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9 Paris to France Viking Neptune Cruise Reviews

My wife and I thoroughly enjoyed our trip along the Seine up to Normandy--at least until the Norovirus started hitting the passengers. I estimate that 10-25% of the passengers got sick at some point and their was NOTHING on board to ... Read More
My wife and I thoroughly enjoyed our trip along the Seine up to Normandy--at least until the Norovirus started hitting the passengers. I estimate that 10-25% of the passengers got sick at some point and their was NOTHING on board to alleviate any symptoms. It was like we're all on our own. Infection rate could have been higher or lower because virtually nothing was said by the staff publicly and I would expect them to understate the problem. Do all river cruises experience Norovirus outbreaks? Other than that, I loved the cruise, particularly the casualness, friendliness of staff and passengers alike, and the food. I have no complaints about the cruise itself. The staff admitted that the Neptune was built in 2001 and this was the next to last cruise before it was sold to another company. I found it to be a worn but very comfortable ship Read Less
Sail Date October 2015
We thoroughly enjoyed our cruise on the Seine. Although the Neptune is an older ship which has to show its age and without the "flash" of newer vessels -- we had traveled on a sister ship four years ago so we new what to expect. ... Read More
We thoroughly enjoyed our cruise on the Seine. Although the Neptune is an older ship which has to show its age and without the "flash" of newer vessels -- we had traveled on a sister ship four years ago so we new what to expect. However, in some ways, I liked the smaller size of the Neptune. The public areas easily accommodated the passengers without crowding. There were more smaller, round dining tables that facilitated conversations compared with the long, rectangular tables on some of the newer, large ships. Some of the reviews complained about delays in dining service. I am amazed at those comments -- we had lovely meals with never a problem of delays, and we never noticed anyone else having difficulties. The tour itself was great. All the stops along the Seine were interesting, including Monet's house and garden at Giverny, Rouen and, of course, the day excursion to the D-Day beaches in Normandy. Of note, there were very few optional excursions at an additional cost -- the standard tours were all you needed. Of special note, we greatly enjoyed our program director Lionel. He was informative while being very entertaining by injecting his great sense of humor into a pleasurable trip. Read Less
Sail Date July 2015
We had an amazing staff on the Neptune. They made our trip exceptional. We enjoyed all of the stops along the Seine - the Monet Gardens were in 'spring bloom'; saw the Bayeux tapestry and the Pegasus bridge on our trip to the ... Read More
We had an amazing staff on the Neptune. They made our trip exceptional. We enjoyed all of the stops along the Seine - the Monet Gardens were in 'spring bloom'; saw the Bayeux tapestry and the Pegasus bridge on our trip to the Normandy beaches. Les Andelys was a delightful town - including the walk uphill to the castle. Our program director, Nico Favoreel, did a wonderful job of taking pictures, keeping us informed, and sharing historical tidbits. Our captain, Nicolas Pasquereau and our hotel manager, Richard Godwin, were very attentive to everyone, but especially to several with special needs. Janka Cabadajova, our Maitre d' and Sebastian Lorenz, our chef delighted us each evening with their charm, smiles and messages about the 'specials' of the evening. We were pampered throughout the trip - and it was a fantastic cruise. Read Less
Sail Date April 2015
This trip was for me a check on a long held item on my bucket list. I have been to France, Paris and the area just north of the Pirineos, before. But, as a former history teacher, there was a great desire to sail north on the Seine and ... Read More
This trip was for me a check on a long held item on my bucket list. I have been to France, Paris and the area just north of the Pirineos, before. But, as a former history teacher, there was a great desire to sail north on the Seine and visit Normandy and especially the area of the D Day invasion. From the first minute at Charles De Gaulle, the Viking staff was wonderful in gathering us as a group and getting us on our way to the ship. The ship was delightful, the cabin was well looked after and the service was superb. The staff did so many little extras that it was wonderful, from the warm beverage when we returned from a tour to the towel bunny and Easter eggs in the cabin on Easter Sunday. The cruise on the Seine and the stops that we made were all interesting and historically speaking very meaningful. To visit the Normandy beaches on Easter Sunday was so moving and Viking providing the flowers for us to place at the graves and the ceremony at the American cemetery was very emotional. Viking even provided an alternate tour for those passengers from the Commonwealth countries. I wish I could have taken that one also. I especially liked the cruise on the Seine and seeing the countryside and small towns along the river where we stopped. Rouen and the Joan of Arc tour as well as the history of that city were also favorites. All in all, a wonderful experience, with excellent food and wine and those desserts and cheeses. So special and so well remembered. Can't wait for next year to go on another. Read Less
Sail Date April 2015
Viking Has It Down to a science. Having never traveled with them before,I had no expectations one way or the other. I just wanted to see some of France without having to move hotels,etc. The Paris/Heart of Normandy cruise was perfect for ... Read More
Viking Has It Down to a science. Having never traveled with them before,I had no expectations one way or the other. I just wanted to see some of France without having to move hotels,etc. The Paris/Heart of Normandy cruise was perfect for that. Viking representatives met us at the airport and behaved as if they had just been *hoping* for the opportunity to know us. In fact,that is a constant theme here...Viking staff/crew all acted as if they hadn't just done this the week before. We had people leaving the ship from the last cruise and the crew was cleaning like mad,but instead of being annoyed that the new guests had shown up,they were all very welcoming. The program director,Nico,hustled the whole trip. Nothing was beneath him. No job,no detail of service,he worked hard and was always pleasant and smiling. The concierge,Anna Maria,always had a smile and a ready answer when you needed something. Well done there,too,Viking. Same with Adam the Omelet Guy,Peter the Waiter,and Teodora the Cabin Stewardess. (She went above and beyond the call of duty with cleaning.) That was the easy part to quantify. Clean ship,great crew. The rest of the trip isn't as easy to grade. Individual experiences may vary and so forth. Some tours and tour guides were better than others. Laurent on the sightseeing tour of Paris was good. Lexi for the D Day/Normandy tour was EXCELLENT. In fact,after she was pulled from being our guide for Versailles the next day for unknown reasons,there was an air of mutiny the next day when we had a "meh" guide for Versailles. Lots of grumbling up and down the bus about how Lexi would have handled this or that,etc. Veronique the guide for Monet's house/garden was also good. I am sure there would be confusion from the older folks about their Vox devices if the guides didn't keep talking at all times,but I sure could have done with some silence. The bells at Notre Dame were ringing unexpectedly when we arrived. Monet's gardens were still in bloom in October. I ripped out my little ear thingy more than once to escape the constant chatter. Enough! Can we not just enjoy this? It also might be good for Viking to know its audience a little better. I didn't meet a single person who didn't have (or appear to have) at least a college education. Maybe the guides are used to doing tours for school kids. Lots of "water is wet" material. Again,nothing wrong with a little silence now and then. Paris,Vernon,Rouen and Arromanches were all very worthwhile stops. Les Andelys was charming but brief (2 hours or so) and kind of pointless. Conflans looked interesting but I didn't get a chance to find out. I took the 1/2 day at Versailles thinking I would get to see Conflans later,but no. It was an "either/ or" situation. The boat departed as soon as we got back from Versailles and took forever to get to Paris. I am sure Les Andelys and Conflans stops had to do with docking and port fees,but I didn't ask. I didn't go to the painting class or the chocolate lave cake thing...or any of the other lectures or activities for that matter. I chose to sit on deck and read a book or watch scenery. I spoke to people who went to some of these activities and lectures and they said they enjoyed them. So nothing negative there for Viking. I didn't expect them to entertain me,just give me safe passage on a clean boat from point to point. Since I determined my own fate and struck out on my own here and there, I had a blast.   Read Less
Sail Date October 2014
My wife and I have been on cruises before. This was head and shoulders superior to our prior experiences. We choose cruises by the cruise line and the places where the cruise is going. We want to go places of interest and not merely be in ... Read More
My wife and I have been on cruises before. This was head and shoulders superior to our prior experiences. We choose cruises by the cruise line and the places where the cruise is going. We want to go places of interest and not merely be in warm waters in the Caribbean. This cruise went to places of great interest starting with Paris, Monet's gardens, Normandy and many intermediate stops of great interest. The people running the cruise on board were outstanding in every respect. The educational value and on line tour guides were exceptional. The food was beyond our expectations. The unexpected minor surprises such as the musician singing French songs as we returned from a tour and his continued playing during the meal which followed were nice. Being greeted as we returned from a tour by a special drink is another example of positives. The onboard special event and previews were both entertaining and helpful. The emotional tour of Normandy, the American military cemetery and Omaha beach are experiences we will never forget. The Guillard Castle was special. Interestingly, while on most tours some people complain about many things, the people on this cruise seemed to be very happy with the experience. Our experience was so positive that within 48 hours of returning home we booked a Viking Danube cruise for next year.   Read Less
Sail Date July 2014
My friend and I took the Paris & Heart of Normandy Tour departing July 4. I was disappointed with this tour and have already advised at least three people who were considering Viking to go with a different cruise line. First, my ... Read More
My friend and I took the Paris & Heart of Normandy Tour departing July 4. I was disappointed with this tour and have already advised at least three people who were considering Viking to go with a different cruise line. First, my friend and I had a problem getting updates and documentation. One of us lives in NYC and the other in Houston. First, all emails were sent to Texas, even though several of them should have been directed to NYC, then, when documentation was sent, it all went to NYC. Only after calling and having duplicate documentation sent did Texas receive paperwork. We booked transfers through Viking. My flight arrived, and I found the Viking rep with no problem. However, seven people were supposed to have arrived, but I was the only one. I had to wait for 40 minutes and finally, when the other six had not yet arrived, I said that I was tired of waiting and wanted to go to the ship. Otherwise, I would have still been sitting at the airport. I was tired, having flown from Houston, my friend had arrived in Paris hours earlier, and it wasn't my fault about the other people. There was little entertainment on board, and I especially regretted that the last afternoon of our cruise, when it took seven hours to float to Paris from Conflans, the only entertainment was how to make a chocolate lava cake. This was the last day of our cruise! On other days, there was also very little in the way of entertainment, and, as I am hard-or-hearing and the TVs were not close-captioned, I couldn't even watch TV. In each port, local tour guides were used. When we went to Giverny, one of the tour guides didn't show up, so my friend ended up in a group that should have been halved, and the tour guide left several people, including my friend who is handicapped, behind. I could only understand one or two of the guides, even with the audio system provided. Think you will see Paris? Forget it. We got out of the bus for a view of the Eiffel Tower (which can be seen from the ship), and other than that, all pictures had to be taken out of a moving bus window on a day when it was raining. There was a little free time to go exploring but was on the first day of the tour (the day that I finally arrived at the ship at 3 PM, was tired, and wanted dinner at 7), or the evening before we all left the ship to go home. Since we didn't get into Paris until 7 PM and dinner was at 7:15, that didn't leave much time as my transfer to the airport was at 4:45 AM. Also, my friend uses a walker, and no-one told us that, in Paris, there were about 50 metal steps from the quay to street level. We had to enlist the help of strangers. We thought there was very little time to shop or explore. For example, when we were in Vernon, it was Sunday, and the few shops there were were closed, except for the pastry shops. After coming home, people have asked how the French people were. I have to say that I honestly don't know since I didn't have much interaction with them. The food was OK, probably above average but not extraordinary. However, although wine was included at lunch and dinner, all of the white was Chardonnay and all the red was Merlot. These are not my favorite varieties, so by the end of the cruise, I was drinking Diet Coke. Petty maybe, but the carpets were stained and either needed a good cleaning or to be replaced. It was so chilly and rainy in France, in July, that we didn't get to enjoy the deck at all. One of the good things was the wonderful server we had in the dining room, Simone. She was attentive, remembered us, and was exceptional. Also, the program director, Karine, did go out of her way to accommodate my friend on the tour of the American Cemetery and Omaha Beach by reserving a front seat for us so that she could easily get on/off/on the bus. However, having traveled with another line previously, I would not book another cruise with Viking. Read Less
Sail Date July 2014
This was our third Viking river cruise and they just keep getting better and better. Pick up at airport was flawless and when we arrived on board our cabin was ready and waiting. Cabin was roomy, clean as a whistle and comfortable. ... Read More
This was our third Viking river cruise and they just keep getting better and better. Pick up at airport was flawless and when we arrived on board our cabin was ready and waiting. Cabin was roomy, clean as a whistle and comfortable. Throughout the cruise, the housekeeping service was excellent. Meals were well prepared, a variety of dishes was served and the desserts were fabulous! No complaints whatsoever on the dining experienc. in particular, the maitre-de each evening selected special wines for us to complment the various offerings. Tres bien! The excursions were well planned and efficiently run. Originally, since we departed prior to April 1, we were not supposed to visit Giverney, which opens Apr. 1. However, since our cruise overlapped that date, the Program Director rearranged our itnerary so that we could indeed visit this beautiful site, where Monet lived and worked. The trip to Normandy and Onmaha Beach was breathtaking and really the emotional high point of our trip. We will never forget it. The Program Director and his staff arranged for us to participate in a moving and very special ceremony at the American Cemetery. The crew was attentive, friendly and efficient. No request went unfulfilled and the overall cruise experience was outstanding. The Neptune is an older ship, as compared witty the new longboats, but it has an Intimacy and charm that we loved.   Read Less
Sail Date March 2014
Viking Neptune Ratings
Category Editor Member
Rates 3.0 3.4

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