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281 Perth (Fremantle) to Australia & New Zealand Cruise Reviews

Excellent trip all went well emergency entertainer added in Fremantle was a nice surprise. All fill in Acts were very good as were the large showtime shows in the Theatre. The waiters in the Marquis Restaurant & Horiizon Court ... Read More
Excellent trip all went well emergency entertainer added in Fremantle was a nice surprise. All fill in Acts were very good as were the large showtime shows in the Theatre. The waiters in the Marquis Restaurant & Horiizon Court buffet were attentive, helpful & friendly. The cabin staff also very good, kept the cabin very clean and stocked with fresh towels. The cabin had plenty of coat hangers and a soft bed. The cruise staff were continuously cleaning, giving us a sense of safety. The wash tubs at the buffet were very efficient to keep guests safe as possible from the Corona virus it being so easily passed to everyone at this time. We visited Albany, Port Lincoln, Adelaide & Kangaroo Island,but our voyage finished there due to Burnie in Tasmania and Melbourne closing their ports to cruise ships,due to the virus. Princess has offered a geneorus refund with two refund choices for our loss Worth another cruise ASAP Read Less
Sail Date March 2020
We were on the 18 night Bottom end Aus/NZ 25/2. We had a great time, pity the weather was not a bit warmer. We were apprehensive about the the bushfires only to be faced with the Corona virus and travel restrictions. A stressful time. Ship ... Read More
We were on the 18 night Bottom end Aus/NZ 25/2. We had a great time, pity the weather was not a bit warmer. We were apprehensive about the the bushfires only to be faced with the Corona virus and travel restrictions. A stressful time. Ship and crew were great and we really enjoyed ourselves. The only thing that we did not like was the Royalup and Royaldown policy which is a waste of time and delayed the allocation of GTY cabins. Any problems on board were quickly and efficiently handled by the crew. The food and the service were good as well. Excursions were well expensive and only did 2 with RCI the other via Viator which was 1/2 the price and the same trip. You now have to pay for activities on board, which was not the case before. As usual there was a great atmosphere on board Now only need 6 more nights to reach Diamond. Let's hope we will all be cruising soon. Stay Safe and Well Read Less
Sail Date February 2020
This cruise didn’t meet my expectations. The menu in the dining room was very disappointing. We ate most of our meals in the buffet which was pretty good. Many people on the ship had guaranteed cabins but didn’t get it till the night ... Read More
This cruise didn’t meet my expectations. The menu in the dining room was very disappointing. We ate most of our meals in the buffet which was pretty good. Many people on the ship had guaranteed cabins but didn’t get it till the night before and if you were on a b2b you had to change rooms. Very disorganized. Embarkation was the longest of any prior cruise and the long delay to get off at various ports were unacceptable. The crew on board did there best but the corporate office failed on this voyage. We were on a b2b and for 30 days they only had 3 movies which they played over and over again. The floor of the balcony of the cabins couldn’t have been more filthy. They did a very good job for Diamond members for the cocktail hour. Unlimited drinks of all types. Beer, wine and cocktails. I would not recommend RC based on this voyage Read Less
Sail Date February 2020
We went to this overnighter to get an idea of if we would like being on a cruise ship, I found the Vasco Da Garma to be dated, looked a bit 1990’s to me, the cabins were small as expected but had stains and broken fixtures. The food was ... Read More
We went to this overnighter to get an idea of if we would like being on a cruise ship, I found the Vasco Da Garma to be dated, looked a bit 1990’s to me, the cabins were small as expected but had stains and broken fixtures. The food was average to poor and small portions, there is very little to do onboard unless you just want to drink and sit in a sun lounge all day, the entertainment for the night was a Fringe World circus act called Yuck Circus that was an absolute load of crap, this was confirmed by all in our group of twenty. For this headline act to be aloud to be on the ship shows me their contempt for their customers. There would be nothing for a child or teenager to do if you were travelling with one, It has put me off ever going on a proper cruise. Read Less
Sail Date February 2020
We love the Fringe Festival and thought this would be something different and exciting to do. How wrong could we be? Embarkation was smooth for us but our friends were held up because they had a very slow person who couldn’t type ... Read More
We love the Fringe Festival and thought this would be something different and exciting to do. How wrong could we be? Embarkation was smooth for us but our friends were held up because they had a very slow person who couldn’t type the information quickly or correctly and made many mistakes so it took them a while to check in. Our Cabin 9090 was a good size (for a ship) but the floor was vibrating so much that it was impossible to lie down and relax, let alone sleep! We moved to cabin 9151 and couldn’t feel any vibration there. The staff resolved the issue well. The Lunch food in the buffet up by the pool was the only available place serving food. It was very second-rate and disappointing. The staff seemed disinterested, but we did get a good drink waiter. The Fringe Festival shows we’re very disappointing and one ‘comedian’ said “what do you expect with one hours notice! We wasn’t funny at all. Mostly the show venues were overcrowded and the contortionists just performed in the spaces between seating and we’re hard to see as they did backbends and splits!! Not really Contortionists at all. The Mermaids swam from one side of the pool to the other and flicked their hair at the crowd which might have amused children but wasn’t funny for adults! The YUK circus lived up to its name but the beginning of their act was okay. They weren’t the advertised act. The bars were grossly understaffed and we waited far too long for our drinks 30 mins or more standing at the bar. There wasn’t any table service! The Gala Dinner was okay, not very special, not memorable, just okay. I don’t know what went wrong but the whole event was poorly organised and certainly NOT. value for money. Very one star at best. Read Less
Sail Date February 2020
We had a large booking for an overnight stay on the Vasco Da Gama. The ship itself was okay for the rating and expectation (tiny cabins and small pools) but the behaviour of the staff was the worst I have ever come across! They were rude ... Read More
We had a large booking for an overnight stay on the Vasco Da Gama. The ship itself was okay for the rating and expectation (tiny cabins and small pools) but the behaviour of the staff was the worst I have ever come across! They were rude and we felt like an inconvenience to them every time ordered a drink or food. It often took up to 40 minutes to get a drink due to under-staffing as well. Maybe that’s why the staff are so grumpy. The only friendly staff we came across were Brian the singer (Who was amazing) and the cleaning staff! Have never been treated so poorly by hospitality staff anywhere in the world. A male employee even threw the door of our cabin open (while four women were all getting dressed) at 7.30 and told us to get out of our room so he could make it up. The staff were then opening doors of cabins and leaving them open without guests around so all their valuables including handbags etc were exposed. I’m assuming these overnight cruises are an opportunity to advertise the cruise ship in the hope that people will book longer voyages in the future. I only heard passengers complaining so doubt there will be any repeat bookings from the passengers on board. Very disappointing. Read Less
Sail Date February 2020
My husband and I wanted to try another ship from Fremantle rather than fly over east or to Singapore for a short cruise, as we sail about 6 times a year. This was a one night in port celebration when we booked, but later converted to part ... Read More
My husband and I wanted to try another ship from Fremantle rather than fly over east or to Singapore for a short cruise, as we sail about 6 times a year. This was a one night in port celebration when we booked, but later converted to part of the Perth Fringe festival. We went on the Astor in 2018 for 1 night (which we hated!) but thought the Vasco da Gama might be a better option as it was ex P&O and larger than Astor. We have been on more than 50 cruises, mostly with Royal Caribbean, and knew it would not be of the same standard, given the age and size of the ship, but the online pics looked good. Embarkation was excellent - 10 mins from entering the building to boarding the ship. Many crew welcomed us on-board and the cabin was ready which was great as it meant we could off-load our bags immediately. On entering the room, we were hit by a revolting odour that seemed to be a mix of stale smoke, moldy carpet and god knows what else. The beds had not been put together, as requested, and when we tried to move the side tables ourselves, there were used plasters behind it, making us wonder when the area had last been cleaned... We decided to have some lunch in the Bistro (which was lukewarm and the veg was still semi-frozen) and wanted to get off there and then - smelly room and horrible food in the first half an hour!! We went to the customer service desk to see what could be done. Her attitude was not great and she initially told us the ship was full so we couldn't move. The best they could offer was air freshener. We said this wasn't good enough as the smell was so bad. After waiting for several minutes, we learnt that our room had been visited and suddenly another cabin was available for us to move to. We were told to keep it a secret in case other passengers found out and wanted too move also!! The new room was much better so we went off to explore the ship. The Waterfront Dining Room and bars were well fitted out, but when you look online, these are simply the legacy of the Pacific Eden and have not been changed at all. The mattresses at the adults only pool were filthy and some of the chairs and tables were also badly stained too and didn't leave a good impression. It was such a contrast to the pleasant centre pool and inside areas, and really needs attention. We had drinks in the Oceanic bar and were very pleased with the prices as they are much cheaper than the large american lines. We met a lovely older couple who loved CMV but as they hadn't tried any other lines, their expectation levels were not the same as ours. Only a couple of the bars were open but it looked like they were very short staffed as only 2 people were serving the entire area. Dinner in the Waterfront was much better than we thought it would be and the surroundings are very 'homely' and comfortable. Service was fine. The ship was being used as part of the Perth Fringe Festival and everyone was encouraged to see the headline act, YUCK circus, which had won many awards at the Adelaide fringe. We battled to find a seat where we could see the stage, thanks to a large group of people who decided add a row of chairs in front of us, because, I quote "we are suite guests and someone is sitting in our dedicated row". The show itself was unbearable and in places, quite disgusting. We are not prudes but who wants to hear about menstruation and masturbation in great detail?? Where is the humour in that? We walked out just before the end and the limited applause spoke volumes. Beds were comfortable and it was annoying to be kicked out the room by 7am (8.00-8.30am is the norm on other ships). Breakfast was in the Bistro with long queues for a mediocre cooked breakfast. On departure, other guests were complaining about the YUCK circus and we all felt that CMV had a duty of care to know what they were putting on, especially was it had a PG rating... In sum: - Old and tired but spacious room (avoid 6158) but good to have a bath and shower - Lukewarm and mediocre food in the Bistro - Understaffed - Good furnishings in the main public areas (except the adult pool area) - Limited choice but excellent bar prices - Very expensive for one night at $260 per person - only $3 less than on Cunard's Queen Elizabeth which is in a completely different league - Appear to be operating the cruises on a shoestring budget - less food choice and not enough staff Would we travel with CMV again? After our experiences on the Astor and now Vasco da Gama, no we wouldn't, which is a shame. The larger resort ships are not for everyone, but we will stick with what we know and what we love. We are all different :-) Read Less
Sail Date February 2020
The advantage of this cruise for Perth is it leaves and returns to Fremantle (with a free shuttle to get you to the train station, if you, like us are taking the train to your home). Each day there would be an announcement of where ... Read More
The advantage of this cruise for Perth is it leaves and returns to Fremantle (with a free shuttle to get you to the train station, if you, like us are taking the train to your home). Each day there would be an announcement of where we were (by latitude and longitude)-I think it would have been good to say something like "If we were on land now, we would be in Busselton", or something similar. The service was very friendly by the large crew (684 of varying nationalities-but no Aussies). I only had one hiccup, and that was in the Club Bistro buffet when I pointed at and asked for dried apricots with my cereal-and was given Rice Bubbles! Perhaps the food service staff need "recognition lessons", especially with the different English accents on board? This does not include the room staff, who were happy and courteous throughout (we actually had our gratuities removed at the Reception Desk, so we could give the money directly to the room staff). One night we ate at the Waterfront restaurant, and the menu is posted out front in the afternoon if you want to go down and make your choices (3 each course) then. There is also a Eurasian and Mediterranean version to be enjoyed. The ship was full of nooks and crannies that you could sit in to have a quiet drink, chat to others or just read and relax. (You will have to get your Jacobs coffee/tea from the machines in the Club Bistro if you want a free one to enjoy, though-otherwise you pay for it), The main pool deck is another matter. Forget going in the 2 spas, unless you are prepared to keep company with heaps of kids. The main pool was always cold, and contrary to what it said on the CMV information given to us in advance, were kept filled both port days. I didn't go in the "adults only" pool at the rear of the ship; but did sit on the lounges in the sun there several times. Our 2 berth cabin was roomy enough-the bathroom has an "Over bath shower" with US fittings-the shower is operated by a pull up button on the bath tap). The TV had 3 movies running just about 24hrs, but no cable. Our 2 port stops couldn't have been more different. First Esperance, where although the day started out cloudy, it got to 24, and humid. The bus tours were quite similar, but we got let off in town, and it was only a short walk to the tender boats taking us back to the main ship. If you are looking forward to Pink Lake-it's no longer pink, due to overharvesting of the salt. Albany started out drizzling, continuing to a full on downpour. Take the shuttle bus to York St (if you hear on the morning message that its for those of "Low Mobility", disregard it). Once the bus drops you in York Street, there are docents (Volunteers) all over the place in bright aqua parkas to help you find your way. If, however, you get a bad day; I recommend the souvenir shop "Wombat Lodge" for all your purchases, with the excellent "York St Cafe" right next door (coffee&cake, $11).Make your umbrella a sturdy one-its always windy! The nightly shows were entertaining, and the twice-daily quizzes fun (but get there early!) The bingo was left till the last sail day, and talk about pricey-ONE game on ONE page cost $10.....not the whole page, or 2 games (we didn't play, but it was a "one line, two lines, full house game, $300,$600, $1000 prizes). Two ladies we sat with a lot were disappointed with their drinks package, saying the Diet Coke was watered down, and had ice as well, the other said her cocktail had crushed ice at the bottom. We had to assemble at various points on the ship prior to disembarkation-and there was express disembarkation (you take your luggage off the ship yourself). We were given a time to disembark; however once the express disembarkation was finished, we went straight down-no crowds! Read Less
Sail Date January 2020
We went on the cruise to celebrate the Union of of my daughter and her partner. During the life boat drill one staff member verbally stated she didn’t want to demonstrate, and after being told she still didn’t demonstrate the procedure ... Read More
We went on the cruise to celebrate the Union of of my daughter and her partner. During the life boat drill one staff member verbally stated she didn’t want to demonstrate, and after being told she still didn’t demonstrate the procedure for entering the water. We then went to dinner and was refused entry for wearing dressed shorts. Getting changed I gained entry only to see another two patrons entering wearing shorts. The food was eatable but I expected better, and my wife is not a chef, but her best meals were better than what I got served on the ship. To further add I was drinking iCanadian Club in the Ocean Bar and moved with the family in tow to Lido Bar where I again asked for Canadian Club only to be told they run out. I asked them nicely to get a bottle only to be told there’s none onboard, I explained I was drinking it downstairs and they still refused, lazy. I then when back to the ocean bar and Charlie bar who had Canadian Club. I wanted to have a whinge so I went to service desk only to be told they only sell soft drink, this is my experience and I’ve been on the ship one day Read Less
Sail Date January 2020
Chose to do a short cruise with friends, first day one bar and one beer bar with about 6 staff all up to cater for whole ship Very poor selection of drinks, no sweet white wine, poor choice of beer Most of the staff seemed like it ... Read More
Chose to do a short cruise with friends, first day one bar and one beer bar with about 6 staff all up to cater for whole ship Very poor selection of drinks, no sweet white wine, poor choice of beer Most of the staff seemed like it was tooo much trouble to be pleasant and seemed like we were an inconvenience to them, probably came across three staff that seemed like they were happy in their job Entertainment team were ok, but for a two day cruise nothing done for first day, no sail away Food was good, service poor, many mistakes made with orders, restaurant staff seemed like trainees This was our seventh cruise with several cruise lines and this was the worst we have been on The only positive was the nightly dj who played good music Would I go on this cruise line again NOOO If it was my first cruise it probably be my last, which is such a pity as a lot of passengers were newbies doing a short cruise to see if they liked it Everyone we talked to were of the same opinion that this cruise was very poor in service and organisation Read Less
Sail Date January 2020
We cruise reasonably often and following a disastrous voyage on the "Pacific Jewel" in 2019 we were reluctant to try it again. However, due to an excellent value for money offer, we made a decision to take a 12-night cruise on ... Read More
We cruise reasonably often and following a disastrous voyage on the "Pacific Jewel" in 2019 we were reluctant to try it again. However, due to an excellent value for money offer, we made a decision to take a 12-night cruise on the "Vasco da Gama" to Bali & back to Fremantle. Sure the ship is a bit dated but so are we! From our experience, this voyage met all of our expectations and probably more. Our cabin was not an upmarket one but it was still adequate and the cabin stewards very attentive. Overall the staff was brilliant, so happy and obliging and sometimes we had to wait a few minutes for our drinks when ordered. Casting my mind back I might have had to do this at a pub or restaurant at home in Australia! Those who complain - just get over it and think of the more important things in life. The food on board was top class and a huge variety to choose from and the service in the restaurants was superb. We were seeking a cruise based on acquiring rest and relaxation and we certainly got that on the "Vasco da Gama". If you are seeking a cruise that provides activities and entertainment 24/7 this is probably the wrong ship for you but if you want a cruise that will provide an environment with peace and quiet with plenty of trimmings this could meet your needs. I cannot recommend the "Vasco da Gama" highly enough. Read Less
Sail Date January 2020
Day we got on the cruise I turned on the air-conditioner, to the highest temperature only to find out that it wasn’t working. I then decided to have a shower and found that there was no hot water. The technician arrived approximately 2 ... Read More
Day we got on the cruise I turned on the air-conditioner, to the highest temperature only to find out that it wasn’t working. I then decided to have a shower and found that there was no hot water. The technician arrived approximately 2 hours later to repair the shower. It was really disappointing because we had a long day and needed to shower and retire. After the repair to the shower the bath was left with black debris which was not cleaned up by the technician. I went to the Shore Excursion desk and spoke with the female Deputy Officer to ask if there was a shuttle bus provided in Broome. The deputy said that I had to wait for the program to be released that evening to find out this information. I felt that the deputy was rude, because all I needed was a simple yes or no to my question. I’ve been on 10 cruises and the staff have always been very polite and helpful. This was very unprofessional and unnecessary. We paid to go on an day excursion to Kuta, by shuttle bus. We were told to sit in the Hollywood lounge until we were called to proceed to deck 3. When we reached deck 3 an officer swiped our cruise card and we were told to stop, because we had a balance owing and that we were disembarking in Kuta? We explained to the officer that we don’t have a balance owing, because we check our account daily and were not disembarking. He said that we had to go to the reception office on the 6th floor to sort it out. We were so embarrassed and humiliated in front of all the other passengers in the queue, because we knew that we didn’t have a balance outstanding and we were returning to the ship that afternoon. The officer didn’t offer to call the reception office to check what the problem was, instead they sent us all the way back to the 6th floor We had to struggle getting through the crowd to make our way back to the 6th floor, only to find out that we have a credit balance owing to us. The receptionist advised that the steward gave them the wrong cabin number. We were in cabin 4071 and the guest who were in cabin 4051 were the ones who needed to sort out the problem with reception. On our way back to deck 3 we once again had to get through the crowd which were hostile and accused us of jumping the queue adding further humiliation to our already embarrassing situation. We were afraid of missing the shuttle bus and didn’t feel that we had to queue up again since it was the fault of your staff. Who provided the information to the officer at the gangway at level 3? Are your computers not able to provide this information to the officer at level 3? Who logs the information into your computer because reception said that the steward gave them the information (the incorrect information). You must have a list of all the guests disembarking at various ports in your computer, so why was this information not checked and double checked before humiliating your guest? The dress code that evening was “informal” at the Waterfront restaurant, as per the program provided to us. The manager dressed in white pointed to my husband and said long pants tonight. He didn’t say “excuse me” and address me in a professional manner, to ask me to go and change my clothing. My husband turned and left to change his pants, only to return and find many others guests in the dining room wearing board short and thongs. Once again we were humiliated in front of the guests because of the manner in which he addressed us. The following evening we returned to the Waterfront restaurant and asked the deputy manager if we could have a word with the manager. When he arrived I asked if we could step aside so we could speak with him privately. I told him that he needed to redeem himself for the manner in which he addressed us. I told him he embarrassed us and humiliated us in front of the guests who were behind us. He explained that the supervisors, didn’t notify the restaurant staff that the dress code was informal. They only told staff later that evening what the dress code was, however we had the early dinner seating. I find it very unusual that the guests are required to read the programs to find out what is going on, however your staff don’t know what is going on. He explained that he went to all the guests wearing shorts and apologised to them, however he didn’t apologise to us while we were having our 3 course meal. He finally apologised to us, however I didn’t find it sincere because he didn’t apologise to my husband that evening, when he apologised to all the other guests. He said that he couldn’t find us in the restaurant, but found all the guests. He didn’t even bother to enquire what our names are while speaking to us. He asked that we don’t report this to the management. On the day we were disembarking and we were told to vacate the cabin by 7am and to proceed to deck 6, because we had the express disembarkation. There were no signs directing us where to queue. An officer came and demanded that we move bags out of the way because he needed to set up. He grabbed bags and put them on the other side. These were not our bags, so we were shocked to hear him yell to us move! Move these bags! I need to set up. Once again this officer was so unprofessional in his approach to us as your guests. When disembarking the same officer said Good Morning to me in a cheerful voice. I told him it’s a little too late to greet us after how he had treated us just a few minutes ago, yelling to us to move bags. I believe as a paying guest we should not be treated by your staff in this manner. I have to bring this to your attention as I would like you to address my complaints and teach your staff how to be professional. You can be proud of your cabin stewards and cleaners, who were always so polite and treated us with utmost respect. Read Less
Sail Date January 2020
On arrival our cabin had not been cleaned , previous occupants rubbish still in bin, carpet not vacuumed, dirty marks on dressers,lip chapstick on floor, lollie papers in drawers, dirty water floating in shower base,overflow of basin ... Read More
On arrival our cabin had not been cleaned , previous occupants rubbish still in bin, carpet not vacuumed, dirty marks on dressers,lip chapstick on floor, lollie papers in drawers, dirty water floating in shower base,overflow of basin encrusted with black/ green gunk, ceiling fan covered in dust. Took several goes over as many days to clean this and repair toilet and ,blocked sink. Locked out of faulty safe several times. All of this meant unable to use our cabin and / or bathroom for hours at a time. Very inconvenient and also you are discouraged from using common area bathrooms to minimise contamination/ noro virus etc. We were refused a cabin change even after offering to pay for one. We felt unclean throughout cruise. Our cruise was a 13 day bottom end cruise Fremantle to Fremantle. We met other people who had been given exchange cabins throughout cruise for varying and no reasons. The ship needs a good clean all over. Cushions were malodorous in some venues. Some activities were dated and amateurish. Not enough sport or age appropriate activities for teenagers. The majority of the passengers were elderly. All wait and bar staff were pleasant and engaging. Great array of food in buffet and main dining room. Limited menu in burger grill and room service. The professional shows in some cases were exceptional and movie selection was good. Unfortunately we hit poor weather and were unable due to rain and cold wind to make regular use of the entertainment deck and main pool area. Plethora of music venues to choose from. Though avoid shows put on by the crew, they were hit and miss. Some informative talks by guest speakers. The comedian was good. Not all ports had disabled access. Disabled people cannot gain access to adult sanctuary as you have to climb stairs to this , also there is a $20 fee to enter. Wifi is not available free to all. It’s very expensive per day for little product. Also very slow. Smaller ports probably not worth the visit, limited disabled access. Some cafes and restaurants closed their kitchens at 2 pm, didn’t make sense when there was passengers disembarked for the day to explore the town. Not enough time in bigger cities like Melbourne and Adelaide. Good shuttle services to and from ship except Fremantle and Kangaroo Island. Shore excursions far too expensive. This is off putting. I wouldn’t recommend this cruise for families with teenagers or young adults. Read Less
Sail Date January 2020
We have travelled on 2 or 3 cruise lines, but with princess cruises more than any other cruise lines including p&o, their associate cruise line. Satisfaction & familiarity are a good description of our cruises. All in this ... Read More
We have travelled on 2 or 3 cruise lines, but with princess cruises more than any other cruise lines including p&o, their associate cruise line. Satisfaction & familiarity are a good description of our cruises. All in this group offer this but l believe we have become used to what princess offers in regard to entertainment (night shows), meals, room service, loyalty programmes etc. Embankment & disembarkment was the quickest we have ever known for a cruise both from our home port of fremantle, w.a. But also at ports visited. Whenever a tender was needed to ferry us to shore, this was done as expediately & as safely as possible given some weather conditions were not good at times, e.g. Kangaroo island. Staff everywhere were very helpful, friendly & fairly well conversant with the english language, given their different nationalities . There were some disappointments with maintenance issues, not only in our cabin but other people spoke of problems. To their credit, within 5 minutes of being bought to the attention of the service desk maintenance people were at our cabin to fix the issues mentioned. To compensate for our inconvenience & to our surprise we were offered the choice of 2 dining venues for a complementary meal. I am sure leaving an anchor behind in a port (chain cut) because this was stuck in the mud & could not be raised by the onboard machinery is not an everyday occurrence but added to the variation & interest from the norm. At all times we were kept up to date by capt. Diego.(whom we have sailed with before). Nobody could do anything about the 3-4 m waves around the gt aust. Bright, further advised by capt. Diego hours before this started. The effect of this was a reduction in speed for 2 1/2 days meaning we by-passed busselton but this wasn't an issue because we all arrived safely home due to the skill & expertise of the captain & crew. This is an old ship, has been sold & these issues are not the norm for this cruise line. Washing hands was insisted upon before entering a dining room & always has been. Dining & food was always a1. Well presented & tasted even better. The maitre d in the deck 14 dining room was a delight. Staff were always at hand to assist with seating, & assisting the elderly whenever they saw a need for this or not, lending an arm or just carrying a plate of food. They were always asking if we wanted a drink of iced water, iced tea or coffee & used dishes cleared from every table quickly & efficiently. Entertainment was v.good with us seeing both sessions of one comedian's show. the volume in the theatres is too high, especially for those of us with hearing aids. Even removing these did not prove a viable option for me because l was still blasted. At a presentation with crew associated with productions & 'what happened behind the scenes' l did raise this issue but was told, 'lowering the sound may impede the overall effect of the production, l will speak to the sound guy & you may need to sit there or there' (pointing). My reply, 'l was sitting there last night & the lady next to me had to remove her hearing aids & told me so.' (i had seen her do so & told her). Many folk on cruises are elderly, l believe & the fact many were leaving 'in their droves' after the start of some performances must be an indication to organizers what is right & what is not. Fold up mobility scooters were plentiful here as were the bigger type. Cruises are all about doing what you want to do with your time, & the options are plentiful. Shopping was great but we also enjoyed being able to just sit in a lounge with a book of puzzles, having a quiet coffee & sitting taking in the delightful sounds of the solo or duo (at times), entertainers. Music seem to resonate every where in the ship which we enjoyed. Many people took advantage of the library playing games, borrowing books, doing jig-saws or just reading. We took a few laps of the decks from time to time. Apparently 3 laps is equivalent to 1 mile. We didn't take advantage of 'movies under the stars' because the weather was a little cool for us, neither did we swim. Some activities organized by the activities dept were little more than 40 -45 mins of 'doing your own thing'. I thought card making was going to be constructive where we would be shown a technique. On a previous cruise we were shown paper flower making & other interesting things to do. Our crew member spread items around & then ran to & fro to the department returning with other bits & bobs before saying, '5 minutes left.' We are hoping for something more next time, something we can get our teeth into, if we still have our own teeth. We attended many interesting demonstrations on board. We plan to sail with them for many years to come, hope to do another cruise within the next 12 months & have already started to plan our 2022 cruise with princess cruises for a double celebration. We both reach 70 years of age in february 2022 & celebrate 50 years of marriage in may of 2022. Read Less
Sail Date January 2020
It was my first cruise and what an amazing experience I had. The crew really makes an effort to keep you happy, there are lots of entertainment on board, some are excellent like the shows and invited guests, and others a little ... Read More
It was my first cruise and what an amazing experience I had. The crew really makes an effort to keep you happy, there are lots of entertainment on board, some are excellent like the shows and invited guests, and others a little repetitive and tedious like musicians playing and singing every night the same songs, old songs. I have to mention the cruise director Jody, she is an extraordinary person, she was always smiling no matter what was happening and how "emotionless" were the people, and I'm still wondering how can she have high heels and run from one extreme of the ship to the other all day long and still be as bubbly and happy as she is, she is amazing; another one that was entertaining and funny was Robbie, funny man that made everything fun and sparkly with his craziness. I have to mention how good was "Share" by Curtin Stones restaurant, amazing food and the prices are so affordable that you will be surprised, remember to go hungry because you eat so much you won't believe it, and the staff at Share is out of this world, they go extra miles to make you feel special, I have to mention the MaitreD Daniel, what an amazing man and a very skilful waitress Mireya, these people made us feel like kings and queens. The ship has everything you need so next time you go on a cruise don't take too much stuff with you, everything is provided for you. I can't wait to go back on a Princess Cruise soon! Two bad reviews, sorry, the coffee is not good, they need to hire proper baristas. Second, there are no Vegan options at all in any of the food restaurants or food courts, there are only vegetarian options but no vegan, which made my holidays a little more complicated trying to have a proper vegan meal, maybe these can be considered to make Princess Cruises the best Cruises of all. Read Less
Sail Date January 2020
We travelled with a group of 8 friends. We have travelled on the Sun Princess twice before. We were led to believe the ship had been refurbished recently, but I would guess only certain areas have been refurbished as many parts of the ship ... Read More
We travelled with a group of 8 friends. We have travelled on the Sun Princess twice before. We were led to believe the ship had been refurbished recently, but I would guess only certain areas have been refurbished as many parts of the ship were looking tired and carpets were tatty in places. Our stateroom was very tired looking. The embarkation in Fremantle was speedy and efficient. We boarded within about 15 minutes of arriving at the terminal. Our cabins were ready straight away, so we could drop off our hand luggage. The entertainment in the theatre was excellent. There was a comedian who was very funny. Diane Cousins, a welsh comedian/singer was also very entertaining. She was so good, she was not only given a standing ovation, but the audience didn’t leave their seats until she did a short encore. The Princess singers and dancers did a show called “The British Invasion” which was very polished. The food in the Horizon Court buffet was standard breakfast fare. The omelette station was very good. The coffee was dreadful. Lunchtime at the buffet was very average with the quality of food not great. We had anytime dining in the Regency restaurant and the food there was quite good. One night we paid to go to Curtis Stone’s Share restaurant which was a waste of money. Because of the portion sizes or the type of meal offered, sharing was quite difficult. The portion sizes of the entrees were ridiculously small. The main meals were fine, but we ended up having individual meals rather than sharing our mains. The desserts were good. There was nothing extra special about this restaurant though, so save your money. The wine prices seemed quite steep, especially for single glasses. $15 for a glass of Chardonnay, $13 for a Prosecco (when it was available) On the first day the pool bars had no Prosecco, as loading was still happening. Despite this, we were charged for a Prosecco that we didn’t have. This was rectified after my husband complained to guest relations. The activities on board were the usual shipboard activities and they were fun. We didn’t do any shore excursions. In Albany the town put on a complimentary shuttle to town which was thoughtful. The port of Busselton was cancelled due to rough seas. We did notice a marine repair van near the ship and divers working for many hours whilst we were docked in Albany, so there may have been other reasons why we stayed in Albany rather than going to Busselton? All in all we had a good time, but I would not choose Sun Princess for a longer voyage. Read Less
Sail Date January 2020
We were looking for a short cruise to introduce our family to cruising and Celebrate Birthday and Anniversary Milestones and had been on the Sun Princess before so we chose this cruise. We had 5 Mini Suites which was amazing and when 3 of ... Read More
We were looking for a short cruise to introduce our family to cruising and Celebrate Birthday and Anniversary Milestones and had been on the Sun Princess before so we chose this cruise. We had 5 Mini Suites which was amazing and when 3 of the Balcony's were connected it provided the family to interact. The service on board was top class and the food was excellent. Albany was spectacular with our excursion to Oyster Harbour and Kalgan River being world class. When leaving Albany the sun's rays pierced the holes in the clouds and it looked like the Australian Army Badge as if a tribute to the ANZAC's when they sailed from Albany during the First World War. We missed out on seeing Busselton because of the winds being too strong for the Tenders but we stayed extra time in Albany. The Waters off WA are renowned for strong winds and high seas. Sun Princess handled the weather excellently. There were ten of us on this family cruise and we all dined in the Marquis Dining area at the Traditional time 5.15pm for Dinner. The menu selection was excellent with different themes on selected nights whilst maintaining traditional Princess Cruise Menu favorites. Breakfast and lunch buffet was in the Horizons and once again the selections were excellent. Our Grand Daughter was with the Camp Discovery and she had a ball with lots of activities and meeting new friends. The Shows in the Princess Theatre were well presented and the musicians were top class. We attended some activities such as the Art Auction and the ledgions Bar after hours and that was fun. There were lots of entertainment but this was a short cruise so not much time to explore all. All in all the cruise was for the family to relax and bond and we achieved that. Read Less
Sail Date January 2020
We went Queens Grill on a short cruise in December 2019. It cost a lot of obey but it was a special occasion so we booked it. It was awful from beginning to end. The butler didn’t even exist. We never saw him once. So although ... Read More
We went Queens Grill on a short cruise in December 2019. It cost a lot of obey but it was a special occasion so we booked it. It was awful from beginning to end. The butler didn’t even exist. We never saw him once. So although Cunard advertise this wonderful person who will pamper you good luck with that you have more chance of meeting Santa. He was meant to great us and show us to our room but we would have waited a long time for that ! He apparently unpacks your cases, books your excursions and things on board, pampers you and no problem is too big !!!!! Really that’s a complete joke. I am sure it’s false advertising just to suck you in. Supposedly you have an extensive pillow menu. But not in our cabin. I asked 3 times for extra pillows and they never arrived. I went to concierge and I called them twice but to no avail. I used the cushions on the sofa instead. Not clean but I couldn’t sleep without them. No one told us you have to ask for food off the a la cart menus for dinner at lunch time. So by the time we found out mid afternoon it was too late to order food we wanted for dinner. If the elusive butler had ever shown his face maybe we would have known this ? On our second day our room wasn’t serviced by lunch time and I had to call to get it done. Just another miserable experience to add to the others. So instead of gong for a lie down we had to go back out so the room could be cleaned. The worst thing was the stewards made up our room and stripped the bed taking our own personal belongings off it and put them on the floor while we were at breakfast and still entitled to be in the room. I had to ask them to leave as they wanted to stay and carry on when we returned. How this is acceptable I’ll never know but Cunard thought it was. Have you ever stayed anywhere where the room gets cleaned for the next guests while your still in it. ? I cried twice on that cruise as it was so awful. No one cared we were even there. So if you want to feel like you’ve wasted a huge amount of money feel undervalued and a nuisance. If you want to feel like no one is listening and that although you pay for a service you don’t get it then go ahead and book yourself on. My experience following the cruise was no better. They are only interested in making money not customer service. Read Less
Sail Date December 2019
Liked the itinerary and wanted to try Cunard. From the start it was annoying. Could never get on the cruise Personaliser . Kept complaining to our agent and Cunard direct but took weeks before they fixed the problem. By that time it ... Read More
Liked the itinerary and wanted to try Cunard. From the start it was annoying. Could never get on the cruise Personaliser . Kept complaining to our agent and Cunard direct but took weeks before they fixed the problem. By that time it was only a couple of weeks before our cruise. No cabin number was assigned until a week before. They couldn’t send us an itinerary as they said it was less than a month! Did enquire online if there was a shuttle from train station to ship. I got a reply one week AFTER our return from the cruise. Grrrrr. . On arrival on the ship we went to the reception to talk about the daily gratuity. The staff were close to being rude. Disembarkation was a disaster. They were disembarking by decks and not by what time our flight departure times were. Our friends who we were travelling with , were on different decks so had different times, which meant they would have missed our flight. Once again we had to approach reception to ask for different times. Not very helpful as usual!, Sailaway parties were held 2 hours BEFORE departure and entertainment staff were happy to just dance with each other and not interact with passengers. Change of time zones were done at 9am instead of the usual midnight. One morning lots of passengers missed out on bfast as a result. Bfast times changed daily as well??? There seems to be shortage of bar staff. Had to wait ages to get service in the bar outlets. Admin certainly needs looking into as well as their website. In saying all this the ship was lovely. Great decorations for Xmas. However sadly, I will not be choosing Cunard again. Read Less
Sail Date December 2019
If you're under 60 years old or with a family, don't bother. Overpriced drinks, no worthy entertainment, gross cold tasteless food. I have never seen so many people in the age range of 70-80 years old with walkers in one ... Read More
If you're under 60 years old or with a family, don't bother. Overpriced drinks, no worthy entertainment, gross cold tasteless food. I have never seen so many people in the age range of 70-80 years old with walkers in one place. That's fine, but if this is the age group they cater for, this needs to be obvious to those booking!!! Kids don't stand at chance at having an enjoyable time swimming as the older people stand still in groups in the water for hours. And don't bother trying to find a deck chair as people dump there stuff and disappear for the day leaving them unusable. Not to mention the cigarette smoke filtering down a whole side where deck chairs are situated near the pool. Poor kids. Was horrible having uninterested staff serve at the buffets. After lining up to wash hands and listening to people whinge that this was required. Why would anyone want to pay $30 a session for a quick round of bingo? Or $10-15 for a single drink? Or play beanbag toss every day? Boring. Boring. Boring. So much paper advertising each morning trying to make people purchase overpriced jewellery and lame clothing. Casino was a joke, no one doing anything interesting besides playing pokies. The whole place was dead by 9-10pm. This was my first cruise experience and I will not be in a hurry to go on another one. Never again through this company. Read Less
Sail Date November 2019
This cruise was totally enjoyable for us. I have just read a review that to me was highly exagerated by a disgruntled passenger. There had been a "small" (5 or 6)out break of Gastro on the ship before we boarded at ... Read More
This cruise was totally enjoyable for us. I have just read a review that to me was highly exagerated by a disgruntled passenger. There had been a "small" (5 or 6)out break of Gastro on the ship before we boarded at Singapore . for the 14 night cruise to Fremantle. We were advised almost immediately of the problem and precautions we should take. Were given regular updates on the situation as it improved After a couple of days we (and other passengers we met) were very happy with what was being done Yes!The crew were given extra duties to serve ALL food in the buffet. A practice that should be employed everywhere at food outlets. I have witnessed some pretty gross behavior at places where customers serve themselves. We had a lot of very enjoyable interaction withe catering staff .THE FOOD WAS FANTASTIC and Varied each day.You could fine dine if you wished Tables were always cleared quickly and cleansed The only area where it may have been a bit too cool for some people was the main theatre. I could not believe the high quality of the theatre productions. Our cabin crew lady did an excellent job. Our only complaint was that much of the activity(eg quizzie etc) was very American. It was an American ship but the passenger were nearly all Australian The excursion times were hampered by docking troubles with port authorities:and some did not deliver what was promised as a result of this The manner in which they organized exiting ship for excursions and dis embarking was excellent Read Less
Sail Date November 2019
My wife and I traveled on True North which was our first time on it. It was fabulous. I felt the best attribute of the ship was the staff - their genuine warmth, engagement, fun and hospitality. It is impossible to force these traits ... Read More
My wife and I traveled on True North which was our first time on it. It was fabulous. I felt the best attribute of the ship was the staff - their genuine warmth, engagement, fun and hospitality. It is impossible to force these traits and for them to shine as genuine characteristics is to their credit. The coast is rugged, remote and spectacular. I can see why our Dutch friends in the seventeenth century didn't think much of the land for settlement. Of course their real problem was they weren't travelling in the lap of luxury with a helicopter to ferry them hither and thither. I also liked that there were only about 15 cabins on the boat and that the guests were quite interesting. We will definitely catch up with a few. The ship fostered a genuine sense of camaraderie with humor added for good measure. One of the guests wrote a song about our adventures and we had a singalong which was quite amusing. The food was always interesting, fresh and often involved the catch of the day. I might have retired to the bar once or twice which always generated much laughter and the sense of ridiculous. The hosts with the most were Jo-Lee and Coco We will be going on the ship again Bravo True North! Read Less
Sail Date March 2019
We have previously sailed on Celebrity and enjoyed the upmarket ambiance and cultured environment BUT alas this seems to have been eroded into what has become a very ordinary cruise line. The harassment we experienced form staff as ... Read More
We have previously sailed on Celebrity and enjoyed the upmarket ambiance and cultured environment BUT alas this seems to have been eroded into what has become a very ordinary cruise line. The harassment we experienced form staff as soon as we boarded to 'purchase a package' was beyond annoying. On no less than 45 occasions we were asked to purchase on day one. This continued for 3 days and on one occasion I was even challenged to explain why I did not want to buy a 'package' .. by a wine waiter. After declining to purchase a package we then found it literally impossible to get served on deck and in the theatre unles we were standing at a bar. The other great dissappointment was the total lack of discernable dress code. Evening chic - a joke. On dressier nights it was common to see formal attire mixed with shorts and thongs. TRhe redeeming factors were .. the dining room staff who were excellent .. the room steward who was also excellent .. the Lighthouse string duo who were beacons of entrertainment .. and the best show on the ship The Hot Glass blowers .. Read Less
Sail Date February 2019
We chose this cruise because of the itinerary. It satisfied the ports we wanted to visit. The food was great, the desserts were amazing, The ship and stateroom were immaculate. The entertainment overall was soso compaired to other ... Read More
We chose this cruise because of the itinerary. It satisfied the ports we wanted to visit. The food was great, the desserts were amazing, The ship and stateroom were immaculate. The entertainment overall was soso compaired to other cruises we have been on. The shining star was the Piano player from Geelong. The big screen is hidden up on a deck where nobody visits. It would be better on the swimming pool deck. Cruise went from Fremantle so we spent 4 days in Perth investigating the area then one night in a BnB in Fremantle. First stop at Esperance was interesting but a bit of a waste of time (Hobart would be better). Was a bit disappointed with the amount of smoke from the funnels in our beautiful Milford Sounds. The in room videos about the pod motors, electric generators, and the side thrusters were very informative, The free movie channel had to be reset twice during our voyage. Read Less
Sail Date February 2019
This cruise is a disappointment.The food in the restaurant was never hot and the menu choice just seemed to be juggled about each night.Restaurant staff very good as usual but the wine waiters seemed to give you one glass then ... Read More
This cruise is a disappointment.The food in the restaurant was never hot and the menu choice just seemed to be juggled about each night.Restaurant staff very good as usual but the wine waiters seemed to give you one glass then disappear.The cafe is a nightmare and very difficult to find a seat not because there are not enough of them but the over 70 groups seem to just sit there for hours after they had finished breakfast and refuse to move.The Itinerary is lacking in ideas with too many days at sea and two of the ports Esperanza and one of the New Zealand ones were just stop to refuel.The Dunedin trip is a waste of time as we wandered a botanic garden for over an hour when only getting 25mins in downtown Dunedin not even time to enjoy the shops or have a coffee.Your tours are also overpriced compared to the local tours when you disembark.I have never seen such disorganisation than at Fremantle port where preferred guests are ok but others waited for over 2 hours to board.Perhaps you could cut New Zealand out of the tour and let us see Brisbane and Canberra and please arrange to dock in Sydney and not tenders.Lastly your staff on board were impeccable as usual but the bands were somewhat lacking in variation.I would not recommend this cruise to the under 30s unless they want to sit about playing cards,knitting,or sleeping in the library.CELEBRITY can do better than this Read Less
Sail Date February 2019

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