6 Perth (Fremantle) to Australia & New Zealand P&O Australia Pacific Jewel Cruise Reviews

Having just came of celebrity solstice at Easter this was a little extra trip so solstice was still fresh in mind so with that I'd say pacific jewel is a very old ship in the middle of a much needed Reno , you can see that they have ... Read More
Having just came of celebrity solstice at Easter this was a little extra trip so solstice was still fresh in mind so with that I'd say pacific jewel is a very old ship in the middle of a much needed Reno , you can see that they have started this already with more on going and planned, the highlight of this cruise is the entertainers they put solstice ones to shame, the young band undercover were fantastic , the main jewel entertainers singers, dancers, circus acts were extremly talented, shows were very good. The food was good won't say great as not much options in buffet, main dining good ,service lacking at times. Didn't try any paid restaurants . The room was good enough for 3 nights tip for those with thick or long hair take your own hairdryer iv short fine hair and I struggled with the old hairdryer nozel is long rectangle shape hopeless for Presion drying. Staff were polite, and friendly , apart from one who when asked by a friend where jewellery was from that was on sale , she said England my friend being English said oh iv never heard of it sales person said rather bitchy "I'm sure you don't know everything about England" when my friend said pardon she refused to repeat it . Overall we had a good cruise would do it again but in a bigger group, won't take as many dress up clothes either as it's a very casual cruise even on there "formal night " people were in fine dining in track pants and daisy duke cut off shorts Read Less
Sail Date May 2015
Having just came of celebrity solstice at Easter this was a little extra trip so solstice was still fresh in mind so with that I'd say pacific jewel is a very old ship in the middle of a much needed Reno , you can see that they have ... Read More
Having just came of celebrity solstice at Easter this was a little extra trip so solstice was still fresh in mind so with that I'd say pacific jewel is a very old ship in the middle of a much needed Reno , you can see that they have started this already with more on going and planned, the highlight of this cruise is the entertainers they put solstice ones to shame, the young band undercover were fantastic , the main jewel entertainers singers, dancers, circus acts were extremly talented, shows were very good. The food was good won't say great as not much options in buffet, main dining good ,service lacking at times. Didn't try any paid restaurants . The room was good enough for 3 nights tip for those with thick or long hair take your own hairdryer iv short fine hair and I struggled with the old hairdryer nozel is long rectangle shape hopeless for Presion drying. Staff were polite, and friendly , apart from one who when asked by a friend where jewellery was from that was on sale , she said England my friend being English said oh iv never heard of it sales person said rather bitchy "I'm sure you don't know everything about England" when my friend said pardon she refused to repeat it . Overall we had a good cruise would do it again but in a bigger group, won't take as many dress up clothes either as it's a very casual cruise even on there "formal night " people were in fine dining in track pants and daisy duke cut off shorts Read Less
Sail Date May 2015
Our 8 day cruise up the West Australian coast called at Geraldton, Broome and Exmouth. It was our 4th cruise and we have travelled on four different ships from 3 star up to 5 star, ranging from 5 to 18 nights. I would cruise on Pacific ... Read More
Our 8 day cruise up the West Australian coast called at Geraldton, Broome and Exmouth. It was our 4th cruise and we have travelled on four different ships from 3 star up to 5 star, ranging from 5 to 18 nights. I would cruise on Pacific Jewel again in a flash - it didn't disappoint - in fact it was a very pleasant surprise. I think its 3 star rating is due mostly to its age (approx. 25 years- but it is in extremely good knick). Sure it only has a 3 story atrium and no glass lifts but that in no way detracted from our holiday. Boarding at Fremantle was exceptionally well organised (the best I have ever experienced there), especially as Dawn Princess with about 2,000 passengers was boarding at the same time as the nearly 2,000 passengers on Pacific Jewel. We were in our stateroom within 30 minutes of entering the Terminal :-) Tendering at Geraldton went smoothly and as we did not book a P & O shore tour we had to take our turn to leave the ship but were on shore in just over an hour. We chose to walk into the city (about 10 minutes), met up with a friend for coffee and then visited the Cathedral and the HMAS Sydney memorial before returning (all on foot) to the marina for the tender transfer back to the ship. The free shuttle at the working port of Broome did not go so smoothly and it took us 3 hours to get off the ship and into China town (centre of Broome). P & O, Broome Ports and the shuttle service needs to be streamlined before the next cruise season to save further disappointment. Exmouth ended up being a surprise sea day as conditions were too dangerous for the ship to stay with the anchor not holding in a rolling swell and churning water. Good call by the Captain who put safety first. Our oceanview room mid ship on deck 9 was extremely comfortable and clean and the storage was the best I have ever had on a ship - plenty of hanging space and so many drawers that at least half remained empty....and trust me I take plenty with me! The pull out clothes line in the shower was handy for smalls hand washing - we took our own pegs. The food was fantastic (so may choices and very well cooked) in both Plantation (buffet) and Waterfront (formal) restaurants. I enjoyed every meal and marvelled at the high standard considering they prepare about 10,000 meals a day. The shows in the Marquee theatre were fantastic, so much talent there and the Cirque (circus) shows were amazing though not my preferred option. Staff were happy, helpful and polite. I enjoyed the free morning stretch classes, the mile walks on sea days and also the free backstage and galley tours. P & O acts quickly on feedback. I was surprised at lack of use of sanitiser by guests when entering the restaurants (usually cruise staff make sure good hygiene is a priority to prevent gastro outbreaks), I gave written feedback on the 2nd day, had a written reply by the next morning and for the rest of the cruise staff were standing in position to offer sanitiser to everyone entering a restaurant. Well done P & O. If you get the chance (on a sea day) book for a "High Tea" at Luke Mangan's "Salt Grill" - $20 a head (an absolute bargain). Trust me after that delicious and very generous afternoon tea, served in a 5 star setting you will only be wanting a snack for dinner. Even though our cruise covered part of the school holidays and there were many children and families on board I did not see any bad behaviour by any children who seemed to be either in the kids club or well supervised by parents. P & O you offer a good product and I would certainly recommend Pacific Jewel to others. Read Less
Sail Date April 2015
Booked this Easter Comedy cruise well ahead to try out P&O, after experienced 15 trips with Superstar (Virgo), 3 RCL (Mariner, Radiance, Independence) and 3 Princess (Diamond, Sapphire, Sun) ships, I must say we were very disappointed ... Read More
Booked this Easter Comedy cruise well ahead to try out P&O, after experienced 15 trips with Superstar (Virgo), 3 RCL (Mariner, Radiance, Independence) and 3 Princess (Diamond, Sapphire, Sun) ships, I must say we were very disappointed although we paid over double for what we normally paid on the other ships. For start, we waited for an hour before we could get on because my key card wasn't ready although they got my wife one's OK (don't ask me why?). I booked online but it appeared that they don't really have any boarding sequence, so wait and wait.... While they have upgraded us, the room was noisy at sea and on the last day, banging noise from the movement of the luggage kept us awake! Lunch on the first day was a long queue, although we found out it could have been a shorter queue if we went to the otherside of the restaurant! So, it just showed that there was no one managing the crowd at the restaurant! Food-wise, it was a disappointment and the best I could describe it will be $10-a-plate food hall standard. The taste was very salty and the meat too tough. While I planned to visit the Salt Grill but I was put off by the price which is over double for similar specialty dining charged on RCL and Princess. I have lost my confidence by then. (Although the Luna, Asian-Thai is $29, it is still expensive in consideration of the menu offered.) Came dinner, at least I got a table for two but someone has completely forgotten it was my wife's birthday (that's why I booked this cruise!) In addition, the menu and food offered (in terms of quality and quantity) were far lower and worse than my previous experience on 15 trips so far! Show time, it was a Comedy Cruise and James Bustar was good (that's the only highlight). Didn't go to the late night R18+ show. For the next two days, while Waterfront Restaurant (the main dining hall) does not take booking for breakfast and lunch, but the waiters ALWAYS made us sit IN THE MIDDLE. OK, I accepted it may be first-come-first-serve, but the next day, we were brought to a table of two, they again MOVED US to another table with NO setting and we had to wait there for a good 10-15 minutes until other guests filled the table. OK, I still swallowed it. Then on the last day, they brought us to the table, lo and behold, they allowed two couples sat at two ends of the table and made us to sit in the middle again! So, it was not a case of first-come-first-serve but SELECTIVE SEATING? Not happy! Other things? No 24 hrs cafe.. We paid for an American Hot-dog and Nacho.. trust me, you don't want to try that. But it is better than the burger I saw on the other table - it was BURNT! On the last night, the food again was BAD, and I saw the lady next table had a chew on her dish and then put down the napkin and marched out. For a few nights, I had to go to the buffet dinner after the sit-down meal at Waterfront (the main restaurant) for some fruit and "supplement".... Other issues - pools, hot tubs, Gym are way too small and few for nearly 2000 passengers! The seats at the higher level of Mariquee theater were even WET! I could go on and on with the list.. Sorry, P&O, I did intend to try out Pacific Eden when it comes to Freo next year, but I'll wait until you have lifted up your game! May be they just wanted to play a joke on us with the "Comedy Cruise"? Read Less
Sail Date April 2015
My husband and myself went on the Comedy Cruise which left Perth on the 3 April 2015. This was our first cruise as a taster to see if we enjoy "Cruising". In some ways I am glad it was only for three days! We had a mini-suite ... Read More
My husband and myself went on the Comedy Cruise which left Perth on the 3 April 2015. This was our first cruise as a taster to see if we enjoy "Cruising". In some ways I am glad it was only for three days! We had a mini-suite which was fantastic and our cabin steward was very helpful. The food was very disappointing. We ate at all the food outlets and restaurants. The Buffet was uneatable, The Grill not much better and the Waterfront a little better. In all three the staff were very rude. We ate in Luna (Asian) one night and was well worth the extra $$. Staff were also very good. We ate at Salt Grill twice. Food was good the staff and service excellent. Our Cruise was overbooked and P & O were phoning customers two days before offering refunds. If you have already booked and get offered a refund I would highly recommend you take it. We will give "Cruising" another go but definitely not with P & O. Read Less
Sail Date April 2015
This was the second 3 day comedy cruise I have been on and my 6th cruise all up. This was by far the worst cruising experience I have experienced. While the ship was nice enough and the comedy was fantastic, the service and food was ... Read More
This was the second 3 day comedy cruise I have been on and my 6th cruise all up. This was by far the worst cruising experience I have experienced. While the ship was nice enough and the comedy was fantastic, the service and food was terrible. I put this down to it being a 3 day cruise and the staff don't expect many tips for the 3 days, however, the ship was full of first time cruisers and I feel sorry for them if they think this is normal. We were a group of 43 and had 4 tables booked for two of the 3 nights. The first night 3 tables were onto their desert while our table was just getting our entrée orders, the second night the same thing happened with the same table, thank god we changed tables that night. One of the people on our table that first night ordered Mango Brule. When he got his desert he questioned whether he got the right order, the waiter said "We are out of Mango but it is Rhubarb, same as Mango!" Um, I don't think so. I don't think anyone actually ate their entire meal as the food was not good. You couldn't even send it back because of how long it took to get your original meal. The only place where there were no complaints was at the specialty restaurant, which I did not go to as it was $50 per person. On every other ship I have been on the cost of specialty restaurants is $20. The other frustration for me was that my daughter had just turned 18. She was issued with a blue card (adult) which when inserted into a machine, would bring up her photo and her details. Every time she wanted to attend an 18 plus event she was asked to go back to her room to get her passport for ID. What is the point in having your photo taken and being issued a card if the staff can't be bothered using the ID machine? She should not have had to carry her passport around on her and risk losing it. On every other ship they encourage you to lock your passport in the safe and, on Holland America Line, they even keep your passport as you board and give it to you when needed for excursions. I thought it was entirely inappropriate and told the staff that each time it happened. This was an absolutely ridiculous practice that I totally disagree with. The food and service I could live with, as I think it was a 3 day cruise and think (hope) it would be better on a longer voyage. But the ID situation was inexcusable and the staff should have addressed this immediately on the first night. I would not allow an 18 yo to carry a passport around on her when she is only just legal to drink alcohol. There are much better Lines to cruise with. P&O are not for me. Read Less
Sail Date April 2015
Pacific Jewel Ratings
Category Editor Member
Cabins 3.5 3.7
Dining 4.0 3.2
Entertainment 4.0 3.5
Public Rooms 3.5 3.5
Fitness Recreation 4.0 3.1
Family 3.5 3.1
Shore Excursion N/A 3.2
Enrichment 3.0 3.0
Service 4.0 3.7
Value For Money 4.5 3.3
Rates 3.0 3.7

Find a Cruise

Easily compare prices from multiple sites with one click