Sail Date: February 2018
This was our first cruise with Cunard for some years. It did not disappoint. It was part of a World Voyage and our 12 night cruise started in Fremantle and ended in Sydney. We flew to Perth from Manchester (3 flights). It was a long ... Read More
This was our first cruise with Cunard for some years. It did not disappoint. It was part of a World Voyage and our 12 night cruise started in Fremantle and ended in Sydney. We flew to Perth from Manchester (3 flights). It was a long journey. We added 2 nights stay in hotels at both Perth and Sydney respectively. When we arrived at Fremantle Port the check in for the Queen Mary 2 was a breeze. We soon arrived at our stateroom which was better than expected. The accommodation was immaculate and beautifully decorated throughout. We had a sheltered balcony which was ok. We do prefer a standard balcony however. There was a costly refit in 2016 and the ship has been tastefully refurbished. It's very stylish around the Grand Lobby area. Even though it's a big ship there was always plenty room on the decks and in all the elegant lounges. You could always find somewhere to sit. The promenade deck circumnavigates the ship and is a great area for a daily stroll. The entertainment at the Royal Court Theatre was very professional and we saw some great shows. The Queen's Room was wonderful for dancing, Big Band Nights, and Gala Balls. It has a superb ballroom. There was a buzz of activity every night and a lovely way to spend a pleasant evening. We dined at the Britannia Restaurant most nights. It has a fabulous atmosphere. Food was excellent, well cooked with varied menu. Staff very courteous and efficient. Kings Court was our breakfast choice. Again a good selection of delicious food and well presented. Sometimes it was difficult to find a seat here because this is a very popular dining area. The seating is spread over a large area. Evening dress code for men is Dinner Jacket on formal and informal nights. It is not to everyone's liking but is a Cunard tradition. Overall the food was very good despite adverse reviews from some passengers. The Purser's Office was very efficient dealing with any problems. Excursions were well organised but not cheap. We met some lovely people from many countries. My Wife and I thoroughly enjoyed our cruise on the Queen Mary 2. It's a truly magnificent ship. Read Less
6 Helpful Votes
Sail Date: February 2018
I was interested to see if the hype around the recent dry dock was justified, it was not. Sure the new penthouses are impressive, our request for one of the new penthouse suites prior to the cruise went unanswered by Crystal, yet on the ... Read More
I was interested to see if the hype around the recent dry dock was justified, it was not. Sure the new penthouses are impressive, our request for one of the new penthouse suites prior to the cruise went unanswered by Crystal, yet on the open day there was one available for viewing, very annoying. However, the existing penthouse suite allocated was very comfortable, if a little dated, for my mother and sister. My other sister and myself were on deck five and personally I think these are great value for money, they are the same size as the much more expensive staterooms and missing a balcony isn't an issue, for me anyway. There are only a small number of these, tucked away behind reception, very private and quiet, yet very handy to MDR and one of the bars, also located on deck five. But getting back to the renovations, the new large smart TV's in every stateroom are great, with a huge variety of on demand movies, but where the old tv was there's now an ugly and unfinished "hole", they could have tidied that up way better. The renovated MDR is impressive, much quieter and more sophisticated, many more tables for two and food And service as good as ever, some dishes truly memorable. I felt sorry for the waiters, having to use a tiny device, smaller than a cell phone, to take orders, in the main they mostly got it right. The Starlite Club "reimagining " was no more than new carpet and a recovering of the same old awkward and uncomfortable chairs - a bit of a non event, the room still as tired as previously and easily the most dated public room, especially compared to Palm Court, which I personally think is the most beautiful space on any ship I have been on. Elsewhere the new spaces on the pool deck are good, the old Trident Grill area now extra smart. As usual, the staff were outstanding in all areas, cannot be faulted. Overall, a very enjoyable cruise, up to the usual standard, just don't expect too much from the "extreme makeover" Read Less
7 Helpful Votes
Sail Date: February 2017
We have cruised before many times, an expensive error was assuming QM2 & Cunard would prove an upmarket ship&cruise,although the entertainment average,the food in the Britannia Rest.nothing short of a disaster @ all times many cold ... Read More
We have cruised before many times, an expensive error was assuming QM2 & Cunard would prove an upmarket ship&cruise,although the entertainment average,the food in the Britannia Rest.nothing short of a disaster @ all times many cold meals replaced on request only to have the same again,some tables all meals sent back ,dress code for the Australian Port of calls dubious¬ policed, sad for passengers who having travelled a long way to see their cruise become little short of a Hop on/Hop off joke, not quite what was expected for the premium paid!,some staff surly, possibly because of the long hours worked&distances covered,The bistro food ok, providing you like cakes & again most hot food, cold on collection,In the restaurant I actually saw a tray of toast delivered to a serving station &of course stone cold before serving!May I suggest Cunard employees irrespective of postion read your advertising in the brochure supplied on booking of the cruise,If this line is the pinnacle of the Carnival Group god help the rest.Nothing unique or wonderful, we dressed to fulfil our part of the bargain, sadly you did not keep yours. Read Less
2 Helpful Votes
Sail Date: June 2016
on our way to Singapore attracted by drinks package and Komodo and Bali visits. They refused drinks package did not berth in Bali. Departure 7 hours late. Food was 50/50 room was ocean view but windows damaged could not see out ... Read More
on our way to Singapore attracted by drinks package and Komodo and Bali visits. They refused drinks package did not berth in Bali. Departure 7 hours late. Food was 50/50 room was ocean view but windows damaged could not see out properly, Toilet blocked.DVD player blew up,air conditioner failed as did many other cabins) safe jammed. We wrote a personal letter (registered to CEO) just after cruise. Still waiting for a reply. Well, that is how the run their business. We have cruised Royal Carribean, Azumara, Oceana,Princess,NCL,and Danube,Mekong,Amazon River cruises and would easily place P.O. as the least desirable operator. We booked through Cruise 1st and they enquired on our behalf to as why all these problems occurred an were not addressed they said they tried but were still trying to sort it out. When we left Fremantle there was no refreshments offered during the seven hour delay so we caught a bus to town had a meal and waited. Honestly it was cheap and we did not expect too much. But as we have had no official reply we sought legal advice and was told that we could take action to get compensation. We reckon we will just move on to other cruise operators and try to write this one off as a bad experience. Read Less
1 Helpful Vote
Sail Date: April 2015
We booked the cruise at the last moment and for a price we could not refuse. What a bargain ! We have cruised with Cunard three times before always on the queen Elizabeth. The QM2 surpassed all our expectations. We loved the spaciousness ... Read More
We booked the cruise at the last moment and for a price we could not refuse. What a bargain ! We have cruised with Cunard three times before always on the queen Elizabeth. The QM2 surpassed all our expectations. We loved the spaciousness of the ship with its wide corridors and large public areas. There really was not anything we could fault. I read other comments from people who have been on the queen Mary and I wonder if we were travelling in some parallel world ! The dress standards seemed to be more relaxed than on other Cunard cruises and it was not unusual to see people in the bars after 6pm with shorts, track-suites, trainers etc. The main dining room seemed to be more fussy, although there were people without jackets on a few occasions. Only real complaint was that there were two loons who power walked around the cabin decks shouting at people yo get out of the way. Really rude pair it was a wonder they did not get a serious slap from one of the guests! Read Less
3 Helpful Votes
Sail Date: March 2015
Background We were certainly looking forward to a wonderful adventure. We have previously cruised in Pacific and Inside passage with other cruise lines. Our first time with MSC. Cabin We went for top level 15. Cabin was OK but ... Read More
Background We were certainly looking forward to a wonderful adventure. We have previously cruised in Pacific and Inside passage with other cruise lines. Our first time with MSC. Cabin We went for top level 15. Cabin was OK but smaller than premium cabins on other lines that provide a suite. This cabin was one room with couch and separate toilet. Overall ok. Dining on Board A bit disappointing all round with bland food. Service in restaurants was very good. Casino A highlight. Great staff, great ambience, good selection of games. Gym and Spa A highlight. Great instructors and daily pilates prior to catching the flu was excellent. Staff very friendly. Excursions Logistics were amazing and smooth. Lot of waiting but that's what happens when there are 2500 others to join you. Egypt was particularly well handled given the state the country tourism is in. Sri Lanka golf excursion was overpriced and poorly handled. Entertainment The aussie entertainment were great and a real treat. The European entertainment was ho hum. Illness I caught a flu like respiratory virus causing a rasping cough in the first few days of this cruise. The medical treatment on board medical centre was ineffectual and expensive. After I returned I spent nearly three weeks in bed, and after two more lots of double antibiotics I had tests indicating I had an antibiotic resistant infection known as pseudo mons aeruginosa. Many others had a similar rasping cough and were ill. In reading reviews of passengers on the prior leg from Dubai many of the passengers were ill, so it seems the infection was on the boat prior to our embarkation. I reported my concern to MSC who simply maintain there was no outbreak and they maintain the highest standards. Very frustrating as many other critiques also estimate 80% to 90% of passengers caught the cough. Disembarkation Bit of a long wait but understand there was a medical emergency. Overall was handled OK. Read Less

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