1. Home
  2. Cruise Destinations
  3. Australia & New Zealand Cruises
  4. Australia & New Zealand Cruise Reviews

54 Perth (Fremantle) to Australia & New Zealand Cruise Reviews

I was unfortunate to have a severe allergic reaction to something I ate on board and my whole body was covered in welts and a red itchy rash. I also collapsed in my stateroom. I was presented with a medical bill for almost $1600-00 for ... Read More
I was unfortunate to have a severe allergic reaction to something I ate on board and my whole body was covered in welts and a red itchy rash. I also collapsed in my stateroom. I was presented with a medical bill for almost $1600-00 for treatment of which $1070-00 was for professional services only and the rest for medication and supplies. Absolutely riduculous!!!! Not to mention the attitude of the nurse who had to attend to me because it was 2-00 in the morning. She was not very happy and certainly let me know it. The other staff, whilst polite, were very abrupt and unsympathetic. Not much better to be said for the rest of the cruise. Ship is quite old and worn in certain areas i.e. taps not working and lifts very slow or not working. Food was average. Stateroom steward was excellent. Entertainment was very good but not long enough. Read Less
Sail Date May 2018
Why did I choose this Cruise. The reasons are many and varied and in retrospect I am wondering why. Firstly this cruise started and left from my home port of Fremantle, as did my previous Princess Cruise, the 2015 INDIAN OCEAN ... Read More
Why did I choose this Cruise. The reasons are many and varied and in retrospect I am wondering why. Firstly this cruise started and left from my home port of Fremantle, as did my previous Princess Cruise, the 2015 INDIAN OCEAN ODYSSEY There were no other cruise lines operating this itinerary from Fremantle, it was this or nothing, extremely limiting in this case. Having arrived at the Terminal and started the Check in procedure, all was going well until the point an impatient Staff Member snatched my documents from my hand and scattered them all over the floor along with other papers and money that I was attempting to put back in my document folder, at this point I was separated from my wife who was whisked along one of two lines, it took sometime before we met up again at Immigration, from there things proceeded quite smoothly. The cabin was fine. it was referred to as a STATEROOM, Poetic License here, but that was OK with me, I got what I expected. We chose to eat in the Horizon Buffet as we did on our previous trip when we enjoyed most meals, For this trip the Horizon was a let down, mostly the food was limited to cheaper quality meals that were mainly Luke war to just about cold in some cases. There was a distinct lack of fish dishes, Prawns that were plentiful on the last cruise, were not in evidence until the last night. The Roast Meats were predominately Pork. Having said that, the Pork was some of the best I had ever eaten. Some of the Soups were excellent and mostly HOT (Temperature wise). The choice of Bread and rolls was very good and of the highest quality. Sweets were a big let down, mostly Jellies, Bread and Butter Pudding and similar choices. The NO ICE CREAM was a poor decision to remove from the sweets menu, when people asked, they were told if the wanted ICE CREAM, that they could go down one deck and buy it. Hmmmm.!..... that went down well with everyone. Excessive volumes from the CINEMA under the Stars seemed to be in excess of OH &S safe levels, to the point, where it was impossible to hold a conversation across the small tables. Repeated requests to reduce the sound level were ignored, to the point of desperation, where I rang Princess in Sydney to ask if they could possibly intervene, this also fell on Deaf Ears, they may have encountered this excess volume in the past. This noise pollution was NEVER RECTIFIED. Outdoor seating was very uncomfortable ( old chairs from the Pizza Bar I think. Drink prices, from water to Alcohol were priced at Top End restaurant prices, considering that alcohol would have been purchased by Princess at DUTY FREE prices, it was definitely a RIP OFF considering guests were limited to two bottles of wine. The constant Sales were most annoying and restricted movement around the ship. This was fine for people who like to shop, but we were on a Cruise, not a daily trip to a SHOPPING MALL at sea. Entertainment was very good and varied, and well patronised and enjoyed by most. Internet pricing was high, having said that , I found it fast and efficient. Bar service on Deck 12 could have been much better, some Bar Staff were excellent, whilst others left a lot to be desired. The TERRACE GRILL was Top Notch with great staff and fast service, however the Menu was limited. Ships Announcements, were mostly gibberish when they were done by staff with English as a second language, in comparison to the Clear and Concise English of the Captain. General Announcements need to be improved. Princess promote themselves as Cruise specialists, This is different to what they deliver, and is far from what cruising once was, what they provide is transport, a bed and board and a shopping mall with different destinations. This may come across as a whinge, however I was asked for a review, so there it is, Warts and all. If you were on this voyage, and have no criticism, then you are just the people Princess want. as long as you accept declining standards of Cruising, this is what you get. Read Less
Sail Date May 2018
We choose this cruise as it would have given us the 8 days to have a few drinks and wind down before we entered on our next adventures in Singapore and Bali we had been told that Princess was the way to go unfortunately after experiencing ... Read More
We choose this cruise as it would have given us the 8 days to have a few drinks and wind down before we entered on our next adventures in Singapore and Bali we had been told that Princess was the way to go unfortunately after experiencing this cruise I would have to disagree not one out of the four of us enjoyed this cruise we purchased the drinks package which was a misleading pack of lies as they changed the structure of the package before we sailed oh and also increased the price. The food and menu in the allocated dinning room was terrible of a very poor standard the staff in most areas of the ship gave me the impression that they were over this cruise as much as we were, There were a couple of really good staff on board but very few and far between. The Bars never had enough staff on so the poor bar staff were run of there feet which meant it took forever to get served no fault of there's . There were a couple of shows that were good but the rest were of very average quality .Unfortunately the entire cruise was based on an older age group with no variety on-board movies average activities average basically the entire cruise was average and very pricey We done a P&O cruise before this and had an awesome time great entertainment and great stuff. None of the four of us will Cruise with Princess again in fact it has put a shadow over future cruise's for us we are all hoping this was a one off. Read Less
Sail Date March 2018
We chose this cruise because old friends from the US had booked it and we were able to board in our home town of Perth (Fremantle), and enjoy another cruise with them. Unfortunately the cruise was ultimately disappointing on too many ... Read More
We chose this cruise because old friends from the US had booked it and we were able to board in our home town of Perth (Fremantle), and enjoy another cruise with them. Unfortunately the cruise was ultimately disappointing on too many levels and we will probably never cruise with this company again. 1. Too many sea days. 3 sea days from Perth to Adelaide, then only 9 hours in port. Another 2 sea days to Melbourne and only 7 hours in port. Melbourne deserves at least 2 days in port - so much to see and enjoy in and around the city. After Melbourne we were supposed to have 2 more sea days then one full day cruising through and around Milford Sound, Doubtful Sound and Dusky Bay. However the ship had to return to Melbourne (after we were already 6 hours out) as there was a sick passenger who could not be medivacced by helicopter. Total loss - 12 hours, therefore decision made to cancel the visits to the Sounds. Sorry, but this story about the sick passenger started to sound more and more like a fairy story as the day, and the constant video loop by the Captain and the cruise director, wore on. Milford Sound is a NZ ICON. To cancel this was very poor. So another boring day at sea. 2. Very badly organised tender departures and a DEARTH of information beforehand. Too bad if you had a train to catch at 10am...you could not leave on the tender until all the ship's tours passengers had departed. We managed to sneak onto the tender and did manage to catch our train. Others were not so lucky. No-one was told beforehand that the tender would take almost half an hour to reach the dock so people were missing their tours all over the place. How dare the "Guest Relations" staff treat their "guests" so rudely. Trying to get a straight answer from them on any question relating to being able to leave the boat to take a privately organised excursion was impossible. Obfuscation, confusion, wrong information and straight out lies seem to have been their forte. The boat did not offer a tour of the sort which we wished to take in one port so we organised our own special interest tour. But we were told we would have to wait until all the boat tour passengers had left before we could use the gangway. Well...poop to that said we, and off we went down the gangway when it suited us. 3. Overly loud music from Take 5 on deck 3 at 7.45 Couldn't hear oneself think, let alone converse with others. Ray Brown Jr was more pleasant. The Take 5 singer had already overstretched her voice trying an overly loud and screechy version of RESPECT, and no-one was enjoying her singing any more. The demographic on this tour was 60+ - we like to converse over a drink and hear each other. 4. Flavourless, insipid food How many chefs are on board this vessel??? And not one of them could produce an interesting, authentic, spicy Asian dish. Bland, boring, insipid, with plenty of pseudo French and Italian food also. The Tuscan Grill, for which we paid US$45pp extra, was horrible. Not a genuine Italian dish on the menu. Dry chicken schnitzel smothered in melted rubbery tasteless cheese is not an Italian dish. We were rushed through our meal and did not enjoy it at all because of this also. ALL the cheese at every meal was the same - tasteless, unidentifiable, and rubbery. Occasionally a brie or camembert, and a blue cheese appeared but these were a very rare occurrence. 5. Tired and dated cabin decor. Bed with sunken patches, small, uncomfortable pillows. KMart quality toiletries - adequate but not special. KMart quality chocs on pillows - not nice. The choice of ports in New Zealand was quite good, but the activities onshore were fairly limited in these small towns. The cancellation of the Sounds also affected all of the Wilderness tours, as they all had to be cancelled. The room stewards were always delightful, as were many of the bar and waitstaff. The waitstaff attending our table in the Epernay Dining Room were very good also. Fortunately we had the company of friends to enjoy our days with. We will probably revisit New Zealand later this year and hopefully see the Sounds and the Wilderness areas which we missed on this cruise. Ultimately, for us, this cruise was very unsatisfying. Read Less
Sail Date March 2018
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was ... Read More
We chose the cruise for the itinerary and just assumed that everything else would be OK, as Royal Caribbean is a known brand name. Unfortunately, not so. The standards of service and food were poor, The quality of the food was acceptable (but by no means notable), but having it served up in pretty much the same way every single day was monotonous in the extreme. We could not wait to get off and have a decent meal. Cabin was smaller than expected, but acceptable. Activities were pretty much zero. There were quite a few quizzes, and luckily both I and my travelling companion love quizzes! Before we boarded we had joked about napkin folding, but it proved to be the most interesting activity on board (not that we went - but it was fun to joke about). Unless you gamble, which is what I guess RC want you to do. Entertainment was not up to much. Read Less
Sail Date March 2018
We travelled from Adelaide to Perth on the Indian Pacific and the Astor left a day after we got to Perth so we thought that would be an interesting way to return. The cruise started out badly discovering we had not got the cabin I ... Read More
We travelled from Adelaide to Perth on the Indian Pacific and the Astor left a day after we got to Perth so we thought that would be an interesting way to return. The cruise started out badly discovering we had not got the cabin I requested but that was the travel agents fault. The corridors are narrow but the restaurants were spacious enough. The service in the Waldorf was hot and cold. When you first sat down the drinks waiters couldn't wait to present you with the wine list and take your orders, but try getting a second drink if you didn't order wine. You could look directly at a drinks waiter and he would look away. They were each assigned a certain table and didn't seem to want to help any other table out. But, if you dined in the specialty Mediterranean restaurant it was like being on another ship! Service and food were both excellent. Even though some of the service was lax the food itself was pretty good to excellent. There is no facility where you can buy a good coffee except after 9am in the morning. My Wife likes a coffee first thing so she was not impressed. Another irritation was the fact they charged $10 a day in gratuities. I believe this contributes to the behaviour of some of the crew. We never saw our cabin steward once for the whole voyage. I am comparing them to the steward we had on our last Royal Caribbean cruise who always seemed to be available and wishing you good morning etc. Won't be cruising on this ship again. Read Less
Sail Date February 2018
We chose to cruise on Astor to check the ship out on a short cruise while contemplating a longer cruise on it. The prominent marketing in Australia of this boat sailing out of Perth-Fremantle using "pay for one and the second person ... Read More
We chose to cruise on Astor to check the ship out on a short cruise while contemplating a longer cruise on it. The prominent marketing in Australia of this boat sailing out of Perth-Fremantle using "pay for one and the second person travels for free" was an inducement. The daily charge of $10 Aust per person turned out to be more than better ships that we have cruised on. This is an old German ship which doesn’t have up to date procedures; e.g. a huge key and fob for entry to the cabin and a swipe credit type plastic card to transact on board both to be carried at all times, long slow queue to disembark and hand in the key etc. The mostly European crew were surprisingly curt. The PA system was unintelligible resulting in passengers looking at each other puzzled and asking ‘what did that announcement say?’ We bought the drinks package for $34 per person per day. We could have saved about $100 by simply buying drinks as we went. There was no advice about how to ‘register’ for the drinks package before you ordered your first drink at embarkation and paid full price. There were too many exclusions in the drinks package and no clarity about what was included; e.g. coffee was not included. The same drink was a different price depending upon which bar it was bought at. There was a receipt to be signed every time a drink was purchased, only one drink to be purchased at a time resulting in not being able to buy a friend a drink on your drinks package card, but a separate cash receipt had to be signed with that charged to your on board account which was tiresome and petty. There are only 2 dining rooms, a dining room with waiters and starched table cloths, and a cafe. Both are reasonable depending upon what you want and whether you want to be served. Both are small and usually busy with queues at the only coffee machine. The food is average compared with other ships on which we have travelled. Passengers shared serving utensils at the buffet and breakfast which is a potential health hazard not found on other cruise boats. Before we embarked we understood we had arranged for our party of 8 to all sit together each evening, but the dining room concierge refused to honour this. They insisted that it was "free dining". The staff wouldn't let a couple sit at empty tables for 2 insisting that they join people at larger tables that were not full. This resulted in the newcomers at the table being ignored by the serving wait staff who had previously served those at the table who had arrived earlier. One night at the main dining room all but 2 of our group were at the restaurant door ready to be seated, but the concierge refused entry until all were present. This resulted in 2 ladies over 90 (one on a walking frame) having to stand for 15 minutes outside the door which was rude and discourteous. Some dining room staff (such as those clearing tables) went about their tasks oblivious to the diners, with the result that there was some ‘congestion’. The average age of the cruisers was about 75 and more than several had walking frames or wheelchairs. The ship is not set-up for these devices with door sill projections at the entrance to some cabins, toilets, and bars resulting in people having to step over them. They need ramps at each of these obstructions. There is no ramp at some ports so they use the ship's stairway. This is very difficult for those people who had difficulty climbing the steep stairway. The ship rolled about as it slugged its way South to Esperance. Several passengers were seasick. None of these experiences are particularly worrying, just tiresome, petty and inconvenient when you are on a cruise expecting it to be enjoyable and relaxing. A reconciliation of all expenses [fare, travel insurance, drinks package, on board expenses], associated with this 5 day cruise resulted in a cost of $770 a day. In hindsight, at this rate we would expect a better cruise experience than we had. Read Less
Sail Date January 2018
We have taken 40+ cruises in the last 10 years and wanted to try the Astor as there are few options from Fremantle. We are used to very large Royal Caribbean ships but have also sailed with Princess, Celebrity, NCL, MSC and Cunard. We ... Read More
We have taken 40+ cruises in the last 10 years and wanted to try the Astor as there are few options from Fremantle. We are used to very large Royal Caribbean ships but have also sailed with Princess, Celebrity, NCL, MSC and Cunard. We went with an open mind as we knew this was a very small ship with limited facilities. However, this was more different that we expected and certainly not for us. Embarkation took 2 hours and was slowed by the fact they don't have credit card details at online check in stage. We had a Premium Suite on Atlantic Deck - it was clean and spacious and had a great full sized shower. The bed was comfortable and the room was our sanctuary away from everything else. The decoration was very dark - navy furnishings and dark mahogany wood everywhere so quite austere. It did make us laugh that we had a traditional room key and massive fob to lug around your Seapass (or whatever CMV call it) doesn't work as a door key.... never none that before! Food in the buffet was akin to school dinners - there were queues everywhere and food options were limited. None of the waiters wanted to help when I asked for cutlery. Not great, but edible. The hand sanitizer was not manned so fellow passengers were not using it which is not great when there are so many cases of Norovirus these days. Walking around the ship, it showed its age. The broken basketball net was a children's Fisher Price toy and sports equipment was past its best. The area around the outside pool was crowded with very few places to sit down and relax. The ship is tatty on the outside which is a shame. Deck space is very narrow. In fact, the whole ship is laid out with narrow and claustrophobic corridors which are made worse by the dark wood. Smears of greasy fingers were visible in many places. Anyone remember Fawlty Towers? It is a bit like that as you see the same staff everyone 10 minutes!! The queue for dinner was a farce - we were told to wait 5 minutes (reality was 20 mins) but as new passengers arrived, there was no system so those who turned up a long time after us went straight in. We had a table for 2, which was good, but service in the restaurant was slow and the waiters were not welcoming, more functional, and just asked what we wanted. Soup was cold and had to be sent back, I received the wrong salad so had to have it changed and the main courses (both lamb and beef) were lukewarm. This was a shame as it was beautifully presented. Dessert was ok but coffee/tea were never offered. We went to the theatre (a one deck show lounge) and listened to the act. The girl was a good singer and had an 80s repertoire. In fact, his really sums the ship up - stuck in a time warp and we felt like we had gone back in time. Notices around the ship, as well as drinks menu, were poor quality photocopies on cheap paper. Some claim this is a 4 star ship... 2 star is more realistic, possibly a low 3 star. The area around the entrance to the Spa on Deck 1 smells of smoke as this comes through from the staff area. Be mindful of this is you are looking to book a cabin on this deck and are a non smoker. The stateroom attendant barged into room whilst I was in the shower and never even knocked. We begrudge the $20 daily fee for gratuities when none of the staff showed any interest. We appreciate they have a hard job but they could at least smile and say hello to passengers. If you have children, there is absolutely nothing for them to do whether they are primary school age or teenagers. On departure morning, you have to be out of your room by 7am, complete with your luggage as there is no leaving it outside the cabin the night before.... so everyone turns up to breakfast with their luggage!! If you have never cruised before, the points raised may not be an issue. But if you are used to larger, newer ships with all the facilities and dining choices, you may be disappointed with the Astor. Read Less
Sail Date January 2018
The start of the cruise was delayed by about 12 hours due to really bad weather in the area we were suppose to travel through at the beginning of this cruise. Again, Captain Sindre was watching out for the safety of the passengers and ... Read More
The start of the cruise was delayed by about 12 hours due to really bad weather in the area we were suppose to travel through at the beginning of this cruise. Again, Captain Sindre was watching out for the safety of the passengers and crew. Basically the same crew as the first leg of this repositioning cruise and very little change in the attitude or the work ethic of the activities crew. A couple of activity crew members were added, but the same time issues continue e.g. very few of their activities start on time and are poorly organized. We can’t figure out if this is a “training run” for some of the people. The elevators may or may not work and we can be sure that at least one elevator of the 3 or 4 in a hall will not be working each day. We have cruised on other RCCL ships and various other cruise lines signing up for the “My Time Dining” and having good experiences with our evening dining plans. Why the dining staff of the Voyager can not figure out the My Time Dining program is a mystery to everyone on the ship. To the dining staff on the Voyager My Time Dining means you either eat at 6:00 or 7:30 pm and there are no other options. Over and over we have heard from other passengers “that is not my time dining”, but when you have Ms. Alexandrea V. ruling the entry to the dining room with an iron fist you do what you are told to do on the Voyager. If you question her, you will get the table next to the door of the kitchen and right next to the plate collection area which makes for a real “romantic” dinner on the Voyager. Also, the dining room menu has been shortened for some reason. On recent cruises there has always been 5 “Classics” along with the special meals of the night. Now there are 3 “Classics” each night listed and the dessert menu has been limited as well. PORTS Fremantle (Perth) - Both Fremantle and Perth are very nice cities and it is easy to get between the two using the train. For about 12.00 AUD you can buy a family pass very close to the port in Fremantle that will allow you to ride the train to and from Perth for the day. The train runs about every half hour so it is a convenient mode of travel between the two cities. Perth and Fremantle were both nice places to visit and we would go back if we had the opportunity. Adelaide - The port is about 40 minutes by bus from the city center. The people at the port were exceptionally nice and helpful getting the busses organized for everyone to get to the city. They charged 10 AUD for a round trip ticket on the bus to the city. The city of Adelaide was easy to get around both walking and by a circuit bus they provide for free to anyone in the downtown area. There is a walking mall area that most people utilize for shopping, bars and restaurants. Wireless internet is provided city wide for free by the city. The city is surrounded by large green parks which is very different from most cities. The parks surrounding the city are very nice break from the city sounds and crowds. Melbourne - A big city which you can access via a tram from the port area for a few dollars. The port area is very nice and there is a large walkable area where you can find plenty of shopping, restaurants, bars, coffee shops and many other businesses. Dunedin, NZ - The ship actually docks in Port Chalmers which is about 30 minutes by bus from Dunedin. There are bus transfer tickets available on the ship or at the port for about $20 USD. There is free wifi at the port and if you walk across the street you can use the free wifi in the city library. Around the corner from the library, on the main street of town, you can catch a city bus from Port Chalmers to Dunedin for $6 NZD each way if you want to save some money. There is some great walking paths in Port Chalmers if you want to stay in port for the day. Akaroa, NZ - This is a tender port with a small city in the port area. If the weather is questionable there will be a delay until the waves calm down and the tenders can operate safely. Christchurch is about 1 1/2 hours away by bus but if the weather is testy it will be difficult to make it there and back if you are delayed getting to the port. Staying in Akaroa for the afternoon is an enjoyable experience and is a lovely tourist town that you can find plenty of things to see and do while you are there. The library is a short walk from the pier and in NZ all libraries are required to provide free internet access so you can check your social media to find out what is happening at home. Picton, NZ - This is an industrial port with a great deal of logs being shipped out. They use a shuttle bus system to get you out of the port and to the downtown area which is very nice. In Picton, there is a downtown and a waterfront area that you can visit. Both areas are very close to each other and nice with more yachts and other boats in the waterfront and mostly shops, restaurants and bars on the downtown area. The area is much like the other places we stopped on the south island and is mountainous, very green with a small residential population. Wellington, NZ - This time we rode a shuttle bus provided by the city from the port to the downtown area. It looks like they are making improvements to the port area and they don’t want people walking through the port. The downtown area is very walkable and an easy walk to from the cable car to the sea port and museum. The museum is well worth the visit and the immediate area is very special with the beautiful bridge and park area. The cable car is $7.50 NZD one way (15 for up and back) and it is worth walking through the beautiful gardens at the top and then walking back down to the city. The downtown area has a free wifi service and there are plenty of places to get food and drinks all through the area. In summary, the stops on this itinerary were all good places to visit and easy to get around. Walking through any of the towns was easy and the people generally very pleasant. However, the Voyager of the Seas is an old broken down ship with elevators and doors that don’t work throughout the ship. The attitude of the crew gave most passengers the feeling that they were moving the ship to a new port and we, the passengers, were welcome to pay to ride along. There was a real lack of customer service from many of the crew members. I mentioned that the activities crew were late most of the time, missed or cancelled activities and turned half hour trivia activities into hour long marathons mainly due to being late and not being prepared with the trivia questions. The majority of the sports activity crew had such an attitude of arrogance that there were only a few people who actually climbed the rock wall or participated in any of the listed activities. Who wants to feel belittled when they are trying an activity for the first or second time? All said, it would be hard to recommend the Voyager of the Seas, but the itinerary is very good. Read Less
Sail Date October 2017
From the beginning, air transportation to Perth Australia was long and needed 2 transfers. Check-in was one of the longest time periods (30 minutes) once at the counter we have ever spent of the 7 cruises we have taken with RCCL Our ... Read More
From the beginning, air transportation to Perth Australia was long and needed 2 transfers. Check-in was one of the longest time periods (30 minutes) once at the counter we have ever spent of the 7 cruises we have taken with RCCL Our cabin (9672) as well as approximately 150 others had problems with the stool in the bath room not flushing or flushing when it wanted to and it took 5 days for problem to be solved. I needed a frig or cool for my insulin but ours didn't work, replacement mini cooler malfunctioned and froze as well as the transformer almost burned up. Second mini cooler wasn't much better as it froze up also. Finally got a frig that worked 7 days into the 16 night cruise. The aft elevators, over looking the center of the ship, on the port side of the ship had problems. The forward elevator didn't work for over have the cruise and the aft elevator had door closer issues and would cycle constantly because the inner door would NOT close completely. Letting guest services know, several different time, didn't seem to get any action. Was able to show someone with supposedly some authority what was happening and got it to malfunction over half way threw the 16 night cruise finally got some action, but not enough to fix the on going problem. The shops left a lot to be desired. There wasn't the normal wide verity or amount of goods and those that were on the shelves were very high prices. I an say, the cabin steward was fantastic and our table captain her helper were outstanding and made our dinner time a real pleasure. Read Less
Sail Date October 2017
The cruise was supposed to be the holiday of a lifetime as we had never travelled to the other side of the world before and we had previously had very good cruises with the company in europe see main issues on cabin review .However the ... Read More
The cruise was supposed to be the holiday of a lifetime as we had never travelled to the other side of the world before and we had previously had very good cruises with the company in europe see main issues on cabin review .However the long term saving and planning was ruined by our experience. The entertainment was not very good with only two dancing and singing shows compared to the offerings in europe .The only bright note was the ice shows which were both excellent and very professional.The menu offerings were very bland with not much variety although the waiters were excellent. .Johny Rockets was freezing cold and we felt sorry for the staff who had to work in these conditions.Even the new tea and coffee in cabins was not good as stocks had not been loaded in Singapore or Perth.All in all it was a very poor offering but the company seem to think that a lot what we are saying is our personal opinion and lots of people are very happy with the ship. Read Less
Sail Date October 2017
Chose this cruise from Fremantle to Brisbane (15 Days) to see Broome, Kimberley Coast, Darwin, Port Douglas, Cairns and PNG. There were Myself, wife and 3 other couples travelling together. Broome and Darwin was fine as we organised ... Read More
Chose this cruise from Fremantle to Brisbane (15 Days) to see Broome, Kimberley Coast, Darwin, Port Douglas, Cairns and PNG. There were Myself, wife and 3 other couples travelling together. Broome and Darwin was fine as we organised our own Mini Bus, enjoyed cruise around the Kimberley Coast. For some reason, not told to us, Port Douglas visit was cancelled and all excursions for Cairns and Port Douglas were organised ex Cairns. Excursions from Cairns was an absolute disaster with hundreds of people waiting to get on tour buses with no effective organisation. The organisers had no control or 'game plan'. The cabin and restaurant service on the boat was excellent. On board communication was poor, For 4 days we had stinking sewage smell wafting through the passage ways and cabin. One of our party had water leaking down into his wardrobe. Only half of the washing machines worked. We also had frequent power and 3 days TV outages. I booked an excusion to visit PNG. When we went to the desk we were told that I couldn't go as I had a walker. I did not care for the attitude of the woman we were dealing with. She was very abrupt and dismissive. Food was average in the Dining room. Read Less
Sail Date July 2017
We were really looking forward to a most enjoyable holiday with friends. Broome and Darwin were fine as we organised our own Maxi Taxi and had a great tour with our own driver. Our so called 'Stateroom' with balcony was tiny, ... Read More
We were really looking forward to a most enjoyable holiday with friends. Broome and Darwin were fine as we organised our own Maxi Taxi and had a great tour with our own driver. Our so called 'Stateroom' with balcony was tiny, hardly room to move but the cabin service was excellent. The meals in the Dining Room were only average but again the service was great. We were supposed to call into Port Douglas, but for some reason, not conveyed to us, it didn't stop there. Instead all excursions for Cairns and Port Douglas were organised out of Cairns. The departure for these excursions was absolute chaos, there was little communication and poor organisation leaving many passengers angry, annoyed and upset. The Sun Princess is showing its age with power outages and loss of TV over a number of days. We also experience stinking sewage small wafting through the cabin and walkways. Only one washing machine was working on our deck. One of our party had water leakage come through his wardrode soaking his clothes. The balcony railing was rusted and painted over many times. The Sun princess is showing its age and is due for a major refit or scrapping. It seems to me that Princess Cruises operating out of Fremantle are sub standard. All the good cruise ships, with some exceptions, operate in the northern hemisphere. Harvey J Read Less
Sail Date July 2017
The Princess Line Cruises were recommended to us and thought we would book following my husband's ill health and also the ease of catching the cruise in Fremantle. We didn't know that this was the Dawn's final cruise. 2 ... Read More
The Princess Line Cruises were recommended to us and thought we would book following my husband's ill health and also the ease of catching the cruise in Fremantle. We didn't know that this was the Dawn's final cruise. 2 days into the cruise, we realised that they were just winding down with no consideration to paying guests. They ran out of Stout, whiskey, gin and Red Wine unless you took the $80 - $120 bottles of red wine. Food was also in short supply especially fresh fruit, prunes, berries (breakfast necessities). Toilets were blocked most of the cruise including ours which was blocked 5 out of the 12 days. Some guests had to use the public toilets on another floor for the first 6 days. Entertainment during the day was extremely limited and was wound down after a few days (horse racing for instance - only 4 days). The casino was closed early because maintenance had to be done for handover to P & O. Shops were closed for stocktaking halfway through the cruise. Couldn't even buy Panadol/Candy etc. Airconditioners didn't work in the dining areas and a lot of the waiters/waitresses carried hand held fans to cope. We got food from the buffet and ate outside. The formal dining room was stifling!! I am hoping that Princess offers the cruisers on this cruise a reimbursement! Dreadful treatment of loyal customers, many of whom had booked knowing it was the last cruise on a ship that they had enjoyed many good times. Read Less
Sail Date May 2017
We've now traveled on 5 different cruise lines and thought Royal would be our home line, but they've disappointed us both our last 2 cruises. Start with the good. -Our room steward was great, they always work so hard. ... Read More
We've now traveled on 5 different cruise lines and thought Royal would be our home line, but they've disappointed us both our last 2 cruises. Start with the good. -Our room steward was great, they always work so hard. -Our waitstaff were very good. -Absolutely loved the ports in New Zealand! Every port in New Zealand had volunteers in port and around town helping to make sure you got where you wanted to go. Free shuttles into the towns, were great, way to make folks feel welcome New Zealand. I'd love to go back there! -Dunedin train trip was fantastic with beautiful scenery, great volunteers that go out of their way to make sure you enjoy your day. The lunch and wine were very nice!!! -In every port there were nice places to shop minus the multitude of junk shops and ship sponsored jewelry shops. And, really nice places for lunch or dessert! And talk about great fresh seafood, yum! - Best cruise directer ever! Bad, All are policy issue that I'm sure are management directed. 1.) Please stop pestering us at every single meal to buy water, buy the wine deal, the champagne meal, the drink deal, the specialty dinning, the chef deal, tour deal, sparking water, lunch deals, pictures, pictures, again with a lower priced meal deal, everyday it was something more. Very, very annoying!!! In every nook and cranny they came pestering you about more. 2.) Extremely harassing picture folks in your way through the halls, blocking the stairs, blocking the entrance to the dinning room to the point that I felt rude just trying to get from one place to another. They went so that they would take hold of your arm to stop you even after you said no thank you. Calling after you if you walk by, I mean yelling down the hall "hey you". 3.) More and more venues outside the dining room pestering you to buy their services to the point that I was uncomfortable walking by. 4.) The ship needed a good cleaning, it was very dusty in the public areas. The beautiful wall of windows outside the champagne bar were never wash through out the trip to the point that you could barely see out them. 5.) Our bathroom in our cabin was in need of minor repair, but it gave the feel of a 2 star motel, this could not be handled by the steward. 6.) This was the least entertaining of entertainment on any cruise. Several were very good, but centrium entertainment very very repetitive and extremely loud even on the upper levels you couldn't get away from it. I used to love Royal, but we'll go elsewhere even after diamond. Very sad. Read Less
Sail Date February 2017
When one contracts for a cruise we expect, at a minimum, two important things. First we expect a reasonable level of safety be provided throughout the cruise, and second we expect professionally run tours to enhance the experience of ... Read More
When one contracts for a cruise we expect, at a minimum, two important things. First we expect a reasonable level of safety be provided throughout the cruise, and second we expect professionally run tours to enhance the experience of visiting new places. My wife and I recently returned from two back to back cruises on Royal Caribbean, around Australia and New Zealand and we experienced neither. My entire professional life was spent in the area of public safety, 45 years in the fire service, fifteen of these with the New York State Fire Marshall’s Office of the Fire Protection and the final 7 years as Director of Building Codes and Enforcement for the State of New York. I believe my experience quantifies me to comment on the lack of safety of the tenders, small boats, contracted for passenger shuttle in Bali, Indonesia. Our ship, Radiance of the Seas, did not dock in Bali, these tenders were used to ferry us to the dock and back to the ship, on what should have been a thirty minute trip. These enclosed boats held 90 passengers, had one exit, were powered by up to eight 300 Hp. Gasoline powered out board engines, they reeked of gasoline fumes. Some of us spent an hour circling waiting to get back on the ship, one spark and we would have been incinerated. Indonesia has one of the worst records in the third world countries. I considered this to be one of the most dangerous environments have ever been in. When I complained about the lack of safety of these tenders to Philip Ashcroft, the Hotel Director of the Radiance, he said both he and the Captain Severre Ryan did not like the tenders also and were going to make their feelings known to management. Even though I left my business card I never heard another thing about it. On over half of our tour busses the PA systems did not work so we could not hear the tour guides comments. On our overnight tour from Milford Sound to Queenstown, New Zealand we spent over twenty hours on the bus in two days and were only allowed 6 hours sleep in the hotel in Queenstown. Another example of poor planning, we could have rejoined the ship in Akaroa instead of Dunedin and had a pleasant 3 day trip instead of the two day ordeal we experienced. The food in the dinning room was good and above average. Our servers were attentive and personable. We enjoyed our meals because of the servers who were always watching to see if we needed anything and we even got extra servings without asking or sometimes we got samples to taste. Our cabin person was average although when I was quarantined he was always there to see to my needs. We think that the center atrium of the ship where on the bottom they had entertainment every day/evening made it difficult to rest/veg out in the library, sitting area, card playing, etc... Read Less
Sail Date February 2017
We decided to try a larger ship and seeing this was Ovations inaugural cruise to Australia it was a good chance to experience this brand new ship. As we have travel with Royal Caribbean before we looked forward to the experience. We ... Read More
We decided to try a larger ship and seeing this was Ovations inaugural cruise to Australia it was a good chance to experience this brand new ship. As we have travel with Royal Caribbean before we looked forward to the experience. We embarked from Fremantle but although we were assigned a boarding time it appeared that it was a a first come first served fiasco (we have had a similar problem there before so I cannot totally blame Royal Caribbean as other ports things have moved reasonably smoothly before ) 1 Hour sitting waiting for your number to be called then another 90 minutes in a zig zag waiting to reach the desk. That behind us we again looked forward to the days ahead. The ship is magnificent and a technological marvel , very impressed. The dining experience did not do Royal Caribbean justice. staff did not know where tables were located having to ask directions from other staff every night. We were unable to dine in the main dining room as were unable to access "my time dining" and were directed to Silk and American Icon rooms as our designated options. Food was nothing to write home about (cafeteria style) Menu was a standard fare with a couple of options each night. Table setting was second rate staff slow and uninterested. The evening shows were very good thoroughly enjoyable when you could get into see the most requiring reservations. We later were told that quite a number of people were booking every show on a particular night and doing the same for every night and then picking and choosing what time they decided to turn up. The ipads around the ship did not all complete booking sequences requiring to find staff to do a face to face booking. The cruise director Joff Eaton was one of the best we have encountered and thoroughly enjoyed his quizzes unfortunately the same could not be said for most of the other crew members very second or third rate Guest Services were a chore for them unlike most other ships. Shopping we usually enjoy our onboard shopping experience, but shops did not have basic health requirement for everyday items. Duty free liquor shop was very disappointing unless you wanted $400 Johnny Walker whisky. The stall that were set in the promenade totally stopped movement throughout the area, and this occasionally done with dreamworks characters doing photo opportunities in the same area total chaos. Shops were catering for a high end market (maybe USA) not your average Aussie. (Royal Caribbean please cater to the market your serving.) We were told that 500 staff were removed in Singapore prior to arrival in Australia and replaced with 500 brand new green staff straight from training which appears to tie in with what we experienced, given a lot of time they should improve, but they should be up to speed well before they set foot on a Royal Caribbean ship. Our future with Royal Caribbean is now in a considerable amount of doubt. Read Less
Sail Date December 2016
I wanted to sail on Ovation of the Seas because of her size and the fact I could sail from Fremantle to Sydney. So I needed to book through the charter company's agent. We had chosen a balcony cabin but misinterpreted the 2 or 1 ... Read More
I wanted to sail on Ovation of the Seas because of her size and the fact I could sail from Fremantle to Sydney. So I needed to book through the charter company's agent. We had chosen a balcony cabin but misinterpreted the 2 or 1 cabin pricing and had to go down to an interior cabin price. We decided to wait a while as usually the price drops towards the sailing date if there are a lot of cabins left to sell. However on ringing the travel agent a few weeks later, we were told that there were only a few cabins left and the charter company wouldn't be reducing the price and therefore we shouldn't wait any longer to guarantee a cabin. So we booked. A week and a half later, the charter company reduced the price of a Balcony Cabin to $100/person less than we paid for an inside. We were annoyed and tried to get the deal, but they did not respond. We did eventually get un upgrade to a balcony cabin after speaking to the charter rep on board but at a cost. We later discovered someone had been upgraded to a balcony for nothing and that as a Diamond Plus member of RCC, I was entitled to an upgrade for free if a cabin was available. RCC's comment on these issues was that they had no control over the cabins on this charter. The charter company's reps comment was that they weren't obliged to meet RCC's Crown and Anchor privileges, however 2 people we spoke to had in writing from them that all privileges would be met. Will NEVER book a charter again. I've read lots of comments about the food and people were certainly talking about it on board. I sincerely hope that the standard of the food in the free restaurants and Windjammer was the result of the charter because it was definately not up to RCC's usual standard. I also hope that the expansion of restaurants you need to pay for is not the reason for this. The majority of people want to cruise because everything is included. The booking system for My Time Dining, the North Star, the flight simulator and some of the shows was frustrating. We tried to book online before we left but it kept coming up saying "book on board". I thought the idea of My Time Dining was to allow you to dine whenever you wanted and for me, if a table isn't available, I either wait or go to the buffet. All dining times were booked when we tried so initially we thought we would have to eat in the buffet the whole time, but it turns out you can go down without a booking and they will fit you in, even if you have to wait a bit or share a table. As it turned out, we missed out on the North Star because at our booked time, the wind was too strong to run it and at out catch-up time, the same thing happened. I've never had to book a show before either (unless it was an Ice Show) so the spontaneity of deciding on the night what you want to do was disappointing. The staff and service were also below par on this cruise except for the Cruise Director who I think is the best I've ever come across. I also heard (and rumours abound on cruise ships) that RCC had intended to bring the ship from Singapore to Sydney without passengers to train the new staff (over 300 I heard). I believe it has damaged RCC's reputation for new time cruisers and those of us who regularly sail with them. The ship itself is magnificent and I like the layout. There are always lounge hoggers at ship's pools and I don't know how RCC can fix that without upsetting guests. I have generally always been able to find a seat. Queuing happens on all ships - it just seems magnified when there are 4500 passengers. It would have to be an itinerary I couldn't resist and a price to match before I would go on Ovation or a ship of similar size. As for embarkation - if people turned up at their chosen times, perhaps it wouldn't have been such a debacle in Fremantle but you're always going to get those who rock up earlier than said and the system of giving a boarding number as you queue, means those who do show up at the right time are still behind all those others who didnt. However, that being said, you need more staff checking in 3000 people compared to smaller ships, so something needs to be done about that. One thing that really irked me was how RCC built up the arrival of the ship into Sydney, ignoring the fact it was calling in to Fremantle, Adelaide and Hobart as well. When the ship came into Fremantle, there were people everywhere and when she left just a little less. One of the tugs when we left came out of the harbour and gave a long water spray send-off. Perhaps I blinked and missed them, but I didn't see such a welcome in Sydney. Actually it was a wet and misty morning and Sydney-siders are so used to seeing ships come in, they are probably ho-hum about it. Now Fremantle (Perth), we know how to put on a show! Read Less
Sail Date December 2016
Spur of the moment decision to join this ship from Perth to Sydney on maiden voyage to Australia. This would make it our 14th ocean cruise. A balcony as always. We had previously traveled on her larger brother, (Allure of the Seas) ... Read More
Spur of the moment decision to join this ship from Perth to Sydney on maiden voyage to Australia. This would make it our 14th ocean cruise. A balcony as always. We had previously traveled on her larger brother, (Allure of the Seas) and enjoyed it immensely. Unfortunately, this was not the case with the Ovation of the Seas. Just to name a few things. Food Stale bread rolls at dinner the first night. A steak that their steak knife could not cut through! Pepperoni Pizza, now that was a real surprise. If there was actually one piece of pepperoni on the pizza slice, it was a huge surprise! Each pepperoni piece appeared to be shared across two pizza slices. Buffet dining fare was basically the same every day. With only minor variations. Largest line usually occurred at the hot chips/fries line. They ran out of bacon at one breakfast station, the staff person said that the chef was cooking some new bacon, I waited a minute and a large new bowl of bacon came from the kitchen - covered in glad-wrap. However, this was colder than if it had come out of a refrigerator! Extra charges for everything, including a US$5 charge for orange juice at breakfast in the dining rooms! A bottle of cheap NZ wine (costing AU$14) is charged at ...wait for it... AU$69 !!! Don't even ask me about the three lots of the same ('specialty coffees') bougth on 3 successive days -for three different prices! The fabled arm that should traverse the ship for 360 degrees, does not. Due to the number of people that booked it, they only went up and down with a 10 degree swing either side. Oh, too bad if the time you booked was cancelled, you had to attempt to be in the standby line -along with hundreds of others that missed out! Entertainment. Yes, the shows we went to see were good. Dodgem cars? Yes, they worked, mostly. Always a few that broke down. Not well policed in the queue either, as I saw many kids race around towards the front of the queue time and time again -pushing in successfully. The robot bar tender? Apart from giving no lip to the standard bar fly, it is only a gimmick that people soon tired of. And the 18% tip for the robot made drink????? Does it require extra oil/grease to warrant this rip off? Trivia? They had nearly 1 trivia per hour on sea days, that was good. 95% of the staff running the trivia segments were not. It is very difficult to answer the question -when non-English speaking Chinese or other nationality staff are attempting to pronounce words they have zero idea of!! Oh, and attempting to cancel the unfair but mandatory gratuities? Have you any idea how long the queue is when nearly 5,000 people are trying to get satisfaction at the (non) Service Desk? Perhaps it should be renamed the Disaster of the Seas? Sorry Royal Caribbean, its Sayonara time from us after many years of cruising. Read Less
Sail Date December 2016
This would be cruise number 8 each being with a different cruise line. Read the reviews and hoped it would be different for us. The embarkation took a ridiculous two and a half hours, not a good start to any cruise. Went to our balcony ... Read More
This would be cruise number 8 each being with a different cruise line. Read the reviews and hoped it would be different for us. The embarkation took a ridiculous two and a half hours, not a good start to any cruise. Went to our balcony cabin, which being a new ship was fine, nothing special however. Checked out the Windjammer buffet a huge area with poor quality food, when compared with other ships costing half the price. The free restaurants were beautifully appointed but once again food offered was nothing special, given the price paid. Paid $50 each for Wonderland restaurant where the meal was very good, but when you are already paying $500 per night for your stateroom so it should be. Drinks throughout the ship were expensive wine by the glass particularly so, after being converted to Aus Dollars. Also first ship we have sailed on with no happy hour offered anywhere, the only deal being 5 selected beers for the price of 4 in a bucket. Entertainment I thought was poor, apart from the Rock the Boat band who I thought were truly excellent. Excursions were the normal ripoff that they all are, we took a tour of Hobart in a people mover located outside the dock. The cost being around a third of what the ship offered. The ship was new and beautifully appointed as one would expect, but in terms of value compared to previous cruises it didn't stack up. As a consequence I would not use this cruise company again. Read Less
Sail Date December 2016
Great Expectation but turned out to be a disappointment. Been on Legend, Rhapsody, Radiance and Voyager. Guest Services is a thumbs down. Meals average, alcoholic beverages pricey. Activities lacking - no ice carving, deck ... Read More
Great Expectation but turned out to be a disappointment. Been on Legend, Rhapsody, Radiance and Voyager. Guest Services is a thumbs down. Meals average, alcoholic beverages pricey. Activities lacking - no ice carving, deck parties, formal nights, pool competitions with guest participation, movies outdoors and only 2 in the Royal Theatre. Not constant music venues between dinner and main show. Promised 30 Bumper cars but only counted 18 and some broken down. Passenger participation minimal. Poor Organisation. Reserved dining chaotic with long queues. Sales Sales Sale on the Royal Esplanade turning it into a flea market. With the above mention RCCL Ships and Princess Sun, Dawn, Diamond & Sapphire not forgetting P&O Oriana and Volendam of the Holland American Line, I do not classify myself as a novice cruiser. Have been loyal and Diamond member of Crown and Anchor club. Similar opinion expressed by other frequent cruisers. My Stateroom Steward Imake is however WOWS me, helpful and friendly. 8 of my Family and friends are going with me on the Radiance in April 2017 on my recommendation. Hopefully not the same experience. Otherwise back to the Princess for me. Read Less
Sail Date December 2016
Thought it would be good to experience a short duration cruise on a new mega-ship after previous cruises on older and smaller ships. Cruise Director Joff Eaton was superb and the technology used throughout the ship was amazing. We had ... Read More
Thought it would be good to experience a short duration cruise on a new mega-ship after previous cruises on older and smaller ships. Cruise Director Joff Eaton was superb and the technology used throughout the ship was amazing. We had an excellent inside cabin and room steward and the virtual balcony TV screen was excellent. We were not travelling with children but the children we saw on ship were well catered for with some really excellent activities. Most of the entertainment was good, some not so. The remainder of the staff were trying but not achieving, English as a second language was the worst problem. Meals were rarely delivered correctly and most meals were well below expected standard. The on-board computer system had all sorts of issues and a lot of passengers were frustrated by not being able to book activities, while room account information on cabin TV screens was sometimes inaccurate. Some of the staff actively encouraged unfair queue jumping for obviously able bodied people for events and activities, which we found very annoying. No on board laundry facilities for passengers unless you pay for the service provided. No shop on board for simple items such as toothpaste or bottled water. Embarkation at Fremantle was fairly disorganised, Disembarkation at Adelaide was slightly better. Did not do any shore excursions as this was a straight transit from port to port. Read Less
Sail Date December 2016
We started with a virtual balcony stateroom, the technology for this live stream "balcony" is amazing but the room felt claustrophobic and it doesnt replace the fresh air and personal space we value in a real balcony so we ... Read More
We started with a virtual balcony stateroom, the technology for this live stream "balcony" is amazing but the room felt claustrophobic and it doesnt replace the fresh air and personal space we value in a real balcony so we upgraded the next morning. The staterooms and ensuites are well designed and seemed more spacious than on some other cruise ships. We thought the ship was well designed in that we found it easier to find restaurants and theatres etc than on some smaller cruise ships we have sailed on. The large number of lifts meant short waiting times and easy access to all floors. The production shows were very modern, the dancers and singers were excellent. The ship is designed for the Chinese market with attractions aimed to appeal to a much younger generation than the usual cruise market. We were extremely disappointed with the poor service, my bag was missing for hours, after dinner I eventually discovered it myself standing in a hallway, it had been delivered to the wrong room. My husbands bag was located on deck 2, it took many questions over many hours for someone to eventually tell him where to collect it. Following is an example of the quality of the service in the restaurants, in fact service anywhere on the ship - Went to the breakfast in one of the restaurants on the first morning at sea, what an experience. A fellow passenger who seems to know everything, said the ship took on new staff in Singapore and he said he saw them being trained on the job. The problems we had with our waiter reminded me of Manuel in Fawlty Towers. He took orders for Oatmeal for and Frosted Flakes for my husband - both on the menu. After 15-20mins, something resembling watery half cooked porridge was placed in front of me - this is after it was first served to the woman at the next table who said she hadnt ordered it. I had also asked for cold soy milk when I ordered the porridge, he forgot the milk and eventually came back with a weird silver vessel larger than a gravy boat. Have never seen anything like this vessel but it happened too quick to get a photo. He quickly poured too much soy milk milk on the watery oats for me. My husband was still waiting for his Frosted Flakes when I finished the oatmeal, eventually this waiter came back to our table and told my husband "I am sorry sir but you have ordered something that is not on the menu" My husband said it is on the menu otherwise I wouldnt have ordered it, then giving up on this, he said I'll have corn flakes instead. Luckily someone else overheard this and quickly grabbed a packet of corn flakes and served Dad within a couple of minutes otherwise he would have undoubtedly waited another 20 minutes. . His milk was also poured from a large silver vessel. My husband then ordered Eggs Benedict with a side of sausage and mushroom, I ordered an omlette with tomato, onion, cheese - everything listed except for the salmon also listed. I also ordered the same sides as my husband.The waiter appeared to write everything down. After 30 minutes wait, my omlette arrived with sides of tomato and hash browns. I asked if it was mine because I ordered sausage and mushrooms sides, the waiter said it was mine and he would get the right sides. The waiter told Dad that he was sorry the eggs benedict were taking too long to cook. Eventually the eggs benedict arrived, they were almost floating on something that looked like melted butter - they also looked like they had been made by someone who had never seen eggs benedict before. The waiter apologised when my husband said the eggs did not look right. Instead of sausages as sides my husband got salmon and and hash browns, at least he got the mushrooms he ordered. This waiter then arrived with another omlette for me, I said I had already started eating the first one and did not want another one. This second plate also had the wrong sides on it. This was the first of many such incidents. Just asking for a glass of water without ice at meals was a problem, I was usually told "you will have to wait for it" and they would eventually bring a different jug with water and no ice - yet other cruise line staff have no problem pouring water from the same iced water jug without getting ice in the glass. Sometimes I never did get the no ice water. Today I asked 3 different waiters for some soy milk, it took over an hour for me to finally get it after saying the next person I asked would be the supervisor. One night I ordered chicken parmigiana and after a 30 minute wait was given roast chicken, when I questioned if this was my order because I had ordered the Parmigiana, the waitress said " yes it is yours, sorry I make mistake" - with an attitude of "whats your problem its chicken anyway" I didnt want to wait another 30 minutes so accepted the roast. There is a story for every meal we had on board, I wont continue telling them because these are enough examples to prove the service is poor. Maybe the attitude of service being "near enough is good enough" is acceptable to the Chinese market but if Royal want to compete with the service provided by cruise lines like Princess in Australia they will need to improve the standard of service very quickly. We heard a lot of complaints about poor service from other passengers. On other disappointments - the same two episodes from a few TV shows such as Big Bang Theory were repeated over and over again every day of the cruise. $US12 is too expensive for most families to pay per movie to watch it in their room. Surely they can cater for adults, especially the ones with health or mobility problems, who like to rest in their rooms occasionally during the day and provide a free movie channel which isn't just for kids and show at least entire series of TV shows rather then just repeat the same two episodes of some shows? Booking for restaurants was a frustrating procedure. The fellow at the Silk booking table caused delays and confusion every night, someone in authority must be able to see he isn't suitable for that position by now. Cruising on the Ovation of the Seas was a mixed experience. We're booking with Princess for our next cruise. Read Less
Sail Date December 2016
We chose this cruise as it was its first time in Australia they over emphasised the fact because when we got on our interpretation from the advertising was different the services were appauling. When we embarked we waited 3 hrs just to ... Read More
We chose this cruise as it was its first time in Australia they over emphasised the fact because when we got on our interpretation from the advertising was different the services were appauling. When we embarked we waited 3 hrs just to embark the line was huge and there was no effort to keep the line moving. We eventually got on and on one of the nights the ship movement was bad mostly everyone was sick, a ship like this isn't designed for Australian waters, during the night of a couple of the nights the noise from the ocean was bad as the walls and windows aren't sound resistent. Our stateroom attendant was very helpful all the way through and was very assitive. The food was appauling as they all had similar or same menus , windjammer was just basic and waiting for resturants was dissapointing. The cruise was good for those injured on crutches or in a wheeelchair as they would get priority. Entertainment for kids was good but to line up for activities was rediculous we waited 1 and a half hrs for bumper cars , had to book for Ifly, limited availability for roller skating sessions. Being on deck 3 was terrible as you could here everything. I would never travel on this ship again and it was my children's first time so we were dissapointed and unsure whether we would cruise again with royal Caribbean. Read Less
Sail Date December 2016
This was supposed to be a holiday of a lifetime to celebrate our 40th wedding anniversary. The boarding process was very easy and quick with no problems at all. This was a good start, just what we were expecting from our first trip with ... Read More
This was supposed to be a holiday of a lifetime to celebrate our 40th wedding anniversary. The boarding process was very easy and quick with no problems at all. This was a good start, just what we were expecting from our first trip with RCI. We have previously sailed with 4 other cruise lines. The ship was of reasonable standard, but not the best we have been on, some areas looked tired whilst others such as the Centrum looked impressive. We expected more from our cabin which was very basic. No extras or niceties such as dressing gowns or slippers, or lotions etc. We were in a balcony room on the 8th level, so we're expecting something better than just average. Food was generally reasonable but not exceptional, but we had very good service from our table staff. We did a lot of research prior to our trip, and spent a long time organising our own trips and excursions as we knew the offered excursions were very expensive. We managed to arrange similar tours at a third of the cost from most ports. The South of Australia ports and that part of the holiday went without any problems and was very enjoyable. We hired a car in Esperance and spent the day touring beaches and parks and it cost half the price of the ships cheapest excursion. Upon leaving Melbourne it was very obvious we were not sailing in the direction of New Zealand but nothing was said by the captain or anybody else. It was the next evening after a day at sea that the entertainment manager informed the audience prior to a stage show, that we would not be going to the Sounds or the South Island and would be having an additional 2 sea days. No apology no explanation, nothing, just dismissed out of hand as if it was no big deal. To many of us on board, this was to be the highlight of the cruise and so you can imagine the disappointment. We had to cancel pre booked tours and try and arrange additional tours for the new ports. No help was offered, no free internet access and all we were told was that they would assist with phone calls if required. We lost a whole day sailing in the sounds and 4 ports, and were offered 2 new ports in the North Island and Newcastle in Australia, nothing of comparable value or interest to what we were expecting. No compensation or recompense was offered or suggested. After a couple of days we were told it was due to bad weather and was for our own safety, yet we know other ships still entered some of the ports we should have visited. It was also quite ironic that upon visiting Auckland divers worked on the stability issues on the ship. Very coincidental. The extra days at sea were boring to say the least. The film showings were repeated, and the only entertainment was quiz shows and dancing. No lectures or anything stimulating. 4 days at sea when you know you should be visiting exotic locations was too much. The complete lack of understanding and empathy from the senior crew was unbelievable. Holiday of a lifetime ruined and it was a case of 'don't worry, there always another time' unfortunately for most of us we may not get another chance as the cost and time of distance to travel will be prohibitive. Why were we not offered recompense for the lack of ports visited and distance travelled? and why were we not offered anything other than 'read the small print' for not fulfilling our expected itinerary? Shame on you RCI. Quite honestly the port of Newcastle was an insult in comparison to where we should have gone, it is not a regular port for cruise ships to visit and the quality of trips offered was of a very poor standard, and inflated cost. It was a captured market and was exploited to the full by the excursions team. Again shame on you RCI. Would we travel with RCI again, what do you think? Read Less
Sail Date November 2016

Find a Cruise

Easily compare prices from multiple sites with one click