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3 Helpful Votes
Sail Date: November 2018
Whilst we had an enjoyable time on the cruise, we met some great people and in general the crew were fabulous and hard working. There are always one or two who have not taken their customer service training to heart. The beds and pillows ... Read More
Whilst we had an enjoyable time on the cruise, we met some great people and in general the crew were fabulous and hard working. There are always one or two who have not taken their customer service training to heart. The beds and pillows were amazing as always but we felt the cabins were a big let down. The brochure images do not prepare you for the tiny, enclosed metal balcony with barely enough room to put two chairs and a tiny side table. It would have been interesting if we had decided to take advantage of the balcony dining option! There was a lot of rust in evidence and generally the ship is showing its age. It had been a couple of years since our last Princess cruise and as many have mentioned drink prices have gone through the roof - we do not drink a lot but an average of Au $14 per drink is a might ambition. The restaurant food was generally good - but on a 17 day cruise it started to be a little repetitive. The usually much anticipated lobster night was a major let down, with the concensus being it was as tough as old boots! There was plenty to do, activities wise on sea days and the shore days were great with the exception of Alotau PNG - whilst I appreciate this is to enable tax free prices (I would hate to think they could be any more expensive). The Shoes were great and the singers fantastic- a guest singer was just fabulous. Embarkation and disembarkation were a dream, with the exception of Brisbane- the first Australia port after PNG, so everyone had to go through customs, which took forever and therefore significantly reduced an already short shore day where most people wanted to shop. All in all an enjoyable time but with reservations about a repeat cruise on Sun Princess, which I understand will be cruising in the Southern Hemisphere for at least another couple of years. Read Less
5 Helpful Votes
Sail Date: October 2018
We have cruised with Princess 10 times and wanted a getaway with no flights. Which is very rare in Perth as the Cruise Lines are ignoring Perth especially for Fremantle return cruises and North instead of cold rough South cruises now ... Read More
We have cruised with Princess 10 times and wanted a getaway with no flights. Which is very rare in Perth as the Cruise Lines are ignoring Perth especially for Fremantle return cruises and North instead of cold rough South cruises now almost never happen. Princess think Aussies love cruising now at any cost and are continually increasing cruise prices drink prices and decreasing service just to see how far they can go I think. Drinks in a year have almost doubled shots of Drambuie for instance last year $7.95 this year $13.75 for 45ml. Stopped all Happy Hours so the Wheelhouse bar is now like a morgue and used to be the party place. Most passengers in bed by 10pm now as to expensive now to party an enjoy. Closed the fantastic free pizzeria to put another rubbish over priced almost unused restaurant. No Kettle in the rooms is ridiculous they prefer us to call room service continually for boiling water and have staff walking the corridors with that thinking its safer. Surely two adults in a cabin can have a kettle even if we signed a waiver. Cabins are tired an outdated, bed was very good though. Guest entertainers were very good but the same old Princess shows every time we are with Princess gets boring. Need much better music by the pools with Aussie themes not Jamaican, and use the big screen for up to date music videos to get a great pool atmosphere not old movies blaring out while passengers trying to enjoy relaxing and the pool area. Almost no pool area drinks service you have to queue at the over used pool bar with everyone sitting in front of it so almost impossible to get served. Princess need to listen to their passengers especially in Perth an base a newer larger ship here and do more Fremantle return cruises and go North not South, bring back Happy Hours, Pizza and fun! Read Less
Sail Date: October 2018
Thought it would be a great little spring get away..Was not disappointed. It was a 4 day cruise to Albany and Busselton From Fremantle. Service was great.The ship looks pretty good after her small facelift..The Food was as usual ... Read More
Thought it would be a great little spring get away..Was not disappointed. It was a 4 day cruise to Albany and Busselton From Fremantle. Service was great.The ship looks pretty good after her small facelift..The Food was as usual very good and the New Curtis Stone restaurant, Share was excellent. Due to the inclement weather we were unable to stop at Busselton on the way back however the activities on board kept us entertained.. I have cruised many many times. The Sun Princess is not The QM2 and does not pretend to be ..nor is she the Oasis but she is a clean and comfortable..with wonderful staff.. My only request would be, better Coffee in the Horizon Buffet and not such long queues for a coffee at the Coffee shop. I do prefer a ship of the Sin Princess size. it is easy to get around.The Lounges and Atrium areas are lovely with lots of entertainment..There are also nice quiet areas such as The Library if you want some quiet time.Great Value. Read Less
2 Helpful Votes
Sail Date: October 2018
I won a cruise voucher in competition. I had never been on a cruise before. I chose a short cruise just to see how we would like it. We had a fantastic time! The cabin was very comfortable, I chose a balcony as I hadn't been on a ... Read More
I won a cruise voucher in competition. I had never been on a cruise before. I chose a short cruise just to see how we would like it. We had a fantastic time! The cabin was very comfortable, I chose a balcony as I hadn't been on a cruise before and thought an inside one without windows might be a bit claustrophobic, but now I have been I would be happy to be in either type on any future cruises, there is so much to do on the ship and so many quiet places to sit and read or do other things that you hardly spend any time in the cabin anyway. There is also plenty of places to sit and watch the ocean, you don't need your own balcony. The entertainment was awesome, you were made to feel welcome and encouraged to join in with the dancing and activities and I mean encouraged in a good way, not pushy. There was so much to do on the ship, great live shows in the theatre, movies in the theatre or outside under the stars, parties, dancing, bars, casino, kids club, library, gym. You can make your holiday a quiet relaxed one or you can party every day, make it whatever you want. We had a wonderful time and will definitely go on another cruise with Princess. I travelled with my 12 year old daughter and she loved it, she met a lot of other kids on the cruise and made some friends, they then met up and did activities together, she said the kids club was great. It was Halloween and the kids club took the kids trick or treating. Read Less
Sail Date: October 2018
We wished to go on a Fremantle to Fremantle cruise and this was the first available for a booking. Happily we received an upgrade from the balcony cabin booked to a club Class Mini Suite We found the experience restful, comfortable and ... Read More
We wished to go on a Fremantle to Fremantle cruise and this was the first available for a booking. Happily we received an upgrade from the balcony cabin booked to a club Class Mini Suite We found the experience restful, comfortable and a joy to undertake. The two highlights were the friendly staff (particularly the Regency club class staff and our cabin steward Joseph) and the amazingly comfortable bed with cloud like pillows. Also worthy of mention are the spacious cabin (Club Class mini suite), some top class entertainment (notbly singer ..Joli), amazing food in the Regency dining room, some fun activities and great shopping opportunities. Less positive were that we could not go ashore in Busselton due to weather concerns keeping the ship overnight in Albany, and subsequent less than comfortable travelling in the morning. Still, we can see Busselton any time and got to experience more luxury on board. I would repeat that trip in a heartbeat. Read Less
Sail Date: October 2018
Princess cruise have the best staff- keep everyone safe and ensure quality and good service. We had a great time and enjoyed talking with other cruisers and staff. It was a shorter cruise and no passport required which always brings a ... Read More
Princess cruise have the best staff- keep everyone safe and ensure quality and good service. We had a great time and enjoyed talking with other cruisers and staff. It was a shorter cruise and no passport required which always brings a party demographic but still enjoyed the food and entertainment. Thank you to the Captain for keeping everyone safe in poor weather. Some were disappointed by the cancellation of some onboard entertainment and also the cancellation of Busselton port, but we were thankful for the Captains call and appreciated his decision to put the safety of those onboard above pleasing the masses. It was a short get- away in difficult weather with uncomfortably big waves. However, the smiles and pleasant nature of staff onboard made our little holiday fun!! May I also take this opportunity to publicly offer a Thank you to Suresh, Harold, Rudielo, Phoebe, Adrienne, Daisy, George , Alvivio and our Captain for all your efforts. Non Voyage until next time. Keep up the great work and fabulous standard. Wish we could have brought you all home to our place and made you dinner. Read Less
Sail Date: October 2018
The reason for this cruise was because it was the Sun Princess and this was our third time on this ship. The cruise was perfect for a four night getaway to just relax. The embarkation and disembarkation was so quick and professionally ... Read More
The reason for this cruise was because it was the Sun Princess and this was our third time on this ship. The cruise was perfect for a four night getaway to just relax. The embarkation and disembarkation was so quick and professionally done. Our cabin was a mini suite and it was so lovely and clean and it was kept clean all throughout the day. There are so many options to choose from or just chill out like we did. The food is lovely and so much to choose from. There are so many good movies to watch in the room if you want or there are outside movies and concerts to watch on the outdoor screen. There is a theatre room with lots of fantastic entertainment. The Captain and all the crew are just so friendly and will always attend to your needs. We really do enjoy cruising on the Sun Princess and we will definitely cruise again on this ship. Read Less
3 Helpful Votes
Sail Date: October 2018
We chose this cruise because It was Fremantle to Fremantle. The people of Perth have been neglected by the cruise lines for choice and Fremantle return cruises, perth people appear to be treated second class by the cruise lines. Giving us ... Read More
We chose this cruise because It was Fremantle to Fremantle. The people of Perth have been neglected by the cruise lines for choice and Fremantle return cruises, perth people appear to be treated second class by the cruise lines. Giving us very limited options and usually the small tired old ships. Bring back the 12-17 day Top end or Singapore cruises from Fremantle and return, which saves money and hassle on flying and makes the holiday stress free. The entertainment onboard was very good apart from Princess still repeating the same old shows that I’ve seen on past cruises like British Invasion etc. The big screen needs more music videos not blaring out rubbish movies ,cirque du soleil, or documentaries while passengers trying to enjoy pool area and relaxation. The 24 hour cafe is very good great food however coffee not very good an waiters are miserable. Guest services desk very helpful and sorted out any problems. Dining Room was perfect, food very good but menu sometimes basic and repetitive, the Buffett was generally very good although vegetables were scarce and seats sometimes very hard to find. Princess Cruises decision to almost double drink prices in a year since my last cruise and remove Happy Hours is a ridiculous and terrible decision! It has also ruined the Wheelhouse bar which used to be packed and had a party atmosphere but now mostly empty and depressing. Eg: Drambuie $7.95 now $13.75 and no Happy Hour. The removal of the pizzeria another terrible decision and to just replace the great pizzas with thick doughy square slices at the grill instead of real pizza is stupid idea. Embarkment and Disembarkment was perfect very quick no queues. After a 121 days with Princess I wont be going again unless they reverse the silly decisions and also give the people of Perth better, modern and larger ships and better cruises. Read Less
4 Helpful Votes
Sail Date: October 2018
We chose this cruise, it being the only one Fremantle to Fremantle because being from Perth we didn’t want to fly. Embarkation was great, no waiting and staff were very friendly. We have been on this ship a few times now but were very ... Read More
We chose this cruise, it being the only one Fremantle to Fremantle because being from Perth we didn’t want to fly. Embarkation was great, no waiting and staff were very friendly. We have been on this ship a few times now but were very disappointed that they have taken away Verdi’s Pizzeria which was always popular and replaced it with an over priced restaurant (Curtis Stone). There was no pizza anywhere else, they classed the squares of thick basically bread with little toppings at the Grill as the pizzeria. The horizon court food was very tasty but needed a lot more variety as there was a very small amount of vegetables being mainly potatoes and carrots, no cauliflower, pumpkin or broccoli. And I was very disappointed that there was never prawns up there. On previous cruises with Princess there was always an endless supply. Another item of food they’ve deleted from the menu to save money. Another surprise for us was the removal of Happy Hour, what are you’s thinking?? The drinks have gone up to ridiculous prices, almost double and no Happy hours. The wheelhouse bar which is usually packed and rocking was always empty! It’s been spoilt by Princess. Plus the waiters in the wheelhouse bar tried hard not to notice you when they walked past and spent most of the time at the bar. The dining room was always very nice food, our waiter could’ve had a bit more of a personality. Entertainment in the Theatre was great except the Princess dancers and singers doing the same routines and acts on every ship. British Invasion and Motown etc which I’ve seen many times. Didn’t do any excursions as they were also overpriced. The cafe on deck 5 has great pastries, rolls and desserts but the coffee was very weak. Being a cafe it’s the one place you think they’d get it right. Plus I got ignored by the waiter. He served people around me like I wasn’t even there. Quite rude. They need more music around the pool area also. All these 30 min shows are pointless and put some music videos on the big screens! All this Cirque du Soleil crap hour after hour and documentaries are boring and annoying. People want good pool party music. Also the public toilets on several occasions were disgusting! Need more frequent cleaning. I’ve done 105 days with Princess but are thinking of switching to Rccl if things aren’t changed. Bring more Princess ships to Fremantle, Not Astor! do return trips, bring back Happy Hour, bring back the Pizzeria and put the drinks prices back to where they were. Seems like Princess are trying to see how much they can rip us off before we complain. Read Less
Sail Date: October 2018
We chose this cruise as it was convenient sailing out of and back to Fremantle , the sun princess is s but jaded but would be fine for new cruisers , the entertainment was first class and the food superb, attention to detail with service ... Read More
We chose this cruise as it was convenient sailing out of and back to Fremantle , the sun princess is s but jaded but would be fine for new cruisers , the entertainment was first class and the food superb, attention to detail with service is shy we return to princess cruises time after time, the stateroom was ideal as my partner gets motion sickness and being on plaza deck near midship has less motion and greatly convenient to the piazza, coffee shop and all the shops , how the staff in the coffee shop can remember my type of coffee with 2000 passengers aboard is magic , we make the ship our destination not the ports it’s going to, weather was stunning and staff amazing in all aspects, if you want s cruise out of Fremantle I would book early . Would do this cruise again for the short 9 daybreak again . Read Less
2 Helpful Votes
Sail Date: October 2018
We have cruised many times with Princess, and are yet to have a bad experience. Of course, having reached "Elite" level in their loyalty program, we are treated very well indeed, and it does add to an experience that is already ... Read More
We have cruised many times with Princess, and are yet to have a bad experience. Of course, having reached "Elite" level in their loyalty program, we are treated very well indeed, and it does add to an experience that is already great. Why Sun Princess? - She's just the right size, and although there are a few frayed edges, it's like putting on a favourite old pair of slippers - She wraps herself around you, and says "Hi, welcome back - I've missed you!" The crew and service personnel are all first class. They all greet you with a smile, and very quickly get to remember your name. Our cabin steward - Ronaldo - was excellent. A man of few words, but great at his job. Sometimes I think he knew what we wanted before we did!! We were in the "Madeira Suite" on this cruise, which meant that we were able to access "Club Class" dining. The food was not that much different from that served in the MDR, but the ambience and attention to detail were fantastic. Full marks to waiters Tarra, Nikola and the rest - they helped to turn a good cruise into a great cruise. We ate once in "Share by Curtis Stone" - The food was fine, but I have to say that this restaurant suffers from a poor location. It used to be a Pizzeria, and worked just fine, but as a quality upmarket offering it doesn't work when passengers are continuously walking past your table, and there is a lot of noise from the Plaza area. Horizon Court was OK, but we did feel that the overall variety and quality of food offered had gone down. What we saw of the entertainment was fine. A particular shout out to Patrick McMahon - he is a true talent, who obviously loves what he does - and it shows!. I have to say that the Lifeboat safety drill was an absolute debacle! Whilst we were please not to have to carry our lifejackets with us, having to wait in a hot overcrowded room for almost an hour, only to hear a VERY brief safety message was unacceptable. Some blame must go to those passengers who ambled in, late, as though it didn't matter - one only hopes that they would have moved faster in a real emergency! Finally, we have just one concern. We were left with the impression that Princess is "dumbing down" it's offering - the gap between it and P and O Australia does seem to be closing.We have always seen Princess as offering a very comfortable experience - moderately luxurious, but without the snobbery that one sometimes finds elsewhere.I hate to say this, but on this cruise, we saw many passengers who frankly would have been better served by P and O Australia - Nowhere was this more evident than in the dining room, where on formal nights, people were being admitted in T-shirts and jeans. All in all, though, we had a wonderful time, on a wonderful old Lady of the Sea Read Less
2 Helpful Votes
Sail Date: October 2018
We went on the Pacific Eden last year and thought this one would be as good if not better after reading the brochure.......Food on the Sun Princess was very poor even in the Regency and Marquis, my husband got gastro the first night so ... Read More
We went on the Pacific Eden last year and thought this one would be as good if not better after reading the brochure.......Food on the Sun Princess was very poor even in the Regency and Marquis, my husband got gastro the first night so was quarantined for 24 hours so unable to tour Albany , cabin suite very small, ( the bed was very comfortable though and I will give credit for this ) but otherwise very dated decor as was the tiny balcony , there was only 1 power point in the room , no extra facilities in cabin ( coffee , tea ) , entertainment was virtually nil ...shops were very over priced and very little to choose from ......we were suppose to stop at Busselton but due to weather conditions was unable to ......no compensation....... Sorry to say that I will not travel on this ship again. Read Less
3 Helpful Votes
Sail Date: October 2018
Just got off a 4 day cruise to Albany and back. Great entertainment let down by poor bar service in some of the venues. Two bar staff and one waiter will not be able to cater for 300+ people all wishing to get a drink prior to the show. ... Read More
Just got off a 4 day cruise to Albany and back. Great entertainment let down by poor bar service in some of the venues. Two bar staff and one waiter will not be able to cater for 300+ people all wishing to get a drink prior to the show. Food in the fine dining restaurants was good as was service, however, the smorgasbord in Horizons Restaurant was plain, uninviting and for the most part not very tasty. Suggest they have a look at what Royal Caribbean or even P&O do. When comparing the speciality dining, none of the three venues have a fully enclosed separate dining-room, instead all open plan, which does not quiet cut it when you want a romantic dinner for two and scores of people, glass in hand, traipse past gawking at you and your partner. Perhaps its time to reduce the huge areas that are reserved for selling photos and auctioning artworks and begin focusing on what people wish to spend their money on. Read Less
Sail Date: October 2018
Started at Hong Kong, 6 days through Vietnam to Singapore, been with Princess lots of times and rated the company, however not again. Embarkation was lengthy to say the least . long lines. Ship although one of the older ones was ... Read More
Started at Hong Kong, 6 days through Vietnam to Singapore, been with Princess lots of times and rated the company, however not again. Embarkation was lengthy to say the least . long lines. Ship although one of the older ones was fine , cabins were ok bathrooms fine. Where they let themselves down was the levels of service in bars, pool areas, and anywhere where you expected staff to be which was shocking, There was very little choice of drinks in bars very little beer stocked . you had to get your own drinks at every location which is disgraceful as they charge you 15% gratuity on every drink for service and you have to get it your self. Borderline fraudulent. Complaints everywhere, no senior staff anywhere to make your views known. Ruined a great cruise as restaurant service and room service were fine. elsewhere there just was not enough staff and the stocking of bars was non existant Read Less
Sail Date: October 2018
Princess do a great job - value for money is certainly a focus for us and Princess always deliver. Are things always perfect - well no of course not - but then we don't have an over inflated opinion of our own importance and as a ... Read More
Princess do a great job - value for money is certainly a focus for us and Princess always deliver. Are things always perfect - well no of course not - but then we don't have an over inflated opinion of our own importance and as a result don't let little inconveniences dominate our lives as it appears some do. The trip was from Fremantle to Albany and then to Broome and back to Freo. Overall an excellent cruise with good food, great service and terrific entertainment. What wasn't perfect - well the wine available was limited - which meant either the ordering department didn't do it's job or the suppliers let Princess down. Was it a problem, well not really, just inconvenient - there were many options but not the wine style my wife liked - however this was not the end of the world. What was excellent was the transition we had to make from one cabin to another after four days as the trip to Broome was another cruise entirely. If we had wanted the excellent cabin staff would have moved us - we didn't need that support as we were more than capable of doing the move ourselves but it was instructive to know the service is available. We missed two ports due to bad weather - that's unfortunate but well explained by the Captain and certainly safety is a premium for the crew and passengers Overall and once again Princess proved that they go above and beyond. Read Less
Sail Date: October 2018
Recently completed a 4 day return cruise from Fremantle in cabin D604 and then the 8 day return heading north in cabin D709. This was our time on a Princess ship and were aware that it is an older ship. That being said we were happy ... Read More
Recently completed a 4 day return cruise from Fremantle in cabin D604 and then the 8 day return heading north in cabin D709. This was our time on a Princess ship and were aware that it is an older ship. That being said we were happy with the condition of the ship, cabins were kept clean by our stewards as was the rest of the ship. Were aware our cabins would be on the smaller side, so had the rooms set up as twins instead of queen. This gave us more room. Beds were very comfortable and we had enough storage for the 2 of us, even with a suitcase in the cupboard as it was too high for under the bed! Personally would not choose an inside cabin again - prefer to have a bit more light in the room, happy with blocked ocean view. Not enough bar staff for sail away on Deck 12, drinks took a while to order and arrive.For the rest of the cruise we tended to settle in the Crooners Lounge for drinks and staff there were excellent! Remembered our preferences, even the nuts! Food in the Horizon needs to be improved both in quality and variety, as others have mentioned they need to update like P&O or Holland. We had anytime dining in the Regency and never had a long wait for a table as we were happy to share. Nor the few times when we just wanted a table for 2. Service by the staff in the dining room was excellent. Running out of wines thus reducing selections was not! Food was good but standard could be improved. Food at the terrace grill was OK for a light snack(burgers, chips) though pizza slices were not. Didn't go to any of the specialty dining options as none of them appealed to us. Loved the cakes/pastries at the international cafe, coffee was OK. Would like an adults only pool and area. Shore excursions were expensive. Usually we do our own thing or book independently but when these private operators are contracted to the ship there is no alternative. Mark up could be reduced ($100 each is a bit much!) Overall happy with the cruise, came back relaxed which was the main aim and booked our next cruise while on board. Read Less
1 Helpful Vote
Sail Date: June 2018
We sailed from Fremantle which was great as we live in Perth, embarkation was smooth and all seemed well. Our cabin was dated, however it was clean with plenty of storage space but we had to have single beds to obtain the space. Main ... Read More
We sailed from Fremantle which was great as we live in Perth, embarkation was smooth and all seemed well. Our cabin was dated, however it was clean with plenty of storage space but we had to have single beds to obtain the space. Main areas of the ship were ok, but signs of age, rust was seen everywhere, also maintenance work was very evident throughout the cruise. Some fellow passengers had to sleep in a different room due to noise in the air conditioning. Food very average in comparison to other Cruse lines. Entertainment in the theatre was good. Service by our cabin steward and main dining were excellent. A lot of days at sea together at the beginning then 4 shore stops together made it a bit haphazard. Was shocked to find we had to purchase water, coffee, ice cream, plus wifi cost $130 for the duration. Photos extortionate, also a lot of hard sell for beauty products, jewellery etc. The biggest problem for us was this points system, whilst we appreciate the world is full of incentives for loyalty etc, it goes beyond the pale for passengers to be wearing cabin cards around their necks all day/night even on formal evenings to broadcast their so called "elite status" even to a separate line at reception for them. That's all they talked about. We have travelled far and wide on many many cruse lines but never seen this display of brash behaviour. Dress code another area, smart casual does not mean ripped jeans, brash t shirts and sneakers in the formal dining room!! Just total disrespect for passengers who make an effort. Fitness room had very few mats that were so thin that our backs were very sore after stretch & relaxation. It was mentioned to the instructor but not addressed. Drinks package ridiculous as they ran out of certain drinks 4 days into the cruise. All in all don't be fooled by the cheaper offers and incentives when looking for a cruise "buy cheap, buy twice" should be remembered. This was our first Princess cruise but we won't be rushing back, she should have been in dry dock long ago!!! Read Less
2 Helpful Votes
Sail Date: June 2018
We chose this cruise based on the fact it went out of Fremantle. Living in Perth this appealed to us. Although we have cruised many times we hadn't cruised with Princess so we thought we would give it a go. The boarding of the ship ... Read More
We chose this cruise based on the fact it went out of Fremantle. Living in Perth this appealed to us. Although we have cruised many times we hadn't cruised with Princess so we thought we would give it a go. The boarding of the ship was pain free and very well organised as was the disembakation in Singapore. The staff in the dining room and the entertainment staff were excellent. The cabin steward was very good and the room was nice and quiet and clean but Unfortunately there's not much else I can rave about on this ship. It was clear it was in need of some TLC and was certainly evident that it was scheduled to have some maintenance work carried out. Some of this work was started before we docked in Singapore. Trying to relax around the pool with the crew dismantling sections of the ship around me wasn't my idea of a relaxing break. The drinks package was also very over priced and they started to run out 4 days into the cruise. These were not restocked as the ship was scheduled to go into dry dock in Singapore at the end of our holiday. This meant the only beer available was to be VB. with the drinks package priced at over $1200 per person and then capped at a total of 15 drinks per day I found this to be a complete rip off. The food was also very average in the main dining areas. If you were prepared to pay the extra and eat in the Share or steak house you could experience what most other cruise lines offer as standard. The laundromat facilities were often out of service and crowded. We found princess offer a loyalty program were they reward people who cruise with them multiple times to gain benefits like getting their laundry done and jumping ques at the service desk whilst making first time cruisers with Princess feel like 2nd class passengers. I have cruised with many different cruise lines but never experienced this before. I found the only people who didn't mind this were the people who had only cruised with princess and didnt know any different. These people were quick to tell you they were "elite" or almost "elite"??? And wore there coloured cabin key cards proudly around their necks even at dinner on formal nights, It's hardly the Queen Mary. Dress codes were not adhered to, ripped jeans and t shirts with sneakers is not my idea of smart casuall. We decided to join in with the fitness stretch and relaxation classes on a morning but had to give this up as they didn't have enough rubber mats to go around. Trying to do this on a hard floor wasn't ideal and I am still suffering with my back from the experience. Having to pay for soft drinks, water, coffee and ice cream came as a shock. The price of the photos and the hard sell to try and sell beauty products was a bit full on too. Trying to use the lifts became a bit of a chore as people would use it to go up one floor rather than walk up the stairs. Overall the cruise was very average in comparison to other cruise lines. We did meet some very nice people on board and managed to enjoy most of the holiday. Read Less
2 Helpful Votes
Sail Date: June 2018
Firstly I’ll say this was our second cruise.Our first was on The Dawn Princess July 2016 which was possibly the best holiday I’ve ever had.So it took 2 years of working overtime and saving hard to cruise with Princess again.I lived for ... Read More
Firstly I’ll say this was our second cruise.Our first was on The Dawn Princess July 2016 which was possibly the best holiday I’ve ever had.So it took 2 years of working overtime and saving hard to cruise with Princess again.I lived for it ! Boy what a difference. I cannot say we didn’t enjoy our cruise,we did but there was a lot of little things that added up to disappointment. Embarkation was smooth and easy.Our inside cabin was as expected and fine.We boarded at 12.30. We had 2 suitcases and a holdall bag with soft drinks with us,we had both suitcases delivered to the cabin but the bag was missing. Our Steward tried to locate the bag to no avail. At 9pm ish we telephoned the service desk and were asked to come down to get the bag. When we got down they asked us to sit in the atrium area and wait for security, so the guy comes with the bag and asked us to open it,now I understand all about the naughty room which is fair enough but there was other passengers enjoying drinks etc. all around us .. looking.There was nothing in our bag that shouldn’t have been. It was one of the most embarrassing situations I’ve ever been in and brought me to tears. We did complain afterwards but they just didn’t seem to care. So that rant over. Other things we noticed .. sitting at The riviera bar area the tables were rarely cleaned and always messy.Although the staff were friendly and attentive in other ways we cleaned our own tables.On tropical night there was no decorations on deck,no atmosphere.The food in Horizon court was very repetitive and dull. We hardly ever saw the cruise director, on the Dawn the CD mingled with passengers a lot more.A few days into the cruise they ran out of our favourite beer, not reordering because of dry dock coming up I think. We had an excursion booked with Princess to visit the Petronas towers,we received a letter to the cabin saying that because it was a public holiday in KL the itinerary was changed to KL tower.We felt this excursion was not to the same value but we weren’t offered any part refund. We had 4 ports in a row, we got off and on with ease.We had a lot of rain and couldn’t enjoy the pool,nobody’s fault,and then 1 sea day before disembarking in Singapore.On that sea day the weather brightened up and preparations for dry dock started all around us, it was like they were taking the ship apart while we tried to eat,tried to enjoy our last day,tried to come back new ! They even emptied half the water from the pool.I am trying to have faith this may have been a one off disappointing cruise because of dry dock. We are booked to visit NZ on the Golden next year,I can only hope it’s a major improvement or that will be our last with Princess. Read Less
Sail Date: June 2018
This was my first cruise and I really enjoyed it. The food in the Regency dining room was of a high standard. The free coffee in the Horizon dining area was absolutely dreadful, so as a coffee lover the only alternative was to ... Read More
This was my first cruise and I really enjoyed it. The food in the Regency dining room was of a high standard. The free coffee in the Horizon dining area was absolutely dreadful, so as a coffee lover the only alternative was to purchase coffee (which was much better). The NZ icecream shop was over-priced and there was no free alternative (other people said on other cruises there was free soft-serve). I felt the choice of entertainment was lacking a little, the shows we saw were great. The shore excursions were ok, though the weather in Phuket meant our trip to Phi Phi island was cancelled. Staff were all friendly and courteous. The fitness classes (yoga and pilates) were very similar and the instructor did not ask about any existing injuries or condition-which is important with older 50+ clients). Much better to do own thing on a quiet piece of deck. All in all a good budget introduction to cruising. Read Less
3 Helpful Votes
Sail Date: June 2018
After going back to back on two cruises first on Carnival Spirit to Singapore then the Sun Princess to Fremantle, we found the Sun, public area decor relaxing, entertainment fantastic and much more superior, movies for free on TV as well. ... Read More
After going back to back on two cruises first on Carnival Spirit to Singapore then the Sun Princess to Fremantle, we found the Sun, public area decor relaxing, entertainment fantastic and much more superior, movies for free on TV as well. Cleanliness was taken much more seriously. The state room was in need of an update. The Sun was returning to Singapore for a refurbished, so hopefully state rooms will be fresher next time. We felt at home and comfortable when we came aboard the Sun. The shore tour speaker, Lindsay, was very informative, having experienced every port herself, with wonderful tips about where to go and what to expect. The shore tours were excellent, and we were well looked after. Comparing the previous ship (Carnival Spirit) lectures, the Princess line is far more superior. In fairness, Carnival did have free ice cream and their pools were salt water, drawn in from the sea, and we were given the opportunity to upgrade from an inside cabin to an extended balcony for a small sum, and the cabin was modern. Their decor was over the top, and their entertainment was almost non existing. Read Less
2 Helpful Votes
Sail Date: June 2018
Chose this cruise for a couple of reasons, 1 left from Fremantle, 2 Sun Princess, love it. Embarkation, no complaints at all getting better compared to other cruises we have done from Fremantle. Love taking my bottles of Prosecco on ... Read More
Chose this cruise for a couple of reasons, 1 left from Fremantle, 2 Sun Princess, love it. Embarkation, no complaints at all getting better compared to other cruises we have done from Fremantle. Love taking my bottles of Prosecco on board too! Cabin interior, small but we knew that, comfortable bed and pillows, NO smells and spotlessly clean thanks to our wonderful steward. Food was amazing in the buffet or dining room. We cruised with friends who had only cruised Cunard Queen Mary before and they said that the food and ambience on board SP was better. The shows were good, played Trivia most days, loved the Crossing of the Equator ceremony which is probably my only muse that P&O do their theme nights and parties better, Princess could have at least one per cruise. Never had a problem getting a sun bed and Movies Under the Stars with popcorn was great. The seas were calm and the weather warm. Monsoon came in on time this year with us getting very wet in Phuket at Patong, which you could get to and most people did go ashore. It was a long ride to Patong and the weather did spoil it but not Princess's fault. We were on a local ferry for the tender and that was a bit dodgy. Tendering process when used was very efficient hardly any waiting. Captain made nice announcements and speeches but gave off a clear message not to make contact with him when he walked around ! Great staff behind the counter who had to deal with some horrible, nasty guests complaining about things they should have known about eg turning up on the last night with wads of cash to pay their account which had already had holds put on their credit card everyday and going nuts that they couldn't be taken off...if you have the cash put it on up front and the credit card does not get touched. And some complaining about the end of Ramadan holiday and the monsoon season, maybe research next time. Apart from that we loved that there were not a lot a whingers around the ship as we have had on other cruises, again just them nothing really to complain about! Would love to go on her again especially after the refurb she is currently undergoing, just loved every minute of every day. Some people are just hard to please and I can be as well but no complaints here on this cruise. Getting off in Singapore a breeze compared to previous cruises, new terminal straight out and into maxi cab no waiting. Stayed at Furama as part of the Princess deal, loved it again with Executive Club room and extras. Love Singapore. Only gripe was the Qantas flight home, again as part of Princess package, very small plane, hot cramped, non reclining seats, 2 loos for all economy class, tiny hard seats, miserable crew. All passengers complaining about this plane, much too small for this length of flight.Will book on larger plane myself next time as have done for previous cruise very cheap flights on large airbus with Scoot. Read Less
Sail Date: June 2018
we enjoy new places to see. Cruising is a good holiday for someone with limited mobility always someone to help you. We enjoyed the onboard lectures on ports and topic of interest, more so than active activities. We thought that hygiene ... Read More
we enjoy new places to see. Cruising is a good holiday for someone with limited mobility always someone to help you. We enjoyed the onboard lectures on ports and topic of interest, more so than active activities. We thought that hygiene update( directed to new wash basins at entrance to buffet) was very good as we have been on one cruise where a virus infected 1/3 of the passengers. Would enjoy more ports of around our country. Choose ports where there are no tenders as Phuket was booked out for an along side birth and the sea was very rough making passengers on the return trip very sick as we bobbed around in the sea waiting for 2 other tenders to board in such rough conditions. We were out there waiting for our tun to unload up to an hour. Beware of cost of port transport from ship to hotel, use local taxis rather than ship organized transport very much cheaper. Read Less
5 Helpful Votes
Sail Date: June 2018
I live near fremantle easy to catch from fremantle.The trip destinations and length of cruise suited me.I was recommended the cruise from previous passengers.The food and entertainment first class.The onboard cruise is the ... Read More
I live near fremantle easy to catch from fremantle.The trip destinations and length of cruise suited me.I was recommended the cruise from previous passengers.The food and entertainment first class.The onboard cruise is the highlight.Meeting lots of new friends enjoying their company and catching up in the future.Everyone including the crew were friendly and made the experience even better.The crew bent over backwards to make the cruise a success.The shows in the princess theartre were brilliant .You would pay alot of money to see the productions anywhere else.The band Xtasea were brilliant the group I was with were old groupies following them to all of their gigs.They have a huge list of songs and play all of them brilliantly.The pool party was a great night enjoyed by all age groups.The food on the cruise was first class,having a big variety and lots of it.You can eat all day and still get room service.I will Highly recommend Sun princess cruise to everyone. Read Less
3 Helpful Votes
Sail Date: June 2018
As our other cruises had always departed from Sydney,we were excited to be able to cruise from Fremantle for a change.Plus,we had never been to Malasia,Phuket or Singapore before.In the weeks leading up to our cruise,I started reading a ... Read More
As our other cruises had always departed from Sydney,we were excited to be able to cruise from Fremantle for a change.Plus,we had never been to Malasia,Phuket or Singapore before.In the weeks leading up to our cruise,I started reading a few reviews on the Sun Princess,so I was a bit anxious for a start as a few were negative.However,we found the ship,meals,entertainment ,service & excursions first class,& had a great time.Both the embarkation & disembarkation went really smoothly.We enjoyed the cruise so much,that we intend to cruise on the Sun Princess again in the future,& would recommend it to anyone wishing to have a great value for money cruise.At the end of our cruise,at Singapore,the ship is spending 2 weeks in dry dock to get a refurbish which will make it even better. The majority of the passengers were seniors (as we were),but we still managed to mix with younger couples along the way.The entertainment was first class--both the musicians and the dancers.Prices for drinks were the normal restaurant prices--about $8.75 beer & wine,&$12.00 for cocktails.We didn't use the drinks package as it amounted to $80/per day,per person,which is a bit steep,Also $29/day for internet use we thought was a bit high,especially as we only wanted to send a couple of emails.Apart from this,we had a great holiday relaxing in the spa, the pool,& around the bars listening to the great entertainment,and would recommend the Sun Princess to anyone wishing to get away. Cheers Leo. Read Less
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