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3 Paris to Europe - All Cruise Reviews

We chose this cruise primarily for the itinerary, especially Normandy and Paris. We frequently cruise on Celebrity, Princess and Carnival but wanted to try a river cruise. It will be our last river cruise. For one thing, our room ... Read More
We chose this cruise primarily for the itinerary, especially Normandy and Paris. We frequently cruise on Celebrity, Princess and Carnival but wanted to try a river cruise. It will be our last river cruise. For one thing, our room was incredibly small, with no room to pass between the bed and the dresser area. And we are not large people. We discovered that French Veranda means no veranda. Only a sliding door. At booking, I was told it was the only room left. That was interesting because we met another couple at dinner who said they had just gotten the last remaining room a few days before sailing. Worse than the size was the very loud rattling of the light housing above the entrance area of the room when the engine was running. We have a sound machine but could not turn it up loud enough to cover the rattling sound which kept us awake if the ship was moving. We complained six or seven times to the front desk, first by phone and then in person. After getting no response, my wife recorded the rattling on her phone and took it down to the front desk. Several hours later, a service man appeared, agreed it was a bad rattle, and left. That was the extent of it. We had to live with it the rest of the cruise. To make matters worse, I had called Viking prior to our trip and simply asked if there was any discount on future cruises if we booked during the cruise like other cruise lines. The agent said there was not, but if I would book right then, I could contact him after we sailed and get a $200 pp discount as previous customer. So I signed us up for a China cruise and bought the trip insurance. Because of our bad experience, I called and cancelled the China trip, with the assurance that since we were more than 210 days out from that sailing, I would only have to pay $100 pp penalty. However, they said I will have to pay more than $1,200 penalty because I have to pay for the insurance. I did not authorize them to activate the insurance since I had more than 90 days to cancel. It appears they will now be paid twice for this room on this cruise while I, living on a fixed income, will be out more than $1,200. If I had not given in to the pressure to sign up before the cruise (I told the agent we wanted to see if we liked it before signing up for another) I would not be out more than $1,200!! I realize I can forward this amount to another Viking cruise, but considering our experience, I just want to be rid of them. The food was generally good, but limited selections and availability if you're used to large cruise liners. Excursions were mostly good and with only one exception, were included in the cost of the cruise. The program director, Mimi, was very good and a hard worker. The extent of the entertainment was very limited television in the room and a pianist in the lounge. Read Less
Sail Date August 2018
I have been on many ocean cruises and I enjoyed the Amawaterways Christmas Market cruise so I expected about the same from the Viking Buri Rhone river cruise. I give the Buri's staff 5 STARS as well as all Viking tour guides, escorts ... Read More
I have been on many ocean cruises and I enjoyed the Amawaterways Christmas Market cruise so I expected about the same from the Viking Buri Rhone river cruise. I give the Buri's staff 5 STARS as well as all Viking tour guides, escorts etc. I paid for the transport from the airport to the hotel [I stayed a few days in Paris before the cruise] and it was money well spent! It was very easy to find the Viking Reps after clearing customs. All very very friendly and were very helpful. I celebrated a special birthday on the Viking Buri and they made it fun! BUT....the cruise was very overpriced. The breakfast buffet area was very tight. The food was fine for breakfast, but the portions were small. If you order pancakes or french toast you may want to order doubles. I got 2 siver dollar sized pancakes! I looked forward to meeting the Captain. All of the hors d'oeuvres were gone when it started and they did not replenish them. I guess repeat passengers knew to show up early. This is the ONLY cruise that I had to pay for my own cocktail at the captain's party. Later, they passed around champagne. Overall, the dinner food and wine selections and portions were very disappointing. On Amawaterways we enjoyed a different wine every night. On the Viking Buri, we had the same wine every night except one. $7.99 wine! The menus were strange. The food didn't "flow" e.g. the soup had an Indian curry flavor, followed by something with spaghetti sauce. The beef bourguignon was delicious, but there were 5 or 6 small pieces of beef. The age of the passengers varied, but most were senior citizens as expected. The Viking Buri had a few evening walks when it was dark, walking on uneven ground and cobblestones. This just doesn't make sense except to fill a square! When I received my flight itinerary, generated by a computer, it was outrageous, spending two nights in different airports on the return trip. HOWEVER, by paying $50 per person I was able to talk to a Viking rep in person to get a more realistic flight schedule. Viking should be ashamed to associate themselves with Air France. They are well aware of multiple labor strike actions by Air France. My flight from Marseilles to Paris was delayed an hour just as we were ready to board. I received a phone call last week informing me that Air France was not accountable for this because the Air Traffic Controllers called a strike! I had to RUN to make my connecting flight in Paris as they were paging me overhead ready to close the doors of the plane. When I finally arrived in Miami, I was 1 of 120 passengers whose luggage was not loaded onto the plane. The Air France customer service rep's attitude was "I don't care". I had to file a report online [they were well aware of the passengers names and baggage numbers since the rep had a clipboard with this information.] Every day I checked to see when my bag would be delivered. "Still searching" was the message I received. There are 3 direct flights/day from Paris to Miami. By day 5 I lost hope! My luggage was delivered 6 days and 18 flights later to my sister's house down the street! I filed a complaint with the department of transportation. The airline is required to respond within 30 days. I had to purchase some basic necessities--I had 12 days of clothes, cosmetics, etc in my suitcase and I am waiting for reimbursement. Air France said the check is in the mail! I met some great people on the cruise and this is one birthday I will always remember!! Read Less
Sail Date May 2018
Unfortunately we booked the trip not knowing tha we were 16 ofuk couples the rest bein German, not a problem,but we felt quite isolated,all of the ships announcements were in German,followed by occasionaly with a short comment in English ... Read More
Unfortunately we booked the trip not knowing tha we were 16 ofuk couples the rest bein German, not a problem,but we felt quite isolated,all of the ships announcements were in German,followed by occasionaly with a short comment in English .The food was terrible nearly always warm or cold and very difficult to guess what it was,as most of the time it wasn’t described or labelled,The crew were rude surrly and quite offensive on occasions,I would never ever go on the ship again,nor would quite few of the people we met ,disembarkation was nothing less the a joke,as was embarkation,we were given the wrong cabin, when I mentioned this I was told I was wrong,until I produced the ticket telling the cabin I was in.No apology just wait and will sort it out.When we arrived on the ship about 12.30 pm we asked for 2glasses of wine and was told we will have to pay as the all inclusive dose no start until 2.30 pm.from then it just got worse Read Less
Sail Date August 2017

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