10 Helpful Votes
Sail Date: February 2017
for a relaxing holiday . our experience of Radiance of the seas is very disappointed and upset . food was not good at all in either cascades main dining room or the buffet windjammer. the choice of food was awful putting mostly ... Read More
for a relaxing holiday . our experience of Radiance of the seas is very disappointed and upset . food was not good at all in either cascades main dining room or the buffet windjammer. the choice of food was awful putting mostly the same variety of food on all the time on alternate days . food was cold unappetising and not cooked like a professional chief would cook . their was a terrible smell on the carpets on some of the decks like fusty mildew smell my husband complained 5 times and it was still there when we disembarked . the shows were very unprofessional and very loud , drink prices seemed to fluctuate during the cruise the same bar charging a dollar more one night than the previous night up and down the whole cruise . we boarded ship in Fremantle and were told by other passengers that the ship prices of drinks went up once docked in Fremantle . and for the rest of the cruise {some passengers boarded in Sydney before Fremantle } the showers were so small one would not want to try and pick up a bar of soap if dropped . and by the way NO Toiletries given or bath robes no water in cabins we had to buy it . even had to buy fresh orange if you wanted it for breakfast in the buffet windjammer . included if you went to the cascades restaurant . which took about 45 mins to bring your breakfast once ordered it took 4 attempts over two days for me to have the hairdryer replaced in my cabin as it was broken .the sanitation of hands in restaurants were very poor . crew talking instead of insisting hands were sanitised . lots of passengers ill and taken off the ship at different ports . i really must credit the cabin attendant who did do a good Job {Thank you . we will never cruise on Royal Caribbean again . very very disappointed for a cruise that we saved for about 10 months Read Less
6 Helpful Votes
Sail Date: February 2017
We chose it for the itinerary. We have done over 30 cruises but only two with Royal Caribbean in 1999 and 2001 which were excellent. Unfortunately this ship was very disappointing. We had just stepped on board in Fremantle and were ... Read More
We chose it for the itinerary. We have done over 30 cruises but only two with Royal Caribbean in 1999 and 2001 which were excellent. Unfortunately this ship was very disappointing. We had just stepped on board in Fremantle and were bombarded by people trying to sell the different restaurants drink packages etc - they were really overpowering. We had anytime dining And really enjoyed the food and the company of different people every night . All the staff n the ship were excellent especially in the restaurant. Our cabin steward (Michael) was fantastic. We were told by a lot of people who had been on the ship in Sydney that the drink prices all increased when they got to Freemantle! We enjoyed all the trips which were well organised but really overpriced and going through Millford sounds was fantastic. The entertainment was the worst we have ever encountered on a ship apart from line excellent lady singer and an Irish comic. Some shows were more suitable for children. Entertainment during the day on sea days was pathetic. The lectures were on memory loss etc. It was like being in an old peoples home! Apart from all this we had a lovely holiday - but won't be going with Royal Caribbean again Read Less
9 Helpful Votes
Sail Date: November 2016
no time to see Perth as mix up with coach 2hrs late to ship. Ship very clean but old.full of over 80 year old. and Aussie using it as a floating hotel didn't even get off at port stayed on drinking. dining very short hours ... Read More
no time to see Perth as mix up with coach 2hrs late to ship. Ship very clean but old.full of over 80 year old. and Aussie using it as a floating hotel didn't even get off at port stayed on drinking. dining very short hours closed early all old folks in bed.food same everyday lots of choice.chop grill wonderful. Entertainment was like pub fringe in 70's .Australia rubbish not funny.in house dancers and band excellent only on 3 times in 17 days.very poor. excursions very expensive £90 pp cheapest 4 hrs mostly in a coach time at venues so sort didn't see much always rushed back on coach,walking trip with guide as above price only out lied for guide.Takes the Micky costing that much,excursions director lied about everything didn't listen to all complains and told us we were wrong.no people skill at all. lastly and sadly ship didn't call on planned ports so didn't see New zealand. which was why we went on the ship.very very poor commutation heard change from staff not captain NO sorry just a happy oh well Auckland is lovely lets enjoy our time there,Rubbish its another town we wanted to see the beauty of New Zealand .24hrs it took them to tell us where we were going still selling trips for NZ NEXT MORNING and compost came that night with NZ port. it was upsetting horrible 11 sea days.Ship could have dock at more NZ ports went back to Australia ,if given notice we could have got off and spent time to fly to NZ and picked up ship later. no free internet given to contact missed family. shameful. very low rate of us dollar given by ship well below going rate . Don't travel with them money making company NO heart didn't care Read Less
12 Helpful Votes
Sail Date: November 2016
This cruise appeared to tick all the boxes location wise. We are Platinum cruisers with RCL. After this experience we will not book again. The cruise was a complete disappointment and a waste of money. The food was lukewarm and not of a ... Read More
This cruise appeared to tick all the boxes location wise. We are Platinum cruisers with RCL. After this experience we will not book again. The cruise was a complete disappointment and a waste of money. The food was lukewarm and not of a satisfactory standard in the dining room. I wonder if it met food safety standards. We had to send food back. The highlight of the entertainment programme was a zombie dance by passengers to a song about 40 years old! Following the announcement to bypass South Island, -1 hour after an hour long presentation to passengers on the excursions at South Island(the senior leaders obviously don't communicate with each other), the Cruise Director said the plus was we would not be doing tender ports! Good job as they couldn't cope with the Esperance tender and it isn't their biggest ship in the fleet. There was no reduction in prices following the shock announcement in fact money was made out of passenger misery. Is it a coincidence that once in Auckland, divers were down underneath the hull? Was there a problem with the ship? Was it up to the journey? Interesting there was absolutely No mention prior to or during the cruise re the earthquake in Christchurch- were we ever going to go to the South Island? Makes one wonder. Days and days extra at sea, sailing at walking pace, a trip to a mining town within a stones throw of Sydney- shocking. We might as well have been on the Thames. We should all have a refund for the port fees and fuel they saved and compensation for the reduction in ports and the awful experience. There were inappropriate films screened full of swearing, no books which would have withstood a hygiene test, in the library and Internet access was $19.99 a day! If you could find a seat in a public area you were lucky.....! You had to pay for a decent cup of coffee but you might have to drink it standing up. The alpha alha calls daily were a welcome break from the tedium of the call to zombie dance. That was on ships as entertainment at least 5 years ago! All the focus on this ship was on upselling and obtaining cheap entertainment by getting passengers dancing/singing. If they had spent as much time on passenger experience as trying to make a quick buck then we might have had a better cruise. If you want a dream trip don't rely on RCI. Read Less
3 Helpful Votes
Sail Date: November 2016
This cruise was our first and I'd say last! The ship is ready for retirement, it didn't cater for my grand children ages 2 and 4 year old, the only tiny pool area only opened from 12 to 4 pm and was filled with adults all the ... Read More
This cruise was our first and I'd say last! The ship is ready for retirement, it didn't cater for my grand children ages 2 and 4 year old, the only tiny pool area only opened from 12 to 4 pm and was filled with adults all the time! As was the miniature golf area which smelt of sewerage. The trip to the south island in new Zealand was canceled due to bad weather so spent endless days at sea tripping to the north for only 2 ports! Entertainment was generally for the 90 plus age group and the drinkers! The food was generally good and the resturants were awesome! On the the positive side the staff on the ship were awesome! Great service. Would I do another cruise? I think not! Get on a plane and you know you will arrive at your destination. Overall we were very disappointed with this holiday. Read Less
9 Helpful Votes
Sail Date: March 2018
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was ... Read More
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was acceptable (but by no means notable), but having it served up in pretty much the same way every single day was monotonous in the extreme. We could not wait to get off and have a decent meal. Cabin was smaller than expected, but acceptable. Activities were pretty much zero. There were quite a few quizzes, and luckily both I and my travelling companion love quizzes! Before we boarded we had joked about napkin folding, but it proved to be the most interesting activity on board (not that we went - but it was fun to joke about). Unless you gamble, which is what I guess RC want you to do. Entertainment was not up to much. Read Less
5 Helpful Votes
Sail Date: February 2017
We've now traveled on 5 different cruise lines and thought Royal would be our home line, but they've disappointed us both our last 2 cruises. Start with the good. -Our room steward was great, they always work so hard. ... Read More
We've now traveled on 5 different cruise lines and thought Royal would be our home line, but they've disappointed us both our last 2 cruises. Start with the good. -Our room steward was great, they always work so hard. -Our waitstaff were very good. -Absolutely loved the ports in New Zealand! Every port in New Zealand had volunteers in port and around town helping to make sure you got where you wanted to go. Free shuttles into the towns, were great, way to make folks feel welcome New Zealand. I'd love to go back there! -Dunedin train trip was fantastic with beautiful scenery, great volunteers that go out of their way to make sure you enjoy your day. The lunch and wine were very nice!!! -In every port there were nice places to shop minus the multitude of junk shops and ship sponsored jewelry shops. And, really nice places for lunch or dessert! And talk about great fresh seafood, yum! - Best cruise directer ever! Bad, All are policy issue that I'm sure are management directed. 1.) Please stop pestering us at every single meal to buy water, buy the wine deal, the champagne meal, the drink deal, the specialty dinning, the chef deal, tour deal, sparking water, lunch deals, pictures, pictures, again with a lower priced meal deal, everyday it was something more. Very, very annoying!!! In every nook and cranny they came pestering you about more. 2.) Extremely harassing picture folks in your way through the halls, blocking the stairs, blocking the entrance to the dinning room to the point that I felt rude just trying to get from one place to another. They went so that they would take hold of your arm to stop you even after you said no thank you. Calling after you if you walk by, I mean yelling down the hall "hey you". 3.) More and more venues outside the dining room pestering you to buy their services to the point that I was uncomfortable walking by. 4.) The ship needed a good cleaning, it was very dusty in the public areas. The beautiful wall of windows outside the champagne bar were never wash through out the trip to the point that you could barely see out them. 5.) Our bathroom in our cabin was in need of minor repair, but it gave the feel of a 2 star motel, this could not be handled by the steward. 6.) This was the least entertaining of entertainment on any cruise. Several were very good, but centrium entertainment very very repetitive and extremely loud even on the upper levels you couldn't get away from it. I used to love Royal, but we'll go elsewhere even after diamond. Very sad. Read Less
4 Helpful Votes
Sail Date: February 2017
When one contracts for a cruise we expect, at a minimum, two important things. First we expect a reasonable level of safety be provided throughout the cruise, and second we expect professionally run tours to enhance the experience of ... Read More
When one contracts for a cruise we expect, at a minimum, two important things. First we expect a reasonable level of safety be provided throughout the cruise, and second we expect professionally run tours to enhance the experience of visiting new places. My wife and I recently returned from two back to back cruises on Royal Caribbean, around Australia and New Zealand and we experienced neither. My entire professional life was spent in the area of public safety, 45 years in the fire service, fifteen of these with the New York State Fire Marshall’s Office of the Fire Protection and the final 7 years as Director of Building Codes and Enforcement for the State of New York. I believe my experience quantifies me to comment on the lack of safety of the tenders, small boats, contracted for passenger shuttle in Bali, Indonesia. Our ship, Radiance of the Seas, did not dock in Bali, these tenders were used to ferry us to the dock and back to the ship, on what should have been a thirty minute trip. These enclosed boats held 90 passengers, had one exit, were powered by up to eight 300 Hp. Gasoline powered out board engines, they reeked of gasoline fumes. Some of us spent an hour circling waiting to get back on the ship, one spark and we would have been incinerated. Indonesia has one of the worst records in the third world countries. I considered this to be one of the most dangerous environments have ever been in. When I complained about the lack of safety of these tenders to Philip Ashcroft, the Hotel Director of the Radiance, he said both he and the Captain Severre Ryan did not like the tenders also and were going to make their feelings known to management. Even though I left my business card I never heard another thing about it. On over half of our tour busses the PA systems did not work so we could not hear the tour guides comments. On our overnight tour from Milford Sound to Queenstown, New Zealand we spent over twenty hours on the bus in two days and were only allowed 6 hours sleep in the hotel in Queenstown. Another example of poor planning, we could have rejoined the ship in Akaroa instead of Dunedin and had a pleasant 3 day trip instead of the two day ordeal we experienced. The food in the dinning room was good and above average. Our servers were attentive and personable. We enjoyed our meals because of the servers who were always watching to see if we needed anything and we even got extra servings without asking or sometimes we got samples to taste. Our cabin person was average although when I was quarantined he was always there to see to my needs. We think that the center atrium of the ship where on the bottom they had entertainment every day/evening made it difficult to rest/veg out in the library, sitting area, card playing, etc... Read Less
16 Helpful Votes
Sail Date: November 2016
This was supposed to be a holiday of a lifetime to celebrate our 40th wedding anniversary. The boarding process was very easy and quick with no problems at all. This was a good start, just what we were expecting from our first trip with ... Read More
This was supposed to be a holiday of a lifetime to celebrate our 40th wedding anniversary. The boarding process was very easy and quick with no problems at all. This was a good start, just what we were expecting from our first trip with RCI. We have previously sailed with 4 other cruise lines. The ship was of reasonable standard, but not the best we have been on, some areas looked tired whilst others such as the Centrum looked impressive. We expected more from our cabin which was very basic. No extras or niceties such as dressing gowns or slippers, or lotions etc. We were in a balcony room on the 8th level, so we're expecting something better than just average. Food was generally reasonable but not exceptional, but we had very good service from our table staff. We did a lot of research prior to our trip, and spent a long time organising our own trips and excursions as we knew the offered excursions were very expensive. We managed to arrange similar tours at a third of the cost from most ports. The South of Australia ports and that part of the holiday went without any problems and was very enjoyable. We hired a car in Esperance and spent the day touring beaches and parks and it cost half the price of the ships cheapest excursion. Upon leaving Melbourne it was very obvious we were not sailing in the direction of New Zealand but nothing was said by the captain or anybody else. It was the next evening after a day at sea that the entertainment manager informed the audience prior to a stage show, that we would not be going to the Sounds or the South Island and would be having an additional 2 sea days. No apology no explanation, nothing, just dismissed out of hand as if it was no big deal. To many of us on board, this was to be the highlight of the cruise and so you can imagine the disappointment. We had to cancel pre booked tours and try and arrange additional tours for the new ports. No help was offered, no free internet access and all we were told was that they would assist with phone calls if required. We lost a whole day sailing in the sounds and 4 ports, and were offered 2 new ports in the North Island and Newcastle in Australia, nothing of comparable value or interest to what we were expecting. No compensation or recompense was offered or suggested. After a couple of days we were told it was due to bad weather and was for our own safety, yet we know other ships still entered some of the ports we should have visited. It was also quite ironic that upon visiting Auckland divers worked on the stability issues on the ship. Very coincidental. The extra days at sea were boring to say the least. The film showings were repeated, and the only entertainment was quiz shows and dancing. No lectures or anything stimulating. 4 days at sea when you know you should be visiting exotic locations was too much. The complete lack of understanding and empathy from the senior crew was unbelievable. Holiday of a lifetime ruined and it was a case of 'don't worry, there always another time' unfortunately for most of us we may not get another chance as the cost and time of distance to travel will be prohibitive. Why were we not offered recompense for the lack of ports visited and distance travelled? and why were we not offered anything other than 'read the small print' for not fulfilling our expected itinerary? Shame on you RCI. Quite honestly the port of Newcastle was an insult in comparison to where we should have gone, it is not a regular port for cruise ships to visit and the quality of trips offered was of a very poor standard, and inflated cost. It was a captured market and was exploited to the full by the excursions team. Again shame on you RCI. Would we travel with RCI again, what do you think? Read Less
10 Helpful Votes
Sail Date: November 2016
We chose this cruise so we could visit Australia and New Zealand in the one trip. From the moment we stepped on board yes just through the doors it was sell, sell, sell. Please let people board and get their bearings if you want to book a ... Read More
We chose this cruise so we could visit Australia and New Zealand in the one trip. From the moment we stepped on board yes just through the doors it was sell, sell, sell. Please let people board and get their bearings if you want to book a meal in one of the restaurants or in the Spa it's quite easy it doesn't need to be constantly in your face on boarding as they are still doing it every day of the cruise. We had constant problems with the key cards not working in the cabin door and the safe in the room wouldn't lock and had to be fixed twice. The room was very tired looking especially the sofa which we never used as it actually looked dirty I think it was just old. The shower curtain looked old and had a pink hue to it as if it needed a good clean I would like to think these are cleaned after every cabin change but it didn't look that way. Also the towels were changed as often as you wanted but were very thin and often frayed around the edges. There are 2 fantastic pool tables on board that move as you play but keeps the table straight but there were only 2 cues for 2 tables and one of the ends kept coming off one of them. My husband and several other people complained and kept being told new ones would come at the next port but never did. They ship still held pool competitions and half way through the cruise it was down to one cue my husband went to customer services to complain and still no other cues were provided by the end of the cruise. The windjammer food was fine and plenty choice but breakfast and lunchtime was terrible trying to get a seat and then only one of you would have to go for something to eat while the other kept the table. A few times we sat in the dining place just after the windjammer I think it's called Rita's cantina but it's very dirty on the floors and window ledges and the chairs are all stained which doesn't look nice and the tables are never cleared. This is not the staffs fault there just is not enough of them to keep it all clear however hard they work. Also when tables are cleaned there is no spray used and the same cloth is used over and over this seems to counter act the fact we all have to use wipes to clean our hands on the way in, well most of us as we did see people refusing the wipes and being let away with it! Unfortunately we ran into a storm and could not visit the Milford Sounds and 4 other places in New Zealand which was very disappointing I know this was no ones fault but Mother Nature but we were then stuck on the boat for 4 days with not a lot of information being given as to where we were going and for 12 hours we were cruising with no where to go waiting of head office telling the captain where we were going to be able to visit. The ports we did visit 2 in New Zealand and Newcastle in Australia certainly did not make up for the ones we missed. Shame on you Royal Caribbean not even a sorry or maybe slightly cheaper trips off the boat as a goodwill gesture. Be wary when spending a lot of money on a day trip as all but 1 of the trips we went on were not organised very well as when you got off the bus it wasn't clear wether we waited for someone to take us or went ourselves and then when it was all made clear we were rushed around everywhere there was never enough time to look at everything you were supposed to. The trips actually felt like a rip off the time you were in places it was all rush rush no time for a coffe in places just back on the bus. The entertainment on ship was not the best especially the comedians the 2 different comedians we went to watch were so bad lots of people walked out something I am not proud of doing but they really were that bad. Also the centrum in this ship is far too small you could never get a seat when there was entertainment on and when you did everybody would hover waiting to get in to the seat which didn't make it a pleasant experience. The sun beds on the boat were tied together so getting on and off was hard work especially watching older people trying to do it as you had to climb on from the bottom as there was no room between the beds so you really were up close and personal to your fellow traveller! This was supposed to be the holiday of a lifetime for me and my husband and we will probably never get to visit Australia/New Zealand again but so much was not good on this cruise (the weather I know is not Royal Caribbeans fault) if we could go back we certainly would not use this company again. Read Less
2 Helpful Votes
Sail Date: November 2015
Our experience echoes earlier reviews. Embarkation at Fremantle was delayed due to cleaning operations and once on board, self-service in the food/beverage areas was suspended resulting in seemingly endless queuing. We too were ... Read More
Our experience echoes earlier reviews. Embarkation at Fremantle was delayed due to cleaning operations and once on board, self-service in the food/beverage areas was suspended resulting in seemingly endless queuing. We too were disappointed that the ship’s management failed to provide passengers with any updates of the extent, if any, of an on-board outbreak of norovirus. This was our third cruise on the Radiance of the Seas and we too noted how shabby, dated and just plain grubby the ship had become since our earlier cruises. Our stateroom attendant did a fabulous job of the day to day making up of our room but, beyond his control, our bathroom developed a serious plumbing leak that also impacted the adjacent stateroom. From the state of the badly repaired bathroom tiles it was obvious that this was a pre-existing/on-going issue. Mid cruise, fumes entering our stateroom from maintenance elsewhere on the ship caused headaches and nausea forcing us to relocate from our deck 10 junior suite to an inside cabin on level 3. Again not a reflection on our stateroom attendant but the state of the ship in general, I espied a cockroach in our stateroom. An unsolicited offer of a voucher for a discount on our next cruise to compensate us for these inconveniences failed to materialise. We have, in the past, been big fans of Café Latte-tudes but on this voyage the coffee was undrinkable. Further, apparently Cafe Latte-tudes only sells Tazo tea and Tazo English Breakfast tea was unavailable for the entire duration of the cruise – only fruit teas or cloying Earl Grey, no thanks. Given the plethora of complimentary quality English Breakfast tea available around the ship, this was a truly ‘Fawlty Towers’ scenario. We were surprised to discover, in fact, that the best tea and coffee available on the ship in this instance was from the self-serve machine in the Diamond Lounge. One positive note, Giovanni’s specialty restaurant was once again a major highlight of our cruise. Read Less
Sail Date: November 2015
On Boarding found no hot water in our cabin this went on for 3 days sewage smell in cabin Made our room very hard to spend any time in cabin had to purchase our own can of glen 20 to combat the smell As out line in other reviews ... Read More
On Boarding found no hot water in our cabin this went on for 3 days sewage smell in cabin Made our room very hard to spend any time in cabin had to purchase our own can of glen 20 to combat the smell As out line in other reviews staff were directed to serve food after a out break of gasto prior to our boarding so food was severed cold in the windjammer restaurant There was no were to get coffee until 6.30 as all closed down you could dial room service if it turned up Tenders at Cairns was a complete mess after obtaining tickets at 8am got of ship at 1145 missing our tour Have just heard another ship has the gastro out break makes you wonder if Royal Caribbean is the company to sale with Read Less
1 Helpful Vote
Sail Date: March 2015
This was my 3rd cruise with Royal Carribean Cruise lines in an owners suite. The overall experience on this cruise was poor due to numerous factors unlike the other 2 cruise which where magnificent but they were on the Rhapsody of the ... Read More
This was my 3rd cruise with Royal Carribean Cruise lines in an owners suite. The overall experience on this cruise was poor due to numerous factors unlike the other 2 cruise which where magnificent but they were on the Rhapsody of the Seas. The owners suite had problems from day 1. (A) luggage was delayed getting to the suite by several hours and on enquiring several times re our priority check in with our luggage was informed its on its way.so priority luggage to the suite is not a priority to RCL. (2) Bathroom hot water was non existent for 6 hours so showered in cold water. (3) Cabinet doors and wardrobe doors have no magnetic keepers so doors and drawers swung to and fro at sea creating a unacceptable noise at night, I rectified this problem by wedging cardboard in the drawers and doors. (4) television programs are all taped and repetive for a 17 day cruise unless in port. (5) television programming bombards you with RCL excursions and Pay More Cruise options. (6) the glass sliding door to the balcony would not lock and slid back and forth, I called house keeping to fix the problem but was informed it could not be repaired so had to use the child lock system which was only explained by the maintanance crew member. (7) unless you read the compendium in the suites you will not be informed of your entitlements as a owners suite guest and will be charged additional. (8) be aware of paying for anything in advance as money is not credited back for up to 90 days if you cancel or change your mind. (9) you are enticed to buy additional cruises on board with offers of cheaper rates or specials which can be purchased at your own travel agent with better prices and options. (10) the on board shops are basic and highly priced. Read Less
1 Helpful Vote
Sail Date: November 2014
Embarkation; Went smoothly although our cabin was not ready; we arrived at the stated time. We had to wait along with everyone else in the Windjammer Cafe where there was not enough seating. Cabin; Excellent. Larger than other cruise ... Read More
Embarkation; Went smoothly although our cabin was not ready; we arrived at the stated time. We had to wait along with everyone else in the Windjammer Cafe where there was not enough seating. Cabin; Excellent. Larger than other cruise lines of our experience. Cabin Steward very helpful and friendly. Ship Tours; Very expensive. We did 3 ship tours; 1. Dunedin Gorges. We wanted to see the Gorges above Dunedin and the only way was on a ship tour because the ship had block booked the complete train! The countryside was worth seeing. BUT; having been herded off the ship we then had to wait 20 minutes for the train! It would have been far more sensible to leave us on the ship in the warmth until the train was available, especially as it had no other passengers. I have a special diet [no dairy], both the travel company and I had e-mailed this fact when we booked many months earlier. As soon as I was on board I went to the tours desk to make sure I would get something to eat on the train. However, when the food arrived there were only a few grapes that I could eat. What looked like a very nice meal actually all contained milk/butter/cheese or cream. After the tour I went back to the tour desk, the guy was most unhelpful and totally unsympathetic offering no excuse [he did try the standard response saying that I should have told them sooner! But I had proof I had.] Summary - great scenery which the ship makes sure you can only experience on their tour! 2. Picton Bays Tour and scenic Blenheim. The first part was a very interesting boat cruise around the small bays, with a local company who were very knowledgeable. We were dropped off to be transferred to a coach for the Blenheim part. The drop off was at a remote quay there was no one to meet us. There was no coach! 30 minutes later it arrived but we were then behind schedule and the remained of the tour was very rushed, we only saw Blenheim from the ring road. There were supposed to be more parks but we had just 20 minutes in the rain in just 1 park. 3. Sydney with transfer to the airport. Went very smoothly. This tour allowed us to see Sydney and Bondi Beach but most exciting was the tour inside the Opera House. We were then taken out to the airport in plenty of time to catch the plane. A very good way to spend the extra time. As there is nowhere at the dockside to store suitcases this is the best way to see some of Sydney. Independently would have meant dragging the cases with us. BEWARE the Tender System. The ship does nothing to help independent travelers. In ports requiring a ship tender [Esperance & Akaroa] the ship tours are taken ashore first. We were unable to get off until 11.30 in Esperance, where we had arranged for a hire car. Luckily it was held for us but we heard of other passengers not so lucky. In Akaroa we had booked the Bay tours in Akaroa locally [recommended tour was great] we had to queue for tender tickets from 7am, we got off just in time for the 9.30 tour, another couple did not make it and the tour had to after waiting until 10.30. So if you book anything yourself with a local company watch out! Ports of call; * Esperance; Easy to DIY. The town is small but the surrounding area is fantastic. Get a car from Avis which is just where the ship tenders drop you off. They will give you a map and suggest where to go to see the kangaroos on the beach. An don't miss Stonehenge along the way. * Adelaide; Easy to walk off the ship and get the train into the city. The station is opposite the quay. Local transport system is good, lots to see, we just walked around, lovely river. Free Wifi at the cafe on the riverside. * Melbourne; Tram terminus is on the quayside, takes you straight into the centre. * Scenic Cruising in the Fijords; The highlight of the cruise. We went into 5 of the 'Sounds' despite terrible weather the sun did get out and we have some great photo's of Milford Sound and the snow capped mountains. * Dundedin. We did the ship tour [see above] The ship docks some distance away from Dunedin to get there you can use the ship shuttle service at US$25 each! * Akaroa. Lovely town spread along the foreshore. We took an independent tour around the numerous Bays which I would recommend. * Wellington. Easy walk into the city from the quayside. We made our way to the cable train and went to the top, it is a worthwhile long walk back down through the Botanical Gardens. * Picton. Very scenic town. Unless you are on a ship tour you have to take the shuttle to the town - this is provided by the town for free. The Ship; 1. They need to improve the tender process for independent travelers [why should they wait until all the ship tours are off the ship before allowing us off when we are doing our own thing in port?] Put more tenders on. 2. My Time dining does not work. The idea is that you can choose you dining time daily to suit your activities. But when we requested a different time for the second night we were told the times we requested were booked full "months ago". 3. Windjammer Cafe - never anywhere to sit. And a bad smell of cigarette smoke which drifts in through the doors from the smoking deck. There are no food labels with ingredients on display; I had to ask each time whether dairy was in the food. In the Windjammer about 90% contained dairy and was therefore no good to me [dairy allergy]. 5. Entertainment. Was better than other cruise lines of our experience. But unfortunately the lead male singer in the Ship Troupe was very poor singer. Sang flat notes. 6. The Cascades dining; in order to comply with my need for no dairy I received extremely bland food [except for the deserts] eg; Red Thai Curry chicken - contained no curry! It was a piece of chicken with green beans and a baked potato, I was told that because the curry sauce came from off the ship so they didn't know the ingredients, however the menu clearly states all food is prepared fresh on board. The dining room staff were all extremely helpful and attentive. 7. Movie under the stars; would have been better if there had been blankets and a mattress for the sun loungers. 8. 17 day cruise saw a repeat of the movies played in the cinema. 9. On day 15 our 'card' was blocked. The customer relations desk said it was because we had reached the $500 cash limit. We had already spent $780+ without it being refused?. We had actually elected to pay by credit card [on line election before departure] and the credit card had been swiped on embarkation! There was no explanation. But this caused us great embarrassment when the card was refused at the lunch table. Then to add more stress we found to charges were added on that day for drinks which we had not had. Make sure you tell Customer Services desk that you want to leave you credit card company to do any currency conversion - we were told that the rates used by Royal Caribbean are not good for you. 10. We were woken by security at 11pm, one night as they thought I had called in with a complaint about noise. I had not. No explanation or apology! My advice for anyone considering this cruise. Don't do it with Royal Caribbean! Read Less
Sail Date: November 2013
First time with Royal Caribbean, but found the overzealous and non- meaningful continual greetings from the crew most irritating. The public areas of the ship were in need of maintenance, and the hull at waterline was rusting. The ... Read More
First time with Royal Caribbean, but found the overzealous and non- meaningful continual greetings from the crew most irritating. The public areas of the ship were in need of maintenance, and the hull at waterline was rusting. The stateroom with balcony was good and kept clean by a very pleasant attendant. The menu's for my-time dining were repetitive and boring and obviously designed to persuade you to pay extra for one of the optional restaurants. The continual offer of 'yum yum time' sweet menu's on which I usually ended up with cheese and biscuits as nothing else appealed, was nauseating. The cost of wines and drinks was outrageous. Custom services were unhelpful and quite rude. The theatre shows were mediocre but the other musician were quite good. The ship's tours in port were way overpriced, but it was easy to arrange your own once ashore. As can be gathered we have had far better cruises on much smaller ships and are unlikely to use Royal Caribbean again. Read Less
1 Helpful Vote
Sail Date: November 2013
Royal Caribbean treats its passengers like cash cows, even charging for a sea sickness pill! The gratuities system is a scam. We had decided to opt for My Time Dining so, paid the required amount to cover gratuities at the time of booking ... Read More
Royal Caribbean treats its passengers like cash cows, even charging for a sea sickness pill! The gratuities system is a scam. We had decided to opt for My Time Dining so, paid the required amount to cover gratuities at the time of booking and used the online facility to book a table for two in Cascades each night at a specific time. On board, however,, each time we went to the Cascades Restaurant we had to wait for a table to become available. Thus, we may just have well have not opted for My Time Dining and so had to pay the gratuities, merely instead just have queued with the small number each night who had not done so. The Drinks & Beverage Packages are also a scam, because on ordering a drinks package for one member albeit whether or not another sharing needs one, a drinks package must be purchased for each and every person sharing a Stateroom. We decided not to purchase any drinks packages, and saved a great deal by just buying alcohol and soft drinks as and when necessary. Fresh orange is only served 'free' at breakfast time in the Windjammer or Cascades - otherwise it is charged for. The only drinks Royal Caribbean offer at no extra cost are teas and coffees, water and diluted lemon or iced tea. Coco cola is also at a price, as is bottled Evian - 1 litre bottle $4-5. The speciality restaurants are an expensive option and it seemed not so popular, as each morning outside the Windjammer their waiting staff were always outside touting for business. We were booked to go to the Esplanade Hotel in Perth on arrival at Perth International Airport; however, confusingly we were taken straight to the port to embark. En route, a phone to the taxi driver requested him to return to the airport to pick up some stranded passengers who had been there for 2 hours. He decided to drop us at the port first where we were surrounded by eager porters keen to grab our cases for a tip (obviously). The taxi driver sped off, taking my new coat with him. Royal Caribbean staff argued that RC never send taxis to collect passengers from the airport, but that did and we stood our ground. They assured me that my coat would be returned as the taxi company would not wish to lose their business - complete contradiction of what had just been said about never using taxis! The Receptionist onboard refused to contact RC offices to message the company. The ship sailed 30 minutes early so, if ever the taxi driver did return with my coat well, of course, I never received it or any compensation offer from RC. During the final days of the cruise, waiting staff in the Windjammer were noted by passengers to have stroppy attitude. Everyone affected considered this to be due to poor tipping from passengers - we had aid the gratuity to cover those tips with the My Time Dining option; however, apparently those who had not felt it was not justified either or those who had did not feel impressed enough to pay more! I would not use Royal Caribbean Cruises again; having chosen the cruise itinerary offered we thought we ought to find the cruise line satisfactory - very disappointed with the way RC treats it customers. Read Less
12 Helpful Votes
Sail Date: February 2017
We chose this cruise almost exclusively because of the itinerary. This was our 18th cruise, but only our second on RCL. Our first RCL cruise was in 2005. We hadn't been back to RCL since then because of a disappointing dining ... Read More
We chose this cruise almost exclusively because of the itinerary. This was our 18th cruise, but only our second on RCL. Our first RCL cruise was in 2005. We hadn't been back to RCL since then because of a disappointing dining experience. Our 2005 evaluation was confirmed on this cruise. We had great service in the Cascades dining room, in the Schooner bar, and from our state room attendant. The service in the Windjammer was good, but not exceptional. In general, I found the quality of the entrées in the Cascades dining room to be poor. Meat entrées included "strip loin" (which I found to be very poor quality cut), a very inferior New York strip, a very disappointing pork loin, and a breaded Chicken Marsala - with no sauce. If you wanted a good quality New York strip or lobster tail in the Cascades dining room there was a significant up-charge. On at least one occasion I found myself ordering a vegetarian entrée, because there were no meat entrées that I trusted. Food in the Windjammer, was better (great hamburgers and hotdogs) but generally unremarkable, and repetitive. We experienced significant shore excursion disembarkation delays on two consecutive days. We found the ship to be in generally good shape considering it's 16 year old age - but a little tired in places. Most of the other guests with whom we struck up conversations were, like us, Celebrity and/or Princess fans who had chosen this cruise, only because of the itinerary. Disembarkation was probably the smoothest we have ever experienced. We had a great time, but the disappointing dining experience was a significant detracting factor. Read Less
16 Helpful Votes
Sail Date: November 2016
We were so excited to be taking a 17 day cruise in Australia but the disappointment started before we left the USA. We chose "My Time Dining" (hint: NEVER DO THIS) and made reservations on-line for all 16 nights. About 3 weeks ... Read More
We were so excited to be taking a 17 day cruise in Australia but the disappointment started before we left the USA. We chose "My Time Dining" (hint: NEVER DO THIS) and made reservations on-line for all 16 nights. About 3 weeks before we left the reservations for 2 of the 3 in our party were cancelled without any notice from RCL. Apparently they felt it appropriate for my wife to dine alone every night. After a few calls I was able to re-establish the reservations, They tried insisting that my requested time was no longer available. Needless to say, I was not happy and they finally relented and gave us the requested times. While we encountered MANY disappointments, the staff were NOT one of them. Our cabin steward, waiters,bartenders and casino employees were FABULOUS. RCL should be glad they have employees that care about their customers because I am beginning to question if management does. Dining was a disaster virtually every night. We had a 6:30 PM reservation every night. Many nights that was inexplicably changed on the slip delivered to our stateroom. Often to 6:15, then we were told we were late when we arrived at 6:30. Note, no one could/would explain why the time changed or why we weren't given some notice. The Maitre d was rude and insisted that we abide by the time assigned. Cabin - we were in Cabin 1052, a Grand Suite on the port side on Deck 10. The suite was very typical for RCL and was in good shape with a decent balcony. You should note that the stateroom has no balcony privacy due to the curve of the ship and the large stateroom just behind this one. NOISE is a problem in this stateroom. While close to the Centrum, we did not have an issue with noise from the entertainment. We DID HAVE A PROBLEM with the decision to clean, move and drop the pool lounge chairs on Deck 11 AFTER MIDNIGHT directly above some of the most expensive cabins on the ship. Our neighbors complained and the noise stopped for 2 nights. On the very last night of the trip they chose to start cleaning at 3:04 AM, I know because I woke and couldn't get back to sleep due to the noise. I am not a light sleeper, this is a problem RCL needs to address. Food - was standard for RCL but frankly, the menu in the main dining room continues to deteriorate. While we enjoyed our meals, the quality and selection is not great. The Windjammer is becoming the equivalent of a cheap buffet with very mediocre quality. Entertainment - was some of the best we have seen in over 15 cruises. The RC Singers and Dancers put on a series of premiers and they shined. Very high quality across the board for entertainment. Itinerary - We were excited to be able to see much of the southern portions of Australia along with New Zealand. Unfortunately, Mother Nature did a number on us and we had to cancel the entire southern island of New Zealand. While I recognize that this was a necessary decision, there was so little information given that many, many passengers felt betrayed. The addition of 2 sea day and 3 replacement ports was less than ideal. In fact, many of the Australians on board found the addition of Newcastle as almost insulting. While it was an interesting little town, there really wasn't much to do for the passengers. In fact, RCL only had a total of 4 available excursions. It seemed poorly planned and executed. All in all, we thoroughly enjoyed Australia and some aspects of the cruise but, frankly, we are reconsidering our loyalty to RCL. For reference, we are Diamond Plus level CAS members Read Less
5 Helpful Votes
Sail Date: November 2016
This year was a bad one for me and my husband, after he had major caancer surgery. However because of some good news we decided fairly late to taake this cruise as we could get on in WA and just fly home from Sydney. As a consequence we ... Read More
This year was a bad one for me and my husband, after he had major caancer surgery. However because of some good news we decided fairly late to taake this cruise as we could get on in WA and just fly home from Sydney. As a consequence we had to take a grand suite (not difficult), and we certainly enjoyed it ! Embarcation: Took a little longer than I was expecting, as we had to wait for our number to be called before going through Customs, but fairly painless. No Champagne on arrival (I thought we got it last time on RCI but maybe we didn't). Lunch in the Windjammer forgettable, the seating area too small thanks to Izumi taking up space, and Ritas not usable at times! The suite was spacious, but a little shabby --- try changing the colours RCI, but service there terrrific, and we didn't fill all the available clothes space. Bed wonderful, but the bath without grab rails was dangerous! Television channels abysmal -- no BBC CNN and sometimes no Sky! and continual repeats on other channels. The BIG plus was the Concierge lounge, as we didn't do much on shore days, as we had been to most of the ports before, and the purpose of the cruise was RELAXATION. Entertainment in the theatre NOWHERE near as good as on previous RCI cruises. The dance troop looked little better than amateur and costumes tatty! Dining in the MDR --- too early at 5-30 but I like fixed dining, and our table mated were fun, service good , BUT food mediocre. No lobster night (had to pay extra) and wine prices horrendous.(thank goodness for the Cocierge Club) Disembarkation: Wonderful, as mh husband was having back problems, ao was taken off in a wheelchair to the bus to airport 10/10 Read Less
19 Helpful Votes
Sail Date: March 2016
I'm glad they are putting the Radiance of the Sea to dry dock. It need some sweet loving care. We toured around the top end of Australia. Australia is known for crayfish (lobster) and yet, we were not offered surf or turf or ... Read More
I'm glad they are putting the Radiance of the Sea to dry dock. It need some sweet loving care. We toured around the top end of Australia. Australia is known for crayfish (lobster) and yet, we were not offered surf or turf or beef Wellington in the main dining. If you wanted anything like that you needed to order through speciality restaurants. The wifi costs $270 US dollars for a 16 night cruise. It was reliable but slow. I needed it because I needed to stay in contact with family. They do not have a self serve laundromat on board and the laundry costs were high. The entertainment was great. Tha staff was excellent and went out if the way to help. The embarkation and disembarkion was well handled. Shore excursions were excellent. Read Less
16 Helpful Votes
Sail Date: March 2016
Recently completed a Top End Australia 16 night cruise on the Radiance of the Seas. Overall we thoroughly enjoyed the cruise. The staff were good in all areas and we made some good friends and met some nice people, included some CC roll ... Read More
Recently completed a Top End Australia 16 night cruise on the Radiance of the Seas. Overall we thoroughly enjoyed the cruise. The staff were good in all areas and we made some good friends and met some nice people, included some CC roll call members with whom we enjoyed a day out. The itinerary was good with the exception of Port Hedland which was of little interest to most people and had little to commend it as a port of call for a cruise ship. Bali was cancelled due to security concerns and replaced with an extra day at Cairns where we could happily have seen even more time. All the local guides at the ports of call were very helpful. The ship is a little tired but we knew this in advance and it is soon due for a refit. So why only an average rating? The food was only average at best but the main problem was the impression that profit was the main concern. The wifi at $20 per day for a slow intermittent service is ridiculous, the cost of excursions is exorbitant as is the cost of shuttle buses. If a company advertises Brisbane on the published itinerary the passengers should be taken to Brisbane, not charged $25 for a shuttle bus. Also most so called seminars were an excuse to sell over priced hair and fitness products etc. The products sold in the constant shop 'sales' are mostly cheaper in my local shopping centre. We always pick cruises by the itinerary and so may choose RCL in the future and would take the above points into account when deciding if the price was right but they would not be the first choice. Read Less
5 Helpful Votes
Sail Date: November 2015
Our 3rd Cruise on Radiance but Abit of a disappointment still a great ship but in desperate need of an over haul .The majority of the staff excellent especially cabin crew ,rooms always perfect ,not sure why but we had no towel animals in ... Read More
Our 3rd Cruise on Radiance but Abit of a disappointment still a great ship but in desperate need of an over haul .The majority of the staff excellent especially cabin crew ,rooms always perfect ,not sure why but we had no towel animals in our cabins for the whole cruise . Crown and Anchor did not fulfill all the things they were supposed to do we are Emerald but quite afew things missing .There had been an outbreak of novo virus on previous cruise but no indication of it on ours but afew things were closed like the library and pool tables but things which made money seemed to be kept open . I think the Cruise Director and his staff not up to the usual standard so maybe this added to the cruise not being up to usual standard .Also drinks prices are now way too expensive I think Royal Caibbean needs to serious look at what they are providing there is a lot of competition out there and with the dollar much lower it is beginning to make it more expensive to book their cruises . Majority of shows very good especially The Aussie boys the third time we have seen then and still fabulous . Read Less
11 Helpful Votes
Sail Date: February 2017
We chose this cruise because we were told seeing the NZ fiords by ship was an experience not to be missed and they weren't wrong. Truly wonderful and do it if you can. Absolutely breathtaking and better than those in Norway. ... Read More
We chose this cruise because we were told seeing the NZ fiords by ship was an experience not to be missed and they weren't wrong. Truly wonderful and do it if you can. Absolutely breathtaking and better than those in Norway. Wonderful outdoor weather helped of course. We r two Australians in our mid 60s. One comedian onboard said he was 55 and the eldest of 7 children on the ship. Correct!. Most of the Australians had done the first part of the cruise in extreme heat over the top of Aus. We got on where they got off in Perth and headed down round the bottom of Aus to NZ where weather and seas are open to the extreme changes from the Antartic. We did have that cold breeze out at sea most of the time which kept people away from the pool and top deck but in ports we were very lucky. Note Feb. 2500 passengers on board mostly Americans and Europeans seeing the world and generally happy little vegemites considering they were very lucky able to do so. Always always in life there are those that just find fault in all but we find love in experiences. We enjoyed the variance and hearing about their homelands for a change. Someone told me they only write reviews if they are unhappy about something. Relate that this is a few reviewers opinion and we are all very different. Yes the ship is not new and yes in places is showing wear but she is kept spotless by incredibly hard working crew. There are discreet cleaners carrying little blue bags waving their disinfectant and polish everywhere. If people get sick it's because generally a passenger not wanting to miss out on his planned cruise has alighted with a bug and like planes they spread it no fault of the ship. There were people coughing and men particularly without using covering cloths. We managed to get off without a bug. As per most older ships yep showers are smaller with only curtains and no they don't supply condiments only liquid shower soap. I prefer my own. Our last cruise on this lovely size ship not too big not too small she had tea and kettles in room. I miss that soo much. I am one who just hates asking room service to walk a mile for a cuppa and also hate making myself look decent to find one. Every morning we chose to have breakfast room service such a luxury for me. We ordered tea and coffee same time which stayed nice and hot in their warmers. I am not sure what people expect food wise when I hear complaints. Truly. Blows me away. Service and food in Cascades was very good and varied. I was even asked if I was unwell the following night after they noted I didn't have sweets or was there something else they could get me. They as usual kept my bottle of wine nightly until finished for me. It was placed on table after I arrived. Love this service. We had lunches in Windjammer and a couple of dinners. Yes they do try to keep similar foods for those who prefer that. Lovely salads as condiments. The hoards at the daily burger pizza and chips bar. There is premade or make your own sandwiches with all types of bread. Always two soups and varied pasta or pie type foods. Wonderful varied steamed veg. For me I have a love for curries. Every day different and so tasty. Nightly they provided the cheese platter we always went inacquired at five and grabbed some on a plate to have with our wine on the deck. The grilled steak lamb salmon was incredible at night in there. Top quality and tender and done to your request. We found seafood prawns and mussels and most nights they seemed to have something as a theme. They had make your own pasta one night we were there and waffles to die for. Yes we also did the three specialty diners. For US75 each. Giovanies and Chops provided us a two table next to window lower lighting and rolling seas so ambiance yes. Izzumi no ambiance but Japanese food was a nice change. If you are on a budget in my opinion unless you want either of above don't bother. Spend the money on drinks. Drinks yes again in my experience always expensive on cruise lines unless you pay more for the all inclusive cruises. They do allow two bottles of wine only at your boarding port. All bags checked each other port just like getting on a plane so it will be confiscated until departure if you try it. I must admit. RCL this trip related how little people were using their bars and for some less enjoyment. Long cruise for as lot. About 8 days into our 17 day cruise they offered 10 drinks for US75 card. We purchased 2. Meaning for me I could enjoy a couple of usually 14US ea coctails daily for half price. My husband a beer drinker just used his normal seapass card for the cheaper option. Lager some bars only US5. I'm pretty sure people wary of the sell thing on these ships missed out because they weren't prepared to look or listen. I would suggest these excellent offers put there for our benefit be advertised in daily news letter. We found the nightly entertainment wonderful. From someone who has a husband who renegs at home on taking me for coffee! I Thankyou for the wonderful cruise happy entertaining staff and the ability to get taken out for Coctails dinner a show and oee the world. Read Less
Sail Date: November 2015
Well, after reading some of the previous reviews, I wonder if we were on the same ship. We only boarded in Fremantle, so can't comment prior to this, but we ( all five of us) had a great time. Yes, we had delayed boarding in Fremantle ... Read More
Well, after reading some of the previous reviews, I wonder if we were on the same ship. We only boarded in Fremantle, so can't comment prior to this, but we ( all five of us) had a great time. Yes, we had delayed boarding in Fremantle whilst the ship was sanitized because of the gastro virus, but I'd rather late getting on board that sick! Once on board, we found our stateroom on deck 4 to be clean, and our stateroom attendant was fantastic. No towel animals thou, not sure why. There were some precautions in place, such as no self serve in the Windjammer and we couldn't play pool :( but we understood why, and respected that they didn't want anyone to be sick. We found the staff from ships officers to cleaners to be just as friendly, helpful, and accommodating as ever, in fact our head waiter in the dining room went out of his way to supply something that my wife had asked for, which they made specially for her. We also had one member of our party who required a very special diet, and they made her a special meal every night. That's service. I would agree that the ship is looking a little shabby, and I noticed that the floors in the Windjammer and some other public areas were not spotless. The tendering in Cairns was probably the biggest complaint that we would have. Some local ferries were used as they were in Bali, but for some reason it took way too long to get off and back on the ship. The ferries seemed to sit forever to get to the ship, and ages to pull away. Something was obviously wrong, and RCL needs to look at that. The restrictions on serving yourself, pool etc were lifted half way through the cruise, which was good. No one in our party were sick, and as far as we were concerned , the virus was gone. Shore excursions were very expensive, and being in US$ makes it all the more so. $20 US for a very short bus trip to the tourist center in Darwin was a bit rich! The only other negative comment would be about the movies at the Cinema. Some were from the 90's! Plus the TV had the same show running over and over. I know that they want you to order their movies, but at $almost $12 US who would bother. Shorly $5 would be enough? It was a great trip, and very relaxing for us all. There was one exciting time in the Gulf of Carpanteria when a helicopter was brought in to evacuate a very sick person. Not sure how the patient fared, but hopefully OK. We have another trip booked next year on Voyager, and looking forward to that. I understand how it would be terrible to be sick, but otherwise each trip, cruise or otherwise, is what you make it. I choose to make it as good as it can be. Read Less
Sail Date: March 2015
Just returned from the New Zealand cruise on the Radiance, the cruise was wonderful and the only fault I found was the treatment of their Crown & Anchor members who have obtained "Top Tier" status. We reached this level last ... Read More
Just returned from the New Zealand cruise on the Radiance, the cruise was wonderful and the only fault I found was the treatment of their Crown & Anchor members who have obtained "Top Tier" status. We reached this level last year aboard the Liberty and were treated to a very welcoming "Top Tier Party" where drinks and canapes flowed freely - lasted for almost an hour with sincere attendance by staff for the whole time, a really memorable experience. RCI were genuine in rewarding our loyalty - we felt like we had 'made it" We received our invite on the Radiance but when we got there it appeared to be a very cheap affair - the canapes were served buffet style and you had to chase a waiter to get a glass of 'watered down' white wine - good luck trying to find a red wine. The speech by the C&A Manager was more concerned with selling upcoming cruises rather then how important our loyalty to RCI was. After this speech, at the 30 minute mark, the waiters could not be found so 80% of the people left. All in all a rather tawdry affair compared to the one on the Liberty. Hopefully the Radiance's offering was an aberration and not the norm as it did not truly show RCI's respect of our loyalty, as we had come to expect from earlier treatment. We have booked a cruise with RCI next February on the Radiance - lets see if they lift their game by then. Read Less
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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