5 Helpful Votes
Sail Date: December 2016
We decided to take our family along with us as this trip covered Xmas and New Year. The Nuro virus was already onboard when we got on in Fremantle, but we thought hygenie would help us stay free of it and it worked, none of the 6 of us got ... Read More
We decided to take our family along with us as this trip covered Xmas and New Year. The Nuro virus was already onboard when we got on in Fremantle, but we thought hygenie would help us stay free of it and it worked, none of the 6 of us got it, and our grand daughters are 8 and 10. They had the best time in the kids club, made wonderful friends. so that freed there parents up to have that well earned holiday, and that they did. We had that chance to be with the girls at meals and in the pool and Xmas day was just the best. Dining was made lovelier by our waiter who we also had a breakfast. New Years eve was a blast, everyone onboard enjoyed themselves. The staff on SUN are just the best, so friendly and helpful. The stops were not that wonderful. we went to the first stop last as we had to avoid a cyclone. and Komodo island was great. I had been before so didn't go ashore the others did and well worth it. Just the views from the ship were wonderful. Bali was Bali. and they others I didn't like and got off in two and came back to ship in an hour or so. Our cabin B705 was comfy and clean. Laundry went the whole time this trip, no dramas there. Would I go on the Sun again making it a 4th trip...you bet. but off on Sapphire next. Read Less
12 Helpful Votes
Sail Date: December 2016
This was our third cruise on Sun Princess. After touring the South Pacific in Dec. 2013, and New Zealand in Dec. 2014, Xmas and the new year 2016 seemed like a good choice. Boarding was not a problem, having been warned of later ... Read More
This was our third cruise on Sun Princess. After touring the South Pacific in Dec. 2013, and New Zealand in Dec. 2014, Xmas and the new year 2016 seemed like a good choice. Boarding was not a problem, having been warned of later boarding times due to necessary cleaning regarding norovirus presence. The same happened for the previous two trips, so no surprises there. Once aboard, we went straight to our cabin to ready for dinner. The Marquis dining room was as expected, and after some negotiation, we had a table for the two of us; very accommodating Maitre De, many thanks. All our main meals were had there; excellent cuisine, and excellent waiter and his assistant. For breakfast and lunch, Horizons was our choice; select your own food combinations for your pleasure. Most serving staff were of good nature, but several seemed rather tired and a little snappy at times. Understandable, and easier to ignore. During the first few days at sea, there was an ever present odor in the passageway of deck 11, Aloha between the forward elevators and our cabin. The cabin staff appologised for the problem, which took nearly three days to rectify. I'm afraid urea is not a pleasant experience for any person. A short time after that, My wife and I came down with what was 'diagnosed' as norovirus by the duty nurse. Neither of us was seen by this 'nurse'. We were confined to our cabin for 24 hours, a necessary precaution. A package of capsules was sent to each of us to help plug each end, so to speak. Gastro Stop is still Gastro Stop even by any other name.Since my wife was still feeling 'off' afterward, we were confined for another 24 hours. Fair enough, we did not wish to be responsible for other passengers discomfort. At this stage, we had to utilize room service for our meals. The selection is a little restricted compared to the main dining, but quite adequate particularly under the circumstance. After another day and a bit passed, we had not been contacted by the duty 'nurse', so I rang the medical rooms to confirm we were feeling good again. We were allowed out once more. Good cheer. With that episode behind us, it was time to enjoy the rest of the journey. Most of our evenings were spent at Crooners after dinner. Maurizzio is the main attraction for entertainment there. One can join in with the songs, dancing and chit-chat with other passengers. The majority of bar staff we found to be accommodating. The International Cafe we found to be crowded at the best of times, unless very late into the night. Not an overly important issue since there are other places to have a coffee. Could not say much for the shore excursions; Komodo Island was fully booked before we boarded the ship - limited visitors allowed on the island at any given time. Fair enough. Bali (Benoa) was the fun stop. It allowed my wife to buy some presents for the rellies after our return. She also enjoyed a full body massage, bless her little cotton socks. The only other stop we went shore-bound was Macassa. Since it was raining mostly, we spent about one hour walking near the port. Missed the markets due to poor information, but no loss, didn't spend anything there. Overall, we found the cost of excursions via Princess to be overpriced. On our NZ trip, we arranged tours on shore, most costing better than 50% less. Since the main reason for this cruise was to unwind after a heavy working year, (yes, not all of us oldies are retirees) we didn't need to rush around with activities so much. We met with several couples to share our and their stories and experiences. Back in Fremantle, disembarking was the easiest part; straight through from ship to shore. Uber took a little bit longer. Overall, we will travel again, but will try other lines as well to get a better feel for them in all fairness. Read Less
1 Helpful Vote
Sail Date: March 2016
This was our first cruise and its duration, embarkation point and destinations were what determined that we take this cruise, it was deemed to be a bit of an experiment to see if we both enjoyed this way of travelling and relaxing. We were ... Read More
This was our first cruise and its duration, embarkation point and destinations were what determined that we take this cruise, it was deemed to be a bit of an experiment to see if we both enjoyed this way of travelling and relaxing. We were not disappointed, it was the experience of a lifetime which was made even more enjoyable by every one of the staff. We have already booked our next cruise and is the way we will be holidaying into the future. I particularly enjoyed the art auctions, and purchased a number of paintings (3 x Daniel Wall - hand embellished giclee and 2 x Patrick Guyton unique variations). I know there have been criticisms of Park West however to date our dealings with the staff associated with the auctions were first rate and was happy to purchase what I did, especially as I went in with a view that we only purchase something if we really like it. The cabin was the perfect size, however I recommend that where possible stay in a cabin with a balcony or at least a view. Meals were magnificent and we were lucky to dine with four wonderful people each evening which made the cruise even more enjoyable. I do however suggest that if possible take the stairs when ever you can and not the lift, I can see that it would be quite easy to stack on a lot of weight, the food is to nice to pass up and you always seem hungry (must be the sea air). I do suggest you bring a suit that is perhaps a size bigger than you would wear normally - the formal evenings are usually later in the cruise and by then you may have added a few pounds (i know I did). The entertainment was wonderful also and I attended shows and other cultural events that I would not have considered if I had not been on the cruise. I have not been on any other cruise ships however if the next cruise is as half as good as this on was I will be extremely pleased. From a personal perspective regarding ports we visited, sadly I would not recommend any of the places we went ashore other than Kuala Lumpur & Singapore. I struggled somewhat with the climate however I mostly struggled with the constant harassment by the locals trying to sell me something I didn't need or want. It got to the stage where we had to escape to some place that was free from this unstinting pressure to buy something, these places of solitude and peace are almost non-existent in Langkawi, Penang, Kuta and Phuket however I suggest you locate them so that you can escape when the pressure mounts. Our next cruise is in the Mediterranean. Read Less
5 Helpful Votes
Sail Date: December 2015
Sun Princess has unfortunately seen better days. The ship is definitely showing many sign of age. Good points :- Wonderful, happy crew who were always friendly & accomodating ( special love to Jasmine in the Wheelhouse bar from ... Read More
Sun Princess has unfortunately seen better days. The ship is definitely showing many sign of age. Good points :- Wonderful, happy crew who were always friendly & accomodating ( special love to Jasmine in the Wheelhouse bar from " free wi-fi " boom,boom,boom! Great entertainment - professional & so enjoyable that many nights we couldn't make dinner in the restaurant as we had to run between two shows so ate in the Horizon food court. Mark ( cruise director) is a very professional yet still friendly person who always welcomes you as a friend. Bad points :- Cabins are small & cramped, the balconies are tiny. The bathroom is so small that it's hard to close the door when sat on the loo !! ( Have no idea how all these abnormally obese people who are always on board cruises cope in such a small space - hard pushed to get more than 2 of them in one of he lifts !!! ) LACK OF CONTROL FROM PARENTS &/ CREW in pool area. It quite clearly states on signs " No jumping or diving" but the whole pool is taken over by them doing just that - to the detrimate of adults being able to enjoy a leisurely dip& swim.It is so bad that even sitting at tables by the pool bar can result in being drenched. Totally unacceptable.The deck attendants should be enforcing the ships rules & ensuring that the parents take responsibility for their children's behaviour. Also the top pool clearly states " adults only " so why is that one also filled with kids ! In addition to have kids & teenagers running around corridors, having fun in the lifts, sitting on & taking up all space on public area stairs whilst being hyperactive & loud up to midnight HAS to be addressed by the ships staff if the parents have no interest in the comfort of their fellow passengers. Passengers have been taken off at the next port for unsociable behaviour, so the parents of these unruly, disruptive offspring should be warned with the same scenario if they don't take responsibility for them. Also, when movies under the stars is playing - the pool should be netted off -as the noise from the kids in the pool makes it impossible to enjoy the movie. Last time we were on the Sun Princess this did happen & we were able to enjoy many star filled nights watching movies by the pool without screaming,yelling & the fear of getting drenched from undisciplined,far past bed time brats!! - The main restaurant is very slow in service - one of the reasons we had to start eating in the Horizon if we wanted to watch a couple of shows within the short time span. Also the quality & choice of food is not what it used to be - we noticed this on both the Sea Princess & Sun Princess recently -yet on the Regal Princess last year, around the Mediterranean, it was spectacular. Do hope that we in Australia aren't being given poorer quality. Read Less
7 Helpful Votes
Sail Date: December 2015
We were with a family group of 11 and had an amazing time on the Sun Princess and she still lives up to her name of providing excellent service with a personal touch. This was a Xmas and New Year Cruise and attention to detail was made to ... Read More
We were with a family group of 11 and had an amazing time on the Sun Princess and she still lives up to her name of providing excellent service with a personal touch. This was a Xmas and New Year Cruise and attention to detail was made to create that Xmas atmosphere; with the ship decorated nicely in Xmas theme, Santa Claus visit for the kiddies, Xmas Choir and Xmas treats., News Years hats for the gentleman and tierras for the ladies in the dining room, a lovely New Years Eve Ballon Drop Party. They also did a ballon drop for Princess's 50th Anniversary and this was a great evening. We cruised with her back in 2011 and the staff services right through out the ship were excellent, nothing is too much trouble, ask and you shall receive within reason. This has been our 6th cruise with Princess and the quality of service by all staff in all areas has been top grade and the personal touches by staff make it even more special. Stateroom: We had a balcony stateroom on Carrib Deck 9. Although the rooms are looking a little tired now due to the age of the ship, the facilities were clean and comfortable. She under went a renovation in 2013 but the staterooms were not renovated at this time, only the public areas. Our stateroom steward Carmelo attended to any requirements and our stateroom was cleaned on a regular basis, twice a day. I take my hat off to them, they certainly work hard for their money to please us. Dining: We had 11 family members on this cruise and we initially were separated on two tables for dining but we asked the Maitre Rui Pereira to be seated on one table and that was rectified the next day. We had the early dining at 5:30pm, the late dining was at 7.45pm. The food menu in the Marquis Dining room was superb, you could order what you like, if you want two mains you got two mains, if you want three sweets you can have it. If you didn't like a particular food that came with the dish, it was altered for you, if it can be done. The wait staff Vicki and Suri were so in tune to our requirements; they new what wine and drinks we like, gave us a run down of their favorites off the menu and recommendations, they added the personal touch by calling us by name and having small conversations with us about our day. The Horizon Court buffet had a good selection of food and we ate here sometimes for breakfast and lunch. They constantly serve food throughout the day from 5.00am to 11.00pm starting with Continental Breakfast, Breakfast, Lunch, Light Snack, Dinner. We also used the Regency Dining room to have breakfast (7.30am - 9.30 am) and lunch (12.00 - 1.30pm. Afternoon tea (3.30pm - 4.30pm) If you find it too crowed in the buffet this is nice to escape the crowds. There is also Verdi's Pizzeria, a separate dining seating area on deck 8. There is no extra charge for food, the pizzas are fairly large 10 inch, and this is open from 11:30am - 2.30pm and in the evening they serve pasta instead of pizza (5:30pm - 11.00pm). There is also the Terrace Grill that serves different types of burgers, chips, bratwurst sausage, assortment of meat pies. The burgers and chips were yummy and we had these for lunch sometimes and also when we were feeling a bit peckish. Open 11.00am to 8.00pm. Meal times could be subject to change for all of the above. We grabbed an ice cream from time to time from Swirls Ice Cream Bar. The International Cafe on Deck 5 24 hr. It's nice to sit in this area and have a cuppa with friends, listen to music or glaze out at the ocean. They have a selection of cakes, cheeses, sandwiches, buns. No additional cost. However you pay for your coffee and tea. There are package deals you can get for your drinks. One includes a coffee card for speciality coffees, tea, hot chocolate. We ate once in the Sterling Steakhouse, due to a free invitation. There is a wide variety of steaks you can choose from. But unless you are really into your steaks, I don't see the point in paying extra money to eat here, when you get superb food and service in the dining rooms. Kai Sushi you pay extra to eat here. We are not big fans of sushi so we didn't eat here. ENTERTAINMENT: There is such a variety of entertainment to suite all age groups: Production Shows, Musicians, Comedians, Jugglers, Singers, movies in the room, theatre, or Pool Deck Under the Stars, games, carpet bowls, golf putting, Bingo. Water Volley Ball, Ping Pong, Shuffleboard, Teens Wii, Karaoke, Parties in the evening on pool deck., Trivia, Casino, Choir, Enrichment Programs, library, The list goes on. You can do as little or as much as you like. There is something there for everyone. We love the Wheelhouse Bar and thoroughly enjoyed the music of 2 Cool Duo and it was nice to sit and listen to them or do some moves on the floor. The production Shows: Piano Man, Shimmy, Save the last Dance, Counrty Jam, British Invasion, Sweet Soul Music are first class and I really enjoyed the talent of all the Princess Dancers and Singers and the Princess Orchestra of Musians. They do an amazing job and you can see how hard they work to entertain us. Juggler and Singer David DiMuzio was really amazing. Comedians Diane Cousins, Simon McKinney and Impresssionist, Danny McMaster had me in fits of laughter. Andy Joy Singer and Multi Instrumentalist was brilliant as was Volcalist, Beven Addinsal. Ace McDermott had me mesmerized with his magic show. Jane Cho, Electric Rock Violinist and the variety of music she could play with this instrument from Beatles, Queen, ACDC ect just blew me away. The international Crew Show. The staff put on this show and there is certainly a lot of talent amongst them. The skit, When I was Apond the Sea, is hilarious and is a regular skit Princess out on. Cruise Director, Mark Turner has done a excellent job at putting all this entertainment together. I love the formal nights and on this cruise there were three. I love getting dressed up and wearing my cocktail dresses. Cruising is an opportunity to wear all your lovely dresses even on casual nights. After the shows and entertainment, it's lovely just to stroll deck 7 outside before going to bed or go to the Wheelhouse Bar or Crooners Bar and listen to music and do a bit of dancing. During the day we loved making use of the pool area and the pool and Spas at the back of the ship is where we like to head and take in a cocktail or two from the bar close by. Sometimes we will head to our room for a little snooze or watch current movies on demand. After breakfast we like to walk outside on deck 7 and do our mile walk, which is 3 laps around the ship. PORTS: I found the on shore excursions very expensive. We decided to only book excursions for Komodo, Ujung Pandang, Semarang and Lombok. We did Probolinggo and Bali on our own. You just have to make sure that you allow plenty of time to get back to the ship on time, because they will leave without you, if you are not on an organized tour arranged by Princess. The main attraction for Probolinggo is Mt Bromo where there is an active volcano. We didn't go on this tour because of the price $370.00 Per person and part of this tour was cancelled due to the volcano being too active. Normally you would go by four wheel drive, donkey and then climb 250 steps to the rim. You only went by four wheel drive to a safe distance to see Mt Bromo. We just wondered around the town and took a tri-taxi back (push bike with a cart) this was all part of the experience and good fun. Komodo and Pink Beach tour were excellent but be quick because Pink Beach is very popular and this tour sells out quickly. Pink Beach has crystal clear water and excellent for snorkeling, it has to be one of the best snorkeling spots with all sorts of colorful corals and tropical fish, that I've snorkeled on. You can't go to Komodo Island unless you are on a tour, so you can't do this on your own. All the ports I went to were interesting, it's a matter picking a tour that best suites your interests. You just have to remember that this is a third world country and facilities are not the same as back home. Experiencing different cultures is all part of the fun and you need to go with the flow. It does make you appreciate what we have back home. We were absolutely spoilt on this cruise and can't wait to be on another. Read Less
3 Helpful Votes
Sail Date: December 2015
my wife and I really enjoyed this cruise.The entertainment was very good,the "British Invasion" show was very good indeed. The International cafe was a huge improvment on the old bar that was there before,and the range of ... Read More
my wife and I really enjoyed this cruise.The entertainment was very good,the "British Invasion" show was very good indeed. The International cafe was a huge improvment on the old bar that was there before,and the range of cakes and sanwiches was excellent. The addition of the "all in" drinks package was a good idea as well. The ship Is going for refurbishment in a few months and it does show here and there,but it did not stop us having the best cruise that we have had. The food was first class and the waiting staff were very attentive. Read Less
4 Helpful Votes
Sail Date: December 2015
This cruise over Christmas and New Year was not worth the premium that we paid to travel at this time of the year. I don't think we got anything extra to justify the daily price of travel over a holiday period. This was my third ... Read More
This cruise over Christmas and New Year was not worth the premium that we paid to travel at this time of the year. I don't think we got anything extra to justify the daily price of travel over a holiday period. This was my third Princess cruise and each time the entertainment (Production shows) have become more pedestrian and uninteresting. The dancers seemed to be just going through the motions and there were only 2 singers for each production that I saw. I was disappointed as I had cruised on Sun Princess in 2006 and was highly entertained by the shows and music. This was a major reason why I chose to continue with Princess, however I realise that all cruise lines have their limitations when it comes to entertainment and it is a bit of a lottery what you get on any given cruise. Other entertainers varied in their ability to engage with the audience and their level of talent. Some were really fun and lively, others were simply dreadful and I Ieft after a few songs. In future, I will be trying out other cruise lines as my previous decision to remain loyal to Princess mainly for the entertainment has been revised after this experience. However on a positive note, the Movies under the Stars is a really good innovation but somewhat spoiled by the unsupervised children in the nearby swimming pools making so much noise that it distracted from our enjoyment of the movies. The shore excursions were the most expensive that I have encountered on any cruise. The itinerary definitely left a lot to be desired in terms of variety and interesting places to visit. I wouldn't recommend any of the excursions as value for money. Customer relations - It is really unfortunate on Cruise ships that as the staff are on contract they will generally not challenge rude abusive passengers and just stand there taking whatever is dished out in case they get a bad review. Or they simply don't know or are not trained how to set boundaries in the customer service environment. This creates a poor atmosphere for passengers who then have to be a witness to some peoples' ignorant attitudes. I realise that Contract employees anywhere are subjected to similar constraints and this is one of the down sides of being employed on such a basis. However, Princess needs to lift its game in how it trains staff to deal with this sort of behaviour. Despite the above, the most positive thing I have encountered on Princess cruises is the personal nature of the customer service which has always been friendly and helpful. Food: Unfortunately, I found that the Horizon Court food lacked variety (e.g. if you want variety you have to pay extra to go to a theme restuarant.) At least you could be assured of getting the same food at most of the meals. It was disappointing not to have theme nights as on previous cruises e.g. Asian, Indian etc. Facilities: The public toilets were frequently messy with wet floors and paper scattered around. Sometimes it was quite hazardous to navigate your way through the water on the floor! Also, they were not serviced frequently enough for the volume of people using them. The decks surrounding the swimming pools didn't have enough staff to keep them clean and tidy throughout the days. There was often spilled drinks, popcorn and other rubbish lying around. Also the used towels were left lying about when passengers were long gone. The International Cafe lacked any rubbish bins for passengers to dispose of their disposable cups and paper waste and due to lack of staff cleaning up, we often had to sit at a table covered in other people's waste. Air conditioning was variable throughout the ship, some areas were very cold e.g. Vista Lounge and others were stuffy and hot e.g. Princess Theatre. They didn't seem to be able to manage a stable temperature in the public areas. Would I travel Princess again?? - probably if the itinerary is right. However after this average experience I no longer have Princess at the top of my preference list!! In my recent travels, I have found some cheaper cruise lines with more passengers per ship are leaving them behind in terms of passenger experience and facilities. Read Less
Sail Date: September 2013
I can only wonder what experience if any "Terrific Holiday" has had cruising. We have travelled with 4 cruise lines, and the Sun Princess was the pits. In brief, the cabins,( we had a balcony cabin as usual), were the smallest ... Read More
I can only wonder what experience if any "Terrific Holiday" has had cruising. We have travelled with 4 cruise lines, and the Sun Princess was the pits. In brief, the cabins,( we had a balcony cabin as usual), were the smallest we have had and the bathroom was also undersize. The ship could only travel at 1/2 speed owing to a power problem, that reached a climax when the ship was stationary and adrift a couple of hours out of Port Klang en route to Penang in the middle of the night. Then after spewing out heaps of black foul smelling diesel gunk for maybe 30 mins, we began to move slowly again. Why did 2 vessels hove to near us?. No word from the crew the next day to explain. The toilets were out of commission for a couple of hours one day, then about 15 min that we know of the next. At least 1 lift was O.O.C. all the time. We had to miss out visit to Bali, as traveling at 1/2 speed we had to save time. We were given a $150 compensation to be spent only on the ship. Big deal at their profit margins. The food was poor quality, and even the effort to put labels on the dishes and sauces in the buffet was usually too much for them. As an example, my wife who loves Beef Wellington, could not eat it. We only ate in the restaurant twice, as the meals necessitated a visit to the buffet after. The options were poor, as well as boringly the same. One report I read was about the Leatherjacket fish. After spending a number of years scuba diving and spear fishing, there is no way anyone I know would catch them let alone eat it. Doubt that even a cat would touch it. Service was good but ruined by the likes of the above examples. Guess we will leave it at that. Would we travel with princess line again. No way. RCL for us.   Read Less
Sail Date: August 2011
My husband and I travelled with our Grandson Michael and my two sisters and a brother-in-law. From the moment we boarded we were greeted with friendly staff who went out of their way to make us happy. The food was excellent and the ... Read More
My husband and I travelled with our Grandson Michael and my two sisters and a brother-in-law. From the moment we boarded we were greeted with friendly staff who went out of their way to make us happy. The food was excellent and the evenings were memorable with the staff putting on fantastic shows. The tours I had organised privately for our group of six and they all went off very well. Our highlight would have been the 1 hour trishaw ride around Saigon, that was fabulous. In Sihanoukville, we just got the free transfer bus into the city and then we got a trishaw to take us for a ride along the beaches and we went to the market. At the supermarkets you can get the cheapest liquor we have ever seen. We took some pencils etc to hand out to the children, some guests took clothes and food to the orphanages. In Thailand we managed to get an hours ride on the Chao Phraya River which was lovely, plus we went to the Grand Palace and the weekend markets. We always enjoy Kuala Lumpur and Singapore, This time in Singapore we had breakfast with the animals, before we went shopping. A great holiday and can thoroughly recommend it. Read Less
Sail Date: August 2011
Embarkation: This was going be the longest queue we experienced on this cruise, as we don't have Platinum or Elite status,[ not yet anyway, but I'm working on it] which is preferred check in. Nevertheless, it was run smoothly ... Read More
Embarkation: This was going be the longest queue we experienced on this cruise, as we don't have Platinum or Elite status,[ not yet anyway, but I'm working on it] which is preferred check in. Nevertheless, it was run smoothly and we didn't have that long to wait. Once on the ship, it was like coming home, familiar after our last cruise. Our suitcases delivered quite promptly to our cabin. Cabin: We chose Aloha Deck cabin A311 on the starboard side of the ship. Exceptionally clean and well maintained. Plenty of coat hangers in the cupboards. I love having a balcony, as it's great to just watch the sea, and I saw plenty of whales, flying fish, a sea turtle etc.and I love to have the fresh air on my face. Our steward Saks did a great job. Ship Activities There are always lots of things to do on a cruise. We are not in to doing a great deal, just like to relax in the sun and swim when it gets too hot. For those who like to keep busy, there is an endless choice of activities going on, so there is no excuse for boredom. We enjoyed Captain Neptune's arrival when we crossed the equator and the special nights e.g. Tropical, Country & Western etc. Dining We chose 2nd sitting, in Marquis Dining room. Very well attended by our food and drinks waiters, the food always fresh and delicious. Great variety of choices,but conscious of the ever expanding waistline, tried to cut back on all the 4 courses.On the nights we had been in port, we went to Horizons Court. We always went to Horizons for breakfast and lunch, great choices of food once again. Also fantastic service from the staff. Entertainment The variety of shows offered is really good, especially the singing and dancing troupe, very professional. The other artists were great too and as well, the passengers formed a choir who performed at the end of the cruise, which I believe was a lot of fun to be a part of . I want to make special mention of the talented crew members who entertained us with a fantastic concert, not to mention the passengers who also showed us their talents. Mark and Frenchie our cruise directors kept us in stitches and what can I say about Marvin, one of the cruise directors. It was worth just going on the cruise to see Marvin. Ports of call Not sure of what to expect, as we had only been to Bali and Thailand before,it was a bit disappointing to find there was so much travelling time from the port to the main cities of Ho Chi Minh[Vietnam] Bangkok[Thailand] and Kuala Lumpur [Malaysia], which left little time to really see anything, let alone do any shopping. I know that there is little anyone can do about it, except give more time before the ship sails, so it leaves more time to get back to the ship.It meant we spent 3 to 5 hours on the bus and lucky to get 3 hours in the city. Bali We took a pre arranged tour to Kintamani Volcano with Gusti. It was a fantastic day. Of course, as in all these tours, they include a visit to the Gemshop, the Artists, Wood carving etc etc. If you don't want to go to all these places, just tell your driver. Visited the Holy Water Temple and then had a lovely lunch overlooking the volcano, then stopped at a coffee plantation for tastings. Drove on through a very congested Ubud and back to the ship. The roads are extremely busy with the Balinese now owning more cars than motor bikes, as was in 1997 when we last visited. Sihanoukville Cambodia What a good day. No big bus ride, just a short trip by free shuttle to town, then choose a Tuk Tuk driver for the day and off you go. Sophat was our very obliging happy driver and he took 4 of us to a very nice resort to have lunch and then a scenic drive. A lot of fun. a very poor country, but such friendly smiling people. I would like to go back again. Now the negatives !!! Nothing in this world is perfect, even a cruise, and I don't like dwelling on negatives, but there are a few points to mention. There was a not so nice pooey smell around certain parts of the ship. Not sure if there was a sewer problem, but it was off putting, especially when the stomach was a little queazy. On the whole most people were friendly, but there seems to be a snobbish element on Princess cruises [ can't comment on other cruise lines]. It doesn't cost anything to smile or say hello, good morning or good afternoon etc when on a lovely holiday such as this is. And rudeness to the staff or fellow passengers should not be tolerated. Lighten up. Princess, please do something about your laundries. Not mentioning laundry rage, but why can't you put at least a few more around the ship. We all can't afford to pay to have our laundry done. And fellow passengers, make sure you don't hold others up by not coming back on time to take your clothes out of the washing machines or dryers.Not everyone wants to spend hours in the laundry room. On the whole this cruise was most enjoyable, the ship was very well run from the captain down. I can't wait until I have saved up enough to go again. Read Less
1 Helpful Vote
Sail Date: June 2011
Embarked on this cruise at Fremantle, Western AustraliaEmbarkation was easy and well organised, I had been on the Sun Princess before 3 years ago.This is a very easy review, from the moment i boarded until i got off everything was just ... Read More
Embarked on this cruise at Fremantle, Western AustraliaEmbarkation was easy and well organised, I had been on the Sun Princess before 3 years ago.This is a very easy review, from the moment i boarded until i got off everything was just fantastic, particularly after the existing cruise director got off in Singapore and a new one Mark got on board.He transformed the entertainment.Let me get the negative side out of the way first !Very simple, in its day the Sun Princess was a great ship .However, it is in great need of some work. It was tired, Cabins are small compared to newer ships, balconies are very small and it always seemed crowded.Now for the good side, The ship was very well run,the food was fantastic, the staff were fantastic and i even saw some providing help to some disabled people like getting food for them, assisting them in the pool when the ship was in port.The tours were well organised and i felt ,value for money. The entertainment was great once Mark got on board.The staff appeared relaxed, happy and focused on providing everything for a great holiday.I spoke to many staff and they all loved working for Princess. I also got some very unusual feedback regarding the Captain and Officers.Without exception there was a great respect for the Captain and officers of this ship.Captain Craig Street was in command and the staff loved him. One staff member indicated that he was the first to go down and have meals with the staff and treats everyone with respect. This is a killer combination for a well run business no matter what it is.I had a great time and enjoyed every minute.Sadly on my return i noticed on the Princess web site that as from January 2012 smoking will not be permitted on balconies.I am a smoker and will not be doing another Princess cruise. Read Less
Sail Date: May 2011
We found that the 49 day cruise was a pleasant experience. Shortcomings encountered did not really diminish the overall enjoyment. Entertainment was very good, other attractions provided such as bingo, trivia, card playing etc filled out ... Read More
We found that the 49 day cruise was a pleasant experience. Shortcomings encountered did not really diminish the overall enjoyment. Entertainment was very good, other attractions provided such as bingo, trivia, card playing etc filled out the day well. Dining facilities were good, food quality, variety and general service was also good, particularly in the main dining room. We took our formal dress (dinner suit/formal gown) this was really not required as the majority did not dress for the formal nights and we tended to feel a little ridiculous. I would suggest that if formal nights are to be held, then one of the dining rooms be allocated to those formally dressed, and the other to those who do not wish to bother. It is a even more difficult when some at your own table do not dress and you have, you tend to feel a little snobbish.Other areas I would comment on are: (1) Pool; not covered, bad/cold weather chases people inside thus crowds (3/5 rating). (2) Cards; no allocated space, moving around constantly (1/5 rating). (3) Library, to few books/games/controls (2/5 rating). (4) Internal comfort; seating too limited (more so on cool day), photo area takes up too much potential seating room (3/5 rating). (6) Internet to slow, charging system, by time, encourages this (1/5 rating). (7) Aussie Football; a total, unmitigated disaster, I only went because I was advised footy would be televised, they got it in Hong Kong, but not on the ship, (0/5 rating). News on Ship, The aussie news sheet left a lot to be desired, is that the best that can be done with todays technology, (1/5 rating)Excursions, these were a mixed bag, from conversation many were poor value for money, on one we were on I understand extra buses had been added at the last moment(wild game safari), subsequently during 1 hours plus on the bus, the host said 10 words and made it difficult to ask questions. On top of this the food for lunch was laid outdoors, where the flies got first go and was of poor quality. The ship later had some problems with stomach disorders, I would suggest that this rather hap-hazardly organised excursion lunch could well have added to the medical issues on board;it would be in the interest of both crew and passengers if this type excursion was more closely supervised by shipboard executives. In other words do not let the excursion operators to set the hygiene standards, they will always take the cheapest way out. After all there customers are gone within 24 hours, who is to complain, what can be proven? I do believe the shipboard compliment (crew/passengers) over extends some ports of call tourist resources, so excursions organisers need to be vigilant to ensure the quality of the services purchased is maintained (1/5 rating). Despite my gripes, I had a good time,I intended this to be constructive comment,I thought overall the ship was well run, the crew worked hard to please, so I guess when you travel you get used to making it work through the odd problem and shortcomings. (1/5 rating) Read Less
Sail Date: August 2010
We had a most enjoyable cruise on the Sun Princess in July and August 2010. It was a 17 day return cruise to Sth East Asia from Fremantle. The ports that we visited were Geraldton, Phuket, Lankowi, Penang, Port Kelang and ... Read More
We had a most enjoyable cruise on the Sun Princess in July and August 2010. It was a 17 day return cruise to Sth East Asia from Fremantle. The ports that we visited were Geraldton, Phuket, Lankowi, Penang, Port Kelang and Singapore. Our welcome on board in Fremantle was very friendly and without any fuss and it wasn't long before our luggage was delivered to our room. Our cabin Steward made us welcome with a complimentary glass of champagne and all at once we felt that we were on holidays. Our balcony suite/cabin (B409) was very comfortable and well appointed even to the point of having a Spa. Each morning we had breakfast in our suite which was always delivered on time and "just what we wanted". It really was a relaxing way for us to start the day. We enjoyed the activities that were provided and always found the morning Quiz was well attended and well run by the Entertainment staff. Frenchie was an absolute delight. I also enjoyed the guest lecturers. When we arrived in Geraldton we had to go in by tender. Of all our cruises we found this cruise the most orderly run to get people into town. We must commend the staff for the efficient way they controlled the embarking and disembarking of passengers onto the tenders. All the onshore tours were very comprehensive albeit a trifle expensive and the tour lecturer was always on the ball with her lectures about the on coming ports. It was very interesting to get her views of each port beforehand. At various ports we used the local taxi service and found no problems at all with the taxi drivers taking us where ever we wanted to go. Price wise they were vary reasonable. Singapore was a good port because we were able to berth at the main terminal which made it very easy to get into the city and do what ever we wanted to do. Either by taxi or public transport which was cheap and efficient. Shopping onboard. There was always something special to shop for onboard. Very much in line with the format used on other cruises we had been on. The meals we had, mainly in the dining room, were the best meals we have ever enjoyed whilst cruising. The staff were very jolly and helpful. We could not fault them at all. Some times we would dine out for lunch at the Pizza Parlor which was first class. Another night we paid the extra to dine out in the Steak house under the stars. Once again the staff were very attentive and made our night even more special. The ship was an easy ship to move around on. There always seemed to be plenty of space even though there was 1900 passengers on board. The nightly show entertainment was first class and we enjoyed going to the theatre to watch the various guest artists and cabaret shows. The guest were mainly Australian but top quality. All in all we found the waiters and cabin staff to be very friendly, efficient and helpful. It was a credit to them as to how much they made our holiday on board more enjoyable. We are looking forward to traveling again on the Sun Princess. Read Less
Sail Date: August 2010
"Sun Princess " Voyage SP015-An Asian Odyssey, 30 days August 15th to September 14th 2010 We flew direct to Perth with Air New Zealand, nearly 8 hours , but a nice daytime flight with good service. We then had 4 very pleasant ... Read More
"Sun Princess " Voyage SP015-An Asian Odyssey, 30 days August 15th to September 14th 2010 We flew direct to Perth with Air New Zealand, nearly 8 hours , but a nice daytime flight with good service. We then had 4 very pleasant days in Perth before joining the ship on Sunday 15th August in Fremantle. Embarkation; was easy and quick, and no hassles. We were in our room A 616 within half an hour of arriving at wharf. Although we had been given Elite status at the end of the previous voyage, this did not show up; we saw the Captains Circle rep. Tiago and he was very helpful and had us back to Elite within an hour with its various add-ons; not the least of which is free laundry, a huge plus ! The ship had just been "re-furbished" which, like "Dawn" seemed to consist of the Movie Under the Stars screen ; and the Sanctuary( total waste of money in our ,and many others,opinion).There was new carpeting in some general areas and corridors but not much else was obvious. Accommodation ; cabin was the regular balcony cabin on these vessels;. perfectly acceptable, though as we know the cabins on these ships are the smallest in the fleet; a pity that "Sea Princess " is being deployed to Australia later in the year , being the 3rd of the trio ; Princess could have sent a more modern ship down for their obviously high Australian following. Food; was initially a step up from the "Dawn Princess" in May, but settled back to "normality" later in the cruise; so nothing outstanding but OK. Food service generally very good; our table waiter Edwin in the Regency dining room, table 156 , second seating, was the best we have ever had, very pleasant and helpful, in every respect. Pity about his offsider Sebastian who was a liability and seemed generally clueless . First seating was at 5.45 and second at 8 p.m., so quite acceptable. Special Mention ,too, of David, the food and beverage supervisor in Horizon Court, always there and also most helpful and totally committed. Entertainment ; was the usual mix of "Production" shows and solo performers, and once again a pity that such a high percentage of both were re-cycled from previous cruises on both " Sun" and "Dawn", surely something can be done to vary the same old, same old routine ! Movies were not too bad, but those on deck and in the cabin were generally tailored to first seating passengers rather than second. Cruise Director's staff were variable and not that interested with the exception of Deputy Cruise Director Simon Heath who was outstanding.; when we joined the ship we were very pleased to see Gavin Chandler was the CD, as he was on " Dawn" earlier and was easily the best we have ever struck. However, he had to leave in Singapore and was replaced by Mark Turner, whose main interest, it had to be said, was Mark Turner. A glaring example of very poor organisation was when Anne Barry, a passenger, volunteered to give a talk on her experiences as the first female firefighter in Australasia; it was highlighted in the " Patter" which mis-spelled her name as "Basey" ; when she arrived in the Princess Theatre there was nothing organised for her, no microphone etc; and no one from the Cruise staff turned up to either introduce or thank her, which everyone felt was appalling. Her talk was extremely interesting and well put together, but black mark there to cruise staff. Itinerary; was the principal reason we chose this cruise and we were not disappointed. ,with a very good selection of ports ; only 4 tender ports which was great for us older people, though tender crews were, as always, helpful and safety conscious without fail, top marks to them. Guest "expert" Elizabeth Moran gave lectures on each port, which were partially helpful but also full of holes in other areas, she really needed to do more homework to give a proper and balanced talk on every place. OK, Princess want to sell their tours which is fair enough but there was little or no info. given on what to expect for independents at each port. I have commented before on the hand outs sent to each room the night before each port which are still extremely poor, with old photos and shocking maps of no use; please, Princess, brush up your act . Visa Information prior to cruise was very poorly handled by Princess with all sorts of misleading info. about non -Australian or NZ passport holders needing to get visas before boarding; as we expected, all visas were issued on board and was quite seamless, not like the prior info .would have you think Ports ; Singapore; we did our own thing and found Sentosa island was even better than ever, with a new Universal Studios and casino complex, a lovely day there; note, Universal takes bookings and being a Saturday was fully booked before we arrived, worth noting if that sort of thing interests you. Kho Samui( tender port) was the most challenging of the trips to get ashore , but all got off safely; we took the ship's tour of the Island which we found very good, lovely lunch at the BoatHouse hotel and a visit to the coconut picking monkeys being the highlights; hot and humid as were virtually all ports, but very nice. Laem Chabanga( port for Bangkok)) was next; we elected not to take the long trip into Bangkok., but instead took the ship's bus to Pattaya ( last minute addition) and had a very nice time there; it had a poor reputation some years ago but is now a very pleasant place with good hotels, resorts and shopping. Sihanoukville ,Cambodia , was an interesting call ,too, easily the poorest living conditions of all the ports, but worth seeing. We took the ship's tour and found it worth doing, especially a visit to a local school ; if you decide to go there, take a bundle of pencils, crayons etc., they are so short of that sort of material. The tour then went on to a magnificent resort complex, which was such a contrast, a really nice place ( the Sokha beach resort) and had a swim in their huge pool. Phu My, for Ho Chi Minh City; we took the ship's tour into the city as we had not been there for 10 years and found it very much bigger of course, but very interesting and a good day out. Well worth the 2 and a half hour drive if you have not been to Vietnam before. We had an excellent water puppet show there, better than the original we had seen in Hanoi on our previous visit. Nha Trang was a tender port but only a short ride in and a shuttle bus provided into town. We took that and had a wander around the city, certainly upmarket again since our last visit; in fact all of Vietnam has improved especially in roading ,but all done very nicely without losing the essential character of the country and people; a lovely overall destination still. Well kept secret; there is a cablecar which links the mainland with an island on which is the VinPearl resort; some people went over there and rated it very highly, well worth a visit. ChanMay for DaNang ,Hue and Hoi An. This port is in the middle of nowhere and if you don't take a ships tour you really are stuck. We went to DaNang and the World Heritage town of Hoi An and had a lovely day; made even better by our guide who had been a Vietnam TV presenter for 10 years and knew her business. Hoi An should not be missed . Cai Lan is the tender port for Halong Bay ( and Hanoi) We had missed the sights of Halong Bay on our previous visit due to weather but this time we had the most perfect day and it really is a lovely place with its 3000 islands ; we took a junk trip( ship organised) around the bay and enjoyed it very much. Some went into Hanoi but as it's well over 3 hours each way found it pretty hard going. Hong Kong was very murky with smog and also was the hottest day of the year there; ship over-nighted there; we took an evening tour ( from AsiaTravel) and really enjoyed that, night market, open-top bus tour and dinner on a small cruise boat, taking in the Festival of Light at 8 p.m. ( a bit overrated) The next day we had planned a day tour but cancelled that in view of the weather and just did the Harbour City Mall ( 700 shops at the foot of the Ocean terminal) We were told that Disneyland and Ocean World etc., were also well worth visiting. Brunei ( on Borneo)was next and was one of the highlights of the cruise; took the ship's "Best of " and it was excellent, with a trip up the river looking for monkeys, water village visit, and city sights, with very nice lunch at the Radisson. After being told many times both verbally , in the Patter and on our tickets that conservative dress should be worn, our "expert" Elizabeth Moran let the side down badly by wearing shorts, while 98% of tour participants were nicely dressed with long trousers etc. She had also stressed that being Ramadan and a Sunday very few shops etc would be open; as if they were going to miss out on a shipload of 2000 visitors !! Kota Kinabalu ( Sabah, Malaysian Borneo) was also a very good stop; took the ship's( last minute addition) tour to the Lok Kawi Wildlife Park ,and Heritage Museum and enjoyed that very much. Last call was Bali,( Benoa ) which is quite close to Nusa Dua, Sanur beach and Kuta. We took a shuttle bus into Kuta ( not advertised although sponsored by Princess)and were pleasantly surprised how Kuta had improved in the 20 years since we were last there. All sorts of negative information the day before from the Captain about the tender operations etc., but it was very easy and only 15 minutes in the boat, not the 45 they were trying to tell us; don't be put off by such poor advice. So back to Fremantle after a very satisfying and pleasant cruise, aided by the most perfect weather one could wish for. Home via Sydney and altogether a very happy trip, helped by the lovely people we met. Pam and David Collman, A616 September 27th 2010 Read Less
Sun Princess Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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