263 Port Canaveral (Orlando) Cruises for the Disabled Cruise Reviews

With over 4,000 passengers, you can imagine how cramped it is. There’s limited seating for shows and dining. You have to reserve a seat for the show using the app, tv, hallway touch screen or calling the box office. The problem is that ... Read More
With over 4,000 passengers, you can imagine how cramped it is. There’s limited seating for shows and dining. You have to reserve a seat for the show using the app, tv, hallway touch screen or calling the box office. The problem is that there isn’t enough seatings and shows to accommodate everyone. The shows were “sold out” within an hour getting on board. Our other options included paying for a dinner show. Even the comedy shows required reservations with extremely limited seating. However the tv said reservations were not required and the app didn’t even have it listed. Apparently the, freestyle daily paper sent to the room had it written in small print that you needed to call the box office for reservations-or go to the box office and stand in line. This was definitely the nickle and dime you to death trip. Nearly everything was an upcharge. Unless you don’t mind endless hours of trivia or shopping talks, that about sums it up. The main pool and kids pool were both on deck 15. Nearly end to end with very limited seating around the pool. Cramped to say the least. Adult deck Spice H20 on deck 16 was extremely tiny and always packed. The wheelchair ramps were often blocked by sunbathers desperate for a spot. Can’t say I blame them, the main pool downstairs was right next to the kids pool-it’s loud. Deck 17 and 18 have some limited deck seating but if the winds are high-they have to close them. Some days it’s like hearding cattle to get anywhere especially after the muster station roll call. All of the elevators are either front or aft. No middle elevators! Lots of walking. The main activity areas (dining, shopping, lounges and casino) are centrally located on decks 6,7,8. The problem was I’m not a fan of cigarette smoke. Because the casino is on deck 7 in the middle- you can’t escape the smell. Even the Asian noodle bar restaurant is up against the casino-not exactly a fine dining experience. Ans only 2 seats in the back for handicapped. O’Sheehan’s pub is 24/7 but located also in the middle overlooking the atrium. It gets quite loud/rowdy in the evening so go early or be prepared! The food was terrible. Im sorry I usually love NCLs food but this trip was the pits. Food combinations were strange and flavors were off. Some foods too spicy or salty and some items just dry or tasted warmed over. Runny scrambled eggs and dried out meats. Mexican night buffet was a loss because it just wasn’t authentic foods and either overcooked or just made incorrectly. I don’t know what happened. The sales people for the most part are pushy when it comes to jewelry. I hate that. Won a raffle for a $200 voucher- which could only be used for a new type of stone and not in conjunction with other discounts. No pieces were available under $2000. So what I won a raffle for a 10% discount and it couldn’t be applied because the jewelry was on sale for 33% off?? The worst part about it- I didn’t even like jems! I had already told them I didn’t care for the color. They kept shoving pieces at me saying, but it’s so good, it’s so rare. They wouldn’t let me apply the winning voucher to anything else in the store. So I walked away. I did get a free bottle of champagne-which in my opinion tastes like aspirin water. You know the freebie one they leave in your room or give away at the art auction. You almost need to be a diehard alcoholic to want it LOL So my opinion, avoid the jewelry store. I will say the hallway shopping in Tradewinds was more positive. The sales staff were more interested having conversations and asking about how your trip was going. They didn’t care if we bought or not-so we ended buying several items from there. They had a Mexican bazar with handcrafted gifts like you find in port. Now that was actually fun and reasonably priced. We walked away with a few neat things! For the most part, the staff was nice. Our room porter, Paul (deck 12) was absolutely amazing. He was always prompt, energetic, happy, smiling and he was on top of everything. Always called us by name and made sure we had water for our CPAPs and even brought egg crate toppers when I mentioned my spine disease. He truly went above and beyond and never complained. In fact he was always thankful. He quite possibly saved the trip. Room sizes. Well we had a family inside room- the largest in the inside room class. It was actually only 135 sq feet with two twin beds and two overhead drop down beds. Now there was only two of us, but if we were a family of 4- forget it. The people on the bottom would have to crawl to fit in and out because the top bunks were directly over the two beds. Add two ladders and your cabin looks like a truckstop bathroom. Y’all got kids? Better consider ocean view. You’ll need it! However, there was ample storage in the room and bathroom with many built on shelves and cabinets. The tv was wall mounted across from the beds which was convenient and easy to see. The shower was a plastic or acrylic type enclosure with a door. That was awesome! No shower curtain to tangle and no water all over the floor. Shower had plenty of room to move around in. Water was easy to operate. Bathroom vanity had two large long shelves- perfect for storing lots of toiletries. The room ac was easy to operate. For the two of us-the room was quite comfortable. Not that I wouldn’t have minded more space but the layout was well designed. The wifi is extremely expensive compared to what other cruiselines offer. We used our free at sea for 250 mins of wifi which is a pain because you have to log in and out each session. Free at sea beverage package isn’t really free because the gratuity is about $200/person. You can get drinks non alcoholic but I suppose you would have to use it often to get it’s worth. To each their own I guess. Unlimited wifi was way overpriced. My overall opinion is that this ship wasn’t designed well because there wasn’t enough room to lounge, not enough room to for everyone to enjoy a show due to limited seating, way too many upcharges including additional gratuities with the upcharges and there were just way too many people. I didn’t like it. But if large crowds don’t bother you and you don’t mind upcharges for extras- could be for you. If I could go back- I would have opted for a balcony so we could have the ability to sit outside or maybe even the haven to have the luxury of more secluded spaces. Oh-the spa staff were exceptionally friendly. We couldn’t afford to pinch anymore extra into this trip but they constantly offered massage tasters by the pool and that little 3-5 minutes here and there was perfect. They never pressured us one time. Ok last thing- disembarkation was a complete failure. They released too many people at once and had us snaking all over the 7th deck walking through casino and even outside along the deck and back inside. The casino of course reeked of cigarettes and I’m allergic to cigarette smoke not to mention it was hard to breathe. I had to walk through with my shirt pulled up over my mouth and nose. When we got off the ship, the luggage areas were cram packed with people literally stepping into each other with no room to move. Because they let too many people off at once. The baggage porters were complaining. I told him it’s not our fault-whomever handled disembarkation messed up. One porter yelled out, “This is a cluster” Read Less
Sail Date January 2020
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. ... Read More
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. I've cruised before so knew what to expect but it was my son's first so it was important to leave a good impression. Embarking was quick and easy, despite waiting for over two hours at Enterprise for a shuttle. Our cabin was inside no window and incredibly small. We made it work but only had one electric port and our steward would not allow anything to remain plugged in while we were out of the cabin which was most of the time. (Make sure you have good batteries for whatever you are using for pictures!) We had the free drink package and headed to a smoking area H20 to grab our first drink. We ordered and were told no I'm not making that I will make you this, and were handed drinks! Not the best way to start off but we blew it off as a communication barrier or maybe he misheard us, and our second drinks were what we requested. Btw, they use some pretty awful drink mixes and a pina colada tastes horrid. There are only two smoking areas on the entire ship besides a small area within the casino, and they fill up fast. Standing room only if you don't get a seat. One is half of a side of a back deck called H20 and then a box of sorts on the 15th deck by the pool. We vape and felt like second class people stuffed into a noisy chatbot as if we were in time out. H20 played football on a large screen alot so if your not into the sports bar scene...good luck. No drink runners to be found any of the times I was in the casino and extremely tight slots. Bartenders so rude at poolside we ended up getting managers involved. Waited about 10 mins to be served and even though the bartenders were making eye contact, they kept helping others. It got so obvious we were being ignored that a group of other people were literally yelling at the staff to assist us!! Bartenders just looked at us and walked away!! We just stood there a bit dumbfounded but got taken care of by the supervisors after we said something. I hate to make complaints..I'm on vacation and nobody has time for that!! Cleaning staff was friendly and the staff at the buffet entrance were awesome. Room steward was punctual..cleaned twice a day and knew our schedule right off as well as our names. No cute towel animals the entire trip though. Missed two ports for weather-so they said. All inclusive days at the private island appear to be hard to come by if you read other reviews. Missed Costa Maya. We were refunded 12 dollars and change for those port misses. Lots of hidden charges on this ship. Drinks are taxed while in US port....and we had some random charge for seeing a comedy show in the theater but by the time this cruise was done and we reviewed our bill, we decided not to bother because the lines to everything were long and staff just wasn't all that friendly. The food was fair...some days really good, other days not so much. Big on handwashing but food was cooler than should be allowed and the seafood was usually undercooked with a strong fishy taste. I'm a huge seafood lover so that was also disappointing. Met a few people that got food poisoning right at the start of the cruise. We were only able to get one reservation for specialty dining so I'm glad we didn't buy the package. We went to LeBistro which was amazing!! Top notch food and service, a highlight for our trip really. Book things as early as you can, shows, tenders, etc or you won't get in or will have to wait in large crowds. Very disorganized. Elevators constantly full and hard to come by. Pool area incredibly small and chair savers made sure no room to lounge. Ship pretty much shuts down at 10pm unless you like nightclubs with the you get crowd. Pot smokers in the smokers box with staff right there. No one did a thing about it. Pot smokers in H20...no one batted an eye. The end of our trip was the straw that broke the camel's back. Our last night we pulled put everything to pack and decided to head to dinner before the packing began. We put on the do not disturb light so our steward wouldn't stroke out on the mess we made and headed out. We had been very diligent utilizing our safe for valuables up to this point but felt safe with our light on knowing we wouldn't be too long. WRONG!!! We came back to find that someone had placed our shore bought liquor in the room and we were missing a kindle tablet and sunglasses that were on our desk before we left!! My son went to guest services about the sunglasses but we knew for a fact the kindle was there because I was going to plug it in and decided against it last minute. I was pretty much in shock knowing that someone breached our security despite the do not disturb light on and failed to make a claim until we got home the day after disembarking. After making a claim I emailed the VP of guest services Paula and was told an investigation would be done. Was later told it was our steward who brought the liquor, and that the security cameras showed him opening our door and placing things inside but that he didn't go in. HA!! Our bottles were in next to our desk...where the missing kindle was placed ....and unless his arms are 8 feet long, he DID absolutely go inside!! After a back and forth with her I realized nothing would come of it (obviously lied to me about not entering the room) and even though things were taken, the biggest issue as far as I'm concerned was that someone came in with a do not disturb light on!! What if I had been in the shower, or worse???? Worst guest service ever!! Will never, ever book again with this cruise line. Save your money!! The service is barely rateable and it appears to be a crooked company with the crap I encountered. Despite it all...our vacation was fun but NCL won't be getting another red cent from our family!! Read Less
Sail Date January 2020
We are frequent cruisers but had not cruised on NCL for 10 years. This cruise on the Sun was a very pleasant surprise. The ship is in great shape - all the money spent in renovations during dry dock really shows! The food was very ... Read More
We are frequent cruisers but had not cruised on NCL for 10 years. This cruise on the Sun was a very pleasant surprise. The ship is in great shape - all the money spent in renovations during dry dock really shows! The food was very good in all the venues we tried. The food and service was excellent in the Seven Seas MDR. Norwegian is a much more relaxed "freestyle" experience and we enjoyed that after cruising on other lines not quite so relaxed. There were many, many activities available during the day and night with a good amount of live music around the pool, in the atrium, in the Bliss Lounge and sometimes in the Spinnaker Lounge on deck 12. My husband and I are dancers - social ballroom, country and western, Carolina Shag - and none of the venues had great dance floors. The production shows were good. The performers were very young with LOTS of energy in their routines! The comedian and magician were pretty bad. The two ports - Costa Maya and Cozumel were enjoyable and the weather was great with temperatures in the low 80s. We had a little rain one day, but other than that, it was a great January cruise. Our cabin was a mini-suite on the 8th floor. The room was great and had been updated during the dry dock. The balcony was a large aft balcony with a nice view of the ship's wake. One negative note - the aft rooms on the 8th deck are over the theater so there's noise during the shows and when they are practicing during the day. Port Canaveral is a very nice little port. People are more friendly and you don't have all the rush and stress of a large port like Port Everglades. I would definitely take this cruise again! Read Less
Sail Date January 2020
My mom, DD (8) and I sailed this ship/itinerary in August and loved it. We went back for a short getaway and brought my father along. We used ScootAround for my father. It was very easy to get the scooter in the terminal and return it ... Read More
My mom, DD (8) and I sailed this ship/itinerary in August and loved it. We went back for a short getaway and brought my father along. We used ScootAround for my father. It was very easy to get the scooter in the terminal and return it in the terminal on exit. The ship is still being kept up well and looks nice. However, there were some changes that were not for the better. In August, we had the balcony partition opened between our cabin and my mom's. When we tried to do it on this cruise, we were told this captain has ordered the staff not to do this. There were no connecting cabins available when we booked so this was very important to us. The stateroom attendant was not good. He finally showed up around 5:45 on embarkation day and didn't seem to care at all. He promised to get a supervisor about the balcony partition, but that never happened (when we were finally able to speak with the supervisor on Sunday, he told us it was the first request he had received regarding us speaking with a supervisor). He just didn't seem to want to be there. Overall, the ship seemed disorganized compared to August (running out of food at Sorrento's/Promenade Cafe, not prepared for when we missed Coco Cay, among other things). The dining room service was excellent and the food was better than August. We would sail Mariner again for a short getaway. Despite the declines, it is still a good ship/experience. Read Less
Sail Date January 2020
This was our 3rd Disney Cruise. We love the family-oriented mindset of Disney and choose these cruises because we want a safe experience for our family. On this Merrytime Christmas Cruise we were onboard for the entire week of Christmas ... Read More
This was our 3rd Disney Cruise. We love the family-oriented mindset of Disney and choose these cruises because we want a safe experience for our family. On this Merrytime Christmas Cruise we were onboard for the entire week of Christmas and it was a really fun time for all of us. Many of our expectations we met or exceeded and as always, the crew and service were exceptional. There were a few considerations that almost ruined the trip for us however. First was the photography. It is a contracted service called "Shutters" and is nothing like the great photo experience offered in the parks. This group seems entirely concerned with making money although the fact that they print out every photo taken (pictures that nobody wants) seems to defeat their purpose. The photo opportunities are great but they do not allow families to link their room keys to compile all the photos. We had 4 staterooms so they wanted us to pay the $200 4 times! Even though we made sure that we used the same room card every time for every photo, they still found ways to prevent the photos from showing up in our album. We spent hours going through the photo banks trying to find some of our precious photos, only to find that there was really no reason that they hadn't been added to our collection. One of the reasons we booked the cruise was to get some great family photos of a rare moment when every family member was present. We were very disappointed with the outcome. Why can't Disney use the same photo plan on the ships that they use in the parks? Second problem was communications. In this day and age we expect much more than old technology and non-intuitive equipment. The WAVE phones they provide are so hard to figure out that we didn't even use them on the first two cruises. This time my tech-savvy son took the time to figure them out (with several calls for help) and we tried to use them. We found them bulky, difficult to keep charged, and of course totally useless for communicating with out deaf kids. For that, we utilized the App which allows texting "chats" but limits how many people can be in a group and has the frustrating propensity to drop the people in your group. We hungered to be able to use simple WIFI communication but of course that is spotty and extremely expensive to use onboard. Without the ability to easily communicate, we were often upset and several times missed opportunities to do things together as a family. This is something that Disney should address. Now that I have complained about the two things that seriously pained me, please let me take a moment to tell you what Disney does well. Number 1 has to be the variety and pleasantness of the service staff. We have been so impressed with how these people make every effort to make our experience fun and memorable. The Disney idea of having the wait staff travel with us to each meal gave us the opportunity to learn about and make friends with some truly charming young people, and our room steward was as cute as he could be. The food onboard is not gourmet, but the atmosphere is a lot of fun and the kids are overjoyed to be able to get pizza and ice cream on their own as well as being able to order room service by themselves. The characters make everything more fun especially when they unexpectedly appear. We loved taking photos of the grand-kids with them. We aren't greatly impressed with Castaway Cay as we expected more of a village with shopping and eating opportunities but the kids enjoyed swimming in the ocean. As far as entertainment goes, some of the offerings get old after multiple sailings but I have to say that Beauty and the Beast was very professionally done and we all loved it. We had no problems with the embarkation or the disembarkation but we did have quite a bit of damage with out luggage as others have noted. Our cruising experience was amazingly calm until the very last night. The captain warned us it would be a bit rough but none of us realized how nauseating a little rough can be. That has never happened before but it is something we will be prepared for in the future. Will we sail with Disney again? Yes. Do we hope they will take our comments to heart and fix the things that need attention? Yes. We hope others who cruise with Disney will have as much fun as we did. We had a great Christmas together and made some good memories. Read Less
Sail Date December 2019
This was my 28th Cruise, but first on NCL and I was surprised with my experience, considering the negative reviews I read before booking and sailing. We invited a recently widowed friend as our 3rd person, so we decided to book a Penthouse ... Read More
This was my 28th Cruise, but first on NCL and I was surprised with my experience, considering the negative reviews I read before booking and sailing. We invited a recently widowed friend as our 3rd person, so we decided to book a Penthouse Suite. We sailed in room 9202, which also accommodated my special needs father in his scooter. Our butler, Francis and Concierge Armando made this cruise nearly flawless. We were met by both at check-in and immediately knew that they had great personalities and would add to our fun on board. The room was large, beds comfortable and they both heard my request for extra pillows. We had breakfast and lunch in Cagney's, specialty dining in Tempanyaki and Cagney's for dinner and they made sure we were booked in Four Seasons and Seven Seas on other nights. I preferred Seven Seas since it seemed to have more formal attention than the Four Seasons dining room. The food at every meal was amazing! I was nervous after reading poor food reviews, but was never disappointed. We even had wings in the Sports bar and they were fantastic. The chefs in Tempanyaki were entertaining and the steak and chicken were cooked perfectly. We laughed through the entire meal. We had the pleasure of meeting the senior officers and the General Manager Igor even took time to get to know us throughout the cruise. Any issue we had was heard by Igor and he was receptive to our comments. We rarely watch the shows in the evenings on other ships, but were present 4 of the 5 nights on this cruise. The entertainment was excellent and we loved the comedian, Juli Barr. We had some very rude guests during her show, but she handled them with grace and they thankfully left her show without incident. The only "complaints" I have are only comparisons to other cruise lines. For the expense of the drink package on NCL, I feel they could provide a better drink menu for each specific bar, better olives for martinis and more uniform mixology among the staff at each of the bars. We normally develop a rapport with bar staff and this was not an option on this ship, except for one bartender in the pool bar named Mark. I did notice that they had a bar in the dining room, which cut down on the time we had to wait for drinks and wine during dinner and dessert. Costa Maya was a great port and had lots to do without leaving the area. It was easily accessible for a wheelchair or scooter and had plenty of shopping and dining options. We unfortunately had to tender in Cozumel, which meant my father couldn't get off the ship due to the 13 ships in port that day. We did book several spa services, including massages and facials. I regret not learning the name of the blond staff member in the spa, as she called us by name every time she saw us on the ship. The massages were perfect, as was the facial, and the staff made us feel at home. Overall, we truly enjoyed this small ship and were pleased with our first experience on a Norwegian cruise. Read Less
Sail Date December 2019
Our last experience cruising NCL was on the Jewel back in 2005. My expectations were to expect the same on the Sun...such as a beautiful ship, an updated comfortable room, a buffet that would knock your socks off, a casino I could afford ... Read More
Our last experience cruising NCL was on the Jewel back in 2005. My expectations were to expect the same on the Sun...such as a beautiful ship, an updated comfortable room, a buffet that would knock your socks off, a casino I could afford to place a minimum bid and hearty soulful cocktails. This ship needs to be put to rest. It's all cut up; meaning to get to places you walk thru shops or lounges, no mainstream designated promenade. The outside windows (everywhere) dirty even though they may attempt to clean them. The sofa bed is horrible even as a sofa. To sleep on it, the room attendant throws a folded comforter on top so it's really not made up as a bed. The rooms are not so much "updated" as they claim. The Garden Café buffet consists of sloppy looking food in small metal containers that never seem to change what's in them. We ate every night in the dining room and 2 speciality restaurants-that aren't so special. Had the unlimited beverage package; stick with bottled beer at least you know what you're drinking. I had multiple cocktails and wondered if they where all virgins. Affordable casino, not..$10 min bid. I think someone heard people complain and the next day it was reduced to 5$. Shows you ask? I went to 2 and found them not so good. The Stardust theater again is a reminder that the ship needs an overhaul. People who tried to seat in the chairs on the main floor close to the stage could not get comfortable falling back into the seat. If you didn't have long legs or your height wasn't at least 6' you'll need to move back to the theater seating, but those seats looked like you'll need to be less than a ladies size 14. Our arrival back to Port Canaveral was the straw that broke the camels back per say. They docked at a different terminal and we had to load onto a bus with all the luggage to get back to our original terminal. They make no provisions for you if you're in a wheelchair. Good luck trying to get on a large bus with 5 stairs to board. While leaving the ship, we were directed down an elevator due to the wheelchair and moved to the exit door thru customs. No one asked if we had other luggage to pick up before we walked thru the exit doors. Once outside we were told we could not go back in and had to wait till the terminal was emptied. For 2 hours we stood outside, no benches and no customer service except for a couple of agents from the bus companies hired to move folks back to the original terminal. NCL staff where no where to be found nor come upon our request for assistance thru the security officer. We not only feel like we waisted a whole lot of money on this trip, but a whole lot of vacation time was not anything talking about. Read Less
Sail Date December 2019
Balcony cabin 9044. No AC day one and most of day two. Day three toilet broken most of the day. Day four, midnight into early morning, water was shut off. No ability to shower, brush teeth or use toilet. Cabin steward was conveniently ... Read More
Balcony cabin 9044. No AC day one and most of day two. Day three toilet broken most of the day. Day four, midnight into early morning, water was shut off. No ability to shower, brush teeth or use toilet. Cabin steward was conveniently never around, shoddy cleaning of cabin. We had to request more than one hand towel and washcloths were stored on top of a sharps container. Entertainment was the worst we have experienced on a cruise. Buffet poor selections. Upside, the main dining room. Food was excellent. Pools were well sized, but freezing. Also pools are not handicap accessible and those with mobility issues would have difficulty climbing over the continuous bench surrounding the pools. There is no opening to pool and one must climb over bench to access. Most of the bars were closed on the last sea day and photography was virtually nonexistent. If you love bingo and sitting in a chair reading....this is your cruise. Read Less
Sail Date December 2019
This was our 14th cruise our 5th on Norwegian. I am 72 years old and my wife is 69. She uses a rollator to get around. We chose to leave out of Cape Canaveral as it is close to our home. We parked at a remote lot and took the bus to the ... Read More
This was our 14th cruise our 5th on Norwegian. I am 72 years old and my wife is 69. She uses a rollator to get around. We chose to leave out of Cape Canaveral as it is close to our home. We parked at a remote lot and took the bus to the ship That was great. Embarkation was fast and easy. Because of my wife's problems and since there were no disabled cabins available we took a Mini Suite. Outside of a bathtub there is no difference from a regular cabin except the price!!!!!!!!!!!!!! The steward was not the best ie no clean towels at night. The ship itself seemed to be poorly designed with reguard's to the public areas. Sound whet from the atrium and blended with the smoke from the casino and you had trouble ordering at some of the dining rooms due to the noise and the smell of old smoking from the casino. The Lifeboat drill was not well organized It took oven an hour with no place to sit for most people at there stations. The cruise director's English was hard to understand. While the food was good in the dining rooms the specialty rooms were better. The 3 ports were ok but the Great Stirip cay was not worth getting off the ship. The only good thing was getting to see and rind in the tenders from the OLD Norway! All in all the trip was not of the quality and value of past Norwegian Trips The entertainment was ok but again not up to the past trips. Disembarkation was fast and easy Read Less
Sail Date November 2019
Great pricing with 4 extras included in the price, beverage package (but no special coffees), 250 wifi minutes, shore excursion credit at each port and 3 specialty dining options. The specialty restaurants were the best we have been too. ... Read More
Great pricing with 4 extras included in the price, beverage package (but no special coffees), 250 wifi minutes, shore excursion credit at each port and 3 specialty dining options. The specialty restaurants were the best we have been too. Congrats on that! The golf, basketball and other activities were not well planned and never on time, very disappointing for our grandsons. Staterooms needed more storage and because of the older ship very small balconies. My wife needed to be on a handicap accessable excursion and the first one we went on which they said would accommodate her was AWFUL. We cancelled the remainder of the tours on the trip because we didn't know if they were the same. Double check on all excursions if you have a disability. In Ocho Rios, Jamaica the area to get to your bus was a madhouse, no organization at all. Don't get off the ship!!!!The waitstaff and stewards were terrific. The front desk were lazy and very rude. They had 3 to 4 people but only waited on people if and when they wanted to. On 2 occasions, there were 4 people walking in and out of the back room to the front and only 1 of them would take care of people at a time. they just looked at you and then went in the backroom again. On there own agenda for sure and NOT CUSTOMER FRIENDLY! Good luck on your future cruise on the Breakaway. Read Less
Sail Date November 2019
Chose this cruise to be with adult extended family over Thanksgiving holiday. Unfortunately there were 1400 children and teens onboard. Some were polite and considerate. Others were raucous and rambunctious. Ship was at full passenger ... Read More
Chose this cruise to be with adult extended family over Thanksgiving holiday. Unfortunately there were 1400 children and teens onboard. Some were polite and considerate. Others were raucous and rambunctious. Ship was at full passenger capacity - reportedly 6000. Main dining rooms served bland food in small portions which may explain how NCL is able to offer access without reservations. Specialty restaurants were generally better but with limited availability due to reservations made well in advance. Cabin was great. Service was great. Bars were great. Public areas were loud with limited seating for the over 60 crowd with aging knees. For example, the chairs in the Atrium were very low to the floor. Bar height chairs at some bars lacked foot rests. Active partiers onboard reported having a great time except when sleeping near loud children. Tendering process to shore excursions was fraught with problems. Disembarkation was a nightmare for 400 wheelchair confined guests. Pool was tiny and offered only 7 poolside chairs?!?! I repeat, avid able-bodied partiers had a grand time. Older folks, not so much. Plan ahead, make dinner reservations before embarkation, Read Less
Sail Date November 2019
We were in Aft #6483 with the wrap around deck and it was great! Don't worry about engine noise, club noise, or vibration...all a minimum if not non-existent. Crew was great, food real good, thought there were too many ... Read More
We were in Aft #6483 with the wrap around deck and it was great! Don't worry about engine noise, club noise, or vibration...all a minimum if not non-existent. Crew was great, food real good, thought there were too many 'additional' items being sold like cocktails at every turn, we had to sign for each and every cocktail with our drink package, which we thought was ridiculous having sailed on Viking cruise line where the 15 day package is $280 & the Carnival 4 night package is $250! Really no complaints about on board options except the additional charges for just about anything,(we had the drink package which included sodas, however, you have to wait in line with the bar people just to get a dang coke and then they ran out of coke for crying out loud! The ship itself needs huge updates like the deck railing glass is so clouded that it can't be washed off cuz it's between the glass...carpet is yuk but everything is clean...for the $$, it's worth it tho! Enjoy! Read Less
Sail Date October 2019
Fantastic service, food and room was plenty spacious for my husband’s scooter. Fully handicapped accessible. Well laid out. Tons of storage space throughout closet and vanity. Nice living room area away from the bed with comfortable sofa ... Read More
Fantastic service, food and room was plenty spacious for my husband’s scooter. Fully handicapped accessible. Well laid out. Tons of storage space throughout closet and vanity. Nice living room area away from the bed with comfortable sofa and chair seating with a sturdy table. Room close to elevators. Room steward decorated for my birthday and the front desk provided a voucher for a free cake. Took it to the dining room and they allowed us to take it to the cabin after dinner that night. The shows were well done. Pool service stewards were friendly, attentive and courteous. Many activities options-not bombarded constantly with boring art auctions. Cruise Director Lutz has the perfect personality for her job. She is friendly outside of her “stage” performance and announcements. She was enthusiastic about her job. Thank you! Two afternoon movies were shown and a couple of late night movies between the Bliss lounge and Stardust Theater. Ship was well decorated and maintained. Very clean. This was our second trip on this ship and we’ve had a great experience both times! Read Less
Sail Date October 2019
This was a cruise with my elderly mother, teen daughter, and her friend. I've been on about 12 cruises including NCL, HAL, Carnival, RC, and Celebrity. Embarkation was great, we walked on around 11:00 almost without stopping. ... Read More
This was a cruise with my elderly mother, teen daughter, and her friend. I've been on about 12 cruises including NCL, HAL, Carnival, RC, and Celebrity. Embarkation was great, we walked on around 11:00 almost without stopping. Thanks Carnival! Our inside room for three on U122 was fine. Smallish but no major issues. Everything was clean and in good working order. Food overall was just OK, definitely not up to our recent cruises on HAL and Celebrity. Lido buffet was below average, Guys burger joint was great, deli was a nice option. Main dining room food was hit or miss. Some choices were very good, like the tomato soup and prime rib. Custom steaks were all overcooked. Calamari was luke warm. Food choices were plain, nothing fancy like I enjoy on a cruise. Food service was mixed. We had to wait 40 minutes for a table on the elegant night. Once seated, we waited 10 minutes for water, another 5 for menus, another 3 for bread, another 5 for bread plates, and so on. We arrived at the dining room at 7:40 planning to make the 9:30 show but we did not make it. MDR was unprepared for the crowd that night - indicating poor dining room management. Service in the room also below average. They made up our room just once a day. Cheerios spilled on day 3 were not cleaned from ujnder the bed when we left on day 5. Music was good which included a six piece band, guitar soloist, and duo. I did not see the shows but our teens (who like Broadway) enjoyed them. Pool deck was fun as always - the highlight of our Carnival cruise. All in all - it was fine for what it was. A four day getaway while the kids were on fall break. This was the only ship that matched our dates. Read Less
Sail Date October 2019
Harmony. Cruise Sept 8,15-2019- Survey. * This was our 3rd sailing on Harmony, my wife & I have also been on the Oasis and the Allure several times, we are at the Diamond level.. We went on the Harmony again on May 3, 2020. My ... Read More
Harmony. Cruise Sept 8,15-2019- Survey. * This was our 3rd sailing on Harmony, my wife & I have also been on the Oasis and the Allure several times, we are at the Diamond level.. We went on the Harmony again on May 3, 2020. My overall review on the Harmony.... * Coco Cay experience was Great!!! Beautiful island!!! Perfect Day at CocoCay.. * The Royal Caribbean staff overall on the ship seems very happy which in turn gives good service, from taking care of our room to the restaurants service. * For what ever reason the Beds are still very uncomfortable in our room. We have taken Royal Caribbean many times and this time the beds were not that comfortable. * My wife and I thought that the Entertainment was not up to par compared to the last time we were on the Harmony. Had no problem with the Entertainment on the Oasis and the Allure and the last time we were on the Harmony was very good and we have been on these ships many times before. The water show which was always very good wasn’t very good this cruise. Heard other people saying the same thing... * It seems as the wi-fi was not as good on the Harmony this time compared to other Royal Caribbean ships. This time it kept freezing up and was very slow. * Many times the elevators were not enough to handle the people on the cruise, had to wait a long time to use elevators. * Item of great concern to us was the designated Smoking Area by the pool area should be moved to another floor/level or another part of ship... It’s a shame that the Smoking Area has to be by the pool on the 15 Floor where Kids & Adults have to walk through this area and subjected to the smoke from the cigarettes/pipes & cigars, the smell is just horrible. Need to move to another area..... away from the pool area. * Lobster night was great and our waiters in the dining room were excellent and our room attendant did a great job with our room.... * Very disappointed with the Diamond Club on the Harmony, very small room compared to the Oasis & the Allure. The Diamond Room on the Harmony is about half the size of Diamond Rooms on the Oasis & Allure. The Diamond Rooms on the Oasis & Allure Have two levels/floors, the Harmony only has one level/floor. Also, very disappointed with the Casino regarding table games. On the Harmony Casino you don’t have a game named “Let It Ride”. There were at least 3 or 4 tables in the Casino that had dealers just standing there with no players at their tables. I have been on the Oasis & the Allure and they have the table game “Let It Ride”, it was very popular there. They should get “Let It Ride” card game on the Harmony. * Starbucks that’s normally on the Fifth Floor/Level like the Oasis & Allure was moved to Boardwalk on the Harmony, in my opinion this was a bad move.... It should be put back on the Fifth Floor/ Level.... There are some problems with the Solarium, there’s no pool as there is on the Oasis & Allure and there seemed to be a lot of kids in the Solarium very young age when there is a sign that states no children under the age of 16. Who is suppose to enforce this. **Even though we had some concerns as stated above we had a wonderful time on Harmony the week of, Sept. 8-15, 2019.. Harmony ship is amazing!! My wife and I are both Diamond Members..... Read Less
Sail Date October 2019
I chose Norwegian bc I was told it was one of the best. I had gone on a Carnival cruise in the past and wanted to compare my experience. The 1st thing you should know is that due to weather we missed 2 of our 4 ports. The last port being ... Read More
I chose Norwegian bc I was told it was one of the best. I had gone on a Carnival cruise in the past and wanted to compare my experience. The 1st thing you should know is that due to weather we missed 2 of our 4 ports. The last port being cut was a bit of a surprise. We didn't think the water was that bad (we would have taken a boat to shore). Obviously NCL cannot control the weather, but 2 sea days in place of port days is not an equivalent value in my book. The 2 ports we missed were our beach/snorkeling days so we managed to pay for a Caribbean vacation and not set foot on a beach! Extremely disappointed. I had booked a package that included port credits and was not even offered those credits as onboard credits. I understand that cruise lines write contracts to ensure they make money but I think expecting the customer to take all the loss in this case is poor customer service! I would be interested to know how other cruise lines have handled this kind of situation. Booking experience: My husband booked our last cruise 5 years ago, so I don't recall if we were a bit blindsided by tipping fees after booking or not. But bc they wanted tips paid up front when I included drink and meal upgrades I assumed that all tips were included and got an unpleasant surprise. They also didn't tell me that there was a cut-off for informing them of food allergies. I had missed the cut off date bc they want 25 days notice, but since no one mentioned it at booking I stumbled upon this info when I asked about bringing snacks a few days after the deadline. Allergy accommodations: In spite of missing the deadline the staff on board was largely very kind and understanding. I do have to mention that the lack of communication of procedures to me and lack of communication with each other at times was frustrating. No one told me that I had to preorder my meals for the next day, so at my first breakfast the server was a bit curt with me about needing to preorder. I told her that I was unaware of the procedure and her response was "well, I am telling you now." There is also no alternative menu for ppl with allergies. It would have made the ordering process easier if I knew what they were capable of, but in stead they want me to tell them what I want so they can shoot it down until I say something they can accommodate. Before you start thinking the lack of preparation was due to me missing the deadline you should know that I was told there was another GF and dairy-free person on board! Whatsmore they didn't have much on board to assist in this process, i.e. butter and cheese alternative, GF baked goods other than bread. Milk alternative was not listed on the menu. The only dessert offering was lemon sorbet. While I am used to being left out while others enjoy fine dining it is no less frustrating when you consider all the products out there that are readily available now. General Dining: My mom and sister were rarely impressed. We enjoyed Le Bistro, but that is an upgrade. We dined in the Four Seasons or Seven Seas most often bc my mom preferred to be waited on due to mobility issues. There was one occasion that my sister had to send biscuits and gravy back bc it was "disgusting" and several times that they commented that the presentation was promising but the flavor was mediocre. I would not consider either of them picky eaters or accustomed to fine dining, so to underwhelm them is saying something. The service was generally very good. Our Stateroom: I booked for 3. I was told that we would have 2 twin beds and a foldout couch. When we arrived it was a queen and the couch didn't fold out. Apparently they push twins together to make a queen so that was easily corrected. I just don't know why they wouldn't look at my booking and have it prepared. We had to wait quite some time in the chaos of onboarding before it was corrected. Since the couch didn't fold out as I was told we requested an egg crate pad for additional comfort but my sister was still quite uncomfortable. No expected a foldout couch to be stellar but what we got was substandard. We enjoyed the balcony but in spite of the sign that said the balcony was a no smoking area ppl still smoked! There was no enforcement of the rule. So at times the balcony that I paid extra for was unusable. Entertainment: I remember enjoying Carnival's shows more. I am sure it is personal taste or maybe bad luck. For example, the comedian on this trip was good during the "family show" and OK during the adult show. The comedian on Carnival had me laughing till I couldn't breathe! The game shows were ok. Lots of activities required a fee. Karaoke was ok. It was a machine setup vs a live band set up on Carnival, so way more cool to sing with a band and nice to have someone that would jump in for struggling singers. The vibe was just so much more fun on Carnival. Excursions: They need more detail in the descriptions and need to incentivize reviews. We booked level 1 due to my mom's mobility issues. She walks with a cane. The Key West Land and Sea was appropriately leveled 1. But bc we had to walk 3 blocks to get to the bus tour in Nassau (meaning the bus could not pick us up in front of the boat like in the Keys) it was not appropriately leveled so we were underprepared. I am not sure they would have allowed us to take a wheelchair off the boat even if we paid the $150 rental fee, so I don't know if we could have prevented her discomfort. The tours themselves were nice enough. The Fury glass bottom boat in the Keys was a little disappointing in that the boat is set up so you have to stand around the glass bottom instead of sit. Other glass bottom boats I have been on have bench seats facing the viewing area. Again an issue for my mom. The ride was good otherwise, but it must have taken longer than expected since the land tour was not exactly as described. The description mentioned a couple of stops so passengers could get off for a break or to get a pic and that did not happen. Also the seating on the trolley was uncomfortable for me bc I have long legs. Sitting askew for a hour ride with no break was hard! In contrast, once we were past the long walk to the bus in Nassau, the bus ride itself was as described and the seating was better and the bus had AC! We had a few breaks as described also. We were able to visit the fort, queens staircase, Atlantis, and have rum cake! As mentioned previously we missed out on our beach excursion ports so I cannot speak to those. Would I go again? Not likely any time soon. I had hoped for more for my Mom's birthday cruise experience. She had not been one one for over 40 years and she even mentioned enjoying her last one more for reasons unrelated to her age and mobility. It is hard to pay so much for a mediocre experience and knowing the weather could take half your vacation! Read Less
Sail Date September 2019
Have travelled with carnival in the past and it has been generally good and the dates of this trip worked for me. Let me say quickly that the ship was not up to the usual standard. Food not as varied as previous cruises and the ship ... Read More
Have travelled with carnival in the past and it has been generally good and the dates of this trip worked for me. Let me say quickly that the ship was not up to the usual standard. Food not as varied as previous cruises and the ship looked wore and tired. However the main reason for writing was the fight that broke out in the Tiffany dining room on the 4th night. After a small period of rasied voices one person raised a chair above his head and smashed it into another person's head. This wasn't the end of it. The same person was going to hit the person again had he not been stopped by other guests. Security was called. And it took them some time to arrive at the scene by which time the culprit had left the scene. I did speak to security as i was a witnes to the crime and they showed no interest in me giving a statement and description of the assailant. Therefore for me as a guest, sercurity, passenger safety, and the risk this posses to vunerable peoples safty (a child was in the area and several disabled perople were in the area) leaves me with great concern about carnival attitude to the crimes committed on board. The passenger was taken to the hospital part of the ship and there didnt appear to be any police presence whe we arrived back at dock at the end of the cruise. With that being said i will never book with carnival again and advise others not to do it. I await carnivals response to this. If there is one. Also on a final note about security, let me not dwell to much on the issue with marijuana being smoked on board. Especially previlant on deck 11 the family area. After explicitly being told not to, what was sechrity doing about this. Again await carnivals response to this. Read Less
Sail Date September 2019
This was our first time cruising, so we researched several cruise lines and cruises destinations. We decided on Norwegian because it suited our style and price the best. We heard so many good things about Norwegian from friends as well! ... Read More
This was our first time cruising, so we researched several cruise lines and cruises destinations. We decided on Norwegian because it suited our style and price the best. We heard so many good things about Norwegian from friends as well! I can say we were not disappointed! We used GoPort from our hotel to the ship terminal. Door to door was easy and worry free trying to find the right terminal and parking. From beginning to end Norwegian staff was attentive and gracious. The excursions we took in Key West and Nassau were great plus getting on and off the ship was stress free. Seven Seas restaurant was our favorite dining place all the way around! I think our choice of a balcony cabin was the best choice for my husband and me. We regularly sat on the balcony enjoying the blue ocean and stars. We are already planning another Norwegian cruise. Next up The British Isles! Read Less
Sail Date September 2019
We got this cruise 2 days before it left and got the last room on the ship. We got #7335 which is listed as a handicap room and it is. The doors are on the side and both doors are 36" wide and the bathroom is very large. I didn't ... Read More
We got this cruise 2 days before it left and got the last room on the ship. We got #7335 which is listed as a handicap room and it is. The doors are on the side and both doors are 36" wide and the bathroom is very large. I didn't bring my mobility scooter because we were not sure the size of the room doors. There was enough room inside to put the scooter and access to a charging port. The crew is very helpful but I do not believe there are enough on the boat. It was like finding a salesperson in Lowes. We had many guests that were very rude and loud in the halls at all hours and no one helped. The battery in our door lock failed and it took 25 minutes to get someone there to replace it. Guy's Burger Bar is a new addition and they were very good burgers and fries. The pizza was not real tasty. The dining room food was good but in very small portions. We had 5 small shrimp in our appetizer the first two nights, and the last night we had larger shrimp, but only 3. The day in Bahamas was not great. Rain, the port walkways did not drain and were flooded, the tour bus was really small and cramped for me. The day at the private island was washed out by noon because of a major rain storm and everyone got soaked coming back to the ship. We enjoyed ourselves because we do not rely on any else entertaining us. We did our thing and the trip overall was good. Read Less
Sail Date August 2019
Oh where to start... The cruise started as a bit of a disaster. First, when I went to check in, they did not have me on the manifest ANYWHERE. Apparently their archaic AS400 system did not bring me over onto the manifest. So they had to ... Read More
Oh where to start... The cruise started as a bit of a disaster. First, when I went to check in, they did not have me on the manifest ANYWHERE. Apparently their archaic AS400 system did not bring me over onto the manifest. So they had to manually check me in at the customer service desk and print my card there. That would have been all good and well, except that we had paid for the drink package, which was NOT listed on my card and thus my card did not work for drinks. Yay. I ended up having to purchase the bracelet so I didn't have to go through the spiel at each bar and have them try to figure out what was going on, but that is for later. They use a mishmash of computer systems which caused non-stop problems the first couple of days.This included random surcharges showing up on our room. Poor customer service must have groaned whenever they saw me coming because they knew there were more charges to remove. The random surcharges happened to everyone in our party and judging from the constant line at customer service, I am guessing we weren't the only ones. My suggestion for checking in is to make sure that you have a paper copy of your reservations. The systems don't always talk to each other and if that's the case, the barcode on your phone won't work. Absolutely make reservations for the shows. This ensures that you get a good seat and since we had my grandparents with us, we never had to wait in the standby lines which can get quite long. Although, again, there were some glitches with their computers randomly cancelling and reassigning us to different shows. We had to take care of that once we got on board. The shows themselves though were amazing. My grandfather is a hard man to please and he loved them all. Making the reservations ensures that you will get to see them all, and I highly recommend seeing all the shows. For those of you going on the Harmony, the ship rocks a surprising amount for the size. I get sea sick easily and as a preventative put a sea sick patch on prior to boarding. However the first night I encountered quite a few women in the restrooms rather sea sick. Just something to keep in mind as Royal has no control over the wave size. If you know you're prone to sea sickness, take measures to prevent it. Our cabin was an interior cabin, but it was lovely. I learned a lesson and will get a window or balcony next time. Sea sickness and interior do not go well together. Not Royal's fault, all mine on this one. Our cabin steward though was amazing. He always had a smile on his face and asked us how our day was. Loved him and loved the cute towel animals he left us! For those of you that are early risers like myself, you will be disappointed. Very few amenities are available for early risers. There is only one coffee shop that opens somewhat early. I enjoyed going up to the solarium before anyone else was up and just relaxing. Caution though, it gets HOT up there. It is covered in glass with very little ventilation. Also, for an adults only area, kids order at the bar there a surprising amount. There also is no pool in the adult only section, just a bunch of hot tubs. It would be nice to see even a small pool in the adult only section. For those of us that look forward to the soft serve machines, prepare to be severely disappointed. They are only open for a few hours a day, you cannot serve yourself, there are no toppings and the only flavor options are vanilla/strawberry swirl or chocolate/strawberry swirl. The desert options in the buffet weren't that great either. The Windjammer had excellent food, but much like the Solarium, it was uncomfortably hot in there, no matter the time of day. The food choices varied day by day which was nice, but it was not really a pleasant experience to eat up there. The only saving grace was our attendant Cipran. Nicest guy and always had a fresh mimosa for me. The man is a saint. It's best if you can just explain the drink you want to bar tenders. Even though there is a standard drink book at each of the bars, many of the bartenders don't really know the drinks in them and you often have to point them out. Just tell them how to make it and you'll be fine. I did have one bad experience with a bartender when I ordered a drink and he looked me in the eye and said "You know that drink is literally my nightmare, right?" Seriously dude, I just wanted to try the drink. The Central Park area is fantastic first thing in the morning and in the evening they often have musicians up there. My fiance and I really enjoyed that area a lot. It was a great spot to relax and decompress from the day's activities. The plants were beautiful and with the open air above, at night it was simply gorgeous. 10/10 would spend more time there. The band is a good idea in concept, they seem to have some glitches to work out still. It did not work in Coco Cay because their computer systems were down... again. Let me tell you, first port of call and I was already tired of the computer glitches. And yet, they continued. On St. Marten, people were having trouble getting on and off the ship because the systems went down again. So many complaining people about missing their dinner times and shows. I get it, the main dining room food was spectacular. The main dining room was nothing but exceptional. The only thing I didn't enjoy was having all the waiters do a dance. I worked at a Johnny Rockets back in the day. There was nothing I hated more than having to stop working to do a dance in the middle of a rush. I can relate to these servers. They are busy, please just let them do their job. I don't need to be entertained during dinner. Our server Erik was amazing. He regularly made my grandfather laugh and made the entire dining experience amazing. The food was beyond fantastic. We didn't try any of the specialty dining options because we honestly never really felt the need to. The menu changes nightly and we were never once disappointed with the food. Okay, I think that about sums it up. Royal, get on the ball and fix your computer systems. That initial day was so incredibly frustrating and having to buy the band just to stop going through the hassle was annoying. The band is a great idea though... when it works. I only encountered the one rude bartender the entire time, so that says something for your staff. Honestly, most of the staff was simply amazing. I loved talking to them and hearing where they were all from. The activities offered onboard were okay, but the only way to learn about any of them was through the app. The ship is massive and beautiful. Once onboard, you don't even realize there are almost 7000 people on the ship with you. We booked all of our shore excursions ourselves. The ones offered by Royal were a little too touristy. We booked tours of the islands privately and had a great time. Read Less
Sail Date August 2019
We booked this cruise (for my mother and me) about three weeks prior to embarkation, leaving few cabin options. We ended up in an ocean view balcony cabin, which would not have been my first choice (I usually book a Junior Suite), but it ... Read More
We booked this cruise (for my mother and me) about three weeks prior to embarkation, leaving few cabin options. We ended up in an ocean view balcony cabin, which would not have been my first choice (I usually book a Junior Suite), but it was fine -- more on that later. Embarkation was surprisingly smooth. I use a wheelchair, which always complicates matters. But we went through security quickly, then, having checked in online, the rest of the process was quick. I made my way to the area where the scooters were, and was given the option of leaving my wheelchair at the port and just taking the scooter onto the ship. This made a lot of sense (space being at a premium on board), and my mother and I boarded within a few minutes. No one took our photograph at embarkation, setting up a pattern on voyage. We boarded hand luggage in tow, and headed for the Windjammer, where we proceeded to have lunch. As per usual on embarkation day, the Windjammer was packed. As per usual for the Windjammer, lunch was uninspired. Service was good. After lunch, we made our way to our cabin (7592), and proceeded to unpack. Now, let me explain something. I packed a (European) carry-on sized Samsonite and a personal item. My mother went old-school cruise, packing what she calls a "medium" suitcase (bigger than my large suitcase) and her carry-on suitcase (larger than my carry-on). Somehow, she still complains about my packing style, because I, "Carry too much." Anyhow . . . I placed my packing cubes into a drawer in the cabin, and my formal night dresses (knit) I placed into one of the closets. I was unpacked, basically. My mother's unpacking was much more complicated, and her suitcase took up quite a bit of room in the cabin, especially given how much room the scooter took up. There was no room under the bed. Sigh. The balcony had bits of food that had not been cleaned up from a prior occupant still lying about. As to dining: We went to Chops, Izumi, and 150 Central Park (we had the 3 night specialty dining package). Chops was very good, as usual. The food was very good, as was the service. It is a solid choice (if you are a steak lover). At Izumi, we went to the sushi side. The food is excellent (obviously, you have to like sushi). However, service is on the slow side. The emphasis here seems to be on the hibachi side, and the sushi restaurant gets shortchanged. This is a real shame. They simply don't have the staff for the number of guests coming in. We had to wait to make a reservation. We had to wait (a remarkably long time) to be seated. The wait time for our food was unacceptably long (we ended up missing a reservation for a show that night). In contrast, 150 Central Park was a delight. Excellent food. Excellent service. The highlight of our cruise. I am still salivating over the pumpkin bisque. The MDR (American Icon for us) was kind of a mess this time (this was our second time on HOTS, FWIW). Very long lines in spite of reservations for dining, every single night. Disorganized waitstaff that often seemed to take exceedingly long to fulfill simple orders for things like soda and sparkling water. We missed reservations to another show due to slow service in the MDR. The Windjammer was terrible. I just will never understand. So much food there, and so much of it cold when it is supposed to be hot, completely unappetizing, and just . . . blech! One day, in despair, I asked for a cheeseburger. One of the gentlemen behind the counter rather dismissively told me there were the burgers, then pointed to the squares of cheese product. Fine. I made myself a cheeseburger. Arrived at my table, and found. that the burger, which had been sitting under heating lamps, was somehow cold and greasy. I set it aside after one bite. End of meal. We were disappointed to find that little things had changed, too: If you were dining in a specialty restaurant, there were no photographers to take your picture. The Shrek and Madagascar characters who had roamed the ship are no longer around. Bingo (one of my mother's favorite activities) was sometimes in the afternoon (yay!) sometimes late at night (making it unlikely that my mother, a senior citizen and avid bingo enthusiast, would partake). Our cabin attendant was terrific -- he went above and beyond, every day. Both my mother and I had our hair done at the spa by different people, and both of us had good experiences. Overall, we enjoyed ourselves and had fun. However, it sometimes felt like the ship was understaffed. Read Less
Sail Date July 2019
I got off the Norwegian Sun today after a 4 day cruise to the Bahamas with my mom. Are you ready for this tale? After boarding on the first day, nothing was open and the rooms weren't ready. When we went to the room, we were given ... Read More
I got off the Norwegian Sun today after a 4 day cruise to the Bahamas with my mom. Are you ready for this tale? After boarding on the first day, nothing was open and the rooms weren't ready. When we went to the room, we were given a single bed even though we booked a double beds. We feared my mother's luggage was lost, since it was several hours without it at the room. I spoke with another guest who said that his luggage was put on the wrong ship. We tried to call our room attendant "Brianna", but the number was a busy signal. We called Guest Services, but the number was also busy. The luggage finally arrived around 9 PM while we were eating what tasted like frozen food or bad airplane food in the main dining hall. We then met our real room attendant who explained that the number didn't work because "she went home today on vacation." Not sure why they couldn't replace the card with the correct attendant's name and number? Shortly after eating/drinking on the ship, we would get horrible cramps. We did not know the cause until after looking up the symptoms on the internet today (the cruise charged $35 per device each day for WiFi) that we had contracted THE NOROVIRUS! Why did we contract the Norovirus? "Washy Washy" was not everywhere on the ship and we watched the workers clean the tables without gloves and without disinfectant. The ship was dirty and we saw crumbs on the floor and on the tables everywhere. The tables were cleaned with wet rags and food everywhere was not bussed. So much so, that seagulls would have feasts on the deck outside on the questionable food no one seemed to enjoy. Comfortable sleep did not happen because we didn't have working AC the entire trip. We called maintenance the first night to fix the AC, but there still was no cold air circulating in our room. We would feel cold air while passing other guests' rooms and in other parts of the ship. The repair man explained that the coldest our room was allowed to get is 73 degrees and the ship utilizes "chilled recycled ocean water." However, 73 degrees would have been tolerable unlike the 80 degree room that we had. We were sweating laying on top of the covers every night tossing and turning. Everytime we reached out to Guest Services, a person who could not understand English very well would get confused and tell us everything was fine. To make matters worse, our toliet would not flush and the sink constantly made a loud gurgling sound. The toliet was fixed a total of 4 times and the AC was "fixed" about the same amount if not more. The bathroom smelled of rank sewage, so we had to constantly spray hair spray in there to not gag every time we had to enter. The shower was also repaired twice, since only scalding hot water came out. We spoke with 4 other guests that claimed their room FLOODED! The toliet and shower eventually worked on the last day of the trip, but the AC never worked. We are leaving the trip completely exausted (and sick). The entertainment on the ship was beyond cheesy and usually involved the ship begging for more money. The ship's shops were desperate money grabs, much like the $5.50 bottle of Aquafina placed in our room to "tempt" us. The food was subpar and every meal oredered was taking a chance. During one dinner, I ordered French Onion soup because I thought how can you mess that up? Much to my suprise, that was bad too. The soup tasted like only beef stock and had no flavors of onion, salt, or bouillon. The ship also kept trying to pass off certain foods as gourmet. For example, one appetizer on the menu was "cream cheese and crab stuffed wonton with a sweet chilli sauce". Isn't that called, "crab rangoon"? We noticed a lot of interesting menu items that we believed to be recycled leftovers from other meals like adding bacon to sauerkraut. We picked snorkeling/beach day for our excursion in Freeport, Bahamas which came be to around $150. When we arrived to get on the bus for the excursion, we were informed that the snorkeling was canceled due to weather. The ship did not inform us earlier of this and instead loaded up a tour bus full of guests whom we suspect were charged the full amount for a 15 minute shuttle to the beach. Instead, we went back to the ship and asked for a refund. We then caught a taxi which only came to $14 for both of us. The White Party/Glow Party was held from 10:30 PM-12:00 AM the night before a port of call was 7 AM. The party took place by the pool deck and it was raining. The workers were squeegeeing the deck and the DJ was trying to get the crowd to come out from hiding from the rain. After the rain stopped, the crowd came out to dance and consisted mainly of small children. The DJ played EDM music for a bit, then switched to explicit rap much to the horror of the parents in attendance. They had a twerk contest on the stage and parents were taking their children to leave. A woman with a see through dress and a thong on got in the splits and began dancing like a stripper on the stage for everyone to see, kids and adults alike. There were other people on stage dancing that kept it clean, but she had to be pulled off stage because she was showing her buttcrack/vagina. There looked to be children watching as young as 5-12 years old. The DJ was blasting Cardi B songs and asked the crowd of kids to sing along to the explicitly laced lyrics. I left after that, since I had no interest in twerking around little kids. Small things such as crew members not knowing guests' names, no towel animals, and no drinks being served by the beach chairs were also a disappointment. We cruised with NCL in 2015 and had a fantastic time, so we suspect there must have been a restructuring within management. The cruise reaked of budget cuts and corporate greed. We suspect that the workers were paid very little and we were told that they rarely get to go home to their families in their home countries. Sorry if this was too much to read, but I did not want to spare any of the details. I posted this on NCL's Facebook page, but it was taken down by the moderators (suprise). Read Less
Sail Date July 2019
Great trip! We were worried about sailing on a mega ship but we were pleasantly surprised. The only time we had issues with crowds were during evening dinner hours. The elevators were extremely busy during this time but we had to wait ... Read More
Great trip! We were worried about sailing on a mega ship but we were pleasantly surprised. The only time we had issues with crowds were during evening dinner hours. The elevators were extremely busy during this time but we had to wait due to one member of our party using a scooter. We enjoyed the food in Windjammer, American Icon dining room, Small Bites, and Johnny Rockets. There were plenty of activities for children on board. My 6 year old had lots of fun on the abyss, mini-golf course, rock climbing wall, and carousel. He was disappointed that he was not talk enough for the water slides. Cocay was a fun stop for the kids. The water park was great and we also had fun snorkeling. We took a private handicapped accessible island tour on St. Thomas and a snorkeling excursion on St. Martin. Harmony of the Seas is a great ship and we can't wait until we can cruise again. Read Less
Sail Date June 2019
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm ... Read More
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm and then also My Time Dining 8:30 since we had no idea of show times & did not want to miss since dinner service is alloted 2 HOURS every night. The room attendants and food staff that we saw or spoke were almost all exceptional. There is an 18% tip already paid, we paid an extra 10 to 15% on top and could charge to our room. RC constantly nickel and dimed during the entire pre cruise, items that stated would be included were not get everything email led to you if they tell you something. Voom almost NEVER worked, no way to communicate with rest of our group, RC should atleast put dry erase boards on doors so we could tell everyone where wewent and in four hours where we will be. Print out your entire daily planner, to prove what you paid for and time you scheduld since their app hardly worked. I had to fight to get 1-arcade $ back, since card did not work( had already worked with attendant night before), 2- $ back from cancelled port RC excursion, 3- proof of dinner reservation # reserved and time 4-i have limited mobility and diarrhea was noted on my reservation and RC could not confirm where the $1200 Chill Island Cabana i paid for was..of course 2nd in line on Day one excursion CS had my reserved cabana the farthest last one as far away from bathrooms as possible to walk in 4 inch sand THANKS RC for working with me . 4- got $ back on voom since down so many days. 5- got $ money off cabana since items that should have been included were not - combination locking lid, speaker, usb outlet all none Existant. 6- Got bottle of wine since CS sold me personal Flowrider for my Fam of 3 (my Ipad blocked some drop downs for some reason and i never could read the excursion notes) but not the personal whole hour one on one, was only personal with 12 other guests. 7- RC sponsored excursion start time changed weeks ago, noth Ng noted on my stuff, noone informed us i guess they dont know how to pick up phone or knock on door but willing to interupt my meal to ask me to change my dinner time to 9pm for the remainder of the cruise. Oh the biggy, the weather was crummy, the second largest ship in the world swayed all day and night the first 3 days - in bed, during day, durring dinner, on top deck on bottom deck while walking, everywhere. It was not killer, but i have vertigo so it affected me more than others, but everyone was talking about it. Cool to watch the water swaying out of the pools though. So when it rains no Flowrider, mini golf, rockclimbing or ofcourse pool..could use hot tub since under cover. Since voom did not work, dinner reservation for everyone went out the porthole, first three nights instead of 2 hrs, took an extra 30 to 45/min to seat, so turned into 3 HOURS for dinner. Which dominoed into evening events , that were cancelled. Bummer again. Ps RC luggage tags are competely different, confirm size and shape before buying the cutesie tags. We had an okay time, expectations were high, being let down could have been avoided. Check out Rcblog to get good tips. Read Less
Sail Date June 2019
Ok we just got off the Carnival Liberty on their four day Bahamas adventure from Port Canaveral. 1. We got a Captain's Suite 9199. Nice cabin, best views of any cabin anywhere. But, if you want a view from the balcony, you will ... Read More
Ok we just got off the Carnival Liberty on their four day Bahamas adventure from Port Canaveral. 1. We got a Captain's Suite 9199. Nice cabin, best views of any cabin anywhere. But, if you want a view from the balcony, you will have to stand up. Had a tough time getting our steward. Yet, he was very nice. The only perks you get is getting on the boat. You can come earlier than your posted time. Starting at 10:30am. (Don't call Carnival. Their staff just looks at a computer FAQ base that you can access. They could help with nothing else.) No other perks but two water bottles. Oh, and we had to complain because of the sewage smell coming from the front bathroom. I really thought these reviews I read before couldn't be true, but they are. 2. Teen Club O2 total loser. We had three teen boys and the activities were like, "Choose your own.....this or that." So lame hardly anyone showed up on Memorial Weekend. 15 was max for Manhunt. Plus, they were closed......alot. 3. Someone please update the Fun Times online so people can get a glimpse of what a daily schedule is? Plus, is there a white party or a red and blue party? What? Make up your minds and let people know before they board. Put some things in the APP before you get on board. In your online check-in. Give us info please. 4. The comedy shows were fantastic. 5. Flick, the cast was impressive but the writer/producer sucks. As a writer/director, my job is to tell a story. What the heck was this story about? The song selections were OK but your transitions were unintelligible. Director, why choose songs that your cast have a hard time reaching the top notes? Several top notes just not there. Lighting great. Sound OK. Circular fan use for James Bond: Genius. Second fan use for wings: poor. Video projection use excellent. The guy at beginning with hat? The solo dancer guy? What is he trying to learn or find? Choreography fine except when adding the protagonist to the mix. Everyone one in our party enjoyed it but had no idea what it was about. About movies: Pure Imagination from Willy Wonka then to the next song, just weird. Horrible transition. The medley of science fiction was well done. Short thematic bursts, knowable movies and their songs. There are hundreds of more iconic movie themes. Two Whitney Houston songs from the Guardian? Really? That was just to show off the cast member. You choose music that propels the story, tell the story through all mediums available, then make sure song and cast meld, and you've got a great show. This could have been a highlight not a head scratcher. 6. America Rocks: Maybe, for an international cruise, rock and roll might have been a better theme (Then you could have used Elton John or Queen). Again, songs outside the range of the cast. Cast did well in spite of the producer. 7. FOOD. Breakfast: stick to the omlette station. Real eggs vs powdered. Stick with room service for the morning. Except our second room service: muffins hard, bread hard, apple juice mix waaaay off, and got the order wrong. Lunch: Terrible selections and taste for the Lido Buffet. Mongolian Bar good. Chocolate buffet great. The chocolate cake on Lido buffet as good as any dessert anywhere. Fruit boring mix of melons, I'll take the Norwegian Hawaiian cruise any day for the fruit. Here is the review of other options: Guy's Burgers-best thing on boat, Ol Fashioned BBQ aft deck 10, hard to find and get to, not really ol fashioned we have ten places better in our city. Did not eat Mexican. Deli is good (not the fries, stick with Guy's fries). Pizza was packed after shows because everyone wanted something but did not want to pay for room service. Always a long line. Dinner: We had the 6 o'clock dinner at the Silver Olympian Restaurant. Had to ask our waitstaff for almost everything. I had soda package and I had to request every time. Wife had hot tea, had to wave down and ask each time. Our boys had lemonade, they came to fill that fairly early. Big pet peeve: Guys are busy, but they should stop when you are talking to them. I had two requests and after I got the first request out all I saw was their backs. Stop, look, listen until customer is finished talking. I don't care how fast you are trying to get the first crowd finished to get the second crowd in. Otherwise, great service. Great desserts. Steaks tough generally. Italian, keep out the peppers and onions which flavored whole meal. Rattatoie: don't get. If you expect it like the movie, nope big chunks of green pepper, onion and tomato. 8. Room Service. NOT FREE after 10pm. Beware. Their free selection is pitiful too. Disney Cruise has free 24 hours and it has pizza, burgers, chicken fingers, sandwiches, ice cream bars, much better than Carnival. Their events are designed to be late to make sure you would not make it back to your cabin before 10pm. 9. Stops: Nassau is always good. Princess Cay is fine, but the snorkels sold out before we got there. Really? A chance to make money and they run out? They burnt their food so we came back for Guy's burgers at lunch. 10. Money. Carnival takes the opportunity to separate you from your money while on the cruise. Everything costs extra. Better steaks and items extra $20 at dinner. Anything they carry costs extra. Free drawings, got to go through auction first. The cost for evening room service, ridiculous. Money to get on board early. We were either presented with opportunities or commercials to spend more money constantly. Not quite as bad as a time share promotion. Spa, went on Day of Nassau,. Since pretty much everything was closed until noon, I thought I would get a massage. The online pre-rates were $103 to $126. They had openings but were $176??? I read a review about sales during excursion days. NOT TRUE. I asked about the lower rates, they said they were pre-cruise only. Nope, I turned around. 11. Accessibility. Great on the ship. Only one ramp unbreachable was the ramp into the boat itself. My electric scooter got caught going in and out. Plus, they do look out for you if you are a wheelchair party. Thank you staff. 12. Activities: Youth club terrible, even though it got high ratings from others. Trivia was fun. Enjoyed Hasbro's Trivial Pursuit, otherwise not a ton to do, especially for families. They only showed two movies a day outside. Could have been continuous. Cookie was the best cruise director ever. He deserves the promotion he is getting. 13. Layout. The Liberty is confusing. Decks 3-4 cannot be gone through since the Gold dining room takes up the middle of the decks. The only way from front of ship to back of ship is to go to the far elevators on other end on ship then go down. Main pool deck too small for all on board to gather for party. Can we say, Get a Theme. Gaudy and no consistency describes the decor of the Liberty. Especially the Theater. MOST of these items are minor and may not dissuade you from Carnival. If you want the best food: Disney You want the best shows: Disney. Best youth Club: Royal Caribbean. Coolest excursions: Norwegian. Best Dinner Staff: Disney. Best Suite perks: Norwegian. Sorry, but Carnival is not on the list. Read Less
Sail Date May 2019

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