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28 Perth (Fremantle) to Australia & New Zealand Cruise Reviews

Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to ... Read More
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to their credit, I received a full refund - that can't cancel out an event of a lifetime. Shore excursions cancelled, private transfer booked (shore excursions person to meet me on shore - he didn't, then tried to blow it off as a 'miscommunication'. I called him out - then he said he had something else to do). I was told I received emails (at least 3) I didn't. ..including the final statement - they proudly state they are 'eco friendly' - I would get an email statement (should I pay $30/hour to check my email on the ship...really...shame on them). Thank goodness I asked for the paper statement so I could see my $1000 credit for the NY Eve mess. Crew and passengers embark/disembark at same location on the ship - it makes a mess...long lines to get on/off ship. Buffet was self serve - passengers and crew were coughing and sick...not surprising. Soon people were reaching for the food with their hands, staff didn't care. Staff uses passenger elevators/stairs and are constantly moving tables and chairs thru the public areas. If you are in their way they just push you.It was really bad . won't be back Read Less
Sail Date December 2018
We went on the Pacific Eden last year and thought this one would be as good if not better after reading the brochure.......Food on the Sun Princess was very poor even in the Regency and Marquis, my husband got gastro the first night so ... Read More
We went on the Pacific Eden last year and thought this one would be as good if not better after reading the brochure.......Food on the Sun Princess was very poor even in the Regency and Marquis, my husband got gastro the first night so was quarantined for 24 hours so unable to tour Albany , cabin suite very small, ( the bed was very comfortable though and I will give credit for this ) but otherwise very dated decor as was the tiny balcony , there was only 1 power point in the room , no extra facilities in cabin ( coffee , tea ) , entertainment was virtually nil ...shops were very over priced and very little to choose from ......we were suppose to stop at Busselton but due to weather conditions was unable to ......no compensation....... Sorry to say that I will not travel on this ship again. Read Less
Sail Date October 2018
We have cruised on the Dawn before and had a great experience. Not so this time. She's an old ship and we expect some issues so put up with foul smells of wet rotting carpet and air conditioning that didn't work properly, but ... Read More
We have cruised on the Dawn before and had a great experience. Not so this time. She's an old ship and we expect some issues so put up with foul smells of wet rotting carpet and air conditioning that didn't work properly, but this was Dawn Princess final cruise to Singapore before going over to P & O. We did NOT expect to run out of many non perishable goods or have the shops shutdown halfway thru the cruise!! (so goods could be packed up). 5 days from the end they ran out of Johnny Walker red Whiskey, plus other whiskeys. Gin ran out along with Sav Blanc and Chardony and.. get this Breakfast teas of all brands ran out!! This is unexcusable! We have written to Princess and not had the courtesy of a reply. This cruise was not advertised as a cheap one off or final sailing so we expected it to be like other cruises who Never runout of Tea or Wine! This has left a bitter taste that Princess could treat it's loyal followers so badly Read Less
Sail Date May 2017
for a relaxing holiday . our experience of Radiance of the seas is very disappointed and upset . food was not good at all in either cascades main dining room or the buffet windjammer. the choice of food was awful putting mostly ... Read More
for a relaxing holiday . our experience of Radiance of the seas is very disappointed and upset . food was not good at all in either cascades main dining room or the buffet windjammer. the choice of food was awful putting mostly the same variety of food on all the time on alternate days . food was cold unappetising and not cooked like a professional chief would cook . their was a terrible smell on the carpets on some of the decks like fusty mildew smell my husband complained 5 times and it was still there when we disembarked . the shows were very unprofessional and very loud , drink prices seemed to fluctuate during the cruise the same bar charging a dollar more one night than the previous night up and down the whole cruise . we boarded ship in Fremantle and were told by other passengers that the ship prices of drinks went up once docked in Fremantle . and for the rest of the cruise {some passengers boarded in Sydney before Fremantle } the showers were so small one would not want to try and pick up a bar of soap if dropped . and by the way NO Toiletries given or bath robes no water in cabins we had to buy it . even had to buy fresh orange if you wanted it for breakfast in the buffet windjammer . included if you went to the cascades restaurant . which took about 45 mins to bring your breakfast once ordered it took 4 attempts over two days for me to have the hairdryer replaced in my cabin as it was broken .the sanitation of hands in restaurants were very poor . crew talking instead of insisting hands were sanitised . lots of passengers ill and taken off the ship at different ports . i really must credit the cabin attendant who did do a good Job {Thank you . we will never cruise on Royal Caribbean again . very very disappointed for a cruise that we saved for about 10 months Read Less
Sail Date February 2017
We chose it for the itinerary. We have done over 30 cruises but only two with Royal Caribbean in 1999 and 2001 which were excellent. Unfortunately this ship was very disappointing. We had just stepped on board in Fremantle and were ... Read More
We chose it for the itinerary. We have done over 30 cruises but only two with Royal Caribbean in 1999 and 2001 which were excellent. Unfortunately this ship was very disappointing. We had just stepped on board in Fremantle and were bombarded by people trying to sell the different restaurants drink packages etc - they were really overpowering. We had anytime dining And really enjoyed the food and the company of different people every night . All the staff n the ship were excellent especially in the restaurant. Our cabin steward (Michael) was fantastic. We were told by a lot of people who had been on the ship in Sydney that the drink prices all increased when they got to Freemantle! We enjoyed all the trips which were well organised but really overpriced and going through Millford sounds was fantastic. The entertainment was the worst we have ever encountered on a ship apart from line excellent lady singer and an Irish comic. Some shows were more suitable for children. Entertainment during the day on sea days was pathetic. The lectures were on memory loss etc. It was like being in an old peoples home! Apart from all this we had a lovely holiday - but won't be going with Royal Caribbean again Read Less
Sail Date February 2017
We chose the Sun Princess for my wife's birthday weekend away. Never been on a weekend cruise before and after this experience probably wont again. Don't want to waste too much time on this as too much of our time has already ... Read More
We chose the Sun Princess for my wife's birthday weekend away. Never been on a weekend cruise before and after this experience probably wont again. Don't want to waste too much time on this as too much of our time has already been wasted on the Sun Princess. Excited passengers board the Sun Princess head to the closest bar to have a celebratory drink only to find most bars are closed and the only 2 bars open had queues with up to 45 minute waits for a drink. I thought this must be just a one-off but no it was a sign of more queues and more waiting for the remainder of the cruise with many disgruntled passengers wondering what they did to deserve this poor sub standard service. Most passengers stayed on the cruise rather than disembark at geographe bay.... poor decision as once gain most bars closed and massive waiting time in queues and of course there was always the amazing day activities to participate in while on the boat.... thats of course if you are into Bible Studies or needlepoint stiching !!!! Woops almost forgot...no hot water on final morning so a nice cold shower as a final farewell from The Sun Princess. Read Less
Sail Date December 2016
no time to see Perth as mix up with coach 2hrs late to ship. Ship very clean but old.full of over 80 year old. and Aussie using it as a floating hotel didn't even get off at port stayed on drinking. dining very short hours ... Read More
no time to see Perth as mix up with coach 2hrs late to ship. Ship very clean but old.full of over 80 year old. and Aussie using it as a floating hotel didn't even get off at port stayed on drinking. dining very short hours closed early all old folks in bed.food same everyday lots of choice.chop grill wonderful. Entertainment was like pub fringe in 70's .Australia rubbish not funny.in house dancers and band excellent only on 3 times in 17 days.very poor. excursions very expensive £90 pp cheapest 4 hrs mostly in a coach time at venues so sort didn't see much always rushed back on coach,walking trip with guide as above price only out lied for guide.Takes the Micky costing that much,excursions director lied about everything didn't listen to all complains and told us we were wrong.no people skill at all. lastly and sadly ship didn't call on planned ports so didn't see New zealand. which was why we went on the ship.very very poor commutation heard change from staff not captain NO sorry just a happy oh well Auckland is lovely lets enjoy our time there,Rubbish its another town we wanted to see the beauty of New Zealand .24hrs it took them to tell us where we were going still selling trips for NZ NEXT MORNING and compost came that night with NZ port. it was upsetting horrible 11 sea days.Ship could have dock at more NZ ports went back to Australia ,if given notice we could have got off and spent time to fly to NZ and picked up ship later. no free internet given to contact missed family. shameful. very low rate of us dollar given by ship well below going rate . Don't travel with them money making company NO heart didn't care Read Less
Sail Date November 2016
This cruise appeared to tick all the boxes location wise. We are Platinum cruisers with RCL. After this experience we will not book again. The cruise was a complete disappointment and a waste of money. The food was lukewarm and not of a ... Read More
This cruise appeared to tick all the boxes location wise. We are Platinum cruisers with RCL. After this experience we will not book again. The cruise was a complete disappointment and a waste of money. The food was lukewarm and not of a satisfactory standard in the dining room. I wonder if it met food safety standards. We had to send food back. The highlight of the entertainment programme was a zombie dance by passengers to a song about 40 years old! Following the announcement to bypass South Island, -1 hour after an hour long presentation to passengers on the excursions at South Island(the senior leaders obviously don't communicate with each other), the Cruise Director said the plus was we would not be doing tender ports! Good job as they couldn't cope with the Esperance tender and it isn't their biggest ship in the fleet. There was no reduction in prices following the shock announcement in fact money was made out of passenger misery. Is it a coincidence that once in Auckland, divers were down underneath the hull? Was there a problem with the ship? Was it up to the journey? Interesting there was absolutely No mention prior to or during the cruise re the earthquake in Christchurch- were we ever going to go to the South Island? Makes one wonder. Days and days extra at sea, sailing at walking pace, a trip to a mining town within a stones throw of Sydney- shocking. We might as well have been on the Thames. We should all have a refund for the port fees and fuel they saved and compensation for the reduction in ports and the awful experience. There were inappropriate films screened full of swearing, no books which would have withstood a hygiene test, in the library and Internet access was $19.99 a day! If you could find a seat in a public area you were lucky.....! You had to pay for a decent cup of coffee but you might have to drink it standing up. The alpha alha calls daily were a welcome break from the tedium of the call to zombie dance. That was on ships as entertainment at least 5 years ago! All the focus on this ship was on upselling and obtaining cheap entertainment by getting passengers dancing/singing. If they had spent as much time on passenger experience as trying to make a quick buck then we might have had a better cruise. If you want a dream trip don't rely on RCI. Read Less
Sail Date November 2016
This cruise was our first and I'd say last! The ship is ready for retirement, it didn't cater for my grand children ages 2 and 4 year old, the only tiny pool area only opened from 12 to 4 pm and was filled with adults all the ... Read More
This cruise was our first and I'd say last! The ship is ready for retirement, it didn't cater for my grand children ages 2 and 4 year old, the only tiny pool area only opened from 12 to 4 pm and was filled with adults all the time! As was the miniature golf area which smelt of sewerage. The trip to the south island in new Zealand was canceled due to bad weather so spent endless days at sea tripping to the north for only 2 ports! Entertainment was generally for the 90 plus age group and the drinkers! The food was generally good and the resturants were awesome! On the the positive side the staff on the ship were awesome! Great service. Would I do another cruise? I think not! Get on a plane and you know you will arrive at your destination. Overall we were very disappointed with this holiday. Read Less
Sail Date November 2016
I read on here how people write they couldn't disembark at Bali and why can't the Pacific Eden dock there. It wasn't because of weather conditions, Pacific Eden isn't chartered for those water and isn't allowed to ... Read More
I read on here how people write they couldn't disembark at Bali and why can't the Pacific Eden dock there. It wasn't because of weather conditions, Pacific Eden isn't chartered for those water and isn't allowed to come close enough to put tenders down for passengers to disembark. The biggest con was when they brought out the smaller Bali Hai and parked it along side the Eden but what people on the ship didn't know was the Harbour Master had already said the port is closed to the Pacific Eden and no one could come ashore and everyone's passports had been stamped in the morning to exit Indonesia. A direct quote to me by a head person working on the Pacific Eden was "if you want to see something don't come on a cruise, you should fly there" Pacific Eden will never stop at Bali for passengers to get off until the Harbour Master clears it to come closer to shore. It is false advertising by P&O to say in their itinerary that Benoa (Bali) is a port of call. Since Pacific Eden has done this Indonesia Adventure Cruise no passengers have ever disembarked at Benoa (Bali). Other Carnival Corp owned ships are allowed closer to shore to run tenders for passengers e.g Princess. We flew from Sydney to join this cruise out of Fremantle for a 12 night Indonesia Adventure. As for food on the Pacific Eden, yes the ship had a very bad smell in the Pantry. The food was very average and the same same every day. Breakfast saw Roast Pork and Leg Ham available. Seating is very poor if you get there with the masses. Many meal times I saw people seated at tables without any food or drinks, just sitting there talking for over an hour. This left less mobile and elderly people to try and sit on bar stool and lounges to eat their meals. One sign seen in the Pantry behind food service read "Extra Ordinary Food - There is No Love" How true this was. I'm hoping to include photo's in my review. Must say the best food on the Eden is Salt Grill, but you have to pay $49 each for this. The other good food on the Eden is The Grill but once again you have to pay extra for this food. They sell Burgers, Chips, Hot Dogs, Pulled Pork Roll, and Pizza. (other cruise lines these are included at no cost). Didn't eat in the Waterfront many times but the last time we did, our group ended up getting up and walking out during the main, this was due to rude service. This resulted in the Hotel Matre de saying he hates me. Drinks and bar service. Cheapest alcohol drink is beer at $5.95 a can. Spirits are $8 straight or $8.70 with coke (soda). Cocktails range around $11.50. A small can of soft drink is $2.75 and you can get a glass of ice with this. One can will give you almost 2 glasses of drink. Watch the bar staff if ordering a spirit drink, I caught them many many times pouring 1/2 to 3/4 nips into drinks. At one bar we ordered a Bourbon and soda water and it was a clear colour. Ask them to do it again and this time stand watching, it almost reached a full nip (they use the small steel measuring cup) and guess what this time it had a brown tint in the soda water. People drinking spirits with Coke would never know they are getting short nips. Cigarettes are sold over the bar. Not Australia cigarettes though. Packaging says on the side "For Duty Free Sale Only" but for a pack of 20 they sell for $15 to $20. For people that don't know you can buy in Australia a pack of 40 for $29.95. That makes the duty free on the Eden dearer than retail prices. Theme nights were good, with people getting dressed up as School Kids, Gatsby, and White night. During the white night I was taken onto the dance floor to dance only problem being I was in black :-) Another thing different on the Pacific Eden to any other ship I have been on, is not once did the Captain ever interact with the Passengers. Their was no captains cocktail party. Even his announcements were few and far between. Tender service is a joke. Our first stop was ok because not everyone disembarked. This was Komodo Island and unless you had a shore tour booked you weren't allowed off the ship. Second stop was Makassar and we docked there so disembakement as alright. Third stop was Lombok and tenders were used. Pacific Eden arrive 10am and we only had until 5pm to be back on the ship. So needless to say everyone wanted to go ashore as soon as possible. Pacific Eden only has 4 life boats that are registered as Tenders and these can carry 75 people at a time. It was a 25 minute trip from the ship to shore, so you can imagine how long it will take to transport 1,200 passengers that only have a few hours to look around. Remembering it then takes another 25 minutes for the empty tender to return to the ship to pick up another 75 passengers. So at 10am people were lined up along deck 6 up the stairs and around deck 7 past reception and into Torque Cinema where you sat waiting for a Tender. After joining the line at 10am we finally made it to the pier in Lombok at 12.35pm. We return to the pier at 3:30pm only to find another line to return to the ship. Standing out in the sun we boarded a Tender at 5:10pm. Forth port was Probaliiggo (Java). Think after the debarkle at Lombok most passenger gave up on tenders and stayed on the ship as we only to an hour to get ashore here. Fifth and final stop was Benoa (Bali) but as I wrote earlier Pacific Eden isn't allowed to Tender here so no one but entertainment staff got off and came on. Read Less
Sail Date June 2016
PACIFIC EDEN The interior of the ship looks great and our interior cabin was much larger than other interior cabins we have had on other cruise ships. However, although we did not experience any problems, there were plumbing issues ... Read More
PACIFIC EDEN The interior of the ship looks great and our interior cabin was much larger than other interior cabins we have had on other cruise ships. However, although we did not experience any problems, there were plumbing issues from no hot water in the showers, blocked toilets and burst water pipes. The food on offer in the Pantry was the most unappetising display of food I have seen and, at best, I would describe it as "home cooking on a bad day." To hide cheese and bananas under the counter at the fruit station was, to me, the height of parsimony. The Grill had the best food on offer but there was a small charge, ie $3 for hamburgers, chips, hot dogs - at least these were all freshly cooked. The no charge Dragon Lady and Angelo Restaurants were booked out from the first day on board. Alcohol was strictly monitored and patrons were only allowed to purchase drinks every 15 minutes, providing they had consumed their previous drink and if anyone looked under the weather, their card was stopped. Still, some people managed to misbehave. Smokers were totally segregated from everyone and everything, and were only allowed a small space on Deck 12 with seven chairs and six sun lounges and no protection from the sun or rain and on Deck six with some cover and no chairs at all. There wasn't a Library. Books were brought out on a trolley for an hour each morning and the printed quizzes/puzzles were sporadically provided, but there was no Suduko on our cruise. There was the usual Trivia and dance lessons for half an hour in the mornings and afternoons, but generally passengers were bored. WA Laws prohibited the operation of the Casino, but they did not have Bingo, which upset many of the elderly. Read Less
Sail Date May 2016
My wife and I have just returned from a cruise aboard the Sun Princess from Fremantle to Sydney.We had previously been on the Dawn Princess to New Zealand and had a great cruise so were keen to use the Princess line again. Also we had not ... Read More
My wife and I have just returned from a cruise aboard the Sun Princess from Fremantle to Sydney.We had previously been on the Dawn Princess to New Zealand and had a great cruise so were keen to use the Princess line again. Also we had not been anywhere along the west and northern sides of Australia so this seemed an ideal cruise for us. Things started badly when prior to leaving I received an email stating that due to problems with the ship we would not be calling into Yorkey's Knob (Cairns) and instead would be sailing direct from Darwin to Alotau. This would mean 4 days straight at sea. (About 108 hours in fact) We would receive $100 each onboard credit to compensate for this. This was pathetic as we had paid our money fully expecting to stick to the itinerary. The reason given sounded dodgy and there were rumours around the boat that the reason we did not stop at Yorkey's Knob was due to a financial dispute between the local Port Authority and Princess Cruises who would not pay the increased docking fees and thus boycotted the port. If this is true then the Cruise company should be prosecuted for fraud. After arriving at Geraldton on the first day we tried to have a shower in our cabin to find no hot water at all. After reporting this to our cabin steward we spent an enjoyable day in the town after having a cold shower. Back on the boat that afternoon we again had no hot water and again reported it to the cabin steward. . Next morning the same thing happened and I spoke to the customer services desk who said they would look into it. For the next 5 days the same thing happened until my wife put in an official complaint in writing. A plumber (?) was sent who told us to run the hot water in the hand basin for 5 minutes. All this did was drain any lukewarm water we had. We gave up complaining after this. We eventually discovered that if we had a shower in the afternoon then there was a chance that the hot water was lukewarm. Of the 17 days on board we had 2 hot showers, 5 lukewarm showers and 10 cold showers. I believe other passengers on our level also had problems. This is not good enough. On the fourth day I just happened to check my onboard statement to find that my wife's account had been booked for bottles of wine at the Marques Restaurant. We had not been to that restaurant and did not drink wine so I spoke to the Customer Services desk who found the relevant dockets. Another passenger whose card number was similar to ours had signed the dockets so I was told that the amount would be reversed for us and booked to the correct passenger. It was put down to human error by the waiters. Imagine my surprise to find the same thing had happened the next day and following 3 days. Again nothing was done until my wife put in a complaint in writing. Again not good enough. The disembarkation at Broome was a fiasco. We were lucky in that we got off the boat at around 12.00pm, a lot of other people got off after 3pm or simply gave up and didn't get off the boat. Surely somebody must have known that there were going to be problems due to the work being undertaken on the wharf and made some alternative arrangements. The day advertised as cruising the Kimberley's was somewhat underwhelming We saw some coastline for about 2 hours . For the entire cruise two elevators were out of action with a closed for maintenance sign on them. At other times other lifts were also not working. A lot of passengers were getting frustrated with this situation and those who could used the stairs With a predominately older group on board it was distressing to see elderly people struggling with the stairs when there should have been more lifts going. The entertainment on board was very hit or miss, some good, some fair and some awful. The violinist was brilliant. Activities were boring and seemed to be more centred around getting you to spend money like the Art Auctions, Photo shop, Lotus Spa, bingo etc Our cabin steward was excellent and always cheerful even when it was obvious we were not happy about the hot water situation. After the fiasco with our account we did not eat at the Marques Restaurant and dined at the Horizon Court except for one meal at the Sterling Steakhouse which was good. Unfortunately this was interrupted by a ships photographer wanting to take our picture.. At least he did not persist when I told him I wasn't interested. The food at the horizon was satisfactory but I believe not as good as on the Dawn Princess. The service was good overall. My wife had the misfortune to need to see the Ships doctor while on the boat. The attention she received was excellent but the cost of the consultation ($95) and antibiotics ($125) seemed over the top. We did not go on any of the ships organised excursions because of the exorbitant prices charged. Nearly $200 to transfer passengers to 3 locations by bus at Geraldton which we easily walked was a rip off.. We made our own arrangements on shore. Overall the cruise was a major disappointment. Having only 5 days on land and 12 at sea didn't help. The Sun Princess is clearly showing its age and should be scrapped. The organisation and management of the cruise was appalling. We are planning to take a cruise to Alaska next year but will certainly not be using the Princess line.... Read Less
Sail Date May 2016
Not sure in hindsight why we chose this cruise. Excursions badly organised and exorbitant costs. Perhaps it was priced to avoid people wanting to do them Embaking and disembarkation was diorganised chaos. Change in itinerary and ... Read More
Not sure in hindsight why we chose this cruise. Excursions badly organised and exorbitant costs. Perhaps it was priced to avoid people wanting to do them Embaking and disembarkation was diorganised chaos. Change in itinerary and Princess not being honest about the reason why Ship needs to be melted down and rebuilt, definitely due for the scrapyard. Lifts not working, toilets not flushing, drink dispensers not working. Took 4 hours to get off the ship in Broome because of delays and maintenance being done at the so called wharf. Hardly worth getting off, as it was time to come back, once we got into Broome Not enough activities organised onboard for the days at Sea. Our cabin was standard, but the aircon unit was like having a jetplane taking off 24/7. Mentioned it to maintenance, but nothing could be done about it. Will never cruise with Princess again, in fact this cruise may even put me off cruising for Life. Read Less
Sail Date May 2016
I wanted to sail up the coast of Australia. A few days before departure we were advised that because the ship could not obtain max speed we would not get to Yorkey's knob. $100 pp was allocated to our on board account. This was a ... Read More
I wanted to sail up the coast of Australia. A few days before departure we were advised that because the ship could not obtain max speed we would not get to Yorkey's knob. $100 pp was allocated to our on board account. This was a real letdown as we had planned to rent a car and explore the environs. In practice I could not cancel the trip because of this as I had already (separately) paid for airfares to Perth and from Brisbane. And so we went. Geraldton was via tender and all went well. Broome was an absolute fiasco. We were lucky and got off on bus 3, which left the ship 1 hour after bus 1. When we got back to the ship 2 buses were ahead of us being loaded. Being a working wharf we had to stay put; that is until it was found out that some fellow bus passengers were booked on a ship organized excursion. Then the rules changed (but only for these few) and the booked ship excursion travellers were allowed to leave the bus. At around 3p.m. some travellers had still not left the ship. The debacle was of course blamed on Broome's authorities. I do not accept that. Darwin went well. Then onto Alotau. The Excursion specialist, the day before said we had until 5 p.m. On the morning this was reduced to 3 p.m. This caused us problems as we had paid for some locals to show us around and this had to be cut short. No reason or apology was given. Brisbane. What a fiasco. It took us until nearly 11 a.m. to get off. We had friends waiting for us. They came based on much cruising experience and waited a good 2 hours for us to get off. This ship is dedicated to the Australian waters and yet I could get no news about Australia. There was an Australian channel but seems to specialise on cooking lamb etc. The only time I got Australian news it was 2 days old. I did however get Fox and BBC and learnt a lot about Donald Trump. There was no local rag with Australian news as I have experienced on other cruise ships. I doubt that I will ever cruise again (apart from Vancouver to Alaska.) I will never give my freewill to another cruise ship where they can change their minds at will and give us less that what was promised. On the bright side: The "Asian" crew were mostly very helpful and I am grateful to them I will never cruise with Princess again Read Less
Sail Date May 2016
Worst cruise ever. Ship was in a terrible condition. Two elevators out for entire cruise . Another out periodically during the cruise. Toilets didn't flush. Hot water in the cold taps. Three days to get shower to work. One ... Read More
Worst cruise ever. Ship was in a terrible condition. Two elevators out for entire cruise . Another out periodically during the cruise. Toilets didn't flush. Hot water in the cold taps. Three days to get shower to work. One engine out of action resulting in a missed port and spending 8 days at sea with only one port of call. This was too much for my wife who left the ship in Darwin and flew home leaving me to continue on my own which was supposed to be an anniversary celebration cruise. Compensation for the missed port was $100 pp which was an insult on a $12000 fare. Didn't even cover the cost of my wife's airfare. Not enough organised activities for all the sea days. Only 4 ports in 15 days. Embarkation and disembarkation was terrible with long queues. Food standards are down from previous Princess cruises and entertainment was only mediocre. The only good thing was the service from the wait staff and cabin steward. They were always smiling and helpful. Our worst cruise in over 20 cruises, and you can sure I won't be travelling with Princess again Read Less
Sail Date May 2016
Sun Princess cruise to the northern part of Australia was the most disappointing cruise we have ever had. GIVING YOU A $100 ON BOARD CREDIT IS AN INSULT. This on board credit would barely cost them $8, not to mention the saving on their ... Read More
Sun Princess cruise to the northern part of Australia was the most disappointing cruise we have ever had. GIVING YOU A $100 ON BOARD CREDIT IS AN INSULT. This on board credit would barely cost them $8, not to mention the saving on their fuel cost for traveling so slow, to miss a port in north Queensland which was the main reason we decided on this trip. Sun Princess should be scrapped or repaired while in dry dock 2 weeks prior to cruise commencement Read Less
Sail Date May 2016
Our 3-day Fremantle to Margaret River to Fremantle cruise with P&O Pacific Eden was a birthday surprise for my husband, and an opportunity for us to sample the newly renovated and much-hyped P&O product. It was the longest 3 ... Read More
Our 3-day Fremantle to Margaret River to Fremantle cruise with P&O Pacific Eden was a birthday surprise for my husband, and an opportunity for us to sample the newly renovated and much-hyped P&O product. It was the longest 3 days of our life - we couldn't wait to get off the boat... so much so, we looked at the option of disembarking in Busselton and catching a bus back to Perth! I booked directly with P&O and spoke to 3 different agents to confirm my husband's birthday would be acknowledged with birthday balloons on the suite door and a small cake in the room upon arrival. We are regular luxury travellers and familiar with good service on cruise ships. With this in mind, I tried to booked the Penthouse, but with only one on each ship it sells out very quickly. So I booked the next category - Suite with balcony (SA) - expecting a high level of service and quality. I also paid for the Daily Water Delivery - $15 for 6 bottles during the cruise. I was not advised by the agents that all Suite passengers received FREE water during cruises. Upon arriving on the boat - and I do mean boat - we were greeted with "Happy Anniversary" balloons and no cake in the suite... a small issue, but the surprise for my husband's birthday ruined nonetheless. Opening our Welcome Letter we were shocked to find the wrong date and the wrong destination listed - apparently we were sailing to Esperance, not Margaret River. So within 10 mins of boarding we were down at the Reception Desk with numerous complaints. The receptionist gave us a clear insight into the service we would receive over the next three days... cold, unsmiling, unhelpful. We walked away very unhappy - a bad taste in our mouth before the boat had even left the dock! The rest of the complaints are simple... SHOCKING FOOD, DIRTY ROOMS AND COMMON AREAS, RUDE STAFF. Food - at best, food court quality. Not the standard expected on a cruise, particularly when paying for a premium product as a Suite guest. Cleaning - our suite furnishings were dated and stained, the bathroom full of mould, crockery and glasses so filthy we had to hand wash to use them - photos have been taken. Common areas on the ship were also dirty, dusty, marked - photos also taken. Staff - what a miserable lot of employees... we didn't see one smiling face for the entire cruise. Service was non-existent... wait times to order meals would often be at least 15 mins... we waited 20 minutes to place a drinks order at lunch in the Waterfront Restaurant one day and then another 20 mins just to get the drinks! Other issues include the Elemis Day Spa - we paid over $400 for a 75 min couples massage... tiny massage room, no explanation of treatment by therapists and then handed paper cups of water at the end of the massage - luxury! Tender boats - passenger literally gassed by the fumes filtering inside the tiny boats... not a pleasant experience. Sadly, we simply can't recommend P&O Cruises Australia - all of these issues have been relayed to the company through its computer generated online survey, however we are not holding our breath for a response! Read Less
Sail Date April 2016
My husband and I booked this cruise as seeing Australia and especially Bali and the Great Barrier Reef was on our bucket list. Ha, saw many days of ocean and very little Australia. The ship canceled the Bali port due to possible ... Read More
My husband and I booked this cruise as seeing Australia and especially Bali and the Great Barrier Reef was on our bucket list. Ha, saw many days of ocean and very little Australia. The ship canceled the Bali port due to possible "terrorist threats" during the Bali New Year (we were scheduled to stop on March 7), the new year was on March 9th, I call it an overreaching. So they added another day in Darwin. Our main goal was to see the Great Barrier Reef so we booked a private tour on our own. However, tendering was a joke and so unorganized that the ship was not able to get to the dock on time and thus, our private Great Barrier Reef tour had to be canceled. So no problem we thought. We had booked a second Great Barrier Reef tour (Whitsunday Island) with the ship at an outrageous $300 a person. Now here is the kicker. Another chaotic, unorganized tender with the Excursion Director, Karen. If she spent less time making jokes and paying attention to what she was doing, we would not have ended up with the wrong colored sticker for the wrong tour! We were sent on the rainforest tour instead of the Great Barrier Reef tour! I was heartbroken. Let me tell you about the rainforest tour. Another rip-off on a crammed bus with a driver who knew nothing. I was told by others on this tour that it was going to be ok even though I was on the wrong tour, as they were stopping for a "gourmet lunch" and to view the ocean by a park. Well the "gourmet lunch consisted of tupperware with cold cuts and bread that you could make yourself and a charge of $2.00 for a bottle of water. The tide was out a good three miles and all we saw was mud. The ship refunded our money for the tour, but that still doesn't make the mistake any easier to swallow. Boring evening entertainment, we saw few shows, and boring music. The main dining room was ok, service was very good each night. I was impressed with Tuscan Grille and Murano where the food was top-notch. If you wait a few days, they are usually outside of the café trying to get you to sign up for the specialty restaurants and you can get them down $10-20 less. We had a substantial amount of cabin credit and it was a good thing, because they nickel and dime you to death. Shuttle in ports is $13-15 dollars, internet $79 for 90 minutes. We had the classic beverage perk, but had to upgrade it to premium as you would have gone over your daily allowance of $65 per day just paying for water, not to mention any cocktails or soft drinks you wanted. Any fitness classes you wanted to take were $11. We were very happy to get off the ship and will have to think long and hard about another cruise. We have been on Royal Carribean and Holland America and these were much more enjoyable. Read Less
Sail Date March 2016
About the cruise from Fremantle to Esperance and return Departing From: Fremantle On: Mon 14 Dec 15 Returning On: Sat 19 Dec 15 Power: Nowhere on the web site nor did the travel agent say that the power plugs where ... Read More
About the cruise from Fremantle to Esperance and return Departing From: Fremantle On: Mon 14 Dec 15 Returning On: Sat 19 Dec 15 Power: Nowhere on the web site nor did the travel agent say that the power plugs where the European style plugs, our travel agent said that it was a British company and it would be the English plug. We went to the reception desk on the first day and asked if they had any adapters to convert from European style plugs to Australian plug they said no but when they found out that I had been booked on with a CPAC (Continuous positive airway pressure ) machine they seem to find one. The next morning the reception rang us to see if I was finished with the adapter, I found this very discerning as I was told that I could use for the whole voyage due to my health problems Food and Restaurants: To start the lack of variety between the Waldorf Restaurant and the Ubersee Club, the food was the same. The difference is that in the Waldorf Restaurant the waiter bought you the meal to the table ( emphases is on wait , several times sitting near the serving station we saw food bought out and after about five to eight minutes the food was served to our table) and one help oneself at the Ubersee Club. The coffee seemed bitter and very strong and it came from urn. After the first show we went back to the Ubersee Club for coffee and a snack but there were no snacks (Danishes, cake and biscuits etc.) The Web Site says that there is Afternoon teas and late night snacks. We could not find the late night snacks The variety of the meals did not very that much and there was only two Appetizers Soup Main meals where on other cruise ships there are three and four every one. No steaks chicken or any type of seafood Table setting lacked finesse as they had no soup spoons on the table in the Waldorf Restaurant instead they had desert spoons In the Waldorf Restaurant one evening as Appetizers they had Swedish Meat Balls advertised, when the dish arrive I surprised to find only one meat ball on the plate, several passengers made comments to the waiters that in the English language the plural means more than one yet in the Ubersee Club I was told that I could help themselves to as many as one wanted. After several trips other cruise ships around the world, we were disappointed in the standard off dress in the Waldorf Restaurant in the evening people came in thongs shorts and tee shirt and on the formal night some of the people weren’t dress up Security Several people that we talked to found the same problem with the cabin doors, we all expected the doors to lock when they closed as they do on other cruise ships, not so on the Astor, first evening we shut the door and short time later someone pressed the handle down and the door open, he blamed the ships motion. This is a Security problem; there is no notice to say that the cabin doors are not self locking. The doors could be fitted with slam locks (self locking) or notices placed on the back of the doors stating that the doors are not self locking under the lifeboat sign Damaged cases On our case we had an expensive address label when we handed our case over at the luggage area, on our way aboard we happened to see a luggage address label next to the Gangway, it just happened to be ours, When we arrived at our cabin we found our case and the pull up handle was damaged. When we landed we could not find our case in the area for our cabin number. We asked if all the case where off the ship and one of the staff just waved us off to another area and said damaged case where over there they made no effort to apologises about the damage to the cases. Where we found our case with a completely broken pull-up handle we had to use a strap to pull the case TV The range of TV movies was very poor and the selection of TV Channels also was poor , no channel with documentaries on or cartoons etc where on other cruise ships there are three and four channels with other forms of entertainment, on our TV on Channel 1 one could not read where the photos were taken Service The best way to describe the service: is the lack of service! If one was in the Astor lounge the only time where one could order a drink was about fifteen minutes before the evening show, no service in there at any other time of day. Even with the orange dot on the card that represented the drink package they still had to take the card and it took at time up to fifteen minutes before there returned with your drinks card and then you had to sign receipt. Even when I ordered two drinks on my card the insisted that they took my wife’s card, I could have been buying a friend a drink and then I do not know what would have happened. My wife went to the Spa area just before the life boat drill and asked about the Spa package that we had as she wanted to have her nails done; the lady there did not seem to be able to understand the English language and could not tell us about the Spa package. So the next day we went to the Reception desk to find out about the Spa package and by the time we went back to the Spa area we were told that there was no more time slots for nail packages. Yet they kept on advertising the different spa treatments the whole voyage. It seemed to us that most of the crew had a fair amount of difficulty in understand English; some of them had to get a supervisor to help them understand what was said The Company said that they had not had any complaints before Read Less
Sail Date December 2015
Sold as a shiny new ship, Pscific Eden was floating chaos. Fresh from dry dock, most of the public areas were shiny and new, yes, but that's where any similarity to The Love Boat ended. The majority of staff on board may have been ... Read More
Sold as a shiny new ship, Pscific Eden was floating chaos. Fresh from dry dock, most of the public areas were shiny and new, yes, but that's where any similarity to The Love Boat ended. The majority of staff on board may have been brand new, but had received little training and functionally ranged from just coping to inattentive and slow, to down right rude. The dining was mediocre at best, in fact we found the restaurants basically unusable. Twice it took 3 hours to serve a 3 course (average) meal, so we gave up and just used The Pantry, a floating food hall. The food here was also average. It varied little each day, especially the breakfast. I never need to see cold bacon and uncooked toast again. The worst part of the experience was the service. Except in our case for our cabin stewards who were excellent. Everyone on board was unhappy. Some cabins had no air con, there was no room service (the phone just rang out). The in cabin movies were in constant repeat and featured such classics as 10 year old episodes of The New Inventors (same episodes repeated constantly throughout the cruise) and week old weather from the US. I tried hard not complain but my patience was tested when I was asked by a member of the reception staff, "well, what do you expect me to do about it?" This was a reaction to my complaint a the fact that The Edge, the ships adventure area with flying foxes, funnel climbs etc was not functioning for the entire cruise. The manager of this 'service' was in a meeting for three days! I queued for 90 minutes to be treated with disdain. The ports we visited were excellent, but there were issues with the tender service. NOTHING ran smoothly. Getting off was slow and disorganised, we almost missed flights. It was a relief to get off. We felt like Guinea pigs on a practice cruise. Full price paying Guinea pigs! Supervisors, managers and chefs were conspicuously absent from public areas. In light of the complaints and chaos they should have been taking some responsibility. I asked for a complaint form but none were available. I approached an officer in a hallway and he literally RAN away from me. On the plus side, some of the entertainment and bands were good. The ship itself is only partly refurbished but quite pleasant. We made the best of our cruise and would cruise again but no way with P&O. I intend to follow this up and have asked my travel agent the same. I'm sure though, that any complaint I make will just be ignored. Cruisers beware! Read Less
Sail Date November 2015
We were looking forward to the cruise on P&O's "new" ship. However, it turned out to be the worst cruise we have ever done. Besides the tendering debacle at Esperance, and the complete lack of communication from the ... Read More
We were looking forward to the cruise on P&O's "new" ship. However, it turned out to be the worst cruise we have ever done. Besides the tendering debacle at Esperance, and the complete lack of communication from the ship's officers on the shore there, there were quite a few areas of disappointment. 1. Many of the staff on the ship appeared to us to be untrained in their roles. Most of the wait staff in The Waterfront dining room in particular were disorganised and slow to bring a menu, provide water, take orders, etc. For example, juice at breakfast was usually delivered at the end of the meal. 2. Cold or lukewarm food - a problem throughout the cruise in all of the dining areas. For the first time in my life, I had to return a meal to the kitchen because it was lukewarm, as was the replacement (which I also returned). 3. Meals in Angelo's and the Dragon Lady (made complementary on this cruise because The Waterfront could not cope with numbers) were at best uninspiring, I have had better at our local Chinese and Thai. Would certainly not pay extra to dine in these. 4. The Pantry is a great concept and has nice, modern décor. However, it fails in delivery. The food on offer there was very ordinary, essentially the same throughout the cruise and often only lukewarm. PS - serving the Indian and Mexican dishes on compartmentalised metal trays made it look a bit like dinner time at Alcatraz. 5. The menu in The Waterfront (and, I heard, other dining areas) remained virtually unchanged for the entire cruise - and a significant number of dishes were "unavailable". For example, cheeseburgers were not available because there was no ground beef aboard. A bit of menu variation would have been welcome. Could not recommend this ship until such time as P&O sorts out the multitude of problems aboard. A couple of positives - the fresh décor on the ship looks great and the shore tours, when we finally got ashore, were also great. Read Less
Sail Date November 2015
What a let-down. Nice new furnishings and comfortable cabin, but that's where it ended. The bath was old and you could only use the shower if you were three foot tall. Had to pay for everything (ice cream, room service). The ... Read More
What a let-down. Nice new furnishings and comfortable cabin, but that's where it ended. The bath was old and you could only use the shower if you were three foot tall. Had to pay for everything (ice cream, room service). The pantry seemed like a good idea, but the same food day in day out for 10 days gets a bit monotonous. You can't eat a meal from a coffee table and older people cannot sit on bar stools. The Waterfront restaurant (main dining room) is too small, people were being turned away. No activities to do, except casino and trivia (need a much larger venue for trivia, had to claim a table an hour before or couldn't get in). No library. No games room, or even tables to play cards on. Internet station was a joke. Bingo was $30 a ticket, to win $24!! In Esperance two tenders broke down (lucky we didn't need them in an emergency) so took hours to get to shore. Coming back was worse. Hour and a half lined up in 38 degree heat. The café nearby came out with jugs of water, P and O did nothing. People were collapsing in the heat. I personally heard three calls for emergency medical assistance. It was about 8 o'clock before everybody got back to the ship. The café, hotel and yacht club were terrific, I cannot thank the Town of Esperance enough. We never caught sight of the captain, don't even know what he looked like. No maps of the ship on board (were told we would get them in Sydney). No newspapers. The TV was just old shows on a cycle. No new movies. No nothing. If you like drinking, fine, there were plenty of bars. If not, forget it. The crew were terrific, not blaming them. The management of P and O needs to have a long hard look at itself in terms of service. Could write a lot more. Read Less
Sail Date November 2015
The Pacific Eden has been a complete disappointment. I believe that the ship was put into service too early. The furnishings in the cabin were the only pleasant thing. The public areas had not been vacuumed and the general grime was to ... Read More
The Pacific Eden has been a complete disappointment. I believe that the ship was put into service too early. The furnishings in the cabin were the only pleasant thing. The public areas had not been vacuumed and the general grime was to be seen. Also my luggage was lost until I went and found it myself. Apparently I wasn't the only one. That was not the worst thing though. That was the tendering process at Esperance. My husband and I were given tender tickets at 8.50am and waited till 11.30am to get on one. There was no communication whatsoever between the crew and passengers save for a few stupid jokes. We arrived in Esperance at 12.05 and were back to get on board at 12.50pm. We were at the head of the line finally when the empty tender was sent back to the ship. "Technical Problems" apparently. It was 3.30pm when we were on board. There was no shade or seating from the hot weather and the cold water had ran out. The young girls from Taylor's Tea Rooms are to be comendered for supplying distressed people with iced jugs of water. No thanks to P. O. Unfortunately the Pantry is a bit of a disaster in my opinion. There is very little to choose from a is mostly cold. The dining room has picked up,it's game a little since we boarded but still has a long way to go. There so many other problems associated with this cruise, but I have insufficient time to list. After our earlier cruise on Princess Lines, I find Pacific Eden so far behind the eight ball that they should be ashamed to take our money. Read Less
Sail Date November 2015
This was our first cruise with Royal Caribbean having been with several other cruise lines previously. But I'm afraid it will almost certainly be our last. The check-in procedure at Freemantle was a disaster. We had to queue for a ... Read More
This was our first cruise with Royal Caribbean having been with several other cruise lines previously. But I'm afraid it will almost certainly be our last. The check-in procedure at Freemantle was a disaster. We had to queue for a very long time in an incredibly hot building with no air conditioning. Eventually the fans were put on to waft the hot air around. People fainted and most were quite / very angry. It was certainly the worst embarkation we have ever expereinced. We like to have breakfast in the restaurant rather than go self service. They didn't have enough capacity on one deck leading to a very long wait so on day two they moved it to another deck. The upshot of this was that the kitchen staff weren't ready as nobody had told them. So we had to wait an hour for breakfast with no apology. When I complained to a senior person all I got was excuses. The dinner menu in the restaurant was the poorest I had ever seen. On day one we wondered where the rest of it was. The menus were probably equivalent to pub food in the UK. They still have so called 'fomal nights' but the menu on those evenings seemed even worse than normal. Lasagne was top of the list on one so called formal night. What is the point in dressing up for that? The same things appeared on the menu many times during the cruise, sometimes under a different guise. It's the only cruise I have ever been on where the food was better in the buffet than in the restaurant. The wine list was hit and miss. The was a 'special' wine list featuring the wines of Australia and New Zealand which turned out to be a folded piece of paper which came out of the wine waiter's pocket. On day one they had run out of one of the wines. The Cruise director was poor and the shows average. On the plus side most of the staff were helpful and happy, the lectures were excellent and the cabin was very good. We didn't take any of their shore excursions as we obtained them much cheaper by booking ourselves. We spoke to seceral people who had been on this cruise line previously and they said this was much worse than they expected from previous experience. They certainly need to do much better. Read Less
Sail Date November 2015
We did not like this ship. It is old and tired and the crew though not old, were certainly showing plenty of signs of service fatigue. The configuration was terrible with no central lifts or stairs meaning that you had to walk (in our ... Read More
We did not like this ship. It is old and tired and the crew though not old, were certainly showing plenty of signs of service fatigue. The configuration was terrible with no central lifts or stairs meaning that you had to walk (in our case) the entire length of the ship to get to certain decks, including the deck with Horizon Court. The cabins are tiny. Our balcony cabin was so small only one of us could actually walk around at a time and the balcony, please. It was miniscule and impossible for two people to sit on comfortably at any one time. Our cruise from Fremantle to Albany and back was hellish. The seas were rough with 6 metre swells. We feel we should have been warned as we would never have got on the ship if we had known how bad the weather was going to be. The official Princess weather report was for much calmer weather and so even though we took all forms of travel sickness medication, we spent 3 of the 4 days lying sidewards on our beds to deal with the extreme nausea and vomiting. That Princess closed its medical centre and did not offer injections to ward of sea sickness, perhaps because it was overrun with sick passengers, was a shame. We had no use of the gym, the pool or the Sanctuary because of the weather and walking around the deck was nigh on impossible. The entertainment was also boring, with a Beatles cover band the main entertainment of 3 of the 4 nights. That's for those who could sit upright long enough to listen. Most of us couldn't. The memory of people vomiting into bags at tables at Horizon Court won't leave me easily. The food was also average, and the wait for a table (anywhere) was long. There is simply not enough dining areas on this ship for the amount of people they cram on to it. A hour wait for a pizza in the pizzaria is simply not acceptable - not that we troubled the dining areas much, we were too busy being sick. This was my second cruise with Princess and I have cruised with other lines previously. The Ruby Princess is far superior to the Dawn Princess and the experience was like chalk and cheese. But my experience on the Dawn Princess was so bad that I say never again Princess. Read Less
Sail Date April 2015

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