they would rather be anywhere else rather than doing their jobs. Stateroom #4509, #4511 and #4003 were the staterooms my family was in and they were TINY. I expected tiny rooms since we were booking inside staterooms, but these things were the size of a walk-in closet. If you weren't claustrophobic before stepping into the bathrooms in these rooms, you would be before you stepped out again. I am a big person, I admit that, but good night, could barely turn around in the shower stall. I don't have a walk-in closet, but this bathroom was not much larger than my bedroom closet. The beds were like someone took a piece of foam and tossed it on top of a rock. I like a firm bed, but this was way beyond firm to downright painful. And the point of joining in the middle, where they shoved the two twin beds together, was painfully evident. That was not the case when my husband and I sailed on Carnival in March. I was traveling with a CPAP machine and had been told in advance that an extension cord and a bottle of distilled water would be provided in my stateroom. The extension cord was there, the water was not and was never provided. Due to my son's Autism I had been told he would be offered a private muster drill. This was never offered to us. My 3 year old wanted to watch the cartoons on channel 21, but between every single blasted show they ran a 5-10 minute commercial for their spa services. Seriously? I mean I understand that they make their money off of folks booking those expensive treatments, but that is a bit ridiculous. The method of getting folks onto the bungee trampolines was completely disorganized. They had us sitting on benches, but instead of picking the next person in line, they would pick whoever was closest in size to the person getting off the trampoline so that they didn't have to alter the settings on the cords or number of cords. This meant that some folks who had just gotten to the benches went on before folks who had been sitting there for 10 minutes or longer. The first night they were scheduled to show Mission Impossible: Rogue Nations on the pool deck, but instead showed Christmas Vacation, which was then shown each night. The second night they were supposed to show How The Grinch Stole Christmas, but instead showed something else (not really sure what), followed by Christmas Vacation. The food was mediocre, and certainly not what I would expect from a cruise line that is supposed to be tops. My children wanted snacks at around 10pm but the only option still open was in the adults only area. Even the ice cream machine was closed down at 930 each evening. In the Windjammer Cafe they couldn't keep the silverware stocked and the food was below par for the most part. In the My Fair Lady dining room the food quality was better and the service was excellent. Disembarkation was a disaster. They had us all in number groups, but then called multiple numbers at one time, so what was the purpose of splitting the passengers into number groups? There was one disembarkation gang plank, but two lines leading to it with no one controlling the flow from the two lines, so one moved much faster than the other. And again, with 5 number groups trying to get off at one time, it was a mess. The only karaoke options offered were labelled as adult only. Two of my daughters and my two nieces enjoy karaoke and were lucky enough to find a couple that, although labelled as adult only, they were allowed to participate in. There were no water fun options for toddlers who still require a swim diaper. Again, unless someone I know and trust assures me that they have made some major improvements and changes, I will never sail on RCCL again. And if this had been my first experience on a cruise ship, I probably wouldn't cruise ever again. Read Less
Sail Date December 2015
The food in the restaurant was very good and the wait staff (after our first night) were amazing. The ship is definitely showing its age in spite of the rehab in 2005. The Windjammer buffet does not have enough seats (but we rarely ate ... Read More
The food in the restaurant was very good and the wait staff (after our first night) were amazing. The ship is definitely showing its age in spite of the rehab in 2005. The Windjammer buffet does not have enough seats (but we rarely ate there) although we preferred to eat in the little cafe in the solarium or the restaurant. Our stateroom (8152) was a Jr suite and roomy enough for the 3 of us but the decor was a time travel back to 1990. The bed was comfortable but we needed more pillows. Bring a multi-outlet extension cord as there are only 2 120v 3 prong outlets in the room and they are located across from the bed on the vanity. We needed the extension cord for my husbands cpap machine. The balcony was roomy and enjoyable. The room was very quiet even though we were only 1 floor below the pool deck. The entertainment on the shop was good (especially the bands). Bingo had to be cancelled due to lack of participation, but the casino was nice. The seats in the theater were small for those of larger girth. The outdoor movie screen was broken for most of our trip. The spa is nice but also dated. Watch for the spa specials as they offer some nice ones. We didn't look at the fitness facilities. The kids club was not very good on this cruise because there were so many ports of call, we were never really at sea. It seemed like the adventurers club was pretty sparse of the 9-11 year olds and there weren't any fun activities. The Coco Cay port is really showing its age and the chairs need to be replaced on the beach areas. It's also good to know that there are about 6 areas to sunbathe (or sit in the shade) so walk around until you find a spot you like (the first area fills up quickly but there are a lot of other options If you spend a few minutes looking around). The other two ports (Nassau and Grand Bahama island) are standard tourist trap shopping and activities. We elected to stay on the ship those days and enjoy the swimming, BBQ, and activities on the ship. In spite of issues with the dated decor in the ship and stateroom, the staff was fantastic and we will cruise again with the cruise line (although on a newer ship -- which means a longer cruise). Read Less
Sail Date August 2014
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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