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4 Celebrity Perth (Fremantle) Cruise Reviews

We chose this cruise because old friends from the US had booked it and we were able to board in our home town of Perth (Fremantle), and enjoy another cruise with them. Unfortunately the cruise was ultimately disappointing on too many ... Read More
We chose this cruise because old friends from the US had booked it and we were able to board in our home town of Perth (Fremantle), and enjoy another cruise with them. Unfortunately the cruise was ultimately disappointing on too many levels and we will probably never cruise with this company again. 1. Too many sea days. 3 sea days from Perth to Adelaide, then only 9 hours in port. Another 2 sea days to Melbourne and only 7 hours in port. Melbourne deserves at least 2 days in port - so much to see and enjoy in and around the city. After Melbourne we were supposed to have 2 more sea days then one full day cruising through and around Milford Sound, Doubtful Sound and Dusky Bay. However the ship had to return to Melbourne (after we were already 6 hours out) as there was a sick passenger who could not be medivacced by helicopter. Total loss - 12 hours, therefore decision made to cancel the visits to the Sounds. Sorry, but this story about the sick passenger started to sound more and more like a fairy story as the day, and the constant video loop by the Captain and the cruise director, wore on. Milford Sound is a NZ ICON. To cancel this was very poor. So another boring day at sea. 2. Very badly organised tender departures and a DEARTH of information beforehand. Too bad if you had a train to catch at 10am...you could not leave on the tender until all the ship's tours passengers had departed. We managed to sneak onto the tender and did manage to catch our train. Others were not so lucky. No-one was told beforehand that the tender would take almost half an hour to reach the dock so people were missing their tours all over the place. How dare the "Guest Relations" staff treat their "guests" so rudely. Trying to get a straight answer from them on any question relating to being able to leave the boat to take a privately organised excursion was impossible. Obfuscation, confusion, wrong information and straight out lies seem to have been their forte. The boat did not offer a tour of the sort which we wished to take in one port so we organised our own special interest tour. But we were told we would have to wait until all the boat tour passengers had left before we could use the gangway. Well...poop to that said we, and off we went down the gangway when it suited us. 3. Overly loud music from Take 5 on deck 3 at 7.45 Couldn't hear oneself think, let alone converse with others. Ray Brown Jr was more pleasant. The Take 5 singer had already overstretched her voice trying an overly loud and screechy version of RESPECT, and no-one was enjoying her singing any more. The demographic on this tour was 60+ - we like to converse over a drink and hear each other. 4. Flavourless, insipid food How many chefs are on board this vessel??? And not one of them could produce an interesting, authentic, spicy Asian dish. Bland, boring, insipid, with plenty of pseudo French and Italian food also. The Tuscan Grill, for which we paid US$45pp extra, was horrible. Not a genuine Italian dish on the menu. Dry chicken schnitzel smothered in melted rubbery tasteless cheese is not an Italian dish. We were rushed through our meal and did not enjoy it at all because of this also. ALL the cheese at every meal was the same - tasteless, unidentifiable, and rubbery. Occasionally a brie or camembert, and a blue cheese appeared but these were a very rare occurrence. 5. Tired and dated cabin decor. Bed with sunken patches, small, uncomfortable pillows. KMart quality toiletries - adequate but not special. KMart quality chocs on pillows - not nice. The choice of ports in New Zealand was quite good, but the activities onshore were fairly limited in these small towns. The cancellation of the Sounds also affected all of the Wilderness tours, as they all had to be cancelled. The room stewards were always delightful, as were many of the bar and waitstaff. The waitstaff attending our table in the Epernay Dining Room were very good also. Fortunately we had the company of friends to enjoy our days with. We will probably revisit New Zealand later this year and hopefully see the Sounds and the Wilderness areas which we missed on this cruise. Ultimately, for us, this cruise was very unsatisfying. Read Less
Sail Date March 2018
This was our 3rd Celebrity cruise & we were extremely disappointed! Having had 2 great trips on the Millenium class, this entire voyage missed the mark! Our cabin steward was fantastic but the cabin itself (6249) was extremely ... Read More
This was our 3rd Celebrity cruise & we were extremely disappointed! Having had 2 great trips on the Millenium class, this entire voyage missed the mark! Our cabin steward was fantastic but the cabin itself (6249) was extremely noisy with mechanical ship noise throughout the night. The 2 twin beds they pushed together were sunken & about as comfortable as a cot. Every night the room heated up regardless of how cool we set the temperature. Also we had a non-smoking veranda that we couldn't enjoy because we were directly over one of the ships smoking areas! It's shocking that Celebrity can justify putting a customer in this cabin! The entertainment on board was awful (of the 17 nights we only enjoyed 3 shows). The food in the dining room was inconsistent & they couldn't get the cook right on steak so we stopped ordering the beef ... except at the Tuscan Grill (a specialty restaurant) which we thought was amazing!! However, the high-pressure pitching to make a specialty restaurant reservation (that we endured every day of the cruise) took away from the experience. Internet was way too expensive (.79 US / min or $59 US for a 90 min package) & way too slow (it took about 12 mins to log on & send a simple email)! The excursions are a total rip off. Celebrity charged $300 US for a Great Barrier Reef tour, but you could get the same thing in port for $88 AUD. Here's the problem, Celebrity doesn't give you enough time ashore to book on your own, leaving you stuck with their disorganized overpriced & disappointing tours! We're extremely disappointed in this trip because up until this voyage, we had been BIG Celebrity advocates! Not anymore. Read Less
Sail Date March 2016
Embarked at Fremantle, and found ship to be in good order and well maintained. The shore excursions were chaotic and badly organised, staff wanting to cut short our time ashore on over-priced excursions. Bad weather affected a ... Read More
Embarked at Fremantle, and found ship to be in good order and well maintained. The shore excursions were chaotic and badly organised, staff wanting to cut short our time ashore on over-priced excursions. Bad weather affected a couple of the tendering ports, and we queued in corridors for over an hour, not having information on disembarkation. Entertainment the worst on any ship. Didn't see the Captain, so no, if any, passenger contact. Apparently entertainments director and Capt had both recently been replaced. Celebrity needs to get its act together, so we shall be returning to Royal Caribbean for efficiently managed ships and great entertainment. Read Less
Sail Date February 2015
We have just returned from our Australia Top End cruise feeling very disappointed by the experience because of the reasons listed: Dining Room: Almost every meal served was not hot, only warm, the meat being very tough and the fish very ... Read More
We have just returned from our Australia Top End cruise feeling very disappointed by the experience because of the reasons listed: Dining Room: Almost every meal served was not hot, only warm, the meat being very tough and the fish very dry. On several occasions we returned our meals but in the end just gave up. We were served far better meals in pubs ashore and my wife even preferred a salmon dish served in an in flight meal on our way out to Australia, a sad indictment indeed. The waiters worked very hard but seemed to be constantly rushing around leading to mistakes in orders, obviously understaffed. Entertainment: The first production show “Ghostlight” was excellent but unfortunately it was all downhill from there with a selection of sub standard guest performers. Even the resident lounge and bar performers were given their own shows in the theatre, several times in fact, the icing on the cake being the cruise director doing a spot in one show and putting together an ad hoc acapella group including himself, two production singers, a dancer, and even a horn section artist, treating us to FIVE songs on the last night's show. Recycled sub standard entertainment for sure. Itinerary: Firstly Port Hedland, the dust covered iron ore capital of Australia. Even the cruise director made jokes about the place several times on stage, and how right he was. A post office, supermarket, red dust and lots of it! I would expect an allegedly five star cruise company to come up with something a little more exotic than this offering. It says it all when the only shore excursion was to an iron ore plant. Then we came to Cairns, I hear it it's a lovely place because we didn't actually get to see it due to a noon arrival time and an absolute shambolic tendering operation. We gave up after standing in a queue for two hours after our tender number was called, while the operation was started and stopped repeatedly. No doubt the health and safety excuse will be rolled out, but all the fare paying excursion passengers managed to be tendered ashore before operations were suspended, strange that! Maybe upping the ship's speed from a very leisurely fuel saving 14 knots a little would have got us there earlier, thus improving the lack of time issue. On the plus side, our cabin was excellent and the staff very friendly, but my overriding impression of Celebrity is of cost cutting at every turn which eventually is going to cost them dear. I had another cruise booked with Celebrity in November which I have now cancelled even though I have lost my deposit. No way will we be cruising with Celebrity again. Read Less
Sail Date February 2015
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