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3 Pearl Seas Montreal Cruise Reviews

It is just about a year ago that our nightmare began. Unlike our 10 very enjoyable trips with American Cruise Lines this started off by us having a very difficult time finding the ship. It was hidden by buildings and there was not one ... Read More
It is just about a year ago that our nightmare began. Unlike our 10 very enjoyable trips with American Cruise Lines this started off by us having a very difficult time finding the ship. It was hidden by buildings and there was not one person from the cruise line to greet us or to indicate were the ship was. We had to pay a Canadian dock worker to take our luggage into a building after we finally figured out were to go Our room was large and nice ( it should have been for a $22,000.00 trip ). The Filipino crew was excellent. The few American crew members left something to be desired. The food was mediocre and nothing we requested well ahead of time for our lactose intolerance was on board even though we were told it would be. The main lounge was small and uncomfortable for the number of passengers. The lounge on our floor was often unavailable to those that were not members of an "elite" group that happened to be on the same trip. We made some very nice onshore excursions. The internet experience was horrible. We got one free hour per day and had to wait twentyfive hours before we could use it again. Often this fell during sleep time. Unlike the newer ACL ships, there were no laundry machines for our use and you could pay to have your laundry done. This ship is not built to handle the waters when the St. Lawrence River meets up with the North Atlantic Ocean. We had nine days of rocking and rolling. Some days so severe that neither pills nor wrist bands helped. I've had many doctor visits and an emergency room visit as a result of the vertigo I developed from this trip. I suffered for seven months as a result. Our trip to shore at Bar Harbour was another nightmare. We were so far out we couldn't even see the port from our little ship. We were put on an open launch in very rough waters to go ashore. It took a dangerous thirty minutes to get to shore. The harbor master would not allow us to go back on that launch. We had to wait two hours for a lobster boat to take us back. Our last night on board to Portland Maine was even worse than the previous nights with the rough waters. My last dinner tasted a lot worse coming up than it did going down. Too bad they didn't learn from their sister line (American Cruise Lines). If you have travelled with ACL be prepared for a complete disaster with Pearl Seas. Read Less
Sail Date September 2014
On the whole, our cruise from Montreal to Portland, Maine in September and early October, 2014 was everything that could be expected. The ship's size, including passenger capacity, was just right for a river cruise. Other than one ... Read More
On the whole, our cruise from Montreal to Portland, Maine in September and early October, 2014 was everything that could be expected. The ship's size, including passenger capacity, was just right for a river cruise. Other than one night in the Gulf of St. Lawrence, the ship handled the turbulence of the water with ease. The cabin was more spacious than some that we have experienced, the food was served in smaller quantities but was, for the most part, quite good. The chef does need to work on the quality of the soups and remember that the gravy goes over the biscuits and not the other way around! The daily happy hours had plentiful appetizers and ample wine. The crew of the ship was good ... the dining staff gave us considerable personal attention and remembered our particular tastes and preferences. The cabin steward was a bit hard to find at times but kept the cabin clean; the complimentary laundry service was a big plus. As a smaller ship, the activities on board ship were limited. The ambience of the lounge with spectacular views of the shoreline made for good reading times, though. Embarkation was a bit ragged but that was due to the fog-induced late arrival of the Pearl Mist into Montreal. Disembarkation was very well managed, much more so than on some of our other cruise experiences. The shore excursions were good for the most part. We particularly enjoyed Quebec City which even in the fog and drizzle is spectacular in his sights. Charlottetown and Prince Edward Island were a real plus as we visited the home of Anne of Green Gables. The train and boat trip on the Gaspee and to Perce were most memorable. The Madeleine Islands were a special treat with the quaint houses, the tour of the sand museum and shop and all. Eastport is a delightful and quaint New England village and our point of entry back to the U.S. Bar Harbor and the excursion to Acadia National Park was a terrific end to the trip. Portland, Maine is a well-kept secret as a port of disembarkation and has much to offer for those who extend their cruise a day or two. There were some stops along the river that ought to be reconsidered because they had little to offer ... Saguenay was saved by a marvelous theatrical production; the fall color heading downriver and up the fjord was spectacular but our timing was such that we missed the whales at the mouth of the Saguenay River. Sept. Iles had little to offer. Baie Comeau was a cute community but alas we were there on a Sunday morning when most venues were closed. The tender arrangements for Bar Harbor (weather prevented us from going to Lunenburg) need to be re-thought. The pricing for the cruise was reasonable and the all inclusive nature of the ticket was a real positive. At the very personal level, we appreciated the many ways in which the ship's crew assisted the mobility of my wife through a loaned wheelchair which could readily be put on the bus for excursions or made available for private "walks" in the smaller communities. Were we to engage in another river cruise, the Pearl Mist would certainly get our consideration. Read Less
Sail Date September 2014
Be careful on booking this ship. The service was excellent and the room was so noisy we could not sleep for nine nights. The room also flooded and it had to be dried for two days. First the excellent ● Everything from the ... Read More
Be careful on booking this ship. The service was excellent and the room was so noisy we could not sleep for nine nights. The room also flooded and it had to be dried for two days. First the excellent ● Everything from the exceptional food well-served (we chose to eat with Alvin for every meal because of his outstanding skill and demeanor) to the care and concern of the manager was top-drawer. (My wife is a trained chef and I know what it is like to be spoiled.) ● The shore excursions were very good and very well managed, It is not easy to find good attractions on many of the small ports of call, but your staff did. The buses were good with excellent leg room as were the guides. Your staff were omnipresent to make sure all shore excursions went well. ● The bar was well stocked with premium brands and they were well served with positive attitude. The snacks were interesting and good. ● All personnel had positive attitudes, including the cleaning ladies and maintenance staff, and all spoke very good English. Now to the “other cruise.” When we boarded, the room was fine and I was hopeful since earlier communications from reservations was that room 232 was supposed to be very good. It was until night one when the constant loud drum of the engines and the very high pitched EEE--WAA of the steering mechanism alerted us quickly that this was not a good room for sleep. After a first sleepless night, we were given ear plugs (being told that the ship was full and there was no place to which to move us) and that was our first clue that this was not a new issue with the Pearl Seas). The sleeplessness aided only be naps while the ship was stationary, continued for all but one night of the otherwise excellent cruise: the last night in Toronto was beautiful because the ship was in port. To make things a bit worse (when we thought we had experienced all of the negatives), on Sunday of the cruise we awoke at 5:50 AM to a flooded room. Even the drawers in the bathroom were filled with water that also extended to the entire front of cabin 232 from front door to balcony. It took two days of attentive maintenance to dry the room for proper use. The Cruise company offered a 25% discount and an upgrade for a future voyage if we chose to. Since the on-cruise discount was offered at 15% then all of the nights of sleeplessness and flooding was worth a net 10%. We rejected the offer. It should be noted that the cruise company had sued the builder for many defects including noise. So book at the front of the ship and don't expect any real responsiveness if you have significant problems.   Read Less
Sail Date July 2014
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