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2 Helpful Votes
Sail Date: August 2018
Interested in itinerary and believed the brochure touting it as a luxury cruise, NOT! Started with delay in picking passengers up to travel to Port. Nobody to ask from Pearl Seas at Hotel and their office and ship not answering phone. ... Read More
Interested in itinerary and believed the brochure touting it as a luxury cruise, NOT! Started with delay in picking passengers up to travel to Port. Nobody to ask from Pearl Seas at Hotel and their office and ship not answering phone. First cruise I've ever been on that you didnt have a permanent bar. Each afternoon they set up a temporary bar for "cocktail hour" and later after dinner during entertainment. Wine served at meals poor quality. Carpet tired. balcony furniture chipped. Had a good time since we were traveling with a group who all new each other. Worse thing was that a member of our group who uses motorized wheelchair couldn't disembark at several ports. She was literaaly trapped on ship. This information was not furnished before the cruise even though all the right questions were asked. Promoted as luxurious and for good for senoirs. Falseadvertising Would never go on this line again and never reccomend it! Only good thing was the entertainent! Read Less
4 Helpful Votes
Sail Date: July 2018
I have always wanted to cruise the Great Lakes of Canada and the United States. This cruise became available and we bit the expensive fare to see the Great Lakes. Disappointment came almost immedicately with the person sent to pick us ... Read More
I have always wanted to cruise the Great Lakes of Canada and the United States. This cruise became available and we bit the expensive fare to see the Great Lakes. Disappointment came almost immedicately with the person sent to pick us up. She was new and did not have adequate knowledge about the cruise. In fairness to her, she was one of the two weak musicians onboard. Boarding was acceptable in an out of the way port. Our cabine was very large and very clean. The TV in the cabin was not appropriate for such an expensive fare - a small 17 inch color TV with a DVD player. Dining was mediocre at best. Each day 3 choices that generally included fish, beef, and chicken. The service was outstanding in the dining room. Always a friendly face and eager to serve. There are two small rooms for evening drinks. One is on the second floor and one is on the forth floor. On at least two occasions the bar ran out of certain brands of liquor. They were generally prepared to offer most drink selections. Entertainment consisted of two singers with guitars. The male entertainer was better than the female. Two nights local entertainment was provided and very good. While most people pay $20,000 per cabin we assumed most excursions would be included. That was not the case. They provide some basic excursions such as trolley's that run a loop around town. Some have visits to the local sites. However, the nicer tours have charges. We assumed that we would have a tour around the islands of Parry Sound - only to find out we had to pay for the excursion. The fare charged was less than that charged if you did the excurison on your own. The Cruise Director was less than professional. She sat on the first floor, coordinated excursions and was available for questions most of the time. This cruise line is attractive for people that are over 75 years of age. Many are handicapped and require assistance. The crew did little to provide what I would consider miminal assistance. Often, there are gangplants and steps that need to be navigated. The process is time consuming and often very hard for those with walkers and wheel chairs. The recommended gratuity is $20 per day per person. I did not consider this to be an appropriate amount based on the cruise fare charged. If you need to fly from Chicago the minimum tine to the airport is one hour and thirty minutes - the cruse staff will tell you it takes 45 minutes. The best assets of this cruise were the room and wait staff that were eager to please, the larger cabins that were always cleaned and supplied, and the buses used for the tours each with an onboard toilet. Immigration services were a pain sometimes taking two hours. Whiile tour service on the Great Lakes might be limited the places that you get to see are great. I will not be returning with such high fares and limited services that are included in the base fare. Read Less
8 Helpful Votes
Sail Date: July 2018
We took the Pearl Mist 11 night cruise from Chicago to Toronto last August 2018. This cruise is targeted for people 75 years an older, many of which need assistance. That's ok but it should be clearly stated. Let's start by ... Read More
We took the Pearl Mist 11 night cruise from Chicago to Toronto last August 2018. This cruise is targeted for people 75 years an older, many of which need assistance. That's ok but it should be clearly stated. Let's start by saying the good things: 1) Stateroom and bathroom are very big. 2) Probably the best thing was the Staff, they are very friendly and helpful 3) Food was ok. 4) Drinks are included. 5) Some ports of call are very interesting: MACKINAC ISLAND, MUSKEGON / HOLLAND, Parry Sound and Niagara Falls. 6) Cruising the Welland Canal and going through 8 sets locks from Lake Erie to Lake Ontario. Now the bad things: 1) Overpriced at 20 grand per stateroom for and outed ship with little to do in it. It has no pool or good onboard activities. We spent 2 days cruising with little to do. The Gym consists of 4 machines located on and outside deck. 2) The TV in the stateroom is ridiculous 3) The ship is very small 108 cabins. 4) Some ports are call should be eliminated specially Sault Sainte Marie and Little Current. Nothing to do in them. 5) The time allocated in each destination is not well planned. We only spend 2-3 hours in Niagara that had a lot of activities to do and spend a full day at Sault Sainte Marie with almost nothing to do. Read Less
56 Helpful Votes
Sail Date: April 2017
We chose this cruise because it offered 7 ports of call, more than any other cruise ship. Three of those ports Maria La Gorda, Parque de Nacional Alexandro de Humboldt and Holguin were unique to this cruise line. When we paid our deposit ... Read More
We chose this cruise because it offered 7 ports of call, more than any other cruise ship. Three of those ports Maria La Gorda, Parque de Nacional Alexandro de Humboldt and Holguin were unique to this cruise line. When we paid our deposit we received a letter saying we would have our final itinerary with excursion details 3 months before departure. We didn't receive details until 3 weeks before departure when we were informed that there would be only 4 ports of call and the 3 unique ones were cancelled. No explanation was offered. This change came after we had made our required final payment and after the time for cancellation with a refund had run. Customer service was nonexistent. We emailed Pearl Seas 2 times before the trip asking for an explanation of the new itinerary and a partial refund based on the reduction in ports and excursions (which were included in the price). No response. While onboard we were informed that the change was because of the Cuban government but we also learned that the 3 omitted ports had been omitted on every cruise the Pearl Mist took before our's in 2017. One of the cruise directors was unable to explain why we had not been notified earlier of the new itinerary but offered to send PS an email from the boat promising that they would get back to me with an explanation. They never responded. We went on the cruise. What we did and saw was fine. The cabin was on the big side. We had a deck. Seating was open in the dining room. Food was fine. Wine and beer was free with lunch and dinner and were fine. Lecturer Ted was knowledgeable and a good speaker. The other lecturer was neither. Excursions were all run by Havanatur, a Cuban company. Their buses were nice but guides were uneven. Some were very difficult to understand. Per our new itinerary sent 3 weeks before the trip we were to go to the Botanical Garden in Cienfuegos one day and take a bus tour to Trinidad the next. When we got on the boat we found you had to pick one or the other as the tours were on the same day. On any given day different tour buses stopped at different sites but we were never told ahead of time which bus was stopping where so there was no opportunity to chose a bus based on your personal preferences. We have friends that were considering this cruise so we paid special attention to handicap accessibility. The boat was reasonably handicap accessible although there was a railing on only one side of the hallways and the elevator did not go up to Level 6 where the outdoor happy hours were held. The tour buses had a high steep step to get onboard and 4-5 steep steps after that. Walking tours were often on uneven cobblestone streets or sidewalks that had inconsistent cutouts to accommodate walkers or wheel chairs. Many of the sites we visited had steep steps with no hand railings or steep thresholds to get into buildings. Cuba in general was not handicap accessible and many restaurants required navigation of stairs. This cruise had a luxury price but what they delivered was anything but. Still upset about the change in ports without notice or written explanation we emailed the president and vice president of American Cruise Lines (the parent company) when we got back from the trip. We asked for an explanation of why we weren't notified of changes in a timely fashion when we could still cancel and get a refund and we asked for a partial refund. We received no response. We then sent a letter to the same executives. The vp responded in the last week thanking us for writing and telling us that they would share our concerns with the Cuban government to make it a better experience. Again... no explanation for why they waited until 3 weeks before our cruise to tell us that none of their Cuban cruises had stopped in the 3 ports that were omitted. We ended up spending an incredible amount of time at sea. 49 hours getting from Ft. Lauderdale to Santiago de Cuba, 24 hours between Santiago de Cuba and Cienfuegos, 41 hours between Cienfuegos and Havana and 18 hours to get from Havana back to Ft. Lauderdale. Not what we paid for! Read Less
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