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With anticipation, we looked forward to experiencing the Christmas spirit in Germany and Czech Republic. The promise of the brochures of the wonderful Viking River Cruise looks great in brochures, but reality did not meet the expectation. ... Read More
With anticipation, we looked forward to experiencing the Christmas spirit in Germany and Czech Republic. The promise of the brochures of the wonderful Viking River Cruise looks great in brochures, but reality did not meet the expectation. First, we allowed Viking to book our flight. Originally booked on another airline, Viking switched us to Air France. In Paris our flight was cancelled as well as the next 3 flights we were booked on. Arriving more than 24 hours late, missing our first port and tour, we were told to take a taxi. Transportation was supposed to be provided. We had no Euros, etc. The worst part is our luggage never did arrive. We had to hammer the ship's managers to call on our behalf, which was an imposition on them to check on our bags. The weather was cold as well as our room. The heater would not warm our room. The electricity went off several times, as did the water supply. The food was average, unlike most of the other cruises we have taken. The menu was set and you had a choice of one of two items. The service was provided by a young staff, much like chain restaurants with high school and college waiters. We did enjoy them however. The plague hit our boat and 90% of the cruisers got sick before the end of the trip! Our port excursions were cut short because the tour guides did not dress properly for the cold weather, and talked faster than an auctioneer. The boat was basic, unlike other fabulous ships we have experienced. Somewhat dated in dEcor, it provided rooms, restaurant and bar.. that's it. We called Viking requesting a partial refund since what we received is not the picture they painted. They promised to get back with us. Had to go before a committee, taking 3 weeks. Never heard back. Called and were promised a call back. Never received it. Said they emailed us. Never received it. They must all be lawyers, as lawyers make the best liars. Suggestion, if you pick Viking, don't have any expectations of a nice trip and you won't be disappointed. Read Less
Sail Date December 2009
River cruises are wonderful and Uniworld thinks of everything to make your trip smooth and relaxing on board. This was our second Uniworld cruise and we loved it. Christmas market cruise was fun and beautiful. Uniworld provides all the ... Read More
River cruises are wonderful and Uniworld thinks of everything to make your trip smooth and relaxing on board. This was our second Uniworld cruise and we loved it. Christmas market cruise was fun and beautiful. Uniworld provides all the tours and each person has their own headset so you can walk at your own pace. The tour guides all speak perfect English and are very knowledgeable about their town. Only two extra tours were offered one was opera in Vienna and was wonderful. The other a trip to diamond factory was not great. Food on this cruise was just alright. Where as the last cruise in Paris the food was so far above average, it was to die for! Uniworld adds some great touches like serving you a warm drink when you come back from a cold tour on land, wine with dinner as much as you can drink. Nice captains dinner with free drinks. This cruise had wonderful holiday entertainment and the ship was decorated really nice for Christmas. I love the fact that they are docked in town and stay in town many times until 1 or 2 am so you can come and go from the ship as you like. They have a warm relaxed atmosphere and very great customer service. One day my mom really wanted a small gift from a town we were not visiting, but we were docked in the town, my mom asked the hotel manager if their was anyway to get her friend something with the town name. While we were out on our all day tour the hotel manager went out and purchased the gift and left it on my mom's bed in her room! They always went out of their way to make our visit special. I highly recommend the Christmas cruise as a wonderful way to spend the holiday. The other cruise we took with them to Paris and Normandy was fantastic! They just go out of their way to make you enjoy it. When we went to the American cemetery in Normandy they gave us flowers and the name of a solider from our home town so we could place flowers on a grave. No cost to us, but a moving experience for all of us. I would recommend Uniworld to anyone who loves service, but does not need the wild life of the big box boats. Only 100 people on board and a very relaxed atmosphere. No shows, circus, shopping or ice shows, just the local towns and quiet relaxing time. Read Less
Sail Date December 2008

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