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3 Crystal Perth (Fremantle) Cruise Reviews

I was interested to see if the hype around the recent dry dock was justified, it was not. Sure the new penthouses are impressive, our request for one of the new penthouse suites prior to the cruise went unanswered by Crystal, yet on the ... Read More
I was interested to see if the hype around the recent dry dock was justified, it was not. Sure the new penthouses are impressive, our request for one of the new penthouse suites prior to the cruise went unanswered by Crystal, yet on the open day there was one available for viewing, very annoying. However, the existing penthouse suite allocated was very comfortable, if a little dated, for my mother and sister. My other sister and myself were on deck five and personally I think these are great value for money, they are the same size as the much more expensive staterooms and missing a balcony isn't an issue, for me anyway. There are only a small number of these, tucked away behind reception, very private and quiet, yet very handy to MDR and one of the bars, also located on deck five. But getting back to the renovations, the new large smart TV's in every stateroom are great, with a huge variety of on demand movies, but where the old tv was there's now an ugly and unfinished "hole", they could have tidied that up way better. The renovated MDR is impressive, much quieter and more sophisticated, many more tables for two and food And service as good as ever, some dishes truly memorable. I felt sorry for the waiters, having to use a tiny device, smaller than a cell phone, to take orders, in the main they mostly got it right. The Starlite Club "reimagining " was no more than new carpet and a recovering of the same old awkward and uncomfortable chairs - a bit of a non event, the room still as tired as previously and easily the most dated public room, especially compared to Palm Court, which I personally think is the most beautiful space on any ship I have been on. Elsewhere the new spaces on the pool deck are good, the old Trident Grill area now extra smart. As usual, the staff were outstanding in all areas, cannot be faulted. Overall, a very enjoyable cruise, up to the usual standard, just don't expect too much from the "extreme makeover" Read Less
Sail Date February 2018
We wanted to see as much of Australia as possible in a brief time. We also went to Tasmania, which was a bonus! Best shore excursions were in "The Bush" where we got to look around for kangaroos and koalas in the wild. Though ... Read More
We wanted to see as much of Australia as possible in a brief time. We also went to Tasmania, which was a bonus! Best shore excursions were in "The Bush" where we got to look around for kangaroos and koalas in the wild. Though I am not a big drinker, I enjoyed not having to pay attention to the drinks I was ordering and once I gleaned on to it, I enjoyed trying the "featured drink" listed on the daily newsletter. We felt the entertainment was mostly too late after days hiking around all day - but we tend to go to bed around 10:00. Our friends enjoyed the live lectures, while I preferred watching those later in our cabin. Trying different dining rooms was great, and I really enjoyed the cafe where I got specialty coffees and pastries or fruit in the mornings while my spouse cleaned up. They got to know me on a first name basis. Then I'd join my spouse and friends for a more complete breakfast later. Food was *always* varied and fantastic!! We never had to wait in line to get back on board - which we appreciated! Worst part of the trip was when our transfer didn't pick us up at the airport when we arrived. When I called the emergency number, they were disorganized and confused. After multiple "holds" they said we were in the computer, but didn't come out on the print out - so they weren't looking for and left us, which didn't help. Then they didn't know how to help us at the emergency number - said they had to wait to hear from ONE person, who wasn't answering her phone. Since this was our friends' 1st cruise - this made an unpleasant 1st impression. We were stuck in the airport baggage pickup about 2 hours on the phone with them, before we finally gave up grabbed a taxi on our own. We were later reimbursed by the concierge later on-board the ship. They also gave us ship credits to spend as a consolation. I would have still rather had the transfer without the stress. The bathrooms were pristine and I loved having both fresh laundered individual finger towels, then paper towels to open the door to leave. Exceptional! Read Less
Sail Date February 2018
We departed from Perth, Australia for one of the segments of Crystal's 2015 World Cruise. This was our 15th cruise, and we have sailed on 10 different lines. We chose based upon itinerary, and chose this one since it transported us ... Read More
We departed from Perth, Australia for one of the segments of Crystal's 2015 World Cruise. This was our 15th cruise, and we have sailed on 10 different lines. We chose based upon itinerary, and chose this one since it transported us to Africa where we have begun a land-based tour of South Africa and Madagascar. We are two retired gents in our mid-60s, and we enjoy ocean crossings and exploring the world. Service: Truly excellent without any bowing or scraping. I often noticed how the Crystal staff made all situations, no matter how complicated or demanding, very smooth and easy. Embarkation and Disembarkation: The simplest and smoothest we have every experienced. One minor problem in a port, but again, ridiculously quick and smooth. Ship: In very good condition. Many well-designed public spaces. The only time we felt crowded was when folks were waited outside the dining room for dinner. See below for my cabin review. Enrichment Program: The absolute best we have ever experienced. We loved the lecture series with many talks at a very high level. Our attention spans never failed and we were often challenged by the thought-provoking content. Destination lectures provided very good information and preparation. Internet: Of course it is slow and you will have trouble up-loading your photos or doing anything that requires band width. But this is exactly the same as on every other cruise line. The big benefit on Crystal is that Crystal Society members (you join automatically after your first Crystal cruise) are given one free hour for each day on board. This was a major benefit for us, allowing us to avoid any internet costs, and making the Crystal experience more all-inclusive. Beverages: Excellent, from the fresh juices, to the specialty coffees, to all the booze and wine, all-inclusive. So bottoms up! Food: Since we are foodies from the San Francisco area, this is a make-or-break area for us, and we were generally pleased. The stand-out for us was Tastes, the small plates venue on the Lido deck which features world cuisine. Our only complaint was that they don't vary the menu, so after 2 visits, we had sampled all the small plates. Dinner and lunch in the main dining room were always quite good, with lots of variety and even some ethnic dishes, which we appreciated. We did have a special meal with some friends, a series of Indian curries, which was lackluster. Breakfast and lunch buffets in the Lido were good enough with lots of variety, but a few things to avoid, such as the super-greasy bacon. The specialty restos were a big disappointment. Silk Road lacked any wow factor; I just don't understand the rave reviews. But poor, poor Prego is desperately in need of a make-over. The interior design looks like a New Jersey suburban Italian resto that Tony Soprano might frequent. The Prego food quality was sadly just a step above the Olive Garden. Come on, Crystal, you can do better than that! Entertainment: There was an excellent concert pianist, and we enjoyed Ms. Calvert's Patsy Cline show. And one night in the Cove we were brought to tears by a smooth jazz jam that included a floating bunch of the best musicians on board, a transcending experience. Otherwise the entertainment was same old, same old cruise ship material. Does Belinda King book the acts and script the shows, like she does for other lines? Here is where we do not fit the typical cruise ship demographic, and where I will probably get a lot of push back from others. But we search for something more modern, more edgy, maybe a bit younger. The nadir was a salute to British rock from the 60s where the troupe did an endless group sing of 20-second bits from dozens and dozens of songs, very much like the dull introductions to "American Idol" episodes. I almost lost it during the dumbed-down medley of Rolling Stones' songs, which was like a "Saturday Night Live" parody of what one would expect on a cruise ship. At one time that music stood for something. Where did we go wrong? The Big Issue: We boarded the 4th segment of a 6-segment World Cruise, joining hundreds and hundreds of folks who were on for the full 100 days. Many of these passengers had taken many Crystal world cruises before. They had bonded, knew each other, and seemed to stay within their own groups of friends. Very natural, of course, but this was hard for us, and try as we might, we found it very hard to meet people. Believe me, this did not ruin our experience, but we very, very often felt left out. We did meet a few people and had a few good conversations, but over the course of 21 days, we were pretty much on our own. It was more than a bit alienating. I would caution others who are considering one or two segments midway through a Crystal world cruise. You might have a bit of trouble connecting with others. So would I cruise Crystal again? Certainly for the right itinerary, and we would definitely consider an Atlantic crossing. But I think I would avoid a segment of a world cruise. In fact, we have made a deposit on the 2016 World Cruise mainly because of the incredible itinerary and because we got a very good deal. But we are now about 95% sure that we will cancel and spend our travel dollars elsewhere. I don't think I could make it through 102 days of struggling to connect with the closed group of frequent world cruisers. Read Less
Sail Date March 2015
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