17 Port Canaveral (Orlando) to Bahamas Disney Dream Cruise Reviews

being first time on a cruise, we were so excited. After reading all the things that were special about the Disney Cruise sad to say let down beyond belief. Disney says that the waiters follow you from dining room to dining room and get ... Read More
being first time on a cruise, we were so excited. After reading all the things that were special about the Disney Cruise sad to say let down beyond belief. Disney says that the waiters follow you from dining room to dining room and get to know their families and likes, nope we were lucky if they even remembered to get us coffee after dinner. We were second seating with no chance to change it, after eating if we wanted to see a show it was really late and we ended up falling asleep. If we wanted to get a photograph with a character, we ended up waiting for hour, easy. The shopping in the Bahamas that was touted as so much cheaper than the US, well don't forget the VAT tax. Not such a deal then. The Disney island was a let down as well, because of the weather all excursions were canceled except the snorkeling which should have been, the water was so choppy and visibility was zero but they still charged us 120 dollars. Back at the room we were exhausted but guess what? They decided to do maintenance on the balcony and we were left to find somewhere to wait until we could get back in. The pool was constantly closing down and the aqua duck was a hour wait if that was even working . The wave phones were also broken and unusable, we were terrified we would get charged for. The kids area was a joke, no activities just kids waiting around to play video games. I will NEVER go on another Disney Cruise. Ever. Read Less
Sail Date August 2019
I purchase a DisneyDream cruise December 28-31, 2018. It was a 3 days cruise. Our party had 2 children and 3 adults. All of us were expecting to have an enjoyable relaxing time. Oh, how wrong we were. Lets start with an ... Read More
I purchase a DisneyDream cruise December 28-31, 2018. It was a 3 days cruise. Our party had 2 children and 3 adults. All of us were expecting to have an enjoyable relaxing time. Oh, how wrong we were. Lets start with an entry to the ship. No one in the world told us that our cabins will be available at about 1:30-2:00 o'clock. We were scheduled to enter the ship at 12:00-12:15. Our suitcases were taken from us as we arrived to the ship. Since our cabins weren't available, we started exploring the ship. On 11th floor we found pools with some people swimming there. We could swim and enjoy time and sun while waiting. For us it wasn't so. We had no swimsuits with us. Since we had no access to our suitcases we couldn't enjoy that time and were bored till about 2 PM to get to our cabins. It is a long time specially for kids to stand and look at people who were aware about the situation and were prepared for it. It upset all of us. Food: I never ever tasted such untasted meals. I took several cruises and this cruise was most expensive and had most tasteless food I ever had. You can tolerate breakfast and lunch because it has a buffet, but not dinner. It seems to me it was prepared food, warmed up and given to us. I am wandering what ready food company this cruise was using, but there are certainly could be found tastier prepared food. We were hungry. On Bahamas, after paying for the cruise so much money we all went to the restaurant to have something in our stomachs. Oh, this is shameful!!!!!!!!!!!!!!!!!!! Entertainment: There was a schedule for characters to appear to be with kids, however all those scheduled characters were there to take a picture. No actually fun with kids. I expected that there would be a day to be scheduled for a tea party with princesses. Nope. I thought maybe, just maybe, I am missing some fun. Nope. All went according to the schedule and there was no schedule to have fun time with kids. Just some characters were walking, Peter Pan was hopping. No talking to/with kids, no song singing with kids. Just pictures, pictures and more pictures. My kids were registered to attend kids club. They went there once. My 8 years old wanted to get out of that place almost immediately. The 7 year old stayed, but was unhappy there. But they had fun playing in the pool, watching shows and movies (it was really good). For the money I payed it actually a real rip off and disgusting. Read Less
Sail Date December 2018
My mother and father recently retired and both wanted to try a short cruise. I also have a 3 year old daughter who lives Minnie Mouse. I thought a Disney Cruise would be the perfect fit for all of us. I've been to Disney world in the ... Read More
My mother and father recently retired and both wanted to try a short cruise. I also have a 3 year old daughter who lives Minnie Mouse. I thought a Disney Cruise would be the perfect fit for all of us. I've been to Disney world in the past and thought it was wonderful and had heard amazing things about the cruise so I decided to book it for Christmas. Turns out this was the biggest mistake I've ever made. The staff that deals with boarding and disembarking the ship are rude and very unhelpful. The cruise itself was extremely overcrowded. You are shoulder to shoulder with people whenever traveling outside of your stateroom. There are no random character meetings as I was led to believe. For any character you want to see you have to stand in a line for upwards of 30 minutes, which is no fun for a 3 year old. I bought the picture package but then was told that I had to hunt down the photographers and that there was no guarantee they would be there at any of the character meetings, or dinners, or shows and that I should also be prepared to take my own pictures just in case. Needless to say after checking my portfolio on day 2 and having zero pictures in it I cancelled the package. The dining rooms are extremely boring for kids. There is no entertainment and the service is so slow every night that the 5:45 seating doesn't finish until 8:00 which leaves you rushing right to the shows. The shows are the only good thing, but get there early because the theater fills up and lines start forming well in advance. The food is also cold and disgusting. The kids club does have many activities, however the kids can only do them if parents leave them there. I was hoping to do that and have no some adult time, however the one time I left my daughter she came out with a huge bruise on her foot which they did not say anything about and couldn't answer to when I asked. The second time I attempted to drop her off I saw little children taking thick plastic buckets and pulling them all the way down over their faces which is clearly a suffocating hazzard. The staff there was just standing around talking to each other and ignoring what the kids were doing. Only when I yelled out to them that it was a danger did they tell the kids to take them off their heads. Needless to say I did not leave my daughter in their care. Read Less
Sail Date December 2018
Booked three veranda state rooms for our family vacation. On the second day we returned to our room and there was a very strong paint oder. So bad that several people in our group developed headaches and became nauseous. Complained to ... Read More
Booked three veranda state rooms for our family vacation. On the second day we returned to our room and there was a very strong paint oder. So bad that several people in our group developed headaches and became nauseous. Complained to guest services and they apologized and said they would cancel the next days work. Returned after dinner and found a note on the door they would be working on our room the next day. Again called and complained, work was canceled. Food was terrible. Served cold or over cooked. No taste very bland. Staff was more interested in pushing wine and drinks than serving meals. Service was hit or miss. Many times drinks were not refilled and no-one bothered to check after the meal was served if anything else was needed or if the food was OK. Halloween On The High Seas was joke. No organization at all. Absolute chaos when trick or treat started. Was supposed to be for children only but many adults tried to horn in only to add to the confusion. Nassau the port of call is nothing but a tourist trap with hucksters lining the route. Castaway Key was a fun day except for the lunch served on the island. Food was good and many choices. This looked like a scene out of The Birds as we had to fight them off as we tried to get food , staff could care less and did nothing to shoo them away or cover the food. This was our fifth Disney Cruise and last. The magic is gone not what it used to be. Disney charges the most and delivers the least. Read Less
Sail Date October 2018
The food has deteriorated to the point of inedible sometimes. Our first night out the food was served ice cold. After a long wait hot food was brought to our table. Lunch the next day I ordered the clam chowder more like dish water even ... Read More
The food has deteriorated to the point of inedible sometimes. Our first night out the food was served ice cold. After a long wait hot food was brought to our table. Lunch the next day I ordered the clam chowder more like dish water even the waiter couldn't believe what it looked like. Decided to eat in Palo that evening. They served the exact same meal as the main dinning room only with an up charge. Only one dressing for the salad, some kind of a concoction the chef dreamed up. We had three balcony rooms together and the cabin steward opened up the dividers making one large balcony. Was very nice till the next day when maintenance decided to paint. They used a very harsh chemical. We were unable to open the door all day and night because of the smell. Left a note saying they would be back the next day to finish. Complained about it and they put it off. We would have been unable to use the balcony at all. Quest services sent up a cheap bottle of wine and said they were sorry for the inconvenience. The shows were not anything special. Very little entertainment for adults unless you are a drinker. About all they have is bars. What few adult activities they have fill up quickly. None were available when we finalized our plans three months out. This was our fifth and final Disney voyage. Disney Cruise line was once the best but have gone the same route as the theam parks. Cheapen everything up and charge more money. Read Less
Sail Date September 2018
We took this cruise in May 2018 and I really wanted to love it but unfortunately it was awful! It was just me and my husband (from the UK) and it was to follow our 6th WDW holiday -we are huge Disney lovers ! We thought it would be ... Read More
We took this cruise in May 2018 and I really wanted to love it but unfortunately it was awful! It was just me and my husband (from the UK) and it was to follow our 6th WDW holiday -we are huge Disney lovers ! We thought it would be the icing on the cake ....but how wrong were we ! Sorry to those that love the Dream but I can only tell it from the experience we had........... On embarkation It started well ....we had a valuable tip to go straight to the Enchanted Garden for lunch and it was the quietest most civilised meal of the holiday (barring Palo of course) ....if we had gone to the Cabanas then (which we went and had a look at while we waited for the cabin to be ready) my DH said he would have got straight off ! The whole ship was absolutely packed and areas like the Cabanas like a rugby scrum ! The pools (even the adult ones were shoulder to shoulder with people and very unappealing as i felt it was akin to sharing bathtub waters with strangers just yuk ! I expected the main pool to be like this but was not prepared for the adult pool and areas to be so rammed. The adult areas were also invaded by children running around to see their parents and babies screaming in pushchairs (their adults obviously thought a baby was ok to bring into adult areas) and Disney staff just looked on so no enforcement. It was not just the sheer numbers of people but the behaviour of such a lot that was appalling ...no manners,pushing and shoving,speaking to each other in conversation that was to our English ears shouting level ! The public areas just made our heads ring with the noise and this continued into the 3 main restaurants and into the theaters ! The composition of the passengers on board was made up of something like 75% South Americans,20 % US and Canadian and 5% Brits I wonder if some cheap offers got thrown out last minute to fill the ship as one lady I spoke to had only booked days before at a discount. For some reason we were seated next to 2 South American families with young children who spent the entire meal time every night running round the tables chanting out and actively encouraged and joined in with by their parents who found it hilarious as the waiters dodged round them. The main waiter for our area was Columbian and was able to converse with these families so I suppose that's why he was allocated but he was very poor indeed. He gabbled the menu so fast you could not understand what he was saying and punctuated reading it to us with animal noises to describe the meat as if we were idiots ! He was also incredibly pushy that we should leave him an excellent rating.... The assistant server meanwhile was absolutely a lovely man and we rated him very highly indeed. The assistant knew and called us by name but the main waiter just kept calling us his "beautiful family" which he used for everyone ...it became grating believe me ! Before someone accuses me of being racially biased let me just say that some of our best friends are Brazilian - but they do not behave like that !! The food we found medicore at best and some dishes were just downright poor. The waiter did warn me not to have a pasta lobster dish as he said it was horrible but there was nothing else I wanted so I chanced it ...he was right ! A starter bowl of tomato soup consisted of about a tablespoon of soup topped with and inch of mushy soggy croutons ! Any meat dish served we soon realised was in thick chunks or slices and very chewy ...just not nicely presented at all. I did not have the will to complain all I wanted was to eat our meal as quickly as possible and get out of there away from the racket of the kids. I often went and got a couple of slices of pizza or a burger from the quick serve windows straight after dinner to fill myself up as I had eaten so little of the main meal. Our Palo Brunch was absolute delight though. The ship itself was beautiful and our cabin was very nice as was our cabin host who looked after us well. The shows were West End standard but you really had to concentrate to block out the screaming kids and those running up and down the aisles unchecked while the show was on. Especially annoying was the families coming in half way through asking you to get up and edging past so they could get in the middle of the row ! Lifts between floors were a nightmare ...we never managed to get in one that wasn't packed after waiting at least 10 mins the whole trip. The rubbish left in hallways and and ledges around the ship was another bug bear ...half full cups of coke,half eaten food,etc etc a very bad indictment on the sort of people responsible ...the poor cleaners ! The rain started the evening we boarded and poured down the whole of the next day in Nassau (luckily we had not intended to get off) and all the night causing the Pirates fireworks and outdoor party to be cancelled. Castaway Key fortunately was hot and sunny but with impending bad weather at anytime in the afternoon forecast a lot of the activities were cancelled. The fireworks were let off that night in the pouring rain with only those right at the front on Deck 11 able to see them due to the overhang. It was torrential so nobody ventured out onto the open decks. So just to finish off our trip when we collected our suitcases from the Terminal both were damaged. The corner section where a wheel was on both had been totally cracked /smashed in and the wheel pushed up inside the body of the case . The staff member on the customer service desk was totally incompetent did not seem familiar with the reporting procedure on the computer at all and made the report out 3 x before she managed to complete it correctly ( she kept losing the screens !) She could not operate the digital camera properly and wrote the details on a white board in a yellow marker and then tried to photograph this next to the damage before realising that yellow on a white board does not show up ! She then tried in light green with a similar result ! My Dh was losing it by then and suggested she got a black pen from somewhere. This she eventually did and after nearly an hour of fiddling around we left her promising to tie both cases up under one report number with all the photos .Our confidence in this was not high She told us to claim through our travel insurance. I got onto DCL then as I thought they should be liable and did not see why we should incur more expense to ourselves by going through the travel insurance for purchasing replacements. Fortunately they agreed to cover the cost of near identical replacement cases ...but not before I had to photograph the cases and damage myself ....yes you guessed it the original report they had got through contained no photographs whatsoever ! So there's my sorry tale. DH is adamant that he will never cruise again and I feel so bad having spent so much money on it. I think a lot of things conspired against us but the behaviour of the other people on board was by far the worst I have ever encountered in our many visits to WDW and DLP parks. I probably should have complained to DCL about the whole experience but having had to about the cases I felt it would be seen as yet another customer just trying to get compensation and I did not want to be viewed like that ! Quite honestly it has taken me this long to even want to speak about the whole sorry experience and admit to such a huge waste of money on what was supposed to be a special treat but turned into a disaster ! Read Less
Sail Date May 2018
I really don't have any idea why the ratings are so high on this cruise....unless I missed the 75% off groupon that would have made this in range of other cruises. The good. Yes my 3 year old had a great time and loved all the ... Read More
I really don't have any idea why the ratings are so high on this cruise....unless I missed the 75% off groupon that would have made this in range of other cruises. The good. Yes my 3 year old had a great time and loved all the characters. But that is about all I can say. For the amount of money I and the amount of great reviews, I really expected great service and accomodations. I am still baffled at how many people rate this cruise so high. I have no explanation of why. The only thing I can think of is maybe they are 100% cruising addict or they haven't traveled and experienced that much outside of this. The boat was nice. Nothing over the top. It was clean. My stateroom attendant did a nice job and the waitress for dinner did a nice job. The food was not that great. It was cruise food. The buffett was like a feeding trough. People piling up to get as much on there plate as they can. The sit down dinners were not bad....but it wasn't what I would expect for such a high costing cruise. The whole cruise I felt like I was just competing to get a seat somewhere or get in line for a character....or explaining why we couldn't meet a certain character because we were not fast enough or knew about sigin up online before the cruise. The Cruise actually made me feel stressed. then it comes to my teenage son and his friend. His friend is 17 and almost 18. My son is 18. They are both in high school. But DISNEY has no exceptions as far as the teen club. it is 14-17. No exceptions. So the Guest Services was rude. And the guy told me that they can't have a 14-18 year old together in the club. So I asked if a 17 and 354 day old is the same as a 18 and 1 day year old. And of course they said that is different. So needless to say after consulting with Disney for booking the trip which advised me that the cruise would be great for my TEENAGERS it was a nightmare for them. No exceptions. and the staff was horrible about the whole situations. So Disney Dream. I told all my friends and anyone who was thinking about it to not waste there time. So to make up for this I am booking a trip to the South of France to sit in a 5 star hotel and have excellent food and staff and to relax. Disney is not worth the money. Read Less
Sail Date March 2018
Perhaps our experience at Disney World and Disneyland caused us to expect too much out of this cruise. From the moment we arrived at the Port Authority terminal until the moment was were set free 4 days later, we felt like cattle being ... Read More
Perhaps our experience at Disney World and Disneyland caused us to expect too much out of this cruise. From the moment we arrived at the Port Authority terminal until the moment was were set free 4 days later, we felt like cattle being herded to slaughter. Within 5 minutes of stepping foot on the ship, we were accosted by mostly men in Disney uniforms trying to hustle us to buy beer and bottled water. It was very unnerving at first. We were trying to find available lounge chairs (which was a task unto itself) and it was loud and hectic and these men kept coming up to us. We could hardly understand a word they were saying but we thought they were trying to tell us we couldn't sit in the chairs we had found. We finally realized they were hustling us to buy water bottles. When we declined, they were obviously very annoyed and huffed off muttering unintelligible words under their breath but clearly loud enough for us to hear. Thank goodness we couldn't understand them anyway. It was about this point when we realized we'd may have made a terrible mistake to take this cruise. Shortly after setting sail the captain came over the loud speaker to tell us we'd be hitting very rough waters. He explained we'd be experiencing 15 foot swells that would cause the ship to moan and that they'd be giving away complimentary seasick medication (note: this would be the first and only complimentary thing we would experience the whole trip outside of most meals). Almost every crew member had their hand out for a tip the entire time and if you didn't give them a tip amount they expected you would surely feel their wrath. Sure enough, before long the ship started rising up and then you would just wait and brace yourself for it to crash down. You couldn't walk without holding on to something. Barf bags began piling up in the bathrooms. It was a new level of hell on top of what was already feeling like a very bad vacation decision. I was trying to take care of our two children while barely being able to sit up myself. It was a nightmare. Surely the captain knew we were in store for these conditions prior to setting sail. Had we been informed we would not have boarded. Shame on Disney! Outside of screaming children and Disney music, you didn't feel the magic of Disney that you expect from the theme parks. The crew doesn't speak much. They mostly work with their heads down and it starts to make you wonder what kind of working conditions they are experiencing. The gluttony of the cruisers began to feel very glaring against the backdrop of the unhappy crew members. I couldn't help but feel quite guilty. Perhaps the most awful aspect of the cruise was the hassle of getting something to drink when you needed it. As we lay on our stateroom floor trying to suffer through the rocking ship, I called room service and asked for some ginger ale. They would deliver it but at an additional charge plus a service fee and a tip, of course. We couldn't even get a water delivered to our room without a fee. So we had the choice of walking up 5 flights of stairs (the elevators were always too full to squeeze on) to get our own water out of the soda machine or stay in the room and drink warm sink water. Trying to get something to drink was a constant struggle on this trip. At 11pm when you're exhausted and thirsty, it's hard to muster the energy to climb the stairs to get a drink. And since we'd already be gauged on the price of this miserable trip, it was hard to justify $4 for a drink to be delivered. Why on earth Disney doesn't make easier arrangements to keep a few bottles of water in your mini-fridge is beyond me and made for a miserable effort every day. I guess this is what they guy hustling the water bottles at the start of the trip was trying to say? In short, if you are on the fence about whether a Disney cruise is a good decision (as we were!) I hope this review helps. If I had read a review like this prior to purchasing the trip, I would have sought a vacation at an all-inclusive resort where I would not have suffered 4 days of seasickness and had been able to drink a glass of water rather easily each night and would not have been smacked with a $200 bill at the end of the trip for additional tips. It's hard to stomach tipping a wait-staff when you were too sick to even dine in the restaurants for half of the trip due to the rough waters. On the 2 occasions we did have dinner, you were treated like an assembly line and the food was thrown at you with little care or concern to see if you were even delivered the items you ordered. (Hint: we weren't). Hope this review saves another family from the terrible experience we suffered. Read Less
Sail Date March 2018
I just got off my very “FIRST” Disney cruise today on the Disney Dream. (Sailing Dates 1/19-1/22). I have been on over 50 cruises with Princess Cruises, which is a cruise line I have forever been very loyal with. My friend wanted to ... Read More
I just got off my very “FIRST” Disney cruise today on the Disney Dream. (Sailing Dates 1/19-1/22). I have been on over 50 cruises with Princess Cruises, which is a cruise line I have forever been very loyal with. My friend wanted to have a girl’s weekend trip, as she is a big Disney fanatic, and has sailed with Disney prior. I agreed to do a Disney cruise, as we both love cruising, and I have read in numerous places how Disney was top notch as equated to a luxury like line. I have been to Disney World many times, and have stayed at one of the resorts before. This leading to I had high expectations of a high-quality cruise. However, this was the WORST cruise experience I have ever experienced. First off, the website, is the worst out all cruise lines to navigate and find anything, especially when looking for things within your reservation. Poorly done is an understatement. When entering the ship, the ships decor is lovely and refined, and I loved the mini personalization of the announcements of the guest name / family while entering the ship. That’s a very nice touch. As is the subtle dinesney music playing throughout the ship. The animated pictures on the wall were unique and spectacular, leaving you with that magical Disney feel. My main issues that lead to great disappointment were the following: A good part of the crew were some of the rudest crewed who were not well-mannered. Nobody says hi, at all to you, giving a passenger a very unwelcomed, cold feel. A cruise is where you go and make into your home for a few days. This did not feel like home at all! One of the assistant cruise directors apart of the entertainment team definably stuck out. I was running in the Castaway Cay 5k. When I went down to the runners meet up spot in Evolution, there was a girl working there, when I asked her a simple question, gave me a nasty dirty look and rolled her eyes at me, and grunted at me instead of answering my question politely. That was totally unnecessary. I know it was early in the morning, but I am sorry this is your job, and you but your personal things off to the side. Terrible customer service. On several occasions I had many crew in shops and up in cabanas completely ignore me like I didn’t exist when I would stop to ask them something. Instead they pushed me off the side and walk into me as they walk away. This all seemed very un-Disney like. The y also would get super annoyed with you if you were not purchasing anything. I experience that both at the shops onboard and at Vanellopes sweet shop. I was given massive eye rolls on that, and they immediately stopped talking to me and quickly walked away from you a cold feeling, like you were no longer of any importance. Don’t worry I made sure after those gestures to NOT buy any ice ream or things from the shop just based on principal. That’s is not how you treat others, let alone a passenger. I had a lovely cabin steward (Arta), who did an excellent job, and did his very best with answering questions and cleaning the room. I was surprised and shocked however that bathrobes are not provide to passengers even by request to have in the cabins. To be told bathrobes are only available for concierge guest is beyond ridiculous. I almost feel like that is going back to the day of the Titanic, and you are insinuating their different classes of passengers onboard, over a silly simple common cruise cabin amenity. We all overpay to sail on this cruise line, all because of the Disney trademark name, giving a very POOR Disney experience. Another BIG GREAT DISSAPOINTMENT was the quality of food. I understand there are hundreds upon hundreds of kids onboard, and they would never know the difference between what is good quality tasting vs. what is not, but honestly a lot of that food was not eatable, and tasted like cardboard. Up on the open deck, that pizza is like microwavable pizza, gross and disgusting, and it was a super tiny piece like a TV dinner. They should have a more gourmet style of adults. I had asked for 2 different slices on evening as a late-night snack. The most hysterical part of my vacation really. When I asked for a piece of cheese pizza, the girl threw a slice of cheese on top of my margarita pizza slice. I was very confused about that. Then I said no, I would like a slice of cheese pizza, so the girl threw another slice of cheese on my place. Finally, it clicked with her I meant a slice of pizza. A common thing I saw and encountered in those outdoor deck eateries, a lot of the crew do not speak nor understand English. Being a school teacher, I fully understand language barriers and learning a language, but the cruise line needs to be offering ESOL course to help them perfect and understand English if you’re going to have them work for you. Another food experience fiasco I encountered was at that sandwich shop on the open deck. The guy had dropped my sandwich on the counter missing the dish, and the meat and the rest of the insides came out all over the counter. He took his must throw it all back together, and right onto my dish. I could see everything, and I think he was hoping there was an imaginary wall where I couldn’t see what he was doing, as he then tried serving me now unsanitary sandwich. I politely told him, may I have a fresh sandwich as that fell. During another occasion I was given a cold grilled cheese sandwich. Then I gave back asking them if they could heat up. They looked at me like I was crazy, and he clearly did not understand what I was asking, as I originally asked that sandwiches were hot/warm as grilled cheese is always served warm. I ended up giving up, as I must have been alien from another planet. Lastly on the food upstairs, please explain why spoons are not included in the napkin of silverware that is wrapped up at all the tables. Only forks and knives, but to spoon. Makes zero sense, especially when you get soup of certain desserts at cabanas. The main dinning room, I had an awesome kind waiter Alan, and his assistant Valen who were lovely. Took excellent care. The Matri’D in my section came over nightly to check up on my friend of I. I appreciate Rakesh for doing so. My issue with the service throughout the main dinning room, is how you train you waiters, and servers. I was shocked to see no one pulls a chair out the passenger and pushes them in as they are seated, and places the napkin on the passenger’s lap. This was new to me the whole self-service vibe. Not enjoyable, as I like to feel like I am on vacation. The food was special or nor outstanding. I had a lot of food come out cold, but the icing on the cake for me was how the fish is never cooked all the way through. For the first time ever, I have ever sent food back to the kitchen because was not cooked properly, or simply tasted disgusting. Not sure why, they don’t season any of their dishes, and the food was exceptionally bland. The presentation is also not impressive. Bar service was horrible, no one wants to assist or want my money when I am ready to order a drink. There was one drink that was sent back as it was simply gross, the bar tender overring someone in PINK was super unfriendly, and not welcoming, and he kept ignoring and pushing me off like I wasn’t there. Very rude, we never returned to that bar. Open deck was only other place we tried to get a drink, but that was a big FAIL. I ended up giving up. I also hated, hated, hated the fountain drinks being self-service. No one comes around asking if you would like a drink such as a cocktail, soda, water or whatever. When on a cruise I want to be served and pampered. Disney definitely does not pamper their passengers, nor do they make you feel like your special or any one important I read that one loud and clear. The paper cups are also not classy at all. Makes the ship seem cheap looking. I will however on a positive note, tell you the ONLY thing you got right and did an outstanding job on, is the shows. The Broadway shows were magnificent, and those set designs and costumes were stunning and gorgeous. You truly give a full Broadway experience, as I have gone to several Disney shows on actual Broadway and West End. The shows were mind blowing, and I wanted to give a huge applause to the Singers and Dances. Fabulous job! Also, another positive note meets and greet with characters wonderful, and well organize. Please know, I have never in my entire life ever has to contact to some with complaints and of disappointing experiences. I’m really just informing of you my dissatisfaction, so you can learn and fix these negatives this on your ship / line to work on improving the quality of your name. I have no intentions or desire to EVER try another Disney Cruise again, and I received such a sour taste in my mouth from this experience. I also have tons or people who ask me frequently for cruise suggestions, and I don’t have any intentions of recommending this line to anyone, including family and friends. Your cruises are overly costly compared to many other cruise lines, but cruises are defiantly not Disney’s expertise, falling very short on the satisfaction radar. You claim and advertise how you give a luxurious experience, which is false. Because of the name “Disney” does not atomically mask the poor unsatisfactory services provided onboard your ships. Read Less
Sail Date January 2018
I will keep this short and just give the highlights: -the ship is ridiculously crowded because it is Disney's biggest ship, with hundreds of additional staterooms, but the same gathering space as the smaller ships. -there are no ... Read More
I will keep this short and just give the highlights: -the ship is ridiculously crowded because it is Disney's biggest ship, with hundreds of additional staterooms, but the same gathering space as the smaller ships. -there are no Disney character interactions unless you are willing to wait in line for 40 min. -the kids area is divided by age so siblings are separated....... no exceptions! -the staff are nice, but uninformed and incompetent. -the food is mediocre -the pools are disgusting due to overcrowding (found a bloody bandaid in the water and there was a film of sunscreen oil on the pool surface) -the experience is not worth the cost! Other cruises also have great play areas and are half the price. This was the worst experience I have ever had on a cruise. Please at least look at other cruise options before you spend your hard earned money. Thank you Read Less
Sail Date August 2017
Was so looking forward to this family vacation until the nightmare began when we checked in!! I booked this cruise in July for sailing in January. I have 4 kids so of course I booked two adjoining staterooms on deck 8 which I wrote down ... Read More
Was so looking forward to this family vacation until the nightmare began when we checked in!! I booked this cruise in July for sailing in January. I have 4 kids so of course I booked two adjoining staterooms on deck 8 which I wrote down and reasearched the location of while on thhe phone with the representative. The booking agent transposed the numbers on the second cabin when apparently entering them so come to find out we are on opposite ends of the ship!! The entire first day of the cruise was ruined running around scrambling trying to re-locate. No help with luggage, check back later, blah blah blah. Not to mention we had other family members right down the hall. Put that day behind us and we were so looking forward to Castaway Key except that port was cancelled due to high winds!!! I didn't pay over 8,000 dollars to be stuck on a ship!! I know Disney has no control over weather but when their own private island gets cancelled there should be some compensation for a future sailing. Arrived home Monday and 3 kids began violently vomitting with diarhhea. Noro virus from no hand sanitizer on ship and lack of hand washing stations. Read Less
Sail Date January 2017
We picked Disney Cruise mainly because of the focus on younger kids. Based on all the reviews I've read this is supposed to be the best cruise for kids (with no casino and has many kids focused activities such as the Oceaneer Club and ... Read More
We picked Disney Cruise mainly because of the focus on younger kids. Based on all the reviews I've read this is supposed to be the best cruise for kids (with no casino and has many kids focused activities such as the Oceaneer Club and Lab.) This is our first cruise ever so I cannot compare it with other cruises. My original expectation was that the kids would spend most of the time in the youth clubs doing interesting activates while the adults can relax and do some exercises to work off the calories. I also expected to go swimming as a family at least once per day so we could . However, the experience was not exactly what I expected. We were on the Very Merrytime Cruise during the week of Thanksgiving. As expected it is extremely crowded. It took quite a while for the lug gages to show up, otherwise the embarkation and disembarkation went just fine. The ship is in a great condition and the room is exceptionally clean. I travel a lot for work and the cleanliness is definitely on par with the best hotels I've stayed. Also the stateroom host did above and beyond to entertain my kids. The room and his service were the best part of the trip . The 3 stage shows were good but definitely not on par with those at Disneyland and Disney World, none of them was memorable and the plots were all very uninteresting or simplistic despite good individual performance. The kids (6 and 9) also enjoyed the new movie "Moana". The swimming pools were really small for the number of people onboard. It was simply impossible to "swim" much with so many people in the pools. My kids were only able to swim on the second day because we chose not to visit Nassau and on the third day at Castaway Cay. The kids clubs were totally not what we expected. We registered the kids on the first day and my wife immediately had concerns regarding the electronic toys and video games. After a couple hours, the activities there simply could not keep the kids interested. In addition, I didn't like that the kids were fed mostly unhealthy, deep fried foods for dinner! Actually, the reason we had the kids there for dinner was due to the terrible "second seating" we were assigned to. On the first day, we were very tired and the kids were starving while suffering from motion sickness. But we could not go to dinner because people in "second seating" can only go in after 8:15PM, in addition Disney shut down the buffet restaurant "Cabanas" during dinner times except for the party night. (I read other reviews it was sometimes available for sit in dinners as an alternative to formal dining, it would have been nice!) We ate at the "royal" garden on the first night at a very narrow place and Disney assigned another family to sit at the same table. It was a very awkward situation so they reseated them for the remainder of the trip. Even so, the location was not ideal and possibly due to that the waiters rarely come back other than delivering foods. We asked to be switched to the "first seating" but was immediately shut down with an excuse that "first seating is overbooked". So every night we ate late, went to sleep late, but still have to wake up very early to "meet the princess" or attend other activities. It was a very exhausting and painful experience and nothing like the "relaxing cruise" I was expecting. Despite all the bad experiences, Disney asked us to pay an extra $240 of tips on top of the almost 7k we already paid for the rooms. That is divided by $40 for dinner each night and $20 for housekeeping. I'd say my stateroom host absolutely deserves his $20. But the dinner service while good was just on par with other high-end restaurant. And the dinner experience has been consistently horrible despite friendly table services. The environment was always very closed, crowded, and uninteresting. The late dinners made the kids starve and then eat too much. I too suffer from digestion problems every single night. This totally ruined the experience. Castaway Cay was the only better part of the trip. It was extremely clean and the sand was very nice. My kids were able to swim in the sea and we all biked together as a family. Still, the open areas on the island are too small for any serious exploration, and a very beautiful beach was a designated "adult only" area. So I really felt a bit underwhelming. I also feel that Disney might be trying to save money by cutting corners: Offer cheaper, unhealthy kids menus items that cost maybe $10 per meal, shut down Cabanas at nights to save costs, charge extra fees for almost any drink other than fountain drinks, including bottled water. On the show last night the entertainment director said that we may miss the ship, but sorry, I don't miss it at all and I am more than happy to get off the ship and never come back ever again. I think for the same money we would have a far better experience by simply staying a week in a Disney World resort hotel. Read Less
Sail Date November 2016
first of all Halloween should only be in October second of all the food was terrible and tasted like frozen food not even cooked for the price of the ship it was in called for and it rained the whole time I know this cant be helped but it ... Read More
first of all Halloween should only be in October second of all the food was terrible and tasted like frozen food not even cooked for the price of the ship it was in called for and it rained the whole time I know this cant be helped but it was quiet miserable and like most ships they entertain and dance at the dinners not this case the Halloween was out of control and the live shows sucked and were stupid the best part was when I walked off the boat to go home oh but the captain was amazing great job and the cleaning crew thank you so much and thank god they had shrimp at lunch bc that's all we eat and at least we got back home safe too but I will never ever take this cruise again in my life if was fun wile it lasted . Read Less
Sail Date September 2016
Do NOT waste your money on a Disney Cruise!!! I thought it would be a spectacular trip, but to my dismay, it was an overpriced joke! We were moved staterooms last minute...after specifically picking the state room that we wanted (which ... Read More
Do NOT waste your money on a Disney Cruise!!! I thought it would be a spectacular trip, but to my dismay, it was an overpriced joke! We were moved staterooms last minute...after specifically picking the state room that we wanted (which was fine, I could deal with that) BUT if you are going to move someone's stateroom last minute, I would think DISNEY would at least get the room decorated the way I PAID for before we got in the room, especially since I noted it was supposed to be a surprise for my 4 year olds birthday!!!!! AND on top of that......our luggage was NEVER delivered to our stateroom, we had to go searching the hallways throughout the ship to find it!!! When we went to guest services to ask them up all of this, they were extremely rude and acted like WE did something wrong!! What a mess! Also, I would say MOST of the parents on the Disney cruise took this one so that they had people to BABYSIT their children while they walked around the pools in inappropriate for families (in my opinion thongs and breasts hanging out) swimsuits! I even watched a Mom (if that's what you would call her) drunkenly begging her child to go back to the Oceaneer Club (babysitter). The programs are not organized by the pool well at all and drunken rude parents standing in front of small children to view a show, was NOT my idea of a good time, nor what I expected on a family friendly Disney cruise!! I expected there to be more Disney Characters walking around but was very disappointed in that aspect as well. Who wants to wait in hour long lines while you are on a cruise to get a picture with a character, who is only scheduled a few times on your cruise to be accessible, ridiculous! The food was disgusting!!! The only thing good was the room service!!! The restaurants on board were a joke, very limited menus and our wait staff were not pleasant at all. They weren't friendly in the slightest, which is what I would expect from Disney! The buffet was ok, but the limited very limited hours were not very cruiser friendly either. WE also had a magnet that my son got as part of his birthday surprise put on the door of our cabin and it was stolen!!! He was SO upset.....the housekeeper searched the entire floor and finally found it, thank goodness!! The Disney Island, Castaway Cay, also a joke!!! The Island only accepted the key to the world card as payment for everything (which, I guess, is fine) but it was small with very little options for food or shopping. I expected MUCH more for the price you pay!!! The glass bottom boat tour was a total waste of money and you saw more fish from the dock then it the scratched up, dull, plexiglass square in the bottom of the boat! I'll be cruising again, but NEVER with Disney!!!!!!!! My son had more fun watching "Frozen" in our stateroom, playing with legos we got him at LEGOLAND than he did doing anything else on this Disney Cruise....WASTE OF MONEY!!!! NEVER AGAIN!!!! Read Less
Sail Date September 2016
Disney Dream is not designed properly for masses of passengers it carries. Public areas are always overwhelmingly crowded, pools, buffet and even elevators. Rooms were very comfortable but once you stepped out into the hallway the ... Read More
Disney Dream is not designed properly for masses of passengers it carries. Public areas are always overwhelmingly crowded, pools, buffet and even elevators. Rooms were very comfortable but once you stepped out into the hallway the nightmare started. Narrow long hallways always had housekeeping carts and food trays on the floor no matter what time of day, add people passing from opposite direction to that. 6 elevators in midship are a joke, there was always long wait and they were always packed full. Pools are so desperate in size, they should be called jacuzzi tubs. Nursery is one small room with tv and floor mats. Our 2 year old spent 3 hours (for a fee) there and refused to go back. Didn't blame her. Dinners were spent with another family at our table. Very uncomfortable if you're not social butterfly. The "Straw that broke the camel's back" was the fact that captain couldn't dock this huge ship on their own island Castaway Cay on a beautiful day. What a let down. Two days at sea with bunch of disappointed people roaming the ship with nothing to do. Pirate night was nothing spectacular, sound was so terrible at the show that if you not directly in front of the stage you can't understand a word they say. Other shows were ok, we loved the movies and went to see every one, be prepared to pay for popcorn, it does not come free or cheap. Dinners were good, there was always something to choose from for adults, not so much for kids. And what comes to 6:45am breakfast on a last day you can request later hour or simply skip it and eat buffet at the Cabannas. Preferred parking comes in handy if you carrying your own luggage off the ship. If you don't turn in children's bracelets you will be charged for them. You will be auto charged gratuity to your credit card, statement will be in your room last evening. Our 4 year old came down with Norovirus less than 24 hours after leaving the ship, needless to say the trip itself (and the post trip) has been very exhausting. Trying to make the best of everything so the kids can enjoy the vacation and then coming home and take care of them being sick for two weeks straight was definitely not worth the hard earned money we paid for that disaster of a trip. Never again Disney Read Less
Sail Date February 2015
This being my first cruise experience, perhaps it is common practice to nickel and dime guests every step of the way, to which Disney does not disappoint. "All inclusive" (with the exception of alcohol of any kind) was the ... Read More
This being my first cruise experience, perhaps it is common practice to nickel and dime guests every step of the way, to which Disney does not disappoint. "All inclusive" (with the exception of alcohol of any kind) was the expectation going into the experience. Not so much the outcome. Room service 24/7 was to be included in the "all inclusive". Room service menu options allow you to order salmon, steak sandwiches, etc. for "free", however to order a 5.5 oz. bag of popcorn is available for an "additional nominal fee". That nominal fee is not disclosed on the menu. Same thing with soda. You want a Coke included with your room service delivery? You're going to pay extra for that too, for an "additional nominal fee". Again, it is not disclosed what that fee is on the menu. This is the trend with everything that isn't included in your "all-inclusive", everything is a "nominal fee" and never disclosed what price you will be charged. WiFi is not free. There are 3 different usage tiers that you can sign up for at "an additional nominal fee". Even some of the lowest end hotels that I've stayed at offer free WiFi. Disney, however, realizes that they have a boat full of passengers that have no means of connecting to the internet, so they use that to their advantage by charging the "nominal fee" for the guests' "convenience". They also take it upon themselves for "your convenience" to automatically charge you $12/day, per person for gratuities AND also give you the option to hand out even more money for those who provided exceptional service. The one thing that I will give this cruise line is that their employees (servers, stateroom hosts, etc) were very good at their jobs, friendly and accommodating. They each deserved and earned healthy gratuities, to which I personally have NO problem over-tipping for good service. I do however, have a personal dislike when I am FORCED to tip a certain percent, especially when I was not with a large group. We did not even dine in any of the restaurants one day, nor had our stateroom serviced that same day, however we were still "conveniently" charged the $12/day for tipping our dining room serving staff and stateroom attendant. I tip well when a service is provided. I do not appreciate being forced to tip in any circumstance, but especially on a service that I did not receive. Perhaps my tolerance for fake or over-dramatizing an experience is very low, but the reference to everything being "magical" throughout this experience is exhausting. If I ever hear the term "magical" again, it will be too soon. This "magical-ness" is shoved down your throat from the moment you "check-in" to board the boat. The entire "prep work" that you have to go through, months before you even board the boat, through the time you actually check in to board, all feels a little too "Big Brother-esque" for my comfort. Disclosing all kinds of personal information that really should have no baring on any vacation, so many forms and questionaires and "remember to bring this with you" and "attach this" and "don't forget that thing I sent to you 5 months ago!"... It's like writing a novel and promising your first born child away just to get on a 3-day boat ride. The entire experience left me feeling more like "they've set this up using your 'Key To The World' card as a 'convenience' ploy, but in reality wouldn't be surprised if it was actually more used for strategic marketing to track guests' activities while on-board (how long they stay in the room, tracked by forcing the key to be inserted into the wall in order to have electricity in the room; etc). Seemed like a convenience ploy on the surface, but underlying a little creepy. You can't escape the "Disney" of the experience. The characters make more than enough appearances, to which all of the children shriek with delight and bolt towards, knocking any and all adults over in the process. The "adults only" labeled sections of the boat are NOT, repeat NOT, secluded to individuals 18 and over. There are certainly signs posted outside of these areas, indicating that children under 18 are not to enter, however that certainly does not happen and no staff members enforce this. Every time I went to an adults only area (not only marked, but good parents would normally think are not appropriate to bring a child into ~ ie a BAR), there were more than a few kids hanging out. Not just teenagers, but children closer to 5-9 years old. Take it for what it's worth, but in reality, there are not true adults only areas that are respected and treated as such. Prior to going on the cruise, I had heard good reviews about the quality of the food, which I was hoping would be a highlight of the experience, since the cruise what not my idea to go on. If you are individual who enjoys buffets and buffet food quality, you will be in heaven. Unfortunately, I am not one of those individuals. I personally find most buffet food to be of poor quality, cold, tasteless and usually highly over cooked. This food was no exception to my generalized expectation. Dinner was not buffet and SOME of the food served at dinner was actually good, above average quality. I'd put about 50% of dinner's food in the above average quality, the other 50% was either average at best, and some was down right bad. Lunch / buffet line food, was typical buffet food. Everything was bland and needed heavy seasoning, and much of it was extremely overcooked. Read Less
Sail Date January 2015
OK so I am an older traveler, but not stodgy by any means. I love being around all the nieces and nephews. However, it is quite a different situation when you are tossed onto a ship with 2500 screaming, kicking, demanding, coughing, ... Read More
OK so I am an older traveler, but not stodgy by any means. I love being around all the nieces and nephews. However, it is quite a different situation when you are tossed onto a ship with 2500 screaming, kicking, demanding, coughing, sneezing, dripping, naughty children. Embarkation was a mess...we arrived at 10 AM and had a 2 hour wait to get on board. Never had to wait more than 20 minutes to board on RCCI in all the cruises we've taken. The number system they have is virtually worthless. We had group number 28 and an asthmatic child that needed a breathing treatment, so we were allowed to go on board with group number 25, but only after we insisted and had stood around for 2 hours. Not nearly enough seats for people and the benches they have, are always taken up by people putting their luggage next to them so no one else can sit. The elevators were a constant 10-15 min. wait,and it was not until about the third night I realized it was because the pre-teens were running back and forth to the banks of elevators on each end of the ship, punching all the buttons inside the elevators for every floor. This seemed to be quite a source of pleasure for the smaller children as well. Hence the elevators would needlessly stop at every floor, no matter the time of day or night and most times, no one was waiting for them. Also since the children are allowed to get food and drinks freely they were carrying it onto the elevators and spilling it everywhere. On several occasions the elevators had soda dumped on the floors, cup and all. I had to ask crew members to wipe up two such messes in one day. Also, our cabin was only 4 doors down from the elevators/stairs and it seemed that knocking on the doors and running away at all hours, was a good source of entertainment for some of the kids. Our kids ranged in ages from 3-17. There seemed to be plenty for the 10 year old to do, but the teen was so bored, he barely left the cabin. The littler ones just wanted to be in the pool all day long. Speaking of pools, I agree with other reviewers, the Mickey pool is a disaster waiting to happen. That pool is very poorly designed and very dangerous. Overcrowded to the point of people tripping over legs and arms when they would try to get in or out, kids jumping off the point of the Mickey ears and landing onto other kids, it was like that every day. The first step down into the pools is over 18 inches deep. I am 5'1" tall and nearly killed myself trying to step down onto the water deck around the pools. This is clearly to deep to step down. There needs to be another way to get into the pool for those who have knee/joint issues. And the surround sound by the pools was so loud , between the screams of the children playing and the volume of the movies, there was no option for a conversation. The adult pool was very small and the hot tubs were overcrowded every day. On the last day of travel, forget even finding a spot in the adult pool, or a chair to sit and read. Ice cream bar...wonderful perk, however children need to be accompanied by adults. All day long there were kids taking cones and trashing them on the floors/decks just because "there was no one to tell them not to". Food...terrible. I never had one meal that was enjoyable or cooked correctly. The service was friendly, but very slow. The themed food was terrible. Especially on Pirate night, "Jerk everything" is not a good idea for people who need to watch their health. Also, the idea of putting ketchup on the kids plates in the shape of Mickey's head is cute, but do it with a squirt bottle not a regular ketchup bottle. It took 5-6 minutes to do it for the two little guys and the rest of the table had to wait while they did this. Again, clever, if done correctly. Otherwise annoying. I ordered roast pork one night, it was delivered with pink juices running from it. Sorry, but I like my pork cooked thoroughly. Took 20 minutes for the server to return to our table and take it back, another 15 minutes for a new "fully cooked" plate of food to return. Meanwhile the family was done and ready to leave the table. Cabana, what can I say...the food was terrible and the chaos to find a place to sit even worse. The first day on board our group had to split into three different tables in order to sit to eat. No help from the staff to find a table for us together or even two tables we could push together. And the tables were so crammed together there was barely walking room to pass. Alot of people bring strollers into the table area which only added to the issue. I will say having the utensils wrapped on the tables is a great idea. Steak was tough and over cooked, dried out, chicken was rubbery, I've had such great food on RCCI that I would rate Disney at the bottom of the scale. I ended up ordering off the children's menu four out of five nights because there was such odd choices on the adult menus. Can you say "French Fries at every meal"! Character photo ops, were a mess. Hello Disney...LINES ARE YOUR SPECIALTY! WHERE WAS THE ORGANIZATION? People were lining up all over the lobby deck in all directions. Never knew what line they were getting into because the lines were so long. People and strollers blocking the courtesy desk area, the elevators, the hallways, all to get a chance to take a pic with a Disney character. No ropes/turn-styles to guide people and keep people organized, with maybe a sign at the end of the line indicating what line you were getting into? Family groups would break into different segments and hold spots in three different lines at once. So when the photo op for "Buzz" was finished, a group of 7-8 would come over and get in front of you, because grandma was holding a spot! Not fair to our little ones who had been sitting there for 45 minutes to see "Jesse"..and very annoying. Very badly handled by Disney. There should be a sign-up roster, so people can just go down and get in line when their number is up. Why make little kids stand in lines for an hour for a picture, it just makes the trip miserable. And wastes the whole afternoon, when you could be out enjoying yourself somewhere else on the ship. Doesn't make sense. Shows...all for the children. One adult night comic show and I ended up watching the little ones so Mom and Dad could have a night out alone. I really missed the high caliber of shows provided on the RCCI ships. The pirate show was nice, but everyone stands for the show on the pool deck cover and if you cannot stand for long periods, you will not be able to see it. Otherwise you had to sit on the floor of the deck and there was food dropped and dirty plates... french fries, pizza, etc all over the deck area. Yuck. The fireworks were nice, but too late, the little ones were already asleep on our laps. DISNEY...I tried it, did not like it, and I will say I paid far more "per day " for these 5 days than I have ever paid for a 7 or even 11 day cruise on RCCI, and had much better service, food, amenities, all round enjoyment from RCCI than from Disney. Disney really dropped the ball on this one. Won't do it again. Read Less
Sail Date May 2011
Disney Dream Ratings
Category Editor Member
Cabin 3.0 N/A
Dining 4.0 4.2
Entertainment 5.0 4.6
Public Rooms 4.0 4.7
Fitness & Recreation 4.0 N/A
Family 5.0 4.2
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 5.0 4.6
Value for Money 5.0 N/A

Find a Disney Dream Cruise

Easily compare prices from multiple sites with one click