I just got off my very “FIRST” Disney cruise today on the Disney Dream. (Sailing Dates 1/19-1/22). I have been on over 50 cruises with Princess Cruises, which is a cruise line I have forever been very loyal with. My friend wanted to ... Read More
I just got off my very “FIRST” Disney cruise today on the Disney Dream. (Sailing Dates 1/19-1/22). I have been on over 50 cruises with Princess Cruises, which is a cruise line I have forever been very loyal with. My friend wanted to have a girl’s weekend trip, as she is a big Disney fanatic, and has sailed with Disney prior. I agreed to do a Disney cruise, as we both love cruising, and I have read in numerous places how Disney was top notch as equated to a luxury like line. I have been to Disney World many times, and have stayed at one of the resorts before. This leading to I had high expectations of a high-quality cruise. However, this was the WORST cruise experience I have ever experienced.
First off, the website, is the worst out all cruise lines to navigate and find anything, especially when looking for things within your reservation. Poorly done is an understatement. When entering the ship, the ships decor is lovely and refined, and I loved the mini personalization of the announcements of the guest name / family while entering the ship. That’s a very nice touch. As is the subtle dinesney music playing throughout the ship. The animated pictures on the wall were unique and spectacular, leaving you with that magical Disney feel.
My main issues that lead to great disappointment were the following: A good part of the crew were some of the rudest crewed who were not well-mannered. Nobody says hi, at all to you, giving a passenger a very unwelcomed, cold feel. A cruise is where you go and make into your home for a few days. This did not feel like home at all! One of the assistant cruise directors apart of the entertainment team definably stuck out. I was running in the Castaway Cay 5k. When I went down to the runners meet up spot in Evolution, there was a girl working there, when I asked her a simple question, gave me a nasty dirty look and rolled her eyes at me, and grunted at me instead of answering my question politely. That was totally unnecessary. I know it was early in the morning, but I am sorry this is your job, and you but your personal things off to the side. Terrible customer service. On several occasions I had many crew in shops and up in cabanas completely ignore me like I didn’t exist when I would stop to ask them something. Instead they pushed me off the side and walk into me as they walk away. This all seemed very un-Disney like. The y also would get super annoyed with you if you were not purchasing anything. I experience that both at the shops onboard and at Vanellopes sweet shop. I was given massive eye rolls on that, and they immediately stopped talking to me and quickly walked away from you a cold feeling, like you were no longer of any importance. Don’t worry I made sure after those gestures to NOT buy any ice ream or things from the shop just based on principal. That’s is not how you treat others, let alone a passenger.
I had a lovely cabin steward (Arta), who did an excellent job, and did his very best with answering questions and cleaning the room. I was surprised and shocked however that bathrobes are not provide to passengers even by request to have in the cabins. To be told bathrobes are only available for concierge guest is beyond ridiculous. I almost feel like that is going back to the day of the Titanic, and you are insinuating their different classes of passengers onboard, over a silly simple common cruise cabin amenity. We all overpay to sail on this cruise line, all because of the Disney trademark name, giving a very POOR Disney experience.
Another BIG GREAT DISSAPOINTMENT was the quality of food. I understand there are hundreds upon hundreds of kids onboard, and they would never know the difference between what is good quality tasting vs. what is not, but honestly a lot of that food was not eatable, and tasted like cardboard. Up on the open deck, that pizza is like microwavable pizza, gross and disgusting, and it was a super tiny piece like a TV dinner. They should have a more gourmet style of adults. I had asked for 2 different slices on evening as a late-night snack. The most hysterical part of my vacation really. When I asked for a piece of cheese pizza, the girl threw a slice of cheese on top of my margarita pizza slice. I was very confused about that. Then I said no, I would like a slice of cheese pizza, so the girl threw another slice of cheese on my place. Finally, it clicked with her I meant a slice of pizza. A common thing I saw and encountered in those outdoor deck eateries, a lot of the crew do not speak nor understand English. Being a school teacher, I fully understand language barriers and learning a language, but the cruise line needs to be offering ESOL course to help them perfect and understand English if you’re going to have them work for you.
Another food experience fiasco I encountered was at that sandwich shop on the open deck. The guy had dropped my sandwich on the counter missing the dish, and the meat and the rest of the insides came out all over the counter. He took his must throw it all back together, and right onto my dish. I could see everything, and I think he was hoping there was an imaginary wall where I couldn’t see what he was doing, as he then tried serving me now unsanitary sandwich. I politely told him, may I have a fresh sandwich as that fell. During another occasion I was given a cold grilled cheese sandwich. Then I gave back asking them if they could heat up. They looked at me like I was crazy, and he clearly did not understand what I was asking, as I originally asked that sandwiches were hot/warm as grilled cheese is always served warm. I ended up giving up, as I must have been alien from another planet. Lastly on the food upstairs, please explain why spoons are not included in the napkin of silverware that is wrapped up at all the tables. Only forks and knives, but to spoon. Makes zero sense, especially when you get soup of certain desserts at cabanas.
The main dinning room, I had an awesome kind waiter Alan, and his assistant Valen who were lovely. Took excellent care. The Matri’D in my section came over nightly to check up on my friend of I. I appreciate Rakesh for doing so. My issue with the service throughout the main dinning room, is how you train you waiters, and servers. I was shocked to see no one pulls a chair out the passenger and pushes them in as they are seated, and places the napkin on the passenger’s lap. This was new to me the whole self-service vibe. Not enjoyable, as I like to feel like I am on vacation. The food was special or nor outstanding. I had a lot of food come out cold, but the icing on the cake for me was how the fish is never cooked all the way through. For the first time ever, I have ever sent food back to the kitchen because was not cooked properly, or simply tasted disgusting. Not sure why, they don’t season any of their dishes, and the food was exceptionally bland. The presentation is also not impressive.
Bar service was horrible, no one wants to assist or want my money when I am ready to order a drink. There was one drink that was sent back as it was simply gross, the bar tender overring someone in PINK was super unfriendly, and not welcoming, and he kept ignoring and pushing me off like I wasn’t there. Very rude, we never returned to that bar. Open deck was only other place we tried to get a drink, but that was a big FAIL. I ended up giving up. I also hated, hated, hated the fountain drinks being self-service. No one comes around asking if you would like a drink such as a cocktail, soda, water or whatever. When on a cruise I want to be served and pampered. Disney definitely does not pamper their passengers, nor do they make you feel like your special or any one important I read that one loud and clear. The paper cups are also not classy at all. Makes the ship seem cheap looking.
I will however on a positive note, tell you the ONLY thing you got right and did an outstanding job on, is the shows. The Broadway shows were magnificent, and those set designs and costumes were stunning and gorgeous. You truly give a full Broadway experience, as I have gone to several Disney shows on actual Broadway and West End. The shows were mind blowing, and I wanted to give a huge applause to the Singers and Dances. Fabulous job! Also, another positive note meets and greet with characters wonderful, and well organize.
Please know, I have never in my entire life ever has to contact to some with complaints and of disappointing experiences. I’m really just informing of you my dissatisfaction, so you can learn and fix these negatives this on your ship / line to work on improving the quality of your name. I have no intentions or desire to EVER try another Disney Cruise again, and I received such a sour taste in my mouth from this experience. I also have tons or people who ask me frequently for cruise suggestions, and I don’t have any intentions of recommending this line to anyone, including family and friends. Your cruises are overly costly compared to many other cruise lines, but cruises are defiantly not Disney’s expertise, falling very short on the satisfaction radar. You claim and advertise how you give a luxurious experience, which is false. Because of the name “Disney” does not atomically mask the poor unsatisfactory services provided onboard your ships. Read Less