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Sail Date: October 2018
We have sailed on small and large ships and they both have something going for them. This cruise had about 150 passengers and was a great way to meet new people. On this size ship you see the same people all the time and it is easy to ... Read More
We have sailed on small and large ships and they both have something going for them. This cruise had about 150 passengers and was a great way to meet new people. On this size ship you see the same people all the time and it is easy to get to know each other. The lectures are very topical and even the entertainment although limited came down and joined us for our meals. On a large ship you may not see someone more than once with dinner shifts and sheer volume of people. On the other hand a larger ship has more entertainment and certainly more glam in the entertainment stage productions. It is all about what you want on the cruise. This trip to the coast of Main was certainly more enjoyable with new met friends and an excellent smaller ship and crew. The food was excellent and the daily menus offered a good variety of selections. Read Less
12 Helpful Votes
Sail Date: October 2018
We chose this cruise to be with our aging parents. The good news: nobody died. The bad news: we had to live through a week of noisy nights, cheap over cooked or processed food, missed excursions, and cheap accommodations. We arrived at ... Read More
We chose this cruise to be with our aging parents. The good news: nobody died. The bad news: we had to live through a week of noisy nights, cheap over cooked or processed food, missed excursions, and cheap accommodations. We arrived at ports only to be told we could not disembark because of weather. Our itinerary changed with no notice as the staff made poor decisions about excursions. It was obvious from the forecast, for example, that we would not be able to take a tender off the ship to nearby Campobello Island, but we left the safe docking at delightful Eastport, Maine anyway and spent the day anchored two hundred yards away from shore. This happened again two days later when the decision was made to change course to avoid heavy winds while knowing we couldn’t get into the next port. We backtracked to St John’s the next day on a Sunday when there was nothing to do. The food would make Denny’s look like five stars No exercise facility, unless you want to risk falling overboard in a gale Spent an hour waiting in freezing temps for a tender with no explanation as to why none was coming as we were 7 minutes from the ship. The lounges were cramped and did not afford views creating a very claustrophobic environment especially since we spent so much time on board. The entertainers were lovey people; however, their style was not our style but they seemed to be appreciated by many of the guests. If they were only a few of several choices for entertainment, they would have been fine (for others). Since this was a very expensive cruise, per capita per day, we expected the same quality service and amenities that we have enjoyed on other luxury cruise lines. We were sorely disappointed from the moment of check in to our disembarkation. If the cost of this cruise had been significantly lower, our expectations would not have been so high. I have no desire or intention of taking another Pearl of the Seas or American Cruise line cruise again. Read Less
3 Helpful Votes
Sail Date: October 2018
For anyone relying on a wheelchair, beware. There were steps to navigate during initial boarding; the day trips were unavailable to us because 5 of the stops we anchored in the harbor and the small boat used to get us to the mainland had ... Read More
For anyone relying on a wheelchair, beware. There were steps to navigate during initial boarding; the day trips were unavailable to us because 5 of the stops we anchored in the harbor and the small boat used to get us to the mainland had steps; and if we were able to get to land, the tour busses were not wheelchair accessible. There were layers of problems getting off and on the boat so even if we had successfully navigated one hurdle, another one existed. For instance, if we had been able to get onto tgevtender boat, on shore the ramp used to get up to the pier had slats across it which the wheelchair couldn’t bump over. The “handicapped” room we were given was a slightly modified able bodied room. The bathroom was the biggest problem. I have tried calling, emailing, post mailing Pearl Seas and they will not return my call. Horrendous trip. Even worse customer service. Caveat emptor. Find another cruise line. Read Less
5 Helpful Votes
Sail Date: September 2018
I don't know where to start. Everything was really filthy. This includes but not limited to the carpets, furniture, common areas, etc. The furniture felt like we were staying in a dirty hospital room. To make matters worse, the ship ... Read More
I don't know where to start. Everything was really filthy. This includes but not limited to the carpets, furniture, common areas, etc. The furniture felt like we were staying in a dirty hospital room. To make matters worse, the ship left a port and sailed into a storm with 15 foot swells. The captain new this storm was there as the crew boarded the windows on the entire first deck. This occurred while we were eating dinner. No one on the ship explained to us what was happening. The ship was not built to handle a storm of this magnitude. It eventually took on water in the engine room and an engine overheated. The ship rolled and pitched with such intensity, that the furniture fell over, lamps flew off tables, our king size bed slid half way across the stateroom and pitched out out onto the floor. Nothing was secured to the walls or floors. The storm and condition of the ship jeopardized our lives. Knowing the storm was out there, the captain should never have set sail. Please see the attached photos of the condition of our stateroom. Read Less
8 Helpful Votes
Sail Date: October 2017
We chose this cruise because we wanted cool weather, to experience New England and Canada, and try a river rather than a giant ocean-going ship. We prefixed the cruise start in Portland by arriving earlier, staying at charming bed and ... Read More
We chose this cruise because we wanted cool weather, to experience New England and Canada, and try a river rather than a giant ocean-going ship. We prefixed the cruise start in Portland by arriving earlier, staying at charming bed and breakfast near the town center, and touring the city's highlights. After ending in Quebec, we went to Toronto for two days before going home. The places we visited in Maine and Canada had glorious, clear air, and beautiful scenery. We were aided by excellent weather throughout the ten days of the cruise and the additional days that we stayed in cities. The townspeople were friendly and helpful, and we were able to enjoy the sights and even museums (in the larger cities) - with no effort to sell us souvenirs and baubles. Because the ship had just 180 (approximate) passengers instead of 6000, we got on and off the ship quickly. The crew was very accommodating. We were treated to delicious food - but not unlimited buffets like on the seagoing cruise we went on a few years ago. When I got up the courage to weigh myself back at home, I discovered that I had actually lost weight! My wife did what she had vowed to do before the trip: she ordered and received a delightful breakfast delivered to her room each day of the cruise. I went downstairs to the dining room each day for breakfast, giving her some 'alone' time. We had lunch and dinner choices of three each appetizers, entrees, and desserts. And one could order two entrees if one chose. Read Less
5 Helpful Votes
Sail Date: September 2017
We chose this cruise after our Cuba cruise had been canceled three times. The crew, facilities and food were all excellent. Our shore excursions were often cut short due to weather conditions which was certainly no fault of the crew. ... Read More
We chose this cruise after our Cuba cruise had been canceled three times. The crew, facilities and food were all excellent. Our shore excursions were often cut short due to weather conditions which was certainly no fault of the crew. We had a large group of Stanford Alumni on board and they pretty much ruled what we did or did not do. They got the nice buses, the early departures, the longer excursions and special treatment all the way throughout the cruise. The lectures were all centered around them and the material they had before the cruise. Most did not mix with us 'peons' during the cruise. (In listening to others I was not the only one who felt this way.) I don't know how you could alleviate this as large groups do help fill the ship and I'm sure they work hard to accommodate them but it did make the rest of us feel left out. Read Less
4 Helpful Votes
Sail Date: September 2017
Overall, this Pearl Seas cruise compared well with AMA Waterways' European river cruises, but on a more informal and less elegant basis. The food and table service were excellent, though they did an unsatisfactory job of ... Read More
Overall, this Pearl Seas cruise compared well with AMA Waterways' European river cruises, but on a more informal and less elegant basis. The food and table service were excellent, though they did an unsatisfactory job of accommodating a vegan diet. The free nightly full open bar in the lounges an hour before dinner and during entertainment was a decided plus and much appreciated. Rooms were spacious and comfortable, and the steward servicing our room was outstanding. Lounges were comfortable, though some furnishings were worn and tired, with stained and ripped upholstery Excursions, for the most part, were plentiful and entertaining, though using school buses for long rides by older adults is uncomfortable at best. Our itinerary had to be modified because of bad weather and Pearl Seas did an excellent job of rearranging port calls and making sure we saw everything "as advertised." As a concession, we were not charged for any shore excursions. Some otherwise would have cost $40-$75 per person. Read Less
16 Helpful Votes
Sail Date: May 2016
We've enjoyed several cruises on other lines from large to smaller and enjoy the smaller ships more. This cruise was among the very best: Ports: great choices and sufficient time with good tours and local guides; Sailing: the ... Read More
We've enjoyed several cruises on other lines from large to smaller and enjoy the smaller ships more. This cruise was among the very best: Ports: great choices and sufficient time with good tours and local guides; Sailing: the most sailing occurred at night while sleeping and our weather was good so the travel was smooth and comfortable; Accommodations/room: we were midship and found the ride and room more than adequate for our comfort. We enjoyed the balcony when the temperature warmed up. Staff: room steward - excellent and not intrusive-very pleasant waiter/dining steward - far exceeded our expectations and we made a point of sitting at the same table because of our dining steward. Management:Hotel and Dining managers made themselves available and welcomed us every day (by name). They demonstrated a style of management that stressed guest priority and that permeated the entire crew. We had a couple of hiccups with some transportation due to walking challenges, but for the most part our challenges were addressed adequately to provide a wonderful sightseeing and sailing experience. Tour Directors: Both were exceptional at striving to make everything happen seamlessly. I found both more than willing to assist in arranging whatever we wanted. Lectures/Entertainment: We found the entertainment enjoyable and the Lectures about the area were quite interesting and well prepared. Fitness area: this is where this ship is inadequate. The fitness equipment (such as it is) is not maintained and located on a deck subjected to wind and weather. The choices of equipment is limited and shows the effects of weather. It would be ideal to move the equipment to a room elsewhere in the ship and try to maintain the functionality. Read Less
12 Helpful Votes
Sail Date: May 2016
We were canceled for the Cuban Cruise 3/16. We love the Nova Scoitia, Canadian Maritimes, so we chose this cruise. Pearl Seas did not disappoint. We were delighted with our crew, met some wonderful people. Loved the welcome receptions ... Read More
We were canceled for the Cuban Cruise 3/16. We love the Nova Scoitia, Canadian Maritimes, so we chose this cruise. Pearl Seas did not disappoint. We were delighted with our crew, met some wonderful people. Loved the welcome receptions in the French Speaking Towns, Saguenay , Baie Cameau. Halifax marching bagpipe bands were a highlight. Our entertainers closed the days with delightful music. A married couple, he on bass guitar and she the vocale main, and keyboard. Great Stuff! We had a guest vocalist, guitar player. She did requests, and Canadian favorites. She was excellent. We enjoyed our dining experience at dinner especially. Wine poured out, excellent fare, and sometimes entertainment by the crew for special occasions. Our M'aitre D was entertaining ,care taking ,and delighted us with conversation. He has a great personality, and sense of humor! Our cabin was always kept neat and clean by Amer. He asked us if we needed anything daily. The Pearl Seas is a beautiful ship and we enjoyed walking the decks for a little excercize and fresh air. We preferred to walk the steps to the top deck for optimum excercize and view. There is an elevator for the passengers convenience. We had dinner with the captain one evening, and we were impressed with his knowledge of sailing. We appreciated his decisions for the comfort of the passengers. One night, the weather report was forecasting some rough water. He put of departure until after dinner. What a guy! Read Less
1 Helpful Vote
Sail Date: September 2015
Small ship worked out well. We had a bad night but the crew was terrific in handling it. The crew of our ship was excellent everywhere but in the person of the Cruise director. The accommodations are good but not luxurious, more than ... Read More
Small ship worked out well. We had a bad night but the crew was terrific in handling it. The crew of our ship was excellent everywhere but in the person of the Cruise director. The accommodations are good but not luxurious, more than adequate for this trip. The food was also very good. The destinations were as advertised, but could use a little more interest/excitement. The onboard entertainment could also use a little more excitement. This is a cruise I would recommend to anyone with the appropriate explanation. Read Less
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