4 Perth (Fremantle) Group and Theme Cruise Reviews

Having sailed on the Sapphire and Emerald we dis not think we would be in for such a disappointment . MANY people had their rooms flooded, toilets not flushing, lack of hot water and the list goes on. Many mornings , early hours, there ... Read More
Having sailed on the Sapphire and Emerald we dis not think we would be in for such a disappointment . MANY people had their rooms flooded, toilets not flushing, lack of hot water and the list goes on. Many mornings , early hours, there would be noises like you were in an industrial area. Grinders, chipping hammers,paint odour and voices. I had read this type of complaint by past passengers butt it was too late. We had already paid and the cancel date had passed. The food and service was more than satisfactory. Would recommend but this review is directed at the ship. Incidentally this vessel has been sold to P & O. I heard it goes into dry dock around May 2017 and will be launched under a different name. As a cruise liner in its current condition it would make a great imitation reef. Be aware the photo shown of " your room" may not be accurate. Ours showed one thing and it was considerably smaller to the point one person could go to bed walking alongside the bed. The other side was absolute minimal room , about 200mm with a chair blocking access so you had to climb into bed from the end of the bed. DEFINATELY avoid this vessel for now. Certainly pay attention to passenger reviews. Our room was not as advertised but luckily we didn't have the inconveniences that many passengers encountered. Very disappointing as we have enjoyed previous tours with OTHER princess ships. Read Less
Sail Date August 2016
After reading lots of not so good reviews about Pacific Eden, was keen to see what she was really like so embarked on a 3 day Comedy Cruise from Fremantle. Embarkation - P&O nailed this. Best boarding ever. Had a set time to ... Read More
After reading lots of not so good reviews about Pacific Eden, was keen to see what she was really like so embarked on a 3 day Comedy Cruise from Fremantle. Embarkation - P&O nailed this. Best boarding ever. Had a set time to board, rather than everyone showing up at the same time, and we got there a little bit earlier and were allowed to board. They had heaps of people on the computers to check people in and give room cards and we had practically no waiting at all. Was fantastic. Room - we had an obscured view cabin on deck 6. The room was spacious. The beds were really comfortable. Had all the amenities that you require. The shower is over the bath, which might be an issue for some. Room had flannels, which a lot of rooms don't, and soap / shampoo dispensers. Our housekeeping staff - Pronoto and Dorah - both introduced themselves, showed us parts of the cabin, were always friendly and remembered our names on every greeting. The room had some minor signs of wear but nothing that I would complain about. Food - The Pantry is the new version of a buffet where food is served to you rather than you serving yourself. As a vegetarian, there were not any specific vegetarian meals on offer, but plenty of vegetables, salads and for lunch, one roll each day was meat free. The food itself was generally okay apart from it being on the cooler side of warm. The Waterfront - ate here for 2 dinners, each course had a vegetarian option and food was nice. Staff were professional and service time was reasonable. We went early but you may be in for a wait if you go at a later time. Angelos - nice décor, professional wait staff who were knowledgeable about the food, and again vegetarian options available. Did not get into Dragon Lady as it was booked out early for the 3 nights. Entertainment - we had a comedy cruise and the comedy acts were really good and we enjoyed them all. They had a sing / dance show on the last night which was good. They had 2 dance classes - one line dancing, which was really popular and enjoyable but ran for only about 15-20 minutes, which was really disappointing that it ended so quickly. Name that tune quiz each night, which was not our cup of tea, but some probably enjoyed it. Some of the trivia was okay - one quiz was hilarious because of the hosts (Cole and Marius ) but a lot of them were a bit long winded. You could help yourself to board games or sports equipment but there was not that much organised activity during the day - although there were activities that you could pay for, such as a lot of the Edge activities. After about 3, there were usually bands playing somewhere. Most were good, but some a bit loud and it killed any conversations. They had a white themed night and a Gatsby themed night, which a lot of people dressed for however the venues for some of the parties were way too small with nowhere near enough room for so many people to gather. On the last night, the 11-30pm after party had not started by 11-50pm, so not sure if that occurred or not. The gym was brilliant - had more equipment than some local gyms! Lots of exercise bikes and lots of treadmills and the like ( although there were lots of 'not working' signs on the day we went in there ) and heaps of individual pieces of equipment. Was really impressed and you would be able to keep fit on this cruise. The layout and décor of the ship was really nice. I liked all the bars and nooks for people to sit in. The atrium was nice and spacious and around the ship lots of seating and lounge chairs ( although get in early as people jump on them first thing and stay there all day ). The pool area under the retractable roof was really nice and there is another pool outside on the rear of the ship which is much quieter. Plenty of outdoor spaces, good wide walk around deck on level 6. Overall, I really liked the layout of the ship and the refurbishment seems to have been worth it. There were some issues that we encountered. There was a really bad smell around the entry to the Pantry, which seemed to permeate through the eating areas at times. It smelt like used socks that had been wet and left. It was really unpleasant and did not go during the cruise, so I assume its there all the time and its really off putting being near the food areas. Something really needs to be done about this. Stabilisers - I don't know if Eden has any or not, but it sure did not feel like it this cruise. The water was not what I would consider that rough, but she rolled and pitched almost from the minute we took off and it did not stop for three days. I am not an extensive cruiser but the previous ships I have been on did not roll and pitch nearly as much in much rougher seas. Staff - I did not find the majority as friendly as on other cruises. Some were really nice but there were a lot that did not seem to want to be there and there was no smiling or interactions with passengers. Am not saying that they were rude, but a bit more smiling and at least pretending to be nice to people would not have gone astray. Perhaps on a longer cruise and getting to know people a bit better may have made a difference. I drank cider, which was reasonably priced, although the wines were rather pricey. No receipts are given to keep track of what you are spending but you can check this on the machines on deck 7 ( and top up your account - if you don't give a credit card on boarding, you will need to top up your account at the start of day 2 as you get up to $100 on the first night then any attempt to buy anything the next day will be declined until you top up your account ). Cocktails - the toblerone was amazing!! Overall, it was a pleasant experience with some really positive things and some areas that could definitely be improved. If you go with a group of people, it would be a fun experience, and for the price we paid could not complain. I'm not sure that I would sail again on Eden but am certainly glad that I tried her and would suggest that if you go with reasonable expectations, you will enjoy it. Read Less
Sail Date June 2016
As this was a charter cruise we paid above market price for this cruise and knew it. But even so we were expecting a 5 star ship and cruise because of the way MSC Orchestra had been sold to us. Also because of Orchestras own advertising - ... Read More
As this was a charter cruise we paid above market price for this cruise and knew it. But even so we were expecting a 5 star ship and cruise because of the way MSC Orchestra had been sold to us. Also because of Orchestras own advertising - the ship looks much prettier in photos, boasts wonderful food and friendly staff. First - the ship itself was immaculate, it was so clean at times it actually inconvenienced passengers. There were days we couldn't use our balconies when they were being cleaned. This is this first ship we have been on that has no chairs on the promenade deck which was really odd and they were constantly washing it!! This was were the smokers also could linger, not a bad thing as they couldn't congregate, no chairs. Inside was as clean, but most ships are now maintained at this level. First time we were made to feel like we as passengers interfered with the schedules though. Embarkation - was quite fast and fairly smooth considering the fact that MSC had never docked at Fremantle before. It took some time to get our luggage to our rooms but I think most passengers had theirs before midnight. Service - well .... made the mistake (we think) of buying the Alegrissmo package. Service is slow to non existent. This wasn't helped by the fact that the ship was full of Aussies who insisted on fronting up to the bars themselves and insisted on face to face service from the bar staff. Then they remained at the bars!! This ship went through a lot of firsts I think, we drank them out of quite a few beers, wines, spirits etc. But aside from the bad behaviour of some of the passengers ( in the opinions of the staff ) service was the worst we have experienced!! If you got one coffee you were lucky, don't expect two! Though we had the package that included unlimited, silly us!! The staff were there they just ambled around, looked busy, served one of two, disappeared???? Dining - food was adequate. Again had been led to expect 5 star, it was just 3 star. Though there seemed to be plenty, there was no flavour in the meals, desserts were very ordinary, the breads were quite good. Our staff in the main dining room were excellent however as were our dining companions, every evening was a joy. Made the cruise!! The buffet served up a very ordinary, sufficient fare but nothing exciting or over the top. Entertainment - we actually provided a lot of our own Aussie entertainers on this cruise, who were great, but the MSC entertainers also had a night here and there. So, a couple of lovely female singers, a particularly strange Italian male singer who started off the cruise trying to sing like Frank Sinatra - downhill for him from there! They had some great acrobatic performers and dancers, though I found the dancing couple who do the daytime classes rather over rated! No band was also a bit disappointing. Activities - they ran a sort of bingo, but honestly the American cruise lines are so much better at this! I'm sure there were lots of other activities but again because it was a charter cruise, there were so many things that were done by our organisers and some by MSC it is a little hard to comment here. Disembarkation - was very fast and efficient in Rome. They have done this many times. Summary: At Istanbul we noticed a change in staff from predominately Asian to a lot more European. I would say Italian as this was an Italian line but not sure, they were rude, surly, not at all friendly or ready to smile and communicate like the previous staff members had been. Perhaps they didn't like Australians; but how would they know, I didn't see any new staff members in the bars, buffet or around the ship trying? Do I say something about everyone getting sick? This was not MSC's fault, this will happen in any environment were people group together for extended periods of time. We were our own worst enemies when it came to the floating flu!! So, this ship looks like a beautiful ship, acts like a beautiful ship but inside behaves and is a 3 ⭐️⭐️⭐️ Ship. Read Less
Sail Date March 2015
Firstly the positives - the restaurant, bar and entertainment staff were fantastic, always smiling and wanting to help. We were a family of 4 with 2 teenage chlldren. We booked 2 years before cruising when the children were smaller (due ... Read More
Firstly the positives - the restaurant, bar and entertainment staff were fantastic, always smiling and wanting to help. We were a family of 4 with 2 teenage chlldren. We booked 2 years before cruising when the children were smaller (due to special nature of the Gallipoli Cruise that we went on). In that 2 years my 2 boys grew into adult sized pubescent smelly 'little adults'. Despite several emails to the organiser of the cruise mentioning the cabin suitability for what is essentially 4 adults - I was reassured that all would be fine. So in the end we paid A LOT of money to have 4 adult sized people crammed into a tiny cabin (with no doors or windows or ventilation) that stank of smelly teenage boys after the second day, so the next 34 days were very uncomfortable. I went to speak to the organisers after 2 days to request to upgrade to a cabin that would actually accommodate us in more humane conditions - to be told they were very busy and would get back to me within 24hours. Despite offering to pay the difference in price to a larger cabin, I never heard from them again. We had 2 other lots of friends who complained on the ship about their cabins (noise from decks above and and odour) and they were upgraded (at no cost), but they didn't even bother to answer our plea for a more humane trip. Needless to say only 10 days into a 36 day trip I got sick with flu like symptoms, fever and cough, and then for the rest of our cabin - all 4 of us were infected and at varying stages of illness and recovery for the rest of the cruise. The medical facilities were seriously inadequate with English language issues (medical staff were Croatian???), the "pharmacy" ran out of Paracetamol in the first week and never restocked??? The medical centre charged a fee of $90 just to see the Doctor to get paracetamol (without even an examination). I am a nurse and my husband is a doctor and we were stunned at the lack of English and poor medical treatment. Combine this with the total lack of supervision of passengers at crucial places like the buffet - where we witnessed sniffling children with their hands in parmesan cheese, adults putting their hands all over the spouts of water dispensers etc etc. with no supervision or guidance by staff. It is NO WONDER over half the ship was sick by halfway through the cruise. So disappointed with the performance of this company and this cruise. The kids activities for children aged 12-14 were much younger than was appropriate for their age, and mine were (understandably) not interested in attending after a couple of sessions. Nothing like previous cruise experiences we have had. Read Less
Sail Date March 2015

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