It was my birthday month and I was celebrating my birthday on board the Pacific Jewel P&O. P&O had said they had given me a birthday package and asked me when I would like it. I had said the first day 1/3/19 when I got on the ship which we had been on before. BUT NO, I never got it at all. This didn’t start out to be a pleasant cruise from day one.I had gone down to the front counter several times and ask them about it, they said they would get on to it each time I asked, but as usual had gone on deaf ears, like the rest of the complaints they were getting. The drink package we got, waste of time and money, ran out of just about everything. The staff were rude and couldn’t wait to get off the ship in my eye and in a few other customer I spoke to as well. There were a few that were lovely but very few. The crew were probably upset because so many customer were complaining to them and they took the brunt of it. Customer, myself and my husband were getting upset with the alcohol, food, service, entertainment, stock it shops and closing the shops before the cruise had ended, air conditioning not working and a lot more things running out and not working on this cruise. I did relax as I stayed in the cabin a lot because I was upset and crying most of the time because of what was going on or should I say what was not going on, quality wise. Getting up at 5:30 am to collect our passports, on holiday and when you didn’t need to get off the ship till 9:30am. Other ships delivered them to your cabins the night before. I have but in a complaint to P&O and they said they would get in touch we us in 5-10 working days, have heard nothing. DEAF EARS AGAIN. Read Less

Went on the cruise with 18 others had a fabulous time on board, the entertainment { comedy } was great! Really loved Bob Downe could have watched more of him. The bars were great the drinks reasonably priced. Our cabin 6201 was pleasant enough, clean spacious bed comfy. Only complaint was the food.. Everything looked wonderful however the food from the Pantry was luke warm sometimes cold, and lacked taste even the sweets lacked flavour. The staff serving the food looked as though they were wanting to be somewhere else! went to the Waterfront restaurant hoping this would be better but sadly those meals were also cold and service a bit lacking. Very disappointing considering the food should play a major part on a cruise everything at your finger tips yet tasteless..The bar staff we found were very pleasant { Maryanne in the Blue Room} went out of her way to provide good service nothing was a problem she was wonderful Embarking and disembarking was an easy and quick process so well done there! Would we do it again?? yes if travelling with a group of friends, we all had a great time together. Read Less

This was our first cruise and I was really worried, due to the reviews that I had read. I was absolutely pleasantly surprised how fantastic the cruise was. None of the reviews that I had read previously, applied to our experience. Cabin was great, bedding was comfy, food was fantastic, even though we only ate at the pantry, but I have to say, probably the best fish and chips I have ever eaten. Entertainment was fantastic. The only thing that might have room for improvement, would be the smoking sections. There could me more of them and some chairs might be good. Otherwise I thoroughly enjoyed the cruise and the ship and would definitely go again. Also I have to say embarkation and disembarkation worked like clockwork and so well organised. Onto the ship within 5 - 10 minutes and off the ship within 5 minutes. The services staff was also very helpful and friendly. Service with a smile!!!!! Read Less

Just come back from a mini cruise on the Pacific Eden with my mum. It was a fab 3 day weekend mini break and even though we only disembarked at Bunbury, I'm really glad we did as I have always overlooked this town en-route to Margaret River. We explored some hidden gems of shops, quickly perused the museum and noticed how many trendy little coffee shops etc were around. The buses to and from the ship were plentiful. The cooking shows and main entertainment shows were (in my opinion) excellent - I also made use of the gym facilities ...so much to do for the money we spent. I loved our room with a view with its comfy beds (though my mother who is a seasoned cruiser did not like the fact we were "upgraded" to the 4th floor and that we had an interleading door to another room which had a young family) so occasionally we heard some next door noise. The customer service was hit and miss....some crew members were very welcoming and accommodating whilst others were more surly (we later found out many crew were coming to the end of their contract and were mostly likely tired). I follow a gluten -free diet and "The Waterfront restaurant "were mostly accommodating to changing a meal to fit in with this ...however I thought they could have provided a bigger option for a gluten free dessert other than meringue and fruit. The biggest complaint over and again from the ladies onboard was the lack of working toilets on each floor and on the starboard side many of the windows were dirty. On the whole, I would recommend this cruise as I thought it offered fantastic value for money, the gym facilities and services were good and the entertainment and indoor movie theatre were excellent! Embarking and Disembarking the ship went smoothly too! Read Less

We have just returned from a 10 day trip on board the Pacific Eden, we were pleasantly surprised as our previous three cruises were with Princess, which we enjoyed in spite of having a flooded cabin twice during our trip. Pacific Eden, staff were great, so helpful, nothing too much trouble, the shows were the best we have seen on board other ships, entertainment staff and all acts were second to none and we had a ball. The attention to cleanliness was very impressive and the choice of restaurants were excellent (both Angelo's, Dragon Lady were like dining in any top restaurant in Perth, the Waterfront was great if you wanted to be waited on; if you wanted to do your own thing, you had lots of choice in the "Pantry" (food hall) the best thing was that your food was served up to you instead of it being open to everyone breathing and coughing around it, causing health risk and shocking waste, though there was still no limit to the amount of food you could have on any serving, hence I saw no evidence at all of sickness on board and we would not hesitate to book on the Pacific Eden in the future. We were especially surprised at the space we had in our cabin and bathroom compared to previous trips. Embarkation and disembarkation ran like clockwork as did all stops, with very well run excursion times on and off the ship,extremely professional. Thanks to the fabulous crew, especially the entertainment guys, second to none. Read Less

We disembarked from the Pacific Eden last Monday and feel that some feedback is definitely necessary. P&O used to have a fabulous reputation when we lived in the UK but this experience has seriously undermined that expectation. The location of our cabin was very disappointing - please see below. The constant queuing for everything is totally painful. Queuing like cattle to possibly be able to book a "speciality" or even the standard Waterfront restaurant and if you are not fortunate enough to get in on time to book after queuing for over an hour (on a daily basis) you can queue at the pantry food court which has insufficient seating when you want to eat. This could be easily remedied by allowing pre-booking prior to boarding and would also allow for a fairer allocation of slots. This was a Food and Wine cruise and the quality of the food was extremely disappointing. This opinion is based on the Waterfront, Dragon Lady and the Pantry as we were unable to get a booking at Angelo's. Portions were small, food was cold (especially in the Pantry) and the taste was lacking. It appears P&O are cutting costs under the guise of an improved dining experience. Many stations in the Pantry were understaffed causing even longer queues. The kids club was oversubscribed and full despite the booking website advising that numbers in each age group were limited. Therefore, restricting our ability to attend the seminars etc. Staff seem to be pretty miserable and are not keen to do anything other than the bare minimum especially in the bars. Is this due to the lack of tips on offer? Some positives: High Tea in Salt was very good. ($20 per head on sea days) Bed was comfy - shame our sleep was so disturbed! Cabin service and cleanliness was good. Entertainment was good but again the venues were often too small for the numbers who wanted to take part. The entertainment staff could have easily utilised the pool deck as the retractable roof and ample seating made it a very pleasant area which would have been way less congested than the ocean bar. Decor was pleasant. The gym is a decent size and well equipped. All in all this experience was far from 'Like no Place on Earth' and it is unlikely that we would choose to cruise with P&O ever again based on the short "break" we have just had. Read Less

Let’s start at the beginning. • The embarkation process was relatively smooth if a little confusing being asked to produce the same documents multiple times; • Our cabin steward called on us fairly soon after boarding to give us a run down on “things we needed to know”. • He was a lovely guy but, as we found out to our detriment as the cruise went on, he didn’t (and neither did any of the in cabin information) tell us anything about booking for the food and wine sessions or making dinner reservations – information that would, we found out the next day, have been helpful; • The cabin was ok although there was no shower gel in the dispenser on the Friday or Saturday despite us placing the canister on the sink on Friday evening; • The towels were small and quite discoloured (not dirty just old); • The TV was small (understandable given the space) but the picture and sound were poor; • The life boat drill went well; • After the drill we decided to go to The Oasis to watch the ship sail out of Fremantle. We were under the impression that this area was for over 18s however there were quite a few children and the crew did nothing to move them on; • The choice of wine in this area was poor – my husband actually missed the whole sailing from Fremantle experience as he was trying to find the sparkling wine we wanted that was listed on the bar menu but not available; • We had a very nice meal at the Waterfront as we could not get in to our first choices – Salt or Dragon Lady (more on this issue later) • The next morning (Saturday) we went to the Monkey Bar with the intention of booking some of the food and wine sessions. We were quite rudely told by Reception when we tried to book via them or the restaurant booking number that it was best to go and book in person. This is where it really started to unravel. We were presented with a very long queue at 8:30am and it was not made clear where you booked for dinner and where you booked for the sessions. It wasn’t until my husband asked a lady sitting at a table to the side appearing to be doing nothing much that we found out that this is where you book for the food and wine sessions – most of which were booked out by this stage. Apparently a lot of the sessions had booked out by 9pm the previous evening. This information i.e. the need to book in person should have been made clear/overt in the in-cabin information for first time cruisers such as ourselves; • When we finally got to the front of the queue to make dinner reservations we were told that we could only book Dragon Lady on the day - we wanted to book for Sunday having already secured a booking for Salt that evening so queuing was a total waste of time; • This took us to a few minutes past 9am. We then went downstairs to get breakfast at The Waterfront only to be told that they were closed for breakfast. What sort of restaurant, on a cruise ship or hotel closes for breakfast that early? • This left us with no option than to go to the Pantry which we found out, after waiting 25 minutes for 2 x coffees at New Zealand icecream closed at 9:30 – again ridiculous. We rushed around and got a cobbled together meal of what was left – very disappointing; • The food generally in The Pantry was of very poor quality, lacked taste and the staff generally were very disengaged and unfriendly; • We attended a couple of the demonstrations in the Marquee which were very interesting and informative; • The couple of paid sessions we did manage to get in to were extremely good and very informative; • Dinner on the Saturday at Salt was extremely good and the highlight of our cruise; • The next morning we knew we had to queue to make a dinner booking for Dragon Lady that evening so we left our cabin on deck 9 at 7:45 to go down to the Monkey Bar only to find the queue already up the stairs from deck 8 and starting to wrap around deck 9. This is an utterly ridiculous arrangement and I know we were not the only passengers extremely annoyed by this. I cannot understand why things like special cruise sessions and restaurant bookings cannot be made online pre-cruise like you can do almost anywhere in the world from anywhere in the world with online restaurant booking apps! • We waited for the best part of an hour to book a table all the while not knowing if we would even get a table given the volume of people in the queue before us; • We did manage to get a table at The Waterfront for breakfast on Sunday and whilst the meals arrived quickly the service was surly and unfriendly; • Again on Sunday we attended several presentations which were all excellent; • What was also a bit frustrating was the number of times the Cruise Director was on the ships PA system telling people about food and wine sessions that had been unavailable to book since the Friday night; • Dinner at Dragon Lady was also very good; • The disembarkation process was extremely smooth – we were off, as requested, in a very early group as we both had to go to work that day. Our bags were available and the whole process only took a few minutes. I realise that the majority of my comments are negative but there were some elements that we did enjoy. There are, in my opinion, several areas for significant improvement – most importantly in the restaurant and special event booking process, the way passengers are informed of these (perhaps this could be done just after sailing), the quality of food offerings at The Pantry and also the service offered by a large proportion of the crew. I have a hospitality background and have worked front of house in some very good restaurants so I know what good service is and should look like and we didn’t get that on some occasions on our cruise. All in all it was a disappointing break which we had both been very much looking forward to. Read Less

After just coming off the Ovation of the seas I was a bit hesitant cruising on the small Pacific Eden, but found the ship very relaxing and casual.Overall, I could not find any major faults with the Eden, although the food was below standard in the waterfront and pantry restaurants, where the food was often luke warm. I was surprised at how casual everything was and took far two many dressy clothes.there were no formal nights. They did however have a Gatsby and Bianca (white night) which was a lot of fun.The staff in all areas were excellent and the entertainment great. As for our cabin on deck 5 the only complaint was there was no fridge which would have been handy to keep our drinking water cold. Compared to the rest of the ship, the cabins and corridors are starting to look tired. We have been on several P&O ships and if you are looking for a cruise to relax and unwind then I would say that the the Pacific Eden would top them all. Read Less

We chose this because my husband felt it was good price. Opportunity to go on our first tour. Bored despite the activities. The shows at night were so late.The screeching of the singers or presenters in the marquee was disappointing. Tea and coffee in the pantry house was disgusting. The cakes from the pantry house tasted all the same whether it was tart, cake or slice the fillings were so similar. The serviettes that wrapped up the knives/forks could have been cleaner. Off shore tours or visiting islands just love it. Just a shame that you could travel around Lombok by paying a private driver for $80 for four but tour booked through P&O was expensive. We heard that P&O cruises were bottom of the rung.Definitely be looking at Princess lines next time Disappointed with the smell around sixth deck. The patching up windows with putty and the dirty windows. Read Less

Terrible cabin , Air conditioning not function for 3 days despite several complaints to reception. Couldn't sleep in the heat.Food in the pantry is terrible especially the Indian & Asian bars. left over fish & chips served as Indian fry fish . Roti hard as rock .All curries very bland . Basa fillet served every day without a miss.Cabin staff forget basic things like cleaning the bins, providing ordered DVD , entering cabin without knocking.On the day of disembarkation we were told to vacate the room by 7 am but the cabin staff came knocking at our door at 6 am . most of the ship staff were polite except the arrogant Captain , Executive chef Maitre D. The maitre D was always seen feeding his little daughter in the dining area with his collar sticking up. He never smiled or greeted passengers. I had requested to talk to the executive chef about the quality of food in the Pantry but he didn't bother getting back to me. The food in Dragon Lady & Waterfront restaurants were good generally unlike the Pantry. Read Less

This trip was offered via email, the $1 deposit cruise, easy payment later, so why not give the winter in Tasmania a miss and enjoy 30 degrees in Indonesia. Our booking was for an ocean view cabin, it is always nice to wake up with daylight. As a frequent cruiseling I thought I know what to expect. A bar fridge was among those things, soon we realised there wasn't one and later we learned that on level 4 - 6 no one had a fridge. The special our steward offered us for 5 large bottles of water was not taken up by us, At the end of the cruise the onboard credit was partly used to buy booze.The allowance p.p. is 2,250ml, and as we were two people I hoped I would get away with buying 5 litres between us, which was 500ml over the limit. Disembarking in Fremantle at 8 am was swift, I ticked the customs card stating I had more alcohol and was waved into a separate room. There I met 4 very friendly people from customs who tried to set up their laptops without much success, they apologised for the delay, it was only temporary, they hoped to move into a proper building soon. I was told I need to pay duty as i was over the limit, I agreed and asked how much I had to pay. This they could not tell me as their computers refused to work, no Internet connection. I was informed that I have to pay duty for my three bottles, the two bottles my partner had were ok as they were his. Being over the limit meant I forfeited my privilege of duty free goods and had to pay duty on all three. After 25 minutes of getting no result, I suggested to one of the officers that I had been honest and ticked the card, also that two Seniors would appreciate to have a tipple in winter and that their system was not up to scratch, how about they wave us through. After 5 minutes of deliberation I was told that my christmasses had come all at once and I was let go, with the reminder not to do it again. I was somehow a trail blazer I noticed, as friends of ours who had even more alcohol than I had, were not even stopped when they passed customs at about 10am, there was no one collecting any fines. All in all it was a trip we enjoyed and soon will be looking for another special on any of the many cruise ships we have available. Read Less

This was such a convenient cruise, Fremantle up to Bali via Komodo, Lombok and Probollingo and back to Fremantle. Great crew, very impressed with embarking and disembarking, it was seemless. We have sailed with Azamara Journey and Azamara Quest, both brilliant, but Pacific Eden gets 10/10 for the embarkation and disembarkation process. So, overall I'd say Pacific Eden is like a good three and a half star hotel, good in some places, ordinary in others, but overall good value for money. Cabin steward Peter was excellent, keeping up well entertained with his array of "towel" animals! Food, Salt Grill - in a word, superb. Good service, beautiful food and plentiful. Dragon Lady - Asian fusion, two menus changed half way through the cruise, the first menu was very good, the second a bit ordinary, overall 7/10 - service was good and relatively quick. Angelo's, Italian, same deal, first menu was very odinary, second was good, overall 6/10 - service was good as well. Waterfront, restaurant was very cold, good food, reasonable variety on the menu with a different theme each night plus the usual menu. Good service hit and miss on food temperature, especially at breakfast, overall 7.5/10. The Pantry, food hall style 5/10. The bars were very good, with wonderful staff that were on the ball. Entertainment at the various bars was, in the main, really good. The shows in the Marquee were hit and miss, Davidia was a stand out. The Entertainment team were very good, Andy was a favourite, perhaps it was his lovely Scottish accent. Would cruise with them again. Read Less

We chose this cruise as it sailed from and returned to Fremantle and with it being our first cruise, we wanted it to be as easy as possible. After reading so many scathing reviews, we were a bit worried but we had a fabulous time. Our stateroom was comfy, the food was good (but the desserts were a bit of a let down in The Pantry) but the food was better in Angelos and The Waterfront. The staff were lovely and always greeted us with "good morning/ afternoon/ evening" and nothing was too much for them. The entertainment team were brilliant and kept us entertained plenty of times. The cocktails were yum and very reasonably priced as was the specialist coffees. My husband felt Pacific Eden was a little tired but thought it added to her character; in his words "like an elegant old lady". We attended the Gatsby Night and a good time was had by all. To sum up our trip; we would definitely sail with P & O again and certainly on Pacific Eden. Our only complaint would have to be the people who had previously sailed with Princess and kept on about how P & O were "so working class" and how Princess were so much better, which only left us wondering why they were even on this cruise, when it was clearly below them. Read Less

Having cruised with P&O in the past it was a no brainer to book this cruise when I came across the incredible deals they were offering. Some reviews of the ship would have you think that Pacific Eden is a floating pile of rust that serves up food worse than you'd get in prison - this couldn't be further from the truth! Whilst the ship doesn't fall in to the category of 5-star (nor does P&O try to sell it as 5-star) it is a beautiful, well kept ship with a more classic layout and design. Whilst smaller than your modern super liner, she is by no means tiny and offers up ample public spaces for passengers to relax in and partake in activities. Food options are plenty and of a high quality with three all inclusive restaurant options (The Waterfront, Angelo's Italian and The Dragon Lady), one set price restaurant (The Salt Grill), The Pantry (a healthier, cleaner take on your classic cruise ship buffet) and the Ocean Grill (Pizza's, Burgers, Nacho's etc for a small price). Highlights for me were The Dragon Lady's second menu and The Salt Grill where we ended up eating on two occasions. It's worth every cent! The Pantry is also a huge improvement on the old buffet style setup for three reasons - 1) There is a lot more choice 2) It was evident that from looking around there was a lot less waste as portions were somewhat controlled (with that being said, if you wanted more you could ask for it and the servers would happily oblige) 3) It is significantly healthier as food isn't being handled by hundreds of passengers The Entertainment staff were great and highly visible throughout the cruise. The original shows were of a higher standard than I have seen on P&O in the past and the activities on offer seemed to keep everyone engaged on sea days. The only thing I would say was a negative on the entertainment side of things was the poor quality of the comedians. There are better comedians out there than ones who get their jokes off of the internet! The only shore tour we booked through the ship was for Komodo Island as it was required due to the World Heritage Site restrictions imposed on the island. The Tendering process was wall organised and involved very little waiting around. Once on the island the English speaking guides were very interactive and informative and made it an overall enjoyable, once in a lifetime experience. In summary if you're looking for great quality and value, P&O cruises are for you. If not, spend the extra money to cruise with someone else or quit your whinging. Some of the reviews on here are appalling and incredibly misleading. Comparing Princess, Celebrity or Holland America with P&O is not comparing apples with apples. I have never had a bad experience with P&O (nor Celebrity or Star) and will continue to sing their praises and recommend them to family and friends. P.S. I hope that Marius one day gets the Australian passport he so desperately desires Read Less

1) Toilets - the public toilets on level 7 & 8 were disgusting. on many occasions I found poo and blood on the toilet seat as did my friends. I found 1 toilet blocked. I often use the public toilets and each time I never found one clean. 2) Waterfront - the service was very slow. staff were always busy but at my lunch experience we tried to get a waiter attention just to look at the menu as we did not order our dessert with our mains and we had to wait a long time. they always appeared to try to look away. the food tasted very average I did not enjoy my lunch.I had the chicken cabiata and it was very small and had no flavour. the brownie should have been warmed as it was hard to eat cold. All serves in all restaurants were very small. Should not have to pay to have steak. We did not like the bench seating, very uncomfortable and was stupid the only bench seating in the restaurant. At our dinner there were about a dozen chairs to one side store and not being used. we asked if we could swap 4 chairs for the bench seat, we were even willing to do this ourselves. they said no too hard to do. 3) Pantry - did not like the grilled fish, was not nice and I did not like the desserts. I am not a big cake person and I did not like the flavours or the selection of the cakes and the pretend cream, not enough on the pavlova. at lunch there was food all over the pantry floor carpet under some tables that had not been cleaned from breakfast. 4) Boarding - was not happy that we could not board until 6pm as the evening was rushed getting to dinner then too tired to change into white clothes. we felt like we were ripped off not getting our full holiday experience that day. 5) Cabins - were lovely, big and clean although the my bed was not made properly, I had to redo the bottom sheet and it was crumpled and not not on the bed properly. very poor. 6) General - the quality of the food in general and the dirty toilets made the holiday and big disappointment. toilet wise - this it the reason cruise ships have gastro problems 7) Entertainment - the comedian was the best entertainment he was very funny. i did enjoy the illusionist too 8) Movies - too cold in the movie theatre. everyone was cold. i even say people carrying in blankets who previously knew. I was cold the whole time and now I have a cold. 9) Angelos - my best dining experience although I did not know how much I was paying for a glass of wine until I say my account. single glass of wine option was not on the wine list. Read Less

Arrived at the departure port of Fremantle by train which involved a long walk dragging cases to the terminal. Shuttle buses to the terminal would have been good, or even better the old terminal renewed and relocated adjacent to the station. The first stop was Exmouth but we didn't get off as we had been there before on caravan holidays.. The next stop was Kuri Bay which was the ships first tour of this small pearl farming camp site. Access was by ship's tenders to a small jetty then a walking tour of the facilities. All of this was a bit daunting and tiring for the older aged passengers in the heat of this location and the unmade tracks through the bush. At the next stop at Broome, the extensive shuttle bus service was excellent. Food, entertainment and facilities on this ship were quite satisfactory. It was a good opportunity to relax with friends we were travelling with. Would I travel again? quite possibly on this ship but not to these destinations. And the Fremantle Terminal is an embarrassment and needs upgrading and relocating. Read Less

Liked the size of the ship, to get away from the large liners with thousands of passengers and the fact it was Fremantle to Fremantle. I do not like food from buffets so I was really impressed with The Pantry. The reason I don't like help yourself food is I have seen too many people touch food and put it back, coughing on food etc. The Pantry is excellent because the food is dished up and handed to you, so no one touches it and I like the fact that the glass partition is between the public and the food. I also liked the amount of water fountains around the ship. Overall I liked the layout and the size of the ship, not so far to go from A to B. This will be our second cruise on the Pacific Eden this year and we even booked the same cabin again as we liked the location. Read Less

We chose this cruise, with a little bit of trepidation, because we had booked the Indian Pacific and it fit in with that schedule, plus we had never been into Broome before. It turned out to be an excellent choice. We thoroughly enjoyed the cruise and everything about the ship. Everyone was friendly and the crew were excellent as they always are. The activities on board were great and the quizzes were amusing and most enjoyable. Marius, one of the entertainment staff, conducted our choir, which was great. He has the most fantastic laugh and sense of humour. The dining room was a little off, not the best food and system of booking but the buffet-style up top was extremely well done. Plenty of choice, even for me who is a vegan. I liked the idea of being served rather than a free for all. A much more sanitary way. Read Less

We chose this cruise as a short break and took our 30 year old son and his fiancé along with us. There was a wide range of ages on board, generally in the 40 - 70 age group, but also well behaved babies and school age children too (who seemed to be enjoying the kids club). Our cabin was far larger than I had expected and certainly a lot bigger than our cabin on Sun Princess in 2016. Our shower was over a bath, not problem for us but may be difficult for less agile older folk to get in and out of. Our cabin did not have a bar fridge and while I thought we would miss not having one, it really did not impact our holiday at all. I loved the food in all of the eating areas (the Pantry set up worked really well) and we booked and ate twice at Dragon Lady as it was exceptional. Serves there were small but you can order more if you want. Food in the Waterfront was also very good (just make sure you book as early as you can to get the time you want - bookings are taken each day from 8 am - 12 noon). We also paid $20 a head for High Tea at Luke Mangan's Salt Grill. Exceptionally good value (only available at 3pm on sea days - book as soon as you board to secure a seat). We didn't end up using the Gym as it was far too hot in there....which was disappointing (P & O please check the air conditioning to make sure it is working properly). This ship has nice public areas but we did notice that some of the seating in the Dome is starting to look tired. Same can be said of the cabana day beds on Deck 10 in the Oasis. I would have no hesitation in boarding Pacific Eden again for a cruise as we enjoyed our time on board. Read Less

This was our second trip after a fantastic voyage in 2016.The ship wasn't filled to capacity but it was difficult to find room to sit and eat in the pantry or find lounges on the pool deck. The lack of shade in both pool areas made them un-useable as both pools were mostly in full sun creating a skin cancer risk. Everything also looked a bit tired & shabby. Our cabin was comfortable & spacious .The beds were very good and the bathrooms adequate albeit the towels provided were threadbare & very grubby looking. Our stewards were very friendly but we thought the standard of service had dropped considerably from our last trip.The Pantry food was typical food hall fare, Plentiful but without enough variety or appeal. Great if you want to lose weight ! We were very disappointed by Angelo's and the Dragon Lady. We expected better. High tea at the salt Grill was beautiful & incredible value for money. Entertainment in the Marquee was fabulous but we were disappointed by the entertainment on offer in some of the bars ,particularly the Ocean Bar. I believe my 10 year old had a better time in the Kids Shark Shack which by all accounts was fabulous. We were disappointed by the on board parties. They were poorly planned and nothing was really offered other than a band. Most fizzled out early due to lack of interest. We were not impressed by the standard of service on board generally. Most staff were quite abrupt & unfriendly. We had considerable problems with our drinks package & believe we were deliberately mislead about what we were entitled to.This occurred wherever we went so it was clearly policy. This wasn't sorted until the last days of the cruise because we complained loudly & decided to get what we had paid for. This left us feeling disgruntled that we had been given the run around by admin staff who gave the impression that they clearly had no skills to resolve simple matters or provide adequate customer service. We are undecided whether we want to come back. We feel there is a need to lift the game before we are tempted to return. Read Less

I had read mixed reviews of this ship and was a little worried but the price was so reasonable with no flights required (as we could drive to Fremantle) that I decided to go for it anyhow. So glad I did. The ship is beautiful, the staff friendly and so professional, the food plentiful, varied and fresh and the entertainment was amazing. The only complaint I have is the price of the drinks and the cinema seats need replacing as they are so uncomfortable. Really great ship. The restaurants were amazing. Our favourite was Angelo's - so classy. Dragon Lady was so special. We just could not believe it was all included in the price. One night the kids did not like the desert on offer at Angelo's so we had dinner there, went and watched a show and then went to Dragon Lady for Desert (Chocolate Brownie with White Chocolate Ice Cream). Family Holiday Bliss! If you go do not miss the Towel Animal Parade the cabin stewards put on - WOW. Read Less

We travelled with myself, my husband and 8 year old son on school holidays. Room spacious, as is the balcony. Bed super comfy, lots of hanging space and drawers. Bathroom reasonable size with bath. Shower gel, shampoo, conditioner provided in shower but no moisturises, cotton tips, shower cap but you can ask for one. Cabin clean but staff scarce when it comes to clearing tables in common areas. Food ok but nothing to write home about. Portion size enough for me but not for a man. Wait staff are in a very big rush to get you in and get you out, no time to sit and enjoy. Other than basic, simple buffet with approx 7 stations (3 the same on either side then 1 salad bar) oj or apple in morning everything else is cost plus plus plus. Ice Cream $5 one scoop, every item on room service charge. Simple things like hotdogs that kids would like $5 No water provided in room Coin operated laundry reasonable at $3 per load, it also had an ironing board with iron. Room stewards could not do enough but half of staff seem to feel inconvenienced and annoyed to be there. Communication not great and whilst didn't directly effect us, a lot of guests complained about last minute itinerary changes effecting shore excursions. Seemed like disorganised chaos disembarking for excursions but I cannot directly put my finger on what it was they were doing wrong. Took some guests 2.5 hours to get off for excursions. Actual embarking at the beginning of the cruise and disembarking at the end of the cruise was very smooth and quick. Kids club open 9-12 then 2-10.30 with babysitter offered after that at $5 per hour til 1am, not that we ever needed that. They did shut the kids club on 3 separate occasions for “family activities” which was somewhat inconvenient when you didn’t want to participate in the family activity and you had dinner reservations. Our son (aged 8) thoroughly enjoyed the kids club and kept asking to return. Reasonable things to do during the day to keep occupied although not a huge range. Not many things to choose from at the same time. Internet shocking. Slow next to non existent 80% of time, didn't bother me, good to get away. You can get wifi or use computers in atrium. Aircon needs to be improved. All common areas were warm to uncomfortably hot, lots of portable air cons scattered around but not helping very much. Our room aircon was fine but we had it set to coldest setting the entire time. A lot of guests complaining about their rooms being hot. Aircon not working at all in Salon which was almost unbearable in the peak of the day. There seemed to be an issue with things flooding but I'm unsure of what exactly. We heard of one cabin flooding for some reason then we saw a big air blower on another floor drying out carpet then on our floor it seems the laundry may have flooded and they were drying out carpet in hallway. Our toilet would not flush 4 times, nothing happened when button was pressed, we also had no water one morning. We were advised by the cabin steward that the issue with the toilet was we used too much toilet tissue, I feel we use the requisite amount that is necessary. The main pool was drained on the second last night leaving no pool on the last day. Mixed reasons why, one was they wanted to have fresh water for the next cruise guests , the other was that it was too choppy. That being said, the adult pool was not drained. You had to have your luggage outside your door by 5pm the night before for disembarkation and then clear your cabin by 7am. I found both times to be too early. For us no stand out, as for going again, if there was a really good deal with bunch of really good extras thrown in and discounted prices for second guest we might consider it. Spoke with many other guests who said they had been on a few P & O cruises and this one was not the norm, it was really bad. This was our 4th cruise and did not come close to our previous ones Read Less

I went with 9 other people for a 50th birthday. There was good food from all the places to eat from, but the Dragon lady restaurant is special , Angelo's was ok and I highly recommend to pay and try the Salt and Grill Restaurant for the taste experience. The Live entertainment Bands and groups were good value as you could pick the different types of music that you wanted to hear for the night. The other live shows on stage range from excellent to ok. The staff from your room service people to the Bar & food staff were all excellent and always very helpful. I would recommend this cruise for Families and 50 to 60s + age group This is definitely not the Love boat. There was always something to do on board from competitions, quizzes, games and light entertainment through the day. Its not the biggest ship I have been on but you don't feel lost like you can with the larger ships. Read Less

Family of six. Four teenagers. First cruise. Was worried after reading previous reviews. We all had a great time. Lovely restaurants, bars and public areas. Cabins bigger than expected and well kept by excellent crew. We attended shows, movies, trivias, guest speakers and even craft activities. Children did two activities each a day with the Edge. No problems booking restaurants or activities. This was a casual, family cruise with 300 children aboard due to Easter holidays. Great atmosphere and mix of passengers. It is a 25 year old ship which is looking a little tired in some areas. This does not impact on the cruise.The children did not want to get off the ship when it docked on the islands as they were enjoying the ship so much. We did DIY tour on Lombok and Bali and cruise tour on Komodo. Would do this cruise on this ship again but would not bother with going ashore. Read Less

Chose this cruise due to itinerary and cost - $1350 each for ocean view room and drinks package. Everything was as expected - meals good and plenty of variety. Specialty restaurants also good. Musicians were generally above average esp the jazz boys but towards the end of the cruise seeing and hearing the same sets was boring for guests and I suspect the musos. Evening shows varied in quality - comedians were great but the coreographed shows were amateur - i don't blame the dancers/singers but the material was like something you'd see in a high school hall. Excursions were ok but Komodo Island was a $129 (x2) guided walk as the dragons had headed to the hills to mate. The dopey dragon we saw at the end may have been too ugly to find a partner... Service overall was as you would expect and staff are generally professional and efficient. Waterfront service was patchy though - timing often quite bewildering in terms of course delivery. Also difficult to get a drink when you wanted one - often had to go get our own from another bar. All that said, we had a relaxing and enjoyable holiday, met some lovely people and would do it all again in a heartbeat! Read Less