38 Perth (Fremantle) Romantic Cruise Reviews

We chose this cruise because of the itinerary. It satisfied the ports we wanted to visit. The food was great, the desserts were amazing, The ship and stateroom were immaculate. The entertainment overall was soso compaired to other ... Read More
We chose this cruise because of the itinerary. It satisfied the ports we wanted to visit. The food was great, the desserts were amazing, The ship and stateroom were immaculate. The entertainment overall was soso compaired to other cruises we have been on. The shining star was the Piano player from Geelong. The big screen is hidden up on a deck where nobody visits. It would be better on the swimming pool deck. Cruise went from Fremantle so we spent 4 days in Perth investigating the area then one night in a BnB in Fremantle. First stop at Esperance was interesting but a bit of a waste of time (Hobart would be better). Was a bit disappointed with the amount of smoke from the funnels in our beautiful Milford Sounds. The in room videos about the pod motors, electric generators, and the side thrusters were very informative, The free movie channel had to be reset twice during our voyage. Read Less
Sail Date February 2019
Booked this cruise from Fremantle to Fremantle for 5 nights. My husband and I had never been on a cruise before. We both loved it! A great first experience on a grand old lady. Our room was bigger than expected with an ocean view room ... Read More
Booked this cruise from Fremantle to Fremantle for 5 nights. My husband and I had never been on a cruise before. We both loved it! A great first experience on a grand old lady. Our room was bigger than expected with an ocean view room with a double bed. Very clean room which was cleaned twice a day by Augustine. A lovely man who placed balloons on our door and organised an anniversary card for us. Hot and strong water pressure in the shower. Never used the fridge. Plenty of storage. We were on the baltic deck, room 417. A bit rough the first night, but I got used to the movement of the boat in consecutive days. We ordered the CMV Premium drinks package at $48 per person per room per day. I kept all drink receipts and we ending up drinking $110 more than the drinks package. Glasses of white and red wine, sparkling, most spirits, cocktails, mocktails included in the price. Gede the barman was a great asset to the ship. Food in the Waldorf restaurant was very good, however I did not find a good dessert. The afternoon tea in the Ubersee club was ok, but the cakes, scones etc tasted stale. Breakfast in the Waldorf was help yourself with lunch and dinner served to you. We ate at the Mediterranean and Asian fusion restaurants as well, and the food was spectacular. An extra $15 per person which was well worth it. 6 courses and they were all good. Some staff in the restaurant were friendlier than others, thank you Anastasia who gave outstanding service in the Waldorf. Activities weren't that exciting, we did enjoy the quizzes which were on twice a day. Karaoke and the disco was also fun. Activities were centred around the older clientele (70 years plus), we are in our 40's. This did not cause too much of a problem though, we just had another drink! Lol. Did not try the pools or spa/ beauty salon. On our wedding anniversary we received an anniversary cake with sparklers and had our photo taken. The company has just sent me an email of this photo, thank you very much. This ship is lovely, a pity it will finish cruising off Fremantle this season. A bigger ship is coming in its place so it will be interesting to compare them. My husband and I definitely would love to go on another cruise again. Thank you to all staff on board for a wonderful trip. Read Less
Sail Date January 2019
Whilst we had an enjoyable time on the cruise, we met some great people and in general the crew were fabulous and hard working. There are always one or two who have not taken their customer service training to heart. The beds and pillows ... Read More
Whilst we had an enjoyable time on the cruise, we met some great people and in general the crew were fabulous and hard working. There are always one or two who have not taken their customer service training to heart. The beds and pillows were amazing as always but we felt the cabins were a big let down. The brochure images do not prepare you for the tiny, enclosed metal balcony with barely enough room to put two chairs and a tiny side table. It would have been interesting if we had decided to take advantage of the balcony dining option! There was a lot of rust in evidence and generally the ship is showing its age. It had been a couple of years since our last Princess cruise and as many have mentioned drink prices have gone through the roof - we do not drink a lot but an average of Au $14 per drink is a might ambition. The restaurant food was generally good - but on a 17 day cruise it started to be a little repetitive. The usually much anticipated lobster night was a major let down, with the concensus being it was as tough as old boots! There was plenty to do, activities wise on sea days and the shore days were great with the exception of Alotau PNG - whilst I appreciate this is to enable tax free prices (I would hate to think they could be any more expensive). The Shoes were great and the singers fantastic- a guest singer was just fabulous. Embarkation and disembarkation were a dream, with the exception of Brisbane- the first Australia port after PNG, so everyone had to go through customs, which took forever and therefore significantly reduced an already short shore day where most people wanted to shop. All in all an enjoyable time but with reservations about a repeat cruise on Sun Princess, which I understand will be cruising in the Southern Hemisphere for at least another couple of years. Read Less
Sail Date November 2018
The reason for this cruise was because it was the Sun Princess and this was our third time on this ship. The cruise was perfect for a four night getaway to just relax. The embarkation and disembarkation was so quick and professionally ... Read More
The reason for this cruise was because it was the Sun Princess and this was our third time on this ship. The cruise was perfect for a four night getaway to just relax. The embarkation and disembarkation was so quick and professionally done. Our cabin was a mini suite and it was so lovely and clean and it was kept clean all throughout the day. There are so many options to choose from or just chill out like we did. The food is lovely and so much to choose from. There are so many good movies to watch in the room if you want or there are outside movies and concerts to watch on the outdoor screen. There is a theatre room with lots of fantastic entertainment. The Captain and all the crew are just so friendly and will always attend to your needs. We really do enjoy cruising on the Sun Princess and we will definitely cruise again on this ship. Read Less
Sail Date October 2018
We chose this cruise as it was convenient sailing out of and back to Fremantle , the sun princess is s but jaded but would be fine for new cruisers , the entertainment was first class and the food superb, attention to detail with service ... Read More
We chose this cruise as it was convenient sailing out of and back to Fremantle , the sun princess is s but jaded but would be fine for new cruisers , the entertainment was first class and the food superb, attention to detail with service is shy we return to princess cruises time after time, the stateroom was ideal as my partner gets motion sickness and being on plaza deck near midship has less motion and greatly convenient to the piazza, coffee shop and all the shops , how the staff in the coffee shop can remember my type of coffee with 2000 passengers aboard is magic , we make the ship our destination not the ports it’s going to, weather was stunning and staff amazing in all aspects, if you want s cruise out of Fremantle I would book early . Would do this cruise again for the short 9 daybreak again . Read Less
Sail Date October 2018
This was my first cruise and I really enjoyed it. The food in the Regency dining room was of a high standard. The free coffee in the Horizon dining area was absolutely dreadful, so as a coffee lover the only alternative was to ... Read More
This was my first cruise and I really enjoyed it. The food in the Regency dining room was of a high standard. The free coffee in the Horizon dining area was absolutely dreadful, so as a coffee lover the only alternative was to purchase coffee (which was much better). The NZ icecream shop was over-priced and there was no free alternative (other people said on other cruises there was free soft-serve). I felt the choice of entertainment was lacking a little, the shows we saw were great. The shore excursions were ok, though the weather in Phuket meant our trip to Phi Phi island was cancelled. Staff were all friendly and courteous. The fitness classes (yoga and pilates) were very similar and the instructor did not ask about any existing injuries or condition-which is important with older 50+ clients). Much better to do own thing on a quiet piece of deck. All in all a good budget introduction to cruising. Read Less
Sail Date June 2018
We finally had a window of time to travel to this part of the world. Our sixteen-night cruise was sandwiched in between two road trips to explore this beautiful area. We arrived a week before our sail away from Freemantle and were glad ... Read More
We finally had a window of time to travel to this part of the world. Our sixteen-night cruise was sandwiched in between two road trips to explore this beautiful area. We arrived a week before our sail away from Freemantle and were glad we had this time to explore a small part of WA. We spent four nights in Margaret River and four in Perth. Great wine, delicious food, and sandy beaches are the best way to kick start any vacation! We stayed at a Quest property in Perth across from King's Park that was an apartment hotel. This worked perfectly as it provided a way to launder a week’s worth of clothes before setting out on the cruise. It also was close enough to return the rental car and walk back to the hotel. We took a taxi from Perth to the port in Freemantle, a thirty-minute ride and $38 AUD. Once you board the ship and go through passport control you are not allowed to go back off the ship. However, you can drop off your luggage and board later if you want to see a few more things in port. Embarkation was smooth and we were in our Aqua 2 cabin by 1:30 pm. Our aft location had staterooms above and below and we found it to be very quiet. Our configuration had the sofa nearest the balcony which had two chairs and footstools. Our luggage arrived before the muster drill and there was adequate storage space to unpack. The luggage fit under the bed. Before we had lunch, we confirmed our dinner reservations in the specialty restaurants (purchased onboard 4/$125,) manicure in the spa, and purchased an internet package with our Captain Club discount. Connection speed was good during sea days. Demographics-Mostly American, Canadian, British, Australian, Kiwis. There were only 16 children on board. Dining/Drinks-Liked the Classic Beverage Package and the fact that you could pay the difference if you ocassionaly wanted something more expensive. Also, the package was convenient for getting bottled water at the bars or coffee at Café al Bacio Blu was a big factor in our decision to book an Aqua class cabin and we were not disappointed. We appreciated having a smaller venue for dinner and always got a table for two at our preferred later time. We were fine with getting a drink at the World Class Bar if we had to wait a bit to get a window table or to be seated in a preferred area. We found the food to be very good and enough choices including a few that were always available from MDR menu. Favorites were short ribs and corn soup volute. The sommelier was available when you needed him. The breakfast menu was ok but you could get both your bacon and English muffin crispy if requested! Tuscan Grill-excellent food with matching service. We wanted to try a few appetizers and they accommodated us with smaller portions. Veal Marsala with polenta fries and pappardelle were favorites. Silk Harvest-great variety of dishes to try and they also portioned them just right. All delicious with favorites being Black Bean Chicken and Orange Beef. Excellent service as well. Murano-Exceptional food and service. We recommend the Chateaubriand for 2. As we had visited some wineries before the cruise, we purchased a couple of bottles to enjoy with dinner knowing there would be a corkage fee. We brought one bottle with us for dinner but it appeared somewhat awkward as though this was more an exception. We just wanted to enjoy a local wine and something not available to us back home Chef’s Table-a definite splurge but well worth it. We started at Celler Masters getting acquainted with our fellow tablemates enjoying Champagne and canapés. We were then treated to a tour of the MDR galley and the Murano kitchen as well. The multi-course dinner and wine pairing with the chef was a lot of fun and delicious too! Oceanview Café-good for a quick bite with some buffet menu items changing from day to day. A large variety from breakfast options, salads, sandwiches, hot items, desserts. My favorite was Caesar Salad. Aquaspa Café-I tried this twice and did not find what I wanted. Only plain yogurt not basic vanilla. The turkey wraps were seasoned well but the tomatoes made them soggy. Too bad as I liked the seating area. Mast Grill-great burgers and you could get cooked onions on them too. Tables close to the rail in this area as well World Class Bar-great service either at the bar or in the comfy chairs. A good place to have a pre or post dinner drink. Usually entertainment offered as well Martini Bar-this iced bar was always buzzing and Espresso Martinis the best Cellar Masters-a cozy clubby atmosphere but service not the best Café al Bacio-great coffee and desserts. Often difficult to get a seat. Best get a take-away and go down a level to find a place to sit and read/plan your day The Lawn-a favorite spot but getting a seat is like winning the lottery Room Service-we used it three times and our breakfast arrived on time (even early) and at the right temperature. Even if you forgot to request something obvious like butter or jam for your toast it was included. Entertainment –We were pleasantly surprised with the entertainment onboard. Throughout the ship you would find a variety of musical genres being performed whether it was classical, R&R, jazzy, music in the Atrium for ballroom dancing. In the theater a variety of performers entertained us with song, comedy, and acrobatics. Some like Andy Joy and Belinda Marks even performed matinee shows on the many sea days we had. We also can’t deny how funny the “Newlywed and Not so Newly Wed” show and similar ones were as well as the Silent Disco. Things we never thought we would participate in. Also enjoyed the Corning Glass Show. Staff-Can’t compliment them enough for their hard work with a smile to ensure guests have a wonderful cruise Ports Freemantle/Perth-Great history with lots to see and do. We were so glad that we got to spend time in Western Australia and at the end of our long trip on land and sea it stands out as one of our favorite places. If you embark from here arrive early to enjoy this part of the country. Adelaide-Only an 8-5 stop and we arranged for a trip to the Barossa Valley wine country and liked it. Melbourne-Wish we had an overnight here as short time provided only an overview of the city. Would definitely return. Fjords-Dusky, Doubtful, and Milford Sound. Unfortunately, ours was the cruise that experienced a medical emergency and after sailing six hours away from Melbourne we had to return. This prevented our sailing through the Sounds as timing would not be viable once we were back on course. We understand this decision but for some guests it was a great disappointment after traveling so far. Dunedin-We booked a small group tour which included a visit to Larnach Castle. A fascinating story to a beautiful place. Akaroa-This is a tender stop. There is a small cluster of shops and cafes when you get off the tender. We walked around the shore and then walked up to The Giant’s House. It was definitely worth the $20 NZD as the life-size mosaic sculptures created by Ms. Martin are stunning as is her lovely garden. A real gem of a photo opportunity. Go inside and watch the video as it gives you a good background story. There is also a café on site. This is definitely an Akaroa highlight. Otherwise, as scenic as this stop is you may be underwhelmed for things to do if you plan to just stay in town. Wellington-Visit the National Museum Te Papa Tongarewa. The modern museum is well done and entry is free. A good place to learn about Maori art and culture. There was a free shuttle from the ship to the Tourist Information Center and you could walk to the museum from there. You can also visit the Botanic Garden riding the cable car up to the top. We explored this on our own by walking but it is a bit of a walk once you leave the garden if you don’t take the cable car back down. You can catch the free shuttle for your return to the ship. Picton-Marlborough Valley is a beautiful area. Book a tour and enjoy some wine! Sydney-sailing in at dawn and seeing the Sydney Opera House.....as they say...Priceless! Disembarkation Sydney-As at the end of any cruise I've taken, when you get off the ship you will find your luggage grouped somewhere in the terminal. It was pouring rain when we got off the ship and we were flying to Aukland to do a land trip. We had booked an airport transfer and glad we did. The only difficulty was having more luggage than was easily carried outside to the street where the coaches were parked without having a luggage cart or any porters to assist you and rain! This was a great cruise but I believe the contributing factor was having the drink package, Aqua with Blu access, and OBC that covered most of the extras. All perks that made a difference for a hassle free time. It would have been nice if more wines from Australia and NZ were on the ship's wine list since it spends a lot of the year cruising in this region. Read Less
Sail Date March 2018
We booked the 16 night cruise for our honeymoon, all we received as an onboard perk was a flyer wishing us a happy honeymoon with $5 each free play in the casino, some discount in the overpriced spa and an option for a photo shoot but the ... Read More
We booked the 16 night cruise for our honeymoon, all we received as an onboard perk was a flyer wishing us a happy honeymoon with $5 each free play in the casino, some discount in the overpriced spa and an option for a photo shoot but the photos were charged as an extra. Last time I cruised with Celebrity in 2011 with my late husband to celebrate 25years of marriage we received many extra perks, obviously CC’ s are now saving costs. The whole cruise was based around extracting as much money from clients as possible despite already having paid a substantial amount of money to purchase the cruise. I sang the praises of CC’s to my new husband (a first time cruiser) and I was very disappointed, we will think twice about sailing with them again. The main reason for choosing this itinerary was visiting the “Sounds” in NZ which where cancelled due to some passengers being off loaded due to illness. Instead of flying them off by helicopter we had to turn around and go back to Port (we were already 5 hours out of. Melbourne) then cruise back out to sea, due to the loss of hours the scheduled Port visit was cancelled, the whole ship was disappointed, we took out cruise cover but we will only receive £200 in compensation. Read Less
Sail Date March 2018
From the beginning, air transportation to Perth Australia was long and needed 2 transfers. Check-in was one of the longest time periods (30 minutes) once at the counter we have ever spent of the 7 cruises we have taken with RCCL Our ... Read More
From the beginning, air transportation to Perth Australia was long and needed 2 transfers. Check-in was one of the longest time periods (30 minutes) once at the counter we have ever spent of the 7 cruises we have taken with RCCL Our cabin (9672) as well as approximately 150 others had problems with the stool in the bath room not flushing or flushing when it wanted to and it took 5 days for problem to be solved. I needed a frig or cool for my insulin but ours didn't work, replacement mini cooler malfunctioned and froze as well as the transformer almost burned up. Second mini cooler wasn't much better as it froze up also. Finally got a frig that worked 7 days into the 16 night cruise. The aft elevators, over looking the center of the ship, on the port side of the ship had problems. The forward elevator didn't work for over have the cruise and the aft elevator had door closer issues and would cycle constantly because the inner door would NOT close completely. Letting guest services know, several different time, didn't seem to get any action. Was able to show someone with supposedly some authority what was happening and got it to malfunction over half way threw the 16 night cruise finally got some action, but not enough to fix the on going problem. The shops left a lot to be desired. There wasn't the normal wide verity or amount of goods and those that were on the shelves were very high prices. I an say, the cabin steward was fantastic and our table captain her helper were outstanding and made our dinner time a real pleasure. Read Less
Sail Date October 2017
We chose this cruise as it sailed from and returned to Fremantle and with it being our first cruise, we wanted it to be as easy as possible. After reading so many scathing reviews, we were a bit worried but we had a fabulous time. Our ... Read More
We chose this cruise as it sailed from and returned to Fremantle and with it being our first cruise, we wanted it to be as easy as possible. After reading so many scathing reviews, we were a bit worried but we had a fabulous time. Our stateroom was comfy, the food was good (but the desserts were a bit of a let down in The Pantry) but the food was better in Angelos and The Waterfront. The staff were lovely and always greeted us with "good morning/ afternoon/ evening" and nothing was too much for them. The entertainment team were brilliant and kept us entertained plenty of times. The cocktails were yum and very reasonably priced as was the specialist coffees. My husband felt Pacific Eden was a little tired but thought it added to her character; in his words "like an elegant old lady". We attended the Gatsby Night and a good time was had by all. To sum up our trip; we would definitely sail with P & O again and certainly on Pacific Eden. Our only complaint would have to be the people who had previously sailed with Princess and kept on about how P & O were "so working class" and how Princess were so much better, which only left us wondering why they were even on this cruise, when it was clearly below them. Read Less
Sail Date May 2017
We chose this cruise because we were told seeing the NZ fiords by ship was an experience not to be missed and they weren't wrong. Truly wonderful and do it if you can. Absolutely breathtaking and better than those in Norway. ... Read More
We chose this cruise because we were told seeing the NZ fiords by ship was an experience not to be missed and they weren't wrong. Truly wonderful and do it if you can. Absolutely breathtaking and better than those in Norway. Wonderful outdoor weather helped of course. We r two Australians in our mid 60s. One comedian onboard said he was 55 and the eldest of 7 children on the ship. Correct!. Most of the Australians had done the first part of the cruise in extreme heat over the top of Aus. We got on where they got off in Perth and headed down round the bottom of Aus to NZ where weather and seas are open to the extreme changes from the Antartic. We did have that cold breeze out at sea most of the time which kept people away from the pool and top deck but in ports we were very lucky. Note Feb. 2500 passengers on board mostly Americans and Europeans seeing the world and generally happy little vegemites considering they were very lucky able to do so. Always always in life there are those that just find fault in all but we find love in experiences. We enjoyed the variance and hearing about their homelands for a change. Someone told me they only write reviews if they are unhappy about something. Relate that this is a few reviewers opinion and we are all very different. Yes the ship is not new and yes in places is showing wear but she is kept spotless by incredibly hard working crew. There are discreet cleaners carrying little blue bags waving their disinfectant and polish everywhere. If people get sick it's because generally a passenger not wanting to miss out on his planned cruise has alighted with a bug and like planes they spread it no fault of the ship. There were people coughing and men particularly without using covering cloths. We managed to get off without a bug. As per most older ships yep showers are smaller with only curtains and no they don't supply condiments only liquid shower soap. I prefer my own. Our last cruise on this lovely size ship not too big not too small she had tea and kettles in room. I miss that soo much. I am one who just hates asking room service to walk a mile for a cuppa and also hate making myself look decent to find one. Every morning we chose to have breakfast room service such a luxury for me. We ordered tea and coffee same time which stayed nice and hot in their warmers. I am not sure what people expect food wise when I hear complaints. Truly. Blows me away. Service and food in Cascades was very good and varied. I was even asked if I was unwell the following night after they noted I didn't have sweets or was there something else they could get me. They as usual kept my bottle of wine nightly until finished for me. It was placed on table after I arrived. Love this service. We had lunches in Windjammer and a couple of dinners. Yes they do try to keep similar foods for those who prefer that. Lovely salads as condiments. The hoards at the daily burger pizza and chips bar. There is premade or make your own sandwiches with all types of bread. Always two soups and varied pasta or pie type foods. Wonderful varied steamed veg. For me I have a love for curries. Every day different and so tasty. Nightly they provided the cheese platter we always went inacquired at five and grabbed some on a plate to have with our wine on the deck. The grilled steak lamb salmon was incredible at night in there. Top quality and tender and done to your request. We found seafood prawns and mussels and most nights they seemed to have something as a theme. They had make your own pasta one night we were there and waffles to die for. Yes we also did the three specialty diners. For US75 each. Giovanies and Chops provided us a two table next to window lower lighting and rolling seas so ambiance yes. Izzumi no ambiance but Japanese food was a nice change. If you are on a budget in my opinion unless you want either of above don't bother. Spend the money on drinks. Drinks yes again in my experience always expensive on cruise lines unless you pay more for the all inclusive cruises. They do allow two bottles of wine only at your boarding port. All bags checked each other port just like getting on a plane so it will be confiscated until departure if you try it. I must admit. RCL this trip related how little people were using their bars and for some less enjoyment. Long cruise for as lot. About 8 days into our 17 day cruise they offered 10 drinks for US75 card. We purchased 2. Meaning for me I could enjoy a couple of usually 14US ea coctails daily for half price. My husband a beer drinker just used his normal seapass card for the cheaper option. Lager some bars only US5. I'm pretty sure people wary of the sell thing on these ships missed out because they weren't prepared to look or listen. I would suggest these excellent offers put there for our benefit be advertised in daily news letter. We found the nightly entertainment wonderful. From someone who has a husband who renegs at home on taking me for coffee! I Thankyou for the wonderful cruise happy entertaining staff and the ability to get taken out for Coctails dinner a show and oee the world. Read Less
Sail Date February 2017
We chose it for the itinerary. We have done over 30 cruises but only two with Royal Caribbean in 1999 and 2001 which were excellent. Unfortunately this ship was very disappointing. We had just stepped on board in Fremantle and were ... Read More
We chose it for the itinerary. We have done over 30 cruises but only two with Royal Caribbean in 1999 and 2001 which were excellent. Unfortunately this ship was very disappointing. We had just stepped on board in Fremantle and were bombarded by people trying to sell the different restaurants drink packages etc - they were really overpowering. We had anytime dining And really enjoyed the food and the company of different people every night . All the staff n the ship were excellent especially in the restaurant. Our cabin steward (Michael) was fantastic. We were told by a lot of people who had been on the ship in Sydney that the drink prices all increased when they got to Freemantle! We enjoyed all the trips which were well organised but really overpriced and going through Millford sounds was fantastic. The entertainment was the worst we have ever encountered on a ship apart from line excellent lady singer and an Irish comic. Some shows were more suitable for children. Entertainment during the day on sea days was pathetic. The lectures were on memory loss etc. It was like being in an old peoples home! Apart from all this we had a lovely holiday - but won't be going with Royal Caribbean again Read Less
Sail Date February 2017
Thought it would be good to experience a short duration cruise on a new mega-ship after previous cruises on older and smaller ships. Cruise Director Joff Eaton was superb and the technology used throughout the ship was amazing. We had ... Read More
Thought it would be good to experience a short duration cruise on a new mega-ship after previous cruises on older and smaller ships. Cruise Director Joff Eaton was superb and the technology used throughout the ship was amazing. We had an excellent inside cabin and room steward and the virtual balcony TV screen was excellent. We were not travelling with children but the children we saw on ship were well catered for with some really excellent activities. Most of the entertainment was good, some not so. The remainder of the staff were trying but not achieving, English as a second language was the worst problem. Meals were rarely delivered correctly and most meals were well below expected standard. The on-board computer system had all sorts of issues and a lot of passengers were frustrated by not being able to book activities, while room account information on cabin TV screens was sometimes inaccurate. Some of the staff actively encouraged unfair queue jumping for obviously able bodied people for events and activities, which we found very annoying. No on board laundry facilities for passengers unless you pay for the service provided. No shop on board for simple items such as toothpaste or bottled water. Embarkation at Fremantle was fairly disorganised, Disembarkation at Adelaide was slightly better. Did not do any shore excursions as this was a straight transit from port to port. Read Less
Sail Date December 2016
Background info, we are seasoned cruisers, opened minded people and don't let the little things get in the way of a great holiday as life is too short! We jumped on the Ovation of the Seas from Fremantle - Adelaide just before ... Read More
Background info, we are seasoned cruisers, opened minded people and don't let the little things get in the way of a great holiday as life is too short! We jumped on the Ovation of the Seas from Fremantle - Adelaide just before christmas. We were able to handball our 3 children to our in-laws (thank-you!) so we could have a 5 night break from a busy year and be a couple again. Our children were not happy that we did not bring them along.... Embarkation at Freo was a complete shambles and took 2.5 hours from the time we arrived to get on to the ship. I won't go into too much detail other than dissapointing start.(We have embarked here before on the QM2, no issues at all) D Prior to arrival, at home, we completed online check in, including photos for ID, booked all our specialty restaurants and shows. I was very impressed with this as I had not encountered this before. Once in our stateroom, on the TV was a rundown of what we had booked, on what day and time. A+ Although at check in, at Freo, we had to do it all again??? I did ask the staff why are we doing this again if I have already completed it but to no reply..... Once on board, we made our own way to our stateroom and was overwhelmed by the size of the ship and all it's ammenaties. It is really beautiful, clean, shinny and new. We had a outside porthole cabin, 3550, great location, well designed, glass shower screen was excellent. A We enjoyed our dining experience overall, and food is very subjective on whats hot or not ( no pun intended!) Plenty of places to eat, and you won't go hungry. Windjammer's Marketplace is well designed for the amount of people it caters for at peak times. Service times were acceptable, we have had much worse on other lines. B The main production shows were of a very high standard, probably the best we have seen. Two Seventy was my favourite venue hands down. It really is a beautiful place. A The kids are catered for extremely well, hands down. No other line can compete with what is available to them. A On reflection of our small break, RCI have really turned cruising on it's head especially with this class of ship. It's target market is families with children. If you prefer traditional cruising, don't go on it as you will be disappointed. I was really surprised how many older people were on the ship, and I did ask a few if they were enjoying there time on the ship. Every answer I received was NO. After a little bit more probing, they could not grasp with the technology, the size of the ship or the amount of people on board. This was not there fault, but more the travel agent they were booking with who should explain what to expect. I did feel however, this was the most removed ship I have been on with the sea/ocean, Let me explain. Because it is so big I feel you don't get that romance or connection to the sea. It's hard to even look out at the sea because of the way the ship is designed. No real promenade deck other than deck 5 which is designed only to enter the lifeboats. No real deal breaker for me but just something I did notice. All in all we had a great time and would go back on with our children. Read Less
Sail Date December 2016
This was supposed to be a holiday of a lifetime to celebrate our 40th wedding anniversary. The boarding process was very easy and quick with no problems at all. This was a good start, just what we were expecting from our first trip with ... Read More
This was supposed to be a holiday of a lifetime to celebrate our 40th wedding anniversary. The boarding process was very easy and quick with no problems at all. This was a good start, just what we were expecting from our first trip with RCI. We have previously sailed with 4 other cruise lines. The ship was of reasonable standard, but not the best we have been on, some areas looked tired whilst others such as the Centrum looked impressive. We expected more from our cabin which was very basic. No extras or niceties such as dressing gowns or slippers, or lotions etc. We were in a balcony room on the 8th level, so we're expecting something better than just average. Food was generally reasonable but not exceptional, but we had very good service from our table staff. We did a lot of research prior to our trip, and spent a long time organising our own trips and excursions as we knew the offered excursions were very expensive. We managed to arrange similar tours at a third of the cost from most ports. The South of Australia ports and that part of the holiday went without any problems and was very enjoyable. We hired a car in Esperance and spent the day touring beaches and parks and it cost half the price of the ships cheapest excursion. Upon leaving Melbourne it was very obvious we were not sailing in the direction of New Zealand but nothing was said by the captain or anybody else. It was the next evening after a day at sea that the entertainment manager informed the audience prior to a stage show, that we would not be going to the Sounds or the South Island and would be having an additional 2 sea days. No apology no explanation, nothing, just dismissed out of hand as if it was no big deal. To many of us on board, this was to be the highlight of the cruise and so you can imagine the disappointment. We had to cancel pre booked tours and try and arrange additional tours for the new ports. No help was offered, no free internet access and all we were told was that they would assist with phone calls if required. We lost a whole day sailing in the sounds and 4 ports, and were offered 2 new ports in the North Island and Newcastle in Australia, nothing of comparable value or interest to what we were expecting. No compensation or recompense was offered or suggested. After a couple of days we were told it was due to bad weather and was for our own safety, yet we know other ships still entered some of the ports we should have visited. It was also quite ironic that upon visiting Auckland divers worked on the stability issues on the ship. Very coincidental. The extra days at sea were boring to say the least. The film showings were repeated, and the only entertainment was quiz shows and dancing. No lectures or anything stimulating. 4 days at sea when you know you should be visiting exotic locations was too much. The complete lack of understanding and empathy from the senior crew was unbelievable. Holiday of a lifetime ruined and it was a case of 'don't worry, there always another time' unfortunately for most of us we may not get another chance as the cost and time of distance to travel will be prohibitive. Why were we not offered recompense for the lack of ports visited and distance travelled? and why were we not offered anything other than 'read the small print' for not fulfilling our expected itinerary? Shame on you RCI. Quite honestly the port of Newcastle was an insult in comparison to where we should have gone, it is not a regular port for cruise ships to visit and the quality of trips offered was of a very poor standard, and inflated cost. It was a captured market and was exploited to the full by the excursions team. Again shame on you RCI. Would we travel with RCI again, what do you think? Read Less
Sail Date November 2016
This is the second leg of our travel around the whole of Australia, the demographics for this leg were a little younger and there were not many children under 17, (Approx 15). Since we were doing a back to back cruise, we arrived in ... Read More
This is the second leg of our travel around the whole of Australia, the demographics for this leg were a little younger and there were not many children under 17, (Approx 15). Since we were doing a back to back cruise, we arrived in Fremantle on Radiance OTS, we self explored Fremantle and loved it, we took the train into Perth, and it too was great. This cruise visited Esperance, Adelaide, and Melbourne, all providing their own unique insights into Australian life. After leaving Melbourne (late at night) we had to divert our course and travel up the Australian Coastline to avoid a severe whether system a decision which was not taken lightly by not only the Captain but also the Royal Caribbean management in Miami, which meant our cruise was going to miss out on seeing all the Sounds of the south New Zealand, and four other ports of call. The next day the captain gave his usual 12 noon update advising us what had happened over night and that they were working furiously to find some alternate ports to call into. Were we disappointed, yes, but safety must always come first, even though there were quite a few people complaining and trying to organise a meeting to demand their money back for not visiting these ports. The following day we were all advised that arrangements had been made to visit Auckland and Tauranga New Zealand and Newcastle Australia. Everyone who had booked a ship board excursion to the other four port were refunded their monies within 48hours. The entertainment and activities were all amended due to an extra day at sea to include many of the request from passengers. If you like food then the Radiance OTS is your ship, there are many Specialty restaurants to choose from and our favourite is Izumi's they have sushi to die for. Chefs table, Giovanis, Chop's Grill and Samba Grill were also first class. This is the second time on the Radiance OTS and not many people went to these specialty restuarants this time around, we can only put this down, agian, to the demographics of the passengers. We had an inside cabin which is great if you like to sleep in a little, as there is no light coming in from any windows. The standard dinning room offers excellent al-a-cart food, do the my-time dinning option and ask to share your table, that way you will meet a wide variety of people, and maybe like we did, meet some new friends to share the experience with. During our first port of call into New Zealand, we became aware of how bad the actual storm was that we sailed around was, with reports from local people stating reports of waves as high as the 8th floor or 11 metres. More evidence that the captain made the right decision. I can highly recommend Royal Caribbean's Radiance of the Seas, the service is first class, and if you talk to the crew and take an interest in them, as they have been away from their families for up to 6 or 8 months at a time, they will in turn do what ever they can to make your time on board that little more special. Read Less
Sail Date November 2016
We were so excited to be taking a 17 day cruise in Australia but the disappointment started before we left the USA. We chose "My Time Dining" (hint: NEVER DO THIS) and made reservations on-line for all 16 nights. About 3 weeks ... Read More
We were so excited to be taking a 17 day cruise in Australia but the disappointment started before we left the USA. We chose "My Time Dining" (hint: NEVER DO THIS) and made reservations on-line for all 16 nights. About 3 weeks before we left the reservations for 2 of the 3 in our party were cancelled without any notice from RCL. Apparently they felt it appropriate for my wife to dine alone every night. After a few calls I was able to re-establish the reservations, They tried insisting that my requested time was no longer available. Needless to say, I was not happy and they finally relented and gave us the requested times. While we encountered MANY disappointments, the staff were NOT one of them. Our cabin steward, waiters,bartenders and casino employees were FABULOUS. RCL should be glad they have employees that care about their customers because I am beginning to question if management does. Dining was a disaster virtually every night. We had a 6:30 PM reservation every night. Many nights that was inexplicably changed on the slip delivered to our stateroom. Often to 6:15, then we were told we were late when we arrived at 6:30. Note, no one could/would explain why the time changed or why we weren't given some notice. The Maitre d was rude and insisted that we abide by the time assigned. Cabin - we were in Cabin 1052, a Grand Suite on the port side on Deck 10. The suite was very typical for RCL and was in good shape with a decent balcony. You should note that the stateroom has no balcony privacy due to the curve of the ship and the large stateroom just behind this one. NOISE is a problem in this stateroom. While close to the Centrum, we did not have an issue with noise from the entertainment. We DID HAVE A PROBLEM with the decision to clean, move and drop the pool lounge chairs on Deck 11 AFTER MIDNIGHT directly above some of the most expensive cabins on the ship. Our neighbors complained and the noise stopped for 2 nights. On the very last night of the trip they chose to start cleaning at 3:04 AM, I know because I woke and couldn't get back to sleep due to the noise. I am not a light sleeper, this is a problem RCL needs to address. Food - was standard for RCL but frankly, the menu in the main dining room continues to deteriorate. While we enjoyed our meals, the quality and selection is not great. The Windjammer is becoming the equivalent of a cheap buffet with very mediocre quality. Entertainment - was some of the best we have seen in over 15 cruises. The RC Singers and Dancers put on a series of premiers and they shined. Very high quality across the board for entertainment. Itinerary - We were excited to be able to see much of the southern portions of Australia along with New Zealand. Unfortunately, Mother Nature did a number on us and we had to cancel the entire southern island of New Zealand. While I recognize that this was a necessary decision, there was so little information given that many, many passengers felt betrayed. The addition of 2 sea day and 3 replacement ports was less than ideal. In fact, many of the Australians on board found the addition of Newcastle as almost insulting. While it was an interesting little town, there really wasn't much to do for the passengers. In fact, RCL only had a total of 4 available excursions. It seemed poorly planned and executed. All in all, we thoroughly enjoyed Australia and some aspects of the cruise but, frankly, we are reconsidering our loyalty to RCL. For reference, we are Diamond Plus level CAS members Read Less
Sail Date November 2016
I have Cruised on this Ship a few times now and i have found it to be always top class, a lot of the credit goes to the Ships management team, Hotel Director Robert Taggart is truly outstanding and his leadership skills reflects on what a ... Read More
I have Cruised on this Ship a few times now and i have found it to be always top class, a lot of the credit goes to the Ships management team, Hotel Director Robert Taggart is truly outstanding and his leadership skills reflects on what a cruise ship should be like. Radiance is one of those Ships that caters mainly for couples of all ages which is great if you want to get away from the kids for a while, there are so many little nookes and crannies on board that it is easy to find a nice quiet spot to relax away from the crowds, I fortunately have access to the Consierge and Diamond Clubs which is a bonus.I have always found the Staff on the Radiance very helpful and relaxed compared to some of the larger ships, the dining options are excellent and they also have a great Windjammer Buffet. Read Less
Sail Date November 2016
This was our first time cruising on Princess Cruises and we were drawn initially to this particular itinerary because of the attractive option of a B2B that would have us embarking/disembarking at Fremantle with a 28-day cruise in between ... Read More
This was our first time cruising on Princess Cruises and we were drawn initially to this particular itinerary because of the attractive option of a B2B that would have us embarking/disembarking at Fremantle with a 28-day cruise in between - how many times do you hear anyone raving about the flying part of their holiday! We have only ever cruised with Celebrity in the past, and even then, not that many times. So we are relatively new to cruising and don't have that much experience to make comparisons anyway. Anyway, we think comparing the two would be like apples and oranges anyway, with both pitched and priced at differing sectors of the market. Embarkation at Fremantle went as smoothly as could be hoped, we think mainly because we had stuck to our pre-arranged arrival time. On and having an explore around the ship in around thirty minutes. Even without any welcome drinks, we felt there could have been a bit more enthusiasm and staff for that initial greeting, but we were soon off discovering/getting lost on our new home away from home. We had opted for an inside cabin, up the front on Caribe deck - more details on this in the cabin review. This was already available for us from the time we got onboard. Introductions with our ninja steward Edgar (and his fellow 'shadow' steward Edgar II down the corridor) out of the way, and we were unpacked and ready for the lifeboat drills and sailaway before we knew it. Because of a rather last-minute booking, we had no choice but to accept second sitting dining (there is no 'anytime' dining on Princess out of Australia), and as it turned out, this ended up suiting us just fine. On port days, it meant there was no rush to get back onboard, and let's face it, on sea days, if you don't think you can last until 7:45 in the evening before you can have dinner, there are many options to 'load up' around the ship to keep you going. On the whole, we were very impressed with the standard and choices of food available for all meals, from breakfast through to dinner. One of the obvious things that can't be avoided is the fact that you are going to see the same cycle of menus come around again on a B2B, but on a positive note, that actually had us looking forward to some of the highlights from the first time through (definitely chilled fruit soup in a glass converts now!). Other reviews have commented on the availability of seats in the buffet (not just on this ship, or indeed Princess), but there's an obvious easy answer to that. Structure your days so that you have that glorious long lay-in and then lo-and-behold, you're turning up for your meals two hours after everyone else. Whilst they are not yet sweeping up around your feet, you'll have no problems finding a table wherever your favourite spot turns out to be. Afternoon tea was a bit of a let-down, as we thought it would have been more appropriate to have at least two or three types of tea available, and those in a pot that could have been left at the table - instead it was just tea or coffee. Seemed to us to be a severe lack of speciality restaurants- maybe just on this class of ship. The only one with a pay-per-use, was The Steakhouse, which turned out to be a section of the buffet 'converted' after the luncheon rush in a part of the main buffet area. We didn't use this offering, so can't really comment, but feel if you are going to have a cover charge, there should be a definite unique permanent venue for those special occasions. Cafe Corniche, the pizza venue, seemed to be much under-utilised and we weren't sure if this was because it a little bit tucked out of the way, or if people thought there was a cover charge, or what. Nevertheless, the pizzas were superb and many a day they got us through to dinner without filling us up. Neither of us are big drinkers and after the initial onslaught of spruiking drinks or wine tasting packages, we were left to our own devices, and all of the venues had the option of pour your own water or served by the waiters. There was very little hard sell once everyone had realised we were more than happy with just having plain old water. That's not to say we didn't fall off the wagon for a drink or two occasionally, and Princess still have their two separate happy hours where the second drink is only one dollar - doesn't that cheaper one always taste that much better! As mentioned, this was a back to back and even though we were expecting it, didn't the demographic change once the second cruise leg commenced in Singapore! On came all of the school children, not in their hoards by any means, but enough to mean your tranquil morning laps in the pool were now a thing of the past. Princess does have a children's club, but it was pretty obvious that some of the older kids had exhausted the options and were board with this after the first few days. One big dampener as a result of this, was the two main pools had to be drained on three separate occasions, which the captain and crew apologised for, but had no control over (perhaps better supervision of the pool areas after the first instance may have prevented a repeat). Entertainment was a little bit hit and miss for both legs of the trip. Again, we were expecting the main shows to be repeated, so used our imagination there and watched them from opposite sides of the theatre on each occasion. When are cruise lines going to realise that hypnotists are not that entertaining - unless they have comedy talents too. The party band changed over at Singapore, and if we were to be brutally honest, any one of the karaoke singers could have covered for their vocal efforts, which was a shame as we would have liked to put some of the dance lessons (taught by the wonderful Jodie) into practice. Perhaps it would have sounded better if we had been drinking! Singers and comedians were well up to scratch and were usually worth a second show visit. We've heard comments about getting to the theatre early to ensure you get a seat; only relevant for the first shows, as second performances always had spare capacity (another advantage of second seating dining). We did our own at ports of call and where we wanted to see more of the surrounding areas, had pre-arranged tours with other like-minded souls on Cruise Critic. Can't comment on ship's tours other than the usual that they appeared to be very expensive. Still can't get over the scam that is Vietnam/Cambodia visa charges (for Australians). We had done these ports previously, so were intending to just stay onboard. As many already know out there, it matters not a jot and you'll still get stung! There goes what little OBC we already had. Out of protest, went ashore anyway and re-confirmed we'll be looking for itineraries that avoid these countries until our two governments can sort something out! With both cruise itineraries joined together, this is a fantastic way to experience a broad 'sample' of south east Asia in the one go. Grab it if you can! We made many a good friend on our shore excursions and an honorary mention to Nyoman Ariasa of BaliIslandTours wouldn't go amiss. Nothing was too much trouble for him and he provided an excellent, value for money service for our Bali stopover. To sum up... did we have a good time and will we cruise Princess again? Yes on both counts. It was great value for money all up, and seeing as it doesn't appear to be that hard to claw your way up the loyalty ladder - up to Ruby even after just one more cruise - we'll be back for more in the future. It would be great to see a newer class of ship in Australian waters, but that might be something we'll have to wait for, or head off to Europe instead. Read Less
Sail Date September 2016
Our 30th wedding anniversary cruise had been 18 months in the planning, and it was well worth the wait! We chose Sea Princess for this cruise as we had fond memories of our very first cruise aboard her, and she was leaving from our home ... Read More
Our 30th wedding anniversary cruise had been 18 months in the planning, and it was well worth the wait! We chose Sea Princess for this cruise as we had fond memories of our very first cruise aboard her, and she was leaving from our home port, Fremantle. We also were keen on the itinerary as it visited some ports we had been to previously, but included some new ones for us to experience. Embarkation: This was a little slower than previously, and the time schedule given in advance for boarding seemed to bear no resemblance to what actually took place. Having said that, we were on holiday, so who really cared! Stateroom: We chose a balcony in Baja deck and were very satisfied again. Please note my comments below. Dining: We mainly used the MDR for dinner, and the Horizon for breakfast and lunch. The standard of food again was excellent. Because the cruise was, in effect, two separate cruises back-to-back the MDR menu was repeated in the second leg of the journey, but this allowed us to try a variety of dishes from the same menu. Special mention needs to be made of the Ultimate Balcony Dinner which was a real treat and one we would highly recommend. Entertainment and activities: We enjoyed MUTS, although we felt the range of movies was somewhat limited, and the stateroom TV options also were not as expansive as previously experienced on other Princess ships. The piano shows in the atrium were excellent and the art auctions were interesting and well supported, although there did seem to be more of these than on previous cruises. We made daily use of the gym and really enjoyed the facilities. Service: The stateroom steward, Kenneth, was very professional. He was right on the ball, very efficient without being intrusive, and responded quickly and happily to any requests we made. Our MDR waiters, Lohita, Denchai and Angelito also gave excellent service and added to the pleasant dining experience. Ports and shore excursions: We chose carefully which ports we would visit (not ones serviced by the tender boats) and used Princess organised tours at two of those. Penang: We did the Royal Selangor Pewter, Spice Farm, and the butterfly farm, Entropia. We would really recommend this tour! It was interesting, informative and good value. We had visited Penang previously independently, but this tour gave us a fresh look at the island and piqued our desire to visit again. Singapore: We did this independently and visited Sentosa Island. The highlight here was the cable car around the island, giving us a wonderful overview. Again, we will need to pay another visit now to explore further! Ho Chi Minh City: Our first time in Vietnam and we thoroughly enjoyed it! We did the organised tour to the lacquerware factory plus a city tour including time at the markets, and two hours in Dong Khoi Street to shop independently. Again, we would thoroughly recommend this tour. The guides on each of the Princess tours were very articulate and informative. Bangkok (Laem Chabang): We took the shuttle to Pattaya as it was much closer than Bangkok. We enjoyed a day at leisure in Pattaya at the mega shopping mall, and the highlight there was trying the Thai equivalent of a laksa in an authentic Thai restaurant where no one spoke English! The resulting meal was fiery hot, but very enjoyable! The remaining days were either sea days or days we stayed onboard. These provided opportunities to read, play scrabble, star gaze, and generally fully relax. All too quickly the cruise came to a successful finish. Disembarkation at Fremantle was smooth and problem-free. All in all, this was a memorable cruise, and one from which we returned feeling very refreshed. We will definitely be travelling with Princess again. Read Less
Sail Date September 2016
We chose this cruise mainly because we wanted to get back on the sea, have a decent length of time and because the mini-suites were priced exceptionally well for this cruise. We got a great deal. Overall this was a great cruise – the ... Read More
We chose this cruise mainly because we wanted to get back on the sea, have a decent length of time and because the mini-suites were priced exceptionally well for this cruise. We got a great deal. Overall this was a great cruise – the sea was mostly calm with very few rough days, the weather was good to beautiful most days, the staff were mostly good, the food was everything from okay to wonderful and the experience was very enjoyable – especially the mini-suite experience on these Sun class ships, where the room configuration is superior to other mini-suites. I was pretty excited about having a bath at sea in rocky waters. I did get to do this eventually but it wasn't as weird as I was expecting. In addition, I always love travelling on the Sun class ships because of the excellent promenade. I didn’t exactly come back new, but I came back relaxed and content with the cruise, so that’s a good outcome. That said, there were some issues with this cruise that made it slightly less satisfactory than previous experiences and I will outline them here. 1) Itinerary. While I was pleased with the itinerary when I first booked the cruise, investigation revealed that of the 11 ports, 6 were troublesome. 3 ports were way too far from the cities they claimed to visit (Bangkok (Laem Chabang), Ho Chi Mihn City (Phu My), Kuala Lumpur (Port Kelang)) and another three required tendering (Bali (Benoa), Lombok and Koh Samui). In addition, most stops in port were quite short and I found this very annoying – especially if the next port was 5 hours away by ferry and yet we were leaving at 4.30pm. Why? I thought we should have had an overnight at Singapore too. Phu My was particularly annoying because I read that ships used to dock at Vung Tau. I so much would have preferred that. 2) Shore Tours The shore tours were, in general, not that great for both legs of our cruise. I mostly had to book ‘on your own’ type tours because of distance and lack of decent choices. Most tours seemed to involve long time wasting Westernised buffet lunches, visits to craft centres I wasn’t interested in or souvenir shops I just didn’t care about. I would have much preferred some decent snorkelling options or some tours where you visit 3 cool things and then have a decent amount of time on your own. But as mentioned above, this was hard because so many ports were too far from the action and the time in port was quite curtailed. Also there were not many options for more local tours or if tours were offered, they seemed very limited. Though Siem Reap was mentioned somewhere when I was booking, this cruise offered no overland overnight tours to Siem Reap, which was disappointing. It turns out to be a very difficult place to visit in terms of getting to and getting from Siem Reap without missing too many cruise days so we didn't bother trying to visit. 3) A perceived drop in some standards. I felt that the cabin staff were not as prompt and reliable as previously and they did not explain and go over the features of the room and some of the bar staff were abrupt (Might have had something to do with the passengers). In addition, crème brulee no longer seemed to be offered as a dessert and I missed those – much healthier than cakes and anyway, I don’t care much for cakes. 4) Other passengers. There were a lot of kids on this cruise as it was school holidays. I won’t make that mistake again! But anyway, being school holidays, there were a lot of kids and a proportion of those children had parents who really didn’t care what they did. They did some terrible things. I don’t even like to mention some of what I heard in case it wasn’t true, but they definitely had a kid or kids purposefully poop in the pool 3 times, leading to some inconvenience for every single person who likes using the pool. I heard worse things concerning poop too. I haven’t cruised with so many kids before and now I know why so many people don’t want to cruise with kids (not that they were all bad, but the whole cruise in general would have been nicer if the bad ones weren’t onboard). In addition, there was the usual Aussie crowd of pursed lips and sour expressions to contend with. You'd think Australians have a much worse time on holidays than they do at home if you judged them by their cruise faces. 5) Tendering process: I can never understand how a ship can tender so often and still stuff up the process again and again. We had great tendering in Lombok despite using only ship’s tenders, and terrible tendering experiences in Koh Samui and Bali. Maybe changes to staff at Singapore explains it? But anyway, it went from a well run process to a terrible boring burden. The ship sailed almost 3 hours late from Bali because, even though they had previously experienced rubbish getting caught in the tender propellers, they did not book enough extra help from the shore until halfway through the morning. Even then it wasn’t enough – people had to queue for hours. Koh Samui was better but they had some really inexperienced tender drivers working and it made the trip and the docking at each end nearly unbearable – they were so slow, they had to try to dock so many times! The local guys were just driving up to the dock/ship and tying up, no problems. 6) The in room entertainment and communication systems really need an upgrade. Also the big screen on deck 14 seemed a bit outdated and not as functional as on other Sun class ships, though I could just have flawed memories from previous ships. The in room movies should be on demand and it would be great if a channel ran text of the captains and other announcements. 7) Not enough good chocolate available at the shop! And overpriced too! Remember, as always, to stock up on everything you might want before you get on the ship! That’s about it. I list these things but must reiterate, I enjoyed the cruise, my cabin, the dining room and staff and various ship features. It was a good cruise! I spent most days feeling just great about everything. I mention the above for others who are considering the Treasures of Asia itineraries – just be aware of where the ports are and what ships tours are available when you decide to book! If you are wanting to actually see and spend significant time in these cities, maybe visit them another way. If you are wanting a nice warm cruise in fairly sedate oceans with some short visits to interesting places, it’s a good cruise. Read Less
Sail Date September 2016
Because we wished to see the West coast of Australia, I must say all about the ship was very good, I think those that complain must be a little hard to please. I found the food in the Pantry to be most adequate and suitable for what ... Read More
Because we wished to see the West coast of Australia, I must say all about the ship was very good, I think those that complain must be a little hard to please. I found the food in the Pantry to be most adequate and suitable for what we required, choice was good and I thought the servings were sensible( you can always go back for more if you need to) We Enjoyed the atmosphere and the crew and everybody associated with the Journey were pleasant and helpful. I would love to cruise again. Extremely relaxing holiday, All I had to do was get up in the morning have a shower and decide what to have for breakfast and how to fill in my day. There were so many choices, It would be hard not to be content,. I noticed the crew gave very good attention and service to those who were disabled or older. the rooms were comfortable and clean, the staff kept the room and linen very clean, Ashley and Fred were our room attendants, they were very pleasant and helpful. All in all I did really enjoy myself. Including shore trips. Thankyou Pacific Eden for giving us the opportunity to have a great relaxing holiday. I certainly would do it again probably very soon. Read Less
Sail Date May 2016
We chose the Pacific Eden because it was based in Fremantle which meant no flying! We were very wary of how this cruise was going to go because we had seen so many poor reviews but I have to say we were pleasantly surprised. This was ... Read More
We chose the Pacific Eden because it was based in Fremantle which meant no flying! We were very wary of how this cruise was going to go because we had seen so many poor reviews but I have to say we were pleasantly surprised. This was only our second cruise, first was on RCI and very hard to compare, so I won't. Getting on the ship was a breeze, no drama there and when we got on board we were able to access our cabin and found one of our suitcases had arrived with the second arriving shortly thereafter. Arriving back in Freo was just as efficient, we were off the ship at 8.10 a.m. and in a taxi about 30 minutes later. Everything was very well organised. Our cabin was fine, we had a couple of fantastic Cabin Stewards in Arvin and Martin, nothing was too much trouble for them, very efficient and friendly. Plenty of wardrobe space and coat hangers, I would have liked a kettle in the room though so I could make a cuppa. The beds and pillows were very comfortable. We ate mostly in The Waterfront, Angelo's and Dragon Lady and had no problems at all, the menu choices were excellent. The drinks did take a little while to arrive but really it wasn't that big of a big deal. As it was my husband's 60th we booked Salt and found it to be fantastic but then so was Angelo's and Dragon Lady. We used the Pantry a few times and found that to be fine. The ship's bars were great, beautifully refurbished and were also comfortable to sit in during the day for reading etc. Each bar had a coffee machine so you could get a flat white/cappuccino etc. The entertainment was great, we enjoyed everything we went to. We never do bingo but found ourselves there most days and 'discovered' Marius - boy was he entertaining! What a crack-up. We enjoyed the Bianco and Great Gatsby nights, not so fussed on the Back to School night tho. We didn’t use the pools at all because we aren’t water babies, having had skin cancer doesn’t help, but they were both lovely, the adults only pool could have done with a little more shade. The shore stops were so-so and the only one we really wanted to do was Bali and that turned into a fizzer due to the heavy swell. We only got off the ship in Makassar and Lombok and didn’t enjoy either spot. All in all we had a great time on our cruise and would consider travelling on the Eden again if it had a different itinerary e.g. better destinations. Read Less
Sail Date May 2016
Worst cruise ever. Ship was in a terrible condition. Two elevators out for entire cruise . Another out periodically during the cruise. Toilets didn't flush. Hot water in the cold taps. Three days to get shower to work. One ... Read More
Worst cruise ever. Ship was in a terrible condition. Two elevators out for entire cruise . Another out periodically during the cruise. Toilets didn't flush. Hot water in the cold taps. Three days to get shower to work. One engine out of action resulting in a missed port and spending 8 days at sea with only one port of call. This was too much for my wife who left the ship in Darwin and flew home leaving me to continue on my own which was supposed to be an anniversary celebration cruise. Compensation for the missed port was $100 pp which was an insult on a $12000 fare. Didn't even cover the cost of my wife's airfare. Not enough organised activities for all the sea days. Only 4 ports in 15 days. Embarkation and disembarkation was terrible with long queues. Food standards are down from previous Princess cruises and entertainment was only mediocre. The only good thing was the service from the wait staff and cabin steward. They were always smiling and helpful. Our worst cruise in over 20 cruises, and you can sure I won't be travelling with Princess again Read Less
Sail Date May 2016
Our 3-day Fremantle to Margaret River to Fremantle cruise with P&O Pacific Eden was a birthday surprise for my husband, and an opportunity for us to sample the newly renovated and much-hyped P&O product. It was the longest 3 ... Read More
Our 3-day Fremantle to Margaret River to Fremantle cruise with P&O Pacific Eden was a birthday surprise for my husband, and an opportunity for us to sample the newly renovated and much-hyped P&O product. It was the longest 3 days of our life - we couldn't wait to get off the boat... so much so, we looked at the option of disembarking in Busselton and catching a bus back to Perth! I booked directly with P&O and spoke to 3 different agents to confirm my husband's birthday would be acknowledged with birthday balloons on the suite door and a small cake in the room upon arrival. We are regular luxury travellers and familiar with good service on cruise ships. With this in mind, I tried to booked the Penthouse, but with only one on each ship it sells out very quickly. So I booked the next category - Suite with balcony (SA) - expecting a high level of service and quality. I also paid for the Daily Water Delivery - $15 for 6 bottles during the cruise. I was not advised by the agents that all Suite passengers received FREE water during cruises. Upon arriving on the boat - and I do mean boat - we were greeted with "Happy Anniversary" balloons and no cake in the suite... a small issue, but the surprise for my husband's birthday ruined nonetheless. Opening our Welcome Letter we were shocked to find the wrong date and the wrong destination listed - apparently we were sailing to Esperance, not Margaret River. So within 10 mins of boarding we were down at the Reception Desk with numerous complaints. The receptionist gave us a clear insight into the service we would receive over the next three days... cold, unsmiling, unhelpful. We walked away very unhappy - a bad taste in our mouth before the boat had even left the dock! The rest of the complaints are simple... SHOCKING FOOD, DIRTY ROOMS AND COMMON AREAS, RUDE STAFF. Food - at best, food court quality. Not the standard expected on a cruise, particularly when paying for a premium product as a Suite guest. Cleaning - our suite furnishings were dated and stained, the bathroom full of mould, crockery and glasses so filthy we had to hand wash to use them - photos have been taken. Common areas on the ship were also dirty, dusty, marked - photos also taken. Staff - what a miserable lot of employees... we didn't see one smiling face for the entire cruise. Service was non-existent... wait times to order meals would often be at least 15 mins... we waited 20 minutes to place a drinks order at lunch in the Waterfront Restaurant one day and then another 20 mins just to get the drinks! Other issues include the Elemis Day Spa - we paid over $400 for a 75 min couples massage... tiny massage room, no explanation of treatment by therapists and then handed paper cups of water at the end of the massage - luxury! Tender boats - passenger literally gassed by the fumes filtering inside the tiny boats... not a pleasant experience. Sadly, we simply can't recommend P&O Cruises Australia - all of these issues have been relayed to the company through its computer generated online survey, however we are not holding our breath for a response! Read Less
Sail Date April 2016

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