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12 Perth (Fremantle) Cruise & Maritime Voyages Vasco da Gama (Cruise & Maritime Voyages) Cruise Reviews

Originally, the ship was going to Komodo Island, but this was cancelled and Lombok was one of the destinations instead. However, we were told before we took the cruise. We had travelled on the ship before in 2006 when it was Holland ... Read More
Originally, the ship was going to Komodo Island, but this was cancelled and Lombok was one of the destinations instead. However, we were told before we took the cruise. We had travelled on the ship before in 2006 when it was Holland America's 'Statendam' but we only found out after we had booked. The ship looks totally different and the most outstanding feature for us were the three restaurants with different food and ambience and we could go to any one of these without additional cost. The food was very good and alcohol prices were reasonable compared with other cruise lines. Our cabin was kept very clean. Plumbing is a problem on this ship. We encountered it on the ship in 2006 and it is still an issue today. However, when our toilet blocked as it did all those years ago, it was promptly fixed, The air conditioning couldn't be adjusted in the cabin and at times it was too hot at 26 degrees, but again , the crew worked on it promptly. Our cabin attendants were very friendly and helpful. We had access to movies in our cabin but as they couldn't be wound back to the beginning, we didn't watch any. Also, we didn't go to shows, preferring our own company and our books. Shore excursions were enjoyable and there was little delay in getting off the ship and onto the buses. Shopping was rather woeful as the merchandise was generally unappealing for a bunch of older women.Nothing to buy for children, grandchildren or friends back home. The clothes offered for sale were not what larger , older women would wear either. However, we would be happy to sail on Vasco da Gama again. Read Less
Sail Date February 2020
I chose the cruise V014 - Broome & Treasures of the North because of the destinations of the cruise. BIG MISTAKE - we visited Geraldton on the Monday after leaving Fremantle on the Sunday, I prebooked a tour of Geraldton - it was hot ... Read More
I chose the cruise V014 - Broome & Treasures of the North because of the destinations of the cruise. BIG MISTAKE - we visited Geraldton on the Monday after leaving Fremantle on the Sunday, I prebooked a tour of Geraldton - it was hot in excess of 40 degrees at 0900 we were trundled up to the HMAS Sydney memorial whilst nice was very hot, during the chat from one of the gents volentering I heard a thump, looking around an elderly lady collapsed from the heat, hitting her head heavyly on the ground, I stood back for a moment expecting that the tour crew would attend but no, people wanting to move her after she hit her head hard, I then had to take over to offer first aid whilst waiting for the ambulance, this was totally unacceptable as the tour leaders should've known first aid and not let a guest take over. We boarded the ship to sail to Broome to hear from the captain (which was very rare) to advise we wouldn't be going to Broome due to a pending cyclone that we would sail onto Exmouth and then anchor for 2 days and tender to the town, that is out of tourist time. The towns people were amazing to welcome us and one of the best bakeries in the country can be found in the town centre - best pies in the country.. So 2 days spent just filling in time when in actual fact we could've sailed on to Broome and returned before the cyclone as Broome was not affected by the cyclone. We then left Exmouth and sailed south for day upon day at a speed between 5 - 7 knots again just to fill in time after it took 24 hours to get from Geraldton to Exmouth and 3-1/2 days sailing south to cover almost the same distance, we then arrived on Monday to Busselton where the ship arranged at short notice a tour to Margret River so I though anything to get of this ship, paid the money to be tendered to the mainland only to be met by a school bus to take us on tour, we arrived in Margret River at midday to be told to be back on the bus at 1300 to return to the ship. 1 whole hour WOW - we returned to the Busselton Wharf to be greeted by a line of about 500 mtrs of people awaiting to tender back to the ship, people we melting in the heat and the poor local visitor volunteers tried to help, another pax failed on the tender on the way back to the ship. We were then moved just enough of the coast were we could see Australia but not actually visit and then anchored there for another full day, where we could've have stayed at Busselton and visited the region. but NO don't give your guests options to do things. on 1 of the days both pools were empty so no swimming as the seas were apparently rough - NOT... then a return to Fremantle on the Wednesday with SO many very unhappy pax - the captain as mentioned was rarely seen and very rarely heard of, was it because he ruined so many peoples holidays. I manage hotels and resorts and if I treated my guest like this I would be hung. As a fairly new comer to the Australian market CMV promised the world with their cruise and the ship on offer. So disappointing I cant not really put into words, but will try without emotion. The company clearly offers cruises to a much older market which is not promoted on their site, don't get me wrong there are no issues there but they need to be open and honest with their products. The ship whilst older has probably seen better days - the public areas were upgraded by P&O as the Eden - I'm not certain that CMV really did any changes apart from stickers over P&O logos etc. You read many reviews about dirty windows and they are not wrong.. The crew are international with a mix including Ukrainian who much like Germans are not known to be over the top wth their humour - but I can say the crew do their best, service was always forthcoming at bars and outlets. I really believe that CMV need to recruit a dozen or so Australian hosts that can walk around the ship and take the pressure off the crew who do in some instances have issues with the Aussie language as their second or third language. Now back to the cruise. Embarkation seemed ok with no pressure - as always it appears pax do not read their boarding times and all want to board when they arrive at the port. I was Blue labeled therefore boarded around the first to board, we were a domestic cruise so very little to no security which was odd. We were walked to the embarkation point, asked to show our tickets and were given a handwritten card with the cruise card attached, then we moved toward the gangway and boarded the ship where there were tables lined up with staff behind laptops taking your credit card details and directing you to your cabins which were ready when boarded, I was surprised to see my bag waiting at the door of my cabin which was a positive. I went searching to buy a lanyard - went to the poorly stocked shop to be told we have sold out a few cruises ago. The laundry was $11.00 for wash and dry but the laundry on desk 5 Out of Order apart from one drier by the second last day on one washer on Deck 6 working so I lined up for the crew to open the door at 0900. Cabin 5054 - The cabin crew as always very helpful and friendly - the cabin has had carpet replaced at some stage over the years but everything else original, which was looking a little tired. But it was clean and bed was comfortable along with pillows, sofa in the room was an added bonus, small older style lcd TV and DVD player attached - has proberly seen better days. Bathroom as expected and usual for ships of this age but with a shower over bath which was better than the small showers on others ship with the sticking shower curtains. Plenty of storage with 6 large drawers and plenty of hanging space with both male and female hangers. The A/C control was digital in this cabin so you would see the temp fluctuate from 21 to 25 degree. The TV had some movie channel which were years old and not good picture quality along with ABC news and GWN7 due to the angle of the TV the remote wouldn't work from the bed hence the sofa came in handy. Being on deck 5 outside the deck 6 promenade was above the bed so you would often hear footsteps or stomping throughout the day and night so be aware of this for deck 5. Dining - 3 main restaurants all tendered to serve the same as the bistro but better presented or with a little variety just to make those dining there feel a little better. There was the Chefs Table and The Grill, I tried to dine at the grill for my birthday at sea but was refused as I was in dress shorts and buttoned shirt - I needed trousers to be allowed in to dine with those wearing T Shirts etc, I asked If I could have the meal as room service and I would wait and take it away on a tray myself but no was the answer event thought I was happy to pay the $49. So dining for me was the Bistro - if I ever see roast pork or any of its similar ways of preparation I will be sick, it was served every night. I was surprised to see lamb on a couple of nights which was a real treat along with baked rib fillet and chicken was another nightly repeat offering. Appears the outlets still carry the names branded from P&O. The food was ok - not 5 star but not the worst on offer. We had a deck BBQ with pig and chicken on spits along with normal BBQ fare which was nice but the day was very hot with flies and I felt for the staff working over the BBQ's. Breakfasts as expected but the toast was odd and often hard as,but you made do, the hot water stations often ran out of water etc. Lunch was a mix again and at 1530 was afternoon tea with scones and various odd textured cakes. The scones were OK along with the jam and some sort of cream but all good with a cup of tea. The burger/pizza bar offered a hamburger, a hotdog and a single pizza choice and baskets of chips. The coffee shop offered coffees, hot choc & higher quality teas at a cost and some cakes different to the interesting textured cakes in the desert buffet - one good thing was that staff serve you from behind glass that avoids people piling plates and wasting it or tasting it and putting it back - this stops diseases also which is great as the number of peoples carless hand sanitation. Bar staff Anton and Dometri were fantastic at the Lido Bar Entertainment - Well trivia with International crews not knowing how to pronounce words was more frustrating. There was an Aussie speaker on board for birds and another for Australian history which were in often full with no chairs to listen so you moved on. Bingo on seadays was at 1630 in the Dome at a cost of $10.00 for one ticket that was odd as they played 3 games on the one card but it filled in some time. The shows, well I will just review the Abba show, to see dancers dressed in almost Cossack costumes with singers one who thought she was an opera singer and the others were extremly very average. It was like a CD with gap between each song. The Cruise Director Freya was really not what a cruise director should be. She was rather bland and really not entertaining and was only seen on occasion. Service - As described but they do need to employ some Australian hosts to avoid the grumpy older Aussies being rude to international staff. Read Less
Sail Date February 2020
This was our first cruise on C.M.V. so we were unsure what to expect. We had the quickest ever embarkation in Freemantle and first impression of the ship was very favourable and that opinion did not alter. The décor, layout and ... Read More
This was our first cruise on C.M.V. so we were unsure what to expect. We had the quickest ever embarkation in Freemantle and first impression of the ship was very favourable and that opinion did not alter. The décor, layout and cleanliness of the ship was first class. We had chosen an inside cabin 5240 and again was pleasantly surprised with the space, layout and décor and it was available as soon as we got on the ship, followed very closely by the luggage. During the 26 nights we probably ate half of the time in the self service restaurant in the evening and the other half in the Waterfront Restaurants. The self service was O.K. but considering that 99% of the passengers were either Brits or Aussies I think that there was to much "foreign" food and not enough traditional food, but that is only my opinion. The Waterfront restaurants were on a freedom dining basis and it did work very well. The food in the Waterfront varied so much between very average and good. The quality of service also varied tremendously depending on your waiter, at times they were leaning over diners to serve, removing some peoples plates whilst others were still eating, never asked if you required a second drink. Generally not the quality of service you would expect on a cruise ship. The entertainment team were first class and very hard working, they were all talented and performed probably 10 different shows to a very high standard. I have never seen a team perform so many different shows and that is apart from doing solo and duo spots around the ship at other times. Where the entertainment was let down was by the lack of different acts been brought on board, it was day 15 before a guest act was brought on board and then he was poor. In all I think we had 5 guest spots, including local dancers in 26 nights. To make matters worse after leaving Singapore on day 12 they reduced the show to one performance per night which led to having to be in the theatre 45 minutes before performance time to get any sort of a sea. There were other varied activities during the day but to be fair laying in the sun was a better option for us. Service in bars and drink waiters was very good and apart from in the theatre very swift. Our first port of call was Geraldton in Australia and because we had been there before we didn't get off the boat, there isn't lot there for a second visit. Next stop was an overnight stay in Broome, we caught the shuttle into town and made use of the free Wi Fi and sorted out arrangements to visit Cable Beach in the evening for the famous sunset over the sea. We did this in the evening and it was good spoilt only by getting a round of drinks in that cost £40 for 4 pints of lager. The day after we had arranged a tour through Viator to be picked up at the ship and have a tour of the area. This worked well, along with another 8 off the boat, we were driven by a local in a small coach to see all that Broome had to offer. We than had a day at sea then Bali, This was the first little problem with Corona, we were due for a late arrival anyway but were delayed due to additional health checks by the local health officials, some trips, ours included, had to be cancelled due to lack of time. Instead four of us hired a taxi and had an enjoyable run round to gardens and a coffee plantation and look around the countryside. Next day we were in Lombok with a ship trip to a small offshore island which was good especially the high speed boat ride to it. Our next stop was Semerang in Java where we were met by a delightful local lady who showed us around the area and included meal in a local restaurant. This was again arranged through Viator and worked very well. We found out later that the port closed the day after to all cruise ships. We then made our way to Singapore where a lot of people got off and a few got on so the ship appeared to be only half full. The next stop after a couple of days at sea was Kota Kinabulu in Borneo where we did a short trip of the ship in the morning and then into town in the afternoon. Again after a couple of days at sea we were in Phu My in Vietnam for two days, the first day we went on a ship trip to Vung Tai, a holiday resort for a tour round, interesting but too much focus on markets. The second day we stayed on board, we virtually had the ship to ourselves, quite a weird feeling really. On to Ko Samui, we were on a ships trip around the local area finishing on a beautiful beach. Very good. Next stop, Sihanoukville in Cambodia, we got a taxi to the nearest beach, Sokha Beach, absolutely beautiful but apart from a hotel it was deserted. The journey to the beach was through their main road which was the biggest building site I have ever seen, through dozens of tower blocks all being erected, all being worked on with apparently Chinese money behind it. Goodness knows how they are going to fill them. Laem Chabang in Thailand was the last stop and this is where we had the second problem with Coronavirus. We were ready to disembark when the local authorities decided that they wanted face to face contact with the passengers with their passports in their hand, but the ship had them. The was an awful scramble to get our passports back and then queue to be inspected by the authorities. All in all it delayed us by a couple of hours but in light of later events we goy off very lightly. When we got to our trip we went to Pattaya for the rest of the day, a very big seaside resort which was interesting. We then were at sea for a couple of days and back to Singapore. With regards to excursions the shops trips were all interesting and well organised but like all cruise ship excursions overpriced. I always look before we go on a cruise at other alternatives and use Viator quire a lot. We have been on a lot of trips organised by them and never been disappointed and usually about half the ships price. The other surprising thing with this cruise was the Captain. He attended the welcome ceremony and his performance was poor and during the whole 26 days we saw him only once more, not very good at customer relations. All in all we did enjoy the cruise but it was let down with those little touches of finesse which you get with many other cruise lines. Read Less
Sail Date February 2020
We went to this overnighter to get an idea of if we would like being on a cruise ship, I found the Vasco Da Garma to be dated, looked a bit 1990’s to me, the cabins were small as expected but had stains and broken fixtures. The food was ... Read More
We went to this overnighter to get an idea of if we would like being on a cruise ship, I found the Vasco Da Garma to be dated, looked a bit 1990’s to me, the cabins were small as expected but had stains and broken fixtures. The food was average to poor and small portions, there is very little to do onboard unless you just want to drink and sit in a sun lounge all day, the entertainment for the night was a Fringe World circus act called Yuck Circus that was an absolute load of crap, this was confirmed by all in our group of twenty. For this headline act to be aloud to be on the ship shows me their contempt for their customers. There would be nothing for a child or teenager to do if you were travelling with one, It has put me off ever going on a proper cruise. Read Less
Sail Date February 2020
We love the Fringe Festival and thought this would be something different and exciting to do. How wrong could we be? Embarkation was smooth for us but our friends were held up because they had a very slow person who couldn’t type ... Read More
We love the Fringe Festival and thought this would be something different and exciting to do. How wrong could we be? Embarkation was smooth for us but our friends were held up because they had a very slow person who couldn’t type the information quickly or correctly and made many mistakes so it took them a while to check in. Our Cabin 9090 was a good size (for a ship) but the floor was vibrating so much that it was impossible to lie down and relax, let alone sleep! We moved to cabin 9151 and couldn’t feel any vibration there. The staff resolved the issue well. The Lunch food in the buffet up by the pool was the only available place serving food. It was very second-rate and disappointing. The staff seemed disinterested, but we did get a good drink waiter. The Fringe Festival shows we’re very disappointing and one ‘comedian’ said “what do you expect with one hours notice! We wasn’t funny at all. Mostly the show venues were overcrowded and the contortionists just performed in the spaces between seating and we’re hard to see as they did backbends and splits!! Not really Contortionists at all. The Mermaids swam from one side of the pool to the other and flicked their hair at the crowd which might have amused children but wasn’t funny for adults! The YUK circus lived up to its name but the beginning of their act was okay. They weren’t the advertised act. The bars were grossly understaffed and we waited far too long for our drinks 30 mins or more standing at the bar. There wasn’t any table service! The Gala Dinner was okay, not very special, not memorable, just okay. I don’t know what went wrong but the whole event was poorly organised and certainly NOT. value for money. Very one star at best. Read Less
Sail Date February 2020
We had a large booking for an overnight stay on the Vasco Da Gama. The ship itself was okay for the rating and expectation (tiny cabins and small pools) but the behaviour of the staff was the worst I have ever come across! They were rude ... Read More
We had a large booking for an overnight stay on the Vasco Da Gama. The ship itself was okay for the rating and expectation (tiny cabins and small pools) but the behaviour of the staff was the worst I have ever come across! They were rude and we felt like an inconvenience to them every time ordered a drink or food. It often took up to 40 minutes to get a drink due to under-staffing as well. Maybe that’s why the staff are so grumpy. The only friendly staff we came across were Brian the singer (Who was amazing) and the cleaning staff! Have never been treated so poorly by hospitality staff anywhere in the world. A male employee even threw the door of our cabin open (while four women were all getting dressed) at 7.30 and told us to get out of our room so he could make it up. The staff were then opening doors of cabins and leaving them open without guests around so all their valuables including handbags etc were exposed. I’m assuming these overnight cruises are an opportunity to advertise the cruise ship in the hope that people will book longer voyages in the future. I only heard passengers complaining so doubt there will be any repeat bookings from the passengers on board. Very disappointing. Read Less
Sail Date February 2020
My husband and I wanted to try another ship from Fremantle rather than fly over east or to Singapore for a short cruise, as we sail about 6 times a year. This was a one night in port celebration when we booked, but later converted to part ... Read More
My husband and I wanted to try another ship from Fremantle rather than fly over east or to Singapore for a short cruise, as we sail about 6 times a year. This was a one night in port celebration when we booked, but later converted to part of the Perth Fringe festival. We went on the Astor in 2018 for 1 night (which we hated!) but thought the Vasco da Gama might be a better option as it was ex P&O and larger than Astor. We have been on more than 50 cruises, mostly with Royal Caribbean, and knew it would not be of the same standard, given the age and size of the ship, but the online pics looked good. Embarkation was excellent - 10 mins from entering the building to boarding the ship. Many crew welcomed us on-board and the cabin was ready which was great as it meant we could off-load our bags immediately. On entering the room, we were hit by a revolting odour that seemed to be a mix of stale smoke, moldy carpet and god knows what else. The beds had not been put together, as requested, and when we tried to move the side tables ourselves, there were used plasters behind it, making us wonder when the area had last been cleaned... We decided to have some lunch in the Bistro (which was lukewarm and the veg was still semi-frozen) and wanted to get off there and then - smelly room and horrible food in the first half an hour!! We went to the customer service desk to see what could be done. Her attitude was not great and she initially told us the ship was full so we couldn't move. The best they could offer was air freshener. We said this wasn't good enough as the smell was so bad. After waiting for several minutes, we learnt that our room had been visited and suddenly another cabin was available for us to move to. We were told to keep it a secret in case other passengers found out and wanted too move also!! The new room was much better so we went off to explore the ship. The Waterfront Dining Room and bars were well fitted out, but when you look online, these are simply the legacy of the Pacific Eden and have not been changed at all. The mattresses at the adults only pool were filthy and some of the chairs and tables were also badly stained too and didn't leave a good impression. It was such a contrast to the pleasant centre pool and inside areas, and really needs attention. We had drinks in the Oceanic bar and were very pleased with the prices as they are much cheaper than the large american lines. We met a lovely older couple who loved CMV but as they hadn't tried any other lines, their expectation levels were not the same as ours. Only a couple of the bars were open but it looked like they were very short staffed as only 2 people were serving the entire area. Dinner in the Waterfront was much better than we thought it would be and the surroundings are very 'homely' and comfortable. Service was fine. The ship was being used as part of the Perth Fringe Festival and everyone was encouraged to see the headline act, YUCK circus, which had won many awards at the Adelaide fringe. We battled to find a seat where we could see the stage, thanks to a large group of people who decided add a row of chairs in front of us, because, I quote "we are suite guests and someone is sitting in our dedicated row". The show itself was unbearable and in places, quite disgusting. We are not prudes but who wants to hear about menstruation and masturbation in great detail?? Where is the humour in that? We walked out just before the end and the limited applause spoke volumes. Beds were comfortable and it was annoying to be kicked out the room by 7am (8.00-8.30am is the norm on other ships). Breakfast was in the Bistro with long queues for a mediocre cooked breakfast. On departure, other guests were complaining about the YUCK circus and we all felt that CMV had a duty of care to know what they were putting on, especially was it had a PG rating... In sum: - Old and tired but spacious room (avoid 6158) but good to have a bath and shower - Lukewarm and mediocre food in the Bistro - Understaffed - Good furnishings in the main public areas (except the adult pool area) - Limited choice but excellent bar prices - Very expensive for one night at $260 per person - only $3 less than on Cunard's Queen Elizabeth which is in a completely different league - Appear to be operating the cruises on a shoestring budget - less food choice and not enough staff Would we travel with CMV again? After our experiences on the Astor and now Vasco da Gama, no we wouldn't, which is a shame. The larger resort ships are not for everyone, but we will stick with what we know and what we love. We are all different :-) Read Less
Sail Date February 2020
The advantage of this cruise for Perth is it leaves and returns to Fremantle (with a free shuttle to get you to the train station, if you, like us are taking the train to your home). Each day there would be an announcement of where ... Read More
The advantage of this cruise for Perth is it leaves and returns to Fremantle (with a free shuttle to get you to the train station, if you, like us are taking the train to your home). Each day there would be an announcement of where we were (by latitude and longitude)-I think it would have been good to say something like "If we were on land now, we would be in Busselton", or something similar. The service was very friendly by the large crew (684 of varying nationalities-but no Aussies). I only had one hiccup, and that was in the Club Bistro buffet when I pointed at and asked for dried apricots with my cereal-and was given Rice Bubbles! Perhaps the food service staff need "recognition lessons", especially with the different English accents on board? This does not include the room staff, who were happy and courteous throughout (we actually had our gratuities removed at the Reception Desk, so we could give the money directly to the room staff). One night we ate at the Waterfront restaurant, and the menu is posted out front in the afternoon if you want to go down and make your choices (3 each course) then. There is also a Eurasian and Mediterranean version to be enjoyed. The ship was full of nooks and crannies that you could sit in to have a quiet drink, chat to others or just read and relax. (You will have to get your Jacobs coffee/tea from the machines in the Club Bistro if you want a free one to enjoy, though-otherwise you pay for it), The main pool deck is another matter. Forget going in the 2 spas, unless you are prepared to keep company with heaps of kids. The main pool was always cold, and contrary to what it said on the CMV information given to us in advance, were kept filled both port days. I didn't go in the "adults only" pool at the rear of the ship; but did sit on the lounges in the sun there several times. Our 2 berth cabin was roomy enough-the bathroom has an "Over bath shower" with US fittings-the shower is operated by a pull up button on the bath tap). The TV had 3 movies running just about 24hrs, but no cable. Our 2 port stops couldn't have been more different. First Esperance, where although the day started out cloudy, it got to 24, and humid. The bus tours were quite similar, but we got let off in town, and it was only a short walk to the tender boats taking us back to the main ship. If you are looking forward to Pink Lake-it's no longer pink, due to overharvesting of the salt. Albany started out drizzling, continuing to a full on downpour. Take the shuttle bus to York St (if you hear on the morning message that its for those of "Low Mobility", disregard it). Once the bus drops you in York Street, there are docents (Volunteers) all over the place in bright aqua parkas to help you find your way. If, however, you get a bad day; I recommend the souvenir shop "Wombat Lodge" for all your purchases, with the excellent "York St Cafe" right next door (coffee&cake, $11).Make your umbrella a sturdy one-its always windy! The nightly shows were entertaining, and the twice-daily quizzes fun (but get there early!) The bingo was left till the last sail day, and talk about pricey-ONE game on ONE page cost $10.....not the whole page, or 2 games (we didn't play, but it was a "one line, two lines, full house game, $300,$600, $1000 prizes). Two ladies we sat with a lot were disappointed with their drinks package, saying the Diet Coke was watered down, and had ice as well, the other said her cocktail had crushed ice at the bottom. We had to assemble at various points on the ship prior to disembarkation-and there was express disembarkation (you take your luggage off the ship yourself). We were given a time to disembark; however once the express disembarkation was finished, we went straight down-no crowds! Read Less
Sail Date January 2020
We went on the cruise to celebrate the Union of of my daughter and her partner. During the life boat drill one staff member verbally stated she didn’t want to demonstrate, and after being told she still didn’t demonstrate the procedure ... Read More
We went on the cruise to celebrate the Union of of my daughter and her partner. During the life boat drill one staff member verbally stated she didn’t want to demonstrate, and after being told she still didn’t demonstrate the procedure for entering the water. We then went to dinner and was refused entry for wearing dressed shorts. Getting changed I gained entry only to see another two patrons entering wearing shorts. The food was eatable but I expected better, and my wife is not a chef, but her best meals were better than what I got served on the ship. To further add I was drinking iCanadian Club in the Ocean Bar and moved with the family in tow to Lido Bar where I again asked for Canadian Club only to be told they run out. I asked them nicely to get a bottle only to be told there’s none onboard, I explained I was drinking it downstairs and they still refused, lazy. I then when back to the ocean bar and Charlie bar who had Canadian Club. I wanted to have a whinge so I went to service desk only to be told they only sell soft drink, this is my experience and I’ve been on the ship one day Read Less
Sail Date January 2020
Chose to do a short cruise with friends, first day one bar and one beer bar with about 6 staff all up to cater for whole ship Very poor selection of drinks, no sweet white wine, poor choice of beer Most of the staff seemed like it ... Read More
Chose to do a short cruise with friends, first day one bar and one beer bar with about 6 staff all up to cater for whole ship Very poor selection of drinks, no sweet white wine, poor choice of beer Most of the staff seemed like it was tooo much trouble to be pleasant and seemed like we were an inconvenience to them, probably came across three staff that seemed like they were happy in their job Entertainment team were ok, but for a two day cruise nothing done for first day, no sail away Food was good, service poor, many mistakes made with orders, restaurant staff seemed like trainees This was our seventh cruise with several cruise lines and this was the worst we have been on The only positive was the nightly dj who played good music Would I go on this cruise line again NOOO If it was my first cruise it probably be my last, which is such a pity as a lot of passengers were newbies doing a short cruise to see if they liked it Everyone we talked to were of the same opinion that this cruise was very poor in service and organisation Read Less
Sail Date January 2020
We cruise reasonably often and following a disastrous voyage on the "Pacific Jewel" in 2019 we were reluctant to try it again. However, due to an excellent value for money offer, we made a decision to take a 12-night cruise on ... Read More
We cruise reasonably often and following a disastrous voyage on the "Pacific Jewel" in 2019 we were reluctant to try it again. However, due to an excellent value for money offer, we made a decision to take a 12-night cruise on the "Vasco da Gama" to Bali & back to Fremantle. Sure the ship is a bit dated but so are we! From our experience, this voyage met all of our expectations and probably more. Our cabin was not an upmarket one but it was still adequate and the cabin stewards very attentive. Overall the staff was brilliant, so happy and obliging and sometimes we had to wait a few minutes for our drinks when ordered. Casting my mind back I might have had to do this at a pub or restaurant at home in Australia! Those who complain - just get over it and think of the more important things in life. The food on board was top class and a huge variety to choose from and the service in the restaurants was superb. We were seeking a cruise based on acquiring rest and relaxation and we certainly got that on the "Vasco da Gama". If you are seeking a cruise that provides activities and entertainment 24/7 this is probably the wrong ship for you but if you want a cruise that will provide an environment with peace and quiet with plenty of trimmings this could meet your needs. I cannot recommend the "Vasco da Gama" highly enough. Read Less
Sail Date January 2020
Day we got on the cruise I turned on the air-conditioner, to the highest temperature only to find out that it wasn’t working. I then decided to have a shower and found that there was no hot water. The technician arrived approximately 2 ... Read More
Day we got on the cruise I turned on the air-conditioner, to the highest temperature only to find out that it wasn’t working. I then decided to have a shower and found that there was no hot water. The technician arrived approximately 2 hours later to repair the shower. It was really disappointing because we had a long day and needed to shower and retire. After the repair to the shower the bath was left with black debris which was not cleaned up by the technician. I went to the Shore Excursion desk and spoke with the female Deputy Officer to ask if there was a shuttle bus provided in Broome. The deputy said that I had to wait for the program to be released that evening to find out this information. I felt that the deputy was rude, because all I needed was a simple yes or no to my question. I’ve been on 10 cruises and the staff have always been very polite and helpful. This was very unprofessional and unnecessary. We paid to go on an day excursion to Kuta, by shuttle bus. We were told to sit in the Hollywood lounge until we were called to proceed to deck 3. When we reached deck 3 an officer swiped our cruise card and we were told to stop, because we had a balance owing and that we were disembarking in Kuta? We explained to the officer that we don’t have a balance owing, because we check our account daily and were not disembarking. He said that we had to go to the reception office on the 6th floor to sort it out. We were so embarrassed and humiliated in front of all the other passengers in the queue, because we knew that we didn’t have a balance outstanding and we were returning to the ship that afternoon. The officer didn’t offer to call the reception office to check what the problem was, instead they sent us all the way back to the 6th floor We had to struggle getting through the crowd to make our way back to the 6th floor, only to find out that we have a credit balance owing to us. The receptionist advised that the steward gave them the wrong cabin number. We were in cabin 4071 and the guest who were in cabin 4051 were the ones who needed to sort out the problem with reception. On our way back to deck 3 we once again had to get through the crowd which were hostile and accused us of jumping the queue adding further humiliation to our already embarrassing situation. We were afraid of missing the shuttle bus and didn’t feel that we had to queue up again since it was the fault of your staff. Who provided the information to the officer at the gangway at level 3? Are your computers not able to provide this information to the officer at level 3? Who logs the information into your computer because reception said that the steward gave them the information (the incorrect information). You must have a list of all the guests disembarking at various ports in your computer, so why was this information not checked and double checked before humiliating your guest? The dress code that evening was “informal” at the Waterfront restaurant, as per the program provided to us. The manager dressed in white pointed to my husband and said long pants tonight. He didn’t say “excuse me” and address me in a professional manner, to ask me to go and change my clothing. My husband turned and left to change his pants, only to return and find many others guests in the dining room wearing board short and thongs. Once again we were humiliated in front of the guests because of the manner in which he addressed us. The following evening we returned to the Waterfront restaurant and asked the deputy manager if we could have a word with the manager. When he arrived I asked if we could step aside so we could speak with him privately. I told him that he needed to redeem himself for the manner in which he addressed us. I told him he embarrassed us and humiliated us in front of the guests who were behind us. He explained that the supervisors, didn’t notify the restaurant staff that the dress code was informal. They only told staff later that evening what the dress code was, however we had the early dinner seating. I find it very unusual that the guests are required to read the programs to find out what is going on, however your staff don’t know what is going on. He explained that he went to all the guests wearing shorts and apologised to them, however he didn’t apologise to us while we were having our 3 course meal. He finally apologised to us, however I didn’t find it sincere because he didn’t apologise to my husband that evening, when he apologised to all the other guests. He said that he couldn’t find us in the restaurant, but found all the guests. He didn’t even bother to enquire what our names are while speaking to us. He asked that we don’t report this to the management. On the day we were disembarking and we were told to vacate the cabin by 7am and to proceed to deck 6, because we had the express disembarkation. There were no signs directing us where to queue. An officer came and demanded that we move bags out of the way because he needed to set up. He grabbed bags and put them on the other side. These were not our bags, so we were shocked to hear him yell to us move! Move these bags! I need to set up. Once again this officer was so unprofessional in his approach to us as your guests. When disembarking the same officer said Good Morning to me in a cheerful voice. I told him it’s a little too late to greet us after how he had treated us just a few minutes ago, yelling to us to move bags. I believe as a paying guest we should not be treated by your staff in this manner. I have to bring this to your attention as I would like you to address my complaints and teach your staff how to be professional. You can be proud of your cabin stewards and cleaners, who were always so polite and treated us with utmost respect. Read Less
Sail Date January 2020
Vasco da Gama (Cruise & Maritime Voyages) Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.0
Entertainment 3.0 2.9
Public Rooms 4.0 3.5
Fitness & Recreation 4.0 N/A
Family 2.0 3.5
Shore Excursions 3.5 N/A
Enrichment Activities 3.5 N/A
Service 4.0 3.0
Value for Money 4.5 N/A

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