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30 Helpful Votes
Sail Date: July 2017
We chose this cruise line because we wanted to see as many of the islands as possible in the short amount of time we were able to leave home. We planned to choose our favorites and return another time when we can really go more into depth. ... Read More
We chose this cruise line because we wanted to see as many of the islands as possible in the short amount of time we were able to leave home. We planned to choose our favorites and return another time when we can really go more into depth. This cruise was perfect. We used their services for all our travel arrangements and were glad we did. The flight from LAX to Papeete was delayed over an hour, and we only had a two hour window from plane to ship anyway. We would have been really worried about making it had we made our own arrangements. Turned out a good 50 cruisers were on that plane! Embarkation was seamless. Clear signage and lei welcome at the airport, a comfortable bus to the ship (maybe 10-15 min ride), easy passport/docs review and right away our butler appeared to escort us to our suite (816). Shernan was incredible, start to finish, and we are so glad to have had his help. He asked us how much of his involvement we would like and gently recommended we allow him to handle things for us. He asked us a few questions about our dining habits, meal preferences, times, activity level, previous Polynesian visits, etc and we told him to take over! He handled our excursion selections, made dinner reservations, delivered our coffee every morning, hors d'oeuvres in the evening and everything in between. He really knew his business. Loved the fitness room and the spa. All the equipment was very new and thoughtfully organized. Yoga mats, yoga ball, foam rollers there too, and the space was kept spotlessly clean. The spa was great! Knowledgeable staff and be sure to check out the free hammam. You don't need to purchase a treatment to use the hammam and it's open same hours as the spa. A hidden gem! I used it several times and never once saw another person. It's huge and could easily seat 15+. Dining was impeccable. I have no idea what these folks with the negative reviews are talking about! The food was always hot, always delicious, the displays were beautifully arranged and without fail, the best staff we've encountered. They were always smiling and genuinely seemed happy to be there, any time of day or evening. Same with all the staff throughout the ship. Every staff interaction resulted in a positive experience, and most often they exceeded our expectations! Walk to the bar for a drink expecting to wait, but no, they'll happily bring it over! Missed lunch? They'll recreate your request and deliver it to you poolside, or to your suite.. the list goes on and on. While we missed much of the evening entertainment offerings, we did make it to the final one where they had a local Polynesian dance troupe aboard and the show was thrilling. Interactive, with various guests being asked to the stage, etc., and honestly, just hilarious. We were SO glad we made it. Apparently the staff talent show is something to see as well.. many guests were talking about it the next day. We had lots of questions for the excursions staff and all were met with smiles and thorough explanations. We booked one at nearly every port and were quite surprised to find their prices were very close to what we could find on shore ourselves! Normally we get off the ship and do our own thing, but after the first couple days we got on the excursion train and didn't regret it. Some of our ports of call were very small, and the provider was booked by the ship anyway! All of our excursions were handled professionally and we had a fantastic time. Do not miss the marina! It was so easy to walk down and spend an hour or two kayaking in the beautiful bays before or after an excursion. No, you can't swim there because it's unsafe. Makes perfect sense. The ship itself is understated, beautiful and maintained to the highest standard. Yes, it is 20+ years old, but so what? The ship was very clean and I never once smelled anything like mildew described by others, and I'm quite sensitive. Most everything was new and clean, like the comfy cushions on deck and the couch / pillows etc in our suite. The wood was lacquered and shone brilliantly, everything worked perfectly including the AC. Zero maintenance issues. Easy on / off the ship. Careful tender staff. We looked at other cruises like Regent Seven Seas and others and this price was several thousand dollars lower than their comparable offerings. If you cruise simply to see a ship, and want to be on something brand new, then maybe the sight of the old standard men's shaver connection in the bathroom isn't for you and you belong on a different line. If you want to sail on a gorgeous ship with thoughtful, caring staff to all the little islands you won't see on the other ships, then this is the place for you. Read Less
8 Helpful Votes
Sail Date: July 2017
This is the third time we cruise with Paul Gauguin and we were so glad that we picked the right cruise to the S. Pacific islands. We cruised from Fiji to Tahiti and each island was so lush vegetation and beautiful The food was good and we ... Read More
This is the third time we cruise with Paul Gauguin and we were so glad that we picked the right cruise to the S. Pacific islands. We cruised from Fiji to Tahiti and each island was so lush vegetation and beautiful The food was good and we were so impressed by the restaurant staffs with majority of them were Filipinos from the Maîtres' D to the busboys and all of them gave us excellent service. We've been cruising a lot and we have to say that this is the best restaurant staffs we ever experienced in the past 25 yrs. of our cruises. Our cabin maid was also a Filipino and she was courteous and v. responsible too. The Excursion head was also excellent, he was from a European country which we forgot where was the place and he has a lot of patience to answer many of our questions regarding booking of the excursions. We took a v. special excursion in Bora Bora, the Aquatic Walk under 12 feet in the water to see the tropical fish, corals and sting ray. My wife and I are non-swimmers and yet we had a ball going down in the ocean to see so many terrific fish. One draw back of this cruise was they have the show kind of late at night, it starts at 9:30 p.m., with a full day visiting the islands and by the time we finished dinner was already time to go to bed. We only saw two show, the first one was performed by the Tahitian dancers on ship and they were very good..........then the second time was the last night when we arrived in Papeete, Tahiti and they invited a top professional Tahitian Dance Group to perform and they were really great. We really enjoyed visiting Aitutaki, Cook Islands, this is a small island but all the houses have a nice mowed lawn, the guide told us that it is mandatory by the gov. that each house must mow their lawn or else they will have to pay a fine. The island itself has beautiful Blue Lagoons and tons of coconut trees, mango, banana, noni fruit trees in the whole island. During the cruise they have 2 great speakers who conducted a few lecturers, first one was Jean Michel Cousteau who is a v. famous lecturer, environmentalist, educator marine & flim producer. The second lecturer was Steven Hooper, a specialist in the arts of the Pacific region and North America. He gave great lectures of the culture, history and the customs of the Polynesians. On the whole we would highly recommended this cruise to everyone who are nuts about the S. Pacific islands. Read Less
12 Helpful Votes
Sail Date: July 2016
Price point for service/experience provided does not match. Destination (Polynesia) outstanding. Ship experience did not measure up, not a luxury experience. PG had better hope it does not get much competition in this location. ... Read More
Price point for service/experience provided does not match. Destination (Polynesia) outstanding. Ship experience did not measure up, not a luxury experience. PG had better hope it does not get much competition in this location. Itinerary included a trip to the Marquesas - the entire trip was focused on filming an advertising promotion. No excursions one day for the passengers, due to 'rough seas' - however excursion filming proceeded for the advertising crew and 'models.' Talk about a disconnect. No real suggestions for excursions outside the ship's arranged excursions - not a way to promote customer goodwill. Especially at a so-called luxury cruise line. We found - on our own - much better priced local excursions although would have been better for the cruise line to make simple suggestions. This means having to research locations / excursions on your own in advance of the cruise. Again, outside of destination I would not recommend PG. Read Less
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