Cruise Ratings
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Sail Date: December 2018
Chose this cruise for 2 reasons: a) My birthday b) Mary Berry on board as my wife is a fan! The crew were excellent; all seemed to get on really well and were very efficient & cheerful Excursions were also v.good with free time ... Read More
Chose this cruise for 2 reasons: a) My birthday b) Mary Berry on board as my wife is a fan! The crew were excellent; all seemed to get on really well and were very efficient & cheerful Excursions were also v.good with free time to explore. Local guides spoke good English & were easily understood. The cabins have a poor layout & poor sound insulation. The wall which has your headboard has the neighbouring cabin's TV on the other side. It would be better if dividing walls had BOTH TVs on it. Also the bathroom door is a sliding one which is only 18inches from the bed. Every time our neighbours used the bathroom we could hear the door opening and closing. The bed is comfortable but it is 2 single beds pushed together & more floor space could've been made by having a standard double bed. Not shown how to convert the room into a balcony; certainly wasn't obvious. Didn't like sailing at night as we missed many scenic views along the way. Minimal daytime sailing which was a great shame. Also going through locks at 3am wakes you up! Please Emerald STOP SAILING AT NIGHT!! The food on board was excellent; except the one time buffet which was lukewarm and with a good choice. Read Less
Sail Date: September 2018
This is our third cruise with Emerald and they have all been fabulous. Everyone on board is very helpful, making sure your cruise is amazing. There were problems on the Danube with low water levels so we had to start at Passau not ... Read More
This is our third cruise with Emerald and they have all been fabulous. Everyone on board is very helpful, making sure your cruise is amazing. There were problems on the Danube with low water levels so we had to start at Passau not Neuremberg but we missed none of the tours, being bussed to Regensburg. We were upgraded to a better grade cabin and were very happy with the facilities in the cabin. The food was always of a high standard and there was plenty on offer at all meals. The cruise director Simona was enthusiastic and arranged our tours etc brilliantly. The tours were always interesting and the ports of call were varied. Melk Abbey and Bratislava were highlights. A visit to a Slovakian family was a lovely addition to the experience. We have another cruise booked for next year and we are looking forward to another amazing holiday. Read Less
13 Helpful Votes
Sail Date: April 2016
Wow ! - Having done several ocean cruises including the Panama Canal - this gave us the idea of a river cruise, Bavaria, Austria & Hungary were places on our list to visit, so this cruise ticked all the boxes! The ship is fairly ... Read More
Wow ! - Having done several ocean cruises including the Panama Canal - this gave us the idea of a river cruise, Bavaria, Austria & Hungary were places on our list to visit, so this cruise ticked all the boxes! The ship is fairly new (2015) and our crew had only been together a few weeks, but Captain Boris, Cruise Director Jana, Hotel Director Robert - and all the crew were exceptional - helpful friendly and efficient- nothing was too much trouble - many thanks to all ! The UK flight and transfer from Munich to the ship was well organised and effortless, like wise the return flight from Budapest to Munich and transfer to UK flight although a very short transfer window went like clockwork - and all luggage arrived back with us in the UK - well done Lufthansa! Note though - only one suitcase per person and must meet Emeralds dimension guidelines (length,width & depth these are added together and must not exceed a set limit) weight 20 kgs - less than the airline 23kg limits - we had to buy new cases as existing ones were too large! Before the Cruise Emerald had sent us a rucksack each as the only allowable hand luggage - worked well and useful for all the day trips. All the stops/ tours were exceptional - Passau, Melk, Linz, Dürnstein Wien & Budapest the organised mixed walking/ coach guided tours were well organised and informative (rechargeable radios with headsets are available in all cabins for these trips) and used local guides with local knowledge and very good English! - also there was always one group available for those who's walking was slower and less challenging. A private evening concert in Vienna was a definite highlight. Captain Boris organised an evening Budapest river Cruise - although a bit chilly was fantastic and we were well fortified by glasses of ''Blue Danube Cocktail'' . Freetime during the organised tours was also available and in the main achieved a good balance Most of the distance cruising was done at night so you awake to a new town or city, though some short & scenic parts of the river (Wachau Valley etc) were by day and included a commentary which was most informative - with some spectacular scenery ! Bicycles were on the ship and available though advanced booking advised. Crew present to make adjustments to suit - cycle tracks along the river were good and flat! Having read horror story's of rivers with no water or floods we chose late April as a reasonable chance of having neither ! - our weather was generally good only one bad day of rain, layers and umbrellas (available on board) recommended though ! Food and Wine (both local where appropriate) were excellent - we did not have a menu that failed to inspire us (there were always other options available - steak, fish etc) and the lunchtime buffet had plenty of variation hot cold etc. Tea and several types off Coffee freely available from a machine in the lounge, mini bar in cabin but we did not need to use it - bottled water still and carbonated in the cabin and replaced as required foc. The included wine was often ''local'' and not to every ones taste (mostly on the swsweet or dry) - on request a different wine was served - no problems ! As far as I could tell the lift only travelled on the internal floors and not up to the sundeck, this could be a problem to any one with challenged mobility ..... but I am sure the crew will have a solution ! Entertainment - do not expect ocean cruise stage type performances, there is neither space or facility's, excellent Pianist in the lounge - small dance floor, an excellent Hungarian country band & dancers one evening in Budapest , port talks most evenings and other general interest talks local at times. Also probably one of the best/ funniest crew shows we have ever seen ! - well done all. The ''infinity'' pool was excellent and became a cinema in the evening with up to date movies or musical shows running in the evening. Highlights :- Swimming in the infinity pool with views of the river whilst cruising, the evening cruise in Budapest, the private concert in Vienna - the staff and attention to detail ! Also I would just add that all the places visited were clean, tidy, things worked, the roads/footpaths were excellent and people friendly (English spoken by most local people) generally plenty of public convenience's - but 50c coin needed. This sort of cruise will not suit anyone who is after '' big ship entertainment and facilities'' but for luxury /cultural travel with 5 star food and accommodation with like minded guests it will take some beating - well done Emerald ! Read Less
8 Helpful Votes
Sail Date: April 2016
From start to finish it was well organised, all transfers were well executed. .Apart from the actual airport, all luggage was handled by staff and put straight to cabin. Disembarking was good with time zones arranged and all luggage taken ... Read More
From start to finish it was well organised, all transfers were well executed. .Apart from the actual airport, all luggage was handled by staff and put straight to cabin. Disembarking was good with time zones arranged and all luggage taken to the coach by staff. The cabin was good with two single beds together, storage under bed for cases meant you weren't bumping in to them, storage was more than adequate. Also a coffee table and two armchairs. The shower was powerful and good although the ensuite wasn't massive it was more than adequate. The cleaning was good with chocolate on pillow and bottled water replenished when required. All the staff were really friendly and helpful with no shirkers, nothing was too much trouble and more than attentive in the dinning room, refilling glasses as required, and serving the the Horizon lounge. The food was brilliant with a wide range of choice but if you couldn't find anything you liked, there was always steak, salmon or chicken available by request. The cruise director Jana was so friendly and enthusiastic as were all the various officers. It just felt like a family and a really nice one at that. There were lots of little "extras " which added to the value. On the final night at Budapest ,there was an evening sailing which was spectacular. Walking and bus tours were included in the cost and all were very imformative and interesting with plenty of freetime left to do what you wanted. I will definitely cruise with this Line again they have only been going since 2014 but they are great we have done sea cruising many times but this was our first river cruise. Read Less
Emerald Sun Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.5 0.0

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