9 Helpful Votes
Sail Date: March 2018
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was ... Read More
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was acceptable (but by no means notable), but having it served up in pretty much the same way every single day was monotonous in the extreme. We could not wait to get off and have a decent meal. Cabin was smaller than expected, but acceptable. Activities were pretty much zero. There were quite a few quizzes, and luckily both I and my travelling companion love quizzes! Before we boarded we had joked about napkin folding, but it proved to be the most interesting activity on board (not that we went - but it was fun to joke about). Unless you gamble, which is what I guess RC want you to do. Entertainment was not up to much. Read Less
5 Helpful Votes
Sail Date: February 2017
We've now traveled on 5 different cruise lines and thought Royal would be our home line, but they've disappointed us both our last 2 cruises. Start with the good. -Our room steward was great, they always work so hard. ... Read More
We've now traveled on 5 different cruise lines and thought Royal would be our home line, but they've disappointed us both our last 2 cruises. Start with the good. -Our room steward was great, they always work so hard. -Our waitstaff were very good. -Absolutely loved the ports in New Zealand! Every port in New Zealand had volunteers in port and around town helping to make sure you got where you wanted to go. Free shuttles into the towns, were great, way to make folks feel welcome New Zealand. I'd love to go back there! -Dunedin train trip was fantastic with beautiful scenery, great volunteers that go out of their way to make sure you enjoy your day. The lunch and wine were very nice!!! -In every port there were nice places to shop minus the multitude of junk shops and ship sponsored jewelry shops. And, really nice places for lunch or dessert! And talk about great fresh seafood, yum! - Best cruise directer ever! Bad, All are policy issue that I'm sure are management directed. 1.) Please stop pestering us at every single meal to buy water, buy the wine deal, the champagne meal, the drink deal, the specialty dinning, the chef deal, tour deal, sparking water, lunch deals, pictures, pictures, again with a lower priced meal deal, everyday it was something more. Very, very annoying!!! In every nook and cranny they came pestering you about more. 2.) Extremely harassing picture folks in your way through the halls, blocking the stairs, blocking the entrance to the dinning room to the point that I felt rude just trying to get from one place to another. They went so that they would take hold of your arm to stop you even after you said no thank you. Calling after you if you walk by, I mean yelling down the hall "hey you". 3.) More and more venues outside the dining room pestering you to buy their services to the point that I was uncomfortable walking by. 4.) The ship needed a good cleaning, it was very dusty in the public areas. The beautiful wall of windows outside the champagne bar were never wash through out the trip to the point that you could barely see out them. 5.) Our bathroom in our cabin was in need of minor repair, but it gave the feel of a 2 star motel, this could not be handled by the steward. 6.) This was the least entertaining of entertainment on any cruise. Several were very good, but centrium entertainment very very repetitive and extremely loud even on the upper levels you couldn't get away from it. I used to love Royal, but we'll go elsewhere even after diamond. Very sad. Read Less
4 Helpful Votes
Sail Date: February 2017
When one contracts for a cruise we expect, at a minimum, two important things. First we expect a reasonable level of safety be provided throughout the cruise, and second we expect professionally run tours to enhance the experience of ... Read More
When one contracts for a cruise we expect, at a minimum, two important things. First we expect a reasonable level of safety be provided throughout the cruise, and second we expect professionally run tours to enhance the experience of visiting new places. My wife and I recently returned from two back to back cruises on Royal Caribbean, around Australia and New Zealand and we experienced neither. My entire professional life was spent in the area of public safety, 45 years in the fire service, fifteen of these with the New York State Fire Marshall’s Office of the Fire Protection and the final 7 years as Director of Building Codes and Enforcement for the State of New York. I believe my experience quantifies me to comment on the lack of safety of the tenders, small boats, contracted for passenger shuttle in Bali, Indonesia. Our ship, Radiance of the Seas, did not dock in Bali, these tenders were used to ferry us to the dock and back to the ship, on what should have been a thirty minute trip. These enclosed boats held 90 passengers, had one exit, were powered by up to eight 300 Hp. Gasoline powered out board engines, they reeked of gasoline fumes. Some of us spent an hour circling waiting to get back on the ship, one spark and we would have been incinerated. Indonesia has one of the worst records in the third world countries. I considered this to be one of the most dangerous environments have ever been in. When I complained about the lack of safety of these tenders to Philip Ashcroft, the Hotel Director of the Radiance, he said both he and the Captain Severre Ryan did not like the tenders also and were going to make their feelings known to management. Even though I left my business card I never heard another thing about it. On over half of our tour busses the PA systems did not work so we could not hear the tour guides comments. On our overnight tour from Milford Sound to Queenstown, New Zealand we spent over twenty hours on the bus in two days and were only allowed 6 hours sleep in the hotel in Queenstown. Another example of poor planning, we could have rejoined the ship in Akaroa instead of Dunedin and had a pleasant 3 day trip instead of the two day ordeal we experienced. The food in the dinning room was good and above average. Our servers were attentive and personable. We enjoyed our meals because of the servers who were always watching to see if we needed anything and we even got extra servings without asking or sometimes we got samples to taste. Our cabin person was average although when I was quarantined he was always there to see to my needs. We think that the center atrium of the ship where on the bottom they had entertainment every day/evening made it difficult to rest/veg out in the library, sitting area, card playing, etc... Read Less
16 Helpful Votes
Sail Date: November 2016
This was supposed to be a holiday of a lifetime to celebrate our 40th wedding anniversary. The boarding process was very easy and quick with no problems at all. This was a good start, just what we were expecting from our first trip with ... Read More
This was supposed to be a holiday of a lifetime to celebrate our 40th wedding anniversary. The boarding process was very easy and quick with no problems at all. This was a good start, just what we were expecting from our first trip with RCI. We have previously sailed with 4 other cruise lines. The ship was of reasonable standard, but not the best we have been on, some areas looked tired whilst others such as the Centrum looked impressive. We expected more from our cabin which was very basic. No extras or niceties such as dressing gowns or slippers, or lotions etc. We were in a balcony room on the 8th level, so we're expecting something better than just average. Food was generally reasonable but not exceptional, but we had very good service from our table staff. We did a lot of research prior to our trip, and spent a long time organising our own trips and excursions as we knew the offered excursions were very expensive. We managed to arrange similar tours at a third of the cost from most ports. The South of Australia ports and that part of the holiday went without any problems and was very enjoyable. We hired a car in Esperance and spent the day touring beaches and parks and it cost half the price of the ships cheapest excursion. Upon leaving Melbourne it was very obvious we were not sailing in the direction of New Zealand but nothing was said by the captain or anybody else. It was the next evening after a day at sea that the entertainment manager informed the audience prior to a stage show, that we would not be going to the Sounds or the South Island and would be having an additional 2 sea days. No apology no explanation, nothing, just dismissed out of hand as if it was no big deal. To many of us on board, this was to be the highlight of the cruise and so you can imagine the disappointment. We had to cancel pre booked tours and try and arrange additional tours for the new ports. No help was offered, no free internet access and all we were told was that they would assist with phone calls if required. We lost a whole day sailing in the sounds and 4 ports, and were offered 2 new ports in the North Island and Newcastle in Australia, nothing of comparable value or interest to what we were expecting. No compensation or recompense was offered or suggested. After a couple of days we were told it was due to bad weather and was for our own safety, yet we know other ships still entered some of the ports we should have visited. It was also quite ironic that upon visiting Auckland divers worked on the stability issues on the ship. Very coincidental. The extra days at sea were boring to say the least. The film showings were repeated, and the only entertainment was quiz shows and dancing. No lectures or anything stimulating. 4 days at sea when you know you should be visiting exotic locations was too much. The complete lack of understanding and empathy from the senior crew was unbelievable. Holiday of a lifetime ruined and it was a case of 'don't worry, there always another time' unfortunately for most of us we may not get another chance as the cost and time of distance to travel will be prohibitive. Why were we not offered recompense for the lack of ports visited and distance travelled? and why were we not offered anything other than 'read the small print' for not fulfilling our expected itinerary? Shame on you RCI. Quite honestly the port of Newcastle was an insult in comparison to where we should have gone, it is not a regular port for cruise ships to visit and the quality of trips offered was of a very poor standard, and inflated cost. It was a captured market and was exploited to the full by the excursions team. Again shame on you RCI. Would we travel with RCI again, what do you think? Read Less
10 Helpful Votes
Sail Date: November 2016
We chose this cruise so we could visit Australia and New Zealand in the one trip. From the moment we stepped on board yes just through the doors it was sell, sell, sell. Please let people board and get their bearings if you want to book a ... Read More
We chose this cruise so we could visit Australia and New Zealand in the one trip. From the moment we stepped on board yes just through the doors it was sell, sell, sell. Please let people board and get their bearings if you want to book a meal in one of the restaurants or in the Spa it's quite easy it doesn't need to be constantly in your face on boarding as they are still doing it every day of the cruise. We had constant problems with the key cards not working in the cabin door and the safe in the room wouldn't lock and had to be fixed twice. The room was very tired looking especially the sofa which we never used as it actually looked dirty I think it was just old. The shower curtain looked old and had a pink hue to it as if it needed a good clean I would like to think these are cleaned after every cabin change but it didn't look that way. Also the towels were changed as often as you wanted but were very thin and often frayed around the edges. There are 2 fantastic pool tables on board that move as you play but keeps the table straight but there were only 2 cues for 2 tables and one of the ends kept coming off one of them. My husband and several other people complained and kept being told new ones would come at the next port but never did. They ship still held pool competitions and half way through the cruise it was down to one cue my husband went to customer services to complain and still no other cues were provided by the end of the cruise. The windjammer food was fine and plenty choice but breakfast and lunchtime was terrible trying to get a seat and then only one of you would have to go for something to eat while the other kept the table. A few times we sat in the dining place just after the windjammer I think it's called Rita's cantina but it's very dirty on the floors and window ledges and the chairs are all stained which doesn't look nice and the tables are never cleared. This is not the staffs fault there just is not enough of them to keep it all clear however hard they work. Also when tables are cleaned there is no spray used and the same cloth is used over and over this seems to counter act the fact we all have to use wipes to clean our hands on the way in, well most of us as we did see people refusing the wipes and being let away with it! Unfortunately we ran into a storm and could not visit the Milford Sounds and 4 other places in New Zealand which was very disappointing I know this was no ones fault but Mother Nature but we were then stuck on the boat for 4 days with not a lot of information being given as to where we were going and for 12 hours we were cruising with no where to go waiting of head office telling the captain where we were going to be able to visit. The ports we did visit 2 in New Zealand and Newcastle in Australia certainly did not make up for the ones we missed. Shame on you Royal Caribbean not even a sorry or maybe slightly cheaper trips off the boat as a goodwill gesture. Be wary when spending a lot of money on a day trip as all but 1 of the trips we went on were not organised very well as when you got off the bus it wasn't clear wether we waited for someone to take us or went ourselves and then when it was all made clear we were rushed around everywhere there was never enough time to look at everything you were supposed to. The trips actually felt like a rip off the time you were in places it was all rush rush no time for a coffe in places just back on the bus. The entertainment on ship was not the best especially the comedians the 2 different comedians we went to watch were so bad lots of people walked out something I am not proud of doing but they really were that bad. Also the centrum in this ship is far too small you could never get a seat when there was entertainment on and when you did everybody would hover waiting to get in to the seat which didn't make it a pleasant experience. The sun beds on the boat were tied together so getting on and off was hard work especially watching older people trying to do it as you had to climb on from the bottom as there was no room between the beds so you really were up close and personal to your fellow traveller! This was supposed to be the holiday of a lifetime for me and my husband and we will probably never get to visit Australia/New Zealand again but so much was not good on this cruise (the weather I know is not Royal Caribbeans fault) if we could go back we certainly would not use this company again. Read Less
2 Helpful Votes
Sail Date: November 2015
Our experience echoes earlier reviews. Embarkation at Fremantle was delayed due to cleaning operations and once on board, self-service in the food/beverage areas was suspended resulting in seemingly endless queuing. We too were ... Read More
Our experience echoes earlier reviews. Embarkation at Fremantle was delayed due to cleaning operations and once on board, self-service in the food/beverage areas was suspended resulting in seemingly endless queuing. We too were disappointed that the ship’s management failed to provide passengers with any updates of the extent, if any, of an on-board outbreak of norovirus. This was our third cruise on the Radiance of the Seas and we too noted how shabby, dated and just plain grubby the ship had become since our earlier cruises. Our stateroom attendant did a fabulous job of the day to day making up of our room but, beyond his control, our bathroom developed a serious plumbing leak that also impacted the adjacent stateroom. From the state of the badly repaired bathroom tiles it was obvious that this was a pre-existing/on-going issue. Mid cruise, fumes entering our stateroom from maintenance elsewhere on the ship caused headaches and nausea forcing us to relocate from our deck 10 junior suite to an inside cabin on level 3. Again not a reflection on our stateroom attendant but the state of the ship in general, I espied a cockroach in our stateroom. An unsolicited offer of a voucher for a discount on our next cruise to compensate us for these inconveniences failed to materialise. We have, in the past, been big fans of Café Latte-tudes but on this voyage the coffee was undrinkable. Further, apparently Cafe Latte-tudes only sells Tazo tea and Tazo English Breakfast tea was unavailable for the entire duration of the cruise – only fruit teas or cloying Earl Grey, no thanks. Given the plethora of complimentary quality English Breakfast tea available around the ship, this was a truly ‘Fawlty Towers’ scenario. We were surprised to discover, in fact, that the best tea and coffee available on the ship in this instance was from the self-serve machine in the Diamond Lounge. One positive note, Giovanni’s specialty restaurant was once again a major highlight of our cruise. Read Less
Sail Date: November 2015
On Boarding found no hot water in our cabin this went on for 3 days sewage smell in cabin Made our room very hard to spend any time in cabin had to purchase our own can of glen 20 to combat the smell As out line in other reviews ... Read More
On Boarding found no hot water in our cabin this went on for 3 days sewage smell in cabin Made our room very hard to spend any time in cabin had to purchase our own can of glen 20 to combat the smell As out line in other reviews staff were directed to serve food after a out break of gasto prior to our boarding so food was severed cold in the windjammer restaurant There was no were to get coffee until 6.30 as all closed down you could dial room service if it turned up Tenders at Cairns was a complete mess after obtaining tickets at 8am got of ship at 1145 missing our tour Have just heard another ship has the gastro out break makes you wonder if Royal Caribbean is the company to sale with Read Less
1 Helpful Vote
Sail Date: March 2015
This was my 3rd cruise with Royal Carribean Cruise lines in an owners suite. The overall experience on this cruise was poor due to numerous factors unlike the other 2 cruise which where magnificent but they were on the Rhapsody of the ... Read More
This was my 3rd cruise with Royal Carribean Cruise lines in an owners suite. The overall experience on this cruise was poor due to numerous factors unlike the other 2 cruise which where magnificent but they were on the Rhapsody of the Seas. The owners suite had problems from day 1. (A) luggage was delayed getting to the suite by several hours and on enquiring several times re our priority check in with our luggage was informed its on its way.so priority luggage to the suite is not a priority to RCL. (2) Bathroom hot water was non existent for 6 hours so showered in cold water. (3) Cabinet doors and wardrobe doors have no magnetic keepers so doors and drawers swung to and fro at sea creating a unacceptable noise at night, I rectified this problem by wedging cardboard in the drawers and doors. (4) television programs are all taped and repetive for a 17 day cruise unless in port. (5) television programming bombards you with RCL excursions and Pay More Cruise options. (6) the glass sliding door to the balcony would not lock and slid back and forth, I called house keeping to fix the problem but was informed it could not be repaired so had to use the child lock system which was only explained by the maintanance crew member. (7) unless you read the compendium in the suites you will not be informed of your entitlements as a owners suite guest and will be charged additional. (8) be aware of paying for anything in advance as money is not credited back for up to 90 days if you cancel or change your mind. (9) you are enticed to buy additional cruises on board with offers of cheaper rates or specials which can be purchased at your own travel agent with better prices and options. (10) the on board shops are basic and highly priced. Read Less
1 Helpful Vote
Sail Date: November 2014
Embarkation; Went smoothly although our cabin was not ready; we arrived at the stated time. We had to wait along with everyone else in the Windjammer Cafe where there was not enough seating. Cabin; Excellent. Larger than other cruise ... Read More
Embarkation; Went smoothly although our cabin was not ready; we arrived at the stated time. We had to wait along with everyone else in the Windjammer Cafe where there was not enough seating. Cabin; Excellent. Larger than other cruise lines of our experience. Cabin Steward very helpful and friendly. Ship Tours; Very expensive. We did 3 ship tours; 1. Dunedin Gorges. We wanted to see the Gorges above Dunedin and the only way was on a ship tour because the ship had block booked the complete train! The countryside was worth seeing. BUT; having been herded off the ship we then had to wait 20 minutes for the train! It would have been far more sensible to leave us on the ship in the warmth until the train was available, especially as it had no other passengers. I have a special diet [no dairy], both the travel company and I had e-mailed this fact when we booked many months earlier. As soon as I was on board I went to the tours desk to make sure I would get something to eat on the train. However, when the food arrived there were only a few grapes that I could eat. What looked like a very nice meal actually all contained milk/butter/cheese or cream. After the tour I went back to the tour desk, the guy was most unhelpful and totally unsympathetic offering no excuse [he did try the standard response saying that I should have told them sooner! But I had proof I had.] Summary - great scenery which the ship makes sure you can only experience on their tour! 2. Picton Bays Tour and scenic Blenheim. The first part was a very interesting boat cruise around the small bays, with a local company who were very knowledgeable. We were dropped off to be transferred to a coach for the Blenheim part. The drop off was at a remote quay there was no one to meet us. There was no coach! 30 minutes later it arrived but we were then behind schedule and the remained of the tour was very rushed, we only saw Blenheim from the ring road. There were supposed to be more parks but we had just 20 minutes in the rain in just 1 park. 3. Sydney with transfer to the airport. Went very smoothly. This tour allowed us to see Sydney and Bondi Beach but most exciting was the tour inside the Opera House. We were then taken out to the airport in plenty of time to catch the plane. A very good way to spend the extra time. As there is nowhere at the dockside to store suitcases this is the best way to see some of Sydney. Independently would have meant dragging the cases with us. BEWARE the Tender System. The ship does nothing to help independent travelers. In ports requiring a ship tender [Esperance & Akaroa] the ship tours are taken ashore first. We were unable to get off until 11.30 in Esperance, where we had arranged for a hire car. Luckily it was held for us but we heard of other passengers not so lucky. In Akaroa we had booked the Bay tours in Akaroa locally [recommended tour was great] we had to queue for tender tickets from 7am, we got off just in time for the 9.30 tour, another couple did not make it and the tour had to after waiting until 10.30. So if you book anything yourself with a local company watch out! Ports of call; * Esperance; Easy to DIY. The town is small but the surrounding area is fantastic. Get a car from Avis which is just where the ship tenders drop you off. They will give you a map and suggest where to go to see the kangaroos on the beach. An don't miss Stonehenge along the way. * Adelaide; Easy to walk off the ship and get the train into the city. The station is opposite the quay. Local transport system is good, lots to see, we just walked around, lovely river. Free Wifi at the cafe on the riverside. * Melbourne; Tram terminus is on the quayside, takes you straight into the centre. * Scenic Cruising in the Fijords; The highlight of the cruise. We went into 5 of the 'Sounds' despite terrible weather the sun did get out and we have some great photo's of Milford Sound and the snow capped mountains. * Dundedin. We did the ship tour [see above] The ship docks some distance away from Dunedin to get there you can use the ship shuttle service at US$25 each! * Akaroa. Lovely town spread along the foreshore. We took an independent tour around the numerous Bays which I would recommend. * Wellington. Easy walk into the city from the quayside. We made our way to the cable train and went to the top, it is a worthwhile long walk back down through the Botanical Gardens. * Picton. Very scenic town. Unless you are on a ship tour you have to take the shuttle to the town - this is provided by the town for free. The Ship; 1. They need to improve the tender process for independent travelers [why should they wait until all the ship tours are off the ship before allowing us off when we are doing our own thing in port?] Put more tenders on. 2. My Time dining does not work. The idea is that you can choose you dining time daily to suit your activities. But when we requested a different time for the second night we were told the times we requested were booked full "months ago". 3. Windjammer Cafe - never anywhere to sit. And a bad smell of cigarette smoke which drifts in through the doors from the smoking deck. There are no food labels with ingredients on display; I had to ask each time whether dairy was in the food. In the Windjammer about 90% contained dairy and was therefore no good to me [dairy allergy]. 5. Entertainment. Was better than other cruise lines of our experience. But unfortunately the lead male singer in the Ship Troupe was very poor singer. Sang flat notes. 6. The Cascades dining; in order to comply with my need for no dairy I received extremely bland food [except for the deserts] eg; Red Thai Curry chicken - contained no curry! It was a piece of chicken with green beans and a baked potato, I was told that because the curry sauce came from off the ship so they didn't know the ingredients, however the menu clearly states all food is prepared fresh on board. The dining room staff were all extremely helpful and attentive. 7. Movie under the stars; would have been better if there had been blankets and a mattress for the sun loungers. 8. 17 day cruise saw a repeat of the movies played in the cinema. 9. On day 15 our 'card' was blocked. The customer relations desk said it was because we had reached the $500 cash limit. We had already spent $780+ without it being refused?. We had actually elected to pay by credit card [on line election before departure] and the credit card had been swiped on embarkation! There was no explanation. But this caused us great embarrassment when the card was refused at the lunch table. Then to add more stress we found to charges were added on that day for drinks which we had not had. Make sure you tell Customer Services desk that you want to leave you credit card company to do any currency conversion - we were told that the rates used by Royal Caribbean are not good for you. 10. We were woken by security at 11pm, one night as they thought I had called in with a complaint about noise. I had not. No explanation or apology! My advice for anyone considering this cruise. Don't do it with Royal Caribbean! Read Less
Sail Date: November 2013
First time with Royal Caribbean, but found the overzealous and non- meaningful continual greetings from the crew most irritating. The public areas of the ship were in need of maintenance, and the hull at waterline was rusting. The ... Read More
First time with Royal Caribbean, but found the overzealous and non- meaningful continual greetings from the crew most irritating. The public areas of the ship were in need of maintenance, and the hull at waterline was rusting. The stateroom with balcony was good and kept clean by a very pleasant attendant. The menu's for my-time dining were repetitive and boring and obviously designed to persuade you to pay extra for one of the optional restaurants. The continual offer of 'yum yum time' sweet menu's on which I usually ended up with cheese and biscuits as nothing else appealed, was nauseating. The cost of wines and drinks was outrageous. Custom services were unhelpful and quite rude. The theatre shows were mediocre but the other musician were quite good. The ship's tours in port were way overpriced, but it was easy to arrange your own once ashore. As can be gathered we have had far better cruises on much smaller ships and are unlikely to use Royal Caribbean again. Read Less
1 Helpful Vote
Sail Date: November 2013
Royal Caribbean treats its passengers like cash cows, even charging for a sea sickness pill! The gratuities system is a scam. We had decided to opt for My Time Dining so, paid the required amount to cover gratuities at the time of booking ... Read More
Royal Caribbean treats its passengers like cash cows, even charging for a sea sickness pill! The gratuities system is a scam. We had decided to opt for My Time Dining so, paid the required amount to cover gratuities at the time of booking and used the online facility to book a table for two in Cascades each night at a specific time. On board, however,, each time we went to the Cascades Restaurant we had to wait for a table to become available. Thus, we may just have well have not opted for My Time Dining and so had to pay the gratuities, merely instead just have queued with the small number each night who had not done so. The Drinks & Beverage Packages are also a scam, because on ordering a drinks package for one member albeit whether or not another sharing needs one, a drinks package must be purchased for each and every person sharing a Stateroom. We decided not to purchase any drinks packages, and saved a great deal by just buying alcohol and soft drinks as and when necessary. Fresh orange is only served 'free' at breakfast time in the Windjammer or Cascades - otherwise it is charged for. The only drinks Royal Caribbean offer at no extra cost are teas and coffees, water and diluted lemon or iced tea. Coco cola is also at a price, as is bottled Evian - 1 litre bottle $4-5. The speciality restaurants are an expensive option and it seemed not so popular, as each morning outside the Windjammer their waiting staff were always outside touting for business. We were booked to go to the Esplanade Hotel in Perth on arrival at Perth International Airport; however, confusingly we were taken straight to the port to embark. En route, a phone to the taxi driver requested him to return to the airport to pick up some stranded passengers who had been there for 2 hours. He decided to drop us at the port first where we were surrounded by eager porters keen to grab our cases for a tip (obviously). The taxi driver sped off, taking my new coat with him. Royal Caribbean staff argued that RC never send taxis to collect passengers from the airport, but that did and we stood our ground. They assured me that my coat would be returned as the taxi company would not wish to lose their business - complete contradiction of what had just been said about never using taxis! The Receptionist onboard refused to contact RC offices to message the company. The ship sailed 30 minutes early so, if ever the taxi driver did return with my coat well, of course, I never received it or any compensation offer from RC. During the final days of the cruise, waiting staff in the Windjammer were noted by passengers to have stroppy attitude. Everyone affected considered this to be due to poor tipping from passengers - we had aid the gratuity to cover those tips with the My Time Dining option; however, apparently those who had not felt it was not justified either or those who had did not feel impressed enough to pay more! I would not use Royal Caribbean Cruises again; having chosen the cruise itinerary offered we thought we ought to find the cruise line satisfactory - very disappointed with the way RC treats it customers. Read Less
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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