4 Le Havre Entertainment Cruise Reviews

I chose this cruise as I have cruised Princess frequently in the past and it has by far become my favorite cruise line UNTIL this cruise. I have canceled all future Princess cruises due to this horrific experience. The lack of basic ... Read More
I chose this cruise as I have cruised Princess frequently in the past and it has by far become my favorite cruise line UNTIL this cruise. I have canceled all future Princess cruises due to this horrific experience. The lack of basic customer service was unbelievable. I understand they made the decision to not stop to do a pick up in Le Harvre due to weather concerns. I am fine with this issue as it is understandable however, Princess knew of this decision at 8 pm the night prior. The embarkation passengers were only told this at 7am the day of embarkation. Additionally, in the 7am email we were told to get to our transfer point and there would be princess reps to assist us on how to get from France to the UK (where the ship would be docked at). There was NOT. The only rep there was made it clear that it was his first day on the job and that he did not work for princess and that we were "lucky" that he was going to direct us to the airport. When we were shown to the airport, this rep did not know where he was going and then when he discovered that the flights to the UK were already sold our at 8am, he disappeared and we were left in the Paris Airport to fend for ourselves and find our way to the UK. The experience gets worse as after a day of travel, we finally made it to the ship at 11:30. Even our taxi cab driver assumed that we were crew as the way Princess treated us. When we informed him that we were passengers, he laughed and said, wait, you are on Holiday? You paid for this?? The laugher that came our of him was completely the way we felt. You really can't make this up. We checked in and were assured that there would be set up for us. There was, an egg sandwich left in your room from that morning. The smell indicated that it was indeed spoiled. That was it. One old egg sandwich for all the people in the room. The following day I visited the customer service desk, which should NOT be called customer service as the only this that I received there, was a hand in my face telling me "I don't want to hear about it! You need to contact Princess USA" That is very convenient for them since I was in the middle of the ocean. To give them the benefit of the doubt, I visited the desk 3 different times while on the cruise assuming that the first person was just having a bad day. Nope same reaction each time! Additionally, I booked 5 princess excursions during this cruise. Once was canceled due to missing the port for bad weather. I completely understand that. 2 of them, the busses broke down and left us stranded on the side of the road. One we were left stranded for over 3 hrs and missed most of the excursion and second we were stranded for over an hr and black smoke filled the bus. Much to my surprise, we were not provided with a full refund just a 50% OBC for one and 30% OBC for the second. Two busses on two different excursions break down and they can't completely refund since we missed most of what we paid to see?? The worst part of this cruise is that I kept the belief that once I arrived from the cruise that Princess would make this right. After all, I spent over $500 euros to get from France to the UK, having two busses break down and the entire ordeal. Boy, was I fooled. I was contacted by Princess USA stating that corporate was not going to refund anything further than they already had (one day cost for the cruise as an OBC). I was shocked. I immediately requested to speak to a supervisor. I was denied. I asked if they were going to refund my "pre-paid" Princess transfer from CDG airport to the ship. I was told no that I had to provide proof of alternate transportation. Princess failed to provide transportation as they weren't even there! There was no bus there as promised yet, I still have to provide proof that I took an alternate transportation. I was shocked!! I again, demanded to speak to a supervisor. Again my request was denied. I am a platinum member with princess and take about 3-4 cruises per year. I have canceled all future cruises on Princess due to this experience. Read Less
Sail Date April 2018
the first word that comes to mind about the Royal Princess is WAIT .... The ship is very nice the main plaza has a "rich" look. the ship has a nice layout, you should never feel crowded. The shows are different every ... Read More
the first word that comes to mind about the Royal Princess is WAIT .... The ship is very nice the main plaza has a "rich" look. the ship has a nice layout, you should never feel crowded. The shows are different every night, to satisfy every taste. Emergency drill is becoming a joke .... they do it only to annoy passengers ... what will people do in case of an emergency ... .eg. Costa Concordia .... The food is good either at the cafeteria or the dinning room. Menu covers all sections of "palate" beef, chicken, pork, vegetarian and fish. I think the staff was reaching the end of their contract .... they looked tired .... distant .... cold attitude but always polite. Saw better on other cruises we did only a dozen of cruises, first time on Princess, but never waited this long to embark the ship, never waited this long to disembark in EVERY port (up to 2 hours ).... unless you purchase a one of their excursions (read delux bus ride) Dining room you will wait to get a table if you are "selective" otherwise they place you with other who already have started their dinner .... Read Less
Sail Date June 2018
Wanted to try a new Cruise line. Embarking close to our location. “All Inclusive” drink package excludes many items, hard to know what’s included. Tiny library lacking any press, hardly any books etc. Restaurants (included ... Read More
Wanted to try a new Cruise line. Embarking close to our location. “All Inclusive” drink package excludes many items, hard to know what’s included. Tiny library lacking any press, hardly any books etc. Restaurants (included in the price ) are trying to sell lobster and steak for x-tra 19-22 €. Sahara and Oasis bistros: except for fresh fruit are not worth a visit. Aurea “privileges” include access to an area on deck 16, which is not wheel- chair accessible. Charge for room service food items! Your Choice dining hours prevent diners from attending earlier shows. 22 PM shows are too late for many. Impossible to get even an over-the-counter pain killer from the medical facility without a € 100 medical examination. Pain killers available on board only while at sea. Except for a few kind employees, we have encountered inexperience and nonchalance. We can hardly wait to get off this ship! Read Less
Sail Date July 2018
I had earlier been on three cruises, two of them being to Europe (Mediterranean west and Southampton /Norway).This was our first experience with MSC Preziosa and we had a great time on the ship.I had booked a fantastica balcony cabin for ... Read More
I had earlier been on three cruises, two of them being to Europe (Mediterranean west and Southampton /Norway).This was our first experience with MSC Preziosa and we had a great time on the ship.I had booked a fantastica balcony cabin for me, my son and a close friend and our package included 36 drinks vouchers for our six day cruise. We had a very smooth Embarkation ,it took us just 20 minutes to get on the board and our luggage was already outside our cabin. Our cabin was quite spacious and had ample room for three of us. Bed was very comfortable and so was the sofa cum bed.Bathroom's size was okay and it had all the requisite toiletries .Balcony was also good though we didn't get much chance to sit and enjoy coffee as it was quite cold outside. The ship has beautiful interiors and one really relishes being on board such a lovely ship. The only thing which is below the mark is it's dining which was just average. There were very few options in the main dining room and the buffet was somewhat better. Entertainment was okay without being exceptional. We had no complaints regarding the service which was very good. We didn't go for pricey excursions offered by the cruise and had our own arrangements. Finally, the process of disembarkation had no hiccups and we had smooth sailing. Overall we had a wonderful time and would certainly sail again with MSC Preziosa. Read Less
Sail Date April 2019

Find a Cruise

Easily compare prices from multiple sites with one click